DRAFT. Changes to housing support under Universal Credit for 18 to 21 year olds

Transcription

1 Changes to housing support under Universal Credit for 18 to 21 year olds Summary From 1 st April 2017, some 18 to 21 year olds claiming Universal Credit (UC) will not be entitled to help with housing costs. In broad terms, those affected will be single claimants with no children who are out of work and subject to all work-related requirements under UC. However, a long list of exemptions means that not all of those who fall into these broad categories will be affected (e.g. those unable to live with their parents and certain vulnerable people). This analysis aims to quantify the number of people affected by this policy in Wales. Although people on Housing Benefit are not affected by this policy change (unless they stop claiming Housing Benefit, then at a later date make a claim for housing support through UC), a similar caseload would be expected under UC had this policy not been introduced. Therefore, Housing Benefit data has been analysed to provide an indication of the impact of this policy in the medium term. Given the rollout of UC, it seems most appropriate to use Housing Benefit data from 2014 to estimate the potential impact of this policy change. This also aligns with the data used to produce DWP s estimate of the impact of this policy in Great Britain. Later data will not give a full picture of the impact given the timing of the rollout. Although some UC claimants will be protected from this change (e.g. if they received housing support under UC prior to 1 April 2017), given the churn of claimants, this protection will be exhausted in the long run. We are currently unable to supplement Housing Benefit data with UC data because the data breakdowns required are not available. In January 2014: o There were 250,330 Housing Benefit claimants in Wales. Of these, 7,460 were aged 18 to 21, which is equivalent to 3 per cent of the total caseload. o The majority (6,310 or 85 per cent) of Housing Benefit claimants aged 18 to 21 years old were in receipt of a passported benefit. This includes 1,750 claimants in receipt of income-based Jobseeker s Allowance (JSA), which provides an indication of those out of work and subject to all work-related requirements under UC. o Of these, 1,370 claimants were single with no child dependant. Over half (710) of these claimants are in the social rented sector. We have assumed these claimants fall into an exemption criterion as their ability to access social housing at this age is likely to be a consequence of being vulnerable (although there may be a small proportion who are not exempt). 1

2 o This leaves around 650 claimants in the affected group. This represents our best estimate of the number of people in Wales affected by this policy in steady state (i.e. when the policy is fully rolled out). o Economic conditions (e.g. the labour market) and demographic factors, amongst other factors, will play a role in the number of people affected by this policy. For example, the direction of recent labour market changes suggests that the affected group may be smaller than indicated by the 2014 data. o Of the 650 claimants estimated to be affected: - 10 per cent were 18 years old, 23 per cent were 19 years old, 30 per cent were 20 years old, and 36 per cent were 21 years old - 61 per cent were male and 39 per cent were female o Our estimates suggest the highest number of affected claimants will be in Cardiff and Neath Port Talbot. When measured as a proportion of all 18 to 21 year old Housing Benefit claimants in each local authority area, the highest proportions of affected claimants are estimated to be in Denbighshire and Blaenau Gwent. However, there are some slightly surprising results in the local authority level analysis, which may be explained by data issues with population estimates. o As the policy relates to new claimants for housing support on UC from April 2017, it will take a few years for the policy to have full impact. A Department for Work and Pensions (DWP) Equality Impact Assessment estimates around 1,000 people in Great Britain will be affected by this policy change in 2017/18, rising to 11,000 by 2020/21. Using the equivalent Housing Benefit data for Great Britain as we have used for Wales, our estimates suggest around 10,500 people would be affected in Great Britain in steady state. This aligns with DWP s estimate. We have requested a Wales level estimate from DWP, and this has been received via . Their estimation is that claimants in Wales will be around 5% of the total caseload in Great Britain, so this suggests there will be around 500 affected claimants in Wales by 2020/21. Their analysts ran a country split on single year old HB & JSA claimants with no children, to replicate the group in scope for the policy. It was run on two Single Housing Benefit Extract admin datasets, one from 2014 before UC roll out ramped up and a recent dataset (November 2016). Both splits were between 5-6%. If a 6% share (of the 11,000 rounded figure) is taken, the number of affected claimants in Wales is in line with the Welsh Government s best estimate. This measure is estimated to save the UK Exchequer 40 million a year in However, losses at the individual level will be notional. A notional loss measures the entitlement claimants would have been eligible for had the policy not been changed, rather than claimants losing income they had 2

