Request for Redetermination of Medicare Prescription Drug Denial

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Transcription:

Request for Redetermination of Medicare Prescription Drug Denial Because we, Allwell, denied your request for coverage of (or payment for) a prescription drug, you have the right to ask us for a redetermination (appeal) of our decision. You have 60 days from the date of our Notice of Denial of Medicare Prescription Drug Coverage to ask us for a redetermination. This form may be sent to us by mail or fax: Address: Allwell Attn: Medicare Appeals & Grievances 7700 Forsyth Blvd St. Louis, MO 63105 Fax Number: 1-844-273-2671 You may also ask us for an appeal through our website at allwell.mhswi.com. Expedited appeal requests can be made by phone at 1-877-935-8024, TTY: 711. Who May Make a Request: Your prescriber may ask us for an appeal on your behalf. If you want another individual (such as a family member or friend) to request an appeal for you, that individual must be your representative. Contact us to learn how to name a representative. Enrollee s Information Enrollee s Name Enrollee s Address Date of Birth City State Zip Code Phone Enrollee s Plan ID Number Complete the following section ONLY if the person making this request is not the enrollee: Requestor s Name Requestor s Relationship to Enrollee Address City State Zip Code Phone Representation documentation for appeal requests made by someone other than enrollee or the enrollee s prescriber: Attach documentation showing the authority to represent the enrollee (a completed Authorization of Representation Form CMS-1696 or a written equivalent) if it was not submitted at the coverage determination level. For more information on appointing a representative, contact your plan or 1-800-Medicare. Y0020_RedetermineNotce17_NM

Prescription drug you are requesting: Name of drug: Strength/quantity/dose: Have you purchased the drug pending appeal? Yes No If Yes : Date purchased: Amount paid: $ (attach copy of receipt) Name and telephone number of pharmacy: Prescriber's Information Name Address City State Zip Code Office Phone Fax Office Contact Person Important Note: Expedited Decisions If you or your prescriber believe that waiting 7 days for a standard decision could seriously harm your life, health, or ability to regain maximum function, you can ask for an expedited (fast) decision. If your prescriber indicates that waiting 7 days could seriously harm your health, we will automatically give you a decision within 72 hours. If you do not obtain your prescriber's support for an expedited appeal, we will decide if your case requires a fast decision. You cannot request an expedited appeal if you are asking us to pay you back for a drug you already received. CHECK THIS BOX IF YOU BELIEVE YOU NEED A DECISION WITHIN 72 HOURS If you have a supporting statement from your prescriber, attach it to this request. Please explain your reasons for appealing. Attach additional pages, if necessary. Attach any additional information you believe may help your case, such as a statement from your prescriber and relevant medical records. You may want to refer to the explanation we provided in the Notice of Denial of Medicare Prescription Drug Coverage. Signature of person requesting the appeal (the enrollee, or the enrollee s prescriber or representative): Date

Allwell is contracted with Medicare for HMO, HMO SNP and PPO plans, and with some state Medicaid programs. Enrollment in Allwell depends on contract renewal.

Section 1557 Non-Discrimination Language Notice of Non-Discrimination Allwell complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Allwell does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Allwell: Provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, accessible electronic formats, other formats). Provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services, contact Allwell s Member Services telephone number listed for your state on the Member Services Telephone Numbers by State Chart. From October 1 to March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. From April 1 to September 30, you can call us Monday through Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, weekends, and on federal holidays. If you believe that Allwell has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by calling the number in the chart below and telling them you need help filing a grievance; Allwell s Member Services is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019 (TTY: 1-800-537-7697). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. Member Services Telephone Numbers by State Chart State Telephone Number and Plan Type Arizona 1-800-977-7522/1-877-935-8020 (HMO and HMO SNP) (TTY: 711) Arkansas 1-855-565-9518 (HMO) (TTY: 711) Florida 1-844-293-2636 (HMO); 1-877-935-8022 (HMO SNP) (TTY: 711) Georgia 1-844-890-2326 (HMO); 1-877-725-7748 (HMO SNP) (TTY: 711) Illinois 1-855-766-1736 (HMO) (TTY: 711) Indiana 1-855-766-1541 (HMO and PPO); 1-833-202-4704 (HMO SNP) (TTY: 711) Kansas 1-855-565-9519 (HMO); 1-833-402-6707 (HMO SNP) (TTY: 711) Louisiana 1-855-766-1572 (HMO) (TTY: 711) Mississippi 1-844-786-7711 (HMO); 1-833-260-4124 (HMO SNP) (TTY: 711) Missouri 1-855-766-1452 (HMO); 1-833-298-3361 (HMO SNP) (TTY: 711) New Mexico 1-844-810-7965 (HMO SNP) (TTY: 711) Ohio 1-855-766-1851 (HMO); 1-866-389-7690 (HMO SNP) (TTY: 711) Pennsylvania 1-855-766-1456 (HMO); 1-866-330-9368 (HMO SNP) (TTY: 711) South Carolina 1-855-766-1497 (HMO and HMO SNP) (TTY: 711) Texas 1-844-796-6811 (HMO); 1-877-935-8023 (HMO SNP) (TTY: 711) Wisconsin 1-877-935-8024 (HMO SNP) (TTY: 711) ALL_19_8450FLY_C_ACCEPTED_08012018

Section 1557 Non-Discrimination Language Multi-Language Interpreter Services

ܗܪ Allwell is contracted with Medicare for HMO, HMO SNP and PPO plans, and with some state Medicaid programs. Enrollment in Allwell depends on contract renewal. FLY020520ZK00 (8/18)

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