Organised in partnership with: Scrutiny : The Business Case 10 December 2013 : CIH Office, London www.cih.org/eventsfinder
About the event Following the success of last year s four tenant scrutiny conferences held jointly by HouseMark and CIH, these three leading organisations championing co-regulation and tenant scrutiny present their follow up innovative event on Scrutiny : The Business Case. The event will provide the opportunity for you to hear from leading experts on scrutiny and looks at the key areas of IMPACT ACCOUNTABILITY RESPONSIVENESS This event promises to be highly interactive with an opening session to help you identify the challenges you and your colleagues are facing and areas of good practice. Liam O Connell is a successful, business consultant, speaker, international author and film maker who specialises in inspiring people to create fantastic business s and lives. He will facilitate the opening session and leave you feeling engaged and motivated for the rest of the day. The three key themes for the event are: 1 How do you know scrutiny is delivering your business objectives? (IMPACT) 2 How do you ensure your scrutiny panel is truly accountable? (ACCOUNTABILITY) 3 How responsive is your organisation in adding value and helping you to mitigate risk? (RESPONSIVENESS) You will have an opportunity to meet holders of the partnerships Quality Assured Scrutiny accreditation award and learn about how scrutiny helps them achieve their business objectives. There will also be a session on data protection and what organisations need to know, as future legislation will determine what customer information can and cannot be shared. An experienced speaker in this area will explore the pit falls to help you get it right! You will have an opportunity to meet holders of the partnerships Quality Assured Scrutiny accreditation award... Who should attend this event and why? This event is aimed at strategic housing management professionals, board members and councillors who are involved in scrutiny, governance, customer engagement, performance and development. It is also relevant for residents who are knowledgeable and experienced in scrutiny activities. 2 3 5 Reasons to attend Learn how your approach to scrutiny can impact on your business. Find out the latest forward thinking good practice to shape your business objectives Hear directly from organisations who are leading the way in innovative tenant-led scrutiny Find out how to assess if your scrutiny panel is achieving its business objectives and how you can ensure that the panel is working effectively Identify how data protection legislation affects and impacts on scrutiny panel activities Consider how your business plans align with tenant scrutiny procedures and ensure they are adding true value to the customer and the organisation
Programme Quality Assured Scrutiny 09.30 Registration and Refreshments. 10.00 Chair s welcome. 10.10 Opening session. Liam O Connell, Business and Culture Change Consultant. An uplifting interactive introduction to the day which looks at Scrutiny; IMPACT, ACCOUNTABILITY and RESPONSIVENESS 11.00 Refreshments. 11.15 How do you know scrutiny is delivering your business objectives? Jason Wroe, Housing Director, Newydd Housing Association. Learn how to ensure that tenant scrutiny is at the heart of your organisation s framework for directing, monitoring, accessing and modifying its own activities. 12.00 Data protection what you need to know. 12.45 Lunch. Paula Tighe, Information Goverance Executive, Wright Hassal. This session will look at what data protection really means, what information can and cannot be shared and how to get it right. 13.30 Quality Assured Scrutiny. Quality Assured Scrutiny is the framework of - The Awards standards and the leading tenant scrutiny 13.45 How do you ensure your scrutiny panel accreditation service from, HouseMark is truly accountable? and CIH, a partnership based on our mutual Marcus Evans, Operation Director interest and commitment to making co-regulation (Performance and Customer Insight) based on tenant scrutiny a success. Anne Owen, Customer Empowerment Manager, The Sovini Group. Our tenant scrutiny accreditation will help you This session will demonstrate how to achieve real results and offers to show you ensure that your panel are monitoring how effective scrutiny links to the business case. and measuring the performance of the services that will provide the best We bring you a trusted, validated, expert feedback to offer business improvement. assessment of your tenant scrutiny arrangements, which helps you demonstrate 14.30 Break. your accountability and commitment to 14.45 How responsive is your organisation making co-regulation work. in adding value and helping you to mitigate risk? Based on six critical success factors and best Andrew Smith, Executive Director practice in scrutiny, Quality Assured Scrutiny (Place), Greensquare Housing Group. accreditation is: Welfare reform and diversification are just some the risks facing the housing Independent industry. Learn how to ensure that your Rigorous scrutiny panel are not only able to recognise Non-prescriptive the risks but actively manage them. Supportive 15.30 Chairs closing remarks. Tenant and outcome focussed Affordable 4 5 Our tenant scrutiny accreditation will help you achieve real results... What is the value of Quality Assured Scrutiny? The process is a value-for-money development tool because we link into existing strategies and plans and identify clear outcomes, linked to Critical Success Factors. It offers a tailored approach for every size and shape organisation. It is a development tool that links to your business plans, strategies and outcomes supporting your journey of continuous improvement. For more information contact: leanne.farrell@tpas.org.uk 0161 868 3500
Booking Form Scrutiny : The Business Case Booking code: 153995 Standard rate per delegate: 199.00 Delegate information Contact Name on behalf of delegates: Organisation: Department: Address: Telephone: Postcode: Fax: Email: Purchase Order No: Invoice address: (If different from above) Telephone: Postcode: Fax: Please post, email or fax this form back to: Chartered Institute of Housing Tel: 024 7685 1722 Events Department Octavia House Fax: 024 7642 1973 Westwood Way Westwood Business Park E-mail: events@cih.org Coventry CV4 8JP 6 7
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