3 already been receiving (i.e. a cash loss). DWP expect those affected to either secure an early return to work or return to the parental home. The loss at the individual level is dependent on the claimant s rental liability, which can vary widely depending on where they live. Claimants in scope for this policy will have their housing costs limited to the Shared Accommodation Rate (SAR) of Local Housing Allowance (LHA). The SAR varies between a week in Brecon and Radnor to in Wrexham (based on rates). This gives a reasonable indication of the level of notional loss. Given that this policy will involve notional rather than cash losses, at the individual level, it seems more appropriate to view the impact as changing the lifestyles and choices open to a small group of 18 to 21 year olds rather than in monetary terms. Background UC is gradually replacing the following benefits and tax credits: Income-based JSA Income-related Employment and Support Allowance (ESA) Income Support Working Tax Credit (WTC) Child Tax Credit (CTC) Housing Benefit Support for housing costs, children and childcare costs are integrated into Universal Credit. It also provides additions for disabled people and carers. From 1 st April 2017, some 18 to 21 year olds claiming UC will not be entitled to help with housing costs. This change will apply to those making a new claim to UC and it will only apply to those making such claims in UC full service areas 1. People on Housing Benefit are not affected, nor claimants with an existing UC award. It will not apply to claimants who move from Housing Benefit to the UC full service, nor to those moving from UC live service to UC full service as it rolls out. However, if there is a break in a claimant s entitlement to the housing element of UC when on the UC full service, the policy will apply to them. The policy will apply to single claimants, who are not responsible for a child, and will not apply to those who fall outside of the All Work Related Requirements (AWWR) conditionality group of UC. Under UC, each eligible adult falls into one of four conditionality groups based on their capability and circumstances. Conditionality means work-related things an eligible adult will have to do in order to get full entitlement to Universal Credit. Claimants in the 1 UC full service means the service in areas where no restrictions have been imposed in order for the UC provisions to come into force on a claim for UC and where claims are made via the digital service computer system. 3

4 AWWR group are deemed to have the fewest impediments to work and are expected to do all they can to find a job or a higher paid job. This includes looking for jobs, applying for jobs, going to interviews, etc. They have to be ready and available to take up work straight away. The following 18 to 21 year olds claiming UC will still be able to get help with their housing costs: people receiving UC housing costs prior to 1 April 2017 until they move off UC or cease to claim those housing costs certain vulnerable people (e.g. domestic violence victims, and those who were a care leaver before the age of 18) people unable to live with their parents those claiming as a couple people who are not subject to all work-related requirements for receiving UC (i.e. those with limited capability for work due to health problems, for example, and those subject to no work-related requirements) people who are in work, subject to minimum earnings people who have recently left work, subject to minimum earnings (help is available for a limited period) The above list is not exhaustive. For further detail see: DWP s rationale for this policy is based on the fact that under current arrangements, a young adult on benefit can choose to leave the parental home and pass the additional costs of their rental liability to the tax payer. However, a young adult not supported by the benefits system has to factor the cost of meeting their rent into their decision to leave home. DWP is of the view that it is unfair that taxes paid by young people who are in work but unable to afford to live independently are used to subsidise UC recipients who can leave home without any financial consequences. They acknowledge there are circumstances where it is unreasonable for a young person to remain in, or return to, the family home, and hence exemptions have been put in place to protect such people 2. Alongside this policy, as part of its mitigation actions, DWP has introduced a Youth Obligation, which is a new package of labour market support for year olds, and aims to reduce the number of young adults solely reliant on benefit at any one time. This paper provides analysis of Housing Benefit data for Wales, with the aim of quantifying the number of people potentially affected by the changes to housing support under Universal Credit for 18 to 21 year olds. The paper commences with high level data on the total number of Housing Benefit claimants in Wales, broken down by age, to put the numbers potentially affected by this policy into context. Further breakdowns of the data (e.g. by family type, passported benefit, etc.) are then considered to arrive at an estimate of the impact of this policy. 2 DWP (2017) The Universal Credit (Housing Costs Element for claimants aged 18 to 21) (Amendment) 2016 Equality Analysis 4

