Goldman Sachs 18th Annual European Financials Conference

Goldman Sachs 18th Annual European Financials Conference Madrid, 11-12 June 2014 Erste Group Stabilising loan volume, continued cost discipline Gernot Mittendorfer, CFO, Erste Group Thomas Sommerauer, Head of IR, Erste Group Gerald Krames, Investor Relations Manager, Erste Group

Disclaimer Cautionary note regarding forward-looking statements THE INFORMATION CONTAINED IN THIS DOCUMENT HAS NOT BEEN INDEPENDENTLY VERIFIED AND NO REPRESENTATION OR WARRANTY EXPRESSED OR IMPLIED IS MADE AS TO, AND NO RELIANCE SHOULD BE PLACED ON, THE FAIRNESS, ACCURACY, COMPLETENESS OR CORRECTNESS OF THIS INFORMATION OR OPINIONS CONTAINED HEREIN. CERTAIN STATEMENTS CONTAINED IN THIS DOCUMENT MAY BE STATEMENTS OF FUTURE EXPECTATIONS AND OTHER FORWARD-LOOKING STATEMENTS THAT ARE BASED ON MANAGEMENT S CURRENT VIEWS AND ASSUMPTIONS AND INVOLVE KNOWN AND UNKNOWN RIS AND UNCERTAINTIES THAT COULD CAUSE ACTUAL RESULTS, PERFORMANCE OR EVENTS TO DIFFER MATERIALLY FM THOSE EXPRESSED OR IMPLIED IN SUCH STATEMENTS. NONE OF ERSTE GUP OR ANY OF ITS AFFILIATES, ADVISORS OR REPRESENTATIVES SHALL HAVE ANY LIABILITY WHATSOEVER (IN NEGLIGENCE OR OTHERWISE) FOR ANY LOSS HOWSOEVER ARISING FM ANY USE OF THIS DOCUMENT OR ITS CONTENT OR OTHERWISE ARISING IN CONNECTION WITH THIS DOCUMENT. THIS DOCUMENT DOES NOT CONSTITUTE AN OFFER OR INVITATION TO PURCHASE OR SUBSCRIBE FOR ANY SHARES AND NEITHER IT NOR ANY PART OF IT SHALL FORM THE BASIS OF OR BE RELIED UPON IN CONNECTION WITH ANY CONTRACT OR COMMITMENT WHATSOEVER. 2

Presentation topics Footprint & business environment Business performance Assets and liabilities Outlook 3

Geographical footprint Customer banking in Austria and the eastern part of the EU Erste Group footprint Czech Republic Customers: 5.2m Employees : 10,425 Branches : 643 Slovakia Customers: 2.4m Employees : 4,216 Branches: 292 Hungary Customers : 0.9m Employees : 2,799 Branches: 135 Romania Customers : 3.2m Employees : 7,082 Branches: 563 Highlights Leading retail and corporate bank in 7 geographically connected countries Serving about 16m customers Favourable mix of mature & emerging markets with low penetration rates Potential for cross selling and organic growth in CEE Direct presence Austria Croatia Serbia Indirect presence Customers: 3.4m Customers : 1.0m Customers : 0.3m Employees: 15,791 Employees : 2,634 Employees : 964 Branches: 972 Branches: 153 Branches: 68 4

Business environment Ongoing macroeconomic stabilisation 2013 2014 Real GDP growth (in %) Dom. demand contribution* (in %) Net export contribution* (in %) Consumer price inflation (ave, in %) 0.4 1.7 3.5 3.0 2.0 2.3 1.7 0.9 1.1-0.9-1.0 0.0-1.0 1.1-0.7 0.9-0.8 0.8-0.9 2.8 1.7 0.7-1.0-1.3 1.2 0.6-0.3 1.1 1.6 0.9 4.4 0.2 0.4 0.2-0.1 0.5 2.1 1.9 1.4 1.2 1.4 1.3 4.0 2.1 1.7 0.7 2.3 1.2 AT AT Expected acceleration of real GDP growth in 2014 to go hand in hand with mix rebalancing in favour of domestic demand Q1 real GDP data underpins positive outlook for 2014: enjoyed strongest yoy growth in the region at 3.8%, best performance since Q4 06 at 3.5% Full Q1 14 GDP yoy round-up: AT (+0.3%, ), (+2.0%, ), (+2.4%, ); (n/a) AT AT Unemployment rate (eop, in %) Current account balance (% of GDP) Gen gov balance (% of GDP) Public debt (% of GDP) 7.5 7.5 4.9 4.9 14.3 14.5 7.2 7.2 10.2 9.9 17.3 18.0 3.3 2.7-1.5 0.0 4.1 3.4-1.1-1.2 3.0 2.6 1.0 1.3-1.5-1.4-1.7-2.7-2.4-3.0-2.7-2.9-2.8-2.9-5.5-6.5 82 75 46 45 55 57 39 39 78 79 65 68 AT AT AT AT Solid public finances across Erste Group s core markets recognised by Moody s: Romania upgraded to investment grade (BBB-) in May 14 Sustainable current account balances, supported by competitive economies * Contribution to real GDP growth. Domestic demand contribution includes inventory change. 5

