Important Questions Answers Why this Matters: What is the overall deductible?

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HMO Blue New England Premier Value with HCCS Coverage Period: on or after 01/01/2017 Summary of Benefits and Coverage: What this Plan Covers & What it Costs Coverage for: Individual and Family Plan Type: HMO Tiered This is only a summary. If you want more detail about your coverage and costs, you can get the complete terms in the policy or plan document at www.bluecrossma.com/coverage-info or by calling 1-800-262-BLUE (2583). Important Questions Answers Why this Matters: What is the overall deductible? Are there other deductibles for specific? Is there an out of pocket limit on my expenses? What is not included in the out of pocket limit? Does this plan use a network of providers? Do I need a referral to see a specialist? Are there this plan doesn t cover? $0 See the chart starting on page 2 for your costs for this plan covers. Yes, for inpatient medical / surgical admissions, $1,000 member / $2,500 family. There are no other specific deductibles. Yes. For medical benefits, $5,450 member / $10,900 family; and for prescription drug benefits, $1,000 member / $2,000 family. Premiums, balance-billed charges, and health care this plan doesn't cover. Yes. See www.bluecrossma.com/findadoctor or call 1-800-821-1388 for a list of network providers. Yes. Yes. You must pay all of the costs for these up to the specific deductible amount before this plan begins to pay for these. The out-of-pocket limit is the most you could pay during a coverage period (usually one year) for your share of the cost of covered. This limit helps you plan for health care expenses. Even though you pay these expenses, they don t count toward the out-of-pocket limit. If you use an in-network doctor or other health care provider, this plan will pay some or all of the costs of covered. Be aware, your in-network doctor or hospital may use an out-of-network provider for some. Plans use the term in-network, preferred, or participating for providers in their network. See the chart starting on page 2 for how this plan pays different kinds of providers. This plan will pay some or all of the costs to see a specialist for covered but only if you have the plan s permission before you see the specialist. Some of the this plan doesn t cover are listed on page 6. See your policy or plan document for additional information about excluded. Questions: Call 1-800-262-BLUE (2583) or visit us at www.bluecrossma.com. If you aren t clear about any of the underlined terms used in this form, see the Glossary. You can view the Glossary at www.bluecrossma.com/sbcglossary or call 1-800-262-BLUE (2583) to request a copy. Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association 1 of 9

Copayments are fixed dollar amounts (for example, $15) you pay for covered health care, usually when you receive the service. Coinsurance is your share of the costs of a covered service, calculated as a percent of the allowed amount (or provider s charge if it is less than the allowed amount) for the service. For example, if the plan s allowed amount for an overnight hospital stay is $1,000 (and it is less than the provider s charge), your coinsurance payment of 20% would be $200. This may change if you haven t met your deductible. The amount the plan pays for covered is based on the allowed amount. If an out-of-network provider charges more than the allowed amount, you may have to pay the difference. For example, if an out-of-network hospital charges $1,500 for an overnight stay and the allowed amount is $1,000, you may have to pay the $500 difference. (This is called balance billing.) This plan may encourage you to use in-network lowest cost share providers by charging you lower deductibles, copayments and coinsurance amounts. (If you are eligible to elect a Health Reimbursement Account (HRA), Flexible Spending Account (FSA) or you have elected a Health Savings Account (HSA), you may have access to additional funds to help cover certain out-of-pocket expenses such as copayments, coinsurance, deductibles and costs related to not otherwise covered.) Common Medical Event If you visit a health care provider s office or clinic If you have a test Services You May Need Lowest Your cost if you use Highest Out-of- Network Limitations & Exceptions Primary care visit to treat an injury or illness $25 / visit $25 / visit --- none --- Specialist visit $40 / visit $40 / visit --- none --- Other practitioner office visit $40 / chiropractor visit $40 / chiropractor visit --- none --- Preventive care/screening/immunization No charge No charge GYN exam limited to one exam per calendar year Diagnostic test (x-ray, blood work) No charge Imaging (CT/PET scans, MRIs) $75 $100 for x-rays and $35 for labs for hospitals; no charge for other providers $525 for hospitals; $75 for other providers Copayment applies per category of test / day Copayment applies per category of test / day; pre-authorization required for certain 2 of 9

