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First Quarter 2014 Quarterly Financial Review Norfolk Southern Corporation Finance Department Three Commercial Place Norfolk, Virginia 23510.2191

Norfolk Southern Railway System

Contents Consolidated Statements of Income 2 Consolidated Balance Sheets 4 Consolidated Statements of Cash Flows 5 Consolidated Financial Information 6 Railway Operating Revenues Analysis... 8 Monthly Railway Units..... 9 Railway Operating Revenues Variance Analysis 10 Coal Tonnage by Market......... 10 Railway Operating Expenses Variance Analysis 11 Compensation and Benefits Expense Analysis 12 Fuel Expense Analysis. 12 Other Income Net Analysis 13 Productivity Measures 14 Financial, Traffic and Operating Statistics: Consolidated Financial Data. 16 Traffic and Operating Statistics.. 18 Investor Inquiries: Michael J. Hostutler (757) 629-2861 The accompanying unaudited financial information and summary of certain notes to the consolidated financial statements should be read in conjunction with: (a) the consolidated financial statements and notes included in Norfolk Southern Corporation's (NS, we, us and our) latest Annual Report on Form10-K and in subsequent Quarterly Reports on Form 10-Q, and (b) any Current Reports on Form 8-K. Any statements contained in this document which are not related to historical facts are forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995, and NS undertakes no obligation to update such statements. Such forward-looking statements are subject to risks and uncertainties (the most significant of which are described in our SEC filings) which could cause actual results to differ materially. Quarterly Financial Review / 1

Consolidated Statements of Income First Quarter (in millions, except per share amounts) 2014 2013 Railway operating revenues Coal $ 541 $ 635 General merchandise 1,552 1,530 Intermodal 596 573 Total railway operating revenues 2,689 2,738 Railway operating expenses Compensation and benefits 740 780 Purchased services and rents 392 393 Fuel 432 429 Depreciation 237 227 Materials and other 221 218 Total railway operating expenses 2,022 2,047 Income from railway operations 667 691 Notes 1. Other Income Net In first quarter 2013, we recognized a $97 million gain on a land sale, which increased net income by $60 million or.19 per share. 2. Stock Repurchase Program In each of the first quarters of 2014 and 2013, we repurchased 0.5 million shares of common stock, totaling $50 million and $33 million, respectively. We have remaining authorization from our Board of Directors to repurchase up to 37.7 million shares through December 31, 2017. The timing and volume of purchases is guided by our assessment of market conditions and other pertinent factors. Any nearterm share repurchases are expected to be made with internally generated cash, cash on hand, or proceeds from borrowings. Since the beginning of 2006, we have repurchased and retired 137.3 million shares at a total cost of $8.2 billion. Other income net (note 1) 26 135 Interest expense on debt 139 129 Income before income taxes 554 697 Provision for income taxes Current 194 173 Deferred (8) 74 Total income taxes 186 247 Net income $ 368 $ 450 Earnings per share (note 1) Basic $ 1.18 $ 1.43 Diluted 1.17 1.41 Weighted average shares outstanding (note 2) Basic 309.5 314.5 Diluted 312.6 318.1 2 / Quarterly Financial Review

Consolidated Statements of Income This page intentionally left blank; year-to-date statement will appear here next quarter Six Months Ended June 30, (in millions, except per share amounts) 2014 2013 Notes Railway operating revenues Coal $ $ General merchandise Intermodal Total railway operating revenues 3. Other Income Net In first quarter 2013, we recognized a $97 million gain on a land sale, which increased net income by $60 million or.19 per share. Railway operating expenses Compensation and benefits Purchased services and rents Fuel Depreciation Materials and other Total railway operating expenses Income from railway operations Other income net (note 3) Interest expense on debt Income before income taxes Provision for income taxes Current Deferred Total income taxes Net income $ $ Earnings per share (notes 1 and 3) Basic $ $ Diluted Weighted average shares outstanding (note 2) Basic Diluted Quarterly Financial Review / 3

