Frequently asked questions & guidance notes

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1 Frequently asked questions & guidance notes

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3 Frequently asked questions Why do we need this information? In order to comply with global and our own anti-money laundering standards and obligations we are required to periodically review our records of information for all our customers and ensure certain information we hold about our customers is up-to-date. This updated information is required for all customers, including existing customers where some of this information may have been previously provided. You already know my details, why do I have to resupply information that you already have? We are required to regularly validate information that we hold. By asking customers to update their information, we can be confident that we are checking our records against information that is current and correct. Will I be asked to provide any more information in addition to the details on this form? By obtaining this information from you at this stage, we hope that no further clarification or supporting documentation is required. However, in some circumstances we may still need to contact you for further assistance. What will RBS International do with this information? Once the information that is supplied has been verified as true, it will be used to check against our current records to ensure the information we hold is correct. Information will be verified by checking against various data sources. How will the information be kept? We have taken steps to ensure that the information you provide, whether electronic or paper, is stored securely by the Bank. I am not able to provide the information within the time allowed. What should I do? Please call our dedicated helpline on the number as provided in the covering letter between 9am and 5pm Monday to Friday (UK time) and we will be happy to help. Alternatively, please Cust.Support@rbsint.com and we will happily respond to your query. I ve lost my pre-paid envelope. Where should I send the form? Please send the form to IRCP Support Team, PO Box 11, 23 Broad Street, St Helier, Jersey, BRITISH ISLES, JE1 1AE. Where can I obtain extra copies of the Customer Information Pack (CIP)? Should you require additional copies of the CIP then please go to rbsinternational.com/cip where you will find all relevant documentation that can be downloaded and printed as required. I no longer need my account(s). What are the steps I must take to close my account(s)? If you decide that you no longer need your account(s) then please look to complete Section I: Request to Close an Account of the CIP only and send this back to us using the enclosed pre-paid envelope. If you are choosing to close your account(s) there is no need for you to complete the CIP in full, you only need to complete and return Section I: Request to Close an Account. Your account(s) cannot be closed over the phone or on-line. Can I scan or fax the form back? We require original copies of the CIP and original certified copies of passports or other identity documents, and original certified copies of proof of residential address documents. Please use the enclosed pre-paid envelope to return the CIP and associated documentation. We will not accept scanned or faxed documents. 1

4 Are there any charges if I call the helpline? Calls to the helpline, which can be found in your covering letter, are charged at your standard network rate when calling from a UK-based landline. The cost of calls from mobiles or from overseas may vary. What will happen if I do not supply this information? The Bank is required to ensure it complies with global and its own anti-money laundering standards and obligations. Ultimately, if we do not receive what we need or we are unable to validate your information, we may be in breach of these standards and may not be able to continue to act as your bank. In the event that we do not hear from you then we will have to take additional steps. This could ultimately include the blocking of transactions into and out of your account or withdrawal of your banking facilities in line with our terms and conditions. Will the bank be refunding any costs I incur in getting my documents certified? Unfortunately we will not be refunding any costs associated with the certification of the required documentation. This documentation is required by us in order to operate your account(s). You can take the documents to any authorised RBS or NatWest Employee, Lawyer*, Advocate or Notary Public*, Accountant*, a Director, Manager, or Officer of a Regulated Financial Services Business in a well regulated Jurisdiction, Bank Manager of a licensed, regulated bank, a Company Secretary*, a Senior Civil Servant, Member of the Judiciary, Serving Police Officer or Serving Customs Officer provided they are not in a high risk jurisdiction to have the copies certified using the Pro-forma Certification Forms within sections E and F of the Customer Information Pack. * who is a member of a recognised professional body Guidance notes The following provides you with relevant guidance to key terms and acceptable documentation to certify your identity and to verify your address. Glossary of Terms Principal Account Holder primary and main person designated and authorised to transact business on behalf of the account. Joint Account is a bank account shared by two or more individuals. Any individual who is a member of the joint account can make withdrawals from and deposits into the account. Joint Account Holder any additional account holder(s) to the principal account holder that are designated and authorised to transact business on behalf of the account. Certified Copy is a copy (i.e. photocopy) of a primary document (see acceptable documents for both certification of identification and verification of residential address on following pages) that has been endorsed and certified that it is a true copy of the primary document. Authority To Operate notification provided to the bank that you have provided additional individuals authority to operate your account(s). This would include providing a Third Party Mandate or assignment of Power of Attorney. Third Party Mandates is a formal instruction from you to the bank. It tells us that you would like another party to carry out everyday banking transactions on your account(s). Power of Attorney (PoA) is written legal authority given by one party (the principal) to another (the agent) to act on the principal s behalf to deal with the principals financial affairs. 2

