Southern Illinois Chapter

Size: px
Start display at page:

Download "Southern Illinois Chapter"

Transcription

1 Scores for CBSC: FY18 Overall High Satisfaction*: 85% FY17 Overall High Satisfaction: 76% Favorable/Unfavorable FY17 to FY18: 9% *FY18 High Satisfaction calculated by summing the total of respondents scoring 4 stars and 5 stars on the HFMA Overall question found on page 2 of the attached report. New Member Survey and Report Format We have completely revised the chapter survey and report this year with the aim of transitioning to a more experienced based and simplified measure of member engagement. Member loyalty measured with net promoter score. Perception of chapter services measured with star ratings. Member interests reflected in top three topics selected. Barriers to attending chapter events indicated by members. Perceptions of the chapter by new members. Verbatim comments offer illustrations of member experience. All questions illustrated again from the standpoint of members from provider and payer settings (business partners excluded). Thank You! We deeply appreciate all the work that you do to provide value to our members and we strive to provide tools to assist you in this effort. Please contact chapter@hfma.org for questions regarding this report.

2 HFMA Survey (FY18) January 2018 Sample Size: 139 Responses Received: 41 Response Rate: 29% FY18 Net Promoter Score: 69 FY18 All Average Net Promoter Score: 50 The average American company scores far lower on NPS than our average chapter, while the highest rated companies scores range from 50 to 80. Many successful corporations have an NPS that is in the 50s or above. Superior performers such as Amazon.com had a score of 76 and Apple, Inc. had a score of 71. The median national membership experience scores at 51. Our top performing chapters (top quartile) scored over 63. FY18 Net Promoter Score Benchmarks: 10th 25th Median Your FY18 Net Promoter Score is composed of: 75th Promoters Passives Detractors 75% 19% 6% 90th detailed NPS information on page 2 Online survey conducted by HFMA on behalf of the chapter. Sample is composed of regular chapter members not listed as chapter officers or directors that have been HFMA members since at least September 1, Survey Timeline: First request with link to online survey sent on October 17, Second with link to survey sent to non-respondents on October 23, Third request to complete survey sent to non-respondents on October 30,

3 HFMA Survey (FY18) Net Promoter Score: an indicator of customer loyalty Q1. On a scale from 1-10, how likely are you to recommend your chapter to a friend or colleague? Detractors Passives Promoters Count Percent 0% 0% 0% 0% 0% 3% 3% 3% 17% 19% 56% Overall All s 6% 11% 19% 28% 75% 61% FY18 Net Promoter Score: 69 All s FY18 Average Net Promoter Score: 50 Star ratings of various aspects of chapter services to members How many stars out of 5 would you give to your chapter on each of these aspects of service 1 Star 2 Stars 3 Stars 4 Stars 5 Stars All s 5 Star Your Percent 5 Stars Producing quality educational programming 0% 3% 15% 25% 58% 49% 58% Addressing the right issues and topics 0% 5% 8% 35% 53% 46% 53% Locating events where I can access them Keeping me up to date on state and regional issues Providing connections to others in my field Providing easy access to information 0% 3% 10% 28% 60% 50% 0% 3% 15% 25% 58% 51% 0% 0% 10% 33% 56% 49% 0% 0% 15% 28% 58% 48% 60% 58% 56% 58% networking opportunities HFMA chapter overall 5% 3% 10% 15% 68% 50% 0% 0% 15% 20% 65% 53% 65% 68% 2

4 HFMA Survey (FY18) Top Topics: members asked to select their top three topics Percent of time selected Please select your top three preferred topics from the list All s Southern Illinois Your Managing bundled payments 8% 10% 10% Accounting and financial reporting issues related to emerging payment models 26% 15% 15% Improving front end revenue cycle processes 23% 33% 33% Changes in Medicare reimbursement policies 25% 33% 33% Compliance in Medicare regulations 16% 35% 35% Managing and measuring the total cost of care 25% 18% 18% Improving the patient financial experience 18% 15% 15% Negotiating contracts with value based payment mechanisms 14% 5% 5% Prevention and management of denials 18% 25% 25% Operationalizing structures and processes to reflect changing payment models 23% 5% 5% Financial data analytics and business intelligence 38% 23% 23% State legislative and regulatory update 27% 23% 23% State Medicaid program 19% 45% 45% Local payors and employers response to ongoing change in healthcare 20% 15% 15% Attending an educational event When was the last time that you attended a chapter event? Within the last 6 months Southern Illinois 58% Within the past 2 years More than 2 years ago Never Within the past year 25% Within the past 2 years 10% Within the past year Within the last 6 months More than 2 years ago Never 3% 5% 3

5 HFMA Survey (FY18) Attendence Barriers Percent of time selected Which barriers prevent you from attending events more frequently? All s Southern Illinois Your Event content not relevent to my job or misses the mark 30% 24% 24% The audience present does not support meaningful networking 8% 0% 0% The locations are not accessible to me 22% 11% 11% The quality of events does not meet expectations 4% 8% 8% N/A: (I usually attend / live out of the area / I work in a different field / etc.) 49% 68% 68% New Member* Perceptions Sample: 9 Percent of Respondents: 22% I received a personal welcome from my HFMA chapter All s Southern Illinois Not Sure Disagree Not Sure 8% 0% 16% 13% 76% 88% I understand how to become more engaged with my HFMA chapter Not Sure Disagree Disagree Not Sure 8% 0% 24% 0% 68% 100% * Questions presented to members joining from June 1, 2015 through September 1,

6 HFMA Survey (FY18) Please suggest how we can improve if you are unable to provide us with 5 star ratings. Time since last attended an educational event Zip Code first three digits Comment Networking opportunities seem to revolve around alcohol. I prefer to have events that include a more coordinated effort < 6 months 622 to get people to meet each other. < 6 months 622 Event notifications are not timely. 3 weeks is not enough time to re-arrange a schedule to attend a meeting. < 6 months 628 Meetings are sometimes not well rounded thus do not offer something for everyone. I feel some of the Speakers have been substandard in their presentations. I understand some of them do not charge us for their services but sometimes I feel short changed. If we are taking time away from the office and paying for the seminar; then the speakers should "engage us" in their presentations and we should be walking away with things we can use in the office. And on the other hand some speakers have been great, so it's been a hit and miss but I think this has < 6 months 628 been a known issue in the past couple years. The board is great and doing their best. < 6 months 628 Last year's meetings had better topics. The Southern Illinois region is pretty wide in miles. St Louis metro area in Illinois is over 2 hours away. The Mt Vernon < 6 months 629 meeting, now discontinued, was only an hour. I would like to see meetings moved around a bit more. Not really sure its the chapter's fault but it would be nice to see more participation from organizations within their geographical area. < 6 months 631 < 1 year 629 For me I would like more critical access hospital and RHC topics. > 2 years 629 Since I am in Compliance/HIPAA Privacy, most programs do not address my areas of expertise. It is hard for me to get away for a day or two when the meetings are in the St. Louis area and I have a tight travel budget. Most of the educational programming that I have listened to were hard for me to hear because they came thru my computer speakers and I can't wear a headset because of my hearing aids. 5

