Interim Report January September

Transcription

1 2010 January September

2 Facts & Figures 1 in CHF millions, except where indicated Change Net revenue and results Net revenue 8,976 8, % Operating income before depreciation and amortisation (EBITDA) 1 3,545 3, % EBITDA as % of net revenue % Operating income (EBIT) 2 2,067 2, % Net income 1,408 1, % Net income attributable to equity holders of Swisscom Ltd 1,423 1, % Earnings per share CHF % Balance sheet and cash flow Equity at end of period 6,321 6, % Equity ratio at end of period 3 % Operating free cash flow 4 2,023 2, % Capital expenditure 1,276 1, % Net debt at end of period 5 8,807 9, % Employees Number of full-time equivalent employees at end of period FTE 19,511 19, % Average number of full-time equivalent employees FTE 19,488 19, % Operational data Telephone access lines in Switzerland 6 in thousands 3,485 3, % Broadband access lines retail in Switzerland in thousands 1,553 1, % Broadband access lines wholesale in Switzerland in thousands % Mobile subscribers in Switzerland in thousands 5,761 5, % Swisscom TV subscribers in Switzerland in thousands % Broadband subscribers in Italy in thousands 1,712 1, % Swisscom share Par value per share at end of period CHF Number of shares issued at end of period in mio Average number of shares outstanding in mio Quoted price at end of period CHF % Market capitalisation at end of period 7 20,527 17, % 1 Definition operating income before depreciation and amortisation (EBITDA): operating income before depreciation, amortisation and impairment on tangible and intangible assets, gain on sale of subsidiaries, net financial result, share of profit of investments in associates and income tax expense. 2 Definition operating income (EBIT): operating income before gain on sale of subsidiaries, net financial result, share of profit of investments in associates and income tax expense. 3 Equity as a percentage of total assets. 4 Definition operating free cash flow: operating income (EBITDA), change in operating assets and liabilities less net capital expenditure in tangible and other intangible assets and dividends paid to minority interests. 5 Definition net debt: financial liabilities less cash and cash equivalents, current financial assets and non-current fixed interest-bearing financial deposits. 6 Definition telephone access lines in Switzerland: number of access lines PSTN/ISDN and unbundled fixed access lines in Switzerland. 7 Closing price at the end of period, multiplied by number of shares outstanding at end of period.

3 2 Financial Review Summary in CHF millions, except where indicated Change Net revenue 8,976 8, % Operating income before depreciation and amortisation (EBITDA) 3,545 3, % EBITDA as % of net revenue Operating income (EBIT) 2,067 2, % Net income 1,408 1, % Earnings per share (in CHF) % Operating free cash flow 2,023 2, % Capital expenditure 1,276 1, % Net debt at end of period 8,807 9, % Number of full-time equivalent employees at end of period 19,511 19, % > In the first nine months of 2010 Swisscom posted an increase in net revenue of CHF 51 million or 0.6% to CHF 8,976 million. At constant exchange rates, this amounted to an increase of 2.5%. The Italian subsidiary Fastweb increased net revenue in local currency terms by 2.9% to EUR 1,405 million. Net revenue excluding Fastweb rose by 2.3% to CHF 7,032 million, which was primarily attributable to the economic recovery, acquisition of subsidiaries made by Swisscom IT Services and growth in mobile communications and bundled products. > In the first quarter of 2010, a provision of EUR 70 million (CHF 102 million) was recognised for proceedings against Fastweb related to VAT. The provision was created following an investigation report against Fastweb and other persons and companies relating to VAT fraud and criminal association published by Italian investigating authorities on 23 February > Operating income before depreciation and amortisation (EBITDA) fell by CHF 48 million or 1.3% in the first nine months of 2010 to CHF 3,545 million. Adjusted for the provision recognised in the first quarter of 2010 for the VAT proceedings against Fastweb and currency effects, EBITDA increased year-on-year by 2.8%. > Net income fell by CHF 125 million or 8.2% to CHF 1,408 million, largely as a result of the provision for the VAT proceedings against Fastweb. Higher depreciation and amortisation also contributed to a reduction in net income. > The CHF 39 million or 3.0% decrease in capital expenditure to CHF 1,276 million was mainly due to currency effects. Adjusted for currency effects, capital expenditure fell by 0.2%. > Operating free cash flow declined by CHF 131 million or 6.1% to CHF 2,023 million, due primarily to an increase in net working capital. > Net debt was reduced during the reporting period by CHF 780 million to CHF 8,807 million. Two debenture bonds were issued and long-term bank loans were raised totalling around CHF 1,200 million in the third quarter of 2010 and fully used to repay existing bank loans. > Headcount dropped year-on-year by 193 FTEs or 1.0% to 19,511 FTEs. The reduction resulting from efficiency improvements and the withdrawal from broadband business in Eastern Europe was partially offset by acquisition of subsidiaries. Headcount has remained more or less stable since the end of 2009 given that the cutbacks at Swisscom Switzerland were compensated by acquisition of subsidiaries. > The financial expectations for 2010 has been increased compared with the half-year report. Swisscom now expects to close 2010 with net revenue of around CHF 12 billion and EBITDA of around CHF 4.7 billion (including provision for the VAT proceedings against Fastweb) for the Group as a whole. Excluding any extra payments of provisions for ongoing legal proceedings, operating free cash flow will remain unchanged at around CHF 2.6 billion. Excluding Fastweb, net revenue for Swisscom has been revised upwards to around CHF 9.35 billion and EBITDA to around CHF 4.0 billion. Capital expenditure remains unchanged at around CHF1.3 billion. Net revenue and EBITDA at Fastweb could be between 3% and 5% down on the previous expectations of EUR 1.95 billion and EUR 580 million (excluding provision for the VAT proceedings) respectively. Fastweb s capital expenditure could be up to 5% higher than the previous assumption of around EUR 410 million.