Presentation topics Footprint & business environment Business performance Assets and liabilities Outlook 6

Business performance: NII and NIM NII down yoy and qoq on lower volumes, lower margins and K effect Q1 13 Q4 13 Q1 14 Group Retail SME ALM&LCC LC CRE OC 164 165 144 64 48 40 198 207 214 43 47 54 47 43 37 15 19 19 Business line view 555 547 538 1.197 1.169 1.124 2.71% 2.73% 2.62% 4.52% 2.71% 4.35% 4.37% 2.74% 2.54% 0.55% 0.48% 0.42% 1.57% 1.67% 1.72% 2.14% 2.47% 2.62% 1.76% 1.72% 1.57% 1.51% 2.03% 2.10% Group NII down qoq and yoy due to lower volumes, lower margins, persistently low or falling (, ) interest rates & FX effects () Retail: YOY & qoq decline on lower volumes and margins in BCR, shrinking business in EBH and FX impact in SME, LC: QOQ NII impacted by reallocation from SME to LC CRE: Deconsolidation of leasing companies contributed to overall deleveraging impact AT/EBOe AT/OA RS 8 8 8 135 145 145 103 108 99 162 142 136 104 107 108 75 70 70 60 61 63 Geographic view 257 241 233 1.38% 1.47% 1.53% 1.12% 1.29% 1.15% 3.16% 3.17% 3.18% 4.93% 4.61% 4.44% 3.83% 4.06% 4.00% 3.46% 3.68% 3.97% 3.01% 2.99% 3.11% 4.98% 4.82% 4.56% AT: YOY improvement in EBOe due to deposit repricing; SBs up yoy and qoq mainly due to derivatives results : Decline in NII mainly due to FX effects, despite stable margins : qoq and yoy decline driven by significant volume decline, especially in SME business, compounded by margin compression OA: QOQ decline mainly due to lower treasury income and deconsolidation of leasing companies from Immorent 7

Business performance: operating income Decline in NII weighs on operating income Q1 13 Q4 13 Q1 14 Business line view Geographic view Highlights Group Retail SME ALM&LCC LC CRE OC GM GCC IG 0-3 -32-42 -18 228 235 207 30 324 341 336 67 80 79 74 69 46 25 30 24 118 100 110 109 83 54 835 838 824 1,748 1,732 1,691 Group AT/EBOe AT/OA RS Other 240 238 245 324 341 336 190 176 150 398 375 365 222 219 196 137 145 143 105 114 98 79 83 94 12 13 12 42 28 52 1,748 1,732 1,691 Decline in qoq and yoy group operating income driven by NII, partly offset by an improved net trading & FV result GCC: net trading result down on valuation effects and lower imputed NII on capital that is not allocated (free capital); offset by IG SME: qoq decline due to reallocation to LC Retail: decline in NII driven by lower volumes and margins, improvements in fee income in AT,, CRE: qoq and yoy decline mainly in NII due to deconsolidation of leasing companies and lower business volumes Other Austria driven by commercial real estate business (Immorent) and decline in treasury business : positive developments in SME NII could not compensate overall FX effect and lower income from fees and in ALM&LCC : Lower volumes and margins in all major business lines weigh on NII, fee income improved in retail business 8