Consolidated Balance Sheets March 31, December 31, 2014 2013 Assets Current assets: Cash and cash equivalents $ 1,522 $ 1,443 Short-term investments 10 118 Accounts receivable net 1,109 1,024 Materials and supplies 240 223 Deferred income taxes 179 180 Other current assets 70 87 Total current assets 3,130 3,075 Investments 2,466 2,439 Properties less accumulated depreciation of $10,512 and $10,387, respectively 26,768 26,645 Other assets 336 324 Total assets $ 32,700 $ 32,483 Liabilities and stockholders equity Current liabilities: Accounts payable $ 1,194 $ 1,265 Short-term debt - 100 Income and other taxes 323 225 Other current liabilities 359 270 Current maturities of long-term debt 445 445 Total current liabilities 2,321 2,305 Long-term debt 8,909 8,903 Other liabilities 1,130 1,444 Deferred income taxes 8,647 8,542 Total liabilities 21,007 21,194 Stockholders equity: Common stock $1.00 per share par value, 1,350,000,000 shares authorized; outstanding 309,646,086 and 308,878,402 shares, respectively, net of treasury shares 311 310 Additional paid-in capital 2,085 2,021 Accumulated other comprehensive loss (193) (381) Retained income 9,490 9,339 Total stockholders equity 11,693 11,289 Total liabilities and stockholders equity $ 32,700 $ 32,483 4 / Quarterly Financial Review

Consolidated Statements of Cash Flows First Quarter 2014 2013 Cash flows from operating activities Net income $ 368 $ 450 Reconciliation of net income to net cash provided by operating activities: Depreciation 238 228 Deferred income taxes (8) 74 Gains and losses on properties and investments (note 1) (2) (99) Changes in assets and liabilities affecting operations: Accounts receivable (85) (49) Materials and supplies (17) (30) Other current assets 17 17 Current liabilities other than debt 86 96 Other net (9) 36 Net cash provided by operating activities 588 723 Cash flows from investing activities Property additions (381) (379) Property sales and other transactions 22 19 Investments, including short-term (3) (5) Investment sales and other transactions 108 (1) Net cash used in investing activities (254) (366) Cash flows from financing activities Dividends (167) (157) Common stock issued net 62 55 Purchase and retirement of common stock (note 2) (50) (33) Debt repayments (100) (203) Net cash used in financing activities (255) (338) Net increase in cash and cash equivalents 79 19 Cash and cash equivalents At beginning of period 1,443 653 At end of period $ 1,522 $ 672 Supplemental disclosure of cash flow information: Cash paid during the period for: Interest (net of amounts capitalized) $ 75 $ 62 Income taxes (net of refunds) 60 23 Quarterly Financial Review / 5

Consolidated Financial Information 2012 2013 2014 Railway Operating Revenues (see page 16 for details) $2,789 $2,874 $2,693 $2,738 $2,802 $2,824 $2,881 $2,684 $2,689 Railway Operating Expenses (see page 16 for details) $2,044 $1,940 $1,962 $1,970 $2,047 $1,966 $1,975 $2,000 $2,022 Income from Railway Operations $745 $934 $731 $714 $836 $849 $881 $691 $667 Income Taxes (see page 16 for details) $319 $244 $238 $247 $208 $272 $266 $270 $186 6 / Quarterly Financial Review

Consolidated Financial Information 2012 2013 2014 Net Income $410 $524 $402 $413 $450 $465 $482 $513 $368 Earnings per Share ---- Diluted (dollars) $1.23 $1.60 $1.24 $1.30 $1.41 $1.46 $1.53 $1.64 $1.17 $- $- $- Railway Operating Ratio (percent) 73.3 72.9 73.4 74.8 75.2 70.2 67.5 69.9 69.4 0.0 0.0 0.0 Property Additions (see page 16 for details) $719 $586 $554 $507 $505 $501 $461 $379 $381 Quarterly Financial Review / 7

