Employment Outlook for. Administration and Support Services

Employment Outlook for Administration and Support Services

Contents INTRODUCTION... 3 EMPLOYMENT GROWTH... 4 EMPLOYMENT PROSPECTS... 6 VACANCY TRENDS... 9 WORKFORCE AGEING... 11 EMPLOYMENT BY GENDER AND FULL-TIME/PART-TIME... 14 HOURS WORKED... 17 EMPLOYMENT CHARACTERISTICS... 18 Educational Profile...18 Median Weekly Earnings...19 Main Employing Regions...20 Main Employing Occupations...21 ISBN 978-0-642-33006-2 Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 2

Introduction The Administrative and Support Services industry is a smaller medium-sized industry in the Australian economy, employing 387 000 people (or 3.5 per cent of the total workforce) as at February 2010. The industry is divided into five wide ranging sectors: Packaging Services, Travel Agency and Tour Arrangement Services, Employment Services, Building Cleaning, Pest Control and Gardening Services and Other Administrative Services. The discussion below focuses on employment characteristics, trends and prospects in the Administrative and Support Services industry, and highlights sectors where job growth is strongest. The analysis of characteristics includes workforce ageing, employment share by gender, educational profile, weekly earnings, average hours worked, regional and occupational employment. Most data in this Industry Outlook, and on SkillsInfo (www.skillsinfo.gov.au), are based on the ABS Labour Force Survey. For many small sectors within industries, standard errors are large relative to the size of the employment estimates. Although trend or annual average data are used for most employment estimates, figures should be used with caution, especially for the smallest employing sectors. Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 3

Employment Growth In the ten years to February 2010, employment in Administrative and Support Services increased by 73 700 (or 23.5 per cent) to 387 000 (see Figure 1). This equates to an increase, on average, of 2.1 per cent per year. Figure 1: Employment Level ( 000) February 1992 to February 2010 450 400 387.0 350 300 275.6 302.6 313.3 344.7 321.8 343.8 344.4 354.7 356.0 358.9 343.4 345.0 250 245.0 2 44.1 250.7 200 184.3 186.3 196.0 150 100 50 0 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (DEEWR trend data) Employment in Administrative and Support Services has trended upwards since 1992. However, it has also experienced some volatility over this period (see Figure 2). In the year to February 2001 employment increased (up by 31 400) but this was immediately followed by a decline of 22 900 in the year to February 2002. This variability occurred also in the year to February 2007, with an increase in employment of 2900 followed by a decline of 15 500 in the following year. In the year to February 2010 employment increased by 42 000 or 12.2 per cent. Due to the breadth of the industry, employment levels within Administrative and Support Services tend to be subject to flow on effects from private consumption both nationally (in areas such as Employment Services) and internationally (in areas such as Travel Agency and Tour Arrangement Services). Figure 2: Employment Level (line RHS) and Annual Change ( 000) in year to February (cols LHS) 60 420 50 49.0 390 42.0 40 360 31.4 30 24.9 27.0 22.1 330 20 300 10 0 2.0 9.7-1.0 6.6 10.7 0.6 10.3 1.3 2.9 1.6 270 240-10 210-20 -30 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010-22.9-15.5 180 150 Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (DEEWR trend data) Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 4

When employment growth in the industry is broken down into sectors, the main contributors to employment can be identified. In February 2010, 169 900 workers (or 44.2 per cent of workers employed in the industry) were employed in Building Cleaning, Pest Control and Gardening Services (see Figure 3), followed by 94 200 (or 24.5 per cent) in Employment Services and 68 000 (or 17.7 per cent) in Other Administrative Services. Only a small number of workers were employed in Packaging Services (11 500 or 3.0 per cent). Figure 3: Administrative and Support Services Sectors Employment Levels ( 000) - February 2010 Building Cleaning, Pest Control, Gardening Services 169.9 Employment Services 94.2 Other Administrative Services 68.0 Travel Agency, Tour Arrangement Services 40.7 Packaging Services 11.5 Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (DEEWR trend data) 0 20 40 60 80 100 120 140 160 180 Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 5