7 HFMA Survey (FY18) Please describe any other topics that you would like to see our HFMA chapter address this year. Time since last attended an educational event Zip Code first three digits Comment < 6 months 622 Change management tools < 6 months 622 Some best practices in auditing for compliance. < 6 months 622 Billing updates for various services. Update from state managed care associations. < 6 months 628 We especially need sessions before year end on changes for Medicaid moving to Managed Care < 6 months 628 All the topics are great and would be helpful as long as the speakers can give us tools that we can apply back at our hospitals. < 6 months 628 revenue cycle management, denial management, how to engage staff to love doing follow up and make it a priority, time management, prioritizing and juggling management's changing priorities in healthcare < 6 months 629 Cost reporting changes/updates. Group individuals together who have same job responsibilities (billing/cost reporting/accounting) to bounce ideas and/or questions. i.e., How do you pull the information for...? I'm using... to verify data. New Excel tricks. < 6 months 629 Clear communication with patients, co-workers, payers, etc. < 1 year 622 Physician Group Revenue Cycle Issues How Physician Groups and Hospitals work together in new payment models 6

8 HFMA Survey (FY18) Please elaborate on the barriers that you selected above, what would make our chapter's events so compelling that you would have to attend? Please also offer any other comments you would like to offer our chapter. Time since last attended an educational event Zip Code first three digits Comment < 6 months 622 I typically always attend my local education events unless I have a scheduling conflict. < 6 months 628 The agenda sometimes just not address what we do, or there might be one speaker that is of interest but then what do you do with the other 3/4 of the day? < 6 months 628 It's not worth an entire day away from the office unless ALL topics are relevant and not something I've already heard in another event - webinar, ICAHN, etc. < 6 months 629 The education offerings are excellent and the networking opportunities offer a chance to get to know each other better which makes our chapter so appealing. The Joint Spring Conference in St Louis is a great event. < 6 months 629 Timing is an issue occasionally with job deadlines and chapter meetings. < 6 months 629 Sometimes the timing of the HFMA meetings fall the day after our Finance Committee meets. This prevents me from being able to attend the HFMA meetings as I am responsible for preparing the minutes from the Finance Committee meetings and there is a very short turnaround time for completing these minutes. < 6 months 629 spread the meeting locations equally across the SI region. < 1 year 622 Participate in other organizations that focus in more specialized area of healthcare. Given this, I unfortunately have very limited time to participate with my HFMA (which by the way is a great ). < 1 year 622 Retired < 1 year 629 None of the above. My spouse was sick for the last year or so. < 2 years 622 Hard to get out of the office. < 2 years 624 There are a lot of changes in my career. When faced with other obligations on site I often weigh topic and travel against those obligations and they win. Topics in my top three would help me most benefit from time away. Never 628 Dates have conflicted with Board Meetings or other meetings. 7

9 HFMA Survey (FY18) - Provider/Payer Dataset January 2018 Provider/Payer Responses Received: 36 Provider/Payer percent of all Responses Received: 88% FY18 Net Promoter Score: 66 FY18 All Average Net Promoter Score: 50 FY18 Net Promoter Score Benchmarks: 10th 25th Median 75th 90th Your FY18 Net Promoter Score is composed of: Promoters Passives Detractors 72% 22% 6% detailed NPS information on page 2 Online survey conducted by HFMA on behalf of the chapter. Sample is composed of regular chapter members not listed as chapter officers or directors that have been HFMA members since at least September 1, Survey Timeline: First request with link to online survey sent on October 17, Second with link to survey sent to non-respondents on October 23, Third request to complete survey sent to non-respondents on October 30,

10 HFMA Survey (FY18) - Provider/Payer Dataset Net Promoter Score: an indicator of customer loyalty Q1. On a scale from 1-10, how likely are you to recommend your chapter to a friend or colleague? Detractors Passives Promoters Count Percent 0% 0% 0% 0% 0% 3% 3% 3% 19% 19% 53% Overall P/P All s 6% 11% 22% 28% 72% 61% FY18 Net Promoter Score: 66 P/P All s FY18 Average Net Promoter Score: 50 Star ratings of various aspects of chapter services to members How many stars out of 5 would you give to your chapter on each of these aspects of service 1 Star 2 Stars 3 Stars 4 Stars 5 Stars P/P All s 5 Star Your Percent 5 Stars Producing quality educational programming Addressing the right issues and topics Locating events where I can access them Keeping me up to date on state and regional issues Providing connections to others in my field Providing easy access to information 0% 3% 17% 26% 54% 48% 0% 6% 9% 34% 51% 46% 0% 3% 11% 29% 57% 48% 0% 3% 17% 26% 54% 51% 0% 0% 6% 34% 60% 49% 0% 0% 17% 26% 57% 48% 54% 51% 57% 54% 60% 57% networking opportunities 6% 3% 9% 14% 69% 50% 69% HFMA chapter overall 0% 0% 17% 20% 63% 53% 63% 9

11 HFMA Survey (FY18) - Provider/Payer Dataset Top Topics: members asked to select their top three topics Percent of time selected Please select your top three preferred topics from the list P/P All s Southern Illinois Your Managing bundled payments 8% 11% 11% Accounting and financial reporting issues related to emerging payment models 26% 14% 14% Improving front end revenue cycle processes 21% 37% 37% Changes in Medicare reimbursement policies 25% 34% 34% Compliance in Medicare regulations 15% 37% 37% Managing and measuring the total cost of care 27% 20% 20% Improving the patient financial experience 16% 11% 11% Negotiating contracts with value based payment mechanisms 15% 6% 6% Prevention and Management of Denials 19% 29% 29% Operationalizing structures and processes to reflect changing payment models 22% 3% 3% Financial data analytics and business intelligence 40% 26% 26% State legislative and regulatory update 25% 20% 20% State Medicaid program 20% 46% 46% Local payors and employers response to ongoing change in healthcare 19% 11% 11% Attending an educational event When was the last time that you attended a chapter event? Southern Illinois Within the last 6 months 58% Within the past 2 years More than 2 years ago Never Within the past year 22% Within the past 2 years 11% More than 2 years ago 3% Within the past year Within the last 6 months Never 6% 10

