Q2/1H FYE19 Results Update

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Listing Board Bursa Malaysia Securities Berhad, Main Market Stock Name/ Code AEONCR/ 5139 /1H Results Update 7 Nov 2018

Forward-Looking Statements This document has been prepared by AEON Credit Service (M) Berhad ( AEON Credit or the Company ) solely for the use at the presentation to analyst and fund managers. The information contained in this document has not been independently verified. No representation or warranty, whether expressed or implied, is made as to, and no reliance should be placed on, the fairness, accuracy, completeness or correctness of such information or opinions contained herein. None of the Company nor any of its respective affiliates, advisers or representatives shall have any liability whatsoever (in negligence or otherwise) for any loss arising from the use of this document or its contents or otherwise arising in connection with this document. This document contains forward-looking statements that reflect the Company s beliefs and expectations about the future. These forward-looking statements are based on a number of assumptions about the Company s operations and factors beyond the Company s control. Our actual results of operations, financial condition or business prospects may differ materially from those expressed or implied in these forward-looking statements for a variety of reasons. This document does not constitute an offer or invitation to purchase or subscribe for any shares of the Company for sale in Malaysia or anywhere else. No part of this document shall form the basis of or be relied upon in connection with any contract or commitment whatsoever. No part of this document may be reproduced, redistributed or passed on, directly or indirectly, to any other person (whether within or outside your organization/firm) or published, in whole or in part, for any purpose. No part of this document may be distributed, reproduced or transmitted without prior consent of the Company. 2

Company & Market Snapshot A Distinctive Non-Bank Based Financial Service Provider Offering Easy Payment Schemes, Personal Finance Schemes, Credit Card Issuance, Insurance & Other Services RM15.70 Share Price (as at 3 Oct 2018) RM16.46/ 12.10 52W High/ Low RM3.925bil Market Capitalisation 250.01mil Share Capital 5 Regional Offices 66 Branches & Service Centres 12,000 Merchant Outlets Nationwide 4.6 mil Card Members 2018 Economic Indicators 4.9% GDP 3.25% OPR 108.8 pt CSI (38) RM 4.00-4.10 USD/ MYR 3

Key Highlights: 1H Steady asset & profit growth momentum Total Transaction & Financing Volume RM 2.4 bil +15.4% YoY Revenue RM 657.8 mil +7.2% YoY PAT RM 179.9 mil +22.2% YoY Gross Financing Receivables RM 7.9 bil +11.5% YoY ROE 23.3% -4.7% YoY NPL 2.07% +0.4% YoY Delivered another quarter of steady growth. Going forward, we will build on the good momentum and continue to create value by focusing on quality growth, digitalisation and efficiency. 4

Income Statement 13.0% YoY PAT growth for, supported by increased transaction & financing volume Total Transaction & Financing Volume +26.8% YoY +19.1% QoQ Revenue +6.7% YoY +1.8% QoQ PBT +11.9%YoY -18.9%QoQ PAT +13.0% YoY -18.2% QoQ (RM mil) (RM mil) (RM mil) (RM mil) 1,029 1,095 1,304 311 326 332 96 132 107 71 99 81 5

Balance Sheet Healthy balance sheet, supported by growth in financing receivables Total Financing Receivables +12.4% YoY +5.4% QoQ ROA +0.6% YoY -0.6% QoQ ROE -4.7% YoY -2.8% QoQ (RM mil) (RM mil) (RM mil) 6,990 7,450 7,795 4.0 5.2 4.6 28.0 26.1 23.3 6

Segmental Breakdown Summary: Total Transaction & Financing Volume (%) Total Financing Receivables (%) 0.5 ±0%YoY 0.8 ±0%YoY 24.5 +1.4%YoY 14.3-0.4%YoY 29.0 +0.2%YoY 30.1 +0.2%YoY 8.5 +0.1%YoY 26.8 +0.7%YoY 6.1-3.7% YoY 25.5 +2.7%YoY 28.8 +0.2%YoY 5.0-1.2%YoY Credit card Objective financing Auto financing Personal financing Motorcycle financing SME business Credit card Objective financing Auto financing Personal financing Motorcycle financing SME business 7

