QUALITY TRANSPORTATION SUMMARY

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SUMMARY Transportation systems influence virtually every aspect of community life. They are the means for moving people, goods, and services throughout the community, and they play a significant role in shaping patterns of growth, facilitating economic prosperity, and influencing the character and livability of our city and its neighborhoods. Focus Area Objectives... 108 Focus Area Categories... 108 Focus Area Programs by Category... 108 Transportation System Management... 108 Transportation System Administration, Transportation Planning Division, Transit Planning Streets and Traffic Maintenance... 108 Traffic Maintenance Division, Streets Maintenance, On-Street Parking Public Transit... 109 Fixed Route Bus System, Trans-AID of Forsyth County, Maintenance Services for the Piedmont Authority for Regional Transportation (PART), Administration, Transit Administration Fund Program Budget by Focus Area Category... 109 Personnel Summary by Focus Area... 111 Performance Measures and Service Trends... 111 North Carolina Benchmarking Project Results... 112 Budget Highlights... 112 Quality Transportation Non-Departmental... 116 Quality Transportation Capital Projects... 117 TOTAL BUDGET BY FOCUS AREA: $35,501,670 Public Transit 51.5% Transportation System Management 11.9% Streets & Traffic Maintenance 36.5% 107

FOCUS AREA OBJECTIVES Improve Integrated Road Network Expand Bike/Sidewalk/Greenway Network Enhance Public Transit FOCUS AREA CATEGORIES Transportation System Management, Streets and Traffic Maintenance, Public Transit FOCUS AREA PROGRAMS BY CATEGORY TRANSPORTATION SYSTEM MANAGEMENT Transportation System Administration: Investigates traffic problems and designs improvements to address these problems while providing oversight for all traffic management programs including traffic safety, street lighting, traffic signal system operation, as well as on and off street parking and the Winston Salem Transit Authority. Transportation Planning Division: Serves as the lead planning agency for the Winston Salem Urban Area Metropolitan Planning Organization (MPO). Develops and maintains a multi modal, long range transportation plan (LRTP) that will provide the needed transportation facilities and services for the Winston Salem Urban Area through the year 2035. Transit Planning: Evaluates existing routes and schedules to determine whether changes are needed to align the system with service demand. Implements and maintains intelligent transportation system technologies that allow for trip planning and the communication of real time information to transit users. STREETS AND TRAFFIC MAINTENANCE Traffic Maintenance Division: Installs and maintains traffic signal equipment; fabricates, installs, and maintains traffic signs; installs and reapplies traffic markings on the surface roadways throughout the city. Traffic markings include centerlines, edge lines, stop bars, crosswalks, and other markings. Operates and maintains the central traffic controller computer equipment. Develops and implements traffic signal coordination. Manages the streetlighting system. Streets Maintenance: Provide street and curb and gutter repairs, dirt street paving, street cleaning, pavement preparation for resurfacing, pothole repair, safety (i.e. guardrails), and ice and snow control. Repairs all street cuts within the city limits made by private contractors, utility companies, and the City/County Utilities Division (for the entire county). Repairs, replaces, and maintains broken or cut sidewalks. Provides paving, concrete repair and replacement, and other street maintenance services to City operations. On Street Parking: Establishes on street parking regulations to meet the needs of nearby businesses and residents while ensuring safe and efficient traffic movement. Encourages the proper use of on street spaces through daily enforcement. 108

