Q1 2012 Lisbon, April 26th 2012
Disclaimer 2 Banco Santander, S.A. ("Santander") cautions that this presentation contains forward-looking statements within the meaning of the US Private Securities Litigation Reform Act of 1995. These forward-looking statements are found in various places throughout this presentation and include, without limitation, statements concerning our future business development and economic performance. While these forward-looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macro-economic, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates, and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. The risk factors and other key factors that we have indicated in our past and future filings and reports, including those with the Securities and Exchange Commission of the United States of America (the SEC ), could adversely affect our business and financial performance. Other unknown or unpredictable factors could cause actual results to differ materially from those in the forward-looking statements. The information contained in this presentation is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Santander. Any person at any time acquiring securities must do so only on the basis of such person's own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in the presentation. In making this presentation available, Santander gives no advice and makes no recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever. No offering of Securities shall be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as amended, or an exemption therefore. Nothing contained in this presentation is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial Services and Markets Act 2000. Note: Statements as to historical performance, historical share price or financial accretion are not intended to mean that future performance, historical share price or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year. Nothing in this presentation should be construed as a profit forecast. Note: The results information contained in this presentation has been prepared according to Spanish accounting criteria and regulation in a manner applicable to all subsidiaries of the Santander Group and as a result it may differ from the one disclosed locally by Banco Santander Totta.
3 INDEX Macroeconomic outlook and financial system Business growth Q1 2012 Results Annexes
Macroeconomic Outlook 4 Activity has deteriorated further in the second half of 20 and the trough of the recession should be seen in the first half of 2012 GDP (YoY, at 2006 Prices) Fiscal Deficit (% GDP) 1.4 0.0 7.5 one-off effects (pension funds) -1.6-2.5-3.4 2009 2010 20 2012 (f) 2013 (f) CPI Inflation (%) 10.2 9.8 3.3 4.2 4.5 3.0 2009 2010 20 2012 (f) 2013 (f) Unemployment (%) 3.7 3.2 12.7 15.0 14.8 1.4 1.4 9.5 10.8-0.9 2009 2010 20 2012 (f) 2013 (f) 2009 2010 20 2012 (f) 2013 (f) Source: INE, Santander Totta Economic Research
Macroeconomic Outlook 5 Preliminary data for 1Q2012 point to a stabilization of activity at historical minima Following a deeper contraction of domestic demand in 4Q20, more recent data point to a stabilization, which may prove yet to be temporary Retail sales are falling, while the drop in auto sales has flattened. Household confidence has stabilized, just above the minima, with a less negative assessment of future prospects for the economy. However, high unemployment levels, well above 14%, will continue to constrain household expenditure Investment should have also moderated its pace of contraction, but overall prospects remain negative, as tight credit conditions and weak demand prospects continue to weigh negatively on capital expenditure Net exports have continued to have a positive contribution to GDP growth, as exports accelerated in the early months of 2012, especially to non-european markets, and imports continue to contract