Segmental Breakdown : Total Transaction & Financing Volume Total grew 27% QoQ, supported by Credit Card, Personal & Motorcycle Financing Credit Card (CC) +27.6% YoY +12.8% QoQ Personal Financing (PF) +41.7% YoY +55.6% QoQ Objective Financing (OF) -21.0% YoY -2.5% QoQ 297 (RM mil) (RM mil) (RM mil) 379 333 345 336 316 100 235 83 204 214 73 183 81 79 Introducing new products & schemes for new customers segment to drive sales 8

Segmental Breakdown: Total Transaction & Financing Volume (Cont d) Motorcycle & Auto Financing boosted by zero-rated GST in Jun-Aug 2018 Motorcycle Financing (MF) +34.5% YoY +11.5% QoQ Auto Financing (AF) +23.8% YoY +10.0% QoQ SME Financing (SME) No change YoY -12.5% QoQ (RM mil) (RM mil) (RM mil) 320 187 287 170 10 151 148 149 238 235 220 7 8 7 3 Emphasize in accumulating quality receivables for MF and AF segments 9

Total up 11.5% YoY, Personal, Motorcycle & Auto Financing are key contributors Credit Card (CC) +11.2% YoY +4.2% QoQ Segmental Breakdown: Total Financing Receivables Personal Financing (PF) +14.7% YoY +6.9% QoQ Objective Financing (OF) -10.5% YoY -2.8% QoQ (RM mil) (RM mil) (RM mil) 589 611 640 636 663 1,827 1,883 1,916 1,960 2,095 431 414 400 398 386 10

Segmental Breakdown: Total Financing Receivables (Cont d) Strengthened receivables via M40 market expansion & improving quality in Motorcycle & Auto Financing Motorcycle Financing (MF) +12.5% YoY +5.2% QoQ Auto Financing (AF) +12.2% YoY +3.6% QoQ SME Financing (SME) +6.4% YoY +0.4% QoQ (RM mil) (RM mil) (RM mil) 1,994 2,029 2,051 2,132 2,243 2,090 2,142 2,193 2,262 2,345 59 63 61 62 63 11

100.00 90.00 80.00 70.00 60.00 Receivables Collection Continual improvement in collection ratio Improve new receivables quality and collection operation Receivables Collection Trend 97.29 97.38 97.86 97.85 81.07 80.98 83.20 83.39 68.52 70.34 71.64 71.66 Current Collection Ratio - Not Past Due (%) D1 Collection Ratio - Past Due 1 month (%) D2 Collection Ratio - Past Due 2-3 months (%) 12

90 80 70 60 50 40 30 20 10 0 Net Credit Cost 4 3 2 1 0-1 -2 Annualised Net Credit Cost Ratio reflects quality receivables Net Credit Cost (NCC) Trend 3.32 3.73 3.56 3.31 3.28 3.43 3.43 3.27 1.7 2.2 47 61 51 42 55 62 61 50 32 52 NCC (RM mil) NCC (%) (RM mil) Total Impairment Loss 71 82 75 77 83 85 87 82 *57 95 (-) Bad Debt Recovered 24 21 24 35 28 23 26 32 25 43 NCC 47 61 51 42 55 62 61 50 32 52 * Decrease in Impairment Loss in due to MFRS 9 adoption with effect from 1 March 2019 13

12,000 10,000 8,000 6,000 4,000 2,000 0 4 3 2 1 0-1 -2-3 Non-performing Loans Well-managed NPL, showing improving trend Non-performing Loans (NPL) Trend 2.74 2.43 2.33 2.28 2.43 2.48 2.48 2.33 2.26 2.07 7,795 Receivables (RM mil) NPL Ratio (%) 14

Dividend Consistent dividend commitment 1H 1H Interim Single Tier Dividend 21.13 sen/ share 22.25 sen/ share Dividend Payout RM52.245mil RM55.566mil Dividend Payout Ratio 35.5% 32.0% 15

Key Activities Update 16

Key Action: Products Targeting M40 Launched AEON Platinum credit card with attractive privileges, Introducing new Personal Financing Scheme with risk based pricing in order to penetrate into middle income customer segment Platinum Credit Card Visa & Master Personal Financing with Risk Based Pricing Expand into M40 customer group by introducing new products/ schemes 17

Key Action: Expand Business Settlement Launched the pilot test for E-Wallet & E-Money card in August 2018 AEON Member Plus Card AEON Wallet (E-Wallet) Point / customer database integration Introduce common platform Expand members & provide new settlement experience within AEON group 18