5 Analysis Number of Housing Benefit claimants Although people on Housing Benefit are not affected by this policy change (unless they stop claiming Housing Benefit, then at a later date make a claim for housing support through UC 3 ), a similar caseload would be expected under UC had this policy not been introduced. Therefore, Housing Benefit data has been analysed to provide an indication of the impact of this policy in the medium term. As shown by figure 1, the total number of Housing Benefit claimants in Wales decreased from 252,540 in November 2012 to 234,610 in November The number of people on Housing Benefit in Great Britain is also generally decreasing. This downward trend has been influenced by the rollout of UC (amongst other factors), especially since 23 February 2015 when UC was gradually expanded across the whole of Wales for new claims from single people, who would otherwise have been eligible for JSA, including those with existing Housing Benefit and WTC claims. Further detail on the rollout of UC can be found in Annex 1 and Annex 2. Numbers on Housing Benefit will reduce over time as UC continues to roll out and gradually replace Housing Benefit (and the other benefits and tax credits listed above). For example, DWP statistics show around 4,200 households in Wales that received a UC payment in December 2016 were receiving a housing element - 35 per cent of all households in payment. Given the rollout of UC, it seems most appropriate to use data from 2014 (i.e. prior to the introduction of UC in Wales and when the rollout was at an early stage in England) to estimate the potential impact of this policy change. This is because later data will not give a full picture of the impact. Although some UC claimants will be protected from this change (e.g. if they received housing support under UC prior to 1 April 2017), given the churn of claimants, this protection will be exhausted in the long run. We are currently unable to supplement Housing Benefit data with UC data because the data breakdowns required are not available. In January 2014, there were 250,330 Housing Benefit claimants in Wales. 3 DWP statistics show there is a lot of churn among JSA claimants (the equivalent group in UC would be within the scope of this policy) aged years old moving in and out of work and training. For example, in February 2017, 62 per cent of JSA claimants aged had been in receipt of JSA for 6 months or less, 14 per cent over 6 months, and 24 per cent over 1 year. 5

6 Nov-12 Feb-13 May-13 Aug-13 Nov-13 Feb-14 May-14 Aug-14 Nov-14 Feb-15 May-15 Aug-15 Nov-15 Feb-16 May-16 Aug-16 Nov-16 Nov-12 Feb-13 May-13 Aug-13 Nov-13 Feb-14 May-14 Aug-14 Nov-14 Feb-15 May-15 Aug-15 Nov-15 Feb-16 May-16 Aug-16 Nov-16 Number of Housing Benefit claimants DRAFT Figure 1 Housing Benefit claimants in Wales Age of Housing Benefit claimants Figure 2 shows the number of Housing Benefit claimants aged 18 to 21 years old in Wales decreased from 8,670 in November 2012 to 5,090 in November Young people comprise a relatively small proportion of those claiming Housing Benefit. Figures 2 and 4 show in January 2014, there were 7,460 Housing Benefit claimants in Wales aged 18 to 21, which is equivalent to 3 per cent of the total caseload. Figure 2 - Housing Benefit claimants in Wales by age, year olds 50,000 45,000 40,000 35,000 30,000 25,000 20,000 15,000 10,000 5, to to to to 34 6

