AGENDA 01 ENVIRONMENT ANALYSIS OF 2013 RESULTS ARE THE CONCLUSIONS OF THE FIRST PART OF THE PLAN?

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2 AGENDA 01 ENVIRONMENT 02 DETAILED 03 WHAT 04 GOALS 05 QUESTIONS ANALYSIS OF 2013 RESULTS ARE THE CONCLUSIONS OF THE FIRST PART OF THE PLAN? / ANSWERS 2

3 3

4 01 ENVIRONMENT 4

5 ENVIRONMENT STRONG TENSIONS IN FOREX Exchange rates evolution vs Euro (index 100) , J F M A M J J A S O N D J F M A M J J A S O N D ,3 63,6 Russian Rouble Brazilian Real Argentine Peso 5

6 ENVIRONMENT VERY CONTRASTED VEHICLE MARKETS EVOLUTIONS TIV WORLD* - 1,1% EUROPE - 1,6% EURASIA - 6,2% EUROMED - AFRICA + 6,1% AMERICAS + 1,2% ASIA - PACIFIC + 0,7% * TIV PC + LCV on RCI perimeter FRANCE - 6% GERMANY - 4% UK + 11% RUSSIA - 6% INDIA - 7% CHINA + 13% BRAZIL - 2% ARGENTINA + 13% MOROCCO - 7% TURKEY + 10% 6

7 ENVIRONMENT : 4 GOALS SUPPORTING THE SUSTAINABLE GROWTH OF RCI BANQUE Speed Up RCI Banque s INTERNATIONALIZATION Develop the PRODUCT RANGE FOR NEW & USED VEHICLES Become a SERVICE PROVIDER FOR BATTERY LEASING Start a RETAIL SAVINGS ACTIVITY

8 02 DETAILED ANALYSIS OF 2013 RESULTS COMMERCIAL RESULTS FINANCIAL RESULTS 8

9 02 DETAILED ANALYSIS OF 2013 RESULTS COMMERCIAL RESULTS FINANCIAL RESULTS 9

10 DETAILED ANALYSIS OF 2013 RESULTS REDUCTION OF PENETRATION RATE DISPERSION Penetration Rate (%) 46,0 33,0 31,6 47,5 38,0 Excl. Russia & Turkey 35,2 34,6 33,5 32,5 RCI Banque 25,8 25, Penetration Rate (PR): number of financing contracts / number of registered vehicles 10

11 DETAILED ANALYSIS OF 2013 RESULTS ESTABLISHED MARKETS STILL HAVE POTENTIAL FRANCE SPAIN GERMANY TIV - 5,4 % + 4,1 % - 4,1 % REGISTRATIONS - 1,7 % + 10,2 % - 6,6 % FINANCING CONTRACTS - 1,7 % + 19,2 % + 12,6 % 11

12 DETAILED ANALYSIS OF 2013 RESULTS WHILE DEVELOPMENT OF EMERGING MARKETS ACCELERATES BRAZIL TURKEY RUSSIA TIV - 1,6 % + 9,7 % - 6,1 % REGISTRATIONS - 9,3 % + 28,1 % + 3,3 % FINANCING CONTRACTS + 10,7 % + 28,1 % + 21,6 % 12

13 DETAILED ANALYSIS OF 2013 RESULTS TOP 10 RANKING: GOOD BALANCE BETWEEN EUROPE AND EMERGING MARKETS 2010 FRANCE 1 GERMANY 2 KOREA 3 ITALIY 4 BRAZIL 5 SPAIN 6 UK 7 RUSSIA 8 BELGIUM 9 TURKEY EVOLUTION FRANCE 1 BRAZIL 2 RUSSIA 3 GERMANY 4 ITALY 5 SPAIN 6 UK 7 TURKEY 8 ARGENTINA 9 KOREA 10 Top 10 countries ranking, based on New Car financing contracts figures 13

14 DETAILED ANALYSIS OF 2013 RESULTS COUNTRIES OUTSIDE EUROPE REPRESENT NOW 38% OF NEW CAR FINANCING CONTRACTS INTERNATIONAL 38% Eurasia Euromed-Africa Americas Korea EUROPE 39% FRANCE 23% RCI Banque has a commercial activity in 35 countries % of NC financing contracts of the region / total number of NC financing contracts 14

15 DETAILED ANALYSIS OF 2013 RESULTS GROWTH ON USED CARS STILL MOVING FORWARDS Number of contracts 200, , , , , , % 100, , Used Cars 15

16 DETAILED ANALYSIS OF 2013 RESULTS A RECORD HIGH NUMBER OF NEW FINANCING CONTRACTS Number of contracts 1,200, ,000,0001 1,039,106 1,139,824 1,095,478 1,181, % 800, , , , Non consolidated figures Used Cars New Cars 16

17 DETAILED ANALYSIS OF 2013 RESULTS SERVICES ARE GAINING MOMENTUM Number of contracts 2,000,000 1,756,496 1,500, ,063,412 1,243,973 1,311, % 1,000, , Services contracts 17

18 DETAILED ANALYSIS OF 2013 RESULTS STRONG GROWTH ON BATTERY LEASING At end 2013, BATTERIES leased (+ 108% vs 2012) 150 million of outstandings Activity rolled out in 19 COUNTRIES Launch with Nissan of BATTERY LEASING FOR LEAF NEW DIGITAL SOLUTIONS to support battery leasing 18