4 Segment results 3 3. quarter 3. quarter in CHF millions Change Change Swisscom Switzerland 2,177 2, % 6,400 6, % Fastweb % 1,955 2, % Other Operating segments % 1,279 1, % Group Headquarters % % Intersegment elimination (223) (239) 6.7% (662) (718) 7.8% Total net revenue 3,030 3, % 8,976 8, % 3. quarter 3. quarter in CHF millions Change Change Swisscom Switzerland 1, % 2,913 2, % Fastweb % % Other Operating segments % % Group Headquarters (36) (32) 12.5% (97) (100) 3.0% Intersegment elimination (4) (3) 33.3% (9) (9) Total operating income before depreciation and amortisation (EBITDA) 1,258 1, % 3,545 3, % Reporting for Swisscom Switzerland is divided into the segments Residential Customers, Small and Medium-Sized Enterprises, Corporate Business, Wholesale and Networks, as well as Fastweb and Other operating segments. Group Headquarters, which includes non-allocated costs, is reported separately. The divisions of Swisscom Switzerland are reported as individual segments. The support functions of finance, human resources and strategy of Swisscom Switzerland are included in the Networks division. The revenue and results of the segments correspond to the internal reporting system. No separate network costs are charged for the financial management of customer segments. The results of the customer segments Residential Customers, Small and Medium-Sized Enterprises, Corporate Business and Wholesale therefore correspond to a contribution margin before network costs. Network costs are budgeted, monitored and controlled by the Networks division, which is managed as a cost centre. Consequently, no revenue is credited to the Networks segment in the context of segment reporting. The segment result of the Networks segment consists of operating expenses as well as depreciation and amortisation less capitalised costs and other income. The total segment result for Swisscom Switzerland corresponds to the operating income (EBIT) for Swisscom Switzerland. In a move to further improve customer care, a new customer relationship management system was launched at the end of The new system has partially altered the way mobile and fixed-line volumes are counted and has made certain adjustments, in the case of internally used lines, for instance. The previous year s figures have been restated accordingly. The segment result for Fastweb and Other operating segments corresponds to the operating income (EBIT) of these units. This covers net revenue from external customers and other segments less segment expenses and depreciation, amortisation and impairments on property, plant and equipment as well as intangible assets. Segment expenses include goods and services purchased, personnel expenses and other operating expenses less capitalised costs and other income. Group Headquarters does not charge financial management fees to other segments, nor does the Networks segment charge any network costs to other segments. Other inter-segment services are billed at market prices.

5 4 Swisscom Switzerland 3. quarter 3. quarter in CHF millions, except where indicated Change Change Net revenue Revenue from external customers 2,161 2, % 6,351 6, % Intersegment revenue % % Net revenue Swisscom Switzerland 2,177 2, % 6,400 6, % Direct costs (481) (472) 1.9% (1,354) (1,346) 0.6% Indirect costs (including capitalised costs and other income) (684) (697) 1.9% (2,133) (2,158) 1.2% Total segment expense (1,165) (1,169) 0.3% (3,487) (3,504) 0.5% Segment result before depreciation and amortisation 1, % 2,913 2, % Margin as % of net revenue Depreciation, amortisation and impairment (256) (239) 7.1% (774) (714) 8.4% Segment result % 2,139 2, % Capital expenditure and number of employees Capital expenditure % % Number of full-time equivalent employees at end of period 11,665 11, % Operational data in thousands, except where indicated Access lines PSTN/ISDN 3,247 3, % Unbundled fixed access lines % Total PSTN/ISDN and full access lines 3,485 3, % Broadband access lines retail 1,553 1, % Broadband access lines wholesale % Total broadband access lines 1,793 1, % Swisscom TV subscribers % Mobile subscribers 5,761 5, % Average revenue in CHF per mobile user (ARPU) per month Average minutes per mobile user (AMPU) per month % % In the first nine months of 2010 Swisscom Switzerland increased revenue from external customers by CHF 81 million or 1.3% to CHF 6,351 million (+2.1% in the third quarter), largely due to the economic recovery, growth in the customer base and in mobile data business as well as an increase in sales of multifunctional mobile devices (smartphones). The trend towards bundled offerings and new price models (flat-rate tariffs) continued during the reporting period. The number of PSTN/ISDN access lines declined year-on-year by 187,000 or 5.4% ( 36,000 in the third quarter) to 3.2 million. In addition to loss of market share to cable network operators, the drop was primarily a result of the 123,000 increase in unbundled access lines year-on-year to 238,000 (+19,000 in the third quarter), largely due to migration by wholesale customers from broadband access lines to unbundled access lines. Accordingly, the number of wholesale broadband access lines fell by 123,000 to 240,000 ( 20,000 in the third quarter), while the number of retail broadband access lines increased year-on-year by 112,000 or 7.8% to 1.55 million (+23,000 in the third quarter). The growth in Swisscom TV subscribers continued unabated in the third quarter, up by 41,000. By the end of September 2010 the number of subscribers had practically doubled year-on-year to 358,000. The number of mobile subscribers increased yearon-year by 223,000 or 4.0% to 5.8 million (+70,000 in the third quarter), Average monthly revenue per mobile user (ARPU) remained stable at CHF 50 despite price cuts and new tariff models, largely due to growth in mobile data services. At CHF 2,913 million, the segment result before depreciation and amortisation was CHF 89 million or 3.2% higher year-on-year (+4.7 in the third quarter). This was due to revenue growth and cost savings, which increased the EBITDA margin from 44.6% to 45.5%.

