Welcomes. Analyst Friends for the Presentation on

Transcription

1 Welcomes Analyst Friends for the Presentation on

2 2 To be a Bank of choice of every Indian & A Preferred banking partner Globally To achieve consistent growth in Business. To Endeavour for inclusive development. Ensure service excellence through effective harnessing of human capital & Technology.

3 I N D E X 3 The Bank has announced the financial results for the quarter and year ended March 31, 2013 in accordance with the RBI / SEBI guidelines. The Salient features of the financial results of the Bank are presented herein Sl No Details Slide No 1 Key Business Parameters 4 2 Equity Holding 5 3 Branch Network Net Profit Geographical Distribution of Business 11 6 Major Business Parameters Credit Portfolio Credit-Deposit Ratio 27 9 Restructured Advances NPA & Recovery Investment Portfolio Earnings & Profitability Performance Indicators & Key Ratios Net Interest Income Income & Expenditure Provisions Capital Adequacy & Networth Achievements & New Initiatives Awards & Recognition Road Map Ahead 73-76

4 Key Business Parameters : FY Net Profit ` 2004 crore (` 1313 crore) Total Income ` 18,295 crore (` crore) Gross NPA Level reduced from ` 3183 crore to ` 2,979 crore Gross NPA Ratio Net NPA Level reduced from `1185 crore to ` 1,125 crore Net NPA Ratio % % % 1.99 % (2.53%) % 0.76 % (0.96%) Global Deposits ` crore (` crore) Global Advances ` crore (` crore) Global Business ` crore (` crore) CASA Deposits ` crore (` crore) Earning per share Provision Coverage Ratio % % % % % (22.89%) % (80.06%) Figures in brackets as at Mar 2012

5 Equity Holdings 5

6 Branch Network 6 As at Branches (Incl London) 2934 ATMs 1306 Satellite Offices 74 Ultra Small Branches 936 Extension Counters 12 Total Delivery Outlets 5262 Bank has opened 215 branches during the year taking the total Network to 2934 branches. Many of them were in hitherto unbanked areas across the country. Bank has entered in to 35 more districts by opening branches. 629 Urban March Metro 903 Rural 788 S-Urban

7 State / Union Territory Andaman & Nicobar(U.T.) 10 Andhra Pradesh 425 Arunachal Pradesh 1 Assam 19 Bihar 45 Chandigarh(U.T) 4 Chattisgarh 12 Delhi 138 Goa 24 Gujarat 78 Haryana 113 Himachal Pradesh 10 Jammu and Kashmir 3 Jharkhand 24 Karnataka 678 Kerala 192 Lakshadweep 9 Madhya Pradesh 69 Maharashtra 187 Meghalaya 5 Mizoram 1 Nagaland 1 Orissa 70 Puducherry(U T) 4 Punjab 36 Rajasthan 60 Sikkim 1 Tamilnadu 205 Tripura 3 Uttar Pradesh 387 Uttarakhand 25 West Bengal 94 Total (Excluding USB) 2933 Total = London Br = 2934 Geographical Distribution of Branch Network Lakshadweep Andaman & Nicobar 10 Bank has Branches in all the States and Union Territories except in Manipur (State) and in Dadra & Nagar Haveli (UTs)

8 Specialised Branches/ Offices 8 Specialized Branches Overseas/International Business Branches 3 Capital Market Service Branch 1 Industrial Finance Branches 2 Corporate Finance Branches 3 Large Corporate Branches 2 Asset Recovery Management Branches 12 Housing Finance Branches 5 Government Transactions Branch 1 Service Branches 23 SME Branches 60 Mid Corporate Branches 69 Satellite Offices 74 Ultra Small branches 936 Business Process Management Centre (Back Office) 1 Extension Encounters 12 Specialized Offices Central Processing Centres 19 Foreign Exchange Business Dealing/Processing Centres 9 Electronic Payment and Settlement Office 1 Central Pension Processing Cell 1 Lead District Offices 27 Total 1261

9 9 Net Profit (Quarterly) Sep Dec Mar Mar Jun Q4-o-Q4 Growth : 92%

10 Net Profit March 13 ` 2004 crore March 12 ` 1313 crore March 11 ` 1048 crore March 10 ` 813 crore y-o-y Growth : 53% 10

