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Consumer Confidence Tracker July 2014 PREPARED BY: Luke Reaper and Ciara McCarthy Behaviour & Attitudes J.5271

Introduction 2 2

Introduction This report presents the findings of the latest phase of the Behaviour & Attitudes Consumer Confidence Tracker. Survey results for this phase are based on a sample of 1,009 adults aged 16+, quota controlled in terms of age, gender, socio-economic class and region to reflect the profile of the adult population of the Republic of Ireland. All interviewing on the survey is conducted on our fortnightly face-to-face Barometer by trained members of the B&A field force working under ESOMAR guidelines. Fieldwork on the latest wave was carried out between 16 th 26 th July 2014. 3

About Behaviour & Attitudes B&A is Ireland s largest and most experienced independently owned research company. We pride ourselves on having the most experienced director team in Ireland. All projects have a director involved. Established over 25 years ago, Behaviour and Attitudes provides a full range of market research services, ranging from CAPI, CATI, online and of course qualitative. Specialist sectors include: Retail & Shopper, Technology & Telecoms, Media, Financial, Political & Social, Polling, Automotive, Healthcare and Public Sector & Utilities. For more information please visit our website at: www.banda.ie or contact us on +353 1 2057500. 4

The Macro Context 6 6

Summary Forecasted GDP (Source: Davy August 2014) for the year is expected to reach 3.5% with GNP at 2.7%, exceeding all previous forecasts. Consumer spending is forecast to grow by 1.5% in 2014 (Source: Davy August 2014). Good news also evident on the employment front: unemployment figures are at the lowest they have ever been now vs. pre recessionary times in Ireland. Overall, there are 8.4% less people on the live register now versus July 2013. The unemployment rate is now 11.5% compared to 14.7% in 2012. 7

At a Macro Level, Improvements to Irelands Domestic Economy are evident 4.0 3.5 GDP GNP 3.5 3.0 2.5 2.0 1.5 1.0 0.5 0.0-0.5-1.0 0.9-0.6-1.5-1.3-1.5-1.5-2.0-2.5-3.0-3.5-4.0-2.7-2.8-1.0-0.9-1.1-1.5-1.3-2.4-2.8-1.9 0.9 0.3 1.8-0.4 0.7 2.2 0.8-1.2 1.7 1.5 0.1-0.0-0.4-3.3-3.6 2008 2009 2010 2011 2012 2013 2014 (FORECASTED TOTAL) 0.6-1.3 0.6 0.7-0.3-1.7-2.3 0.4 0.2 2.0-1.1 1.0-0.1 1.6 1.5 Ireland s GDP experienced positive growth during Q2 and Q3 2013, GNP also improved in Q3 2013. In 2014, GDP is forecasted to increase by 3.5%. 0 0.2-2.3 2.7 Source: CSO Estimates as of 14th May 2014/EY Economic Eye Summer Report (2013)/ESRI Quarterly Commentary (2013)/Davy Morning Equity Briefing (August 13th 2014)/Central Bank of Ireland Quarterly Bulletin Q2 2014 8

Consumer Spending is expected to grow by 1.5% in 2014 and 1.9% in 2015. Source: Davy Morning Equity Briefing (August 13 th 2014)

The Live Register and Unemployment Figures The Live Register -8.4% Overall Change vs. July 2013. 163,198 241,317 Unemployment in Ireland -0.5% vs. July 2013-6.1% vs. July 2013 11.5% Current Rate of unemployment. -13.7% vs. July 2013. Source: CSO Estimates as of 13 th Aug 2014/Davy Morning Equity Briefing (August 13 th 2014) 10

Professional Job Vacancies were up 2% this July 2014 vs. July 2013. Source: Morgan McKinley Irish Employment Monitor (2014).

The Live Register Seasonally Adjusted Total Persons on live Register 500000 450000 400000 350000 351,000 371,000 426,000 425,400 434,700 433,000 449,600 438,800 439,200 439,200 448,600 436,000 438,300 436,000 435,200 432,300 428,800 426,000 414,300 406,200398,300 392,700 404,515 300000 278,300 250000 245,800 200000 150000 136,962 198,400 186,300 166,000 171,300 100000 50000 Month 0 Nov '00 Sept '07 Nov '07 Feb '08 Apr '08 Sept '08 Nov '08 Feb '09 Apr '09 Sep '09 Nov '09 Feb '10 Apr '10 Sep '10 Nov '10 Feb '11 Apr '11 Sep '11 Nov '11 Feb '12 Apr '12 Sep '12 Nov '12 Feb '13 Apr '13 Sep '13 Nov '13 Feb '14 Apr '14 Jul '14 *Source: CSO latest estimates as of Aug 13 th 2014 * The Live Register is not designed to measure unemployment. It includes parttime work e.g. seasonal & casual workers who work up to 3 days per week 12

Investment in the Construction Sector is expected to increase by 14.5% this year and 8.6% next year. Source: Davy Morning Equity Briefing (August 13 th 2014)

Retail Sales Index: 2014 Vs 2013 Vol. 89.6 91.4 90.0 90.7 91.4 90.3 Source: B&A Consumer Confidence Report Val. 85.1 87.1 85.6 86.3 86.5 86.6 14

