NHS Litigation Authority Business Plan Performance Matrix Board Meeting 9 May 2012

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1 NHS Litigation Authority Matrix Board Meeting 9 May 2012 Deliver finances within agreed Resource Limit Each Management Accounts to end March and draft Annual Accounts show an underspend of 72m. 1 Best value Forward look financial risk assessments Forward forecasts for our various schemes have been shared with DH however the financial pressure which these may place upon members and the DH tariff system require urgent consideration and options appraisal. 2 Maintaining business continuity Claims KPIs/ Measures of success RED Review of support services by DH This report covers to March 31 st. Shelf life for CNST is slightly up on 2010/11 & closure rate is also marginally below the 100% target. Finance to be reassessed between April and August Full business case to then be prepared for all ALB s dependent on outcome. 1

2 NHS Litigation Authority Matrix Board Meeting 9 May 2012 Prompt responses to letters of claim to improve by 10% RED Letters of claim continue to pose difficulties for the Authority (many of which are due to external parties) work will continue to seek improvements both in performance and possibly a more realistic target. 3 Delivering quality services Risk Management (DNV) KPIs On target to be achieved for 2011/12. FHSAU KPIs Improving staff survey outcomes as a measure of employee engagement Biannually Most KPI s met however increased volumes in year and delays by third parties have led to some specific targets being missed. New survey due 2012/13. CD and to arrange focus group with staff. Auditing Panel Solicitors Audit reports as completed. SW 4 Working for a safer NHS Learning lessons from claims SRMRC, Maternity & Surgical Claims Data Projects SRMRC Analysis and Annual Review 2010/11 published in March Work has begun on analysing the reports received in 2011/12. A new report form, supported by revised guidance, has been introduced for 2012/13. From 1 April 2012, all organisations must evidence that action has been taken in relation to the reports as part of the 2

3 NHS Litigation Authority Matrix Board Meeting 9 May 2012 NHSLA general assessment. Maternity Claims Data Project received on draft on Ten Years of Maternity Claims: An analysis of NHSLA data are being incorporated into a proposed final version. Surgical Claims Data Project Draft report on preliminary analysis completed and provisional findings shared with representatives from key stakeholders in February 2012 with a view to also shaping Phase II of the Project. A presentation on the Project will follow the Board on 9 May Working closely with our partners Risk Management Forum to provide advice on strategic direction of risk management programme The Acute and Partnership Forums have agreed to merge and s for 2012/13 have been arranged accordingly. A special Maternity Day will be held on 16 May 2012 for Forum members whose organisations provide these services. 6 Delivering for the NHS & responding to Effective communications strategy DC in place to review and advise. ALB Review/Marsh report Every Chair & CE report as Review evolves SW 3

4 NHS Litigation Authority Matrix Board Meeting 9 May 2012 change Debt collection Each The outturn debt position for all schemes is 17m (approximately 2% of income). Public Sector Payments Policy Stats Each 84% of invoices are paid within 30 days of the invoice date. 1 Best value Efficiency Savings Establishment at or below 125 whole time equivalents (including NEDs) Required reductions accounted for in base budgets at the end of February 2012, including agency workers Sickness 3.2% or below 12 months to March % Equal pay audit ed September 2011 Staff Development s, Appraisals & PDPs > 90% coverage 31 March 2012 objectives 74%, appraisals 75% & PDPs 90% 4

5 NHS Litigation Authority Matrix Board Meeting 9 May Maintaining business continuity Business Continuity Plan in place Work has begun on implementing the action plan developed following the BCP exercise held on 9 February Employee turnover below 15% 12 months to 31 March % Employee resignation below 10% 12 months to 31 March % Improving customer comments Biannually Customer satisfaction survey next due 2012 SW Positive feedback from organisations on Risk Management programme Arrangements in place to obtain feedback. Delegate evaluation of the workshops held in 2011/12 was positive. 3 Delivering quality services FOI and DPA requests dealt with effectively Maintain compliance with Level 2 requirements of the Information Governance Toolkit In 2011/12 98% of FOI requests received a substantive response within the 20 days prescribed by the Act. Level 2 accreditation maintained in 2011/12. Business mileage below 60,000 a year Less than 24,000 for the 12 months to 31 January 2012 Carbon footprint to be reduced by 10% from tonnes of CO 2 by 2015 Likely to be achieved by relocation; update due for May

6 NHS Litigation Authority Matrix Board Meeting 9 May 2012 Reducing energy and paper consumption Signs of reduced paper use; little evidence available in relation to energy use. Risk Management Services contract DNV contract extended to 31 March Delivery of Risk Management standards, assessment and education programme Delivery of 2011/12 programme successfully completed. 4 Working for a safer NHS Annual updates to risk management programme Completed for 2012/13 with all key documents published during the 1 st week of the new financial year or earlier. Strategic review of risk management standards and assessments, including risk areas, frequency and length of assessment, value of risk management discounts Considered at Board Away day on 12 April. A paper will be submitted to Part 2 of the Board on 9 May Working closely with our partners Concordat approach to assessments to improve effectiveness and reduce burden Requirements in risk management standards and supporting information reflect current good practice and recommendations Opportunities for joint working with other bodies continue to be considered. Good relations with partners maintained. 6

7 NHS Litigation Authority Matrix Board Meeting 9 May 2012 Risk Management E-Newsletter The latest issue of Risk E-News published in February 2012 had a lead item on the Marsh report. Information on the Authority s activities widely available Information added to website when available. Meeting DH Equal Pay SLA We continue to receive very positive feedback from DH. 6 Delivering for the NHS & responding to change 7