MINUTES REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA NOVEMBER 8, 2018

DocuSign Envelope ID: E1DAE79D-315F-4AFF-B5E3-1120F6481B81 MINUTES REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA NOVEMBER 8, 2018 These minutes are prepared in compliance with NRS 241.035. Text is in summarized rather than verbatim format. For complete contents, please refer to meeting recordings on file at the Regional Transportation Commission. THIS MEETING WAS PROPERLY NOTICED AND POSTED IN THE FOLLOWING LOCATIONS ON NOVEMBER 1, 2018 Clark County Government Center 500 S. Grand Central Pkwy. Las Vegas, NV 89155 City of Henderson Office of the City Clerk 240 Water Street Henderson, NV 89015 CC Regional Justice Center 200 Lewis Ave. Las Vegas, NV 89155 RTC 600 S. Grand Central Pkwy. Las Vegas, NV 89106 RTC Website www.rtcsnv.com Nevada Public Notice https://notice.nv.gov CALL TO ORDER Mr. Larry Brown, Chair, called the meeting to order at 9:18 a.m. in the Commission Chambers of the Clark County Government Center. MEMBERS PRESENT: Larry Brown, Chair, Clark County Carolyn Goodman, City of Las Vegas Chris Giunchigliani, Clark County John Lee, City of North Las Vegas Rudy Malfabon, Nevada Department of Transportation (ex-officio) Debra March, Vice-Chair, City of Henderson Lois Tarkanian, City of Las Vegas Rod Woodbury, City of Boulder City MEMBERS ABSENT: David Ballweg, City of Mesquite RTC STAFF: Tina Quigley, General Manager Fred Ohene, Deputy General Manager M.J. Maynard, Deputy General Manager Greg Gilbert, Outside Legal Counsel Angela Castro, Senior Director of Government Affairs and Media Relations and Marketing Marc Traasdahl, Senior Director of Finance Sydney Komarmy, Senior Director of Human Resources and Compliance John Peñuelas, Jr., Director of Engineering Services Streets and Highways Kenny Rodriguez, Manager of Customer Care Aileen Magnera, Advertising and Creative Supervisor Marin DuBois, Management Analyst INTERESTED PARTIES: Shondra Armstrong Dorothy Barnes Francisco Castaneda Havander Davis Alberto De La Paz Aleta Dupree Guy Hobbs, Hobbs, Ong and Associates John Jackson

DocuSign Envelope ID: E1DAE79D-315F-4AFF-B5E3-1120F6481B81 Minutes - Regional Transportation Commission of Southern Nevada Meeting of November 8, 2018 Page 2 of 15 INTERESTED PARTIES CONTINUED: Robin Kincaid Rita Varney Stephanie Vrsnick Item: 1. CONDUCT A COMMENT PERIOD FOR CITIZENS PARTICIPATION Comments: No comments were made. Motion: No motion was necessary. Vote/Summary: No vote was taken. Item: 2. APPROVE THE AGENDA (FOR POSSIBLE ACTION) Comments: No comments were made. Motion: Vice-Chair Debra March made a motion to approve the agenda. Vote/Summary: 7 Ayes. 0 Nays. The motion carried. Ayes:, Larry Brown, Chris Giunchigliani, Carolyn Goodman, John Lee, Debra March, Lois Tarkanian, Rod Woodbury Nays: None Absent: David Ballweg Item: 3. RECEIVE THE GENERAL MANAGER S REPORT Comments: Ms. Tina Quigley, General Manager for the Regional Transportation Commission of Southern Nevada (RTC), began the General Manager s Report with employee recognitions. Mr. Victor Castaneda, a mechanic with MV Transportation, was recognized for his recent auditing work and for negotiating the return of $10,000.00 worth of obsolete inventory without penalty. Mr. Castaneda thanked the RTC Board of Commissioners (Board) and his supervisors at MV Transportation. Next, Ms. Quigley recognized Mr. John Jackson with Keolis Transportation for his improvements to reporting methods and data provided to the RTC. Mr. Jackson thanked everyone for the recognition and opportunity to work with them. Then, Ms. Quigley informed the Board that the RTC s pilot project with Waycare was awarded Project of the Year at the Nevada Fall Transportation Conference. She explained that the project is a joint partnership with the Nevada Highway Patrol (NHP) and the Nevada Department of Transportation (NDOT) to use Waycare s technology to predict and prevent traffic crashes and aid in the deployment of patrol and roadside service units. The project enables faster emergency response and incident reporting. Ms. Quigley noted that the project has helped reduce accident clearing time by 12 minutes and accidents by 17 percent. She added that the project is gaining national recognition.

DocuSign Envelope ID: E1DAE79D-315F-4AFF-B5E3-1120F6481B81 Minutes - Regional Transportation Commission of Southern Nevada Meeting of November 8, 2018 Page 3 of 15 Commissioner Chris Giunchigliani briefly inquired about the number drivers should call to have items removed from a local road. She was provided three ways to have the item removed. Drivers can call 511 or 702-432-5300 or they can use the Waze app, though not while driving. Ms. Quigley then introduced Ms. M.J. Maynard, Deputy General Manager for the RTC, to provide information about upcoming service changes. Ms. Maynard said the RTC would be making some upgrades to fixed route services beginning Sunday, December 2, 2018. Some of the changes include: adding frequency to the 115 route and nine other over-performing routes; route modifications due to road construction completion; and lane configuration changes to improve on-time performance. A list of all the changes will be available on the RTC website, at transit centers, on board buses, and on social media. Next, Ms. Sydney Komarmy, Senior Director of Human Resources and Compliance for the RTC, presented an update on security operations. Ms. Komarmy began by reviewing the details of the RTC s $8.4 million annual security contract with AlliedUniversal, which provides 177 officers (141 are armed), 17 rovers, eight dispatchers, one full-time trainer, and four account managers. The officers provide security for customers and facilities, customer service, and fare enforcement. Ms. Komarmy then reviewed passenger and operator assault data and how it compared to national figures. The National Transit Database s (NTD) definition of an assault is: sustaining an injury that requires transport away from the scene for medical attention. While the national trend shows an increase in operator assaults, the RTC, which tracks all incidents regardless of whether they require medical attention, has seen a 29 percent decrease of operator assaults. The RTC expects this trend to continue and has worked with the contractors to educate drivers on safety procedures, such as closing the safety enclosure window, in order to reduce incidents. Ms. Komarmy did note an increase in passenger-on-passenger incidents, which are harder to predict. The RTC works with AlliedUniversal to try to prevent incidents by reviewing incident reports to identify hot spots and deploying security officers to these areas. In addition to this, officers are sent to ride with the bus driver on routes where problems or safety issues are reported. Ms. Komarmy reported on the safety training provided to bus drivers. Bi-monthly meetings are held to discuss safety issues. Regular training is provided on various safety topics including: conflict resolution, de-escalation techniques, and emergency and critical response procedures. Finally, Ms. Komarmy reviewed the details of the launch of a Transit Watch application. This new app will allow customers to report incidents directly to the security department. It is part of the See Something, Say Something campaign used across the country. Ms. Komarmy then responded to questions from the Board. Commissioner Chris Giunchigliani asked if calls to the Las Vegas Metropolitan Police Department (LYMPD) are tracked as well. Ms. Komarmy responded that LVMPD does assist when called by the RTC, but is not typically the first responder. Mayor Carolyn Goodman inquired about the bus wraps and how they can impede law enforcement from seeing in buses. Ms. Maynard responded that a live camera feed on the buses was established that provides a direct view on board a bus. Chair Larry Brown asked for clarification as to who gets notified by the Transit Watch app. Ms. Komarmy responded that AlliedUniversal, the security contractor, is notified immediately so that officers can be dispatched, but that RTC dispatchers also see the call in real time.

