Investor Presentation Q3 2010 Results 11 November 2010
Forward-looking Statements Forward-looking statements This presentation may contain forward-looking statements. Statements herein, other than statements of historical fact, regarding future events or prospects, are forward-looking statements. The words may, will, should, expect, anticipate, believe, estimate, plan, "predict," intend or variations of these words, as well as other statements regarding matters that are not historical fact or regarding future events or prospects, constitute forward-looking statements. ISS has based these forward-looking statements on its current views with respect to future events and financial performance. These views involve a number of risks and uncertainties, which could cause actual results to differ materially from those predicted in the forward-looking statements and from the past performance of ISS. Although ISS believes that the estimates and projections reflected in the forward-looking statements are reasonable, they may prove materially incorrect, and actual results may materially differ, e.g. as the result of risks related to the facility service industry in general or ISS in particular including those described in the annual report 2009 of ISS Holding A/S and other information made available by ISS. As a result, you should not rely on these forward-looking statements. ISS undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except to the extent required by law. The Annual Report 2009 of ISS Holding A/S is available from the Group s website, www.issworld.com. 2
Agenda Highlights Interim Report Capital Structure Outlook 3
Highlights
Highlights Q3 2010 Solid financial performance on all key performance measures: - 7% YTD Revenue growth - 9% YTD higher Operating profit before other items - Continuous strong cash generation Focus on operational priorities sustained 1. Cash Flow 2. Operating Margin 3. Organic Growth LTM Cash conversion of 91% Debtor Days maintained at a continuous low level Operating margin continues to be above 2009 level Parts of Western Europe continue to be impacted by weak economic environment Strong and stable organic growth 6 of 7 regions achieved positive organic growth for the first 9 nine months of 2010, with Latin America and Asia delivering double-digit organic growth Contract portfolio growth continues 5
Highlights Q3 2010 (cont.) In August ISS exceeded 500,000 employees globally Ranked as the 6 th leading outsourcing provider in the world by the International Association of Outsourcing Providers Restructurings in key Western European countries Turnaround in France in progress Emerging markets (1) now comprise 18% of total revenue Acquisitions / Divestments Entered Indian security market by acquiring SDB Cisco Ltd. with 27,000 employees on 9 August 6 divestments completed as planned in 2010 In September the waste management activities in France were divested Continued expansion of International IFS contracts Won new IFS contract with HP covering 330 HP sites in 13 countries in North America and South America Extension of IFS contract with HP in EMEA and Asia/Pacific until 2015. Won new IFS contract with Foreign & Commonwealth Office (FCO) comprising 28 sites in 14 APAC countries (1) Emerging markets comprise Latin America, Asia, Eastern Europe, Turkey, Israel and South Africa 6
Interim Report January September 2010
Key Operational Priorities - Sustained Priority 1: LTM Cash Conversion (%) 1 Priority 2: Operating Margin (% revenue) 120 100 80 99 103 96 91 8.0% 6.0% 6.0% 5.9% 5.6% 5.7% 60 4.0% 40 20 2.0% 0 2007 2008 2009 LTM Sep 2010 0.0% 2007 2008 2009 LTM Sep 2010 Priority 3: Organic Growth (%) 10.0% 8.0% 6.0% 4.0% 6.0% 5.9% 3.3% Operational Performance Solid cash conversion of 91% LTM September 7% top line growth Operating margin at 5.7% LTM September 2.0% 0.6% Organic growth of 3.3% YTD September 0.0% 2007 2008 2009 YTD Sep 2010 1 Cash conversion is defined as operating profit before other items plus Changes in working capital as a percentage of operating profit before other items 8
2010 YTD Key Figures DKKm 2010 2009 Δ FX C*) Revenue 54,777 51,134 +7% +5% +2% Operating profit before other items 3,069 2,807 +9% +5% +4% Operating margin before other items 5.6% 5.5% Operating profit 2,761 2,504 +10% +4% +6% Organic growth 3.3% 0.5% *) C: Growth at constant exchange rates 9