Macroeconomic Outlook 6 Exports continue to grow steadily, with increasing contribution from non-eu countries. As a result, the non-energy trade deficit has narrowed significantly Exports and Imports (Jan2008=100) Balance of Goods & Services (% GDP) D YoY 0 105 100 107.7 +12.4% -5.8% -5.2% -6.2% -5.2% -4.5% -0.2% -4.2% 95 90 85 86.3 80 Exports 75 Imports 70 Jan-08 Jan-09 Jan-10 Jan- Jan-12-1.9% -3.4% -3.7% -2.9% -3.9% -3.0% 2006 2007 2008 2009 2010 20 Goods & Services (non-energy) Energy Goods Jan-Feb 2012 % of total exports YoY % Spain 23.1% 0.2% Germany 13.8% 12.6% France 12.5% 8.4% Angola 5.4% 28.9% China 1.7% 176.3% Source: INE
Macroeconomic Outlook 7 In 20, achieved the largest structural adjustment of the fiscal deficit within the euro area, and its 2012 target is slightly above the expected average for the euro area Change in structural deficit in 20 (pp of GDP) 2012 Fiscal Deficit Targets (% GDP) -2.3-2.0-1.5-1.5-1.3-1.2-0.8-3.0-4.0 Greece Germany Ireland Italy UK Euro area Spain France Source: Ministry of Finance, Santander Totta Economic Research
Macroeconomic Outlook 8 Budgetary developments in the early months of 2012 continue to be in line with the target of 4.5% of GDP for the fiscal deficit. The Government has presented a revised budget, basically to incorporate below the line operations within the General Government Tax revenue and current expenditure Jan-Mar 2012 (YoY, %)(*) Budgetary Developments State ( bn) 0.0 State Budget ( bn) -2.0-4.0-6.0-8.0-10.0-7.2-7.6-12.0 2010 20-14.0 2012 2012 target - historical pattern -14.3-16.0 jan fev mar abr mai jun jul ago set out nov dez (*) data adjusted for one-off effects Source: Ministry of Finance, Santander Totta Economic Research
Deleveraging of the banking sector 9 In 20, Portuguese banks have reduced in half the gap to the required loan to deposit ratio of 120%... Loan to Deposit Ratio (*) (*): 8 largest banks Source: Bank of
Deleveraging of the banking sector 10 based mostly on increased deposit retention, therefore trying to protect the flow of credit to the economy Bank loans and Deposits (Jan 2010=100) Deposits Credit 6.5 98.4 Jan-10 Abr-10 Jul-10 Out-10 Jan- Abr- Jul- Out- Jan-12 Source: Bank of
Financial System: Resources from households Deposit growth remains resilient, with the banking sector able to capture household savings bn Deposits Mutual Funds Resources (Deps+MF+Bonds+Insurance) 131.2 130.6 127.6 8.1 124.5 14.3 120.4 8.4 6.7 9.0 5.2 9.2 9.8 9.8 36.2 25.0 28.5 13.6 27.4 8.6 25.7 25.3 24.1 22.3 22.1 22.3 194.9 196.8 195.2 194.5 195.3 193.4 194.3 194.6 3.2 09 4.0 10 0.2 10-1.0-0.8-0.9 Set- -0.5-0.2 12 100.8 1.3 07 08 09 9.4 0.6 10.0 6.6 7.4-26.1 07 08 09 2.2 185.0 4.9 07 188.9 2.1 08 Jun- Mar- Jun- Jan- Jun- 10 2.0 3.3 10 Mar- 5.2 Jun- Retail Bonds 6.3-29.2 Jun- 10 5.8-22.0 5.3-22.6 10 Mar- 4.7-24.6 Jun- Set- Jan-12 4.0-32.9 3.4-41.5 3.4-40.0 Set- Jan-12-6.9 10.7 38.7-30.8 38.7-0.2 42.4 9.6 07 08 09 Insurance 44.7 13.4 Jun- 10-9.7 44.8 5.7-12.7 43.5-1.4 10 Mar- -.9 41.9-6.3 Jun- -17.2 39.6-14.0 38.2-12.8 07 08 09 Jun-10 10 Mar- Jun- Set- Jan-12 37.8-12.8-14.7-14.7 Set- Jan-12 Volume YoY, % Source: Bank of
Financial System: Credit Credit to the private sector continues to fall, especially at the level of households. Credit to non-financial corporates is falling only moderately, despite the recessionary environment bn.0 9.1 296.1 303.3 2.4 Credit (*) 307.1 306.5 308.1 305.4 1.3 0.8 297.1 298.2 9.2 120.0 07 125.6 4.7 08 132.1 133.0 132.8 132.5 131.7 130.8 129.2 130.3 2.9 09 Mortgages (*) 4.0 Jun- 10 2.9 10 1.8 Mar- 0.3 Jun- -0.7 Set- Consumer Credit (*) -1.6-2.0 Jan- 12 102.6 10.8 6.8 13.8 8.8 9.2 1.7 Corporates (*) 0.4 5.4 5.5-2.9-2.5 7.6 6.9 4.4-1.4-1.7-0.9 12 3.9 07 08 09 Jun-10 10 Mar- Jun- Set- Jan-12 Public Sector -1.1 271.4-1.0-1.0-3.3-2.4 20.0 10.9 20.4 20.0 19.1 18.7 18.3 18.3 17.9 17.8 17.6 10.6.0 71.4 67.7 12.2 79.3 15.6 15.5 80.9 9.7 12.4 07 08 09 10 Set- Mar- Jun- Jan- 12 07 2.1 08-1.9 09-4.5 Jun- 10-6.9-6.8 10 Mar- -4.1 Jun- -5.3-4.6 Set- -5.2 Jan- 12 5.1-7.0 07 5.8 6.5 14.9 12.1 08 09 Jun- 10 10 Mar- 47.6 Jun- Set- -.9 18.1 Jan- 12 Volume YoY, % * Adjusted for securitization Source: Bank of