DocuSign Envelope ID: E1DAE79D-315F-4AFF-B5E3-1120F6481B81 Minutes - Regional Transportation Commission of Southern Nevada Meeting of November 8, 2018 Page 4 of 15 Commissioner Giunchigliani asked Ms. Komarmy to review the number of officers one more time. To close the General Manager s report, Chair Brown introduced the inaugural Citizen of The Month recognition. He introduced Mr. Alberto de la Paz, who is an active member of the community and who, after the last RTC meeting, offered to help a resident who was experiencing issues with getting her disabled son to work without paratransit service access. Mr. de la Paz thanked everyone for the recognition and said it was his pleasure to help. Mayor Goodman shared an anecdote that highlighted Mr. de la Paz s business acumen and dedication to his community. Motion: No motion was necessary. Vote/Summary: No vote was taken. Item: 4. RECEIVE THE NEVADA DEPARTMENT OF TRANSPORTATION DIRECTOR S REPORT Comments: Mr. Rudy Malfabon, Director for the Nevada Department of Transportation (NDOT), began his report by thanking the Regional Transportation Commission of Southern Nevada (RTC) staff for presenting at the International Road Federation conference and hosting a technical tour. He then proceeded to review a list of topics that will be addressed at the upcoming Transportation Board Meeting on Wednesday, November 14, 2018 in Las Vegas. First, he discussed how the agreements regarding the Clark County road transfer associated with the Southern Beltway would be presented during the meeting. NDOT will begin maintenance of portions of the roads within 30 days of execution. He expects the transfer to be completed within 18 months. He said Governor Brian Sandoval will be addressing and recognizing the project NEON s workers after the meeting. Then, Mr. Malfabon spoke about the discussions between NDOT and Brightline, the company that acquired the rights to the high-speed railway Express West (Las Vegas to Victorville). NDOT is reviewing a memorandum of understanding (MOU) that will outline reviews and approvals as the project proceeds. He announced that a ribbon cutting for the Garnett Interchange reconstruction is scheduled for December 13, 2018. Finally, Mr. Malfabon said NDOT would be meeting with Governor-elect Steve Sislolak s transition team, and a new Transportation Board will take over in January 2018. Motion: No motion was necessary. Vote/Summary: No vote was taken. CONSENT AGENDA (ITEMS 5 THROUGH 24) All items marked with asterisks (**) are considered by the Regional Transportation Commission to be routine and may be acted upon in one motion. However, the Regional Transportation Commission may discuss any consent item individually if requested by a Commission member or a citizen when the consent agenda is considered for approval. **5. APPROVAL OF MINUTES: Meeting of October 11, 2018 (FOR POSSIBLE ACTION) **6. ADOPT AMENDMENTS TO THE CAPITAL IMPROVEMENTS PROGRAM (FOR POSSIBLE (ACTION)

DocuSign Envelope ID: E1DAE79D-315F-4AFF-B5E3-1120F6481B81 Minutes - Regional Transportation Commission of Southern Nevada Meeting of November 8, 2018 Page 5 of 15 **7. RECEIVE A REPORT ON THE SUMMARY OF FISCAL ACTIONS RELATED TO THE CAPITAL IMPROVEMENTS PROGRAM (FOR POSSIBLE ACTION) **8. APPROVE AND AUTHORIZE THE CHAIRMAN TO SIGN THE INTERLOCAL CONTRACT AND APPROVE AN AUTHORIZATION TO PROCEED FROM FUEL REVENUE INDEXING EXTENSION FUNDS FOR ENGINEERING FOR CITY OF LAS VEGAS PROJECT 004Q-FTI2; VEGAS DRIVE OVERPASS AT US 95 (FOR POSSIBLE ACTION) **9. APPROVE AND AUTHORIZE THE CHAIRMAN TO SIGN THE INTERLOCAL CONTRACT AND APPROVE AN AUTHORIZATION TO PROCEED FROM FUEL REVENUE INDEXING EXTENSION FUNDS FOR ENGINEERING FOR CITY OF LAS VEGAS PROJECT 176G-FTI2; COMPLETE STREETS: JACKSON AVENUE, H STREET TO C STREET (FOR POSSIBLE ACTION) **10. APPROVE AND AUTHORIZE THE CHAIRMAN TO SIGN THE INTERLOCAL CONTRACT AND APPROVE AN AUTHORIZATION TO PROCEED FROM FUEL REVENUE INDEXING EXTENSION FUNDS FOR ENGINEERING FOR CITY OF LAS VEGAS PROJECT 176H-FTI2; COMPLETE STREETS: WYOMING AVENUE, LAS VEGAS BOULEVARD TO INDUSTRIAL ROAD (FOR POSSIBLE ACTION) **11. APPROVE AND AUTHORIZE THE CHAIRMAN TO SIGN SUPPLEMENTAL INTERLOCAL CONTRACT NO. 2 TO EXTEND THE PROJECT COMPLETION DATE FOR CITY OF LAS VEGAS PROJECT 021G-MVFT; MARTIN L. KING BOULEVARD FEASIBILITY STUDY: OAKEY BOULEVARD TO DESERT INN ROAD (FOR POSSIBLE ACTION) **12. APPROVE AND AUTHORIZE THE CHAIRMAN TO SIGN SUPPLEMENTAL INTERLOCAL CONTRACT NO. 4 TO EXTEND THE PROJECT COMPLETION DATE FOR CITY OF HENDERSON QUESTION 10 PROJECT 015N-Q10; HORIZON DRIVE, PACIFIC AVENUE TO HORIZON RIDGE PARKWAY (FOR POSSIBLE ACTION) **13. RECEIVE AN AMENDED REPORT ON THE RECOMMENDATION FOR BEST BID FOR CONSTRUCTION FROM FUEL REVENUE INDEXING 1 FUNDS FOR CITY OF HENDERSON PROJECT 015R-FTI; HORIZON DRIVE, PACIFIC AVENUE TO BOULDER HIGHWAY (FOR POSSIBLE ACTION) **14. APPROVE THE FINAL REPORT FOR CLARK COUNTY PROJECT 010K-Q10 AND 010K- FTI; RAINBOW BOULEVARD, WARM SPRINGS ROAD TO TROPICANA AVENUE (FOR POSSIBLE ACTION) **15. APPROVE THE FINAL REPORT FOR CITY OF LAS VEGAS PROJECT 037C-SB5; RANCHO DRIVE, BONANZA ROAD TO RAINBOW BOULEVARD (FOR POSSIBLE ACTION) **16. APPROVE THE FINAL REPORT FOR CITY OF BOULDER CITY PROJECT 060AX-MVFT; 2016-2017 SLURRY SEAL PROGRAM (FOR POSSIBLE ACTION) **17. APPROVE THE FINAL REPORT FOR CITY OF BOULDER CITY PROJECT 060AX-SB5; 2016-2017 SLURRY SEAL PROGRAM (FOR POSSIBLE ACTION) **18. APPROVE THE FINAL REPORT FOR CITY OF NORTH LAS VEGAS PROJECTS 148A- Q10 AND 148A-MVFT; SIMMONS STREET, CAREY AVENUE TO LONE MOUNTAIN ROAD (FOR POSSIBLE ACTION) **19. APPROVE THE FINAL REPORT FOR CITY OF NORTH LAS VEGAS PROJECT 148C-SB5; SIMMONS STREET, CAREY AVENUE TO LONE MOUNTAIN ROAD (FOR POSSIBLE ACTION) **20. RECEIVE NOTIFICATION THAT THE MONTHLY CAPITAL PROJECT TRACKING REPORT AND THE UNIFIED PLANNING WORK PROGRAM PROJECT ACTIVITY