12 HFMA Survey (FY18) - Provider/Payer Dataset Attendence Barriers Percent of time selected Which barriers prevent you from attending events more frequently? P/P All s Southern Illinois Your Event content not relevent to my job or misses the mark 32% 27% 27% The audience present does not support meaningful networking 4% 0% 0% The locations are not accessible to me 26% 12% 12% The quality of events does not meet expectations 4% 9% 9% N/A: (I usually attend / live out of the area / I work in a different field / etc.) 46% 64% 64% New Member* Perceptions Sample: 7 Percent of Respondents: 17% I received a personal welcome from my HFMA chapter Disagree P/P All s Southern Illinois 7% 0% Disagr Not Sure ee Not Sure Not Sure 15% 14% 78% 86% I understand how to become more engaged with my HFMA chapter Disagree 7% 0% Not Sure Disagree Not Disagree Sure Not Sure 23% 0% 69% 100% * Questions presented to members joining from June 1, 2015 through September 1,

North Dakota Chapter

North Dakota Chapter Chapter Scores for CBSC: FY18 Overall High Satisfaction*: 94% FY17 Overall High Satisfaction: 80% Favorable/Unfavorable FY17 to FY18: 14% *FY18 High Satisfaction calculated by summing the total of respondents

More information

Texas Gulf Coast Chapter

Texas Gulf Coast Chapter Scores for CBSC: FY18 Overall High Satisfaction*: 82% FY17 Overall High Satisfaction: 64% Favorable/Unfavorable FY17 to FY18: 18% *FY18 High Satisfaction calculated by summing the total of respondents

More information

San Diego Imperial Chapter

San Diego Imperial Chapter San Diego Imperial Scores for CBSC: FY18 Overall High Satisfaction*: 88% FY17 Overall High Satisfaction: 67% Favorable/Unfavorable FY17 to FY18: 21% *FY18 High Satisfaction calculated by summing the total

More information

Northern California Chapter

Northern California Chapter Scores for CBSC: FY18 Overall High Satisfaction*: 70% FY17 Overall High Satisfaction: 68% Favorable/Unfavorable FY17 to FY18: 2% *FY18 High Satisfaction calculated by summing the total of respondents scoring

More information

Central Pennsylvania Chapter

Central Pennsylvania Chapter Scores for CBSC: FY18 Overall High Satisfaction*: 96% FY17 Overall High Satisfaction: 75% Favorable/Unfavorable FY17 to FY18: 21% *FY18 High Satisfaction calculated by summing the total of respondents

More information

McMahon Illini Chapter

McMahon Illini Chapter McMahon Illini Chapter Chapter Scores for CBSC: FY18 Overall High Satisfaction*: 95% FY17 Overall High Satisfaction: 64% Favorable/Unfavorable FY17 to FY18: 31% *FY18 High Satisfaction calculated by summing

More information

New Hampshire Vermont Chapter

New Hampshire Vermont Chapter New Hampshire Vermont Chapter Chapter Scores for CBSC: FY18 Overall High Satisfaction*: 100% FY17 Overall High Satisfaction: 70% Favorable/Unfavorable FY17 to FY18: 30% *FY18 High Satisfaction calculated

More information

Georgia Chapter. Chapter Scores for CBSC: FY18 Overall High Satisfaction*: 91%

Georgia Chapter. Chapter Scores for CBSC: FY18 Overall High Satisfaction*: 91% Chapter Scores for CBSC: FY18 Overall High Satisfaction*: 91% FY17 Overall High Satisfaction: 69% Favorable/Unfavorable FY17 to FY18: 22% *FY18 High Satisfaction calculated by summing the total of respondents

More information

Healthcare Financial Management Association

Healthcare Financial Management Association January 2016 Sample Size: 246 Responses Received: 70 Response Rate: 28% Overall High Satisfaction: 76% Overall Balanced Scorecard Target: 55% or 5% Improvement over FY15 FY15 Overall High Satisfaction:

More information

Healthcare Financial Management Association

Healthcare Financial Management Association January 2014 Sample Size: 136 Responses Received: 43 Response Rate: 32% Overall High Satisfaction: 67% Overall Balanced Scorecard Target: 60% or 5% Improvement over FY13 FY13 Overall High Satisfaction:

More information

Healthcare Financial Management Association

Healthcare Financial Management Association January 2014 Sample Size: 114 Responses Received: 31 Response Rate: 27% Overall High Satisfaction: 59% Overall Balanced Scorecard Target: 60% or 5% Improvement over FY13 FY13 Overall High Satisfaction:

More information

EPISODE 56: DISABILITY AND AGING: MEDICARE, MEDICAID, AND BENEFITS ENROLLMENT ASSISTANCE

EPISODE 56: DISABILITY AND AGING: MEDICARE, MEDICAID, AND BENEFITS ENROLLMENT ASSISTANCE EPISODE 56: DISABILITY AND AGING: MEDICARE, MEDICAID, AND BENEFITS ENROLLMENT ASSISTANCE Event Date: March 7, 2018 Presenter: Leslie Fried, Senior Director - Center for Benefits Access - National Council

More information

METHOD TO THE MADNESS TODAY S PRESENTER LEARNING OUTCOMES HTH FL Boot Camp. 10 payment collection strategies that work

METHOD TO THE MADNESS TODAY S PRESENTER LEARNING OUTCOMES HTH FL Boot Camp. 10 payment collection strategies that work METHOD TO THE MADNESS METHOD TO THE MADNESS 10 payment collection strategies that work 10 payment collection strategies that work Visit availity.com to download the full e-book TODAY S PRESENTER Colleen