11 Geographical Distribution of Domestic Business 11 Geographical Region States No of Brs. Deposits Advances Business CD Ratio Central Region Eastern Region Chhattisgarh, Madhya Pradesh, Uttarakhand & Uttar Pradesh Andaman & Nicobar Islands, Bihar, Jharkhand, Orissa & West Bengal North Eastern Region Northern Region Southern Region Arunachal Pradesh, Assam, Meghalaya, Mizoram, Nagaland, Sikkim & Tripura Chandigarh (UT), Delhi, Haryana, Himachal Pradesh, Jammu & Kashmir, Punjab & Rajasthan Andhra Pradesh, Karnataka, Kerala, Lakshadweep, Pondicherry (UT) & Tamil Nadu Western Region Goa, Gujarat & Maharashtra Total (Before netting PWO & excl. CODs)

12 12 Global and Domestic Business Particulars Actuals Growth in Growth in Mar 11 Mar 12 Mar 13 Amt % amt % Global Business Global Deposits Global Advances Domestic Business Domestic Deposits Domestic Advances CASA Deposits Current Deposits Savings Bank Card Rate Term Deposits Bulk Deposits (DRI+COD) of which DRI Deposits

13 13 Global Business Composition

14 CASA Deposits (Domestic) 14 Mar-12 Dec-12 Mar-13 Deposits 147,707 Deposits 150,723 Deposits 167,055 CASA 46,478 CASA 48,323 CASA 51,926 CASA (%) CASA (%) CASA (%) 31.08

15 Bulk Deposits (DRI+COD) 15 DRI Deposits % of DRI to Domestic Deps CoDs % of CoDs to Domestic Deps Total Bulk Deposits % of Bulk to Domestic Deps

16 16 Deposits

17 17 Core Term Deposits- Actuals Vs. Average (Domestic) Average Actual Mar 12 June 12 Sep 12 Dec 12 Mar 13

18 18 Advances - Actuals Vs. Average (Domestic) Average Actual Mar 12 June 12 Sep 12 Dec 12 Mar 13

19 Credit Portfolio 19 Particulars Mar Mar Domestic Advances (Gross) y o y Growth (%) 110, , Retail Credit 18,295 19, MSE Credit (Mfg) 13,492 15, Agriculture Credit 17,409 20, Credit to Weaker Section 11,034 11, MSME Credit 14,736 16, Domestic Advances (Net) Average Domestic Advances 108, , , ,

20 Retail Credit Components 20 Particulars Housing Loans (Direct) Education Loans Advance March, 2012 March, 2013 % to Gr. Adv. % to amt. o/s Advance % to Gr. Adv. % to amt. o/s Growth over March, 2012 Amt % 8, , , , Vehicle Loans 1, , Personal Loans 4, , (51) (1.16) Gold Loans , Mortgage Loans 1, (160) (14.17) Others (28) (14.21) Total Retail Credit 18, ,

21 Social Lending - Targets Surpassed under Priority Sector 21 Particulars March, 2012 March, 2013 Y-o-Y Growth (%) Mandatory Target (%) Achievement (%) Priority Sector Advances 41,383 46, Agriculture 17,409 20, Direct Agriculture 13,585 16, Indirect Agriculture 3,824 4, Micro & Small Enterprises 13,492 15, Other Priority Sector 10,483 11, Advances to Weaker Section 11,034 11, Advances to Minority 6,609 7, Advances to Women 7,344 8, ANBC Level 91, ,

22 22 Performance under Gold Loans The Gold Loans of the Bank have shown appreciable growth during the year. Branches from various regions are sanctioning JLs and the Bank has at present 109 Gold Loan Shoppes for quick disposal of Gold loans. Particulars Mar-12 Dec 12 Mar 13 % Growth Gold Loan - Priority 2,840 4,305 4, JL - Agriculture (Crop) 1,821 2,832 3, JL - Agriculture (Non-Crop) SyndSwarna 774 1,044 1, Gold Loan - Non-Priority 730 1,206 1, SyndSwarna Express 730 1,206 1, Total Gold Loan 3,570 5,511 6,

23 Power, Telecom, Aviation and Roads (Balance outstanding) 23 Particulars March, 2012 March, 2013 Variation (%) Restructured Power State Owned Private Owned Telecom Aviation (35.92) Roads & Ports