The recent special inspection program to Portuguese banks, conducted under the supervision of the IMF/ECB/EU, concluded in March, has once again proven our strength Workstream 1 - Asset Quality - (Extra provisions demanded by the inspection - mn) Workstream 2 - Capital Ratios - (upwards/downwards. Correction to calculation of capital ratios Tier I pp) Workstream 3 - Stress Tests - (adequacy of stress tests methodology) 381 0,1 0,1 0,0 0,0 ST, 1 Bank Clearly appropriate -0,1 1 Bank Appropriate -0,2 125 153 90 43-0,3 4 Banks Appropriate, although requiring some improvement in particular areas 0 0 0-0,8 ST Bank 1 Bank 2 Bank 3 Bank 4 Bank 5 Bank 6 Bank 7 100 % Evaluated portfolio (% total) 85 % 95 % 72 % 84 % 96 % 100 % 100 % ST Bank 1 Bank 2 Bank 3 Bank 4 Bank 5 Bank 6 Bank 7 1 Bank Require some improvement for the parameters and methodologies to be deemed appropriate
Conclusions The Adjustment Program is broadly on track 14 That is the main conclusion of the third evaluation of the Adjustment Program by the EC/ECB/IMF: Policies are generally being implemented as planned, and economic adjustment is under way. In sum, is making good progress toward adjusting its economic imbalances. Determined implementation of reforms remains key to ensure economic recovery and fiscal sustainability. These efforts will be backed up by a strengthened EU economic policy framework. Moreover, provided the authorities persevere with the strict implementation of the programme, the euro area Member States have declared they stand ready to support until market access is regained.
Conclusions 15 The overall environment remains challenging, but fiscal targets are achievable The Government is committed to meeting the 4.5% of GDP target for the fiscal deficit, focusing on expenditure control The Government continues to deliver at the level of structural reforms Labour market reform has been passed in Parliament and is now in force New Urban lease law is also on track Privatizations are evolving as expected (already completed: EDP and REN) The economic adjustment is being faster at the level of domestic demand, which, while negative in the short run, paves way for a swifter recovery ahead, especially if exports continue to outperform Following the faster deleveraging, the banking sector may slow the pace in 2012, in order to continue to ensure the flow of credit to the economy. Credit has been falling, but in line with what would be expectable under a recessionary environment, as demand is also falling
16 INDEX Macroeconomic outlook and financial system Business growth Q1 2012 Results Annexes
Our Franchise 17 Santander Totta is the 3rd private bank in domestic activity by total assets Santander Totta branches Balcões Million Eur Mar12 Mkt share (*) Loans(**) 29,962 9.5% Deposits 23,321 9.7% Total Resources 30,708 10.0% Pension Funds 782 6.0% Net income 33 (***) Branches 694.6%(APB) Employees 5.753 - (*) As at Dec/ (activity in ) (**) Includes guarantees (***) In 20 the main banks had negative net income
Business: loans performance 18 Credit maintains its downward trend Million Euro Total Loans (*) Mar/12 Volume ( M n Eur) % Var.2012/20-5.9% 31,849 31,313 31,029 30,545 29,962 Individuals 17,906-3.8% from which Mortgage 15,865-3.2% Consumer credit 1,465-8.1% Corporates 9,674-13.5% from which Small business 3,419-15.6% Corporates 4,328-16.6% Large corporates 1,927-0.7% Guarantees and Other 2,382 16.3% Mar/ Jun/ Sep/ Dec/ Mar/12 Total 29,962-5.9% (*) Includes: gross credit, securitizations and guarantees.