7 Nov-12 Feb-13 May-13 Aug-13 Nov-13 Feb-14 May-14 Aug-14 Nov-14 Feb-15 May-15 Aug-15 Nov-15 Feb-16 May-16 Aug-16 Nov-16 DRAFT Figure 3 - Housing Benefit claimants in Wales by age, year olds 50,000 45,000 40,000 35,000 30,000 25,000 20,000 15, to to to to to to plus 10,000 Figure 4 - Housing Benefit claimants in Wales by age, January 2014 Housing Benefit claimants in Wales by age, January to 17 0% 18 to 21 3% 22 to 24 5% 65 to 69 7% 70 plus 18% 25 to 34 19% 60 to 64 7% 55 to 59 7% 50 to 54 8% 45 to 49 9% 35 to 44 17% Figure 5 shows the age profile of all young Housing Benefit claimants aged between 18 to 21 years old. The number of claimants increases for each successive age band, but remains relatively small. For example, in January 2014, 39 per cent of claimants in the year old category were 21 years old, 28 per cent were 20 years old, 21 per cent were 19 years old and 12 per cent were 18 years old. Figure 5 - Housing Benefit claimants in Wales aged 18 to 21 7

8 Nov-12 Feb-13 May-13 Aug-13 Nov-13 Feb-14 May-14 Aug-14 Nov-14 Feb-15 May-15 Aug-15 Nov-15 Feb-16 May-16 Aug-16 Nov-16 Number of Housing Benefit claimants DRAFT 3,500 3,000 2,500 2,000 1,500 1, Employment status of Housing Benefit claimants By employment status, we know that the policy change will apply to 18 to 21 year olds who are out of work and more specifically who are in the all workrelated requirements conditionality group for receiving UC. Under UC, each eligible adult falls into one of four conditionality groups based on their capability and circumstances. Conditionality means work-related things an eligible adult will have to do in order to get full entitlement to Universal Credit. The four conditionality groups are: 1) All work-related requirements claimants have to do all they can to find a job or a higher paid job. This includes looking for jobs, applying for jobs, going to interviews, etc. They have to be ready and available to take up work straight away. 2) Work-focused-interview and work-preparation requirements only claimants have to do activities to prepare for work, e.g. attend training, work experience, write a CV, go to interviews with their work coach to help find or stay in work. They won't have to actually search for work or be available for work. 3) Work-focused interview requirements only claimants have to go to regular interviews with their work coach to get support with preparing for work in the future. They won t have to look for work, be available for work or prepare for work now. 4) No work-related activity requirements claimants do not have to do any activities to prepare or look for work. 8

9 Nov-12 Feb-13 May-13 Aug-13 Nov-13 Feb-14 May-14 Aug-14 Nov-14 Feb-15 May-15 Aug-15 Nov-15 Feb-16 May-16 Aug-16 Nov-16 Housing Benefit claimants DRAFT For the purpose of this analysis, we are primarily interested in conditionality group 1 (because claimants in the remaining groups will be exempt from the policy change). JSA claimants can be used as an indicator for this caseload. Figure 6 shows the majority (6,310 or 85 per cent) of Housing Benefit claimants aged 18 to 21 years old were in receipt of one of the following passported benefits 4 as at January 2014: Income Support, income-based JSA, or income-related ESA. The number and proportion of claimants on passported benefits declined to 4,240 and 83 per cent respectively in November As at January 2014, there were 380 Housing Benefit claimants aged 18 to 21 years old not in employment (and not on a passported benefit) and 760 Housing Benefit claimants aged 18 to 21 years old in employment (and not on a passported benefit). Figure 6 - Employment status of Housing Benefit claimants in Wales, 18 to 21 year olds 8,000 7,000 6,000 Employment status of Housing Benefit claimants in Wales, 18 to 21 year olds In employment (and not on Passported Benefit) 5,000 4,000 3,000 2,000 1,000 0 Not in employment (and not on Passported Benefit) Not Applicable (on Passported Benefit i.e. one of the following out-of-work benefits: Income Support, income-based JSA, income-related ESA) Benefit Status of passported Housing Benefit claimants 4 Passported benefits are benefits or schemes which some groups of people are entitled to because of their entitlement to certain other benefits or tax credits. Benefits and tax credits which passport people to other benefits or schemes include: Income Support, Jobseekers Allowance (income-based), Employment and Support Allowance (income-related), Pension Credit (guarantee credit), Child Tax Credit, and Universal Credit. 9