Business performance: operating expenses Improvements mainly on lower personnel expenses Q1 13 Q4 13 Q1 14 Business line view Geographic view Highlights Group Retail SME ALM&LCC LC CRE OC GM GCC IG -85-118 -91 74 69 68 27 48 31 16 19 19 34 36 24 12 15 12 46 52 45 227 238 231 175 168 190 465 445 434 990 972 963 Group AT/EBOe AT/OA RS Other 153 154 145 227 238 231 89 104 78 185 171 165 94 92 81 59 66 65 46 45 42 34 38 43 9 9 9 93 54 103 990 972 963 Group operating expenses declined due to lower average headcount (yoy) and seasonally higher costs in Q4 13 (qoq) Retail: yoy decline mainly on reduced personnel expenses, (FX effect) and (restructuring) SME: lower personnel expenses and positive effect from reallocation to LC CRE: improvements on deconsolidation of leasing entities and lower depreciation on operating lease and investment properties GCC: significant yoy, qoq increase due to change in cost reimbursement methodology; fully offset in other result; bottom line neutral : improvement in personnel expenses, supported by FX effect OA: seasonally higher costs in Q4 13, plus leasing deconsolidation effect, which increased costs in : decline in personnel expenses, full effect of restructuring measures visible Other: mirrors GCC and IG developments 9

Business performance: operating result and CIR Lower operating income only partly offset by lower costs Q1 13 Q4 13 Q1 14 Business line view Geographic view Group Retail SME ALM&LCC LC CRE OC GM GCC IG -27-51 -2-65 -85-136 154 166 138 96 103 105 51 61 59 40 33 22 14 15 11 72 48 65 54 77 73 758 760 727 370 392 391 56.6% 56.1% 57.0% 55.7% 53.2% 52.6% 32.3% 29.4% 33.1% 70.3% 69.8% 68.8% 23.2% 23.1% 24.7% 46.3% 51.9% 51.4% 46.7% 48.7% 51.6% 38.7% 52.1% 40.5% Group AT/EBOe AT/OA RS Other -51-26 -51 3 3 2 87 84 100 96 103 105 101 72 72 212 204 200 128 127 115 78 79 78 60 68 56 44 45 50 758 760 727 56.6% 56.1% 57.0% 63.9% 64.6% 59.3% 70.3% 69.8% 68.8% 46.6% 59.2% 52.1% 46.6% 45.5% 45.1% 42.5% 42.0% 41.1% 43.0% 45.7% 45.5% 43.5% 39.9% 43.0% 43.7% 45.6% 46.4% 76.1% 73.4% 81.2% 10

Business performance: risk costs (abs/rel) Lower risk costs mainly in SME and commercial real estate Q1 13 Q4 13 Q1 14 Group Retail SME LC CRE OC -4-4 -4 132 118 119 96 121 59 13 109 48 32 71 88 103 111 60 Business line view 372 364 529-1.35% -1.17% -1.36% 1.13% 1.65% 1.14% 1.12% 1.01% 1.02% 1.48% 1.89% 0.98% 0.14% 1.11% 0.49% 1.67% 3.74% 4.14% 3.65% 4.18% 2.37% Decline in group risk costs driven by lower provisioning requirements in CRE, SME and the savings banks (qoq), CRE (yoy) CRE: normalisation following exceptionally high provision in 2013 SME & LC: impacted by reallocation from SME to LC : volatile risk cost distribution in 2013 followed by return to normalised provisioning Geographic view -4-0.06% AT/EBOe 32 0.45% 21 0.30% 104 3.13% AT/OA 137 4.32% 51 1.64% 37 0.77% 27 0.58% 36 0.77% 115 3.93% 108 4.03% 110 4.29% 14 0.79% 18 0.95% 13 0.67% 58 3.80% 46 3.24% 45 3.37% 31 1.90% 44 2.62% 40 2.33% 2 1.35% RS 3 1.89% 3 1.93% EBOe: release of risk costs in Q1 13, overall decline qoq due to lower provisioning requirements at subsidiaries Other Austria driven by improved risk costs in CRE : different developments in retail and SME (both improved) and LC (higher risk costs in work out portfolio) : improvement in retail and SME, higher risk costs in CRE : higher risk costs in CRE yoy to increase coverage 11