Business: customer funds performance 19 while deposits were less dynamic in 1Q12 Million Euro Total Deposits +6.3% 21,929 22,228 22,812 23,465 23,321 Mar/12 Volume ( M n Eur) % Var.2012/20 Customer deposits 23,321 6.3% Sight Deposits 4,260-13.5% Time and Saving Deposits 19,061 12.1% Securities (retail) 452 -.0% Mutual funds and Pension Funds 2,591-40.7% Other 63-53.7% Total Client Resources 26,426-1.9% Mar/ Jun/ Sep/ Dec/ Mar/12 * The total client resources excludes wholesale debt
Business: Deleveraging process 20 Thus, the loan to deposit ratio continues to fall and expect such trend to continue Loan to Deposit Ratio 35 30 25 20 29.7 29.2 28.9 7.8 21.9 22.2 22.8 28.4 27.8 4.9 4.5 23.5 23.3 136% 131% 127% 121% 9% 15 10 5 Credit (net) Deposits Gap 0 Mar/ Jun/ Sep- Dec- Mar/12 Mar/ Jun/ Sep- Dec- Mar/12
Business: market share dynamics 21 Dec chg., pp Market share share, % /10 Loans to individuals 12.2% 0.0% Mortgage credit (production) 9.3% -2.2% Mortgage credit (stock) 12.7% 0.1% Consumer credit 8.7% 0.0% Loans to corporates 6.6% 0.4% Credit cards 9.5% 0.2% Total Loans 9.5% -0.3% Deposits 9.7% 0.5% Deposits + Invest. Funds 9.8% 0.1% Insurance (stock).6% 1.2% Source: Bank of - Monetary Statistics activity in
22 INDEX Macroeconomic outlook and financial system Business growth Q1 2012 Results Annexes
Results: spreads 23 Worsening in cost of deposits while loan spreads continue to increase at a steady pace Loans spreads Retail banking Balance Sheet Resources spreads Retail banking 1.96 2.06 2.15 2.23 2.34 0.12-0.31-0.47-0.78-0.91 Q1 Q3 Q2 Q1 Q3 Q2
Results: net interest income vs commissions 24 Despite higher cost of deposits and lower volumes, the net interest income and commissions improve over 4Q Million Euro Net interest inc. (*) + Net commissions -10.5% 265.7 100.9 236.8 82.2 223.5 210.6 86.8 75.0 237.7 90.3 Volume (Mn Eur) Mar/12 Mar/ % Var.2012/20 Net interest income 147.4 164.8-10.6% Net commissions 90.3 100.9-10.5% Total 237.7 265.7-10.5% 164.8 154.6 136.8 135.6 147.4 Q1 Q2 Q3 Q4 Q2 Net interest income Net commissions * Without dividends
Results: commissions 25 Commissions YOY growth reflects the worst performance in GBM and lower volumes in mutual funds and credit Million Euro Net commissions Volume (Mn Eur) Mar/12 Mar/ % Var.2012/20 100.9 82.2-10.5% 86.8 75.0 90.3 Credit 17.7 20.6-14.5% Credit cards 15.0 14.2 6.2% Mutual funds / Asset management 7.0 9.6-27.2% Insurance 26.9 26.3 2.3% Other 12.3 10.9 12.9% Commercial banking 78.8 81.5-3.3% GBM 16.2 27.8-41.8% Other (4.8) (8.5) -44.0% Q1 Q2 Q3 Q4 Q2 Total 90.3 100.9-10.5%
Results: administrative expenses and depreciation 26 Operating expenses continue to evolve favorably as we are streamlining our branch network. Million Euro Total operating expenses -3.8% Volume (Mn Eur) Mar/12 Mar/ % Var.2012/20 130.8 131.1 131.7 135.5 16.9 16.8 17.9 18.0 3.9 4.3 3.8 7.6 125.8 18.0 107.8 Administrative expenses 107.8 3.9-5.4% Personnel expenses 75.4 78.8-4.4% Other expenses 32.4 35.1-7.8% Depreciation 18.0 16.9 6.8% Total 125.8 130.8-3.8% Branches Q1 Q2 Q3 Q4 Q2-64 Administrative expenses Depreciation 758 731 724 716 694 Mar/ Jun/ Sep/ Dec/ Mar/12