10 Nov-12 Feb-13 May-13 Aug-13 Nov-13 Feb-14 May-14 Aug-14 Nov-14 Feb-15 May-15 Aug-15 Nov-15 Feb-16 May-16 Aug-16 Nov-16 Number of Housing benefit claimants DRAFT As mentioned above, the withdrawal of housing support for 18 to 21 year olds will affect claimants who are subject to all work-related requirements for receiving UC. JSA claimants can be used as an indicator for this caseload. Figure 7 shows the number of Housing Benefit claimants aged 18 to 21 who were in receipt of JSA has declined quite significantly from 2,500 in November 2012 to 515 in November In January 2014, there were 1,750 Housing Benefit claimants aged 18 to 21 who were in receipt of JSA. The number of claimants in receipt of Income Support also shows a downward trend, while those in receipt of ESA gradually increased between November 2012 to June 2015 and has remained broadly stable since. Figure 7 - Benefit Status of passported Housing Benefit claimants in Wales, 18 to 21 year olds In receipt of IS In receipt of JSA (IB) In receipt of ESA (IB) 0 Family type of Housing Benefit claimants To narrow down the affected group even further, we can also look at family type. The policy change affects those who are single and not responsible for a child. Figure 8 shows a significant decline in the number of single year olds in receipt of both Housing Benefit and JSA with no child dependant between November 2012 and November 2016 from 1,960 to 400 respectively. Figure 8 - Single year old Housing Benefit and JSA claimants with no child dependant, Wales 10

11 Nov-12 Feb-13 May-13 Aug-13 Nov-13 Feb-14 May-14 Aug-14 Nov-14 Feb-15 May-15 Aug-15 Nov-15 Feb-16 May-16 Aug-16 Nov-16 Number of claimants DRAFT As outlined above, for the purpose of this analysis, it seems most appropriate to use data from January 2014, at which point there were around 1,370 single year olds in receipt of both Housing Benefit and JSA with no child dependant in Wales. Over half (710) of these claimants are in the social rented sector. We have assumed these claimants fall into an exemption criterion as their ability to access social housing at this age is likely to be a consequence of being vulnerable (although there may be a small proportion who are not exempt). Therefore, this leaves around 650 claimants in the affected group. This represents our best estimate of the number of people in Wales affected by this policy steady state. Economic conditions (e.g. the labour market) and demographic factors, amongst other factors, will play a role in the number of people affected by this policy. For example, the direction of recent labour market changes suggests that the affected group will be smaller than indicated by the 2014 data. As the policy relates to new claimants for housing support on UC from April 2017, it will also take a few years for the policy to have full impact in terms of the numbers affected. As shown by figures 9 and 10, of the 650 claimants estimated to be affected: - 10 per cent are 18 years old, 23 per cent are 19 years old, 30 per cent are 20 years old, and 36 per cent are 21 years old - 61 per cent are male and 39 per cent are female Figure 9 - Single year old Housing Benefit and JSA claimants in the private rented sector with no child dependant by gender, Wales, January

12 Male Female Figure 10 - Single year old Housing Benefit and JSA claimants in the private rented sector with no child dependant by age, Wales, January Breakdown by local authority area Figure 11 shows, of the estimated 650 affected people in Wales, the highest number are expected to be in Cardiff and Neath Port Talbot. When measured as a proportion of all 18 to 21 year old Housing Benefit claimants in each local authority area, the highest proportions of affected claimants are estimated to be in Denbighshire and Blaenau Gwent (figure 12). However, there are some slightly surprising results in the local authority level analysis, which may be explained by data issues with population estimates. These local level estimates are based on Housing Benefit data and provide an indication of the geographical impact. However, the spread of affected UC claimants may differ. 12