Business performance: non-performing loans and NPL ratio Stable NPL volume, stable NPL ratio 31/03/13 31/12/13 31/03/14 Group Retail SME LC CRE OC 694 535 1,303 40 126 143 3,394 3,413 2,657 2,561 2,571 2,557 1,912 2,146 2,128 3,610 3,466 3,410 Business line view 12,232 12,296 12,238 9.4% 9.6% 9.6% 7.6% 7.4% 7.3% 6.9% 6.8% 6.8% 8.4% 7.8% 14.5% 4.5% 6.8% 8.3% 14.1% 14.4% 12.4% 16.9% 21.1% 21.8% Continued stabilisation of group NPL volume and group NPL ratio on supportive trends in, and commercial real estate NPL sales amounted to EUR 86.2m in Q1 14 Retail: EUR 39m Corporate: EUR 47.2m Reallocation of about EUR 800m from SME to LC is key reason for rising NPL ratio in LC and decline in SME; underlying trends stable AT/EBOe AT/OA RS 405 407 405 73 86 99 1,011 1,070 986 1,188 1,638 1,688 1,004 850 849 1,528 1,421 1,354 1,160 1,179 1,212 Geographic view 3,302 3,052 3,047 3.6% 3.8% 3.5% 8.8% 13.4% 14.2% 5.2% 4.6% 4.6% 28.3% 29.2% 30.3% 5.6% 5.4% 5.3% 25.5% 26.4% 26.6% 17.5% 17.4% 17.7% 12.7% 15.3% 17.4% NPL sales mainly in Hungary (EUR 71.6m), leading to NPL decline in same amount; NPL ratio rose due to declining overall volume Minor sales in,, QoQ deterioration in Serbia driven by Retail and LC business lines 12

Business performance: allowances for loans and NPL coverage NPL coverage remains comfortably above 60%-target 31/03/13 31/12/13 31/03/14 Group Retail SME LC CRE OC 19 73 73 489 415 864 2,066 2,124 1,590 1,533 1,551 1,572 1,024 1,210 1,177 2,493 2,361 2,363 Business line view 7,632 7,753 7,660 62.4% 63.1% 62.6% 69.1% 68.1% 69.3% 60.9% 62.2% 59.8% 59.9% 60.3% 61.5% 70.4% 77.7% 66.3% 53.6% 56.4% 55.3% 46.1% 58.1% 50.8% Overall stable group coverage ratio over the past quarters following significant provisioning Decline in LC coverage driven by reallocation from SME, which has lower coverage levels Decline in SME driven by charge-off of seasoned and highly provisioned NPLs, mainly related to Romania AT/EBOe AT/OA RS 59 66 74 677 682 673 744 868 847 725 667 685 361 352 354 971 884 841 586 635 675 Geographic view 1,975 2,043 1,895 67.0% 63.7% 68.2% 62.6% 53.0% 50.2% 72.2% 78.4% 80.7% 59.8% 66.9% 62.2% 89.3% 86.4% 87.4% 63.6% 62.2% 62.1% 50.5% 53.9% 55.6% 80.8% 76.6% 74.8% Continued increase in coverage in OA coverage decline reflects lower coverage levels in CRE and LC For explanation of coverage decline see left 13

Business performance: income tax and net result Income tax rate in line with expectations at 41.6%, E at 3.6% Q1 13 Q4 13 Q1 14 Net result by business line Net result by geography Highlights Group -370 Retail SME -33 ALM&LCC -37-63 LC CRE OC GM GCC IG -22-25 -63-86 -53-43 -506-77 0 0 0 177 103 169 202 193 48 14 62 16 3 2 15 15 21 14 51 40 51 Group -370 AT/EBOe -13 AT/OA -64-3 RS Other 0-8 -23-2 -54-6 0-70 -504-69 177 103 65 17 52 16 3 2 152 143 136 1 40 41 42 8 6 0 0 Group income tax rate almost doubled yoy to guided level of about 40%, due to noncreation of deferred taxes (DTA) in 2014 QOQ decline in income tax charge due to limited recognition of DTAs in 2013 QOQ improvement in net result driven by significantly lower one-offs (goodwill, taxes), and substantially lower risk costs YOY net result deterioration driven by lower operating contribution, full recognition of 2014 Hungarian banking tax in Q1 and higher tax charge Return on equity at 3.6% in Q1 14, following -12.8% in Q4 13 and 5.5% in Q1 13 Cash return on equity at 4.1% in Q1 14, following -0.1% in Q4 13 and 5.9% in Q1 13 14

Presentation topics Footprint & business environment Business performance Assets and liabilities Outlook 15

Assets and liabilities: YTD overview Loan/deposit ratio balanced at 100.3% Assets (EUR bn) Assets (in %) Liabilities & equity (EUR bn) Liabilities & equity (in %) 200.1 9.3 51.3 203.9 10.4 52.3 4.6% 25.6% 5.1% 25.6% 100% 200.1 6.5 17.3 203.9 7.0 24.4 3.2% 8.6% 3.5% 12.0% 100% 8.4 10.0 4.2% 4.9% 122.4 119.4 61.2% 58.6% 119.9 119.8 59.9% 58.8% 33.1 31.0 16.6% 15.2% 8.8 2.4 9.1 2.4 4.4% 1.2% 4.5% 1.2% 14.8 6.0 6.9 15.1 7.4% 3.0% 7.4% 3.4% 31/12/13 31/03/14 31/12/13 31/03/14 31/12/13 31/03/14 31/12/13 31/03/14 Cash Trading, financial assets Loans to banks Net loans Intangibles Other assets Trading liabilities Bank deposits Customer deposits Debt securities Other liabilities Equity 16