FOCUS AREA PROGRAMS BY CATEGORY Continued PUBLIC TRANSIT Fixed Route Bus System: Provides fixed route bus service using a fleet of 54 buses. Fixed route service includes 30 weekday bus routes, 4 connector routes, 3 crosstown routes, evening service on 15 routes, Saturday service on 16 routes, and Sunday service on 7 routes. Provides two central business district (CBD) park and shuttle lots. Trans AID of Forsyth County: Provides transportation service to elderly and disabled residents, Monday through Sunday, using a fleet of 42 mini buses. Trans AID provides service to residents eligible under the Americans with Disabilities Act for a 50 fare. Manages a coordinated system that provides transportation for contracting human service agencies and nursing homes. Maintenance Services for the Piedmont Authority for Regional Transportation (PART): Provides maintenance services for the regional ridesharing program on a reimbursement basis. This program provides maintenance on 50 of the ridesharing vans for PART. Administration: Provides leadership, planning, workplace safety training, personnel management, and fiscal stewardship. Ensures WSTA's compliance with Federal Transit Administration and North Carolina Department of Transportation regulations. Transit Administration Fund: Accounts for the portion of the property tax allocated to mass transit. Provides operating assistance and the local match for federal capital grant funds. The adopted 2017 18 allocation of the property tax rate is 4.98 per $100 of assessed valuation on all property. PROGRAM BUDGET BY FOCUS AREA CATEGORY TRANSPORTATION SYSTEM MANAGEMENT Budget Adopted Percent Expenditures 15 16 16 17 17 18 Change Transportation System Administration $1,104,144 $1,172,420 $1,188,240 1.3% Transportation Planning 651,966 953,970 961,910 0.8% Section 104 Transportation Planning Grant 787,024 2,020,890 1,797,110 11.1% Section 5303 Transit Planning Grant 736,251 288,000 288,000 0% Subtotal $3,279,385 $4,435,280 $4,235,260 4.5% Revenues Licenses and Permits $9,854 $7,000 $3,000 57.1% Interfund Revenue 376,669 375,000 375,000 0% Miscellaneous Revenue 10,516 10,000 5,000 50.0% Federal Transit Administration 529,590 110,400 110,400 0% North Carolina Department of Transportation 664,256 1,630,510 1,451,480 11.0% Intergovernmental Revenue 14,144 48,700 17,050 65.0% Forsyth County 329,475 439,490 443,460 0.9% Motor Vehicle Privilege Tax 904,300 878,080 880,090 0.2% Property Tax Revenues Transit Allocation 13,850 13,800 13,800 0% Other General Fund Revenues 426,731 922,300 935,980 1.5% Subtotal $3,279,385 $4,435,280 $4,235,260 4.5% 109

STREETS AND TRAFFIC MAINTENANCE Budget Adopted Percent Expenditures 15 16 16 17 17 18 Change Traffic Maintenance Division $6,314,014 $6,742,700 $6,882,590 2.1% Streets Maintenance 4,586,867 5,676,270 5,843,180 2.9% On Street Parking 220,556 195,790 242,880 24.1% Subtotal $11,121,437 $12,614,760 $12,968,650 2.8% Revenues Licenses and Permits $30,512 $40,000 $40,000 0% Parking Meter Revenue 106,949 95,000 95,000 0% Service Charges 306,188 276,500 276,500 0% Interfund Revenue 621,513 627,000 612,000 2.4% Miscellaneous Revenue 16,478 0 0 N/A North Carolina Department of Transportation 313,441 576,450 576,450 0% Transfer from Gasoline Tax Fund 5,147,819 5,390,080 5,290,970 1.8% Motor Vehicle Privilege Tax 904,300 878,080 880,090 0.2% Other General Fund Revenues 3,674,236 4,731,650 5,197,640 9.8% Subtotal $11,121,437 $12,614,760 $12,968,650 2.8% PUBLIC TRANSIT Expenditures Administration $1,833,486 $2,148,380 $2,387,450 11.1% Fixed Route Bus System 7,868,304 7,807,130 8,726,980 11.8% Trans AID of Forsyth County 2,267,042 2,512,070 2,630,740 4.7% Vehicle and Facility Maintenance 3,011,155 3,348,210 3,696,240 10.4% Maintenance Services for PART 26,451 119,640 119,640 0% Transit Administration Fund 127,706 171,180 736,710 330.4% Subtotal $15,134,143 $16,106,610 $18,297,760 13.6% Revenues Fares $1,561,471 $1,754,200 $1,590,000 9.4% Motor Vehicle Privilege Tax 301,722 292,700 292,700 0% Reimbursements 26,451 119,640 119,640 0% Job Access/Reverse Commute Grant 145,856 0 0 N/A Services to Agencies 280,793 240,000 185,000 22.9% Home and Community Care Block Grant 302,193 298,220 298,220 0% Contracted Services 29,343 28,680 25,000 12.8% Advertising 70,478 25,000 30,000 20.0% Other Transit Revenues 335,275 313,000 263,000 16.0% Damage Settlements 13,570 10,000 10,000 0% Intergovernmental Support Federal Transit Administration 3,274,037 3,749,900 3,622,040 3.4% NC Department of Transportation 1,417,868 1,417,870 1,417,870 0% Forsyth County 214,080 263,320 293,160 11.3% Property Tax Revenues Net 6,322,244 6,851,150 10,188,510 48.7% Fund Balance Appropriation 838,761 742,930 0 100.0% Addition to Fund Balance 0 0 37,380 N/A Subtotal $15,134,143 $16,106,610 $18,297,760 13.6% TOTAL BUDGET BY FOCUS AREA $29,534,965 $33,156,650 $35,501,670 7.1% 110

