Results to Date Tools and Resources 4/12/2017 Missouri Electric Cooperatives Human Resources Association Getting Started Guides

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1 Missouri Electric Cooperatives Human Resources Association Michelle Page Senior Field Representative April 12, Results to Date Tools and Resources As of December 31, co-ops joined the coalition Employed nearly 400 veterans Hired over 25 veterans, active service members and military spouses Since January 1, new co-ops have joined the coalition Telephone co-ops have reached out to participate Getting Started Guides Live Online Training Cooperative Career Center 1

2 Plan Restatement 2015 Pilot Cohort Stretch Goal: 120+ Total Participants* 2017 Cohort (as of 3/7/17) 40 Total Participants* 97 Update plan documents with changes since 2012 restatement Effective July 1, 2017 Retirement Security (RS Plan) 401(k) Pension Plan (401(k) Plan) 5 year cycle Internal Revenue Service (IRS) requires Mapping & Hold Period RS Platform Update Date Event Jan 31 Mar 31 May 1 Jun 1 Jul 1 Request May 1 changes (complex) Request May 1 changes (simple) Receive documents for all May 1 changes Final effective date before restatements Provision mapping begins No plan changes (exception process in place) Processing continues Approvals held Project Timeline 3 rd of 4 th Quarter Member-Facing Changes Jun 26 Release agreements to co-ops Jul 15 Approve changes for August 1 if restatement complete 2

3 RS Platform: BA and Participant Facing Changes RS Plan Name Changes RNR01A A RNR01B B Impacts display on RS Plan bills and enrollment screens Benefit Option Forms Personalized Distribution Information Guide Guided Distribution Election Form Retirement Security Online Projections (RSOP) Enhanced look and feel Sample Benefit Distribution Guide Personalized Examples Sample Benefit Distribution Election Form Use of check boxes and symbols New Life Insurance Enhancements 12 3

4 Will Preparation Services 2017 Enhancements 3rd Degree Burn Coverage with AD&D Grief Counseling support Call Appointment with Local Attorney FREE or Reimbursement Funeral planning services Travel Assistance and Identity Theft Emergency and non-emergency services Includes medical evacuation and repatriation of remains up to $500,000 On the Horizon for NRECA Medical 2018 and Beyond Teladoc Hearing Benefit Enhancement Healthcare Cost and Quality Transparency Healthcare Navigation Teladoc Communications Phase 1 January 2017 Welcome mailer from Teladoc sent to Phase 1 participants A postcard incentivizing registration sent to Phase 1 participants A template was be sent to BAs for their use in reminding participants to register; the will also remind BAs of the materials available for order January 2018 Anticipated full launch to all cooperatives in the NRECA Medical Plan NOTE: HDHP plan consult fees will be $45 4

5 NRECA Hearing Benefits NRECA benefit unchanged since 1984 Hearing aids must be necessitated by impairment of hearing following ear surgery or due to traumatic injury. Currently no benefit will be paid for replacement of a hearing aid for any reason. The Plan will cover a maximum up to $750 per ear in eligible hearing aid charges in a covered person s lifetime. Hearing Benefits: 2018 Enhancement Benefit changes for 2018 under NRECA Medical Plan: Removal of restrictive benefit language Significantly increasing the benefit amount Modernizing lifetime maximum to $10,000 in eligible expenses. Why Healthcare Cost & Quality Transparency? Updated Provider Search Tool Via U.S. Spends more on health care than any other country, but ranks 45 th in outcomes Rise in health care costs without improvements in quality of treatment Key driver is lack of cost transparency in the industry Lack of competition among providers and facilities Patients lack knowledge and information to choose best providers Employers absorb majority of the cost with no control Abcd, Gabriel S., MD Efgh, Shelly A., MD 20 5

6 Health Care Navigation & Cost Transparency: Members Face a Challenging Journey Health Care Navigation Find the right doctors, dentists, hospitals, other healthcare providers. Expedite appointments Address complex medical conditions, research and locate latest treatments Coordinate care and schedule follow-up visits with the medical team; help transfer X-rays, medical results Arrange specialized treatments and tests; answer questions about results, treatments and prescribed medication Clarify benefits including copays, and help facilitate access to appropriate care Provide health cost and quality estimates for common medical procedures for informed decisions Gaps In Care Coaching. Ongoing tailored gaps in care health coaching by personal advocates Offer personal contact with a nurse and web-based health information to support treatment decisions Help resolve insurance claims, negotiate billing Goal: Integrated and Simplified Member Experience New Coverage Single Access: Phone number Internet Mobile App Member & Provider services: Benefits (Medical & Pharmacy) Eligibility Provider selection utilizing cost/quality metrics Advocacy Clinical & Care coordination services: Pre-notification (SHARE) Concurrent/utilization review Pre-admission/post-discharge Episodic care coordination Case Management Chronic condition management First Steps Maternity EAP 3-D Mammograms now covered Retroactive to 1/1/17 MyHealth Coaches CBA (Claims Payer) MyHealth Manager CVS/caremark (PBM) 6

7 My Benefits Auto-Rebalancing Option - Online Employee Benefits Website Development Update New 11/15 Salary Collection Enhanced BA Guide Updated design Provides immediate validations to ensure correct salaries Includes new job classification collection. Import file is changing. New format will be sent to BAs in early 2016 and we are working with SEDC and NISC to update their standard download files. Access plan or topical information immediately Easy to use search Customize bookmarks

8 Mercy and Cox are both in the United HealthCare network No impact to the Healthlink network 30 8