Overall, the Future Looks Brighter Recent indicators suggest that Ireland is currently the fastest growing economy in the euro-area. Unemployment is expected to decrease to 9.6% and 8.6% in 2015 and 2016 respectively. GDP expected to grow by 3.5% and 3.0% in 2014 and 2015 respectively. Retail sales volume up 4.8% in year to June. Just over 1 in 4 (28%) adults agree that the country is better off now than it was a year ago. Government deficit will fall to 2.9% of GDP next year based on a 500 million adjustment in the budget. Source: Davy Morning Equity Briefing (August 13 th 2014)/B&A Consumer Confidence Report (July 2014)/Finfacts Ireland (July 2014). 15

Consumer Confidence Findings 16 16

Summary Those who live in Dublin are coping much better now (+19%) vs. those living outside Dublin (-5%). Current consumer sentiment has finally left negative territory for the first time since 2006. For the second consecutive wave, Irish consumers are positive about the economy looking forward: perhaps an indication of stabilisation. Dubliners positivity continues its upwards trajectory, while positivity gains outside Dublin have halted, resulting in a greater gap vs the capital. No notable change in current consumers perceptions of their personal finances: 1 in 5 (34%) still feel that they are worse off now vs. one year ago. The current gap in finances has widened with Dubliners illustrating an ease in negativity. Similarly, almost 1 in 3 (30%) feel that their personal finances will be lower in one years time. Those living in Dublin are marginally more positive about their financial situation for the year ahead. 17

Summary In terms of saving, just 1 in 10 (10%) feel that they expect to save more in the year ahead vs. now. Overall, personal asset value has improved (largely fuelled by Dubliners) and has left negative territory for the first time since 2007. Dubliners are more positive about their personal asset value increasing in the year ahead, whereas those outside Dublin remain in negative territory. Purchasing power: just 1 in 10 (11%) expect that they will be spending more in the year ahead. These were mainly younger adults (U35 years), Dubliners, and those from a white collar background. The average disposable income levels has halved in 5 years, but decline appears to have abated. Again, a further indication of stabilisation. 18

The Future Looks Brighter especially in Dublin Balance +/- Dublin +21 Outside 0 2009 2010 2011 2012 2013 2014 Source: B&A Consumer Confidence Report Q.1 Thinking about the economy as a whole, do you think that the country is better off, worse off, or about the same as last year? Q.2 And what about the coming year, do you think that the country will be better off, worse off or about the same as this year? 19

The Economy: Looking Forward 23

The Economy: Looking Forward We have finally entered positive territory, at least at a Macro Level Base: All Adults 18+ July 2014 Better off The same Worse off Dublin: +21 Outside Dublin: 0 For the second consecutive wave, consumers feel that the economy will be better off next year vs. this year. This is far more evident in Dublin vs. outside Dublin. *Net Diff (GAP) +6% 2006 2007 2008 2009 2010 2011 2012 2013 Feb 14 Apr 14 Jul 14 Gap = -15-59 -68-49 -58-52 -32-5 +6 +6 *Net difference (GAP) is the difference between Better off and worse off Q.2 And what about the coming year, do you think that the country will be better off, worse off or about the same as this year? 24

The Economy: Looking Forward We remain positive territory, for the second wave in a row Base: All Adults 18+ Consumers are more positive about the future of the Irish Economy now than they have been in the history of this study. (Note we have come from a very dark place). Q.2 And what about the coming year, do you think that the country will be better off, worse off or about the same as this year? 25

Economy Looking Forward Trended x Region Base: All adults 18+ Balance +/- 2012 2013 2014 The gap between Dublin and outside has widened. Q.1 Thinking about the economy as a whole, do you think that the country is better off, worse off, or about the same as last year? 26

Economy going forward: Dublin powers ahead while urban areas remain under pressure Country will be Total April 2014 July 2014 Dublin Other Urban Rural Total Dublin Other Urban Base: 1001 291 351 359 1009 288 352 369 % % % % % % % % Rural Better off 32 41 31 27 29 39 23 28 Same 42 35 41 48 47 43 52 47 Worse off 26 25 27 25 23 18 26 25 NET Diff +6 +16 +4 +2 +6 +21-3 +4 Q.2 And what about the coming year, do you think that the country will be better off, worse off or about the same as this year? 30

Balance Of Opinion - Economy Balance +/- Long Term Short Term YEARLY AVERAGES 2012 2013 2014 When viewed longitudinally a pattern of consistent improvement has been noted over the past three years. 31

Personal Finances 32

Personal Finances Looking Forward: Caution is still Evident (Albeit Improving Gradually) Base: All Adults 18+ Higher July 2014 The same Lower Dublin: -13 Outside Dublin: -21 Looking forward one year, Dubliners are slightly more optimistic about their income levels than those living outside Dublin. *Net Diff (GAP) -19% 2006 2007 2008 2009 2010 2011 2012 2013 Feb 14 Apr 14 Jul 14 Gap +18 +15-21 -59-50 -56-51 -44-37 -20-19 *Net difference (GAP) is the difference between Better off and worse off Q.5 Do you expect your income in the next year, after inflation and taxes to be higher, lower, or the same as in the last 12 months? 37