19 DETAILED ANALYSIS OF 2013 RESULTS NET COLLECTED RETAIL SAVINGS REPRESENT 17% OF RCI BANQUE S OUTSTANDINGS End COUNTRY > 22,500 customers 893 MILLION of outstandings End COUNTRIES > 134,000 customers 4.3 BILLION of outstandings 19

20 DETAILED ANALYSIS OF 2013 RESULTS THE RETAIL SAVINGS ACTIVITY ENABLES RCI BANQUE TO REDUCE ITS DEPENDENCE ON CAPITAL MARKETS Annual refinancing NET COLLECTED SAVINGS 15% 52% BONDS 48% 32% SECURITIZATION (ABS) 32% 13% OTHERS (EXCL. SAVINGS) 5% 2% 20

21 02 DETAILED ANALYSIS OF 2013 RESULTS COMMERCIAL RESULTS FINANCIAL RESULTS 21

22 DETAILED ANALYSIS OF 2013 RESULTS AVERAGE PERFORMING LOANS STABLE, DESPITE NEGATIVE FOREX IMPACTS Million 25,000 20, ,981 22,767 24,185 24, % 15,000 10, Retail average performing loans 5, Wholesale average performing loans Total 22

23 DETAILED ANALYSIS OF 2013 RESULTS A GROWING CONTRIBUTION OF SERVICES Millions , % 24.5% 1,400 1,200 1, % 18.6% 1,133 1,189 1,239 1, Share of services Net Banking Income 23

24 DETAILED ANALYSIS OF 2013 RESULTS COMMERCIAL ACTIVITY GROWING, WHILE COST OF RISK UNDER CONTROL % % % % Total ( M) as % of outstandings 24

25 DETAILED ANALYSIS OF 2013 RESULTS STABLE OPERATING EXPENSES 1, ,133 1,189 1,239 1,221 1, % 30.3% 30.7% 31.0% Net Banking Income ( M) Operating expenses ratio Operating expenses ( M) 25

26 DETAILED ANALYSIS OF 2013 RESULTS EARNINGS BEFORE TAX AND R.O.E. AT HIGH LEVEL % 3.45% 3.19% 3.07% % 23.3% 22.2% % Earnings Before Tax ( M) Net Income ( M) Earnings Before Tax (as % of Average Performing Loans) R.O.E. (excl. Non Recurring Elements) 26

27 03 WHAT ARE THE CONCLUSIONS OF THE FIRST PART OF THE PLAN? 27

28 WHAT ARE THE CONCLUSIONS OF THE FIRST PART OF THE PLAN? A PROFITABLE GROWTH, WITH COST OF RISK UNDER CONTROL PROFITABLE GROWTH VARIATION Average Performing Loans ( M) 20,981 24, % Penetration Rate 31.6% 34.6% + 3 pts Earnings Before Tax ( M) % Net Income ( M) % Cost of Risk (as % of APL) 0.40% 0.42% pts DIVERSIFICATION OF REFINANCING SOURCES Share of retail savings, as % of outstandings 0% 17% 28

29 WHAT ARE THE CONCLUSIONS OF THE FIRST PART OF THE PLAN? A SUSTAINABLE GROWTH, BASED ON 3 STRATEGIC PILARS INTERNATIONAL development Financing of the 5 ALLIANCE S BRANDS SERVICES 29

30 WHAT ARE THE CONCLUSIONS OF THE FIRST PART OF THE PLAN? FINANCING THE CAR BY RCI BANQUE INCREASES CUSTOMER S BRAND LOYALTY Impact on Renault brand loyalty rate (in points) FRANCE GERMANY UK SPAIN ITALY RUSSIA 2012 datas 30

31 04 GOALS STRATEGIC FOCUSES OBJECTIVES 31

32 04 GOALS STRATEGIC FOCUSES OBJECTIVES 32

33 GOALS : 4 STRATEGIC GOALS TO SUPPORT RCI BANQUE S GROWTH Expand product range, focus on SERVICES Speed up digital innovations to develop CUSTOMER value potential Support the lnternational development of the Alliance Challenge ORGANIZATION to foster a performance mindset

34 GOALS FROM CAR CENTRIC TO CUSTOMER CENTRIC CUSTOMER EXPERIENCE UP / CROSS SELLING PURCHASE OPPORTUNITIES CUSTOMER VALUE + SERVICES NEW PRODUCTS R.O.I. 34

35 GOALS FROM CREDIT INSURANCES TO SERVICES OFFERS TARGETING CAR DRIVERS SERVICES SERVICES CREDIT INSURANCES INSURANCES & SERVICES LINKED WITH THE USE OF THE CAR INSURANCES & SERVICES DESIGNED FOR THE CAR DRIVER S NEEDS 35

36 GOALS NEW MARKET OPENINGS INDIA COLOMBIA CHINA 36

37 GOALS MORE AND MORE MULTICULTURAL MANAGEMENT 11 Nationalities 35 Managing Directors 37

38 04 GOALS STRATEGIC FOCUSES OBJECTIVES 38

39 GOALS PLAN OBJECTIVES 1 NEW BRAND 39

40 GOALS PLAN OBJECTIVES 1 NEW BRAND 2 MILLION OF SERVICES 40

41 GOALS PLAN OBJECTIVES 1 NEW BRAND 2 MILLION OF SERVICES 30% OF OUTSTANDINGS FROM RETAIL SAVINGS 41

42 05 QUESTIONS / ANSWERS 42

43 43

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