24 24 Particulars ( Fund & Non-fund Based) Credit Portfolio Industry Wise (i) Food Processing Sugar Edible Oil & Vanaspati T ea & Coffee T extiles Out of which Cotton Textiles Other T extiles (Including Jute) Leather and Leather Product Paper and Paper Product Petroleum, Coal Product and Nuclear Fuels % to Gross Adv. % to Gross Adv. Mar 12 Mar 13 Dec Rubber & Rubber Products Tobacco & Tabbaco Products Other Industries

25 Credit Portfolio Industry Wise (ii) 25 Particulars Chemical & Chemical Products 2, , ,465 Out of which Fertilizer , Out of which Drugs & Pharmaceuticals Out of which Petro Chemicals 1, ,281 Cement & Cement Product Iron & Steel 4, , ,105 All Engineering 4, , ,514 Vehicles, Vehicles Parts & Transport Equipment Mar Gems & Jewellery , ,005 Construction 3, , ,560 % to Gross Adv. % to Gross Adv. Mar 13 Dec 12

26 Credit Portfolio Industry Wise (iii) 26 Particulars Mar 12 % to Gross Adv. Mar 13 % to Gross Adv. Dec 12 Infrastructure Finance Power Telecommunication Roads & Ports Other Computer Software Other Metals & Metal Products Coal Mining

27 27 Credit - Deposit Ratio March 11 March 12 March 13 Gross Deposits Gross Advance Global CD Ratio Domestic CD Ratio

28 Restructured Advances 28 Under As on March, 2013 (Cumulative) During FY During FY As on March, 2012 (Cumulative) Standard Assets Sub-Standard Assets Doubtful Assets Total No. of borrowers 1,27,337 64,174 40,368 1,36,631 Amount outstanding 8,189 3,147 5,617 6,020 No. of borrowers 6, ,862 Amount outstanding No. of borrowers 6, ,477 Amount outstanding No. of borrowers 1,39,538 64,292 40,924 1,45,970 Amount outstanding 9,126 3,150 5,648 6,901

29 Non Performing Assets (NPA) 29 Particulars (Absolute) Mar Dec Mar Gross NPA 3,183 3,160 2,979 Net NPA 1,185 1,141 1,125 Provision Coverage Ratio (%) Gross NPA (%) Net NPA (%)

30 30 Particulars Movement as on Mar - 12 Mar - 13 A. Gross NPA at the beginning 2,599 3,183 B. Less: (i) Upgradation (incl. reduction due to Operations) (ii) Recoveries (iii) Write Offs (incl. Prudential) (iv)decrease due to operation/foreign exchange fluctuation NPA Level and Recovery Total (B) 2,573 2,346 C. Add: Fresh NPA 3,156 2,142 Gross NPA at the end (A-B+C) 3,183 2, Q4 3, ,979

31 31 Investment Portfolio (Gross)

32 Investment Category 32 Category Composition as on Mar 2012 Dec Mar HTM 35,267 35,715 37,533 % to Investment AFS 5,619 7,487 7,879 % to Investment HFT % to Investment Gross Investment 40,886 43,202 45,694 Deprn. & Provision for NPI Net Investment 40,815 43,168 45,648

33 Investment Holdings 33 Particulars Composition as on HTM AFS HFT Gross Investment Central & State Govt , , Other Approved Securities Shares Debentures & Bonds - 1, , Subsidiaries & Joint Ventures Others , ,101 Sub Total 37, , Less: Repo Net Investment 37, , ,574.22

34 Investment Scenario 34 Particulars March, 2012 March, 2013 Y-o-Y Growth Amount % SLR 36,554 40,185 3, Non - SLR 4,332 5,509 1, Total 40,886 45,694 4, Interest Income From Investments 2,736 3,

35 35 Earnings Quarterly Q4( ) Q4( ) Op. Profit Net Profit Op. Profit Net Profit Quarterly Growth (Op. Profit) = 2.39% Quarterly Growth (Net Profit) = 91.59%

36 Earnings 36 Annual March, 2012 March, 2013 Op. Profit Net Profit Op. Profit Net Profit 3,347 1,313 3,450 2,004 Yearly Growth (Operating Profit) = 3.08% Yearly Growth (Net Profit) = 52.63%

37 Business and Profitability 37 Business Mar Dec (9M) Mar 2013 Per Branch Per Employee Profit ` Lakh Mar Dec. 12 (9M) Mar Per Branch Per Employee