Railway Operating Revenues Analysis Revenues Units Revenue per Unit (in thousands) ($ per unit) Commodity and Period 2012 2013 2014 2012 2013 2014 2012 2013 2014 First Quarter Coal $ 766 $ 635 $ 541 359.0 343.2 299.7 $ 2,134 $ 1,850 $ 1,805 Chemicals 362 394 443 96.0 106.0 116.1 3,772 3,719 3,820 Agriculture/consumer/gov't 370 361 361 152.3 147.9 147.1 2,429 2,441 2,457 Metals and construction 342 336 331 165.5 154.8 149.9 2,068 2,172 2,207 Automotive 226 244 227 96.3 98.7 92.3 2,345 2,467 2,455 Paper/clay/forest 196 195 190 76.7 76.6 72.4 2,552 2,539 2,620 General merchandise 1,496 1,530 1,552 586.8 584.0 577.8 2,549 2,619 2,686 Intermodal 527 573 596 785.0 856.4 885.1 671 669 673 Total $ 2,789 $ 2,738 $ 2,689 1,730.8 1,783.6 1,762.6 1,611 1,535 1,525 Second This area Quarter intentionally left blank; Coal 893 second quarter and year-to-date analyses will appear here next quarter. $ $ 755 402.6 354.8 $ 2,217 $ 2,126 Chemicals 355 379 95.4 98.5 3,727 3,844 Agriculture/consumer/gov't 369 370 150.1 150.1 2,460 2,464 Metals and construction 320 369 173.3 180.2 1,846 2,047 Automotive 198 239 84.6 98.4 2,334 2,431 Paper/clay/forest 191 199 78.9 76.9 2,420 2,593 General merchandise 1,433 1,556 582.3 604.1 2,461 2,576 Intermodal 540 563 802.0 840.4 674 671 Total $ 2,866 $ 2,874 1,786.9 1,799.3 $ 1,604 $ 1,597 Third Quarter Coal $ 899 $ 701 405.1 348.2 $ 2,219 $ 2,014 Chemicals 353 370 95.4 99.0 3,696 3,739 Agriculture/consumer/gov't 357 344 143.2 142.6 2,487 2,415 Metals and construction 340 314 178.4 165.6 1,905 1,897 Automotive 191 203 80.2 85.8 2,384 2,363 Paper/clay/forest 198 194 80.9 76.7 2,454 2,530 General merchandise 1,439 1,425 578.1 569.7 2,488 2,502 Intermodal 551 567 826.7 867.1 667 653 Total $ 2,889 $ 2,693 1,809.9 1,785.0 $ 1,596 $ 1,509 Fourth Quarter Coal $ 850 $ 657 405.8 352.1 $ 2,097 $ 1,867 Chemicals 322 356 87.2 95.3 3,697 3,733 Agriculture/consumer/gov't 362 362 150.5 150.9 2,406 2,399 Metals and construction 312 310 164.9 158.4 1,896 1,954 Automotive 214 229 88.8 94.1 2,406 2,437 Paper/clay/forest 183 186 74.6 75.5 2,439 2,468 General merchandise 1,393 1,443 566.0 574.2 2,461 2,513 Intermodal 554 584 834.9 865.8 663 674 Total $ 2,797 $ 2,684 1,806.7 1,792.1 $ 1,548 $ 1,498 Year Coal $ 3,458 $ 2,879 1,619.6 1,414.1 $ 2,135 $ 2,036 Chemicals 1,368 1,467 373.7 388.8 3,662 3,772 Agriculture/consumer/gov't 1,439 1,446 599.4 595.9 2,400 2,427 Metals and construction 1,241 1,335 665.0 669.7 1,867 1,993 Automotive 780 897 332.2 374.6 2,348 2,395 Paper/clay/forest 756 775 314.3 305.8 2,404 2,536 General merchandise 5,584 5,920 2,284.6 2,334.8 2,444 2,536 Intermodal 2,130 2,241 3,210.5 3,358.3 663 667 Total $ 11,172 $ 11,040 7,114.7 7,107.2 $ 1,570 $ 1,553 8 / Quarterly Financial Review