Results: net operating income 27 Net operating income increases 27.3% supported by the gains obtained in the securitization tender-offers Million Euro Net operating income quarterly performance cumulative performance +27.3% 191.9 +27.3% 191.9 150.8 150.8 1.6 92.9 87.7 Q1 Q2 Q3 Q4 Q2 Mar/ Mar/12
Results: asset quality levels 28 The risk of the loan portfolio keeps an upward trend. Improved coverage ratio in this quarter. NPL ratio and NPL coverage Loan Loss Provisions and Risk Premium 3.03% 3.25% 3.78% 4.06% 4.59% 1.26% 1.26% 1.68% 131.3 61.9% 61.5% 53.3% 54.9% 57.6% 0.62% 0.63% 32.5 40.4 49.6 83.8 Mar/ Jun/ Sep/ Dec/ Mar/12 Q1 Q2 Q3 Q4 Q2 NPL coverage NPL ratio Net loan loss provisions Risk Premium
Results: net income 29 The reinforcement of provisions affected net income evolution Million Euro Million Euro Net income quarterly growth Net income -63.8% 90.4 (million euros) Mar/12 Mar/ % Var.2012/20 Income before taxes & MI 44.9 109.7-59.1% 40.8 45.0 32.7 Taxes (12.3) (19.0) -35.3% Minority Interest 0.1 (0.3) -146.1% Net income 32.7 90.4-63.8% -2.0 Q1 Q2 Q3 Q4 Q2
Results: asset quality levels 30 However, ST performance compares favourably with its peers according the last available data NPL ratio* NPL coverage 10.1% 82% 6.6% 6.9% 64% 70% 48% 59% 2.9% 3.2% ST Bank 1 Bank 2 Bank 3 Bank 4 ST Bank 1 Bank 2 Bank 3 Bank 4 (*) Credit at risk ratio Source: Press Releases As of Dec/. Local criteria
Capital 31 Santander Totta maintains the best ratio among peer s, above the target established for year end.1% Core Capital - Dec/ 9.2% 9.5% 9.4% 9.4% ST Bank 1 Bank 2 Bank 3 Bank 4 Local criteria
32 Conclusions According to the rescue package with the EFSF and IMF, Portuguese banks have to deleverage their balance sheets, reaching a loan to deposit ratio of 120% at the end of 2014. Simultaneously they will have to increase capital ratios to ensure a core capital of 10% at the end of 2012 In this scenario Santander Totta already complies with the new targets on capital ratios. Additionally, ST is reducing its loan-to-deposit ratio at a steady pace Net income decreased 63.8% reflecting mainly the reinforcement of provisions Net interest income and commissions fell 10.6% and 10.5% YOY, respectively, but have increased 8.7% and 20.4% vis-à-vis the previous quarter The deterioration in the quality of loan portfolio due to the macroeconomic environment is reflected in the increase in NPL ratios and higher levels of impairment, but ST compares favourably with its peer s according the latest available data
33 INDEX Macroeconomic outlook and financial system Business growth Q1 2012 Results Annexes