6 Residential Customers The Residential Customers segment mainly comprises access fees for broadband services, fixed and mobile subscriptions as well as national and international telephone and data traffic for residential customers. The segment also includes value-added services, TV, handset sales and directory business. The key figures for the Residential Customers segment are as follows 3. quarter 3. quarter in CHF millions, except where indicated Change Change Net revenue and segment result Revenue from external customers 1,257 1, % 3,649 3, % Intersegment revenue % % Net revenue 1,335 1, % 3,874 3, % Direct costs (340) (311) 9.3% (942) (884) 6.6% Indirect costs (including capitalised costs and other income) (206) (203) 1.5% (618) (632) 2.2% Total segment expense (546) (514) 6.2% (1,560) (1,516) 2.9% Segment result before depreciation and amortisation % 2,314 2, % Margin as % of net revenue Depreciation, amortisation and impairment (25) (23) 8.7% (76) (68) 11.8% Segment result % 2,238 2, % 5 Capital expenditure and number of employees Capital expenditure % % Number of full-time equivalent employees at end of period 4,605 4, % Operational data in thousands, except where indicated Access lines PSTN/ISDN 2,503 2, % Broadband access lines 1,369 1, % Swisscom TV subscribers % Mobile subscribers 4,487 4, % Average revenue in CHF per mobile user (ARPU) per month % % Average minutes per mobile user (AMPU) per month % % Revenue from external customers increased year-on-year by CHF 113 million or 3.2% to CHF 3,649 million (+5.1% in the third quarter), largely due to the economic recovery, growth in the customer base and in mobile data business as well as an increase in sales of multifunctional mobile devices (smartphones). Despite continuing price erosion and the introduction of new tariff models (flat-rate tariffs), mobile revenue rose slightly thanks to increased use of mobile data services and an increase in customers. The number of mobile subscribers grew year-on-year by a net 98,000 or 2.2% to 4.5 million (+37,000 in the third quarter). The 2.3% drop in average monthly revenue per mobile user (ARPU) to CHF 42 (+2.3% in the third quarter) was mainly attributable to falling prices. The decline in traditional fixed-network voice and telephone line business was largely offset by the rising number of customers for broadband, Swisscom TV and bundled offerings. The number of broadband access lines increased year-on-year by 7.5% or a net 95,000 to 1.37 million (+20,000 in the third quarter), while the number of Swisscom TV subscribers almost doubled in the space of a year. At the end of September 2010 Swisscom TV counted around 350,000 residential subscribers. The segment saw in an increase in expenses compared with the previous year of CHF 44 million or 2.9% (+6.2% in the third quarter). Direct costs rose by CHF 58 million or 6.6% to CHF 942 million (+9.3% in the third quarter), mainly driven by higher smartphone sales coupled with increased subscriber acquisition and retention costs. Indirect costs fell by CHF 14 million or 2.2% to CHF 618 million (+1.5% in the third quarter). Lower personnel expenses reflected the fall in headcount, which decreased year-

7 6 on-year by 132 or 2.8% to 4,605 FTEs due to improvements in efficiency. Combined with further savings in other indirect costs, the segment result before depreciation and amortisation increased by CHF 78 million or 3.5% to CHF 2,314 million (+4.4% in the third quarter). Small and Medium-Sized Enterprises The Small and Medium-Sized Enterprises segment mainly comprises access fees for broadband services, fixed-line and mobile subscriptions as well as national and international telephone and data traffic for small and medium-sized enterprises. The key figures for the Small and Medium-Sized Enterprises segment are as follows: 3. quarter 3. quarter in CHF millions, except where indicated Change Change Net revenue and segment result Revenue from external customers % % Intersegment revenue % Net revenue % % Direct costs (43) (47) 8.5% (128) (131) 2.3% Indirect costs (including capitalised costs and other income) (34) (32) 6.3% (100) (100) Total segment expense (77) (79) 2.5% (228) (231) 1.3% Segment result before depreciation and amortisation % % Margin as % of net revenue Depreciation, amortisation and impairment (1) (1) (3) (2) Segment result % % Capital expenditure and number of employees Capital expenditure % Number of full-time equivalent employees at end of period % Operational data in thousands, except where indicated Access lines PSTN/ISDN % Broadband access lines % Swisscom TV subscribers 10 Mobile subscribers % Average revenue in CHF per mobile user (ARPU) per month % % Average minutes per mobile user (AMPU) per month % % Revenue from external customers increased year-on-year by CHF 25 million or 3.1% to CHF 840 million (+3.2% in the third quarter). On the one hand, this increase was driven by growth in mobile subscribers and higher revenue generated by mobile data services. On the other hand, revenue in the fixed network remained at the previous-year level due to the increase in broadband access lines and bundled products, and despite a reduction in traffic and lower tariffs. The number of mobile subscribers increased year-on-year by 40,000 or 9.0% to 485,000 (+8,000 in the third quarter). Average monthly revenue per mobile user (ARPU) fell by 2.1% to CHF 94 ( 2.0% in the third quarter) as a result of new tariff models and price reductions. The number of broadband access lines increased year-on-year by 9.9% or 14,000 to 155,000 (+3,000 in the third quarter). Thanks to cost savings, the segment s expenses dropped by CHF 3 million or 1.3% year-on-year to CHF 228 million ( 2.5% in the third quarter). The segment result before depreciation and amortisation grew by CHF 27 million or 4.3% year-on-year to CHF 654 million (+5.2% in the third quarter), Headcount fell year-on-year by 33 FTEs or 4.3% to 743 FTEs.