Key Action: Expand Business Settlement Introducing a common platform within AEON group & subsequently expand the settlement business networks to external parties Telecommunications Airline Petrol AEON Co(M) E-Commerce ACS Mobil e AEON BiG Transportation Food & Beverage Finance Public Transportation Expand settlement business network through group retail stores & customer base 19

Key Action: MFRS 9 Company is adopting MFRS 9 in MFRS 139 (previously used model) : Incurred Loss Model Outstanding (RM) Default Rate (%) MFRS 9 : Expected Credit Loss Model EAD (%) Exposure Outstanding (RM) at Default Key Action for Credit management New Receivables Continually accumulate quality receivables by increase the transaction to be made by the middle income customers EAD Improve new receivables collection ratio EAD/PD PD (%) Probability of Default PD Improve delinquency collection to maintain at the current status Review product scheme (tenure and pricing) based on customer s risk profile LGD (%) Loss Given Default LGD Improve NPL collection operation, Written off account disposal to optimize profit and impairment loss effect 20

Key Action: MFRS 9 Main focus in is on new receivables quality improvement New sales collection improved compared with last year 99.00% New Sales Collection Ratio Credit Card Hire Purchase Personal Financing 98.50% 99.80% 98.00% 98.00% 99.60% 97.00% 96.00% 97.50% 97.00% 99.40% 99.20% 99.00% 95.00% 96.50% 98.80% 94.00% 96.00% 98.60% 2018 2019 2018 2019 2018 2019 Improve new receivable collection by expansion of M40 customer portfolio 21

Taxation: Appeal Status Update No Item Remark Status i. Filed a Notice of Appeal (Form Q) on 4 Jan 2018 The Company had filed a notice of appeal to dispute the additional assessments The appeal is pending the fixing of hearing date by Special Commissioners of Income Tax. ii. Judicial Review Leave application Kuala Lumpur High Court dismissed the application on 5 March 2018 The Company filed the Notice of Appeal on 5 March 2018 at Court of Appeal Hearing date which fixed on 20 July 2018 has been postponed and rescheduled to 26 Oct 2018. iii. Judicial Review Stay application Kuala Lumpur High Court dismissed the application on 8 May 2018 The Company filed a Notice of Motion on 8 May 2018 at Court of Appeal Hearing date fix on 28 Nov 2018. 22

Appendices 23

Performance Highlights (RM 000) QoQ (%) YoY (%) 1H 1H YoY (%) Total Transaction & Financing Volume - Credit Card - Easy Payment Financing - Personal Financing 1,028,446 296,892 496,573 234,981 1,094,821 336,003 544,572 214,228 1,304,065 378,597 592,628 332,804 19.1 12.7 8.8 55.4 26.8 27.5 19.3 41.6 2,079,309 585,676 1,018,460 475,173 2,398,832 714,599 1,137,201 547,032 15.4 22.0 11.7 15.1 Total Income 338,413 354,971 380,414 7.2 12.5 672,065 735,385 7.2 Total Expenses (242,620) (223,208) (273,181) (5.0) (12.5) (474,403) (496,389) 4.44 Profit Before Tax 95,793 131,763 107,233 (18.6) 11.9 197,662 238,996 20.9 Corporate Tax (24,408) (32,528) (26,593) (18.2) 9.0 (50,465) (59,121) 17.2 Net Profit 71,385 99,235 80,640 (18.7) 13.0 147,197 179,875 22.2 24

Financial Summary (RM 000) QoQ (%) YoY (%) Credit Card (CC) - Card Purchase - Cash Advance 589,298 522,636 66,662 635,675 569,929 65,746 *Increase in impairment loss in due to MFRS 9 adoption with effect from 1 March 2019 662,514 596,744 65,770 Personal Financing (PF) 1,827,101 1,959,945 2,095,048 6.9 14.7 Objective Financing (OF) 431,598 397,621 386,405 (2.8) (10.5) Motorcycle Financing (MF) 1,993,647 2,131,825 2,243,394 5.2 12.5 - MOPED 1,094,389 1,262,158 1,365,391 8.2 24.8 - Superbike 899,258 869,669 878,003 1.0 (2.4) Auto Financing (AF) 2,089,689 2,262,284 2,344,598 3.6 12.2 SME Financing (SME) 59,078 62,585 62,858 0.4 6.4 Total Financing Receivables 6,990,411 7,449,937 7,794,817 4.6 11.5 Impairment Loss (168,441) *(588,317) (601,444) 2.2 257.1 Other Assets 746,629 675,044 779,464 - - Total Assets 7,568,599 7,536,662 7,972,837 5.8 9.3 Total Liabilities 6,245,730 5,902,373 6,304,037 6.8 6.8 Shareholders Fund 1,322,869 1,634,289 1,668,800 2.1 2.6 4.2 4.7 0.0 12.4 14.2 (1.3) 25