38 Performance Indicators 38 Mar. Dec. Mar. Particulars (%) (%) (%) Return on Assets Net Interest Margin (NIM) Return on Equity Yield on Advances Cost of Deposits Gross NPA Net NPA CRAR (Basel - II)

39 Cost Ratios (%) 39 Emp. Cost & Cost to Income Ratio Quarterly Yearly Mar -12 Mar-13 Mar - 12 Mar - 13 Cost to Income Emp. Cost to Income Cost to Income Emp. Cost to Income Cost to Income Emp. Cost to Income Cost to Income Emp. Cost to Income

40 Cost and Yield (%) 40 Cost of Deposits Mar Dec Mar Yield on Advances Mar Dec Mar

41 Cost and Yield (%) Contd. 41 Dec Mar Cost of Funds Mar Yield on Investments Mar Dec Mar

42 Key Ratios 42 (Y) Mar. 13 = 3.19%(Y) (9M) (Y) Dec. 12 = 3.27%(9M) Mar. 12 = 3.43%(Y) NIM for Mar Qrtr. = 2.97% (Y) (9M) (Y)

43 Earning / Profitability Ratio (%) 43 Particulars March, 2012 December, 2012 (9M) March, 2013 (Y) Return on Assets ( Net Profit / AWF) Return on Equity (Net Profit / Equity) Book Value per Share (`) [FV - ` 10] Earning per Share (%) [FV - ` 10] Other Income to Total Income (%) Asset Utilisation (Op. Profit / AWF) Net Interest Income to AEA Other Income to AWF Equity Dividend proposed (%) 38-67

44 Earnings and Profitability 44 Particulars March 2012 March 2013 INCOME y-o-y Growth (%) Interest Income on Advances 12,371 13, Interest Income on Investments 2,736 3, Interest on IT Refund Other Interest Income Other Income 1,076 1, TOTAL INCOME 16,344 18, EXPENDITURE Interest Expended 10,183 11, Staff Expenses 1,892 2, Other Operating Expenses 923 1, TOTAL EXPENSES 12,997 14, OPERATING PROFIT 3,347 3, Provision & Contingencies 2,034 1,446 (28.95) NET PROFIT 1,313 2,

45 Earnings and Profitability (Quarterly) 45 Particulars Mar 2012 Dec 2012 Mar 2013 INCOME Growth Q4-o-Q4 (%) Growth Q4-o-Q3 (%) Interest Income on Advances 3,300 3,333 3, Interest Income on Investments Other Interest Income Net Profit on Sale of Investments Other Income TOTAL INCOME 4,424 4,490 4, EXPENDITURE Interest Expended 2,788 2,821 3, Staff Expenses Other Operating Expenses TOTAL EXPENSES 3,544 3,626 3, OPERATING PROFIT Provisions & Contingencies (45.92) (13.19) NET PROFIT

46 46 Net Interest Income Net Interest Income (NII) Quarterly Yearly Mar - 12 Mar - 13 Mar - 12 Mar -13 1,337 1,344 5,085 5,454 Quarterly Growth 0.52 % Yearly Growth 7.26%

47 NII & Burden (Quarterly) 47 Particulars (` in Crore) Mar Dec Mar Q4-o-Q4 Growth (%) Q4-o-Q3 Growth (%) Interest Income 4,125 4,221 4, Interest Expended 2,788 2,821 3, Net Interest Income (NII) 1,337 1,400 1, (4.00) Other Income Operating Expenses Burden (Operating Expenses - Non Interest Income) (3.07) (17.54)

48 NII & Burden (Y-o-Y) 48 Particulars (` in Crore) Y-o-Y Mar Mar Growth (%) Dec (9M) Interest Income 15,268 17, ,739 Interest Expended 10,183 11, ,630 Net Interest Income (NII) 5,085 5, ,109 Other Income 1, Operating Expenses 2,814 3, ,336 Burden (Operating Expenses - Non Interest Income) 1,738 2, ,561

49 Interest Analysis 49 (` in Crore) Particulars FY ENDED Mar Mar Growth (%) Dec (9M) Interest Income 15,268 17, ,739 Interest on Advances 12,371 13, ,059 Interest on Investments 2,736 3, ,400 Interest on Call Money Lending / Repo Others (Int. on IT Refund) Interest Expended 10,183 11, ,630 Interest Paid on Deposits 9,326 10, ,961 Interest paid on RBI and Inter Bank Borrowings (5.00) 57 Other Interest Expenditure Net Interest Income 5,085 5, ,109 Net Interest Margin (NIM) 3.43% 3.19% 3.27%