DocuSign Envelope ID: E1DAE79D-315F-4AFF-B5E3-1120F6481B81 Minutes - Regional Transportation Commission of Southern Nevada Meeting of November 8, 2018 Page 6 of 15 STATUS REPORT HAVE BEEN POSTED TO THE RTC S WEBSITE (FOR POSSIBLE ACTION) **21. APPROVE THE AWARD OF BID NO. 18-085CON, RTC ADMINISTRATION BUILDING SPACE IMPROVEMENTS, TO THE LOWEST RESPONSIVE AND RESPONSIBLE BIDDER, KOR BUILDING GROUP, LLC, IN THE AMOUNT OF $172,170.00, AND AUTHORIZE THE CHAIRMAN TO SIGN THE CONTRACT (FOR POSSIBLE ACTION) **22. APPROVE THE UTILIZATION OF THE CITY OF LAS VEGAS CONTRACT WITH GAUDIN FORD, AS A RESULT OF ITS BID NO. 170027-RF, FOR THE RTC S PROJECT NO. 19-010, FISCAL YEAR 2019 NON-REVENUE FORD VEHICLES, IN THE NOT-TO- EXCEED AMOUNT OF $248,395.06 FOR THE PURCHASE OF EIGHT VEHICLES AND AUTHORIZE THE CHAIRMAN TO SIGN (FOR POSSIBLE ACTION) **23. APPROVE A PURCHASE ORDER FOR PROJECT NO. 19-032, FOR STRUCTURED QUERY LANGUAGE (SQL) DIAGNOSTIC MANAGER SOFTWARE LICENSES, TO IDERA, INC. IN THE NOT-TO-EXCEED AMOUNT OF $14,000.00, FOR A TOTAL PURCHASE ORDER OF $51,221.00, PURSUANT TO NEVADA REVISED STATUTE 332.115.1 (H), AND AUTHORIZE STAFF TO ISSUE A REVISED PURCHASE ORDER (FOR POSSIBLE ACTION) **24. APPROVE AND AUTHORIZE THE GENERAL MANAGER OR HER DESIGNEE TO NEGOTIATE A CONTRACT WITH HDR ENGINEERING, INC. FOR THE DESIGN OF THE SUNSET MAINTENANCE FACILITY BUS WASH EXPANSION/UPGRADES (19-034DS); OR TAKE OTHER ACTION AS DEEMED APPROPRIATE (FOR POSSIBLE ACTION) Comments: No comments were made. Motion: Vice-Chair Debra March made a motion to approve the Consent Agenda. Vote/Summary: 7 Ayes. 0 Nays. The motion carried. Ayes:, Larry Brown, Chris Giunchigliani, Carolyn Goodman, John Lee, Debra March, Lois Tarkanian, Rod Woodbury Nays: None Absent: David Ballweg Item: 25. APPOINT AN EVALUATION COMMITTEE TO ASSESS THE PERFORMANCE OF THE GENERAL MANAGER FOR THE PERIOD OF JANUARY 1, 2018 THROUGH DECEMBER 31, 2018 (FOR POSSIBLE ACTION) Comments: Ms. M.J. Maynard, Deputy General Manager for the Regional Transportation Commission of Southern Nevada (RTC), explained that the appointment of an Evaluation Committee was intended to support the RTC s policy of evaluating the General Manager s performance on an annual basis. The typical process includes the RTC Board of Commissioners (Board) recommending a committee to perform this evaluation. Chair Larry Brown recommended Vice-Chair Debra March, Mayor Pro Tem Lois Tarkanian, and himself to represent the Board on the Evaluation Committee. Motion: Chair Larry Brown made a motion to appoint Vice-Chair Debra March, Mayor Pro Tem Lois Tarkanian, and himself to the Evaluation Committee. Vote/Summary: 7 Ayes. 0 Nays. The motion carried.

DocuSign Envelope ID: E1DAE79D-315F-4AFF-B5E3-1120F6481B81 Minutes - Regional Transportation Commission of Southern Nevada Meeting of November 8, 2018 Page 7 of 15 Ayes:, Larry Brown, Chris Giunchigliani, Carolyn Goodman, John Lee, Debra March, Lois Tarkanian, Rod Woodbury Nays: None Absent: David Ballweg Item: 26. RECEIVE A PRESENTATION ON THE RTC S RESPONSE TO THE FEDERAL TRANSIT ADMINISTRATION S AMERICANS WITH DISABILITIES ACT (ADA) PARATRANSIT REVIEW (FOR POSSIBLE ACTION) Comments: Following a detailed PowerPoint presentation [attached] Mr. Kenny Rodriguez, Manager of Customer Care for the Regional Transportation Commission of Southern Nevada (RTC), presented the RTC s response to the Federal Transit Administration s (FTA) Americans with Disabilities Act (ADA) paratransit review. Mr. Rodriguez began providing background on the FTA s review, stating that the FTA annually selects up to four transit agencies to review operational practices and regulatory compliance. The review is comprised of 30 individual categories, and the RTC was asked to make enhancements in nine categories. He then proceeded to review the policies and practices made for each of the nine areas per the FTA s recommendations. Category 3: ADA Paratransit Eligibility Standards The RTC was asked to seek more detailed information from customers regarding the barriers that might prevent use of the fixed route service. It was recommended that RTC staff preform on-site reviews of potential problem areas and to include more outdoor tests as part of the eligibility assessments conducted at the Mobility Training Center. Category 6: Written Eligibility Determinations The RTC was asked to provide more detail in the eligibility determination letters explaining to customers the reasons for eligibility and methods used by the RTC to make the determination. Category 8: Administrative Appeals Process The FTA requires eligibility appeal hearings to be scheduled within a 30 days of receiving a notice. The RTC hired additional Certification Appeals Officers, bringing the total number to five, in order to comply with the FTA requirement. Category 9: ADA Paratransit Service for Visitors The RTC was asked to make the use of paratransit for visitors more customer friendly. The RTC now permits visitors who have apparent disabilities to use paratransit service without requiring additional documentation. Category 12: Response Time The RTC was asked to provide a pick-up time within all initial scheduling calls instead of calling the customer back before the end of the business day. Category 21: Trip Lengths The RTC implemented Trapeze software in order to measure and track data on the length of time of Paratransit trips in comparison to similar fixed-route trips.