Monthly Railway Units Coal (in thousands) 140 130 120 110 100 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 90 2012 125.3 109.6 124.1 118.6 119.3 116.9 113.8 122.0 112.4 114.5 116.0 121.6 2013 112.2 108.4 122.6 115.3 116.9 109.2 109.4 118.3 112.2 111.8 105.6 104.8 2014 92.2 93.9 113.6 General Merchandise (in thousands) 215 205 195 185 175 165 2012 188.3 191.3 207.2 203.1 205.8 195.2 184.6 200.9 184.2 197.5 190.9 185.8 2013 195.6 183.7 204.7 206.4 212.3 197.1 196.4 207.5 200.4 221.1 204.3 192.4 2014 186.8 180.1 210.9 Intermodal (in thousands) 325 300 275 250 225 200 2012 253.0 252.5 279.5 272.3 282.2 285.9 280.0 303.2 283.9 307.7 286.5 271.6 2013 290.9 268.3 297.2 288.3 300.1 292.6 297.4 317.6 297.9 329.9 306.0 286.1 2014 286.8 280.2 318.1 Quarterly Financial Review / 9

Railway Operating Revenues Variance Analysis First Quarter 2014 vs. 2013 Coal General Merchandise Intermodal Total Amount Percent Amount Percent Amount Percent Amount Percent Revenue Variance due to: Volume $ (80) (13%) $ (16) (1%) $ 19 3% $ (32) (1%) Revenue per unit (14) (2%) 38 3% 4 1% (17) (1%) Total $ (94) (15%) $ 22 1% $ 23 4% $ (49) (2%) This Year area intentionally left blank; year-to-date 2014 vs. 2013 analysis will appear here next quarter. Coal General Merchandise Intermodal Total Amount Percent Amount Percent Amount Percent Amount Percent Revenue Variance due to: Volume Revenue per unit - Total $ - $ - $ - $ - Coal Tonnage by Market (tons in thousands) First Quarter 2012 2013 2014 Change Change Change Tons vs. 2011 Tons vs. 2012 Tons vs. 2013 Utility 26,261 (17%) 23,958 (9%) 21,196 (12%) Export 6,724 (10%) 8,419 25% 6,503 (23%) Domestic metallurgical 4,572 21% 4,042 (12%) 3,186 (21%) Industrial 1,921 5% 1,800 (6%) 1,971 10% Total 39,478 (11%) 38,219 (3%) 32,856 (14%) This Yeararea intentionally left blank; year-to-date analysis will appear 2012 here next quarter. 2013 2014 Change Change Change Tons vs. 2011 Tons vs. 2012 Tons vs. 2013 Utility 26,261 (17%) 23,958 (9%) 21,196 (12%) Export 6,724 (10%) 8,419 25% 6,503 (23%) Domestic metallurgical 4,572-4,042 (12%) 3,186 (21%) Industrial 1,921 5% 1,800 (6%) 1,971 - Total 39,478 (11%) 38,219 (3%) 32,856 (14%) 10 / Quarterly Financial Review

Railway Operating Expenses Variance Analysis First Quarter 2014 vs. 2013 Amount of change Compensation and benefits Purchased services and rents $1 $10 Depreciation $3 $3 Fuel Materials and other $40 Net Decrease $25 Million 1% Year This area intentionally left blank; 2014 vs. 2013 Amount of change year-to-date analysis will appear here next quarter. $42 $36 Net Increase $72 Million 1% $25 Compensation and benefits Fuel Purchased services and rents $ - Depreciation Materials and other $31 Quarterly Financial Review / 11

Compensation and Benefits Expense Analysis First Quarter Year This area intentionally left blank; 2014 vs. 2013 Amount of change 2014 vs. 2013 Amount of change year-to-date analysis will appear here next quarter. Pay rates/$14 Other items net/$3 Health and welfare benefits/$7 Employee activity levels/$12 Pension and post-retirement medical/$32 Net Decrease $40 Million 5% Incentive and stock-based compensation/$39 Other items net/$8 Payroll taxes/$16 Net Increase $42 Million 1% Employee activity levels/$48 Fuel Expense Analysis First Quarter Year This area intentionally left blank; 2014 vs. 2013 Amount of change 2014 vs. 2013 Amount of change year-to-date analysis will appear here next quarter. Consumption/$16 Net Increase $3 Million 1% Consumption/$53 Net Increase $36 Million 2% Cost per gallon and other/$17 Cost per gallon and other/$13 12 / Quarterly Financial Review