50 50 Particulars Quarterly Interest Analysis Quarterly Growth (%) Mar Dec Mar Q4-o-Q4 Q4-o-Q3 Interest Income 4,125 4,221 4, Interest on Advances 3,300 3,333 3, Interest on Investments Interest on Call Money Lending / Repo (` in Crore) Others (Int. on IT Refund) Interest Expended 2,788 2,821 3,037 Interest Paid on Deposits 2,582 2,572 2,793 Interest paid on RBI and Inter Bank Borrowings (9.52) Other Interest Expenditure (1.32) Net Interest Income 1,337 1,400 1,344 Net Interest Margin (NIM) 3.60% 3.29% 2.97% 0.52 (4.00)

51 Other Income 51 (` in Crore) Particulars FY Ended Mar Mar Growth (%) Dec (9M) Commission & Brokerage (0.19) 350 Commission on Govt. Business (8.11) 24 Sub Total Net Profit from FX Transactions (0.73) (30.77) Dividend Earned Recovery in w/o A/c.s Miscellaneous Income Total (Excl. Trading Profit) 987 1, Net Profit on Sale of Investment GRAND TOTAL 1,076 1,

52 Other Income (Quarterly) 52 (` in Crore) Particulars Q4 vis a vis Q3 Growth (%) Mar Dec Mar Q4-o-Q4 Q4-o-Q3 Commission & Brokerage Commission on Govt. Business Net Profit from FX Transactions 9 7 Sub Total (35.40) (30.79) Dividend Earned (100.00) Recovery in w/o A/c.s Miscellaneous Income Total (Excl. Trading Profit) Net Profit on Sale of Investment GRAND TOTAL

53 Operating Expenses 53 Particulars FY Ended Mar Mar Growth (%) (` in Crore) Dec (9M) Staff Expenses 1,891 2, ,600 Rent, Taxes & Lighting Printing & Stationary Advertisement & Publicity Depreciation on Fixed Assets Auditors Fees (16.67) 17 Law Charges Postage, Telephone etc Repairs & Maintenance (21.05) 56 Insurance & Guarantee Fee Other Expenditure TOTAL 2,814 3, ,336

54 Operating Expenses (Quarterly) 54 (` in Crore) Growth (%) Particulars Mar Dec Mar Q4-o-Q4 Q4-o-Q3 Staff Expenses Rent, Taxes & Lighting (6.12) Printing & Stationary Advertisement & Publicity Depreciation on Fixed Assets Auditors Fees (57.14) (57.14) Law Charges Postage, Telephone etc Repairs & Maintenance (34.48) (9.52) Insurance & Guarantee Fee Other Expenditure (0.99) TOTAL

55 Provisions 55 Provisions For Yearly Quarterly March, 2012 March, 2013 Dec 2012 March NPA 1,446 1, Standard Assets Restructured Assets Depreciation on Investments 39 (17) 6 (14)

56 56 AS 15 Superannuation Schemes Provision Made March, 2012 Dec 2012 (9M) March, 2013 Pension * Gratuity Leave Encashment Total * This includes additional provision of Rs. 25 Crs. made to Pension Fund over and above the actuarial liability.

57 57 AS 15 Quarterly Provisions Provision Made Mar (3M) Dec (3M) Mar (3M) Pension Gratuity Leave Encashment Total

58 58 Taxation Provisions Provision Made March, 2012 Dec, 2012 (9M) March, 2013 Income Tax (Domestic) Income Tax (London) MAT Credit Entitlement Availed - (460) (574) Deferred Tax Assets (DTA) (39) (241) (231) Write Back of Excess Provisions (256) - - Total 74 (387) (441)

59 59 Taxation Provisions (Quarterly) Provision Made Dec (3M) March, 2012 (3M) March, 2013 (3M) Income Tax (Domestic) Income Tax (London) MAT Credit Entitlement Availed (141) - (114) Deferred Tax Assets (DTA) (169) (37) 10 Write Back of Excess Provisions - (256) - Total (175) (119) (57)

60 60 Capital Adequacy Particulars December, 2012 (9M) March, 2012 March, 2013 Tier I Capital (Basel II) 8,510 8,751 10,040 Tier II Capital (Basel II) 3,972 3,225 4,063 Total Capital (Basel II) 12,482 11,976 14,103 Risk Weighted Assets (RWA) 1,09,624 97,830 1,12,060 CRAR (Basel II) (%) Tier I CRAR (Basel II) (%) Tier II CRAR (Basel II) (%) CRAR (Basel I) (%)