DocuSign Envelope ID: E1DAE79D-315F-4AFF-B5E3-1120F6481B81 Minutes - Regional Transportation Commission of Southern Nevada Meeting of November 8, 2018 Page 8 of 15 Category 22 (a): Telephone Hold Times The FTA directed the RTC to begin monitoring calls on an hourly basis. The RTC has added two additional positions in the customer care department to comply with this new standard. Category 22(b): Appointment On-Time Performance The RTC requested a four-month extension to meet this requirement. The FTA found an excessive rate of late drop-offs. The RTC is looking at different options including adding service hours, deep dive into the scheduling software to ensure optimum performance, and deploying new dispatching techniques in conjunction with the new Mobile Data Terminal. Category 24: Suspension and Appeal Policies. When a customer is suspended for violating the RTC s No-Show Policy, there is a due process for the customer that includes a two-level appeal hearing process. The FTA directed the RTC to have all second-level appeals include in-person hearings if requested by the client and that the second appeal go to someone outside of the paratransit department. Commissioner Chris Giunchigliani asked if the presentation addressed everything found by the FTA. Mr. Rodriguez said it had and that all recommendations with the exception of the on-time performance had been addressed. Commissioner Giunchigliani asked for more information on the No-Show Policy. Mr. Rodriguez explained that the No-Show Policy was modified to be more lenient in 2014. Under the current policy no points are assessed if the cancellation happens two hours prior to the scheduled pickup time. How often the service is used is also taken into consideration. Commissioner Giunchigliani asked how far in advance someone can book. Mr. Rodriguez responded that customers can book up to three days in advance. Booking for longer periods of time increased the number of no-shows. Ms. Maynard added that the subscription works well for people who need to book more days if they are employed. Motion: No motion was necessary. Vote/Summary: No vote was taken. Item: 27. RECEIVE A FINANCIAL OVERVIEW PRESENTATION REGARDING THE RTC TRANSIT SYSTEM AND DIRECT STAFF ACCORDINGLY (FOR POSSIBLE ACTION) Comments: Following a detailed PowerPoint presentation [attached], Mr. Marc Traasdahl, Senior Director of Finance for the Regional Transportation Commission of Southern Nevada (RTC), and Mr. Guy Hobbs, Hobbs, Ong and Associates, provided a report on the financial status of the transit fund. Mr. Traasdahl began his report by providing an overview of revenue sources. He stated that 97 percent of revenue for the RTC is derived from sales tax (65 percent) and fare revenue (32 percent). Transit advertising, operating grants, and other sources comprise the remaining 3 percent of revenue sources. He then provided a breakdown of historical and projected revenue from sales tax and fare revenue, noting that while sales tax had recuperated and continues to grow following the recession, fare revenue has decreased and is projected to remain flat. Mayor Carolyn Goodman inquired if taxes include room tax awarded to transportation. Mr. Traasdahl clarified that the RTC receives only half of a percent option on sales tax; 3/8 of that half goes to transit; 1/8 of the tax goes to Streets and Highways. The RTC does not receive room tax revenue. Mr. Rudy

DocuSign Envelope ID: E1DAE79D-315F-4AFF-B5E3-1120F6481B81 Minutes - Regional Transportation Commission of Southern Nevada Meeting of November 8, 2018 Page 9 of 15 Malfabon, Nevada Department of Transportation (NDOT), said NDOT did receive a portion of the room tax monies allocated for transit for the Interstate-15 south improvements, and Clark County received another portion for roadway infrastructure in the resort corridor. Mr. Traasdahl proceeded with his presentation, noting that the RTC estimates a 3.5 percent projected sales tax revenue increase over the next ten years. Mr. Hobbs added more context to this figure, stating that the purpose of the presentation was to assess both strengths and weaknesses associated with the foundation of revenue. The RTC is currently two-thirds operationally dependent on sales tax and one third on fare revenue. While sales tax is doing well at the moment, there is the possibility of another downturn within the next ten-year period. While the severity and duration of that downturn cycle is difficult to predict, the RTC should be prepared for changes. He cited a recent vote on sales tax exemptions as another example of the potential changes that affect the sales tax line. He added that the reliance on sales tax provides an exposure to the volatility of that revenue source. Continuing, Mr. Traasdahl displayed data on transit fare revenue, noting that while revenue increased from 2009 to 2015, the presence of Transportation Network Companies (TNC) operating on the Strip in 2016 contributed to revenue declines. It was estimated that this would continue over the next few years. He also mentioned the Medicaid reimbursements and the need for the RTC to subsidize 35 percent of these trips through sales tax. Chair Larry Brown pointed out the Strip and General Market fares, mentioning that it was uncertain about when the declining revenue would level off. There were many questions about the long-term fiscal impacts of these services if the current trends continued. Mr. Hobbs agreed and added that the General Market fares in other communities have seen the same impacts. As more alternative forms of mobility enter the market, these changes will continue. The impacts of these are hard to determine, but staff is in the process of reviewing peer cities to gather data on possible issues. Mr. Traasdahl then provided a broad overview of the revenue impacts of these changes. Due to these adjustments, the Strip revenues declined from $6 million to $1 million each year, with a cumulative $13 million reduction in Strip Revenue from November 15 to present. Commissioner Chris Giunchigliani brought up another issue with the TNCs, citing increased congestion and other issues. Mr. Hobbs agreed that these are concerns and said that staff is examining what peer cities are doing to mitigate these problems. Commissioner Giunchigliani commented that these issues make a big impact to an area s quality of life and that the problems will need to be addressed at the policy level. Mayor Goodman mentioned that TNCs need to pay business taxes and how those taxes could fit into the transportation aspect. She suggested that a portion of this could contribute to subsidizing public transportation. Mr. Hobbs described that as of 2015, TNCs were levied a 3 percent revenue assessment that went largely to the State of Nevada. He stated that these types of economic solutions are part of the strategies being used by other peer cities to mitigate these emerging problems. There are multiple ways to accomplish this, but more research needs to be done. However, it was noted that local governments cannot levy specific fees on TNCs. While these statutes could be changed, they would need to go through the appropriate process. Mayor Goodman stated that these types of comprehensive updates to the legislation may be good for the city as a whole, based on what was found in the peer research. Vice-Chair Debra March asked about that 3 percent assessed against the TNCs and where it was going. Mr. Malfabon said that the Department of Transportation State Highway Fund receives $5 million biannually, and the rest goes to the general fund. Ms. Tina Quigley, General Manager for the RTC, added that the state will be using it for state infrastructure, even though the TNC impact is being felt on