Other Income Net Analysis First Quarter 2014 vs. 2013 Amount of change Corporate-owned life insurance/$6 Coal royalties/$6 Total Decrease $109 Million 81% Gains and losses from the sale of property/$97 Year This area intentionally left blank; 2014 vs. 2013 Amount of change year-to-date analysis will appear here next quarter. Other items net/$18 Gains and losses from the sale of property/$96 of property/$96 Net Increase $104 Million 81% Other items net/$18 Corporate-owned life insurance/$12 Coal royalties/$22 Quarterly Financial Review / 13

Productivity Measures 2012 2013 2014 Operating Revenues per Employee ($ in thousands) $91.1 $94.2 $91.0 $93.8 $95.4 $98.6 $88.3 $93.3 $87.9.0.0.0 Units per Employee 56.5 59.0 58.5 59.3 61.5 62.7 63.7 58.7 61.2 0.0 0.0 0.0 Revenue Ton Miles per Employee (in thousands) 1,485 1,548 1,512 1,534 1,584 1,628 1,633 1,674 1,636 0 0 0 Revenue Ton Miles per Mile of Road Operated 2,258 (in thousands) 2,344 2,290 2,330 2,381 2,428 2,420 2,452 2,370 - - - 14 / Quarterly Financial Review

Productivity Measures 2012 2013 2014 Operating Expenses per Employee ($ in thousands) $66.7 $68.0 $70.2 $63.6 $64.3 $64.5 $65.8 $66.7 $68.4.0.0.0 Operating Expenses per Unit (dollars) $1,181 $1,078 $1,099 $1,099 $1,148 $1,070 $1,063 $1,074 $1,147 Gross Ton Miles per Train Hour (in thousands) 90.9 91.5 90.9 94.9 95.8 96.6 99.1 101.1 96.5 0.0 0.0 0.0 Revenue Ton Miles per Train Hour (in thousands) 47.8 48.1 47.8 49.9 50.6 50.7 52.2 52.9 51.0 - - - Quarterly Financial Review / 15