8 Corporate Business The Corporate Business segment specialises in communications solutions for corporate customers. Offerings range from individual products to integrated solutions for business ICT infrastructures. These include a comprehensive range of services for the planning, installation, commissioning, maintenance and operation of fixed and mobile network infrastructures and associated IT systems. The key figures for the Corporate Business segment are as follows: 3. quarter 3. quarter in CHF millions, except where indicated Change Change Net revenue and segment result Revenue from external customers % 1,279 1, % Intersegment revenue % % Net revenue % 1,375 1, % Direct costs (112) (111) 0.9% (322) (321) 0.3% Indirect costs (including capitalised costs and other income) (98) (104) 5.8% (312) (328) 4.9% Total segment expense (210) (215) 2.3% (634) (649) 2.3% Segment result before depreciation and amortisation % % Margin as % of net revenue Depreciation, amortisation and impairment (15) (13) 15.4% (42) (38) 10.5% Segment result % % 7 Capital expenditure and number of employees Capital expenditure % % Number of full-time equivalent employees at end of period 2,209 2, % Operational data in thousands, except where indicated Access lines PSTN/ISDN % Broadband access lines % Mobile subscribers % Average revenue in CHF per mobile user (ARPU) per month % % Average minutes per mobile user (AMPU) per month % % Revenue from external customers increased year-on-year by CHF 32 million or 2.6% to CHF 1,279 million (+3.4% in the third quarter). This increase was mainly attributable to higher volumes in outsourcing and project business following the economic recovery and to the growing demand for mobile data services. This more than offset the decline in prices and volumes in the fixed network sector and lower traffic and subscription prices in the mobile sector. Average monthly revenue per mobile user (ARPU) declined by 6.8% to CHF 68 ( 4.2% in the third quarter). The 6.7% reduction in the average number of minutes per mobile user per month (AMPU) to 166 minutes ( 6.4% in the third quarter) was largely attributable to the shift in usage to mobile data services.

9 8 Compared with the previous year, the segment s expenses fell by CHF 15 million or 2.3% to CHF 634 million ( 2.3% in the third quarter) due to savings in indirect costs. In the area of direct costs, lower traffic charges were offset by higher expenses relating to increased sales in outsourcing and project business. Headcount declined by 41 FTEs or 1.8% to 2,209 FTEs. The segment result before depreciation and amortisation increased by CHF 30 million or 4.2% year-on-year to CHF 741 million (+5.9% in the third quarter), Wholesale Wholesale primarily covers the use of Swisscom fixed and mobile networks by other telecommunication providers as well as the use of third-party networks by Swisscom. In addition, it includes roaming by foreign operators whose customers use the Swisscom mobile network, as well as broadband services and regulated products related to the unbundling of the local loop for other telecommunication providers. The key figures for the Wholesale segment are as follows: 3. quarter 3. quarter in CHF millions, except where indicated Change Change Net revenue and segment result Revenue from external customers % % Intersegment revenue % % Net revenue % 976 1, % Direct costs (213) (245) 13.1% (630) (702) 10.3% Indirect costs (including capitalised costs and other income) (5) (4) 25.0% (16) (14) 14.3% Total segment expense (218) (249) 12.4% (646) (716) 9.8% Segment result % % Margin as % of net revenue Number of employees Number of full-time equivalent employees at end of period % Operational data in thousands, except where indicated Broadband access lines % Unbundled fixed access lines % Revenue from external customers fell by CHF 89 million or 13.2% in the first nine months of 2010 to CHF 583 million ( 17.6% in the third quarter). Mobile revenue declined slightly year-on-year. This decrease reflected the lower termination rates and was only partially offset by higher revenue from foreign subcribers roaming traffic on the Swisscom mobile network. Revenue from interconnection services fell as a result of lower prices and volumes. Revenue also declined due to the decline in data services coupled with further unbundling of the local loop. The number of wholesale broadband access lines fell by a around a third year-on-year to 240,000, while the number of unbundled access lines increased by 123,000 to 238,000 in the same period. Revenue from other segments was down CHF 29 million or 6.9% year-on-year to CHF 393 million ( 11.9% in the third quarter), mainly as a result of lower termination rates. The segment s expenses fell in the first nine months of 2010 by CHF 70 million or 9.8% to CHF 646 million ( 12.4% in the third quarter), which was largely attributable to the decrease in direct costs. The reduction in direct costs was due to lower termination charges and lower volumes from interconnection services. The segment result fell by CHF 48 million or 12.7% to CHF 330 million ( 20.9% in the third quarter), mainly due to the drop in revenue from external customers. The decline in intersegment revenue had only a small impact on the segment s overall result.