DocuSign Envelope ID: E1DAE79D-315F-4AFF-B5E3-1120F6481B81 Minutes - Regional Transportation Commission of Southern Nevada Meeting of November 8, 2018 Page 10 of 15 the local roads. She agreed it might be good to re-evaluate how this money is spent. Mayor Rod Woodbury asked what percentage of the total fee that $5 million sum represents. Mr. Hobbs said this was a good question and that there is not good information on the operating statistics of TNCs. Some of their data was proprietary and difficult to obtain. However, staff is in the process of securing some more information about revenue potential and production. Commissioner Giunchigliani brought up that autonomous vehicles would need to be addressed as well in these discussions. She predicted that there might be efforts to deregulate in the next legislative session, so there may be a few places to reallocate funds. She asked Ms. Angela Castro, Senior Director of Government Affairs and Media Relations and Marketing for the RTC, whether there would be a chance to present issues to new legislators. Ms. Castro said staff is working on this with its partners and that there would be opportunities to speak with them about upcoming projects. Commissioner Giunchigliani said that this discussion should be a component of that to make sure every new legislator is aware of the issues. Moving back to the PowerPoint, Mr. Traasdahl continued and reviewed transit operating expenses for Fiscal Year (FY) 2018. Fixed route contracts represented 48 percent of contracts, and paratransit contracts represented 20 percent. There were also smaller items, such as fuel, security, transfers, wages and benefits, and miscellaneous costs, a category encompassing many issues and totaling $28.7 million. Each of these expenditure items will be analyzed for potential cost savings in the future. Looking at operating expenses over time, Mr. Traasdahl reviewed how services changed over time and that services such as paratransit were given priority. He then reviewed the cost increases of each service based on projected inflation and rate increases, noting that it did not include adjustments to service hours. Overall, fixed route transit costs increased by 14 percent from FY 2008 to FY 2016, while paratransit costs increased by 46 percent. When assessed against the sales tax revenue increases of 10 percent in the same period, these increases are not sustainable in the long-term. While operating expenses were quite a bit lower than revenue in the post-recession years, it was quickly coming to a point where expenses rose enough and revenue fell enough to meet in the middle. This was expected to occur around FY 2018 to FY 2019. In terms of future actions to take based on this information, Mr. Traasdahl reviewed how right-sizing was a primary goal to account for decreased demand. Contracts will be analyzed for possible savings, and as soon as FY 2020, no new fixed route services will be added. Indeed, it was likely that existing fixed route services will need to be cut. Mr. Hobbs emphasized that this data shows projections of where revenue currently is and where it was expected to be in the future. However, these are just cautionary projections. Their use today was to help the Board visualize the future of revenue and what actions could be taken to turn things around. Long-range financial planning will become an even bigger priority moving forward. In light of these revenue struggles, Mr. Traasdahl reviewed the importance of finding alternative sources of transit revenue. He described several options that have been taken from reviews of peer cities and could be applicable to the RTC. This includes the following: additional sales tax, contributions from local governments, contributions from the state, tax on TNCs, increased fares, property tax, new mortgage tax, vehicle registration fees, and private sector contributions. Mr. Traasdahl reminded the Board that there are several unknowns in the revenue planning process that will need to be accounted for. He listed several of these to include, sales tax, economy shifts, fare revenue, Strip performance, increasing impacts of TNCs, and new technology competitors for transit,

DocuSign Envelope ID: E1DAE79D-315F-4AFF-B5E3-1120F6481B81 Minutes - Regional Transportation Commission of Southern Nevada Meeting of November 8, 2018 Page 11 of 15 such as electric scooters or bicycles. These issues will become more important to review as transit expenses are growing. Mr. Traasdahl noted again that paratransit service costs increased by 46 percent FY 2008 to FY 2016, a particularly challenging service area as rides cannot be reduced. Fixed route also increased in cost, growing by 14 percent from FY 2008 to FY 2016. However, fixed route service can be adapted to reduce total service hours to compensate. Mr. Traasdahl then detailed how these finances can be managed. He described the financial management goal of saving six months of operating expenses in cash reserves, done as a best practice for financial management and to provide flexibility in grant competitiveness. To accomplish this, the RTC will need to explore new cost containment measures and new revenue sources. Mayor March began by stating that it may be beneficial to get the Federal Transit Administration (FTA) more involved in these discussions and start discussing which policies and practices need to be changed. Given that a new legislative session is coming up, this type of outreach could be beneficial in meeting the needs of all residents. She said there were opportunities to address some of these problems at the federal level. Ms. Quigley agreed and said that federal agencies had been having some roundtables with transit agencies in the country to address some of these challenges. She added that RTC staff will be putting together a list of priority issues to make sure these problems are heard. Mayor John Lee mentioned that he had seen some of these issues in North Las Vegas and noted that it was crucial to start addressing the problems sooner rather than later. He said he would not consider the legislature a viable option for survival and that waiting until the legislative session would not be a good idea. He suggested creating a subcommittee as soon as possible to get working on solutions. Chair Brown agreed with the overall assessment that the current model is not sustainable and stated that he did not expect the ridership declines to change any time soon. He agreed with Mayor Lee that other legislative issues will dominate the upcoming session and that it could not be relied upon. Instead, cost containment measures should be made a bigger priority. There is no longer any time to delay, and technologies are advancing fast. He said they could potentially revisit these issues in the December 2018 meeting and suggested receiving a presentation on cost containment measures as they pertain to fixed route service. He brought up the issue of the cash reserve and agreed that staff should take a look at some of the fiscal policies to make sure each are appropriate for the current situation. Overall, he stressed that the biggest concern involves what the transit agency will become. TNCs will not be going away, and new strategies have to be found on both the infrastructure and policy sides. Mayor Woodbury agreed on the urgency of these issues, noting that while this legislative session could not be relied on. A dialogue with the legislature should start as soon as possible. It is important to find out more about the impact dollars going to the state and to NDOT. The dialogue will need to start soon. Chair Brown agreed and said that the realities need to be brought up with the legislators as soon as possible. However, transit funding is always a challenge, as it pertains to only small subsets of the populations. He mused that it could be possible to leverage the need for paratransit as a fulcrum, as everyone agrees that paratransit services need to be maintained. Losing fixed route services could affect paratransit, too. These issues need to be brought up if they are going to be addressed in the coming years. Motion: No motion was necessary. Vote/Summary: No vote was taken.