Employment Prospects DEEWR prepares annual updates of employment projections for industries for the next five years, the latest to 2014-15. The projections are an annual average for the five years. These are based in part on economic models, including Access Economics and the Monash model developed by the Centre of Policy Studies at Monash University, but also take into account recent employment trends and prospective industry developments. It should be noted that a certain degree of uncertainty is attached to these employment projections, especially for sectors within the broader Administrative and Supportive Services industry. In the ten years to February 2010 job growth for Administrative and Support Services increased at an average of 2.1 per cent per annum (see Figure 4). Growth was particularly evident over the year to February 2010 (12.2 per cent). In the five years to 2014-15, employment in the industry is expected to increase at an average rate of 1.5 per cent per annum, which equates to a gain of around 28 100 jobs. This compares with an annual average growth rate of 1.8 per cent across all industries. Figure 4: Recent and Projected Employment Growth (% pa) to February 2010 (past) and 5 years to 2014-15 (projected) 14.0 12.0 12.2 10.0 8.0 6.0 6.2 4.0 2.0 2.1 1.8 1.5 1.8 0.0 10 year growth 5 year growth 2 year growth 1 year growth DEEWR Projection All Industries Projection Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (DEEWR trend data); DEEWR projections to 2014-15 Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 6

In the five years to 2014-15, employment is expected to increase in all five sectors within Administrative and Support Services (see Figure 5). The strongest growth is projected for Packaging Services (up by 2.5 per cent per annum), which is the only sector with a higher projection than the all industries average of 1.8 per cent per annum, followed by Other Administrative Services and Travel Agency and Tour Arrangement Services (both up by 1.7 per cent per annum). Two sectors with a projected growth rate below the industry average (1.5 per cent per annum) are Employment Services (1.4 per cent per annum) and Building Cleaning, Pest Control and Gardening Services (1.3 per cent per annum). Figure 5: Administrative and Support Services Sectors - Projected Employment Growth (% pa) to 2014-15 Packaging Services 2.5 ALL INDUSTRIES 1.8 Other Administrative Services 1.7 Travel Agency, Tour Arrangement Services 1.7 Administrative and Support Services 1.5 Employment Services 1.4 Building Cleaning, Pest Control, Gardening Services 1.3 0.0 0.5 1.0 1.5 2.0 2.5 3.0 Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (DEEWR trend data); DEEWR projections to 2014-15 Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 7

Recent and projected employment growth figures vary across the five Administrative and Support Services sectors (see Figure 6). In the five years to February 2010, Other Administrative Services experienced the largest employment growth (up by 24 000) followed by Building Cleaning, Pest Control and Gardening Services (8400). Negative employment growth occurred in the Employment Services sector (down by 16 000). Looking ahead, in the five years to 2014-15, all of the five Administrative and Support Services sectors are expected to experience employment growth. The main contributor to future growth in the industry is projected to be Building Cleaning, Pest Control and Gardening Services (11 400), followed by Employment Services (up by 5900), and Other Administrative Services (5700). Job gains are projected to be fairly small in Packaging Services (up by 1600). Figure 6: Administrative and Support Services Sectors Recent and Future Employment Growth ( 000) 5 years to February 2010 (past) and to 2014-15 (projected) 8.4 11.4 Building Cleaning, Pest Control, Gardening Services -16.6 5.9 Employment Services 5.7 24.0 Other Administrative Services 3.4 5.8 Travel Agency, Tour Arrangement Services 1.6 6.2 Packaging Services -20-15 -10-5 0 5 10 15 20 25 30 5 years to 2014-15 5 years to February 2010 Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (DEEWR trend data); DEEWR projections to 2014-15 Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 8

