BLUE RIDGE LEGAL SERVICES, INC. STATISTICAL CASE SERVICES OUTCOMES REPORT AND FOR

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1 BLUE RIDGE LEGAL SERVICES, INC. STATISTICAL CASE SERVICES AND OUTCOMES REPORT FOR

2 BRLS CASE OUTCOME MEASUREMENTS HIGHLIGHTS BRLS staff and volunteer pro bono attorneys achieved the following outcomes for our lowincome clients during : Debtor Relief and Consumer Issues Obtained 22 bankruptcy discharges, discharging $857,965 in debts while recovering $9,585 in garnished wages. Stopped or reduced debt collection actions against 19 clients, avoiding $78,998 in claims and recovering $1,711 in damages. Averted 1 repossession. Avoided deficiency judgments for 4 clients, avoiding $21,329 in claims. Quashed 43 garnishments, liens, or levies, returning $13,479 to the clients. Overcame illegal sales contract for 1 client, recovering $5 in damages. Enforced warranty for 4 clients, recovering $3,849. Overcame fraudulent sales practice for 1 client, recovering $1,276. Provided assistance with tax problem for 1 client. Unsuccessfully represented 2 clients in consumer matters. Assisted 12 clients with consumer matters outside of litigation, recovering $46,324 and avoiding $6,95 in liability. Provided advice and counsel to 176 clients on debtor and consumer issues. Family-Related Issues Obtained adoptions for 1 child. Obtained child custody orders for 43 clients. Preserved child visitation rights for 3 clients. Obtained divorces or annulments for 364 clients, recovering $25,959 in lump sum benefits and avoiding $42,5 in debts, and obtaining 78 name changes. Obtained Separation Agreements for 6 clients. Obtained $12,414 in equitable distribution of marital property for 2 clients. Obtained guardianships/conservatorships for 22 incapacitated adults. Advised 7 other clients on guardianship issues. Established paternity for 2 children. Obtained court protection for 26 victims of domestic violence, including 2 elderly victims. Obtained, preserved, or increased child support for 14 clients worth $1,98 monthly plus lump sum recoveries of $7,779. Obtained reductions in child support obligations for 2 clients. Obtained, preserved, or increased spousal support for another 6 clients, of $22,826 in lump sum and $2,47 in monthly support. Acted as Guardian ad Litem for 17 children. Assisted 16 clients with family matters outside of litigation. Provided advice and counsel to 47 other clients on family-related issues.

3 Provided non-litigation advocacy to 5 clients. Obtained other benefits in family law cases for 16 clients, recovering $1,85 in lump sum. Unsuccessfully represented 18 clients in family law proceedings. Access to Health Care Issues Obtained, preserved, or increased Medicaid benefits for 11 clients, obtaining $37,765 in lump sum and $6,176 in monthly financial benefits. Provided Medicaid or long-term care planning to 2 clients. Prevented denial of rights to 7 nursing home residents, avoiding $6, in lump sum liability and $12, in monthly billings. Advised 22 clients on health care issues. Assisted 4 clients with health care matters outside of litigation. Housing Issues Prevented evictions for 33 families, successfully defeating $7,56 in claims for charges and retaining $4,911 in monthly rental subsidies. Delayed eviction for 27 families, while successfully defending against $16,556 in charges. Avoided foreclosures for 3 clients. Prevented the denial of 3 public housing tenants rights, avoiding $1,71 in liability. Avoided over $16,156 in illegal charges imposed by landlords on another 1 families while recovering $525 for our clients. Enforced rights to decent, habitable housing for 4 clients, recovering $1,. Enforced tenants rights under their lease for 1 client, recovering $3,99. Obtained access to housing for 1 client. Provided non-litigation advocacy on behalf of 4 households in housing-related issues, recovering $2,86 and avoiding $12,3 in liability. Provided counsel and advice to 148 other clients with housing-related problems. Obtained other housing benefit for 7 clients, avoiding $9,836 in liability. Unsuccessfully represented 2 clients in housing disputes. Other Public Benefit Issues Obtained SSI and Social Security disability benefits for 6 clients, securing $17,238 in lump sum benefits and $1,152 in monthly benefits. Obtained, preserved, or increased unemployment compensation benefits for 4 clients, with accrued benefits of $17,238 and monthly benefits of $1,152. Provided non-litigation advocacy on behalf of 8 households in benefit-related issues, avoiding liability for $3,166. Provided counsel and advice to 17 other clients with public benefit issues, helping to recover $2,. Unsuccessfully represented 1 client in public benefits proceedings.

