About Your Policy This ( the PDS ), the Shippers Interest Insurance Policy (available by sending an email to au.claims@dhl.com) and any endorsements, other documentation (such as a consignment note) that may be issued from time to time, set out the contract between the Insurer/We/Us/Our and the Insured/You/Your. They should be read as one document and any word or expression to which a specific meaning has been given shall have the same meaning wherever it may appear unless otherwise specifically stated You agree to pay Us the Premium and comply with the responsibilities described in this Policy. Throughout the policy wording and the PDS the Insured can also be referred to as "You" or "Your" and the Insurer as "We", "Us" or "Our". The PDS, the Policy and any endorsements that are issued, describe the terms and conditions of Our contract with You. You should consider all documents together as one, and read it carefully to determine Your rights and duties, and what is and is not covered. If You think that any details contained in these documents are not correct or if You need to change anything, You should tell Us. About AIG Australia This insurance is issued by: AIG Australia Limited ( AIG ) ABN 93 004 727 753 AFSL 381686 Level12 717 Bourke Street Docklands Victoria 3008 A member of American International Group, Inc AIG issues/insures this product pursuant to an Australian Financial Services Licence ("AFSL") granted to Us by the Australian Securities and Investments Commission. AIG prepared this Product Disclosure Statement. All Retail Clients are required to be provided with a PDS provided by the product issuer/insurer. DHL Express (Australia) Pty Ltd ABN 62 001 112 929 has been appointed by AIG as a distributor to deal in the Insurance on behalf of AIG under Class Order CO 05/1070-General Insurance Distributors. Retail Clients A "Retail Client" means an individual or small business. Small Business means: 1. A manufacturing entity with 100 employees or fewer 2. A non-manufacturing entity employing 20 individuals or fewer. Current Version Prepared 30 January 2015 DHL-Shippers Interest Insurance 1 of 6
WHAT IS THE PRODUCT DISCLOSURE STATEMENT? The PDS contains information about key benefits and significant features of this Shippers Interest Insurance Cover. The purpose of the PDS is to assist You in Your purchasing decision and ability to compare this product with other insurance. This document also contains important information about Your rights and obligations including the Duty of Disclosure and the Cooling Off Period for Retail Clients. The terms and conditions of Your insurance are contained in the Shippers Interest Insurance Policy wording which can be accessed by sending an email to au.claims@dhl.com. It is important that You read and understand the Policy wording. Based on the information provided by You when You applied for this insurance and subject to You having paid the required premium, we agree to insure You during the period whilst Your property is transported by the courier DHL Express (Australia) Pty Ltd ABN 62 001 112 929 ( the Courier ). The insurance is distributed by the Courier in terms of a distribution agreement it has entered into with AIG Australia Limited IMPORTANT INFORMATION Conditions, Exclusions and other Terms Depending on the circumstances, You may have to comply with certain conditions, there may also be limitations on the amount we will pay You or sometimes there may be no cover under Your Policy. Below is a summary of the important provisions of the Policy. However, please read the Policy carefully for full details about lodging a claim, the benefits, terms the conditions, exclusions and definitions that apply to this Policy. Summary of Cover Subject to the terms of the policy, the Shippers Interest Insurance Policy is designed to provide All Risks cover, in the event of loss or damage to Your shipment whilst it is being transported by the Courier. "All risks" generally means that any risk is covered that the insurance policy does not specifically omit or omit otherwise by reference. There are some circumstances in which cover will not be provided such as but not limited to: ordinary leakage, loss in weight or volume, or wear and tear of the shipment; loss, damage or expense caused by insufficiency or unsuitability of packing or preparation of the shipment; consequential losses, loss of profit or interest, any indirect losses are excluded loss, damage or expense caused by inherent vice; nature of the shipment; loss, damage or expense attributable to the wilful misconduct by the insured or its agents; loss, damage or expense caused by delay; or where the shipment is transported to a country or to persons which are subject to any sanctions laws binding on AIG. The amount We will pay out is based on and limited to the actual value of goods declared by You. Evidence may be requested to substantiate the declared value in the event of a claim. There is no excess or deductible applicable. DHL-Shippers Interest Insurance 2 of 6
The PDS and the Policy also contain important information about Your rights and obligations including information about Privacy and the General Insurance Code of Practice. Costs and Fees The premium charge for Shippers Interest Insurance is 2.5 % of the actual value of goods declared (subject to a minimum charge of $25.00). The premium charge covers claims costs and the administration costs of the Courier. Any premium amount remaining after meeting such costs will be retained by the Courier as remuneration for distributing the Shippers Interest Insurance You may also be required to pay Government charges which can include stamp duty, goods and services tax and fire service levy, where applicable Duty of Disclosure When You apply for insurance We rely upon the information You provide to decide whether to insure You, and anyone else to be covered, and on what terms. If You do not answer all questions honestly We may reduce or refuse a claim, cancel or avoid the Policy in respect of You. For further information in respect of Your Duty of Disclosure, please see the Duty of Disclosure section of the Policy wording. Change of Risk or Circumstances You should advise Us as soon as practicable of any change to Your circumstances or the Shipment such as but not limited to changes in quality or quantity of the shipped goods, the location of the goods, the destination of the goods or the mode of transport. Cooling off Period You may return the Policy to Us within 14 days of purchasing provided that no claim has arisen or the Courier