Restoring profitability - Operating Margin before Other Items 8% Current year Previous year Year to date 7% 6.48% 6.5% 6.5% 6.42% 6.3% 6% 5.7% 6.0% 6.0% 5.8% 5.7% 5.60% 5.49% 11bps 5% 4.7% 4.6% 4.3% 4.3% 4% Q1-09 Q2-09 Q3-09 Q4-09 Q1-10 Q2-10 Q3-10 Q3-YTD 10
YTD Operating Margin - By ISS Region Operating Profit before Other Items 10% 2010 2009 8% 6% 4% 7.1% 7.2% 5.5% 7.4% 7.1% 6.8% 6.6% 6.5% 6.7% 6.0% 6.0% 5.1% 5.3% 4.9% 5.6% 5.5% 2% 0% Nordic Western Europe Eastern Europe Asia Latin America North America Pacific Group 23% 53% 2% 7% 4% 4% 7% % of 2010 Revenue YTD 11
2010 YTD Revenue Growth - By ISS Region 50% 40% Organic Acquisition, net Total incl. FX 48% 36% 30% 30% 28% 20% 14% 10% 0% 3% -4% 5% 1% -2% 1% 1% 0% 4% 4% 0% 0% 0% 4% 9% 1% 3% -1% 7% -10% Nordic Western Europe Eastern Europe Asia Latin America North America Pacific Group FX: 6% 2% 3% 12% 20% 4% 26% 5% 12
Debt Service Capacity (LTM) 6,000 6,000 5,000 5,000 (DKK million) 4,000 3,000 2,000 2,586 4,495 4,334 4,301 2,021 1,778 4,199 4,084 3,990 1,839 1,823 1,472 3,853 1,180 3,808 3,732 892 3,779 3,594 66 125 243 2,176 2,172 2,103 2,205 2,458 2,382 2,503 2,304 2,267 2,166 2,146 4,000 3,000 2,000 1,000 1,000 0 928 952 991 940 808 783 826 517 695 636 720 Q1 2008 Q2 2008 Q3 2008 Q4 2008 Q1 2009 Q2 2009 Q3 2009 Q4 2009 Q1 2010 Q2 2010 Q3 2010 0 Cash Flow from Operations Capex Interest Paid Acquisitions, net 13
Financing Repayment of 2010 EMTNs (EUR 200 million) The final EUR 200 million of the original EUR 850 million were redeemed at maturity on 20 September 2010 The EMTN s were redeemed with proceeds from securitisation Ten countries are now participating in the programme, with the inclusion of Germany, Belgium, Austria and the Netherlands in Q3 2010 High Yield Tap issue Issuance of EUR 127.5 million High Yield Notes successfully completed in March 2010 14
Capital Structure
Refinancing of 2010 EMTNs Amounts Timing Originally issued EUR 850m September 2003 Tendered following the issuance of Senior Notes 2014 EUR 500m July 2009 Tendered with proceeds from Securitisation EUR 150m January 2010 Redeemed at maturity with proceeds from Securitisation EUR 200m September 2010 16
Capital Structure (cont.) Pro Forma Capital Structure 30 September, 2010 Capitalisation (1) DKKm (2) % of Total Cash and securities (2,800) (9%) Other Indebtedness 756 2% Senior Facilities 18,191 57% EMTNs 823 3% Senior Notes 3,912 12% Total Net Senior Debt 20,882 65% Second Lien 4,471 14% Senior Subordinated Notes 4,333 13% Securitisation 2,541 8% Total Net Debt 32,227 100% Notes: (1) This Capitalisation table reflects the table of Net Debt in the section Capital Structure of ISS Holding A/S Interim Report January September 2010. (2) Converted to DKK as per exchange rate of 30 September, 2010. 17
Pro Forma Credit Ratios Pro Forma Credit Ratios 30 September 2010 PF Net Debt / PF EBITDA Seasonality Adj. PF Net Debt / PF EBITDA 6.50x 6.33x PF Net Senior Debt (incl. EMTNs & Senior Notes) / PF EBITDA 4.06x PF Net Senior Debt (excl. EMTNs & Senior Notes) / PF EBITDA 3.10x 18
Maturity Of Credit Facilities 16,000 14,000 12,000 DKK millions 10,000 8,000 6,000 4,000 2,000 0 * 2010 2011 2012 2013 2014 2015 2016 Senior EMTNs Senior Notes Second Lien High Yield Securitisation *) Rolling programme with back stop facility to September 2012 19
Outlook
Outlook Outlook (1) Organic revenue growth experienced in the first nine months of 2010 is considered sustainable and the full year organic growth is expected to be in line with the first nine months of 2010 The operating margin is expected to be slightly higher compared with 2009 ISS will focus on managing the absolute level of debt supported by significantly less acquisition spend and a continued high cash conversion The Group will continue focusing on Key operational objectives (i) cash flow, (ii) operating margin and (iii) profitable organic growth Implementation of The ISS Way the strategy plan Broadening facility services and strengthening single service excellence Continued development of value propositions to specific customer segments (1) See the Outlook section on page 9 in the interim report 21