Member Guide Capricorn membership makes it easier to run and grow r business. FREECALL 0800 401 444 csl@capricorn.coop capricorn.coop
Cooperating Together, Stronger Together You are part of something bigger at Capricorn, are part of a cooperative. With over 17,000 like-minded Members across Australia and New Zealand, are an owner of Australasia s largest cooperative in the automotive parts buying industry. The more use r Capricorn membership, the more ll benefit as a Member and the stronger r cooperative will be. Welcome to r Capricorn membership. And welcome to an easier way to run and grow r automotive business. Easier because enjoy instant credit with our extensive network of tried and tested Preferred Suppliers. Easier because can replace the hassle of all r existing supplier statements with the convenience of one very simple monthly bill. Easier because can benefit from so much more risk protection, equipment finance, fuel card and 24/7 online access to our ledge products that will give r business the competitive edge. Easier because can earn valuable reward points on every dollar spend as a Capricorn Member on eligible purchases. Did we mention that will also have r own dedicated locally based Area Manager? Working to understand r business needs and help access all of the amazing benefits available to as a Capricorn Member. This Guide has been specially designed for to see the wide range of benefits available to and r business by being a Member of Capricorn Society. By making the most of r membership, ll be making it a whole lot easier to run and grow r business too. Greg Wall Group CEO 2.
Capricorn Trade Account The ultimate way to streamline r business operations. Capricorn Preferred Suppliers Giving access to leading Preferred Suppliers for r business. Instant credit with Capricorn s extensive range of Preferred Suppliers. One account, one monthly statement. Valuable reward points with every eligible purchase make on r trade account. No more wasted time applying for multiple trade accounts with individual suppliers. Fewer bills to pay, less paperwork to handle, and much more time to concentrate on running r business better. Lots of great rewards to choose, from gift cards to using r reward points to pay off r trade account. A network of 370 Preferred Suppliers in New Zealand selling from over 1,370 locations offering nearly every product could need for r automotive business. Purple Pages - Our annual A to Z directory of Capricorn Preferred Suppliers. Whether are looking for engine or panel parts, tyres, electrical items or business essentials, can find what are looking for in our comprehensive supplier network for r trading zone. You have instant access to leading local Preferred Suppliers for r business. Ownership as a Member shareholder. As a Member shareholder - this is r other business, own it, grow it, and enjoy the rewards of it. A Capricorn Area Manager as r main point of contact. They will ensure take full advantage of everything available to as a Member. You will be required to become a shareholding Member of Capricorn through the purchase of shares. As a shareholder, Members are eligible to receive dividends if declared. Simply quote r Capricorn Trade Account number each time order from a Preferred Supplier and at the end of each month receive a single statement for those purchases. When receiving goods from Preferred Suppliers must produce proof of r membership using r Capricorn membership card. You will still receive an invoice with the goods upon delivery. Our network of Preferred Suppliers are regularly refined to ensure have access to the best options for r business. 3. 4.
Capricorn Rewards Program One of Australasia s most generous rewards programs. 1.5 Capricorn reward points for every $1 spent on eligible purchases on r Capricorn Trade Account. Every purchase make gets more points. The points earn can be used in a variety of ways from gift cards, Events, Equipment Finance deposits, and even towards paying off r Capricorn Trade Account. Bonus Reward Points from selected Preferred Suppliers. Earn even more double or triple the value of r regular Reward Points with our monthly Preferred Supplier offers. Easy points redemption. Once are a shareholder Member, can simply redeem r points online at any time by visiting the Capricorn Member portal and clicking on rewards. Disclaimer copy: Shares are shares in Capricorn Society Limited (ACN 008 347 313). No offer of shares is made by this guide. An offer of shares is only made in Capricorn s Prospectus and any supplementary prospectus, which is available on request or at www.capricorn.coop under Corporate Documents. Before making any decision to apply for shares read and consider the Prospectus and any supplementary prospectus. Any application for shares must be made on the application for in, or accompanying, the Prospectus. Participation in the Capricorn Rewards Program is subject to the Capricorn Rewards Program Terms and Conditions which can be found via the Capricorn website: capricorn.coop For most redemptions, the rate of conversion is 100 points for $1 NZ unless otherwise stated. An exception is the Fuel Card, as it earns 1 point for $1 NZ spent. 5. 6.