4 Miscellaneous Matters Advised 1 client regarding education issues. Secured appropriate special education services for 1 client. Avoided suspension for 1 client. Obtained back wages of $1,41 for 1 client. Advised 5 clients and provided another client non-litigation advocacy in employment matters. Advised 5 clients on individual rights issues and provided another immigrant with nonlitigation advocacy services. Unsuccessfully represented a client on a disability-related matter. Assisted 91 homeless persons obtain their birth certificates. Advised 6 clients on individual rights issues. Unsuccessfully represented 1 client in an individual rights matter. Assisted 2 non-profit groups with governance issues. Overcame driver s license restriction for 1 client. Drafted wills for 185 clients. Drafted 188 living wills, powers of attorney, or health care proxy documents. Advised 17 clients on wills and estates problems. Assisted 1 client in collecting a judgment. Summary In the 681 cases involving on-going representation, we fully achieved our clients goals in 88% of the cases, and partially achieved them in another 6%. Overall, we achieved: 2262 outcomes for 254 clients that benefited 5,12 low-income people, including affirmative lump sum recoveries of $32,14; affirmative monthly recoveries of $23,12; avoidance of $1,29,769 in lump sum debts or damages; and avoidance of $19,18 in monthly obligations.

5 Total Cases Closed Annually # of Cases Closed Original BRLS Service Area Lexington and Roanoke Offices

6 Cases Closed By Locality - Locality Volunteer Totals Attorneys Alleghany Augusta Bath 1 1 Bedford Botetourt Buena Vista, City of Clarke Covington, City of Craig Franklin Frederick Harrisonburg, City of Highland Lexington, City of Page Roanoke, City of Roanoke Rockbridge Rockingham Salem, City of Shenandoah Staunton, City of Warren Waynesboro, City of Winchester, City of Other Virginia Other USA TOTALS

7 45 Cases Closed by Locality

8 Distribution of Services by BRLS and LASRV Combined Compared to Poverty Population in % of Total Service Area 3.% 25.% 2.% 15.% 1.% 5.%.% Alleghany Augusta Bath Bedford Buena Botetourt Vista, City of Clarke Covingto n, City of Craig Franklin Frederick Harrisonb urg, City of verty Population 1.72% 5.67% 1.58% 4.85% 2.15% 1.1%.79% 1.6%.38% 6.52% 4.74% 12.12%.2%.75% 3.6% 18.25% 5.12% 2.38% 6.72% 2.3% 4.18% 3.49% 2.96% 3.52% 4.39% of Cases Closed 2.% 4.42%.33% 4.74% 2.19% 1.28%.46%.75%.72% 4.91% 2.85% 4.94%.2%.69% 2.39% 34.29% 7.59% 4.19% 6.9% 3.17% 1.11% 3.86% 1.34% 3.8% 2.42% Poverty Population Highland Lexington, City of % of Cases Closed Page Roanoke, City of Roanoke Rockbridg e Rockingh am Salem, City of Shenand oah Staunton, City of Warren Waynesb oro, City of Winchest er, City of

9 Types of Services Rendered Programwide LASRV Cases Closed by Legal Problem Programwide Health 2% Housing 13% Public Benefits 2% Individual Rights 5% Wills and POA's 13% Family 5% All Others 1% Consumer/Finance 14% Total Cases Closed = 254

10 Winchester Office: Types of Services Total Cases Closed =259 Winchester Office: Trends in Services Provided

11 Harrisonburg Winchester Office: Types of of Services Fourth Quarter Total Total Cases Cases Closed = 699 =125 1 BRLS Volunteer Staff Attorneys Series3 Harrisonburg Office: Trends in Services Provided

12 5 Lexington Office: Types of Services Total Cases Closed = 382 Lexington Office: Trends in Services Provided

13 5 Roanoke Office: Types of Services Total Cases Closed = 714 (Doesn't include transfers to LASRV.) LASRV Roanoke Office: Trends in Services Provided

14 Outcome of Cases I nvolving On-Going Representation* Total Cases =129 Total Cases = 555 Clients' Goals Achieved 95% Not Achieved 3% Partially Achieved 2% Clients' Goals Achieved 86% Not Achieved 7% Partially Achieved 7% *Includes negotiated settlements, court & administrative hearing decisions and extensive services cases