Assets and liabilities: ST vs LT funding Limited LT funding needs, solid ST funding collateral coverage Maturity profile of debt (EUR bn) Wholesale funding outflow (<1y) v collateral coverage 3.5 3.8 141.2% 165.1% 156.6% 139.4% 2.7 2.4 2.4 1.5 1.5 2.7 2.4 0.7 0.4 0.2 1.3 116.3% 24.0 27.9 22.3 31.6 20.5 33.9 23.6 37.0 27.0 37.6 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026+ 31/12/10 31/12/11 31/12/12 31/12/13 31/03/14 Debt CEE subs Covered bonds Wholesale funding outflow (<1y) Collateral coverage Capital exc Tier 1 Senior unsec. bonds Unencumbered collateral (post haircut) Last government-guaranteed bond redeemed in February 2014 Refinancing needs still modest in 2014 Limited liquidity demand is covered by retail issues and private placements The average maturity of Q1 14 issues amounts to 8.2 years and extends the current redemption profile Collateral coverage ratio remains at comfortable level The volume of unencumbered collateral constantly increases due to investments in central bank eligible assets only Short term wholesale funding is quoted on a gross basis net short term wholesale funding (netting with short term interbank and central bank placements) actually decreased 17

Assets and liabilities: capital position Basel 3 implementation as of 31 March 2014 Basel 2.5/Basel 3 capital (EUR bn) Risk-weighted assets (EUR bn) Basel 2.5/Basel 3 capital ratios Basel 2.5 Basel 3 Phased-in Basel 2.5 Basel 3 Phased-in Basel 2.5 Basel 3 Phased-in 16.7 0.3 4.2 0.4 16.8 0.3 4.2 0.4 15.7 0.2 4.3 0.4 16.0 0.2 4.2 0.4 15.9 0.0 4.5 0.0 105.1 100.9 11.2 3.7 10.1 3.5 99.0 9.3 3.0 97.9 10.2 2.9 102.2 11.0 3.3 11.6% 11.2% 15.9% 11.8% 12.2% 16.6% 10.9% 11.2% 15.8% 11.4% 11.8% 16.3% 11.1% 11.1% 15.5% 11.8 11.9 10.8 11.2 11.3 90.1 87.3 86.6 84.9 87.9 31/03/13 30/06/13 30/09/13 31/12/13 31/03/14 31/03/13 30/06/13 30/09/13 31/12/13 31/03/14 31/03/13 30/06/13 30/09/13 31/12/13 31/03/14 Tier 3 Tier 2 AT1 CET1 Trading risk Op risk Credit RWA CET1 Tier 1 Total capital AT1 hybrids consumed by partial phase-out (20%) and deduction of intangibles from AT1 instead of CET1 during transitional period Increase in Tier 2 due IRB surplus for NPLs (switch to gross view) Further minor RWA adjustments are expected in the course of 2014 Basel 3 induced RWA increase per 31 March 2014 is expected to be reduced by about EUR 1bn until year end Basel 3 CET1 ratio (final) equalled 10.4% at 31 March 2014 Compared to year-end 2013 level of 10.8%, main drivers are implementation of gross view for IRB shortfall for performing loans and RWA uplift 18

Presentation topics Footprint & business environment Business performance Assets and liabilities Outlook 19

Conclusion Outlook Erste Group expects a stable operating environment in its markets in Austria and CEE: while economic growth is expected to average 1.9% (Erste Group Research) in 2014, interest rates are expected to remain persistently low or fall even further in certain geographies Erste Group aims to keep operating profit stable (± 2%) at about EUR 3.1 billion Net customer loans are set to remain stable (± 2%) at about EUR 120 billion In light of the upcoming ECB Asset Quality Review, Erste Group does not expect a decline in risk costs beyond 5% or to about EUR 1.7 billion Erste Group does not anticipate to recognise deferred tax assets in the Austrian tax group in 2014, which will result in a significantly elevated tax rate of about 40% The decline in banking taxes from EUR 311 million in 2013 to about EUR 270 million in 2014 should positively affect net profit 20