Warranty Smart Blx (m-warranty) Simple, Streamlined, Smarter
m-ize Warranty Smart Blx (m-warranty) m-ize Warranty Smart Blx (m-warranty) streamlines warranty management t reduce warranty csts and increase service revenues. Using m-warranty, all stakehlders including manufacturers, suppliers, service prviders, and end-user custmers can cllabrate t reduce warranty expenditures, imprve prduct quality, and enhance custmer experience. m-warranty imprves quality and integrity f warranty data by validating all aspects f claims with extensive business rules and incrprating data feeds frm mbile and diagnstic devices directly int the claim frms. The slutin manages authrizatin f returns, generatin f Return Material Authrizatins (RMA/RGA), and tracking f returns. The slutin enables manufacturers and suppliers t cllabrate n reducing warranty csts by managing supplier warranties fr cmpnents and parts. m-warranty enables glbal cmpanies t: Autmate claim prcessing based n business rules and minimizes data entry by retrieving custmer, prduct, and warranty infrmatin autmatically Manage a variety f claim types including; standard, extended, parts, and used prduct warranties, as well as, campaigns/recalls and gdwill Integrate with Financial, ERP and ther enterprise systems using standard web services t enable seamless end-t-end warranty prcesses Mize, Inc. Octber 15, 2015 Page 2 f 6
m-ize Warranty Smart Blx (m-warranty) Enhance business perfrmance, reduce warranty and service cntract csts, and imprve prduct quality thrugh warranty analytics, fraud detectin and predictive analytics Benefits t Manufactures and Brands Reduce warranty prcessing csts by streamlining prcesses, eliminating duplicate data entry, and autmating claim adjudicatin Shrink cycle time fr claim prcessing, parts return, supplier recvery, and identificatin f emerging issues Slash Ttal Cst f Ownership (TCO) with an easy-t-implement slutin pwered by scalable clud architecture Increase revenues and prfitability frm maintenance, service, and parts Ensure faster prcessing by validating claims data and allwing richer cntent t be captured Reduce manual effrts invlved in claims entry by integrating with service rder systems Warranty Capabilities Pre-Delivery Inspectin (PDI) Perfrm and submit PDI results with tablet, mbile, r web Track inspectins and related claims Prduct Registratin Create and maintain prduct registratin data fr prducts nline and via batch uplad Track changes f wnership, such as sales and transfers Determine warranty cverage based n in-service r delivery date Attach images r files t registratins Scan barcdes r QR cdes n mbile devices t quickly identify the prduct Analyze wner demgraphics fr registered prducts Service Plans Offer relevant service plans t increase attach and renewal rates Manage and track standard manufacturer warranties and extended service plans Warranty Eligibility Determine warranty eligibility fr qualified repairs Assign supplier respnsibility fr the claim Mize, Inc. Octber 15, 2015 Page 3 f 6
m-ize Warranty Smart Blx (m-warranty) Warranty Claims Supprt varius claim types including New Warranty, Pre-Owned Warranty, Extended Warranty, Service Bulletins, Parts Warranty, Gdwill, and Pre-Delivery Inspectin Enter, validate, and prcess claims entered nline r via batch Capture claim failure infrmatin including causal part, dates, repair site, cmplaint, reasn fr repair, cause, crrective actin, internal and external cmments, and claim attachments View claim payment infrmatin including requested amunts, apprved amunts, and credited amunts fr parts, labr, and ther charges Prcess pending claims with the ability t adjust claims, request additinal infrmatin, apprve claims, r deny claims Manage business rules fr claim validatin, prcessing, and aut-apprval Parts Return Generate barcded Return Material Authrizatins (RMAs) with relevant claim and part infrmatin Integrate with third-party lgistics prviders like FedEx and UPS t generate shipping labels Manage return requests t identify parts t be returned and the shipping lcatin Track and manage RMAs Supplier Claims Generate Supplier Claims frm Dealer Warranty Claims autmatically Assign Supplier respnsibility fr the claim Mize, Inc. Octber 15, 2015 Page 4 f 6
m-ize Warranty Smart Blx (m-warranty) Adjust claim amunts based n supplier plicies and agreements Analyze supplier perfrmance and quality Warranty Insights Create dashbards and cnfigure reprts based n metrics, needs, and user-based criteria Track Claims either by csts, mdel, r categry and review the claim cunt, part cst, and labr cst ttals Detect emerging prduct quality issues Manage warranty accruals and service plan earnings Schedule and exprt reprts as an Excel file r Acrbat PDF Warranty Management and Administratin Features Plicy & Cverage Management Create and maintain warranty cverages, plicies, applicability, terms and cnditins Supprt multiple warranty types, multiple cverage perids (including hurs, days, mnths, years, lifetime, etc.) and multiple usages (including hurs, miles, and kilmeters) Supprt deductibles and/r max limits n cverage Maintain varying terms and cnditins fr parts, labr and ther charges View all warranty cverages that are assciated with a registered prduct Service Campaign Management Mange and track campaigns, recalls, r service bulletins Mize, Inc. Octber 15, 2015 Page 5 f 6
m-ize Warranty Smart Blx (m-warranty) Authrize campaigns by prduct categry, mdel, and serial number range Analyze campaign perfrmance Labr Hur/Rate Maintenance Capture and maintain claimed labr infrmatin including labr cdes/srts and labr hurs Maintain labr rates by submitting lcatin and labr type Entity Management Create distributrs, dealers, manufacturers, OEM's, wners, suppliers, and ther business rganizatins Maintain relatinships between business rganizatins including security prfiles s that dealers/distributrs nly access apprpriate data Supprt multiple gegraphies including cuntry, state, prvince, regin, and territry View and maintain lists f entities like dealers, custmers, prducts, parts and suppliers User Management Manage users, grups, functins and views Define the user rles and access levels that are applicable fr yur cmpany Integrate with ther user authenticatin systems t supprt Single Sign-On (SSO) Supprt multiple currencies and languages Create wrk queue assignments t rganizatins, grups, r users Prduct Management View and/r maintain prduct attributes f prducts, prduct classificatins, prduct infrmatin, and serial numbers Parts Management View and/r maintain parts and cmpnents Supprt supplier csts and lists prices View and maintain catalgs f cde tables used fr validatin and lk-up Delivery Mdels m-warranty is available in Sftware as a Service (SaaS) mdel reducing capital investment and time t implementatin. m-ize team brings decades f experience in Warranty t help assess and imprve yur warranty prcesses. CONTACT US www.m-ize.cm 8610 Hidden River Parkway Phne: +1 813-971-2666 Fax: +1 800-865-1865 Email: inf@m-ize.cm Mize, Inc. Octber 15, 2015 Page 6 f 6