Capricorn Risk Services Tailored motor trade protection from motor trade specialists. Access to more than just insurance, Capricorn Mutual, an exclusive risk protection mutual for Members, is designed specifically for r automotive business. One-stop shop for Member coverage, for both business and personal assets. Personalised service with r own Capricorn Risk Account Manager. A choice of protections driven by Member s needs including business, building and contents, customers vehicles, commercial vehicles, burglary, goods in transit, and public and product liability. There s no need to have insurance policies with lots of different companies. Through Capricorn Risk Services, can consolidate access to protection from Capricorn Mutual as well as general insurance products. We work with to obtain the protection options select at the best possible price. Protection can trust. Complimentary Leisure Travel Insurance. One account, more rewards. Capricorn Mutual is owned by Members and exists for Members. So if ever make a claim within r protection, we ll be there to look after. You, and r accompanying spouse and children, are covered for personal leisure travel up to 14 days in New Zealand and 28 days internationally at no extra cost when purchase a product through Capricorn Risk Services. All r purchases are paid through r Capricorn Trade Account, so have just one monthly statement and more reward points to enjoy. RISK SERVICES To find out more or to arrange a free quote from a Risk Account Manager, contact us today: Web - capricornrisk.com Email - info@capricornrisk.com Free call - 0800 555 303 Disclaimer copy: Products sold through Capricorn Risk Services Pty Ltd (ACN 111 632 789) are: (i) discretionary risk protection issued by Capricorn Mutual Ltd (ACN 104 601 194); and (ii) general insurance issued by a selected range of insurers and brokered through Capricorn Insurance Services Pty Ltd (ACN 154 801 377). Before deciding to acquire any product consider the Product Disclosure Statement available from Capricorn Risk Services to see if the product is appropriate for. Capricorn Risk Services is a Corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038) and Capricorn Insurance Services Pty Ltd (AFSL 435197). Any advice given is of general nature only and does not take into consideration r objectives, financial situation or needs. Please consider the appropriateness of the advice before acting. Call 0800 555 303 (Australia) to obtain a copy of the PDSs for discretionary protection offered by CML ( can also visit www.capricornmutual.com.au) or discuss insurance cover offered through CIS. 7. 8.
Capricorn Knowledge Give r business the competitive edge. Capricorn Fuel Card Simplified business fuel payments. Instant access to the most comprehensive range of online service information and manufacturers log book service information covering thousands of vehicles. Powered by Autodata s unmatched coverage, Capricorn Service Data connects r workshop to manufacturer service schedules, service illustrations, repair times and an estimate calculator. Service -how for thousands of vehicles. You have at r fingertips all the information need to service and maintain almost any vehicle in line with manufacturer warranty requirements. The more accurate r service estimates, the happier r clients and the more competitive r business. Access to the Capricorn Mobil Fuel Card, which earns 1 reward point for every $1 spent and is accepted at 330 Mobil branded service stations nationwide including all New World and Pak N Save unmanned service stations. Up to 60 payment free days. Additional discounts. You and r employees can enjoy the convenience offered by the fuel card and earn valuable reward points with every fuel purchase make. Improved cash flow for r business. 4 cents/litre off fuel purchases at Mobil branded service stations. Professionally produced animations on a wide range of topics including engine, steering system, suspension system, tyres and automatic transmission. Share technical ledge with r customers. Clearly explain common mechanical problems and procedures so r customers better understand the need for a service item or repair. Exclusive Member benefits available at no charge. To access Capricorn Service Data visit capricorn.coop and click on the Knowledge tab, use r Member number and password to login, or access via the Member portal. To access Capricorn Vehicle Videos visit capricorn.coop and click on the Knowledge tab, use r Member number and password to login, or access via the Member portal. No joining, card or transaction fees. To find out more speak with r Area Manager or email csl@capricorn.coop. 9. 10.