10 Networks The Networks segment primarily covers the planning, operation and maintenance of Swisscom s fixed and mobile network infrastructures and associated IT systems. It also includes the support functions for Swisscom Switzerland, namely finance, human resources and strategy. Since expenses incurred are not charged to individual business units, the segment discloses costs only and no revenue. The key figures for the Networks segment are as follows: 3. quarter 3. quarter in CHF millions, except where indicated Change Change Segment result Operating expenses (391) (416) 6.0% (1,248) (1,265) 1.3% Capitalised costs of self-constructed assets and other income % % Segment result before depreciation and amortisation (356) (369) 3.5% (1,126) (1,128) 0.2% Depreciation, amortisation and impairment (216) (204) 5.9% (654) (608) 7.6% Segment result (572) (573) 0.2% (1,780) (1,736) 2.5% 9 Capital expenditure and number of employees Capital expenditure % % Number of full-time equivalent employees at end of period 4,005 4, % Segment result before depreciation and amortisation improved by CHF 2 million or 0.2% in the first nine months of 2010 to CHF 1,126 million. This is largely due to the reduction in recurring costs as a result of improvements in efficiency and the associated decrease in headcount. Headcount decreased year-on-year by 142 or 3.4% to 4,005 FTEs, while higher overall expenditure for headcount reduction exerted a counter-effect. The improvement in the segment result before depreciation and amortisation in the third quarter of 2010 by CHF 13 million or 3.5% to CHF 356 million is largely due to cost savings and lower expenditure for headcount reduction. The segment result fell by CHF 44 million or 2.5% in the first nine months to CHF 1,780 million. The main reason for this is the increase in depreciation and amortisation of CHF 46 million or 7.6% to CHF 654 million (+5.9% in the third quarter) as a result of investments in 2009 in a new customer relationship management system, which are amortised over the estimated useful life using the straight-line method from the beginning of A segment result almost on a par with the previous year was achieved in the third quarter of 2010 as higher depreciation and amortisation was compensated by lower operating costs. The increase in capital expenditure of CHF 25 million or 4.1% to CHF 640 million is primarily due to increased investment activity in connection with the expansion of the fibre-optic network and the launch of a new communication platform based on IP technology.

11 10 Fastweb Fastweb is one of Italy s largest providers of broadband telecommunications services, with a product portfolio that covers voice, data, Internet and IPTV services as well as video-on-demand for residential and business customers. Fastweb also delivers mobile services based on MVNO (mobile virtual network operator) contracts, and provides a comprehensive range of network services and customised solutions. In local currency terms (EUR), the key figures for Fastweb are as follows: 3. quarter 3. quarter EUR millions, except where indicated Change Change Net revenue and segment result Revenue from external customers % 1,397 1, % Intersegment revenue % % Net revenue % 1,405 1, % Operating expenses (342) (323) 5.9% (1,105) (1,032) 7.1% Capitalised costs of self-constructed assets and other income % % Total segment expense (329) (307) 7.2% (1,064) (961) 10.7% Segment result before depreciation and amortisation % % Margin as % of net revenue Depreciation, amortisation and impairment (139) (126) 10.3% (405) (372) 8.9% Segment result % (64) 32 Capital expenditure and number of employees Capital expenditure % % Number of full-time equivalent employees at end of period 3,125 3, % Number of subscribers in thousands Broadband subscribers 1,712 1, % In the first nine months of 2010 Fastweb posted an increase in net revenue of EUR 40 million or 2.9% to EUR 1,405 million (+5.4% in the third quarter). In the second quarter of 2009 and the third quarter of 2010, one-off revenues of EUR 20 million and EUR 15 million are included respectively. Also taking into account a change in revenue recognition, growth in revenue is 5.1% on a like-for-like basis. The number of broadband subscribers increased by a net 107,000 or 6.7% year-on-year to more than 1.7 million. Residential customers accounted for 38%, small and medium-sized enterprises 21% and corporate customers 41% of net revenue. Revenue from residential customers rose by 3.3% to EUR 536 million (+4.9% in the third quarter), driven by customer growth. Revenue from business customers increased by 2.4% to EUR 862 million in the first nine months of 2010 (+5.6% in the third quarter). As a result of the ongoing VAT investigation, a provision of EUR 70 million was recognised in other operating expenses for the first quarter of This provision was charged in Fastweb s accounts in the fourth quarter of The segment result before depreciation and amortisation (EBITDA) was down by 15.6% in the first nine months to EUR 341 million as a result of this provision. EBITDA increased by 4.1% on a like-for-like basis. At 30 September 2010, headcount was 3,125 FTEs, equivalent to a year-on-year increase of 20 FTEs or 0.6%. The higher headcount is a result of the increase of the sales department. Capital expenditure fell by EUR 9 million or 2.9% in the first nine months of 2010 to EUR 303 million, due to differences in the timing of investments. Some 42% of the investments made were directly connected to customer growth.