Common Medical Event If you need drugs to treat your illness or condition More information about prescription drug coverage is available at www.bluecrossma.com/m edications. If you have outpatient surgery If you need immediate medical attention Services You May Need Generic drugs Preferred brand drugs Non-preferred brand drugs Specialty drugs Facility fee (e.g., ambulatory surgery center) Lowest $15 / retail or $30 / mail service $30 / retail or $60 / mail service $50 / retail or $150 / mail service Applicable cost share (generic, preferred, nonpreferred) $250 / admission Your cost if you use Highest $15 / retail or $30 / mail service $30 / retail or $60 / mail service $50 / retail or $150 / mail service Applicable cost share (generic, preferred, nonpreferred) $1,250 / admission for hospitals; $250 for other providers Out-of- Network Limitations & Exceptions Up to 30-day retail (90-day mail service) ; cost share may be waived for certain covered drugs and supplies; pre-authorization required for certain drugs Up to 30-day retail (90-day mail service) ; cost share may be waived for certain covered drugs and supplies; pre-authorization required for certain drugs Up to 30-day retail (90-day mail service) ; cost share may be waived for certain covered drugs and supplies; pre-authorization required for certain drugs When obtained from a designated specialty pharmacy; preauthorization required for certain drugs Physician/surgeon fees No charge No charge Emergency room $150 / visit $150 / visit $150 / visit Copayment waived if admitted or for observation stay Emergency medical transportation No charge No charge No charge --- none --- Urgent care $40 / visit $40 / visit $40 / visit Out-of-network coverage limited to out of service area 3 of 9

Common Medical Event If you have a hospital stay If you have mental health, behavioral health, or substance abuse needs If you are pregnant Services You May Need Facility fee (e.g., hospital room) Lowest No charge Your cost if you use Highest $1,000 / admission Out-of- Network Physician/surgeon fee No charge No charge Mental/Behavioral health outpatient $25 / visit $25 / visit Mental/Behavioral health inpatient No charge No charge or $1,000 / admission for general hospitals Substance use disorder outpatient $25 / visit $25 / visit Substance use disorder inpatient No charge No charge or $1,000 / admission for general hospitals Limitations & Exceptions Deductible applies first; preauthorization required Deductible applies first; preauthorization required Pre-authorization required Prenatal and postnatal care No charge No charge --- none --- $1,000 / admission for Delivery and all inpatient No charge general hospitals and Deductible applies first no charge for delivery 4 of 9

Common Medical Event If you need help recovering or have other special health needs If your child needs dental or eye care Services You May Need Lowest Your cost if you use Highest Out-of- Network Limitations & Exceptions Home health care No charge No charge Pre-authorization required Rehabilitation $40 / visit $75 / visit for general hospitals; $40 for other providers Limited to 60 visits per calendar year (other than for autism, home health care, and speech therapy); preauthorization required for certain Habilitation $40 / visit $75 / visit for general hospitals; $40 for other providers Skilled nursing care No charge No charge Durable medical equipment 20% coinsurance 20% coinsurance Hospice service No charge No charge Eye exam No charge No charge Rehabilitation therapy coverage limits apply; cost share and coverage limits waived for early intervention for eligible children; preauthorization required for certain Limited to 100 days per calendar year; pre-authorization required Cost share waived for one breast pump per birth Limited to one exam every 24 months Glasses --- none --- No charge for No charge for members with members with Dental check-up a cleft palate / a cleft palate / Limited to members under age 18 cleft lip cleft lip condition condition 5 of 9