13 Figure 11 - Single year old Housing Benefit and JSA claimants in the private rented sector with no child dependant, by local authority area in Wales, January Figure 12 Estimated number of claimants affected as a proportion of all year olds in each local authority area in Wales, January % 16% 14% 12% 10% 8% 6% 4% 2% 0% DWP estimates for Great Britain and Wales 13

14 An article published by Inside Housing on 7 April 2017, which quotes a DWP Equality Impact Assessment (received via a Freedom of Information request), reports that official estimates show around 1,000 young people in Great Britain will be affected by the cut to housing benefit for under-21s this year, rising to 11,000 by 2020/21 5. Using the equivalent Housing Benefit data for Great Britain as we have used for Wales, our estimates suggest around 10,500 people would be affected in Great Britain in steady state. This aligns with DWP s estimate. We have requested a Wales level estimate from DWP, and this has been received via . Their estimations are that claimants in Wales will be around 5% of the total caseload in Great Britain, so this suggests there will be around 500 affected claimants in Wales by 2020/21. Their analysts ran a country split on single year old HB & JSA claimants with no children, to replicate the group in scope for the policy. It was run on two Single Housing Benefit Extract admin datasets, one from 2014 before UC roll out ramped up and a recent dataset (November 2016). Both splits were between 5-6%. If a 6% share (of the 11,000 rounded figure) is taken, the number of affected claimants in Wales is in line with the Welsh Government s best estimate. Impacts on notional income and choices for those aged years old This measure is estimated to save the UK Exchequer 40 million a year in The UK government expect any losses at the individual level to be largely notional. A notional loss measures the entitlement claimants would have been eligible for had the policy not been changed, rather than claimants losing income they had already been receiving (i.e. a cash loss). DWP expect those affected to either secure an early return to work (with help from the new Youth Obligation) or return to the parental home 6. The loss at the individual level is dependent on the claimant s rental liability, which can vary widely depending on where they live. We have assumed that most claimants in scope for this policy (i.e. those in the private rented sector) will have their housing costs limited to the Shared Accommodation Rate (SAR) of LHA. The SAR was introduced in 1996 and originally limited the Housing Benefit that a single person under the age of 25 living in the private rented sector could receive to the average rent level charged for a room in a shared house. With effect from January 2012, the SAR was extended to cover single claimants up to age 35. The move to apply LHA rates to Housing Benefit claimants living in the social rented sector means that the SAR will also apply to council and housing association tenants (with the exception of those living / article; EA---UC-housing-for-18-21s.pdf 6 Explanatory Memorandum to the Universal Credit (Housing Costs Element for Claimants Aged 18 to 21) (Amendment) regulations 2017, 2017 No

15 in supported housing) under the age of 35 from April 2019 if they are in receipt of Universal Credit, or if their tenancy began or was renewed after April The SAR varies between a week in Brecon and Radnor to in Wrexham (based on rates) 7. This gives a reasonable indication of the level of notional loss, though an individual s rental liability may be lower/higher than the LHA rate. Given that this policy will involve notional rather than cash losses, at the individual level, it seems more appropriate to view the impact as changing the lifestyles and choices open to a small group of 18 to 21 year olds rather than in monetary terms