12 Fastweb is included in Swisscom s consolidated financial statements as at 30 September 2010 as follows: quarter 3. quarter in CHF millions Change Change Revenue from external customers % 1,944 2, % Segment result before depreciation and amortisation % % Capital expenditure % % The average CHF/EUR exchange rate fell by 7.9% year-on-year. The continued weakening of the euro negatively impacted revenue from external customers by CHF 166 million and the segment result before depreciation and amortisation by CHF 41 million in Swisscom s consolidated financial statements. In Swiss franc terms, Fastweb s revenue from external customers fell by 5.4% compared with an increase of 2.7% in local currency terms. The segment result before depreciation and amortisation was down 22.5% in the reporting currency, or 15.6% in local currency terms. Other operating segments Other operating segments mainly comprise the operating segments Swisscom IT Services, Swisscom Participations and Hospitality Services. Swisscom IT Services includes the Group companies Swisscom IT Services Ltd, Comit Ltd and the newly acquired companies Sourcag Ltd and Resource Ltd (from June 2009) as well as Panatronic (Switzerland) Ltd (from May 2010). Swisscom Participations essentially comprises Swisscom Broadcast Ltd, Swisscom Real Estate Ltd, Cablex Ltd, Billag Ltd, Alphapay Ltd, Curabill Ltd and the Sicap Group. The acquired Weco Inkasso AG has been included since the end of October Acquired company Wayport has been part of Hospitality Services since July The key figures for Other operating segments are as follows: 3. quarter 3. quarter in CHF millions, except where indicated Change Change Net revenue and segment result Swisscom IT Services % % Swisscom Participations % % Hospitality Services % % Others % Revenue from external customers % % Intersegment revenue % % Net revenue % 1,279 1, % Operating expenses (367) (336) 9.2% (1,049) (1,018) 3.0% Capitalised costs of self-constructed assets and other income % % Total segment expense (353) (324) 9.0% (1,014) (981) 3.4% Segment result before depreciation and amortisation % % Margin as % of net revenue Depreciation, amortisation and impairment (49) (50) 2.0% (141) (159) 11.3% Segment result % % Capital expenditure and number of employees Capital expenditure % % Number of full-time equivalent employees at end of period 4,381 4, % Revenue from external customers rose by CHF 81 million or 13.5% in the first nine months of 2010 to CHF 681 million (+14.8% in the third quarter). Swisscom IT Services revenue from external customers increased by CHF 85 million or 28.1% to CHF 387 million (+24.6% in the third quarter). Excluding acqui-

13 12 sition of subsidiaries, revenue from external customers was up CHF 32 million or 11.1% year-on-year (CHF 14 million in the third quarter), mainly as a result of project and outsourcing contracts concluded in the previous year. At CHF 235 million, Swisscom Participations revenue from external customers was virtually on a par with the previous year. Lower revenue as a result of the outsourcing of Swisscom Real Estate s facility management in the previous year was offset by an increase in revenue at Cablex for construction services performed. Intersegment revenue fell year-on-year by CHF 51 million or 7.9% to CHF 598 million, largely due to the outsourcing of Swisscom Real Estate s facility management as well as a lower volume of services procured from Swisscom IT Services by other segments. Segment expense increased by CHF 33 million or 3.4% year-on-year to CHF 1,014 million (+9.0% in the third quarter). Acquisition of subsidiaries led to increased costs which exceeded the lower expenditure as a result of the outsourcing of Swisscom Real Estate s facility management and the exit from the broadband market in Eastern Europe. At 4,381 FTEs, headcount at 30 September 2010 was 123 or 2.9% higher than a year earlier. The reason for the increase in headcount are acquisitions of subsidiaries which exceeded the decrease as a result of the exit from the broadband market in Eastern Europe. The segment result before depreciation and amortisation fell by CHF 3 million or 1.1% to CHF 265 million in the first nine months ( 8,4% in the third quarter). Group Headquarters Group Headquarters comprises the Group divisions and the employment company Worklink. The key figures for Group Headquarters are as follows: 3. quarter 3. quarter in CHF millions, except where indicated Change Change Net revenue and operating income Net revenue % % Operating expenses (57) (55) 3.6% (157) (164) 4.3% Capitalised costs of self-constructed assets and other income % % Operating income before depreciation and amortisation (EBITDA) (36) (32) 12.5% (97) (100) 3.0% Depreciation, amortisation and impairment (4) (2) (10) (7) 42.9% Operating income (EBIT) (40) (34) 17.6% (107) (107) Number of employees Number of full-time equivalent employees at end of period % The operating result before depreciation and amortisation improved by CHF 3 million year-on-year to CHF 97 million, primarily due to cost savings and project-related costs charged in the previous year which were not incurred in the current financial year.

14 Depreciation, amortisation and non-operating results quarter 3. quarter in CHF millions, except where indicated Change Change Operating income before depreciation and amortisation (EBITDA) 1,258 1, % 3,545 3, % Depreciation, amortisation and impairment (488) (478) 2.1% (1,478) (1,430) 3.4% Operating income (EBIT) % 2,067 2, % Financial income and financial expense, net (113) (141) 19.9% (277) (275) 0.7% Share of profit of investments in associates % % Income before income taxes % 1,808 1, % Income tax expense (129) (127) 1.6% (400) (384) 4.2% Net income % 1,408 1, % Net income attributable to equity holders of Swisscom Ltd % 1,423 1, % Net income attributable to minority interests (1) 1 (15) 7 Average number of shares outstanding (in millions) Earnings per share (in CHF) % % Depreciation, amortisation and impairment losses increased year-on-year by CHF 48 million or 3.4% to CHF 1,478 million (+2.1% in the second quarter), predominantly as a result of Swisscom Switzerland s investment in a new customer relationship management system which is amortised over the estimated useful life using the straight-line method from the beginning of Depreciation and amortisation includes scheduled amortisation related to business combinations in the amount of CHF 110 million (previous year CHF 120 million), which was recognised as intangible assets in the course of the purchase price allocation. Net financial expense increased by CHF 2 million year-on-year to CHF 277 million. Net interest expense declined by CHF 17 million year-on-year. The foreign exchange result fell by CHF 67 million due to the strength of the Swiss franc. In the third quarter of 2009 and 2010, hedging relationships were terminated in connection with the early repayment of bank loans, resulting in an expense of CHF 29 million (previous year CHF 59 million). Income tax expense amounted to CHF 400 million (previous year CHF 384 million), corresponding to an effective income tax rate of 22.1% (previous year 20.0%). The increase in the effective income tax rate is mainly attributable to the fact that no positive tax effects were recognised on the provision for the VAT proceedings against Fastweb in the first quarter of In future a long-term income tax rate of around 21% without one-off items is expected. Income tax payments were CHF 97 million higher than a year earlier at CHF 295 million. Net income fell by CHF 125 million or 8.2% to CHF 1,408 million. This was primarily attributable to the provision for the VAT proceedings against Fastweb, which was recognised in the first quarter of Higher depreciation and amortisation also contributed to a reduction in net income. Earnings per share is calculated on the basis of net income attributable to the equity holders of Swisscom Ltd and the average number of shares outstanding. Net income attributable to equity holders of Swisscom Ltd decreased year-on-year by 6.7% to CHF 1,423 million. Earnings per share fell accordingly from CHF to CHF