More information

WINDSTREAM WELCOME KIT FOR MEDICARE- ELIGIBLE INDIVIDUALS

WINDSTREAM WELCOME KIT FOR MEDICARE- ELIGIBLE INDIVIDUALS WINDSTREAM WELCOME KIT FOR MEDICARE- ELIGIBLE INDIVIDUALS YOU WILL WANT TO LOOK INSIDE TO LEARN MORE ABOUT: Connecting with a licensed Benefits Counselor Exploring your new healthcare coverage options

More information

2018 Getting Started Guide

2018 Getting Started Guide 2018 Getting Started Guide Prepare for Your 2018 Medicare Coverage Enrollment IMPORTANT! Your current health plan ends on CoverageEndDate. ClientName has chosen Via Benefits to work with

More information

Member Research Update

Member Research Update Member Research Update AUDREY MORSE GASTEIER Director of Policy and Outreach MARISSA WOLTMANN Associate Director of Policy and ACA Implementation Board of Directors Meeting, October 13, 2016 Overview Today

More information

SPECIAL REPORT: Elder Law: Asset Protection Planning Explained

SPECIAL REPORT: Elder Law: Asset Protection Planning Explained Call today: 757-399-7506. We help families navigate the legal maze and implement plans to secure their futures. SPECIAL REPORT: Elder Law: Asset Protection Planning Explained ELDER LAW: ASSET PROTECTION

More information

Discussion Paper: What do a toaster, holidays and injury management have in common?

Discussion Paper: What do a toaster, holidays and injury management have in common? The Impact of Compensation on Recovery Discussion Paper: What do a toaster, holidays and injury management have in common? The NPS and its relevance to the personal injury and disability management sector.

More information

HOW TO SET UP DENTAL INSURANCE PLANS IN DENTRIX FOR TRACKING INDIVIDUAL PLAN PERFORMANCE TO SEE THE WINNERS AND THE LOSERS

HOW TO SET UP DENTAL INSURANCE PLANS IN DENTRIX FOR TRACKING INDIVIDUAL PLAN PERFORMANCE TO SEE THE WINNERS AND THE LOSERS HOW TO SET UP DENTAL INSURANCE PLANS IN DENTRIX FOR TRACKING INDIVIDUAL PLAN PERFORMANCE TO SEE THE WINNERS AND THE LOSERS JILL NESBITT PRACTICE ADMINISTRATOR & DENTAL CONSULTANT MISSION 77, LLC 615-970-8405

More information

5010: Frequently Asked Questions

5010: Frequently Asked Questions 5010: Frequently Asked Questions ICD 10 Hub: 5010 FAQ Page 1 Table of Contents If you are viewing this document on your computer, simply hold down your Control button and click on the question to be taken

More information

Getting Started Guide

Getting Started Guide 2018 Getting Started Guide Prepare for your 2018 Medicare coverage enrollment IMPORTANT! Your current health plan ends on December 31, 2017. Your Annual Conference or employer and Wespath Benefits and

More information

Practical Strategies for Denials Prevention Across the Revenue Cycle

Practical Strategies for Denials Prevention Across the Revenue Cycle Practical Strategies for Denials Prevention Across the Revenue Cycle For Discussion Purposes Only 2017 nthrive, Inc. All rights reserved. Today s Speakers Gina Stinson Sr. Director, Process Excellence

More information

Fidelity Podcast: Eric Dowley, Health Savings Accounts

Fidelity Podcast: Eric Dowley, Health Savings Accounts Fidelity Podcast: Eric Dowley, Health Savings Accounts MIKE SHAMRELL: Welcome, everyone. Thanks for joining. This is the Fidelity Podcast Series. I m your host, Mike Shamrell. Today we are joined by Eric

More information

CareCredit. Because only CareCredit has: 7 million active cardholders with an average of 9,300 additional

CareCredit. Because only CareCredit has: 7 million active cardholders with an average of 9,300 additional Your guide to The Exclusive collection of resources available O N L Y from CareCredit made it possible for me to hear. I was able to purchase digital hearing aids for myself. As the years went by I also

More information

How Bundled Payments Create Value in New Product Designs Cognizant

How Bundled Payments Create Value in New Product Designs Cognizant How Bundled Payments Create Value in New Product Designs 1 About Cognizant 2 This Will Not Take Long. 3 What is a Health Insurance Product? 4 Understanding Product Design Commercial Insurance One specific

More information

Frequently Asked Questions About Health Insurance

Frequently Asked Questions About Health Insurance Frequently Asked Questions About Health Insurance Q #1: My employer doesn t offer health coverage. Where else can I get health insurance? A #1: A good place to start your research is www.healthinsuranceinfo.net,

More information

A better approach to Roth conversions

A better approach to Roth conversions A better approach to Roth conversions Jason Method: One beneficial aspect of our current retirement system is that it allows you to choose when to pay taxes on at least some of the money you ve saved.

More information

Evidence of Coverage:

Evidence of Coverage: January 1 December 31, 2018 Evidence of Coverage: Your Medicare Health Benefits and Services and Prescription Drug Coverage as a Member of AvMed Medicare Choice Broward County (HMO) This booklet gives

More information

HIPAA 5010 Frequently Asked Questions

HIPAA 5010 Frequently Asked Questions HIPAA 5010 Frequently Asked Questions Table of Contents 1. Navicure s Online Claim Form........5 Q: Will the format change on Navicure s online HCFA 1500 claim form?... 5 2. General 5010 Questions.............5

More information

Elder Law: Asset Protection Planning Explained

Elder Law: Asset Protection Planning Explained SPECIAL REPORT Elder Law: Asset Protection Planning Explained This Special Report is brought to you by HOOK LAW CENTER Legal Power for Seniors Tel: 757-399-7506 Fax: 757-397-1267 Locations: Virginia Beach

More information

Find Private Lenders Now CHAPTER 10. At Last! How To. 114 Copyright 2010 Find Private Lenders Now, LLC All Rights Reserved

Find Private Lenders Now CHAPTER 10. At Last! How To. 114 Copyright 2010 Find Private Lenders Now, LLC All Rights Reserved CHAPTER 10 At Last! How To Structure Your Deal 114 Copyright 2010 Find Private Lenders Now, LLC All Rights Reserved 1. Terms You will need to come up with a loan-to-value that will work for your business

More information

Evidence of Coverage:

Evidence of Coverage: January 1 December 31, 2018 Evidence of Coverage: Your Medicare Prescription Drug Coverage as a Member of Blue Shield Rx Plus (PDP) This booklet gives you the details about your Medicare prescription drug