Vacancy Trends DEEWR has developed an Internet Vacancy Index (IVI) covering all occupations across all skill levels. IVI is based on a count of online vacancies newly lodged on the four major job boards: SEEK, MyCareer, CareerOne and Australian JobSearch. The Industry IVI is based on the distribution of the IVI to broad industry groups using occupational and industry employment proportions from the ABS Labour Force Survey. Vacancies for Administrative and Support Services peaked in October 2007 (see Figure 7). A gradual decrease followed, with vacancies hitting a low in June 2009 and then recovering slightly. Over the year to February 2010, Administrative and Support Services vacancies decreased by 5.2 per cent (less than the all industries average of 11.3 per cent). Figure 7: Internet Vacancy Index (IVI) All Industries and Administrative and Support Services March 2006 to February 2010 (March 2006 = 100) 200 180 IVI total Administrative and Support Services 160 140 120 100 80 60 40 Mar-06 Jun-06 Sep-06 Dec-06 Mar-07 Jun-07 Sep-07 Dec-07 Mar-08 Jun-08 Sep-08 Dec-08 Mar-09 Jun-09 Sep-09 Dec-09 Source: DEEWR Industry Internet Vacancy Index (three month moving average) 1 1 Industry Internet Vacancy Index data can be found at www.skillsinfo.gov.au/lmi/vacancyreport Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 9

Between 2008 and 2010 most States and Territories experienced falls in vacancies. Queensland experienced the largest fall in vacancies (down by 50.3 per cent or 1427), followed by New South Wales (down by 46.0 per cent or 2080) and Victoria (down by 44.8 per cent or 1412). Only the Australian Capital Territory experienced an increase over the same period (up by 7.5 per cent or 13). Figure 8: Number of Internet Vacancies by State/Territory February 2008, 2009, 2010 5000 4500 4519 Feb-08 4000 3500 Feb-09 Feb-10 3155 3000 2837 2500 2480 2439 2000 1779 1743 1673 1500 1410 1295 1000 662 814 771 500 466 435 136 138 171 112 103 106 125 173 184 0 NSW Vic. Qld SA WA Tas. NT ACT Source: DEEWR Industry Internet Vacancy Index (three month moving average) Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 10

Workforce Ageing The age profile of the Administrative and Support Services industry is comparable to that for all industries (see Figure 9), with a low proportion of workers aged 20 to 24 years (9.2 per cent) and 65 years and over (3.2 per cent) and a large share of workers aged 25 to 34 years (24.0 per cent) and 35 to 44 years (23.8 per cent). The largest difference compared to the all industries average was recorded for workers aged 15 to 19 years (2.8 per cent compared to 6.4 per cent for all industries). Figure 9: Employed Persons by Age Compared with All Industries (% share of employment) 2009 30 Median Age = 40.2 years 25 24.0 23.8 21.7 23.0 22.3 22.3 20 15 14.8 13.6 10 9.2 10.4 6.4 5 2.8 3.2 2.6 0 15-19 20-24 25-34 35-44 45-54 55-64 65 and over Administrative and Support Services All Industries Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (four quarter average) In 2009, the median age for Administrative and Support Services was 40, however four of the five industry sectors had a median age which was below that of all industries (39 years). Only Building Cleaning, Pest Control and Gardening Services had a median age higher than the all industries average (44 years). Other Administrative Services had the lowest median age (36 years), followed by Employment Services, Travel Agency and Tour Arrangement Services and Packaging Services (37 years). Figure 10: Administrative and Support Services Sectors Median Age in years - 2009 44 Building Cleaning, Pest Control, Gardening Services 40 Administrative and Support Services 39 ALL INDUSTRIES 37 Packaging Services 37 Travel Agency, Tour Arrangement Services 37 Employment Services 36 Other Administrative Services 0 5 10 15 20 25 30 35 40 45 50 Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (DEEWR special order, four quarter average) Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 11