Financial, Traffic and Operating Statistics Consolidated Financial Data 2012 ($ in millions except as noted) No corresponding charts for this data. First Second Third Fourth Year Page Item Quarter Quarter Quarter Quarter 6 Railway operating revenues: 8 Coal $ 766 $ 755 $ 701 $ 657 $ 2,879 8 General merchandise 1,496 1,556 1,425 1,443 5,920 8 Intermodal 527 563 567 584 2,241 6 Total railway operating revenues 2,789 2,874 2,693 2,684 11,040 6 Railway operating expenses: Compensation and benefits 786 724 724 726 2,960 Purchased services 318 320 333 350 1,321 Equipment rents 73 72 70 68 283 Fuel 413 390 379 395 1,577 Depreciation 224 229 230 233 916 Materials 112 95 109 92 408 Casualties and other claims 38 30 33 29 130 Other 80 80 84 77 321 6 Total railway operating expenses 2,044 1,940 1,962 1,970 7,916 6 Income from railway operations 745 934 731 714 3,124 Other income (expense) (note 1) (91) (91) (91) (93) (366) Income before income taxes 654 843 640 621 2,758 Income taxes current 156 269 97 121 643 Income taxes deferred 88 50 141 87 366 6 Total income taxes 244 319 238 208 1,009 7 Net income $ 410 $ 524 $ 402 $ 413 $ 1,749 7 Earnings per share diluted (dollars) (note 1) $ 1.23 $ 1.60 $ 1.24 $ 1.30 $ 5.37 7 Railway operating ratio 73.3 67.5 72.9 73.4 71.7 7 Property additions: Equipment $ 187 $ 176 $ 148 $ 265 $ 776 Road 274 331 406 454 1,465 7 Total property additions $ 461 $ 507 $ 554 $ 719 $ 2,241 Cash, cash equivalents and short-term investments $ 831 $ 371 $ 708 $ 668 $ 668 Total debt, excluding notes payable to Conrail $ 8,017 $ 7,999 $ 8,480 $ 8,682 $ 8,682 Total debt-to-total capitalization (percent) 45.0 45.0 46.5 47.1 47.1 Weighted average shares outstanding diluted (in millions) (note 2) 332.9 327.5 321.8 318.6 325.2 2013 2014 First Second Third Fourth Year First Second Third Fourth Year- Quarter Quarter Quarter Quarter Quarter Quarter Quarter Quarter to-date $ 635 $ 626 $ 641 $ 641 $ 2,543 $ 541 $ - $ - $ - $ 541 1,530 1,588 1,578 1,622 6,318 1,552 1,552 573 588 605 618 2,384 596 596 2,738 2,802 2,824 2,881 11,245 2,689 2,689 780 726 735 761 3,002 740 740 321 343 349 340 1,353 324 - - - 324 72 67 71 66 276 68 - - - 68 429 391 390 403 1,613 432 - - - 432 227 226 230 233 916 237 - - - 237 101 116 100 105 422 108 - - - 108 35 20 23 12 90 30 - - - 30 82 77 77 80 316 83 - - - 83 2,047 1,966 1,975 2,000 7,988 2,022 2,022 691 836 849 881 3,257 667 - - - 667 6 (99) (101) (98) (292) (113) - - - (113) 697 737 748 783 2,965 554 554 173 203 194 223 793 194 194 74 69 72 47 262 (8) (8) 247 272 266 270 1,055 186 186 $ 450 $ 465 $ 482 $ 513 $ 1,910 $ 368 $ - $ - $ - $ 368 $ 1.41 $ 1.46 $ 1.53 $ 1.64 $ 6.04 $ 1.17 $ - $ - $ - $ 1.17 74.8 70.2 69.9 69.4 71.0 75.2 #DIV/0! #DIV/0! #DIV/0! 75.2 $ 88 $ 140 $ 200 $ 122 $ 550 $ 110 $ - $ - $ - $ 110 291 365 386 379 1,421 271 271 $ 379 $ 505 $ 586 $ 501 $ 1,971 $ 381 $ - $ - $ - $ 381 $ 687 $ 587 $ 1,004 $ 1,561 $ 1,561 $ 1,532 $ - $ - $ - $ 1,532 $ 8,485 $ 8,477 $ 8,946 $ 9,448 $ 9,448 $ 9,354 $ - $ - $ - $ 9,354 45.6 45.4 46.5 45.6 45.6 44.4 44.4 318.1 317.8 313.9 312.3 315.5 312.6 312.6 Note 1 Note 2 In first quarter 2013, we recognized a $97 million gain on a land sale, which increased net income by $60 million, or.19 per share. In each of the first quarters of 2014 and 2013, we repurchased 0.5 million shares of common stock, totaling $50 million and $33 million, respectively, and 5.7 million shares totaling $400 million for the same period of 2012. We have remaining authorization from our Board of Directors to repurchase up to 37.7 million shares through December 31, 2017. The timing and volume of purchases is guided by our assessment of market conditions and other pertinent factors. Any near-term share repurchases are expected to be made with internally generated cash, cash on hand, or proceeds from borrowings. Since the beginning of 2006, we have repurchased and retired 137.3 million shares at a total cost of $8.2 billion. 16 / Quarterly Financial Review Quarterly Financial Review / 17