PERSONNEL SUMMARY BY FOCUS AREA CATEGORY Budget Adopted Transportation System Management 15 16 16 17 17 18 Change Full Time 18 18 18 0 Subtotal 18 18 18 0 Streets and Traffic Maintenance Full Time 87 88 88 0 Part Time (FTE s) 2.5 2.5 2.5 0 Subtotal 89.5 90.5 90.5 0 Public Transit Full Time WSTA (Contractor) 154 168 168 0 Part Time WSTA (Contractor) 38 31 31 0 Subtotal 192 199 199 0 TOTAL POSITIONS BY FOCUS AREA CATEGORY Full Time 259 274 274 0 Part Time (FTE s) 40.5 33.5 33.5 0 Total 299.5 307.5 307.5 0 PERFORMANCE MEASURES AND SERVICE TRENDS 15 16 Estimated 16 17 Projected 17 18 Effectiveness Respond to 95% of critical traffic signal calls within 30 minutes 85% 95% 95% Limit wait time for vehicles at traffic signals to less than 30 seconds 29.5 30 30 Maintain a 95% normal mode of operation for traffic signal system 96% 98.9% 98% Respond to 95% of critical sign calls within 30 minutes 100% 100% 100% Maintain a 95% rate of uninterrupted streetlight operation 99% 99% 99% Maintain at least 85% of all city streets at a pavement condition of 85 on the PCR Scale 50% 54% 62% Repair reported potholes within 24 hours 80% of the time 42% 60% 75% Operate 99% of fixed route bus system routes within zero to five minutes of published schedules 99% 99% 99% Operate 85% of Trans AID service within 15 minutes of scheduled appointments 85% 85% 88% Maintain the number of preventable accidents to 1.30 per 100,000 miles (Trans AID and Fixed Route Bus System) 1.08 1.25 1.10 Number of Trans AID and Fixed Route complaints 404 652 528 111