The share of mature age workers in Administrative and Support Services is close to the average of all industries (40.3 per cent compared to 38.5 per cent). In particular, the percentage of workers aged 45 to 54 years were exactly the same (22.3 per cent) for the Administrative and Support Services and the all industries average. Figure 11: Mature Age workers (45+ years) - % share of employment 2009 Agriculture, Forestry, Fishing 26.9 19.1 11.9 Education and Training 29.0 18.6 2.7 Health Care and Social Assistance 28.1 16.8 2.6 Transport, Postal and Warehousing 25.5 17.1 3.8 Public Administration and Safety 27.9 14.4 2.0 Electricity, Gas, Water, Waste Services 24.8 16.1 3.1 Wholesale Trade 23.1 14.5 3.4 Rental, Hiring and Real Estate Services 19.5 15.8 5.5 Administrative and Support Services 22.3 14.8 3.2 Manufacturing 22.2 14.7 3.0 ALL INDUSTRIES 22.3 13.6 2.6 Mining 23.0 12.9 1.3 Construction 20.8 13.2 2.1 Professional, Scientific, Technical Services 19.7 12.8 3.3 Other Services 19.3 12.8 3.0 Arts and Recreation Services 19.8 11.6 3.3 Information Media and Telecommunications 18.5 9.3 1.6 Financial and Insurance Services Retail Trade 17.8 16.5 9.3 10.1 1.8 1.4 45-54 55-64 65+ Accommodation and Food Services 12.3 7.8 1.2 0 10 20 30 40 50 60 70 (per cent) Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (four quarter average) Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 12

Figure 12 shows employment by age group for three calendar years: 1999, 2004 and 2009. This provides a guide to changes in the employment mix by age group in the industry. As the Australian workforce experiences an increase in the median age of the population, it is important that there is a supply of prime age and mature age workers entering the workforce. Over the past decade, increases in mature age employment have been the main driver of industry employment growth. Employment growth has been strongest in the 55 to 64 years category, with an increase of 25 500 workers over the past 10 years, followed by workers in the 45 to 54 years age group (up by 11 000). Workers aged 65 years and over held the highest percentage growth rate (270.0 per cent) over the same time period, although it should be noted that in 1999 workers in this age group had a low share of total employment in the industry. Employment for workers in the younger age groups has been negative, with employment decreases for workers aged 15 to 19 years (down by 5600) and a decline for workers aged 20 to 24 years (down by 2000). Figure 12: Employment persons by Age ('000s) - 1999, 2004 and 2009 90.0 84.1 85.0 84.5 80.0 70.0 78.6 78.0 80.4 68.0 73.0 79.0 1999 2004 2009 60.0 52.5 50.0 42.8 40.0 34.6 32.5 39.0 30.0 27.0 20.0 15.2 17.6 10.0 9.5 3.0 5.0 11.1 0.0 15-19 20-24 25-34 35-44 45-54 55-64 65 and over Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (four quarter average) Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 13

Employment by Gender and Full-time/Part-time In the year to February 2010, the shares of female workers were similar for full-time and part-time (27.4 per cent and 24.8 per cent). The share of male full-time workers in this industry was lower than the corresponding share in all industries (33.0 per cent compared to 45.6 per cent), but higher for part-time (14.8 per cent compared to 8.8 per cent). Figure 13: Employment by Gender and Full-Time - Part-time (% share) year to February 2010 50 45 45.6 40 35 33.0 30 27.4 25 24.7 24.8 20.9 20 15 14.8 10 8.8 5 0 Full-Time (Males) Part-Time (Males) Full-Time (Females) Part-Time (Females) Administrative and Support Services ALL INDUSTRIES Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (four quarter average) Figure 14 shows that the female share of workers was considerably higher than the male share of workers in Travel Agency and Tour Arrangement Services (70.1 per cent), Other Administrative Services (60.3 per cent) and Employment Services (57.6 per cent) while male workers had the majority share in Packaging Services (61.0 per cent) and Building Cleaning, Pest Control and Gardening Services (56.8 per cent). Figure 14: Administrative and Support Services Sectors - Employment by Gender (% share) year to February 2010 Packaging Services 39.0 61.0 Building Cleaning, Pest Control, Gardening Services 43.2 56.8 ALL INDUSTRIES 45.6 54.4 Administrative and Support Services 47.8 52.2 Male % Share Female % Share Employment Services 42.4 57.6 Other Administrative Services 39.7 60.3 Travel Agency, Tour Arrangement Services 29.9 70.1 0 10 20 30 40 50 60 70 80 90 100 Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (four quarter average) Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 14