61 CRAR Basel II (%) 61

62 Particulars Basel I Basel - II March, 2012 March, 2013 March, 2012 March, 2013 Paid up Capital Perpetual Non-Cumulative Preference Shares Statutory Reserve 2, , , , Capital Reserve Share Premium 1, , , , Revenue and General Reserve 3, , , , Special Reserve u/s 36 (1)(viii) of IT Act, 1961 Balance of Profit Innovative Tier II Bonds Total Tier I (Core) Capital 8, , , , Less: Intangible Assets Tier I Capital - of above DTA Inv. In Subs. & Associates Total Deduction Total Tier I Capital 8, , , , Tier I Ratio

63 63 Tier II Capital Basel I Basel - II Particulars March, 2012 March, 2013 March, 2012 March, 2013 Revaluation Reserve (@ 45%) Hybrid Capital (Upper Tier II Bonds) General Provisions Investment Reserve Account Provision for Standard Assets Subordinated Term Debts 1, , , , Tier II (Gross) 3, , , , Less: Investment in Subsidiaries & Associates Total Deduction Total Tier II Capital 3, , , , Total Capital (Tier I + Tier II) 12, , , , Tier II Ratio

64 64 Net Worth Particulars Share Capital : Equity Share Capital Perpetual Non Cumulative - - Preference Shares Add: Reserves & Surplus (Excl. Revaluation Reserve) i. Statutory Reserve 2,073 2,574 ii. Capital Reserve iii. Share Premium 1,080 1,080 iv. Revenue Reserve 3,012 3,824 v. General Reserve vi. Investment Reserve - 12 vii. Special Reserve viii. Balance of Profit - - Sub Total 7,429 8,961 Capital & Free Reserves 8,031 9,563 Less: Intangible Assets - - Net Worth 8,031 9,563 Less: DTA (Net) Tangible Net Worth 7,994 9,295

65 Achievements & New Initiatives

66 Achievements & New Initiatives Bank has opened 215 new branches across the country taking the Bank s Branch Network to 2934 Branches including one at London branch. Bank has expanded its Network to 35 more districts in the country. Bank has 41 Regional Offices, 60 SME branches, 69 Mid Corporate Branches, 23 Service branches, 9 Foreign Exchange Processing Centres, 8 Regional Inspectorates, 7 Staff Training Centers, 27 Lead District Offices, 19 Central Processing Centres, 41 Currency Chests,1 Central Pension Processing Centres, 8 Stationary Pools, and 1 Electronic Payments And Settlement Offiice. Total Delivery Channels (Branches, ATMs, Ultra Small Branches, Satellite Offices and Extension Counters) stood at 5262 as at 31 st March To have better control and business focus, 3 new Regions have been formed at Bangalore, Delhi and Mumbai taking the number of Regional Offices from 38 to 41. Mid Corporate Credit Department and New Vertical for Fee Based Income created last year have started giving results. 6 ARMB new branches opened to improve recovery. START Team formed at RO s for improving recovery performance and monitoring of NPAs & SMAs of loans below ` lakh.

67 Achievements & New Initiatives Bank is the SLBC convener in Karnataka state and UTLBC Lakshadweep. Lead Bank responsibility has increased to 27 districts (7 in Karnataka, 2 in Kerala,5 in AP,9 in UP, 3 in Haryana & 1 in Lakshadweep) during Bank has surpassed all the mandatory targets under Priority Sector Credit and its subsectors for the year % achievement of coverage of unbanked villages under Financial Inclusion Plan. Bank has taken a no of steps for smooth roll out of Direct Benefit Transfer in the identified Districts. These initiatives are expected to go a long way in passing on the Economic benefits to the intended beneficiaries seamlessly. SB cum OD product with a limit of Rs.10,000 /- introduced with provision to pay interest on credit balances. SyndicateBank in association with National Payment Corporation of India (NPCI) is issuing SyndicateBank RuPay Kisan Card to farmers who have availed Kisan credit card facility from the bank.