Operating Income (RM 000) QoQ (%) YoY (%) 1H 1H Credit Card 28,782 28,428 28,629 0.7 (0.5) 56,371 57,057 1.2 Personal Financing 84,522 91,964 97,664 6.2 15.5 164,529 189,628 15.3 Objective Financing 30,724 27,471 25,968 (5.5) (15.5) 60,972 53,440-12.4 Motorcycle Financing 96,553 102,129 103,378 1.2 7.1 191,769 205,506 7.2 Auto Financing 69,173 74,321 74,944 0.8 8.3 136,801 149,265 9.1 SME Business 1,568 1,405 1,509 7.4 (3.8) 3,162 2,914-7.8 Total Revenue 311,322 325,718 332,092 2.0 6.7 613,604 657,810 7.2 Other Operating Income 27,091 29,253 48,322 65.2 79.7 58,461 77,575 32.7 Total Operating Income 338,413 354,971 380,414 7.2 12.5 672,065 735,385 9.4 YoY (%) 26

Expenses (RM mil) - Impairment loss on receivables QoQ (%) YoY (%) 1H 1H 84.5 57.1 95.2 66.8 12.7 167.1 152.3 (9.2) YoY (%) - Personnel expenses 52.8 48.6 58.5 20.4 111 96.8 107.1 10.6 - Other operating expenses 46.7 59.0 58.3 (1.3) 25.0 96.0 117.3 22.2 Operating Expenses 184.0 164.7 212.0 28.7 15.2 359.9 376.7 4.4 - Funding Costs 57.8 58.5 61.2 0.5 0.6 113.7 119.7 5.3 - Other expenses 0.8 0.03 0.01 (37) (98.8) 0.8 0.047 (95.6) Total Expenses 242.6 223.2 273.2 22.4 12.6 474.4 496.4 4.5 27

Financial Indicators (RM mil) FYE16 1H PBT 302 351 398 132 107 239 PAT 228 265 300 99 81 180 No. of shares (mil) 144 248 *249 (255) *249 (255) *249 (255) *249 (255) Basic/(Diluted) EPS* (RM) 1.49 1.01 1.15/(1.12) 1.54/(1.51) 1.39/(1.36) 1.39/(1.36) NTA per share (RM) 5.45 6.63 6.37 5.45 5.58 5.58 ROE* (%) 29.3 28.9 22.6 26.1 23.3 23.3 ROA* (%) 4.1 4.0 4.0 5.2 4.6 4.6 Capital ratio against receivables *(%) 20.2 19.5 25.1 22.5 22.0 22.0 Debt-to-Equity Ratio (x) 4.56 4.7 3.0 3.4 3.6 3.6 Share Price (RM) 11.92 15.70 13.46 14.80 15.10 15.1 PER (x) 8.0 9.0 9.4 9.6 11.9 10.86 Market Capitalisation 1716 2,261 3,344 3,689 3,760 3,771 * Annualised where applicable; EPS restated to reflect the bonus issue completed on 19/7/2017 and the latest conversion of 3-year 3.5% ICULs to ordinary shares * (Total Equity/Receivable) :Total equity excluded ICULS equity, hedging reserve & fair value reserve 28

29 Head Office Investor Relations Contact Level 18, UOA Corporate Tower, Mr Lee Kit Seong Avenue 10, The Vertical, Chief Financial Officer Bangsar South City, leeks@aeoncredit.com.my No. 8, Jalan Kerinchi, 03-2772 9000 59200 Kuala Lumpur. Mr Yuya Narita Website : www.aeoncredit.com.my Head of Investor Relations Email: ir_info@aeoncredit.com.my narita@aeoncredit.com.my Tel : 03-2772 9000 03-2721 8139 Ms Esther Leong Investor Relations Manager clleong@aeoncredit.com.my 03-2721 8035 THANK YOU