Capricorn Events Networking made easy. Capricorn Media All the latest Capricorn news and offers. Invitations to exclusive industry events including gala dinners, regional golf days and BBQs, tradeshows and the popular Capricorn International Convention. You can grow r business network, and keep up to date with industry news, in the company of fellow Members and Preferred Suppliers. Monthly subscription to Ignition magazine. Sparks Preferred Supplier promotions. Keep updated with Capricorn and industry news. Receive all the latest offers from Capricorn Preferred Suppliers includes Bonus Reward Points and other Specials. Another way to redeem r reward points. Use r reward points to fund event purchases. CapChat r single source for news, offers and events which includes Ignition and Sparks. An email to stay updated on all things Capricorn sent the first business day of each month. TM CapChat You can also keep up to date with industry news and information through capricorn.coop or logging in to r Member portal. If have a car that would like featured in the Ignition Member Rides simply email a brief description and photo of r car to ignition@capricorn.coop. 11. 12.
Capricorn Finance Access to capital made easy. $ Easy and competitive finance options for investment in new capital equipment, with repayment terms up to 60 months and a competitive fixed charge on finance over $2,500. Easy access to capital for workshop equipment to help grow r business. Support from our Financial Services team who can help with a range of finance products including equipment, commercial, motor vehicle, and more. Stress-free finance, with minimum paperwork and fast turnaround. Opportunity to apply for GO 3 which is our 3 months interest free loan on amounts ranging from $2,000 to $20,000. Members can use a GO 3 loan to obtain interest free credit terms for capital equipment purchases from Preferred Suppliers. Members have access to finance 2.5 times their Capricorn Account Limit for Capital Equipment purchases. Members earn reward points for the invoice amount of the original purchase. To find out more, email lending@capricorn.coop or call 0800 401 444. Disclaimer copy: Capricorn Finance refers to the following offers (i) business equipment finance in Australia from Capricorn Society Ltd (ACN 008 347 313 and NZ Company No. 651162); and (ii) the brokering of business and consumer finance through Capricorn Society Financial Services Pty Ltd (ACN 129 134 667, Australian Credit Licence Number 391626). Fees & charges, terms & conditions and lending criteria apply. 13. 14.
CAP ezi-parts Makes finding car parts easier. An email based car parts finding service exclusive to Capricorn Members. Submit a request to multiple Capricorn Preferred Suppliers to locate parts and prices. Save time using this free Capricorn service. ezi-parts To access Cap ezi-parts, visit capricorn.coop and log-in to the Member portal using r Member details. 15. 16.
Need to more? Hopefully, the Useful Tips information will answer any questions may have. Of course, if there s anything re still not sure of, we re only too happy to help. Contact details are listed below. Contacting Capricorn Customer Service No question is too big or too small. Please ensure quote r Capricorn Member number in all correspondence and have it readily available for telephone enquiries. NEW ZEALAND Postal address: PO Box 91567 Victoria Street West Auckland 1142 Useful Email Contacts Free call: 0800 401 444 Office hours are 10:15am 9pm (NZST), 11:15am-10pm (NZDT) Website: capricorn.coop csl@capricorn.coop Best for: Customer Service, Capricorn Trade Account enquiries, website and passwords. ignition@capricorn.coop Best for: Ignition magazine. events@capricorn.coop Best for: Event enquiries and bookings. lending@capricorn.coop Best for: Finance lending products. credit@capricorn.coop Best for: Difficulties paying r account or payment advice. Other Website: capricornrisk.com Useful Tips. Quote r Capricorn Member number in the reference field when paying r account online or at the bank to ensure we who the payment is from. Managing r Membership Login to r Member Account on our website to access the following: Member Statements Purple Pages Directory Login to the Capricorn Online Shareholder Centre to manage r shareholding Reward point information, including earning and using reward points Event details and registration forms Fuel card information and participating service station sites Updating r Details It is important let us if change r address, email address or telephone number. You can elect to receive information by using multiple email addresses. To let us of any changes, email cslcustomerservice@capricorn.coop. Paying r Capricorn Account You can make an account payment at any time. You do not have to wait until the due date or the last working day of the month. Visit capricorn.coop and login to the Member Portal to access r current statement, view latest transactions and download previous statements. All payments must quote r Capricorn Trade Account number in order to assist allocation of r payment correctly. Unpaid Accounts The due date for payment of r account is the last working day of the month. Any unpaid amounts on r account statement will attract an interest charge of 7%. We advise to pay at least three working days prior to the end of the month to ensure we receive r payment on time. If r Account remains unpaid when payment is due, it is likely to go on stop credit and will be unable to purchase from any of our Preferred Suppliers through r Capricorn Trade Account. This is the situation we want to avoid so please pay r account on time. Efforts will be made to contact prior to placing on stop credit unless there are special circumstances, however once are on stop credit, will need to contact our Credit department and make payment in order for Capricorn to consider reactivating r Account. The easiest way to avoid paying interest is to set up Direct Debit. Call us on 0800 401 444 to arrange Direct Debit for r account today. Copies of invoices and credit notes. Capricorn does not receive copies of invoices and/or credit notes. Please contact the Preferred Supplier directly to obtain copies of invoices or credit notes. If believe something has been charged to r Capricorn Trading Account in error, please raise it with the Preferred Supplier immediately. You raise the issue with Capricorn if the matter is not resolved within 14 calendar days of the date of issue of the statement on which the charge appears. 17. 18.
