Canada Life Automated Self Service User Manual How to assume risk
cl ss Canada Life Automated Self Service How do I access? can be accessed at www.canadalife.co.uk/class or through the main Canada Life Group Insurance website, www.canadalife.co.uk/group Dedicated support team The team is ready and waiting to address any queries you may have concerning. All enquiries they receive are guaranteed to be completed within one working day. Contact them on: Telephone: E-mail: class@canadalife.co.uk Opening hours: Monday to Friday 9am to 5pm resources Our range of webcasts give you further information on. You can find them in the zone on our website at: www.canadalife.co.uk/group Best Group Risk Provider Health Insurance Awards 2014
This manual shows you how to assume risk with our award winning technology. 4 Locating equote to assume cover process 5-6 Request Risk 7-10 Company 11-12 On Risk 13 Eligibility 14 Actively At Work 15-16 Agency 17 Final 18-19 tip Throughout this User Manual we have included tips to you navigate the system. We have also included some key points that you will need to know.
If you wish to assume risk following an equote produced via, then you will be required to complete this stage online. The following steps will take you through this easy process. Before you can assume risk the following points will need to be covered for a Group Life Assurance policy. 1 2 The Your 1 Employers proposed policy has a Trust Deed in place. Canada Life provides specimen Trust Deeds via the Group website at: www.canadalife.co.uk/group can join the Canada Life Group Insurance master trust. OR 2 Your client must have registered a scheme via the HMRC website and obtained a Pension Scheme Tax Reference (PSTR) number. For further information on this step, please feel free to contact the Canada Life desk. client will need to complete a Deed of Participation, which will be provided once the on risk process is complete. 3 Before assuming risk for Group Life schemes: a Trust Deed must be in place, and your client must have obtained an HMRC PSTR number. OR Your client can join the Canada Life Group Insurance master trust. 4
Locating an equote to Assume Risk To assume risk you will need to visit equote from the homepage. Once you reach the page below, enter the quote reference for which you wish to assume risk and press Search or you can use the Display all my equotes function which provides a list of all the quotes you have completed. tip home Contact us Help Sign Out Should you wish to assume risk for a policy that a colleague produced, use the 'Advanced Search' option. Enter the quote number and tick the box 'Show my colleagues' equotes'. 5
Locating an equote to Assume Risk The quote will appear as shown in the below example: home Contact us Help Sign Out tip If Assumed is greyed out check that the effective date is not in the past. If it is, choose a future date from which you wish to assume risk. If the effective date is valid and is still greyed out team. To assume risk, please select Assume. If you need to amend any details before assuming risk, such as the effective date (the on risk date) please select Copy and a revised quote can be produced on the previously entered details. You can then amend accordingly. As with equotes the on risk process can be tracked using the blue menu bar at the top. There are 7 stages in the on risk process: Request Risk Company On risk Eligibility Actively At Work (AAW) Agency Final If the previous equote was issued for multiple products, once you select Assume, will provide details of all the products. Please choose the relevant product before you continue. Please note that the earliest risk date which can be entered will be for the following day. 6
Request Risk Locating an equote to Assume Risk If your quote was for more than one eproduct you can select the product type(s) with which you wish to proceed. You will need to confirm you have read the relevant Canada Life Technical Guide. home Contact us Help Sign Out 3 By selecting the request to assume risk and clicking Continue, you are confirming that you wish Canada Life to assume risk for the selected product(s). 7
Request Risk Quotation summary will provide a summary of the equote for which you wish to assume risk. If any information is incorrect, select Amend equote at the bottom of the screen and produce a Copy equote so you can make the necessary adjustments. Group Life quotation summary home Contact us Help Sign Out 3 A summary will be displayed for each product you wish to assume risk for. 8
Request Risk Quotation summary Group Income Protection summary home Contact us Help Sign Out 3 You can make any amendments to the quote by clicking Amend equote. 9
Request Risk Quotation summary Group Critical Illness summary home Contact us Help Sign Out 3 You can save your progress and return later by clicking Save for later and exit. 10
Company Company Registration Information will now prompt you to enter information relevant to the product for which you are assuming risk. Employer s information will prepopulate this information. Group Life policy requirements If you are assuming risk for a group life policy, will require the PSTR number. The PSTR number is the HMRC approved reference number, which is provided once your client registers via the HMRC website. If your client would like to join our master trust, select the option here. will then automatically populate the relevant details. home Contact us Help Sign Out tip If you are placing a Group Life policy on risk then you will need your PSTR number, which is provided when your client registers via the HMRC website. PSO (or Pension Scheme Office) numbers apply only to schemes that were approved before 6 April 2006 and have not yet been updated. If your client joins our master trust, this information will be automatically populated. 11
Company Company Registration Information Once you have provided the necessary information regarding the Companies House reference, the registration information will continue to the page below. home Contact us Help Sign Out Based on the company registration number entered at quote stage a list of companies associated with that number will be displayed. Select the correct one from the drop down box which will populate the screen. will now provide your client s address to ensure we have the correct details. If the details are correct select Continue. will then complete a credit check on this client. If has any concerns, the system will notify you and details will be transferred to our desk to check manually. This could be due to the lack of information held relating to this client. If you receive no message, then you will continue with the on risk process and reach the following page. 3 We will complete a Credit Check for each client and we will notify you immediately if there is a problem. 3 Should the checks raise any issues at this stage the desk will be notified. They will arrange for an underwriter to check the case manually. 3 If accepted, you will receive an e-mail explaining that you can continue with the On- Risk process. 12
On Risk Confirmation of quotation member data This page summarises the membership data you had previously entered in your equote. If you did not include each member s surname and initial you can do it now. This is required for all single premium costed schemes and for members requiring medical underwriting on Unit Rated schemes. home Contact us Help Sign Out 3 If the data is not accurate at the inception date you need to requote first then follow the assuming risk process. 13