More information

Q SPECIAL TOPIC REPORT: PROVIDER-OWNED HEALTH PLANS

Q SPECIAL TOPIC REPORT: PROVIDER-OWNED HEALTH PLANS THE ACADEMY LUMERIS STRATEGIC TRACKING SURVEY Q3 2018 SPECIAL TOPIC REPORT: PROVIDER-OWNED HEALTH PLANS SEPTEMBER 2018 PROVIDER-OWNED HEALTH PLANS INTRODUCTION As health systems increasingly participate

More information

COMCAST NBCUNIVERSAL WELCOME KIT FOR MEDICARE- ELIGIBLE INDIVIDUALS

COMCAST NBCUNIVERSAL WELCOME KIT FOR MEDICARE- ELIGIBLE INDIVIDUALS COMCAST NBCUNIVERSAL WELCOME KIT FOR MEDICARE- ELIGIBLE INDIVIDUALS LOOK INSIDE TO LEARN MORE ABOUT: Connecting with a licensed Benefits Counselor Exploring your new healthcare coverage options Enrolling

More information

Evidence of Coverage

Evidence of Coverage PEOPLES HEALTH January 1 December 31, 2018 Evidence of Coverage Peoples Health Choices Gold (HMO) 2018 Evidence of Coverage Your Medicare Health Benefits and Services and Prescription Drug Coverage as

More information

HEALTHCARE BENEFIT TRUST. Moderator: Jan Grude July 03, :10 pm CT

HEALTHCARE BENEFIT TRUST. Moderator: Jan Grude July 03, :10 pm CT Page 1 July 03, 2012 4:10 pm CT Operator: Ladies and gentlemen, thank you for standing by and welcome to the Healthcare Benefit Trust Business Update conference call. During the presentation all participants

More information

The Top Five Healthcare Leadership Challenges in the Industry for 2017 JEOPARDY

The Top Five Healthcare Leadership Challenges in the Industry for 2017 JEOPARDY The Top Five Healthcare Leadership Challenges in the Industry for 2017 JEOPARDY Lyman Sornberger Chief Healthcare Strategy Officer Capio Partners LLC Bethesda Hospital March 31, 2017 1 Presented by: Lyman

More information

acknowledging the importance of BAI accounts

acknowledging the importance of BAI accounts REPRINT SEPTEMBER 2011 FEATURE STORY Steve Levin healthcare financial management association www.hfma.org acknowledging the importance of BAI accounts Hospitals should not underestimate the importance

More information

Evidence of Coverage:

Evidence of Coverage: January 1 December 31, 2018 Evidence of Coverage: Your Medicare Health Benefits and Services and Prescription Drug Coverage as a Member of Regence BlueAdvantage HMO This booklet gives you the details about

More information

2018 Evidence of Coverage

2018 Evidence of Coverage 2018 Evidence of Coverage PREMERA BLUE CROSS MEDICARE ADVANTAGE (HMO) HMO premera.com/ma January 1 December 31, 2018 Evidence of Coverage: Your Medicare Health Benefits and Services and Prescription Drug

More information

Patient Name: First Middle Last Address: Number Street (Apt#) City State Zip Address: Okay to Statement? Yes No

Patient Name: First Middle Last Address: Number Street (Apt#) City State Zip  Address: Okay to  Statement? Yes No ****For Internal Use Only**** Name DX Office Ins Today's Date: How did you hear about us?: Patient Name: First Middle Last Address: Number Street (Apt#) City State Zip Email Address: Okay to Email Statement?

More information

Legal Issues Concerning the Concierge Practice

Legal Issues Concerning the Concierge Practice Transcript Details This is a transcript of an educational program accessible on the ReachMD network. Details about the program and additional media formats for the program are accessible by visiting: https://reachmd.com/programs/clinicians-roundtable/legal-issues-concerning-the-conciergepractice/3580/

More information

Evidence of Coverage January 1 December 31, 2018

Evidence of Coverage January 1 December 31, 2018 2018 Evidence of Coverage January 1 December 31, 2018 Your Medicare Health Benefits and Services and Prescription Drug Coverage as a Member of Gateway Health Medicare Assured Select SM (HMO) This plan,

More information

FAQ s. Why should I hire Social Security Advocates for the Disabled? How can you help me if I don t live near your office?

FAQ s. Why should I hire Social Security Advocates for the Disabled? How can you help me if I don t live near your office? 800.825.7735 136 Long water Drive, Suite 100, Norwell, MA 02150 FAQ s Why should I hire Social Security Advocates for the Disabled? Hire us because we win, and we ve been winning since 1994. People that

More information

THE $10,000 QUESTION: TACKLING THE COMPLEXITIES OF VALUE-BASED PHYSICIAN COMPENSATION

THE $10,000 QUESTION: TACKLING THE COMPLEXITIES OF VALUE-BASED PHYSICIAN COMPENSATION THE $10,000 QUESTION: TACKLING THE COMPLEXITIES OF VALUE-BASED PHYSICIAN COMPENSATION HFMA First Illinois Chapter August 12, 2014 Stu Schaff Manager, DGA Partners Agenda > Background & Context > Measures

More information

Reflecting changes from 2010 health reform law. Medicare Resource Guide Six Steps to Choosing Your Medicare Coverage

Reflecting changes from 2010 health reform law. Medicare Resource Guide Six Steps to Choosing Your Medicare Coverage Reflecting changes from 2010 health reform law Medicare Resource Guide Six Steps to Choosing Your Medicare Coverage Seniors, Baby Boomers and Caregivers Introduction - Seniors, Baby Boomers and Caregivers

More information

Evidence of Coverage:

Evidence of Coverage: 2018 Evidence of Coverage for MetroPlus Platinum Plan (HMO) 1 Table of Contents January 1 December 31, 2018 Evidence of Coverage: Your Medicare Health Benefits and Services and Prescription Drug Coverage

More information

HEALTH INSURANCE HAS CHANGED. You may now be able to get health insurance for you and your family. Health Plan of Nevada

HEALTH INSURANCE HAS CHANGED. You may now be able to get health insurance for you and your family. Health Plan of Nevada HEALTH INSURANCE HAS CHANGED. You may now be able to get health insurance for you and your family. Health Plan of Nevada INDIVIDUAL PLANS ON EXCHANGE AND OFF EXCHANGE SOMETIMES, IT S NOT EASY TO UNDERSTAND

More information

Let me turn it over now and kind of get the one of the questions that s burning in all of our minds is about Social Security and what can we expect.