68 Achievements & New Initiatives Bank has commenced the distribution of Mutual Fund products of 9 Asset Management Companies at select branches. Bank has introduced Gold Loan Shoppe concept from April 2012 to facilitate quick and easy sanction of loans against Gold and has opened 109 Gold Loan Shoppe at select Branches. Bank has launched SyndicateBank VISA International Gold Debit Card. The GOLD Card provides customers with higher daily transactions limits with a daily limit of Rs.25,000/- for Cash withdrawal and Rs.50,000/- limit for use at Merchant Establishments. Bank offers Debit / Credit Card Swiping machines SYNDPOS for use at Merchant Establishments for accepting payments by customers through Credit / Debit / Pre-paid/ Charge card. Other than the conventional POS machines, Bank is also offering GPRS POS machine for wireless operations.

69 Customer Conveniences 69 SyndNavaratna Savings Account has been launched for improving its CASA base. The product caters well for the salaried class employed with MNCs/Blue chip companies/reputed private organizations/government and semi-government undertakings. E-Lounge facilities have commenced at our Bangalore HSR Layout branch. This is a Self Service Customer Kiosks with facilities for Passbook Printing, Cash Deposit and Cheque Deposit. Bank has opened a Business Process Management Centre at Bangalore for carrying out the Back Office functions of the Bank and for faster opening of accounts. On the occasion of its Foundation day, Bank has launched an online facility for remittances of donations by the customers towards the Prime Minister s National Relief Fund. Bank has designated totally 64 Branches as specialized MSME Branches to provide the focused thrust for growth of MSMEs, of which 9 new Branches are designated during Bank has entered tie-up arrangement with manufacturers for financing commercial vehicles with M/s Tata Motors, M/s TVS Motors, M/s Bajaj Auto, M/s Force Motors, M/s Maruthi, Hyundai and Piaggio.

70 Capital/ Fund Raising 70 Bank has raised USD 500 Million on 12 th October 2012 under MTN programme for funding requirement of London Branch at very competitive rates. The issue was oversubscribed by more than 5 times. Bank has plans to raise further MTN Bonds funds for London Branch during Bank has plans to raise Equity Capital during the current fiscal.

71 Mutual Fund and Insurance products Distribution 71 Bank has commenced the distribution of Mutual Fund products of 9 Asset Management Companies at select branches. Bank has approved the distribution of LIC Products and will start the delivery shortly. Bank is already having tie-up arrangement with M/s. United India Insurance Company for distribution of Non-Life Insurance Products.

72 Awards and Recognition Financial Inclusion: Based on a survey commissioned by Business Standard on the contribution of large public sector Banks towards Financial Inclusion, the Bank along with SBI has been awarded the Best Bank award for its contribution towards Financial Inclusion. SKOCH Foundation s Digital Inclusion Awards 2012: Gold award has been conferred to SyndicateBank at SKOCH Foundation s Digital Inclusion Awards 2012, for BCP and IT DR Project, the highest Independent honour in India, at a colourful function on 18/09/2012 at New Delhi A Certificate of Merit was also awarded to SyndicateBank for BCP & IT DR Project for being rated amongst the TOP 100 ICT projects in India during Self Help Groups: During the year , Bank was adjudged Best Performer among commercial banks operating in Karnataka by NABARD for its performance under the category of Highest Average Loan Size in relation to the SHG-Bank linkage programme. SyndRSETIs: our Manipal and Kumta RSETIs have been adjudged as the Country s best and Second Best RSETIs as on for imparting Training and encouraging the youth to take up Self-Employment ventures in order to mitigate the problem of unemployment/ under employment of educated youth in the rural / semi-urban areas in the country. Shri. Jairam Ramesh, Hon ble Minister for Rural Development, Govt of India has presented the awards at Vigyan Bhavan, New Delhi on

73 Road Ahead 73 Bank is targeting substantial business level of `4,19,000 crore by pursuing Excellence, nothing but Excellence and adopted the same as the Corporate Theme for

74 74

75 Priorities Ahead 75 Stabilization of Business Process Management Centre (BPMC), for facilitating the centralised Account Opening and extending the same to other centers. Stabilization of E-Lounge at our Bangalore HSR layout Branch and extending the same to other select centers. Establishment of HNI lounge in important centers to extend focused service to HNI customers. Strengthening Central Processing Centers (CPC) to drive housing Loans aggressively. Activating the MSME, MID Corporate branches to cater to the needs of borrowers of these segments. Reaching 3000 Branch Network by and the 3200 mark by December 2013.

76