16 Annex 1 Universal Credit (UC) rollout 29 April 2013 Pathfinder pilot in four Jobcentres in selected areas of Ashton-under Lyme, Oldham, Warrington and Wigan for limited group. 28 October 2013 to April 2014 New claims for UC could be made by a limited group of single jobseekers without children in six more pathfinder areas; Hammersmith from 28 October 2013; Inverness and Rugby from 29 November 2013; Bath and Harrogate from 24 February 2014 and Shotton from 7 April Summer 2014 November 2014 From 26 January 2015 February 2015 to April 2016 From June 2014, Hammersmith, Bath, Rugby, Harrogate and Inverness started to take new claims from couples without children. This was expanded to Shotton (amongst other areas) in July Six areas in the north west of England started to take claims from families. UC was made available to families in more areas across the country - UC was made available to families in Ashton-Under-Lyne, Wigan, Oldham, Hyde, Stalybridge, Stretford, Altrincham, Southport, Crosby, Bootle, Preston, Leyland, Prestwich, Bury, Eccles, Worsley, Huyton, Kirkby, St Helen s, Newton-le-Willows, Hammersmith, Bath, Rugby, Shotton (Wales), Harrogate and Inverness. Expansion of UC to the remaining areas across Great Britain just for new claims from single people, who would otherwise have been eligible for JSA, including those with existing Housing Benefit and WTC claims versal-credit-national-expansion 16

17 May 2016 to March 2017 April 2017 to September 2018 July 2019 to March 2022 In May 2016, UC became available to all types of claimant (i.e. the full UC service) in Bath, Newcastle, Bridgwater, Rugby and Lowestoft as the service expands to people in and out of work, those on low incomes and those with disabilities. The full UC service was rolled out to other local authorities in England and Scotland from June 2016 to March m/uploads/attachment_data/file/571714/univers al-credit-transition-rollout-schedule-phase-1-to to-2017.pdf The transition to the UC full service started in Wales on 5 th April 2017 in Flintshire County Council. The next local authority will be Torfaen County Borough Council in July 2017, with the service expanding to Neath Port Talbot County Borough Council and Wrexham County Borough Council in October The remaining local authorities in Wales will gradually follow, with the expectation that they will all be on the full service by the end of July The full UC service is also being rolled out to the remaining local authorities in England and Scotland. m/uploads/attachment_data/file/571711/univers al-credit-transition-rollout-schedule-phase-4-to to-2018.pdf DWP will begin moving all remaining existing benefit claimants to the full UC service from July 2019, with the aim of completing this by March

18 Annex 2 Universal Credit (UC) full service rollout Local Authority Job Centre Plus Office Date of rollout Flintshire County Council Flint Mold Shotton Cwmbran Pontypool Neath Port Talbot Wrexham April 2017 Torfaen County Borough Council July 2017 Neath Port Talbot County Borough Council Wrexham County Borough October 2017 Council Newport City Council Newport November 2017 Swansea City Council Gorseinon Morriston December 2017 Swansea Bridgend County Borough Council Conwy County Council Denbighshire County Council The City of Cardiff Council Carmarthenshire County Council Isle of Anglesey County Council Merthyr Tydfil County Borough Council Monmouthshire County Council Bridgend Maesteg Porthcawl Pyle Colwyn Bay Llandudno Rhyl Cardiff Alex House Cardiff Charles Street Ammanford Carmarthen Llanelli Amlwch Holyhead Llangefni Merthyr Tydfil Abergavenny Caldicott Chepstow February 2018 March 2018 Blaenau Gwent County Borough Council Gwynedd Council Abertillery Ebbw Vale Tredegar Bangor Caernarfon Dolgellau Machynlleth (Also Powys County April

19 Local Authority Job Centre Plus Office Date of rollout Caerphilly County Borough Council Ceredigion County Council Pembrokeshire County Council Powys County Council Vale of Glamorgan Council Rhondda Cynon Taf County Borough Council Council) Porthmadog Pwllheli Bargoed Blackwood Caerphilly Aberystwyth Cardigan Haverfordwest Milford Haven Pembroke Dock Brecon Llandrindod Wells Newtown Machynlleth (Also Gwynedd Council) Welshpool Ystradgynlais Barry Penarth Aberdare Llantrisant Mountain Ash Pontypridd Porth Tonypandy Treorchy May 2018 June 2018 July