Credits from Preferred Suppliers If are expecting a credit from a Preferred Supplier and it is not on r Capricorn Trade Account statement, must contact Customer Service at 0800 401 444, for an adjustment to be made on r Trade Account to avoid late payment penalties. Short payments made without contacting Customer Service in advance, along with any other failure to pay the Trade Account statement amount due, will incur a 7% charge against the outstanding amount. For all outstanding credits need to contact the Preferred Supplier first and provide the following details: Invoice Number Amount Date of return; or Reason for credit If the credit is then still outstanding, contact r Area Manager or Customer Service within 14 calendar days of the date of issue on the Capricorn Trading Account statement. If have received faulty goods, do not try to repair them, contact the Preferred Supplier to organise a credit or a return immediately. Direct Debit Payment Dates If r account is on direct debit and need an adjustment, must contact Customer Service at least three working days prior to the last working day of the month. After this, adjustments cannot be considered and the direct debit will reflect the amount owing as per the Account Statement. How to handle a dispute with a Preferred Supplier? You attempt to resolve the dispute with the Preferred Supplier according to the terms of the supply of goods (usually listed on the suppliers invoice or paperwork). While Capricorn makes payment to the Preferred Supplier, the supply of goods or services is still directly between the Preferred Supplier and the Member. Capricorn will make payment to the Preferred Supplier providing the trading terms agreed with Capricorn are adhered to. This includes goods ordered by a Member are received by 19. 20.
the Member with proof of purchase and delivery. By making payment to the Preferred Supplier, Capricorn does not interfere with any warranties or other obligations that may have been agreed between the Preferred Supplier and the Member or that may apply by law. The Member deal directly with the Preferred Supplier a dispute as to the quality of goods or services supplied arise because the Supplier owes the Member warranties or other obligations. In some situations Capricorn does try to assist Members and Preferred Suppliers to resolve disputes because it has an active relationship with both. Should require assistance please contact r local Area Manager or Customer Service on 0800 401 444. However, Capricorn will not become a party to those disputes or let them affect the obligations that Preferred Suppliers and Members owe Capricorn or vice versa. Who do I advise if my business changes ownership? Notification of business ownership changes and Capricorn Trade Account closures are required in writing. Email applications@capricorn.coop with details. How are Preferred Suppliers notified of changes? If have a new site address or phone number, let us and we will inform Preferred Suppliers for, saving time. We communicate Member change of addresses and contact details to Preferred Suppliers daily via a Preferred Supplier broadcast allowing them to update their information. Authorised Contacts We can only give account details to a company Director or Proprietor, or a nominated Owner Representative. To become an Owner Representative please have a Director or Proprietor contact our Customer Service team, email csl@capricorn. coop. The signing of most documents can only be done by a Director or Proprietor; the Owner Representative is not permitted to sign on their behalf, unless they are signing to redeem Reward Points. 21. 22.
FREECALL 0800 401 444 csl@capricorn.coop capricorn.coop