Income statement as of Mar12 34 EUR million Variation Q1 12 Q1 Amount % Net interest income 147 165 (17) (10,6) Net fees 90 101 () (10,5) Gains (losses) on financial transactions 70 8 62 795,0 Other operating income* 10 8 2 24,0 Gross income 318 282 36 12,8 Operating expenses (126) (131) 5 (3,8) General administrative expenses (108) (4) 6 (5,4) Personnel (75) (79) 3 (4,4) Other general administrative expenses (32) (35) 3 (7,8) Depreciation and amortisation (18) (17) (1) 6,8 Net operating income 192 151 41 27,3 Net loan-loss provisions (131) (32) (99) 304,2 Other income (16) (9) (7) 81,9 Profit before taxes 45 0 (65) (59,1) Tax on profit (12) (19) 7 (35,3) Profit from continuing operations 33 91 (58) (64,1) Net profit from discontinued operations Consolidated profit 33 91 (58) (64,1) Minority interests (0) 0 (0) Attributable profit to the Group 33 90 (58) (63,8) * Including dividends, income from equity-accounted method and other operating income/expenses
Quarterly income statement 35 EUR million Q1 Q2 Q3 Q4 Q1 12 Net interest income 165 155 137 136 147 Net fees 101 82 87 75 90 Gains (losses) on financial transactions 8 0 (1) 8 70 Other operating income* 8 6 2 5 10 Gross income 282 243 225 223 318 Operating expenses (131) (131) (132) (136) (126) General administrative expenses (4) (4) (4) (8) (108) Personnel (79) (79) (79) (80) (75) Other general administrative expenses (35) (35) (35) (38) (32) Depreciation and amortisation (17) (17) (18) (18) (18) Net operating income 151 2 93 88 192 Net loan-loss provisions (32) (40) (50) (84) (131) Other income (9) (14) (45) 18 (16) Profit before taxes 0 57 (2) 22 45 Tax on profit (19) (17) (0) 23 (12) Profit from continuing operations 91 41 (2) 45 33 Net profit from discontinued operations Consolidated profit 91 41 (2) 45 33 Minority interests 0 (0) (0) 0 (0) Attributable profit to the Group 90 41 (2) 45 33 * Including dividends, income from equity-accounted method and other operating income/expenses
Balance sheet as of Mar12 36 EUR million Variation 31.03.12 31.03. Amount % Loans and credits* 27.808 29.744 (1.936) (6,5) Trading portfolio (w/o loans) 1.672 1.4 261 18,5 Available-for-sale financial assets 5.295 4.584 7 15,5 Due from credit institutions* 2.200 3.932 (1.732) (44,1) Intangible assets and property and equipmen 439 472 (33) (7,1) Other assets 6.580 6.656 (76) (1,1) Total assets/liabilities & shareholders' equi 43.993 46.798 (2.805) (6,0) Customer deposits* 23.321 21.929 1.392 6,3 Marketable debt securities* 4.734 7.122 (2.388) (33,5) Subordinated debt (0) 0 (1) Insurance liabilities 70 83 (13) (15,5) Due to credit institutions* 13.197 14.208 (1.010) (7,1) Other liabilities 100 843 (743) (88,1) Shareholders' equity** 2.571 2.613 (42) (1,6) Off-balance-sheet funds 2.654 4.500 (1.846) (41,0) Mutual funds 1.809 3.051 (1.242) (40,7) Pension funds 782 1.314 (532) (40,5) Managed portfolios 63 135 (72) (53,2) Savings-insurance policies Customer funds under management 30.708 33.551 (2.843) (8,5) * Includes all stock of concept classified in the balance sheet ** Not including profit of the year