DocuSign Envelope ID: E1DAE79D-315F-4AFF-B5E3-1120F6481B81 Minutes - Regional Transportation Commission of Southern Nevada Meeting of November 8, 2018 Page 12 of 15 Item: 28. RECEIVE INFORMATION FROM LEGAL COUNSEL REGARDING POTENTIAL AND EXISTING LITIGATION INVOLVING A MATTER OVER WHICH THE RTC HAS SUPERVISION, CONTROL, JURISDICTION, OR ADVISORY POWER AND TO DELIBERATE TOWARD A DECISION ON THE MATTER (Note: This item may be closed to the public pursuant to Nevada Revised Statute 241.015(3)(b)(2) in order to discuss legal matters.) (FOR POSSIBLE ACTION) Comments: Ms. Tina Quigley, General Manager for the Regional Transportation Commission of Southern Nevada, remarked that there were not any issues to discuss under this item. Motion: No motion was necessary. Item: 29. CONDUCT A COMMENT PERIOD FOR CITIZENS PARTICIPATION: No action can be taken on any matter discussed under this item, although the Commission can direct that it be placed on a future agenda. Comments: Chair Larry Brown called for the meeting s second period for citizen s participation. First, Ms. Dorothy Barnes made the following comment: Good morning. What I wanted to discuss, when I was in the meeting before about riding the bus, people lying. And I want my name off this program. It s not helping to remove my name off this program. And I want the police to let me out on Nellis. And not the security police, I mean, yeah, what they plan for the people in the program, I really need my name off this program, the drug trafficking has run me into poor health and poverty, the lies are no good, and there aren t the disabled people to lie on me on the bus again, I can t stop this thing, somebody has to get a grip on this thing. It s out of control. And I mean, I shouldn t have to leave this city but that s what s about to happen and I m going to have to do something. I m getting older, I m no good. Growing old and ugly and living in an unsecure, unsafe situation here. Thank you. Ms. Aleta Dupree made the following comment: Chair Brown, members, thank you again. Aleta Dupree, it s good to be back after being in places with natural air conditioning, and riding a number of different systems. So, we had a good financial presentation today, really enjoyed the chart [a brief technical issue was resolved and Ms. Dupree continued] all right, so. We need to keep the focus on the, I did see you signed another bus contract, so, hopefully we can get these new long buses on the road, with more of the sideways-facing blue seats. We can get these double-deckers off the road, it s hard to climb stairs when the bus is rocking around. So that s important, the next few years to really stay focused on this. And I read a report in New York City, the average life span of a paper transit ticket is 15 swipes. I experienced that personally with the metro card that failed on me after six days, about that many swipes. So, I used the app, and I m going to continue to use the app, it s very helpful, I want to see more people use the app, but I think that we should have app plus stored value card instead of app plus paper tickets. So this card, this tap card, can give me tens of thousands of swipes over its useful life, I get those every three to five years. So, we could reduce those costs and to incentivize the prepayment of our fares, to encourage people to use the stored value cards and the app, because the cost of processing hard cash is very expensive, and that s, we can program that money into other things that will help me to ride the buses, and as a user of the app, I have seen in other cities that there are single ride tickets available on apps, I did so on the monorail in Seattle now, new things, so, I generally don t use single rides on the app, but I think that is another option to add to the menu so we can have a complete menu of the fares on the app, and we are

DocuSign Envelope ID: E1DAE79D-315F-4AFF-B5E3-1120F6481B81 Minutes - Regional Transportation Commission of Southern Nevada Meeting of November 8, 2018 Page 13 of 15 shovel ready with the stored value cards. I have the new version of the RTC card, the fare boxes have little bullseyes for the fare taps, and hopefully to go to open source payments sometime. So thank you again, I m in and out, but when I leap out of here I plan to get on another bus, thank you. Ms. Shondra Armstrong made the following comment: Good morning, my name is Shondra Armstrong, and I d like you to note a couple numbers: 500 plus, are the days that the Washington Project has been going on from Martin Luther King was to Rainbow, and now to Rancho. Five hundred days this project has been going on, where we ve had lane closures in our community, 59 of those days, the bus stop at Robin has been closed. My son is a junior at Advanced Technologies High School, and he plays tennis for Western High School. And he has not been able to ride the bus from that stop since summer, 30 days plus, now even more, are the number of days, this one 30 day stance, where there was no open bus stop, from J-Street and Washington to Valley View and Washington. A distance of about 1.45 miles. This is a community that is severely transitdependent. We have encouraged our children, I have three of them, I ve been working for the RTC for almost 23 years, I believe in what we do, and I ve had all my sons ride the bus. We had no bus service in either direction for over 30 days. Right now, we have no open bus stops between Comstock and Rancho on Washington. They were out again today moving cones this morning when I came to the office. I have written to City of Las Vegas about this issue, I have talked with RTC staff about this issue, we actually have a process where people who are doing construction on our streets are not allowed to close stops two stops at a time. There is a breakdown between our desire to use fewer tax dollars to improve streets, and our ability to allow our transit riders to ride. When I was going through this process and talking to the city, I even had a city employee say, well, just have your kid use Uber. Another competitor for what we do. To me, we have a breakdown, and there has to be some communication between our desire to improve our streets, and whether or not we are retaining the 13% of people that fuel our income to get them to stay on our buses. If we don t pay attention to this, that 13% is going to be less. This is important. When we are working on streets, we have got to keep bus stops open. And I m hopeful that the RTC will work with our municipalities to get this done. But this is important, we have hundreds of projects in design; this is not just Washington, this is every other street that we are working on throughout the community. Thank you. Ms. Robin Kincaid made the following comment: Good morning. My name is Robin Kincaid, and this is the ninth time that I ve come before the commission to speak about the concerns regarding the fixed route and paratransit services. You know my daughter Kayla Kincaid still cannot access her church, the assigned post office for our community, and potential employment opportunities. It s become really evident in the last nine times that I ve come to speak that there really isn t a process in place to expand the fixed route, or even to reassign the fixed route, I know that there has been some talk that there is, but it is very clear after our continued information that we ve received and looked up, that there really isn t, which impacts the paratransit service area. Previously, I talked about a premium priced area to cover some of those fingers and those areas are keeping people from accessing post offices, churches, we saw in our last meeting, that individuals couldn t go visit the cemetery, or attend a funeral on Jones because of a lack of access. So it s not a matter of whether or not you live in the service area, I have to remind you again, that it s about getting to particular, having access to businesses and friends and other things, churches, and communities that are not in the service area. That s just not acceptable. I would suggest as we go forward, that some of your ideas to try to help with the cost, would be having employees and contractors and individuals that work with the RTC submit cost containment ideas, many private industries do that. They reward people for their ideas and their concepts, and sometimes as we dig deeper, we can find a different way for cost containment. But I don t think, as a city, as a state, are we actually saying we re going to close the door and we re not allowing any more growth? Because that is