Let me turn it over now and kind of get the one of the questions that s burning in all of our minds is about Social Security and what can we expect. Wi$e Up Webinar Catching On to Retirement September 28, 2007 Speaker 2 Diana Varela Let me turn it over now and kind of get the one of the questions that s burning in all of our minds is about Social Security

More information

NJ CarePoint Green PPO Plan

NJ CarePoint Green PPO Plan Clover NJ CarePoint Green PPO Plan Your Evidence of Coverage: All the Details of Your 2018 NJ CarePoint Green PPO Plan January 1 December 31, 2018 E v i d e n c e o f C o v e r a g e : Your Medicare Health

More information

Evidence of Coverage

Evidence of Coverage January 1 December 31, 2018 Evidence of Coverage Your Medicare Health Benefits and Services and Prescription Drug Coverage as a Member of Kaiser Permanente Medicare Advantage (HMO) This booklet gives you

More information

HEALTH INSURANCE HAS CHANGED. You may now be able to get health insurance for you and your family. Health Plan of Nevada

HEALTH INSURANCE HAS CHANGED. You may now be able to get health insurance for you and your family. Health Plan of Nevada HEALTH INSURANCE HAS CHANGED. You may now be able to get health insurance for you and your family. Health Plan of Nevada INDIVIDUAL PLANS ON EXCHANGE SOMETIMES, IT S NOT EASY TO UNDERSTAND THE HEALTH CARE

More information

2018 Evidence of Coverage

2018 Evidence of Coverage 2018 Evidence of Coverage PREMERA BLUE CROSS MEDICARE ADVANTAGE TOTAL HEALTH (HMO) Total Health HMO premera.com/ma January 1 December 31, 2018 Evidence of Coverage: Your Medicare Health Benefits and Services

More information

EVIDENCE OF COVERAGE JANUARY 1 - DECEMBER 31, 2018

EVIDENCE OF COVERAGE JANUARY 1 - DECEMBER 31, 2018 EVIDENCE OF COVERAGE JANUARY 1 - DECEMBER 31, 2018 H8854_18_1127_001_OE1 CMS Accepted: 08/28/2017 Form CMS 10260-ANOC-EOC (Approved 05/2017) OMB Approval 0938-1051 (Expires May 31, 2020) January 1 December

More information

2019 Enrollment Guide

2019 Enrollment Guide 2019 Enrollment Guide Enroll in Additional Medicare Coverage for 2019 Table of Contents 3 Introducing Via Benefits 4 What to Expect From Us 5 Your New Coverage: Getting Started 8 Three Steps to Enrollment

More information

Let s get started with the module HIPAA and Data Sharing.

Let s get started with the module HIPAA and Data Sharing. Welcome to Data Academy. Data Academy is a series of online training modules to help Ryan White Grantees be more proficient in collecting, storing, and sharing their data. Let s get started with the module

More information

EVIDENCE OF COVERAGE. AdvantageOptimum Coordinated Choice Plan (HMO)

EVIDENCE OF COVERAGE. AdvantageOptimum Coordinated Choice Plan (HMO) 2018 FRESNO LOS ANGELES MERCED ORANGE RIVERSIDE SAN BERNARDINO SANTA CLARA SAN DIEGO SAN JOAQUIN STANISLAUS COUNTIES EVIDENCE OF COVERAGE AdvantageOptimum Coordinated Choice Plan (HMO) H5928_18_006_EOC_CC

More information

This is the Human-Centric Investing Podcast with John Diehl, where we look at the world of investing for the eyes of our clients. Take it away, John.

This is the Human-Centric Investing Podcast with John Diehl, where we look at the world of investing for the eyes of our clients. Take it away, John. Human-Centric Investing Podcast February 2, 2019 Episode 25, Social Security: How will benefits be taxed? Host: John Diehl, John Diehl, Sr. Vice President, Strategic Markets, Hartford Funds Featured Guest:

More information

FAQ. Jump to. How does one Finch? Signing Up. Pay and Request. Tabs. Bank Transfers. Bank Account and Cards. Account Settings and Security

FAQ. Jump to. How does one Finch? Signing Up. Pay and Request. Tabs. Bank Transfers. Bank Account and Cards. Account Settings and Security FAQ How does one Finch? Jump to Signing Up Pay and Request Tabs Bank Transfers Bank Account and Cards Account Settings and Security Signing Up Having trouble getting started? Where can I sign up? You can

More information

An Interview with Renaud Laplanche. Renaud Laplanche, CEO, Lending Club, speaks with Growthink University s Dave Lavinsky

An Interview with Renaud Laplanche. Renaud Laplanche, CEO, Lending Club, speaks with Growthink University s Dave Lavinsky An Interview with Renaud Laplanche Renaud Laplanche, CEO, Lending Club, speaks with Growthink University s Dave Lavinsky Dave Lavinsky: Hello everyone. This is Dave Lavinsky from Growthink. Today I am

More information

IMPROVING EMPLOYEE ENGAGEMENT THROUGH FINANCIAL WELLNESS

IMPROVING EMPLOYEE ENGAGEMENT THROUGH FINANCIAL WELLNESS IMPROVING EMPLOYEE ENGAGEMENT THROUGH FINANCIAL WELLNESS W H I T E P A P E R 3% Have financial well-being strategy but no physical well-being strategy 27% Physical well-being initiative but no financial

More information

Lessons Learned from the ALJ Experience

Lessons Learned from the ALJ Experience Lessons Learned from the ALJ Experience Ralph Wuebker, MD, MBA Chief Executive Officer AHA Solutions, Inc., a subsidiary of the American Hospital Association, is compensated for the use of the AHA marks

More information

2019 Enrollment Guide

2019 Enrollment Guide 2019 Enrollment Guide Complete Your Medicare Insurance Enrollment for Coverage in 2019 2 Contact us by phone: 1-844-287-9945 Introducing Via Benefits Trusted advisor to more than a million Medicare-eligible

More information

10/10/2012. Goals. The Exciting Future of Practice Management. Practice Management. Practice Management. The Future. Practice Management

10/10/2012. Goals. The Exciting Future of Practice Management. Practice Management. Practice Management. The Future. Practice Management Goals The Exciting Future of Practice Management Define practice management Current expectations of practice managers How practice management is changing Finding success as a practice manager Looking to

More information

Malpractice Coverage for Physician Assistants

Malpractice Coverage for Physician Assistants Transcript Details This is a transcript of an educational program accessible on the ReachMD network. Details about the program and additional media formats for the program are accessible by visiting: https://reachmd.com/programs/clinicians-roundtable/malpractice-coverage-for-physicianassistants/3674/

More information

Evidence of Coverage

Evidence of Coverage January 1 December 31, 2018 Evidence of Coverage Your Medicare Health Benefits and Services and Prescription Drug Coverage as a Member of Kaiser Permanente Senior Advantage (HMO) This booklet gives you

More information

MINUTES OF THE SPECIAL MEETING SECOND AND FINAL PUBLIC TAX HEARING BOARD OF COMMISSIONERS NORTH BROWARD HOSPITAL DISTRICT September 28, :30 p.m.

