Custody account pre-contractual information 1. Information with regard to BNP Paribas Fortis SA/NV The custody account is a product of BNP Paribas Fortis SA/NV, Montagne du Parc/Warandeberg 3, B - 1000 Brussels, RPM/RPR Brussels, VAT 0403.199.702, acting as the service provider (also referred to hereinafter as the Bank ). BNP Paribas Fortis SA/NV is subject to the prudential supervision of the National Bank of Belgium, Boulevard de Berlaimont 14, 1000 Brussels and the supervision on investor and consumer protection of the Financial Services and Markets Authority (FSMA), rue du Congrès 12-14, 1000 Brussels and authorised as insurance agent under FSMA number 25789 A. 2. Buy and sell securities easily 2.1 Buying Giving stock market orders or subscribing to securities may involve quite complicated procedures. With Easy Banking Web and the custody account these are restricted to a minimum. The result of your transactions will also immediately be projected on your custody account. The benefits are obvious: a minimum of administration; no incorrect, late or incomplete orders. 2.2 Selling Selling securities from a custody account is just as easy. Your orders are executed immediately, i.e. without losing any time. 3. Your custody account releases you of all administration Every item on your custody account is followed closely. We deposit the interest or the dividend on your current account in Euros on the day when they are paid. BNP Paribas Fortis SA/NV collects the securities which have reached maturity or are drawn at the right moment. The capital is deposited to your current account in the currency of your security. We will notify you in time of all transactions on your securities: early repayments, repurchase by the issuer, bonus allocations, capital increases, stock splits, and so on. We will notify you a few weeks in advance that your securities are going to reach maturity. This will give you the time to think about your further plans and, for instance, decide whether to collect, reinvest or reallocate the funds etc. 4. Your custody account always gives you a full overview Easy Banking Web constantly gives you a reliable overview of your custody account. Easy Banking Web will give you an evaluation of your custody account on the basis of the most recent quotation. Moreover, you will receive a yearly statement of account, with detailed data about every post (quantity, price, etc.). Furthermore the statement will break down your portfolio according to types of securities (shares, bonds, funds, etc.) and per currency (EUR, USD, etc.). BNP Paribas Fortis SA/NV, Montagne du Parc 3, B-1000 Brussels RPM/RPR Brussels VAT BE 0403.199.702 Tel.: 02 261 11 11 F02868E 18/11/2016 1/5
5. Full services for limited management fee The custody fee and arrangement fee are debited from your current account around mid-january. Please find the details of these fees below. Let us point out to you that you do not pay a custody fee for the securities of the BNP Paribas Fortis group, or for the following securities: securities issued by Bpost Bank; shares and bonds issued by BNP Paribas funds of BNP Paribas Parvest, Parworld, BNP Paribas Investment Partners rights and strips of shares; Solvay shares and Ageas shares; Non-quoted shares whose issuing company designated BNP Paribas Fortis as head of the pyramid (issuing account). 6. Custody account tariff 6.1. Custody fee and arrangement fee On all below mentioned fees VAT is included. Arrangement fee: EUR 2.12 per quarter and per custody account. No arrangement fee for custody accounts containing only securities which are held for free. The custody fee is calculated every quarter on the basis of the quotations on the last stock exchange day of the quarter. The custody fee and the arrangement fee are debited once a year, in January of the next year. Custody fee Free custody securities (1) Bonds Shares and other securities (2) Percentage (on an annual basis) 0% 0.15125% 0.242% Minimum per post - EUR 1.21 per quarter EUR 1.21 per quarter 50% discount on the custody fee per post for the part exceeding - EUR 72.60 per quarter (1) The free custody securities are: securities issued by Bpost Bank; shares and bonds issued by BNP Paribas funds of BNP Paribas Parvest, Parworld, BNP Paribas Investment Partners rights and strips of shares; Solvay shares and Ageas shares; Non-quoted shares whose issuing company designated BNP Paribas Fortis as head of the pyramid (issuing account). (2) "Other securities" include gold bars, real estate certificates, warrants, privaks and funds not issued by the BNP Paribas Fortis group. Exceptions: The custody fee on lottery loans amounts to 0.4235% on an annual basis, with a minimum of EUR 1.21 per quarter. Registered certificates and linear bonds held by customers who are exempted in the liquidation system of the Nationale Bank: 0.0605% with a maximum of EUR 15.13 per quarter. 6.2 Withdrawals The withdrawal is only possible for the following securities: nominative certificates and precious metals. Charges: EUR 30.25 (VATincluded). F02868E 18/11/2016 2/5