Financial, Traffic and Operating Statistics Traffic and Operating Statistics 2012 No corresponding charts for this data. First Second Third Fourth Year Page Item Quarter Quarter Quarter Quarter 8 Railway units (in thousands): 8 Coal 359.0 354.8 348.2 352.1 1,414.1 8 General merchandise 586.8 604.1 569.7 574.2 2,334.8 8 Intermodal 785.0 840.4 867.1 865.8 3,358.3 8 Total railway units 1,730.8 1,799.3 1,785.0 1,792.1 7,107.2 Revenue ton miles (RTMs) (in billions): Coal 11.8 12.2 12.0 12.2 48.2 General merchandise 25.2 25.8 24.7 25.1 100.8 Intermodal 8.5 9.2 9.4 9.5 36.6 Total 45.5 47.2 46.1 46.8 185.6 Revenue (dollars) per thousand RTMs: Coal $ 64.77 $ 62.08 $ 58.45 $ 53.61 $ 59.69 General merchandise $ 59.42 $ 60.23 $ 57.67 $ 57.57 $ 58.74 Intermodal $ 62.23 $ 61.09 $ 60.21 $ 61.36 $ 61.20 Total $ 61.34 $ 60.88 $ 58.39 $ 57.30 $ 59.47 2013 2014 First Second Third Fourth Year First Second Third Fourth Year- Quarter Quarter Quarter Quarter Quarter Quarter Quarter Quarter to-date 343.2 341.4 339.9 322.2 1,346.7 299.7 299.7 584.0 615.8 604.3 617.8 2,421.9 577.8 577.8 856.4 881.0 912.9 922.0 3,572.3 885.1 885.1 1,783.6 1,838.2 1,857.1 1,862.0 7,340.9 1,762.6 1,762.6 12.0 11.8 12.0 11.7 47.5 10.7 10.7 26.4 27.3 26.6 27.4 107.7 27.0 27.0 9.3 9.5 9.7 9.9 38.4 9.4 9.4 47.7 48.6 48.3 49.0 193.6 47.1 47.1 $ 53.15 $ 52.67 $ 53.32 $ 55.12 $ 53.55 $ 50.63 #DIV/0! #DIV/0! #DIV/0! $ 50.63 $ 57.86 $ 58.27 $ 59.41 $ 59.07 $ 58.65 $ 57.40 #DIV/0! #DIV/0! #DIV/0! $ 57.40 $ 61.77 $ 62.02 $ 62.07 $ 62.76 $ 62.16 $ 63.36 #DIV/0! #DIV/0! #DIV/0! $ 63.36 $ 57.44 $ 57.63 $ 58.43 $ 58.87 $ 58.10 $ 57.05 #DIV/0! #DIV/0! #DIV/0! $ 57.05 Gross ton miles (GTMs) (in billions) 86.5 89.8 87.8 89.0 353.1 Revenue ton miles (RTMs) (in billions) 45.5 47.2 46.1 46.8 185.6 Railroad employees (average) 30,630 30,503 30,493 30,543 30,543 Total operating expenses (dollars) per thousand GTMs $ 23.62 $ 21.60 $ 22.37 $ 22.13 $ 22.42 Compensation and benefits (dollars) per thousand GTMs $ 9.08 $ 8.06 $ 8.25 $ 8.16 $ 8.38 Total operating expenses (dollars) per thousand RTMs $ 44.95 $ 41.09 $ 42.54 $ 42.06 $ 42.64 Compensation and benefits (dollars) per thousand RTMs $ 17.29 $ 15.34 $ 15.70 $ 15.50 $ 15.94 14 Total operating revenues ($ in thousands) per employee $ 91.1 $ 94.2 $ 88.3 $ 87.9 $ 361.5 15 Total operating expenses ($ in thousands) per employee $ 66.7 $ 63.6 $ 64.3 $ 64.5 $ 259.2 GTMs (thousands) per employee 2,826 2,944 2,877 2,914 11,560 14 RTMs (thousands) per employee 1,485 1,548 1,512 1,534 6,078 14 Units