DocuSign Envelope ID: E1DAE79D-315F-4AFF-B5E3-1120F6481B81 Minutes - Regional Transportation Commission of Southern Nevada Meeting of November 8, 2018 Page 14 of 15 not what s happening. This city is continuing to grow, and I don t understand how we are going to just say, well we ll take care of these citizens but not these citizens. Maybe we don t expand the service area, the fixed route, to everyone, in the entire state, but we certainly have to recognize, or otherwise we really need to be looking at growth, and containment for costs, and maybe that everyone that houses built, maybe they re contributing in some ways to the transportation needs, again I know that some of those ideas have been floated around, but we really need to do that. Also would look like to just ask about the study regarding the excessive trip lengths, I know Mr. Rodriguez, he mentioned there was a study, and I would like to see the copy of this study. We think that the whole FTA audit has not been a transparent process. I personally have had to come and tell the commission that there was such an audit, and we re still very concerned about that. We d also like to know about the complaint history on those excessive trip lengths. I know that I have to call, it requires the individual or their family to call about those excessive trip lengths, and I ve never seen any kind of data that talks about that, or do we accumulate that data, and so in conclusion, I would hope that the commission would find a way to expand the paratransit service, as we ve seen, and I ve seen in the last year, it really is affecting the ability of citizens to be able to access essential services. Thank you. Ms. Rita Varney made the following comment: Hi, Rita Varney. I ve testified before too, not as on a regular basis as Stephanie and Robin and Havander have, but I have been here also as a parent of an adult child. I live outside of the service area. I m really disappointed. My disappointment has gone clear back quite a few months now, but I m disappointed, I m disappointed in empty chairs that I m seeing right now. I m disappointed that my voice doesn t count at the end of a meeting, the committee members don t feel enough that they can sit here throughout a whole meeting that they ve committed to. I m disappointed in an audit that actually suggests that they recommend that a service area is not extended. A service area that I live in, that my daughter lives in, that my daughter is now pretty much trapped in her house unless I or a friend, because we don t have the family, can transport her. I m disappointed that the one keyword that keeps coming up here is managing. Managing managing. I sat through another meeting and listened to you approve water systems, you know where the houses are being built. You re managing, you know where we re building. The bus systems are not going out there. The transportation systems not going out there. You re collecting taxes from those homes, from my home, from me, and when you raise taxes to pay for the extended area, wherever you choose to put it, maybe not an extended area in my area, but those are my taxes paying for that too. My disappointment goes beyond. And I can t believe that there, that you continue to sit here and say that there s nothing that can be done. I ve actually gone and driven those roads, driven those developments, driven those neighborhoods, have you? I ve actually seen buses parked in the parking lot with the bus driver s feet on the side while they re taking a nap, while they re waiting for whoever, for their next trail, that they get their transport home. Or transport to the next job, or whatever. But in the meantime, they re sitting in a parking lot with their feet on the dashboard. I see empty trucks, or empty buses, all the time. Our buses are too big for the people that we re transporting, it s not necessary to have a side load bus for every transport. We need more suggested use for our time use, for our scheduling, for the time of the actual drivers themselves. There s a whole lot of things that can be done to save money, before you even think about raising my taxes, for an area that I m not getting help in. I think what we need to do, is work on getting back a service area that we had in the past, that obviously we have existing homes in that area, and then from there grow into the existing homes that we re seeing built continuously. Thank you. Mr. Havander Davis made the following comment: Good morning. In this presentation earlier, I heard that we lost over $5 million in revenue from Strip transportation. But yet, the bus runs there every seven minutes. Seven to fourteen minutes. That s a bus going up and down a street seven minutes, fourteen minutes, if those people aren t, if people aren t

DocuSign Envelope ID: E1DAE79D-315F-4AFF-B5E3-1120F6481B81 Minutes - Regional Transportation Commission of Southern Nevada Meeting of November 8, 2018 Page 15 of 15 riding those buses, then we need to cut the frequency. We need to change, if we re not getting revenue there, then there should not be a bus going there. Yesterday, I sat at my job over 20 minutes after the expected 30-minute window, waiting on a bus, and when the bus got there, I was the only person on that bus. My driver, I don t know where he was, what happened, they had to give this driver overtime to come pick me up. But, people like me can t even get service. People like me can t even get transportation to go where they need to go, but yet, people on the Strip get the bus every seven minutes. And sometimes there s nobody on those buses. So, if revenue is down on the Strip, that would dictate that buses should be down on the Strip. Help persons with disabilities by cutting where is necessary to be cut at. Don t cut our service, because you lose money on the Strip, where people aren t riding the bus, but they still get the bus every seven minutes. Thank you. Ms. Stephanie Vrsnick made the following comment: Good morning commissioners. My name is Stephanie Vrsnick, and before I start my testimony, I do want to publicly show my appreciation to Alberto and Mark, from Silver State Transportation, who stepped up to the plate at the last meeting and is currently helping me and my son. Thank you, guys. So, I am speaking before you for the twelfth time. Every time I ve testified my message has been the same. Restore the service area to the way it was in 2011. Everyone on the commission is familiar with my situation, as I have shared my story several times over the last 12 months. Last month, we were presented with a PowerPoint presentation on the Peer Review Study. I have not had the opportunity to completely finish reading the full 255-page report that was conducted by Dr. Heather Monterro. I don t know if this commission has received the report, have they read the report? From what I have read, I don t believe it has covered and has looked at the steady growth and the needs of this community. One part in the report states, because of the majority of responding peer agencies, they do not provide service outside the service area, so it s suggested that RTC not provide service outside the service area. Like I said, I haven t finished reading the report, the full report, but what I have read so far, it doesn t seem to offer any suggestions on expanding the service area. What is the commission going to do? Are you just going to do nothing? There must be a solution. I m not only here for my son, but I m here for all the other individuals that are not receiving transportation that they deserve. Individuals with disabilities depend on family members, siblings, or close friends to get them to essential places. When they don t have those individuals to transport them, then what happens? Do they give up their jobs? Don t go to their doctor appointments? Don t go to the grocery store? These are not luxury places. These are essential places for anyone to live an independent life. We all have jobs. We all go to the doctors. We shop at the grocery stores. As I previously stated, a community that excludes even one of its members is no community at all. You re not excluding one member. You re excluding a whole population that is part of this community. In closing, the Americans with Disabilities Act was designed to protect the rights of people with disabilities. To give them access to transportation. Restore the service area to the way it was in 2011. Thank you. Motion: No motion was necessary. Vote/Summary: No vote was taken. ADJOURNMENT The meeting adjourned at 11:01 a.m. Respectfully submitted, Marin DuBois, Recording Secretary Marek Biernacinski, Transcription Secretary

R E G I O N A L T R A N S P O R T A T I O N C O M M I S S I O N GM REPORT November 8, 2018 Mayor March s Granddaughter 1