5 Certification of Identification Acceptable documents Table A Table A (below) sets out the standard acceptable documents to be used to verify a person s identity, in line with the bank s own anti-money laundering policy. The documents are considered to be the best possible, in descending order of acceptability. Please provide at least one document from this table. TABLE A PROVIDE A CERTIFIED COPY OF AT LEAST ONE DOCUMENT FROM THIS TABLE Document Type Passport National Identity Card Driving Licence Birth Certificate Group Introduction Certificates Conditions / Additional Information Must be current and valid; Must bear a photograph of true likeness of the individual and be presigned (if required by issuing country); Copies must be taken of the page(s) that verify the passport number, Customer s signature and photograph. Note: Internal or domestic Russian Passports are not acceptable as proof of identity. Must be current and valid; Must bear a photograph of true likeness of the individual and be presigned (if required by issuing country); Must be current and valid; Must bear a photograph of true likeness of the individual and be presigned (if required by issuing country); Only accepted if issued by the UK, Isle of Man, Channel Islands, Gibraltar, an EU member state, US, Canada, Australia or South Africa provided this has not already been used for confirmation of address purposes. If the address on the licence doesn t match the application, the reason why must be annotated in the Customer Information Pack, If the driving licence does not verify nationality additional documentation should be provided to verify nationality A PROVISIONAL driving licence may only be accepted if issued by the local jurisdiction above conditions for a full licence must also apply. Accepted for infants and minors only, Must be supported by additional documentation, namely: - A letter from the parent or guardian addressed to the Bank confirming their status (i.e. I am the parent / guardian of [name of minor]), date of birth and the residential address of the minor. If you already have a relationship with RBS Group, an appropriate introduction certificate may be used. The identity document must be in date and the address still current. The customer s direct permission must be given to share this information regardless of which direction the sharing is occurring please provide relevant note confirming your permission to share this information. 3

6 Verification of residential address Acceptable documents Table B Table B (below) sets out the standard acceptable documents to be used to verify a person s residential address, in line with global and the bank s own anti-money laundering policy. Confirmation of address must relate to your residential address and contain your full name or initials and surname. Please note that PO Box and C/O addresses are not permitted for residential address. The documents are considered to be the best possible, in descending order of acceptability. Please provide at least one document from this table. NOTE: Certified copies of documents being used to verify address must be copies of original documents received in the post. Electronic copies of any of the documents listed below which have been provided online and/or received via are not acceptable. TABLE B PROVIDE A CERTIFIED COPY OF AT LEAST ONE DOCUMENT FROM THIS TABLE Document Type Utility Bills Electricity, Water, Gas, Telephone (landline only) Mobile telephone bills are not acceptable Financial Statements from a recognised and reputable bank, building society or credit card company. Bill or official assessment from a central or local government department or agency Council Tax or Rates Bill Driving licence Conditions / Additional Information Utility bills must be no more than 6 months old and not be a reminder (or red bill); Must have been received by the Customer in the post; The utility bill must evidence that a service is being supplied (and used by the occupant) and be for the address being verified; For landline telephone bills ALL pages must be provided to verify that the service provided is for a land line and not a mobile service. Must be received by the Customer in the post; Statements must be no more than 6 months old; Mortgage Statements, must be no more than 12 months old; Dividend statements - counterfoil / voucher must be no more than 6 months old; Statements may be in joint names but both parties must be clearly named. Rates bill or final assessment from official agencies or local government; Generic mailshot notices cannot be accepted; Correspondence must be no older than 12 months. Must be no older than 12 months. Must not have been used as the sole document to verify identity; Only accepted if issued by the UK, Isle of Man, Channel Islands, Gibraltar, an EU member state, US, Canada, Australia or South Africa provided this has not already been used for confirmation of identity purposes. 4

7 TABLE B - CONTINUED Document Type Written record of a home visit by a staff member Evidence of property document or tenancy agreement Group Introduction Certificates Conditions / Additional Information Staff members visiting a Customer s place of residence must complete and provide a Staff Verification form. The visit must have occurred within the last 6 months and match the address being verified. Lawyer s confirmation of a property purchase or legal document recognising title to the property; Tenancy agreements between an employer and employee or an estate agent / letting office and the Customer If you already have a relationship with RBS Group, an appropriate introduction certificate may be used. The identity document must be in date and the address still current. The customer s direct permission must be given to share this information regardless of which direction the sharing is occurring please provide relevant note confirming your permission to share this information. 5

8 The Royal Bank of Scotland International Limited (RBS International). Registered Office: P.O. Box 64, Royal Bank House, 71 Bath Street, St. Helier, Jersey JE4 8PJ. Tel Regulated by the Jersey Financial Services Commission. Guernsey business address: P.O. Box 62, Royal Bank Place, 1 Glategny Esplanade, St. Peter Port, Guernsey, GY1 4BQ. Tel Regulated by the Guernsey Financial Services Commission and licensed under the Banking Supervision (Bailiwick of Guernsey) Law, 1994, as amended, the Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law, 2002, and the Protection of Investors (Bailiwick of Guernsey) Law, 1987, as amended. Isle of Man business address: Royal Bank House, 2 Victoria Street, Douglas, Isle of Man IM99 1NJ. Tel Licensed by the Isle of Man Financial Services Authority in respect of Deposit Taking, Investment Business and registered as a General Insurance Intermediary. Our services are not offered to any person in any jurisdiction where their advertisement, offer or sale is restricted or prohibited by law or regulation or where we are not appropriately licensed. Internet s are not necessarily secure as information might be intercepted, lost or destroyed. Please do not any account or other confidential information. Whilst we make every effort to ensure that the information, including information based on statutes or other legislative or regulatory instruments, given in this web site is up to date, it is not possible to guarantee that this is the case and so we shall not be liable for any loss resulting from reliance upon such information. Calls may be recorded. IRCPN02 Jul 16