MINUTES OF THE SPECIAL MEETING SECOND AND FINAL PUBLIC TAX HEARING BOARD OF COMMISSIONERS NORTH BROWARD HOSPITAL DISTRICT September 28, :30 p.m. MINUTES OF THE SPECIAL MEETING SECOND AND FINAL PUBLIC TAX HEARING BOARD OF COMMISSIONERS NORTH BROWARD HOSPITAL DISTRICT September 28, 2016 5:30 p.m. The Special Meeting of the Board of Commissioners

More information

Evidence of Coverage:

Evidence of Coverage: January 1 December 31, 2018 Evidence of Coverage: Your Medicare Health Benefits and Services and Prescription Drug Coverage as a Member of the SunSaver Plan (HMO-POS) This booklet gives you the details

More information

Utah Transit Authority Personal Injury Protection Information

Utah Transit Authority Personal Injury Protection Information Utah Transit Authority Personal Injury Protection Information Revised 11/2016 A passenger on a UTA bus or a pedestrian injured by a bus may be entitled to Personal Injury Protection benefits. To claim

More information

FRH18EOC88V1. Evidence of Coverage. Freedom Platinum Plan Rx (HMO) H5427_2018_AEOC_088_Aug2017_CMS Accepted

FRH18EOC88V1. Evidence of Coverage. Freedom Platinum Plan Rx (HMO) H5427_2018_AEOC_088_Aug2017_CMS Accepted FRH18EOC88V1 2018 Evidence of Coverage Freedom Platinum Plan Rx (HMO) H5427_2018_AEOC_088_Aug2017_CMS Accepted January 1 December 31, 2018 Evidence of Coverage: Your Medicare Health Benefits and Services

More information

Evidence of Coverage:

Evidence of Coverage: January 1 December 31, 2018 Evidence of Coverage: Your Medicare Health Benefits and Services and Prescription Drug Coverage as a Member of Health Net Gold Select (HMO) This booklet gives you the details

More information

2018 Health Insurance Access Guide

2018 Health Insurance Access Guide 2018 Health Insurance Access Guide Guide to Enrolling in Individual & Family Plans Through Via Benefits Making it Easier for You and Your Family to Find the Right Health Plan Please take a moment to review

More information

Evidence of Coverage:

Evidence of Coverage: January 1 December 31, 2018 Evidence of Coverage: Your Medicare Health Benefits and Services and Prescription Drug Coverage as a Member of Regence MedAdvantage + Rx Enhanced (PPO) This booklet gives you

More information

Have you considered allowing opt out but then charging a fee to employees. Can you be grandfathered in if you are already an opt out

Have you considered allowing opt out but then charging a fee to employees. Can you be grandfathered in if you are already an opt out SW Forum Legal ramifications of opt out Have you considered allowing opt out but then charging a fee to employees Timeline after Feb 1st, what happens? Who determines if you have to pay spousal surcharge?

More information

Evidence of Coverage:

Evidence of Coverage: January 1 December 31, 2018 Evidence of Coverage: Your Medicare Health Benefits and Services and Prescription Drug Coverage as a Member of Bright Advantage HMO This booklet gives you the details about

More information

Prospective Client Meeting Background & Instructions 1

Prospective Client Meeting Background & Instructions 1 Prospective Client Meeting You are scheduled to have a phone-based meeting with a prospective client you previously spoke with during a brief face-to face-contact. This is an opportunity for you to reintroduce

More information

Evidence of Coverage:

Evidence of Coverage: January 1 December 31, 2018 Evidence of Coverage: Your Medicare Health Benefits and Services and Prescription Drug Coverage as a Member of Bright Advantage Plus HMO This booklet gives you the details about

More information

Aon Retiree Health Exchange What your retirees need to know

Aon Retiree Health Exchange What your retirees need to know Aon Retiree Health Exchange What your retirees need to know Q. Why is OP&F changing our current health care coverage? A. Funding for the retiree health care plan at OP&F is limited, making the group health

More information

Teachers On Call. Preliminary Results of the 2005 TOC Survey November BCTF Research, TOC 2005 Survey Preliminary Findings

Teachers On Call. Preliminary Results of the 2005 TOC Survey November BCTF Research, TOC 2005 Survey Preliminary Findings Teachers On Call Preliminary Results of the 2005 TOC Survey November 2005 Survey Objectives: To map transition and work patterns; To understand employment intentions and aspirations; To document financial

More information

Oct. 25, Dec. 6, 2018 NEWSLETTER LATE SPRING/SUMMER Upcoming Seminars

Oct. 25, Dec. 6, 2018 NEWSLETTER LATE SPRING/SUMMER Upcoming Seminars Y NEWSLETTER LATE SPRING/SUMMER 2018 Upcoming Seminars Oct. 25, 2018 Dec. 6, 2018 NATP THE ORGANIZATION FOR TAX PROFESSIONALS WEBSITE: NATPTAX.COM NH WEBSITE: NHNATP.COM WOW! This May 24 th seminar with

More information

Evidence of Coverage:

Evidence of Coverage: January 1 December 31, 2018 Evidence of Coverage: Your Medicare Health Benefits and Services and Prescription Drug Coverage as a Member of Health Net Violet 2 (PPO) This booklet gives you the details about

More information

Master Pooled Trust Annual Report 2011

Master Pooled Trust Annual Report 2011 Master Pooled Trust Annual Report 2011 2011 OVERVIEW The Arc of Texas Master Pooled Trust ended 2011 with a cumulative funding amount of thirty-four million, two hundred thirty six thousand ten dollars

More information

Now, I'd like to ask Grace Protos, a program analyst in the Women s Bureau regional office in New York City, to introduce our first speaker.