MECHANIC RECOGNITION Francisco Castaneda RTC OPERATOR CONTRACTOR RECOGNITION John Jackson Keolis 2

OPERATOR CITIZEN RECOGNITION Alberto De La Paz Silver State Transportation ITS Project of the Year Award 3

Service Changes Sunday, Dec. 2, 2018 SAFETY & SECURITY UPDATES 4

National Trend of Passenger on Operator Assaults 300 200 100 0 National Transit Database (NTD) 120 217 51% Increase 139 181 2014 2015 2016 2017 Source: National Transit Database (NTD), Safety & Security (S&S) 40 Form (Major Incidents) Passenger on Operator Assaults 70 60 50 40 30 20 10 0 58 YTD 4 49 YTD 4 30 54 7 29.3% decrease from FY16 to FY18 41 YTD 3 Source: Contractor documented data to include RTC assault definition in addition to national transit database (Ntd) definition 10 32 2 9 YTD 9 FY 16 FY 17 FY 18 YTD FY 19 65 M Passengers 63 M Passengers 63 M Passengers Enclosure Closed Enclosure Open Off Bus 5

Passenger-on-Passenger Assaults FY 2017 FY 2018 80 +32.5% 106 Passenger-on-Passenger Assaults Source: Contractor documented data to include rtc Assault definition Operator Safety and Security Training Training Conflict Resolution De-escalation Emergency Procedures 6

RTC Transit Watch 7

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R E G I O N A L T R A N S P O R T A T I O N C O M M I S S I O N FTA Paratransit Compliance Review Findings November 8, 2018 FTA ADA Review Process November 2017 FTA conducted on-site visit April 2018 RTC received FTA ADA review report May 2018 RTC responded to the findings from the FTA report August 2018 FTA submitted follow-up report 1

3 ADA Paratransit Eligibility Standards Eligibility process does not consider path of travel barriers for applicants using power wheelchairs. Assessments of ability to cross streets, travel up to ¾ mile, and to travel outdoors are not sufficiently representative. 6 Written Eligibility Determinations Eligibility letters granting conditional or temporary eligibility do not state the specific reasons for such determinations 2

8 Administrative Appeals Process Appeal hearings are not scheduled promptly 9 ADA Paratransit Service for Visitors Documentation of disability is required for individuals not certified by other transit agencies but who have apparent disabilities 3

12 Response Time Customer Care agents are required to provide a trip time during the initial call 21 Trip Lengths RTC does not independently compare paratransit travel times with comparable fixed route travel times 4

22a Telephone Hold Times Hold times during certain periods are excessively long 22b Appointment On-Time Performance Excessive rate of late drop-offs 5

24 Service Suspension and Appeal Policies Suspension appeals do not include the right to an in-person hearing. Appeals reviews do not include the proper separation of function. Questions? 6

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FINANCIAL OVERVIEW DISCLAIMER: TRANSIT BUDGET ONLY TRANSIT REVENUE FOR OPERATIONS Millions $ Transit Advertising 2% Operating Grants 1% Other <1% Fare Revenue 32% Total: $236.5 Sales Tax 65% 1

REVENUE TOTAL SALES TAX FARE Millions $ 300 250 200 150 100 50 0 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 DISCLAIMER: TRANSIT BUDGET ONLY REVENUE SALES TAX Millions $ 300 250 200 150 100 50 0 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 DISCLAIMER: TRANSIT BUDGET ONLY 2

FARE REVENUE Millions $ 80 70 60 Total General Market Fares Strip Fares Medicaid Reimbursements 50 40 30 20 10 0 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 DISCLAIMER: TRANSIT BUDGET ONLY REVENUE IMPACT Prior to 2016 the Strip provided $6,000,000 annual subsidy, now less than $1,000,000 $13,000,000 cumulative reduction in Strip Revenue from Nov 15 to present Strip Revenue is consistent with national trends of declining bus ridership and revenue. 3

TRANSIT EXPENSES FY18 Millions $ Other 12% Wages & Benefits 7% Transfers 5% Fuel 4% Security 4% Total: $229.2 Fixed Route Contract 48% Paratransit Contract 20% TRANSIT EXPENSES FY18 OTHER CATEGORY Millions $ Bus Repair 20% Shelter Cleaning/Maint. 11% Utilities 10% Misc. <1% Facility Cleaning & Maint. 7% Ticket Stock & Copying 2% Other Total: $28.7 Insurance & Taxes Call Center, Fixed Route 2% 2% Consulting 2% Certification 3% Bike Share 3% Furniture, Fixtures Eqt. Maint. 7% Land Rental 6% Community Engagement 3% & Equipment 3% Credit Card & Mobile Ticket Fees 4% CNG Compression 4% Club Ride 5% Software Support 6% 4

OPERATING EXPENSES Fixed Route Paratransit Total MILLIONS $ 350 300 250 200 150 100 50 0 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 DISCLAIMER: TRANSIT BUDGET ONLY COST INCREASE Fixed Route Paratransit MILLIONS $ 160 140 120 $128 $147 100 80 60 40 20 - $33 2008 2016 DISCLAIMER: TRANSIT BUDGET ONLY $48 5

PERCENT INCREASE 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Fixed Route Paratransit 46% 14% 2008-2016 DISCLAIMER: TRANSIT BUDGET ONLY OPERATING REVENUE AND EXPENSE Millions $ 400 350 REVENUE EXPENSE 300 250 200 150 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 DISCLAIMER: TRANSIT BUDGET ONLY 6

TOTAL REVENUE AND EXPENSE Millions $ 400 350 Total Revenue Total Expenditures 300 250 200 150 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 DISCLAIMER: TRANSIT BUDGET ONLY FUTURE ACTIONS Right sizing expenses for decreased demand, cost containment Analyzing contracts for possible savings FY2020 Budget, no new fixed route service hours 7

OTHER POSSIBLE SOURCES OF REVENUE FOR PARATRANSIT EXAMPLES FROM OTHER COMMUNITIES Additional sales tax Contributions from local governments Contributions from the state Tax on TNCs Increase fares Property tax New mortgage tax Vehicle registration fees Private sector contributions TRANSIT REVENUE Unknowns: - Sales tax, economy - Fare revenue ostrip o Competition TNCs Scooters, bicycles, etc. DISCLAIMER: TRANSIT BUDGET ONLY 8

TRANSIT EXPENSE Paratransit 2008 to 2016 NTD - $33M to $48M - $15M increase - 46% increase - Demand driven - Cannot deny a ride - Strict FTA & ADA compliance Fixed Route 2008 to 2016 NTD - $128M to $147M - $19M increase - 14% increase - Ability to adjust service hours DISCLAIMER: TRANSIT BUDGET ONLY FINANCIAL MANAGEMENT - Target six (6) months of operating Expenses in cash reserve: o Compete for FTA grants o Government Finance Officers Association best practices - Cost containment - Explore revenue alternatives DISCLAIMER: TRANSIT BUDGET ONLY 9

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