In the five years to February 2010, employment for male and female workers rose by similar amounts (up by 8600 and 8500 respectively). The majority of growth for male workers is attributed to an increase in part-time workers (9600) with full-time employment decreasing over the same period (down by 1000). Both female full-time and part-time employment increased over this period (6700 and 1800). 12.0 Figure 15: Employment Growth by Gender (5 years) Full-Time Part-Time, year to February 2010 ( 000s) 10.0 9.6 8.6 8.5 8.0 6.7 6.0 4.0 2.0 1.8 0.0-1.0-2.0 Males Total Males FT Males PT Females Total Females FT Females PT Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (four quarter average) Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 15

Most sectors had a higher full-time employment share than the all industries average (70.3 per cent), with Packaging Services (79.2 per cent) and Travel Agency and Tour Arrangement Services (73.3 per cent) having the highest shares. Only Building Cleaning, Pest Control and Gardening Services had a lower share (46.9 per cent) than both the all industries and the industry average (60.4 per cent). Figure 16: Administrative and Support Services Sectors - % working full-time, year to February 2010 Packaging Services 79.2 Travel Agency, Tour Arrangement Services 73.3 Employment Services 70.8 Other Administrative Services 70.6 ALL INDUSTRIES 70.3 Administrative and Support Services 60.4 Building Cleaning, Pest Control, Gardening Services 46.9 0 10 20 30 40 50 60 70 80 90 100 Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (four quarter average) Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 16

Hours Worked The Administrative and Support Services industry has a lower average of weekly hours for full-time workers (40.3 hours) in comparison with that for all industries (41.1 hours). The highest shares of workers in the industry were recorded in the 16 to 29 hours and 1 to 15 hours categories (19.4 per cent and 17.6 per cent respectively). Those working 35 hours or more were below the shares for all industries, especially in the 50 hours or more category (12.2 per cent compared to 17.0 per cent for all industries). Figure 17: Hours of Work (% share) - year to February 2010 (Average hours worked for full-time workers = 40.3) 25 20 19.4 15 17.6 12.7 15.4 16.4 17.4 13.8 15.3 12.8 12.2 17.0 10 10.1 9.5 10.4 5 0 1-15 16-29 30-34 35-39 40 41-49 50 or more Administrative and Support Services All Industries Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (four quarter average) Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 17

Employment Characteristics Educational Profile Administrative and Support Services play a vital role in providing job opportunities at all educational and skill levels through both new jobs and job turnover. In May 2009, just over half of the workers (52.6 per cent) within the Administrative and Support Services industry had a non-school qualification. This compares with 61.3 per cent for all industries. The most prevalent non-school qualification in the industry was a Bachelor Degree or above (17.3 per cent), closely followed by a Certificate III or IV (16.0 per cent). While formal education is important in the industry, there was also a large share of workers without a nonschool qualification (47.4 per cent). Figure 18: Educational Attainment (% share of employment) May 2009 Total Non School Qualifications 52.6 Bachelor degree or above 17.3 Advanced diploma and diploma 11.1 Certificate III and IV 16.0 Certificate I and II 6.0 Certificate not further defined 1.1 Level not determined 1.1 Without a Non School Qualification 47.4 0 10 20 30 40 50 60 Source: ABS Education and Work, Cat. no. 6227.0 (May 2009) Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 18