PERFORMANCE MEASURES AND SERVICE TRENDS Continued 15 16 Estimated 16 17 Projected 17 18 Workload Number of traffic calming projects completed 1 1 1 Fixed route bus system ridership 3,007,317 2,818,903 2,900,000 Trans AID trips 203,505 193,575 193,575 2015 16 NORTH CAROLINA BENCHMARKING PROJECT RESULTS 60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% Street Pavement Conditions (Percentage of Streets Rated 85% or Better on PCR Scale) 47.0% High Point *Average is for all participants within the N.C. Benchmarking Project Source: NC Local Government Performance Measurement Project, Final Report on City Services for Fiscal Year 2015 2016, May 2017 BUDGET HIGHLIGHTS STREETS AND TRAFFIC MAINTENANCE 50.0% Winston Salem Average 51.0% $2,000 $1,800 $1,600 $1,400 $1,200 $1,000 The adopted budget includes a net increase in equipment lease expenses ($31,130). Additional payments have been added for the following equipment replacements: one pick up truck ($6,000) in signal maintenance, thirteen parking pay stations ($39,000) in on street parking, two pick up trucks ($12,000), five snow plows and riggings ($6,500), five electric salt spreaders ($4,300), five brine tanks ($7,500) in streets maintenance, and one pick up truck ($6,000) in utility street cuts repair. The pick up trucks and snow removal equipment would allow for snow removal on dead end streets and cul de sacs and provide DOT the ability to better reach residential areas during snow/ice events. The transfer from the Gasoline Tax (Powell Bill) Fund is decreased by $99,110 ( 1.8%). Powell Bill revenues for municipalities are determined based on an estimate of the total funding available from the state, using the population of the City and the number of local street miles to determine a municipality s allocation. Budget adjustments are made based on previous year s actuals. Powell Bill funds can be expended only for maintaining, repairing, constructing, reconstructing, or widening of municipal streets or public thoroughfares or for planning, constructing, and maintaining bikeways, greenways, or sidewalks. $800 $600 $400 $200 $ Cost of Maintenance per Lane Mile Maintained $657 $717 $652 Average $1,858 Greensboro High Point Winston Salem 112

BUDGET HIGHLIGHTS Continued PUBLIC TRANSIT For 2017 18, there is $10,363,880 in property tax revenue budgeted. These revenues provide operating assistance to Fixed Route and Trans AID and the local match for the transit planning grant and for federal capital transit grants. The adopted 2017 18 budget includes an additional $1,012,540 in salaries, operating, and maintenance costs for route enhancements to the fixed route bus system. These enhancements include the addition of nine night routes, eight Saturday routes, and nine Sunday routes. Funding for Route 100 ($216,000) is for the full year, however, the ridership and necessity of the route will be evaluated over the first six months of the fiscal year. Overall funding from the State Maintenance Assistance Program (SMAP) remains at $1,417,870. This revenue is split between Fixed Route ($186,230) and Trans AID ($1,231,640). The adopted budget for Trans AID includes the rescission of the Medicaid fare exemption, and an increase of the Trans AID fare from $0.50 to $1.00 per trip. The revenue generated from this fare increase ($90,000) will be provided to community agencies for distribution to low income Trans AID passengers. Estimated funding from Medicaid for services to agencies is $110,000 for 2017 18. The increasing number of ADA related trips that Trans AID provides has reduced the capacity to provide Medicaid trips. As a recipient of federal transit revenues, the transit system is required to meet the demand for ADArelated trips. Demand for ADA related trips is growing at a significantly higher rate than all other trips. The following chart shows the historic trend of Trans AID trips by category since 2010 11. 250,000 200,000 150,000 100,000 50,000 0 28,346 26,650 74,657 Trans AID Trips by Category 36,659 38,674 37,556 11,438 19,420 15,348 33,585 9,587 27,743 6,898 22,363 2,891 99,014 106,806 119,601 143,014 171,875 185,772 2011 2012 2013 2014 2015 2016 2017 proj. ADA Medicaid Other Under the City County financing agreement, the City covers 85% of the operating deficit for Trans AID, and the County covers the remaining 15%. This allocation is based on the estimated number of trips provided inside the city compared to outside the city. Because Sunday Trans AID service is not provided countywide, the City s share covers 100% of the cost of Sunday service. The County share for 2017 18 is $293,160. 113