Personal Finances Looking Forward Expect it to be LONG TERM 2012 2013 2014 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Mar May Sept Nov Feb April July Sept Dec Feb Apr July Higher The same Lower Gap -2-8 +8 +16 +18 +15-21 -59-50 -56-51 -44-50 -49-52 -52-48 -54-47 -34-35 -37-20 -19 The gap is decreasing each year. Q.5 Do you expect your income in the next year, after inflation and taxes, to be higher, lower or the same as in the last twelve months? 38

Personal Finances - Looking Forward x Region Base: All adults 18+ Balance +/- 2012 2013 2014 Those living in Dublin feel marginally more positive about their personal finances for the year ahead. Q.5 Do you expect your income in the next year, after inflation and taxes, to be higher, lower or the same as in the last twelve months? 40

Balance Of Opinion - Personal Finances Long Term Short Term Balance +/- YEARLY AVERAGES 2012 2013 2014 Gains being made over time. However we are still in negative territory. 41

Savings 42

Saving Levels Looking Forward Base: All Adults 18+ Higher July 2014 The same Dublin: -4 Outside Dublin: -27 Dubliners are a lot more likely to save in the year ahead vs. those living outside Dublin. Both, however, remain in negative territory. Lower *Net Diff (GAP) -20% 2006 2007 2008 2009 2010 2011 2012 2013 Feb 14 Apr 14 Jul 14 Gap -1-5 -34-56 -48-50 -48-40 -33-23 -20 *Net difference (GAP) is the difference between Better off and worse off Q.8 Do you expect to save more, less or the same amount in the year ahead compared with the last twelve months? 43

Savings Looking Forward x Region Balance +/- 2012 2013 2014 Gap between Dublin and outside Dublin continues. Q.8 Do you expect to save more, less or the same amount in the year ahead compared with the last twelve months? 46

Personal Assets 47

Personal Assets: Looking Forward Base: All Adults 18+ July 2014 Higher The same Lower *Net Diff (GAP) +3% Dublin: +17 Outside Dublin: -2 Those living in Dublin feel considerably more optimistic about their personal assets looking ahead vs. those outside Dublin. 2006 2007 2008 2009 2010 2011 2012 2013 Feb 14 Apr 14 Jul 14 Gap +33 +20-25 -53-43 -41-31 -18-8 -1 +3 *Net difference (GAP) is the difference between Better off and worse off Q.6 Do you expect your assets (your house, shares, pension entitlements, savings) in the next year to be higher, lower or the same as in the past year? 48

Personal Assets Looking Forward x Region Expect them to be Balance +/- 20 15 10 5 0-5 -10-15 -20-25 -30-35 -40-45 -50-55 -60-65 -70 2012 2013 2014-25 -29-34 -33-18 -21-12 -22-32 -23-9 +2-11 -13 0-11 +6-4 +17 Sep 12 Nov 12 Feb-13 Apr-13 Jul-13 Sep-13 Dec-13 Feb-14 Apr-14 Jul-14 2 Dublin continues its positive trajectory. Outside Dublin has finally left negative territory. Dublin Outside Dublin Q.6 Do you expect your assets (your house, shares, pension entitlements, savings) in the next year to be higher, lower or the same as in the past year? 51

Purchasing Goods and Services 52

Purchasing Goods and Services Looking Forward: Improvements are Evident Base: All Adults 18+ July 2014 More The same Less Dublin: -6 Outside Dublin: -20 Dubliners feel slightly more confident about spending in the coming year vs. those living outside Dublin (albeit they remain in negative territory). *Net Diff (GAP) -16% 2006 2007 2008 2009 2010 2011 2012 2013 Feb 14 Apr 14 Jul 14 Gap +7 +5-29 -63-47 -52-45 -37-30 -16-16 *Net difference (GAP) is the difference between Better off and worse off Q.7 In the year ahead, do you expect to purchase more, less or the same amount of goods and services as in the past year? 53

Purchasing Goods And Services Looking Forward x Region Expect to purchase Balance +/- 2012 2013 2014 Q.7 In the year ahead, do you expect to purchase more, less or the same amount of goods and services as in the past year? 56

Balance Of Opinion in Summary The Year Ahead Expectations in regard to assets value, purchases, and savings Long Term Short Term Balance +/- YEARLY AVERAGES 2012 2013 2014 Improvements are noted and momentum is slowly improving. However, any further imposition that directly affects real incomes of consumers will impact this area negatively. Growth in personal financial situations continues to be finely balanced. 57

Disposable Income

Discretionary Income Has Halved in 5 Years but decline appears to have abated Base: All adults 18+ Dublin 51.66 Outside Dublin 43.73 ABC1 53.92 C2DE 40.19 LONG TERM SHORT TERM Q. About how much would you say you spend each week on things you buy for yourself including money spent on clothes, eating out, going for a drink, going to the cinema, gambling, sporting activities and so on? 59