accepts or collects the goods for shipment whichever occurs earlier. If You are entitled to return the policy within the 14 day period we will cancel the cover and refund in full any premium You have paid. Subrogation The Policy contains provisions which enable us to assume any rights of recovery You or any other Insured person may have against a third party in respect of a covered loss. How to Make a Claim You, or someone else on Your behalf, must contact us as soon as reasonably practicable after any event happens which is likely to lead to a claim. You can do this by calling 1300 030 886, or by emailing us at australia.marineclm@aig.com. Alternatively, You can download a claim form over the internet at http://www.aig.com.au/ under the Claims tab and thereafter send the claim form to the above email address. Code of Practice AIG is a signatory to the General Insurance Code of Practice. This aims to raise the standards of practice and service in the Insurance Industry, improve the way the claims and complaints are handled and help people better understand how general insurance works. Information brochures on the Code are available on request. DHL-Shippers Interest Insurance 3 of 6
Privacy AIG is bound by the Australian Privacy Principles. The Australian Privacy Principles apply to any personal information collected by Us. This notice sets out how AIG ("We, Us, Our") collects uses and discloses personal information about: You, if an individual; and other individuals You provide information about. Further information about our Privacy Policy is available at www.aig.com.au or by contacting Us at australia.privacy.manager@aig.com or on 1300 030 886. How We collect Your personal information AIG usually collects personal information from You or Your agents. AIG may also collect personal information from: Our agents and service providers; other insurers; people who are involved in a claim or assist Us in investigating or processing claims, including third parties claiming under Your policy, witnesses and medical practitioners; third parties who may be arranging insurance cover for a group that You are a part of; providers of marketing lists and industry databases; and publicly available sources. Why We collect Your personal information AIG collects information necessary to: underwrite and administer Your insurance cover; maintain and improve customer service; and advise You of Our and other products and services that may interest You. To whom We disclose Your personal information In the course of underwriting and administering Your policy We may disclose Your information to: entities to which AIG is related, reinsurers, contractors or third party providers providing services related to the administration of Your policy; banks and financial institutions for policy payments; assessors, third party administrators, emergency providers, retailers, medical providers, travel carriers, in the event of a claim; other entities to enable them to offer their products or services to You; and government, law enforcement, dispute resolution, statutory or regulatory bodies, or as required by law. AIG is likely to disclose information to some of these entities located overseas, including in the following countries: United States of America, United Kingdom, Singapore, Malaysia, the Philippines, India, Hong Kong, New Zealand as well as any country in which You have a claim and such other countries as may be notified in Our Privacy Policy from time to time. You may request not to receive direct marketing communications from AIG. Access to Your personal information Our Privacy Policy contains information about how You may access and seek correction of personal information We hold about You. In summary, You may gain access to Your personal information by submitting a written request to AIG. In some circumstances permitted under the Privacy Act 1988 (Cth), AIG may not permit access to Your personal information. Circumstances where access may be denied include where it would have an unreasonable impact on the privacy of other individuals, or where it would be unlawful. DHL-Shippers Interest Insurance 4 of 6
Complaints Shippers Interest Insurance Our Privacy Policy also contains information about how You may complain about a breach of the applicable privacy principles and how We will deal with such a complaint. Consent Acknowledgment Your application for the insurance may include a consent that You, and any other individuals You provide information about, consent to the collection, use and disclosure of personal information as set out in this notice. Dispute Resolution What should You do if You have a complaint? AIG are committed to handling any complaints about our products or services efficiently and fairly. If You have a complaint: 1. Contact us on our dedicated complaints line 1800 339 669 and/or in writing to: Head of Compliance AIG Level 12, 717 Bourke Street Docklands VIC 3008 2. If Your complaint is not satisfactorily resolved You may request that the matter be reviewed by our Internal Dispute Resolution Committee ("IDRC") by writing to the person who signed the response letter. Alternatively, You can contact us on our dedicated complaints line 1800 339 669 and request the matter be referred to the IDRC. We will respond to You with the Committee s findings within 15 working days. You can also write directly to the Chairperson of the IDRC: The Chairperson IDRC AIG Level 12, 717 Bourke Street Docklands VIC 3008 3. If You are not satisfied with the finding of the Committee, You may be able to take Your matter to an independent dispute resolution body, Financial Ombudsman Service ("FOS"). This external dispute resolution body can make decisions with which AIG are obliged to comply. Contact details are: Financial Ombudsman Service Phone: 1300 78 08 08 (local call fee applies) Email: info@fos.org.au Internet: http://www.fos.org.au GPO Box 3, Melbourne, VIC 3001 DHL-Shippers Interest Insurance 5 of 6
Goods and Services Tax (GST) The amount of premium payable for this Policy also includes an amount on account of GST. The sums insured under this Policy exclude GST. When We make a payment under this Policy for the acquisition of goods, services or other supplies we will reduce the payment by the amount of any input tax credit that You are or would have been entitled to if You made a relevant acquisition. Where You are registered for GST You must tell us Your correct input tax credit entitlement. Any fines or penalties arising from Your incorrect advice are payable by You. DHL-Shippers Interest Insurance 6 of 6