BUDGET HIGHLIGHTS Continued 2016 17 Year End Outlook The following table provides estimated year end 2016 17 revenues and expenditures for the Winston Salem Transit Authority enterprise fund. Budgeted Estimated 16 17 16 17 Farebox Revenue $1,754,200 $1,393,470 Other Operating Revenues 1,019,020 936,110 Operating Expenditures (16,092,810) (15,304,230) Operating Loss ($13,319,590) ($12,974,650) Other Revenues $10,000 $21,650 Investment Income 0 36,960 Property Tax Revenue 7,057,720 7,124,610 Intergovernmental Revenue 5,729,310 4,965,090 Transfer to Grants Fund (13,800) (13,800) Transfer to WSTA Capital Fund (206,570) (735,210) Net Income/(Loss) ($742,930) ($1,575,350) Based on these estimates, the Winston Salem Transit Authority fund reserves would decrease by $1,575,350. Long Range Financial Outlook Transit Fund The following chart shows projected Winston Salem Transit Authority fund reserves through 2020 21. $4.0 Winston Salem Transit Authority Fund Reserves $3.14 $2.0 $2.50 $2.43 $2.65 Millions $0.0 $1.37 $1.10 $1.08 $0.93 $1.28 $1.38 $1.22 $0.11 $2.0 09 10 10 11 11 12 12 13 13 14 14 15 15 16 Estimated 16 17 Projected 17 18 Projected 18 19 Projected 19 20 Projected 20 21 114

BUDGET HIGHLIGHTS Continued Bus Ridership The following chart shows the trend in fixed route bus ridership since 2004 05. The Winston Salem Transit Authority projects that fixed route bus ridership will total 2.9 million passengers in 2017 18. 4.0 3.5 3.0 Fixed Route Ridership 3.46 3.33 3.18 3.27 3.25 2.75 2.85 2.77 2.77 2.94 3.01 2.82 2.82 2.90 Millions 2.5 2.0 1.5 1.0 0.5 0.0 2005 2006 2007 2008 2009 2010 2011 2012 2013 *Route 30 service began in September 2008 ( 2009) **Sunday service routes (7) began on November 3, 2013 ( 2014) ***New fixed route system began on January 2, 2017 ( 2017) 2014 2015 2016 2017 Est. 2018 Proj. 115

NON DEPARTMENTAL Listed below are the appropriations related to the Quality Transportation strategic focus area that are not included in any of the program budgets in this section of the document. EXPENDITURES Budget Adopted Percent Powell Bill Fund (Gasoline Tax) 15 16 16 17 17 18 Change Transfer to General Fund $5,147,819 $5,390,080 $5,290,970 1.8% Transfer to Capital Projects Fund 1,355,632 1,137,450 1,797,450 58.0% Total Expenditures $6,503,451 $6,527,530 $7,088,420 8.6% RESOURCES Powell Bill Fund (Gasoline Tax) Gasoline Tax $6,535,411 $6,527,530 $6,428,420 1.5% Fund Balance Appropriation 0 0 660,000 N/A Total Resources $6,535,411 $6,527,530 $7,088,420 8.6% Addition to Fund Balance $31,959 $0 $0 N/A 116

CAPITAL PROJECTS Listed below are the capital projects appropriated for the Quality Transportation strategic focus area. Adopted EXPENDITURES 17 18 Streets and Sidewalks Bridge Repair and Replacement $3,000,000 Sidewalk Maintenance/New Sidewalk Construction 510,000 Greenway Development 292,700 Street Resurfacing Projects 2,637,450 Traffic Calming 146,350 Traffic Safety 146,350 Public Transit Passenger Amenities $34,000 Section 5339 Bus and Facilities Program 468,100 Security Enhancements 34,000 Transit Facility Renovations 340,000 Transit Vehicle Maintenance 117,750 Total Expenditures $7,726,700 FUNDING SOURCES Bonds General Obligation Bonds / Two Thirds $1,950,000 Intergovernmental Resources Federal Transit Administration $818,480 North Carolina Department of Transportation 2,400,000 Powell Bill Funds (Gasoline Tax) 1,797,450 Other Motor Vehicle Privilege Tax $585,400 Property Taxes Winston Salem Transit Authority Fund 175,370 Total Funding Sources $7,726,700 117

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