15 14 Cash flows in CHF millions Change Operating income before depreciation and amortisation (EBITDA) 3,545 3,593 (48) Change in operating assets and liabilities and other payments or receipts from operating activities (268) (104) (164) Income taxes paid (295) (198) (97) Cash flow provided by operating activities 2,982 3,291 (309) Capital expenditure (1,276) (1,315) 39 Other cash flow from investing activities (761) Cash flow used in investing activities (1,213) (491) (722) Issuance and repayment of financial liabilities, net (475) (1,715) 1,240 Dividends paid to equity holders of Swisscom Ltd (1,036) (984) (52) Dividends paid to minority interests (8) (40) 32 Other cash flow from financing activities (197) (487) 290 Cash flow used in financing activities (1,716) (3,226) 1,510 Net increase (net decrease) in cash and cash equivalents 53 (426) 479 Cash flow from operating activities fell by CHF 309 million or 9.4% year-on-year to CHF 2,982 million, mainly as a result of the increase in net working capital. The main reasons for the increase in net working capital are an increase in accounts receivable and a decrease in trade payables. In addition, income tax payments increased by CHF 97 million. In the first nine months of 2010, the operating result before depreciation and amortisation (EBITDA) and the change in net working capital reflect the recognition of a provision for the VAT proceedings against Fastweb in the amount of CHF 102 million. The change in net working capital in 2009 includes payments of CHF 93 million in respect of provisions for interconnection proceedings. The 3.0% decrease in capital expenditure by CHF 39 million to CHF 1,276 million was mainly due to currency effects. Adjusted for currency effects, capital expenditure fell by CHF 3 million or 0.2%. In the first half of 2009, various cross-border lease agreements were terminated. As a result of these terminations, financial assets worth CHF 802 million were sold and financial liabilities worth CHF 1,037 million were repaid. In 2008, provisions of CHF 258 million were recognised for costs in connection with the early termination of cross-border lease agreements. A payment of CHF 258 million was made in the second quarter of 2009 and is reported under other cash flows from financing activities. Payout policy in CHF millions Change Operating income before depreciation and amortisation (EBITDA) 3,545 3,593 (48) Change in operating assets and liabilities and other payments or receipts from operating activities (268) (104) (164) Capital expenditure (1,276) (1,315) 39 Proceeds from sale of property, plant and equipment and other intangible assets Dividends paid to minority interests (8) (40) 32 Operating free cash flow 2,023 2,154 (131) In accordance with Swisscom s payout policy, up to half of the operating free cash flow is paid out to shareholders in the subsequent year, with payment at least on a par with the previous year s dividend.

16 Net debt 15 in CHF millions, except where indicated Change Bonds 5,537 4, Bank loans 1,379 2,570 (1,191) Private placements 1,757 1, Finance lease obligation (10) Other financial liabilities (170) Total financial liabilities 9,818 10,219 (401) Cash and cash equivalents (559) (532) (27) Current financial assets (120) (178) 58 Non-current fixed interest-bearing deposits (332) (368) 36 Net debt 8,807 9,141 (334) Net debt consists of financial liabilities less cash and cash equivalents, current financial assets and non-current, fixed-interest-bearing deposits. Due to a change in accounting policies for leases, land leases are now classified as finance leases. This change in accounting policies has been applied retrospectively and increased net debt at 31 December 2009 by an additional CHF 209 million. Swisscom has set itself the goal of achieving a maximum net debt/ebitda ratio of around 2. This value may be exceeded temporarily. Any figure below this represents financial room for manoeuvre. As at 31 December 2009, the net debt/ebitda ratio was 2.0. In the third quarter of 2010 Swisscom issued debenture bonds and raised long-term bank loans amounting to around CHF 1,200 million, all of which were used to pay back existing bank loans A first debenture bond of CHF 250 million was issued for two years with a coupon of 0.75% and a second debenture bond of CHF 500 million was issued for 12 years with a coupon of 2.625%. Swisscom also took out variable bank loans of EUR 350 million with a term of five years which were exchanged for variable CHF financing through currency swaps.