Eligibility Confirmation of quotation assessment data will now summarise the answers you provided in your equote regarding the history, pension scheme eligibility (if required) and business travel outside Canada Life s scheduled territories. If all of the information is correct, press Continue. home Contact us Help Sign Out 3 If any of the information is not correct you can make changes by clicking Amend equote. 14
AAW (Actively At Work) Actively At Work requirements This page is split into two sections. 1. Confirmation of Actively At Work requirements. We will require confirmation that all members meet our Actively At Work requirements. Please read through our statement carefully, before you continue. home Contact us Help Sign Out 3 If any members do not meet our requirements, please contact our desk to discuss. 15
AAW (Actively At Work) 2. Accepted underwritten benefits. Secondly, if any members exceed the free cover limit and they have been previously insured (within a group risk policy), you can advise us of their previously accepted benefits, and any terms. Please tick the box for the relevant members to advise of the underwritten benefit and terms applied. home Contact us Help Sign Out 3 If you advise of a member/members having a previous accepted benefit, we will require proof within 30 days of the policy commencing. 3 If the members detailed do not have a previously underwritten benefit, please do not tick any boxes and press Continue. 16
Agency Confirmation of administration information Annual revision date This page requires confirmation of the annual revision date. will automatically set the annual revision date as the same day and month as the commencement date. If you wish to amend this, please select the required date. We also require your company details to enable us to allocate the policy to your agency record and make commission payments (if necessary) to the correct account. Please select your company address from the drop down list. If your details do not appear, please contact our desk who will be able to assist. Finally, please check and amend if necessary, the administration contact, telephone number and email address noted at the bottom of this page. If you have stated we already insure this client, please enter the existing scheme code in the box provided. home Contact us Help Sign Out tip Please ensure the email address is correct as the link to the documentation will be sent to the address advised. 3 You may want another member of your organisation to be responsible for the ongoing administration of the polices placed on risk. If you are going to be the administrator check that we have your contact details correctly stated. 17
Final Confirmation to request Canada Life to assume risk You have now reached the final page to confirm that you wish to assume risk with Canada Life. To complete this process, please tick the box and confirm that you have reviewed the information and confirm that you wish to assume risk. Once you tick the necessary box and continue, confirmation of risk will be announced. home Contact us Help Sign Out tip Within minutes of completing the on risk process you will receive an email which will confirm cover and provide a link to download the documentation. 18
Final Confirmation to request Canada Life to assume risk Within minutes of completing the on risk process you will receive an email confirming cover and providing a link. Opening this link will provide access to the following inception information: Confirmation of cover Proposal form Direct debit mandate (if necessary) Statement of accounts Health declarations (if necessary) Invoice (if necessary) Deed of Participation (if necessary) All of these documents will be pre-populated where possible and available in PDF format so they can be easily sent to your client. 3 All the inception items must be returned fully completed within 30 days of the commencement date. If we do not receive them within 30 days we will mark the policy as not taken up. 3 We accept scanned copies of all forms. 19
Canada Life Group Insurance About Us We are committed to building strong relationships with our customers, through the provision of market-leading products and exemplary service and support. History The Canada Life Assurance Company has grown and prospered since the sale of its first policy in Canada in 1847. Its UK operations commenced in 1903 and it now operates in the UK market through its wholly-owned subsidiary, Canada Life Limited. Great-West Lifeco Inc. completed its acquisition of Canada Life in July 2003. The Great-West Life Assurance Company was founded in Winnipeg in 1891. It is Canada s foremost life and health insurer and a market leader in group insurance and individual segregated funds. This transaction brought together three leading Canadian life insurers Great-West Life, London Life and Canada Life to create a strong financial services organisation with global reach. Canada Life in the UK We have been in the Group Risk market for over 40 years and are the UK s largest provider of group insurance products for intermediaries and their corporate clients. Our experience and expertise in our three core product sectors Group Life Assurance, Group Income Protection and Group Critical Illness is recognised in the market and we cover approximately 2.75 million employees through our group schemes. As a participant in two of the leading independent pooling networks The International Group Program (IGP) and Insurope Multinational Benefits Association we are able to offer multinational clients the opportunity to link their group insurance policies throughout the world. A Culture of Excellence We are committed to providing the best customer experience in the industry. Through our culture of personal ownership and responsibility, our aim is to make working with us as easy as possible. Whether through the comprehensive portfolio management provided by our e-portal or simply by ensuring you are able to reach the person you want to speak to on the telephone, we take this commitment very seriously. We are enormously proud of any accolades we receive that recognise our service excellence. Expertise Business placed with Canada Life is in the safe hands of Group Risk specialists who understand your requirements in every way. Our dedicated Bristol office manages every aspect of group policies, from quotations and customer service support to underwriting and claims handling. We have an ongoing commitment to continuous improvement and the development of administration technology that will enhance the support of our customers. www.canadalife.co.uk/group Canada Life Limited, 3 Rivergate, Temple Quay, Bristol BS1 6ER. Telephone 223 8000 Our forms are available to download from our website: www.canadalife.co.uk/group Canada Life Limited, registered in England no. 973271. Registered Office: Canada Life Place, Potters Bar, Hertfordshire EN6 5BA. CLFIS (UK) Limited, registered in England no. 04356028 is an associate company of Canada Life Limited. Registered Office: Canada Life Place, Potters Bar, Hertfordshire EN6 5BA. Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. GRP907 1114R This paper is made from recycled materials