Excluded Services & Other Covered Services: Services Your Plan Does NOT Cover (This isn t a complete list. Check your policy or plan document for other excluded.) Acupuncture Children's glasses Cosmetic surgery Dental care (adult) Long-term care Non-emergency care when traveling outside the U.S. Private-duty nursing Other Covered Services (This isn t a complete list. Check your policy or plan document for other covered and your costs for these.) Bariatric surgery Chiropractic care Hearing aids ($2,000 per ear every 36 months for members age 21 or younger) Infertility treatment Routine eye care - adult (one exam every 24 months) Routine foot care (only for patients with systemic circulatory disease) Weight loss programs (three months in qualified program(s) per contract per calendar year) 6 of 9

Your Rights to Continue Coverage: If you lose coverage under the plan, then, depending upon the circumstances, Federal and State laws may provide protections that allow you to keep health coverage. Any such rights may be limited in duration and will require you to pay a premium, which may be significantly higher than the premium you pay while covered under the plan. Other limitations on your rights to continue coverage may also apply. For more information on your rights to continue coverage, contact your plan sponsor. Note: A plan sponsor is usually the member s employer or organization that provides group health coverage to the member. You may also contact your state insurance department, the U.S. Department of Labor, Employee Benefits Security Administration at 1-866-444-3272 or www.dol.gov/ebsa or the U.S. Department of Health and Human Services at 1-877-267-2323 x61565 or www.cciio.cms.gov. Your Grievance and Appeals Rights: If you have a complaint or are dissatisfied with a denial of coverage for claims under your plan, you may be able to appeal or file a grievance. For questions about your rights, this notice, or assistance, you can contact the Member Service number listed on your ID card or contact your plan sponsor. Note: A plan sponsor is usually the member s employer or organization that provides group health coverage to the member. You may also contact The Office of Patient Protection at 1 800-436-7757 or www.mass.gov/hpc/opp. Does this Coverage Provide Minimum Essential Coverage? The Affordable Care Act requires most people to have health care coverage that qualifies as minimum essential coverage. This plan or policy does provide minimum essential coverage. Does this Coverage Meet the Minimum Value Standard? The Affordable Care Act establishes a minimum value standard of benefits of a health plan. The minimum value standard is 60% (actuarial value). This health coverage does meet the minimum value standard for the benefits it provides. Disclaimer: This document contains only a partial description of the benefits, limitations, exclusions and other provisions of this health care plan. It is not a policy. It is a general overview only. It does not provide all the details of this coverage, including benefits, exclusions and policy limitations. In the event there are discrepancies between this document and the policy, the terms and conditions of the policy will govern. To see examples of how this plan might cover costs for a sample medical situation, see the next page. 7 of 9

About these Coverage Examples: These examples show how this plan might cover medical care in given situations. Use these examples to see, in general, how much financial protection a sample patient might get if they are covered under different plans. This is not a cost estimator. Don t use these examples to estimate your actual costs under this plan. The actual care you receive will be different from these examples, and the cost of that care will also be different. See the next page for important information about these examples. Having a baby (normal delivery) Amount owed to providers: $7,540 Plan pays $6,370 Patient pays $1,170 Sample care costs: Hospital charges (mother) $2,700 Routine obstetric care $2,100 Hospital charges (baby) $900 Anesthesia $900 Laboratory tests $500 Prescriptions $200 Radiology $200 Vaccines, other preventive $40 Total $7,540 Patient pays: Deductibles $1,000 Copays $20 Coinsurance $0 Limits or exclusions $150 Total $1,170 Managing type 2 diabetes (routine maintenance of a well-controlled condition) Amount owed to providers: $5,400 Plan pays $4,100 Patient pays $1,300 Sample care costs: Prescriptions $2,900 Medical Equipment and Supplies $1,300 Office Visits and Procedures $700 Education $300 Laboratory tests $100 Vaccines, other preventive $100 Total $5,400 Patient pays: Deductibles $0 Copays $1,220 Coinsurance $0 Limits or exclusions $80 Total $1,300 8 of 9