per employee 56.5 59.0 58.5 58.7 232.7 14 RTMs (thousands) per mile of road operated 2,258 2,344 2,290 2,330 9,221 15 Total operating expenses (dollars) per unit $ 1,181 $ 1,078 $ 1,099 $ 1,099 $ 1,114 Compensation and benefits (dollars) per unit $ 454 $ 402 $ 406 $ 405 $ 416 RTMs (in thousands) per unit 26.3 26.2 25.8 26.1 26.1 Locomotive diesel fuel consumed (in thousands of gallons) 119,779 114,428 111,804 113,297 459,308 Average price (dollars) per gallon of locomotive diesel fuel $ 3.160 $ 3.149 $ 3.131 $ 3.237 $ 3.169 RTMs per gallon of fuel consumed 380 413 412 413 404 15 GTMs (in thousands) per train hour 90.9 91.5 90.9 94.9 92.0 15 RTMs (in thousands) per train hour 47.8 48.1 47.8 49.9 48.4 Percent of loaded-to-total car miles 59.0 58.8 58.6 59.0 58.8 Total new crossties installed (in thousands) 724 700 693 517 2,634 Total track miles of rail laid (miles) 104 119 165 121 509 90.3 92.6 91.7 93.5 368.1 89.2 - - - 89.2 47.7 48.6 48.3 49.0 193.6 47.1 - - - 47.1 30,095 29,870 29,597 29,227 29,698 28,811 - - - 28,811 $ 22.68 $ 21.23 $ 21.53 $ 21.41 $ 21.70 $ 22.66 #DIV/0! #DIV/0! #DIV/0! $ 22.66 $ 8.64 $ 7.84 $ 8.01 $ 8.14 $ 8.16 $ 8.29 #DIV/0! #DIV/0! #DIV/0! $ 8.29 $ 42.94 $ 40.43 $ 40.87 $ 40.87 $ 41.27 $ 42.90 #DIV/0! #DIV/0! #DIV/0! $ 42.90 $ 16.36 $ 14.93 $ 15.21 $ 15.55 $ 15.51 $ 15.70 #DIV/0! #DIV/0! #DIV/0! $ 15.70 $ 91.0 $ 93.8 $ 95.4 $ 98.6 $ 378.6 $ 93.3 #DIV/0! #DIV/0! #DIV/0! $ 93.3 $ 68.0 $ 65.8 $ 66.7 $ 68.4 $ 269.0 $ 70.2 #DIV/0! #DIV/0! #DIV/0! $ 70.2 2,999 3,101 3,100 3,197 12,393 3,097 #DIV/0! #DIV/0! #DIV/0! 3,097 1,584 1,628 1,633 1,674 6,517 1,636 #DIV/0! #DIV/0! #DIV/0! 1,636 59.3 61.5 62.7 63.7 247.2 61.2 #DIV/0! #DIV/0! #DIV/0! 61.2 2,381 2,428 2,420 2,452 9,680 2,370 #DIV/0! #DIV/0! #DIV/0! 2,370 $ 1,148 $ 1,070 $ 1,063 $ 1,074 $ 1,088 $ 1,147 #DIV/0! #DIV/0! #DIV/0! $ 1,147 $ 437 $ 395 $ 396 $ 409 $ 409 $ 420 #DIV/0! #DIV/0! #DIV/0! $ 420 26.7 26.5 26.0 26.3 26.4 26.7 #DIV/0! #DIV/0! #DIV/0! 26.7 122,673 117,383 114,107 122,141 476,304 126,082 - - - 126,082 $ 3.191 $ 3.027 $ 3.133 $ 3.020 $ 3.093 $ 3.105 $ - $ - $ - $ 3.105 389 414 424 401 406 374 #DIV/0! #DIV/0! #DIV/0! 374 95.8 96.6 99.1 101.1 98.1 96.5 - - - 96.5 50.6 50.7 52.2 52.9 51.6 51.0 - - - 51.0 58.7 58.4 58.7 58.8 58.7 59.1 - - - 59.1 610 763 741 355 2,469 676 - - - 676 112 181 166 90 549 135 - - - 135 18 / Quarterly Financial Review Quarterly Financial Review / 19

First Quarter 2014 Quarterly Financial Review 2014 Norfolk Southern Corporation - All Rights Reserved 19.0414.7119.200