17 16 Balance sheet in CHF millions Change Assets Cash and cash equivalents and current financial assets % Trade and other receivables 3,020 2, % Property, plant and equipment 7,912 8, % Goodwill 6,394 6, % Other intangible assets 2,090 2, % Investments in associates and non-current financial assets % Other current and non-current assets % Total assets 21,568 22, % Liabilities and equity Financial liabilities 9,818 10, % Trade and other payables 2,194 2, % Defined benefit obligation % Provisions 1, % Tax liabilities % Other current and non-current liabilities 993 1, % Total liabilities 15,247 15, % Equity attributable to equity holders of Swisscom Ltd 6,055 6, % Attributable to minority interests % Total equity 6,321 6, % Total liabilities and equity 21,568 22, % Equity ratio at end of period 29.3% 29.9% The decrease in total assets of 2.6% to CHF 21,568 million is primarily a result of the strength of the Swiss franc. Compared to the end of 2009, the CHF/EUR exchange rate fell by 10.4% from to As a result of changes in the exchange rates, currency losses of CHF 682 million were recognised in other comprehensive income in the first nine months of At 30 September 2010, cumulative currency translation losses recognised in equity amounted to CHF 1,480 million. The equity ratio fell by 0.6% to 29.3% versus the end of The increase in provisions was primarily attributable to a provision of CHF 102 million for VAT proceedings against Fastweb, which was recognised in the first quarter of Outlook The financial expectations for 2010 has been increased compared with the half-year report. Swisscom now expects to close 2010 with net revenue of around CHF 12 billion (assuming an annual average CHF/EUR exchange rate of 1.40) and an EBITDA of around CHF 4.7 billion (including provision for the VAT proceedings against Fastweb) for the Group as a whole. For this reason, expectations of net revenue and EBITDA are each around CHF 100 million higher than assumed so far. Excluding any extra payments of provisions for ongoing legal proceedings, operating free cash flow will remain unchanged at around CHF 2.6 billion. For Swisscom without Fastweb, net revenue has been revised upwards to around CHF 9.35 billion (previously CHF 9.15 billion) and EBITDA to around CHF 4.0 billion (previously CHF 3.75 billion). Capital expenditure remains unchanged at around CHF 1.3 billion. As a result of a change in revenue recognition, net revenue and EBITDA at Fastweb could be 3% to 5% down on the previous expectations of EUR 1.95 billion and EUR 580 million (excluding provision for the VAT proceedings) respectively. Fastweb s capital expenditure could be up to 5% higher than the previous assumption of around EUR 410 million.

18 Consolidated interim financial statements (condensed and unaudited) Consolidated income statement (condensed and unaudited) 3. quarter quarter in CHF millions, except where indicated Note 2010 restated restated 1 Net revenue 3 3,030 3,008 8,976 8,925 Goods and services purchased (671) (664) (1,939) (1,942) Personnel expenses (583) (606) (1,879) (1,910) Other operating expenses (594) (580) (1,842) (1,790) Capitalised costs of self-constructed assets and other income Operating income before depreciation and amortisation (EBITDA) 1,258 1,250 3,545 3,593 Depreciation, amortisation and impairment (488) (478) (1,478) (1,430) Operating income (EBIT) ,067 2,163 Financial income and financial expense, net 4 (113) (141) (277) (275) Share of profit of investments in associates Income before income taxes ,808 1,917 Income tax expense (129) (127) (400) (384) Net income ,408 1,533 Net income attributable to equity holders of Swisscom Ltd ,423 1,526 Net income attributable to minority interests (1) 1 (15) 7 17 Basic and diluted earnings per share (in CHF) See Note 1 Accounting policies. Consolidated statement of comprehensive income (condensed and unaudited) 3. quarter quarter in CHF millions 2010 restated restated 1 Net income ,408 1,533 Currency translation adjustments on foreign operations 3 (95) (682) 89 Change in fair value of available-for-sale financial assets 4 5 Change in fair value of cash flow hedges 3 (5) 2 (12) Fair value losses of cash flow hedges transferred to income statement Income tax expense (2) (2) (2) (2) Other comprehensive income 33 (39) (653) 139 Comprehensive income ,672 Attributable to equity holders of Swisscom Ltd ,662 Attributable to minority interests (2) (3) (45) 10 1 See Note 1 Accounting policies.

19 18 Consolidated balance sheet (condensed and unaudited) in CHF millions Note restated 1 restated 1 Assets Cash and cash equivalents Trade and other receivables 3,020 2,926 2,798 Other financial assets Other assets Non-current assets held for sale Total current assets 4,258 4,154 4,502 Property, plant and equipment 7,912 8,219 8,251 Goodwill and other intangible assets 8,484 8,979 8,915 Investments in associates Other financial assets Other assets Total non-current assets 17,310 17,990 18,426 Total assets 21,568 22,144 22,928 Liabilities and equity Financial liabilities 6 1,057 1, Trade and other payables 2,194 2,314 2,186 Current tax liabilities Provisions Other non-financial liabilities Total current liabilities 4,416 4,641 3,666 Financial liabilities 6 8,761 8,949 11,787 Defined benefit obligation Provisions Deferred tax liabilities Other non-financial liabilities Total non-current liabilities 10,831 10,893 13,615 Total liabilities 15,247 15,534 17,281 Equity attributable to equity holders of Swisscom Ltd 6,055 6,291 5,273 Equity attributable to minority interests Total equity 8 6,321 6,610 5,647 Total liabilities and equity 21,568 22,144 22,928 1 See Note 1 Accounting policies.