Questions and answers about the Coverage Examples: What are some of the assumptions behind the Coverage Examples? Costs don t include premiums. Sample care costs are based on national averages supplied by the U.S. Department of Health and Human Services, and aren t specific to a particular geographic area or health plan. The patient s condition was not an excluded or preexisting condition. All and treatments started and ended in the same coverage period. There are no other medical expenses for any member covered under this plan. Out-of-pocket expenses are based only on treating the condition in the example. The patient received all care from in-network lowest cost share providers. If the patient had received care from other in-network or out-ofnetwork providers, costs would have been higher. What does a Coverage Example show? For each treatment situation, the Coverage Example helps you see how deductibles, copayments, and coinsurance can add up. It also helps you see what expenses might be left up to you to pay because the service or treatment isn t covered or payment is limited. Does the Coverage Example predict my own care needs? No. Treatments shown are just examples. The care you would receive for this condition could be different based on your doctor s advice, your age, how serious your condition is, and many other factors. Does the Coverage Example predict my future expenses? No. Coverage Examples are not cost estimators. You can t use the examples to estimate costs for an actual condition. They are for comparative purposes only. Your own costs will be different depending on the care you receive, the prices your providers charge, and the reimbursement your health plan allows. Can I use Coverage Examples to compare plans? Yes. When you look at the Summary of Benefits and Coverage for other plans, you ll find the same Coverage Examples. When you compare plans, check the Patient Pays box in each example. The smaller that number, the more coverage the plan provides. Are there other costs I should consider when comparing plans? Yes. An important cost is the premium you pay. Generally, the lower your premium, the more you ll pay in out-of-pocket costs, such as copayments, deductibles, and coinsurance. You should also consider contributions to accounts such as health savings accounts (HSAs), flexible spending arrangements (FSAs) or health reimbursement accounts (HRAs) that help you pay out-of-pocket expenses. Questions: Call 1-800-262-BLUE (2583) or visit us at www.bluecrossma.com. If you aren t clear about any of the underlined terms used in this form, see the Glossary. You can view the Glossary at www.bluecrossma.com/sbcglossary or call 1-800-262-BLUE (2583) to request a copy. Registered Marks of the Blue Cross and Blue Shield Association. 2016 Blue Cross and Blue Shield of Massachusetts, Inc., and Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. 900257HR_HMO_Blue_NE_Premier_Value 80-0111HCCSLG1-1-17 9 of 9

MCC Compliance This health plan meets Minimum Creditable Coverage Standards for Massachusetts residents that went into effect January 1, 2014, as part of the Massachusetts Health Care Reform Law. Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. Registered Marks of the Blue Cross and Blue Shield Association. 2016 Blue Cross and Blue Shield of Massachusetts, Inc., and Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. 158485MB 55-0647 (2/16)

Information About the Plan This health plan option includes a tiered network feature called Hospital Choice Cost Sharing. As a member in this plan, you will pay different levels of cost share (such as copayments and coinsurance) for certain depending on the network general hospital you choose to furnish those covered. For most network general hospitals, you will pay the lowest cost sharing level. However, if you receive certain covered from some network general hospitals, you pay the highest cost sharing level. A network general hospital s cost sharing level may change from time to time. Overall changes to add another network general hospital to the highest cost sharing level will happen no more than once each calendar year. For help in fnding a network general hospital for which you pay the lowest cost sharing level, check the most current provider directory for your health plan option or visit the online provider search tool at www.bluecrossma.com/hospitalchoice. Then click on the Planning Guide link on the left navigation to download a printable network hospital list or to access the provider search page. Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. Registered Marks of the Blue Cross and Blue Shield Association. 2016 Blue Cross and Blue Shield of Massachusetts, Inc., and Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. 158470MB 55-0532 (2/16)