Now, I'd like to ask Grace Protos, a program analyst in the Women s Bureau regional office in New York City, to introduce our first speaker. Wi$e Up Teleconference Call March 30, 2007 Saving: Pay Yourself First Speaker 1, Michael Masiello Jane Walstedt: Now, I'd like to ask Grace Protos, a program analyst in the Women s Bureau regional office

More information

Monthly Treasurers Tasks

Monthly Treasurers Tasks As a club treasurer, you ll have certain tasks you ll be performing each month to keep your clubs financial records. In tonights presentation, we ll cover the basics of how you should perform these. Monthly

More information

2018 Evidence of Coverage

2018 Evidence of Coverage 2018 Evidence of Coverage BlueCross Total SM Midlands/Coastal (PPO) Jan. 1, 2018 Dec. 31, 2018 855-204-2744 TTY 711 Seven Days a Week, 8 a.m. to 8 p.m. (Oct. 1, 2017, to Feb. 14, 2018) Monday-Friday, 8

More information

Introducing a High Deductible Health Plan with an HSA. A best practices communication guide

Introducing a High Deductible Health Plan with an HSA. A best practices communication guide Introducing a High Deductible Health Plan with an HSA A best practices communication guide With health care costs continuing to rise, more employers than ever are looking for ways to lower the cost of

More information

Evidence of Coverage:

Evidence of Coverage: January 1 December 31, 2018 Evidence of Coverage: Your Medicare Health Benefits and Services and Prescription Drug Coverage as a Member of SecureChoice Option II (PPO) This booklet gives you the details

More information

Student Senate. mission

Student Senate. mission Student Senate H o l y o k e C o m m u n i t y C o l l e g e 2014-2015 Student Senate mission To serve as the representative voice of the student body, facilitating communication among and between students

More information

Stop the Denial Merry-Go-Round

Stop the Denial Merry-Go-Round Stop the Denial Merry-Go-Round Lisa Waterfield, Enterprise Revenue Cycle Consultant 1 ZirMed is Now Waystar The combination of Navicure and ZirMed uniquely positions Waystar to simplify and unify the healthcare

More information

Public Use Files from the MN APCD

Public Use Files from the MN APCD Public Use Files from the MN APCD Minnesota Health Care Data Showcase Panel Thursday, October 27, 2016 NAHDO 31st Annual Meeting & APCD Sessions Leslie C. Goldsmith Manager, Health Care Data Service Center

More information

Note to the Presenter: This slide presentation aims to offer a detailed and comprehensive look at the SSA and its programs. Please feel free to pick

Note to the Presenter: This slide presentation aims to offer a detailed and comprehensive look at the SSA and its programs. Please feel free to pick Note to the Presenter: This slide presentation aims to offer a detailed and comprehensive look at the SSA and its programs. Please feel free to pick and choose those slides more relevant to your topic.

More information

Building the Healthcare System of the Future O R A C L E W H I T E P A P E R F E B R U A R Y

Building the Healthcare System of the Future O R A C L E W H I T E P A P E R F E B R U A R Y Building the Healthcare System of the Future O R A C L E W H I T E P A P E R F E B R U A R Y 2 0 1 7 Introduction Healthcare in the United States is changing rapidly. An aging population has increased

More information

Billing and Collections Knowledge Assessment

Billing and Collections Knowledge Assessment Billing and Collections Knowledge Assessment Message to the manager who may use this assessment tool: All or portions of the following questions can be used for interviewing/assessing candidates for open

More information

Getting in Front of the Problem: How Can Hospitals Empower Denial Prevention and Management?

Getting in Front of the Problem: How Can Hospitals Empower Denial Prevention and Management? White Paper Getting in Front of the Problem: How Can Hospitals Empower Denial Prevention and Management? Healthcare providers are chiefly concerned with two things: Ensuring patients receive the highest

More information

GENERAL INFORMATION. Our office is located on the southwest corner of Shaw Ave. and Teilman between Fruit and West.

GENERAL INFORMATION. Our office is located on the southwest corner of Shaw Ave. and Teilman between Fruit and West. I would like to welcome you to my practice and am pleased to have you as a patient. I am providing you with this informational letter to help you understand how this office operates. Every effort will

More information

Evidence of Coverage:

Evidence of Coverage: January 1 December 31, 2018 Evidence of Coverage: Your Medicare Health Benefits and Services and Prescription Drug Coverage as a Member of Blue Shield 65 Plus (HMO) This booklet gives you the details about

More information

Generic Transitions. Final Expense Transition Phrases. Hospital Indemnity Transition Phrases

Generic Transitions. Final Expense Transition Phrases. Hospital Indemnity Transition Phrases Transition Phrases Cheat Sheet Generic Transitions I am going to ask you some questions that may sound a little bit different. I m doing this to make sure we have all of your concerns covered as Medicare

More information

Aon Retiree Health Exchange Transition Guide

Aon Retiree Health Exchange Transition Guide Aon Retiree Health Exchange Transition Guide New Health Care Coverage Options and Resources for Medicare-Eligible Retirees, Survivors, Long Term Disability Participants and Their Eligible Dependents. Welcome

More information

LOS ANGELES & ORANGE COUNTIES EVIDENCE OF COVERAGE. AdvantageOptimum Plan (HMO) H5928_18_006_EOC_AO_LAOC Accepted

LOS ANGELES & ORANGE COUNTIES EVIDENCE OF COVERAGE. AdvantageOptimum Plan (HMO) H5928_18_006_EOC_AO_LAOC Accepted 2018 LOS ANGELES & ORANGE COUNTIES EVIDENCE OF COVERAGE AdvantageOptimum Plan (HMO) H5928_18_006_EOC_AO_LAOC Accepted Table of Contents 1 January 1 December 31, 2018 Evidence of Coverage: Your Medicare

More information

Medicare. What s the difference among Medicare Parts A, B, C, and D?

Medicare. What s the difference among Medicare Parts A, B, C, and D? Medicare What is Medicare? Medicare is a federal program that offers health insurance for: People who are age 65 or older. People under age 65 who are disabled, as defined by the Social Security Disability

More information