Median Weekly Earnings Median weekly full-time earnings in Administrative and Support Services in 2008 ($920) were lower than earnings for all industries ($1000) as shown in Figure 19. The highest earnings were recorded in Travel Agency and Tour Arrangement Services ($1000), followed by Employment Services ($988) and Other Administrative Services ($950). The lowest earning sector in the industry was Packaging Services ($600). The broad range in earnings in Administrative and Support Services can be attributed in part to the diversity of skill requirements of occupations within the industry. Figure 19: Administrative and Support Services Sectors - Median weekly earnings (full-time and before tax) - August 2008 ALL INDUSTRIES $1,000 Travel Agency, Tour Arrangement Services $1,000 Employment Services $988 Other Administrative Services $950 Administrative and Support Services $920 Building Cleaning, Pest Control, Gardening Services $765 Packaging Services $600 0 200 400 600 800 1000 1200 Source: ABS Employee Earnings, Benefits and Trade Union Membership, Cat. no. 6310.0 (four quarter average) Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 19

Main Employing Regions As shown in Figure 20, the largest number of workers in Administrative and Support Services are employed in Sydney (78 200), followed by Melbourne (75 000) and Brisbane (52 700). The industry is largely based in highly populated metropolitan areas, with few workers in smaller and more remote locations such as the Northern Territory (3800), Western New South Wales (4000) and Southern Queensland (4900). Figure 20: Main Employing Regions ( 000s) year to February 2010 Sydney 78.2 Melbourne 75.0 Brisbane 52.7 Perth 30.3 Adelaide 22.6 Central and North QLD Hunter Western Victoria Southern NSW (incl ACT) 16.3 14.6 13.5 13.1 Eastern Victoria Northern NSW Greater WA SA Country Tasmania Southern QLD Western NSW Northern Territory 7.4 7.2 7.1 7.1 5.3 4.9 4.0 3.8 0 10 20 30 40 50 60 70 80 90 Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (four quarter average) Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 20

Main Employing Occupations It is useful for job seeking and career advice, to identify key occupations within an industry. Occupations are generally spread across a variety of industries and may not normally be associated with particular industries. In 2009, the largest employing occupations in Administrative and Support Services were Commercial Cleaners (66 200), followed by Human Resource Professionals (23 300), and Tourism and Travel Advisers (22 600, see Figure 20). The number of employees working as Keyboard Operators (3800), Bookkeepers and Telemarketers (both 3900) was relatively low. Figure 21: Top 20 Employing Occupations ( 000) 2009 Commercial Cleaners 66.2 Human Resource Professionals Tourism and Travel Advisers 23.3 22.6 Domestic Cleaners 19.3 Gardeners Garden and Nursery Labourers 14.1 13.2 Call or Contact Centre Workers 9.4 Packers Other Cleaners General Clerks Conference and Event Organisers Receptionists Debt Collectors Other Hospitality, Retail and Service Managers Office Managers Inquiry Clerks Advertising and Sales Managers Telemarketers Bookkeepers Keyboard Operators 7.2 5.9 5.2 5.1 5.0 4.9 4.7 4.2 4.1 4.1 3.9 3.9 3.8 0 10 20 30 40 50 60 70 Source: ABS Labour Force Survey cat. no. 6291.0.55.003 (four quarter average) Further information on occupations is available on the Job Outlook website (www.joboutlook.gov.au) For further information on the Administrative and Support Services industry (or other industries), visit the SkillsInfo website at www.skillsinfo.gov.au. SkillsInfo provides a range of skills related information for industries and regions. The website offers a broad range of information on employment, careers, education and training and skills issues including workforce ageing, skills in demand, labour force data, ICT and employability skills, as well as quick links to skills information. Data are sourced mainly from the ABS Labour Force Survey. SkillsInfo also brings together a large collection of links to external industry and skills related websites. Employment Outlook for ADMINISTRATIVE AND SUPPORT SERVICES 21