6.3 Transfers from a custody account Costs by post: Transfer to another custody account held with BNP Paribas Fortis SA/NV Belgium: free of charge. Transfer to a custody account held with BGL BNP Paribas SA: free of charge. Other transfers: EUR 75 (VAT included). The custody account is subject to the General Terms and Conditions applicable to the investment services of BNP Paribas Fortis SA/NV. The bank may change the above features, terms and conditions of the custody account at any time. The relevant information shall be amended accordingly. 7. Right of withdrawal Right of cancellation Right of withdrawal You are entitled to withdraw from your custody account, which was opened remotely or ouside sales points of the bank, without incurring any penalty and without giving any reason for doing so. You can exercise this right within a period of 14 calendar days by sending a registered letter to BNP Paribas Fortis SA/NV, Montagne du Parc/Warandeberg 3, B-1000 Brussels. This period of 14 days starts on the day the agreement was concluded or on the day on which you receive the contractual conditions and precontractual informations, if this is after concluding the agreement. In order to exercise the right of withdrawal, the standard form attached to this agreement as an appendix may be used. However, the use of this form is not mandatory. Other declarations unambiguously demonstrating the customer s wish to withdraw are also permitted. In the event of a withdrawal, you will only have to pay the costs of any services that have actually been provided, at the applicable rates. If you do not use your right of withdrawal your current account will be opened for an indefinite period of time. Right of cancellation Pursuant to article 14 of the General Terms and Conditions of BNP Paribas Fortis SA/NV, the customer can terminate the custody account at any time provided notice is sent by registered mail respecting a 30-day term, starting on the date when the notice is sent. If the bank avails itself of this right, a notice period of two months shall apply. In case of non-execution of a commitment or in case of breach of trust, the relation can be terminated with immediate effect without prior default notice, by means of a registered letter. 8. Applicable law and competent courts - Miscellaneous The relationship between you and your bank, both before the custody account is opened and resulting from the opening of the custody account, shall be governed by Belgian law. Any claim CONCERNING the custody account agreement and its execution shall be heard by the court indicated in Article 23 of the General Terms and Conditions of BNP Paribas Fortis SA/NV. Any communication in connection with and/or resulting form the opening of the custody account must be IN the language entered IN the files of the bank at the start of the relationship. F02868E 18/11/2016 3/5
9. Objections Complaints may be sent to the bank via the customer's branch, via the Customer Service department, or by means of the complaint form available in PC banking or on the bank's website. If the customer is not satisfied with the proposed solution, they may submit a written complaint by ordinary mail to the following address: Complaints Management Montagne du Parc 3 B-1000 Brussels Fax: +32 (0)2 228 72 00 If the customer is not satisfied with the solution proposed by Complaints Management, they may as a natural person acting in a private capacity submit the dispute to the Ombudsfin Ombudsman in financial conflicts, by ordinary mail to the address below or by means of the complaint form available on the website: Ombudsfin Ombudsman in financial conflicts North Gate II Boulevard du Roi Albert II, 8, box 2 1000 Brussels Fax: +32 2 545 77 79 E-mail: ombudsman@ombudsfin.be www.ombudsfin.be If the complaint concerns a payment service, it may also be submitted in writing to Direction Générale Contrôle de l Inspection economique, Services Centraux Front Office/ De Algemene Directie Economische Inspectie, Centrale Diensten Front Office, North Gate III, 3rd floor, 16 boulevard du Roi Albert II, 1000 Brussels (http://economie.fgov.be/fr/litiges) As a consumer, a complaint relating to sales or an online service can also be submitted via a form available on the website site http://ec.europa.eu/odr of the European Union. 10. Codes of conduct With regard to relationships between private customers (natural persons approaching the bank with regard to their private interests and not their professional activities) and BNP Paribas Fortis SA/NV, the bank adheres to the following codes of conduct which you are able to consult at the official website of the bank www.bnpparibasfortis.be: - The Febelfin Code of Conduct with regard to relationships with customers: "Goede bankrelatie.be" - Rules for handling complaints. Appendix 1 Standard form for withdrawal F02868E 18/11/2016 4/5
Appendix TEMPLATE WITHDRAWAL FORM (Please complete and return this form if you wish to exercise your right of withdrawal ) - For the attention of BNP Paribas Fortis SA / NV Montagne du Parc / Warandeberg 3 B 1000 Brussels - I/We (*) hereby notify you of my/our (*) withdrawal from the contract concerning the sale of the item (*)/for the serviceprovision (*) below - Ordered on (*)/received on (*) - Name of customer(s) - Address of customer(s) - Date :.. /.. /.... - Signature of customer(s) (*) Delete as appropriate. F02868E 18/11/2016 5/5