VERIZON SELECT SERVICES INC. Maryland Product Guide No. 1 Original Page 17 SECTION 2 - TERMS AND CONDITIONS

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1 Original Page Undertaking of Carrier Service is furnished to residential and business customers for telecommunications originating and terminating within the state of Maryland under the terms and conditions of this Product Guide Carrier shall operate and maintain service provided hereunder in accordance with the terms and conditions set forth in this Product Guide Carrier neither owns nor operates telecommunications facilities within the state, but rather resells telecommunications services provided by other carriers. Notwithstanding the foregoing, Customer shall be considered a customer of Carrier, and not a customer of any other carrier Service is available 24 hours per day, seven days per week. 2.2 Obligations of Customer Customer shall be responsible for: A. The payment of all applicable charges pursuant to this Product Guide; B. Reimbursing Carrier for damage to, or loss of, Carrier s facilities or equipment caused by the acts or omissions of Customer; or the noncompliance by Customer, with these terms and conditions, or by fire or theft or other casualty on Customer s premises unless caused by the negligence or willful misconduct of the employees or agents of Carrier. C. Providing at no charge, as specified from time to time by Carrier, any needed space and power to operate Carrier s facilities and equipment installed on Customer s premises. D. Complying with all laws and terms and conditions regarding the working conditions on the premises at which Carrier s employees and agents shall be installing or maintaining Carrier facilities and equipment. Customer may be required to install and maintain Carrier s facilities and equipment within a hazardous area if, in Carrier s opinion, injury or damage to Carrier s employees or property might result from installation or maintenance by Carrier s. Customer shall be responsible for identifying, monitoring, removing and disposing of any hazardous material prior to any construction or installation work.

2 Original Page Obligations of Customer (Continued) Customer shall be responsible for: (Continued) E. Complying with all laws and terms and conditions applicable to, and obtaining all consents, approvals, licenses and permits as may be required with respect to, the location of Carrier s facilities and equipment in any customer premises for the purpose of installing, inspecting, maintaining, repairing, or upon termination of service as stated herein, removing the facilities or equipment of Carrier. F. Making Carrier facilities and equipment available periodically for maintenance purposes at a time agreeable to both Carrier and Customer. No allowance for interruptions in service will be made for the period during which service is interrupted for such purposes With respect to any service or facility provided by Carrier, Customer shall indemnify, defend and hold harmless Carrier from all claims, actions, damages, liabilities, costs and expenses for: A. Any loss, destruction or damage to property of Carrier or any third party, or injury to persons, including, but not limited to, employees or invitees of either Carrier or Customer, to the extent caused by or resulting from the negligent or intentional act or omission of Customer, its employees, agents, representatives or invitees; or B. Any claim, loss, damage, expense or liability for infringement of any copyright, patent, trade secret, or any proprietary infringement of any copyright, patent, trade secret, or any proprietary or intellectual property right of any third party, arising from any act or omission by Customer Customer is responsible for ensuring that customer-provided equipment connected to Carrier equipment and facilities is compatible with such equipment and facilities. The connection, operation, testing, or maintenance of such equipment shall be such as not to cause damage to Carrier-provided equipment and facilities or injury to Carrier s employees or other persons. Any additional protective equipment required to prevent such damage or injury shall be provided by any Carrier at Customer s expense.

3 Original Page Obligations of Customer (Continued) Carrier s services (as detailed in this Product Guide) may be connected to the services or facilities or other communications carriers only when authorized by, and in accordance with, the terms and conditions of the Product Guides or contracts which are applicable to such connections Upon reasonable notification to Customer, and at a reasonable time, Carrier may make such tests and inspections as may be necessary to determine that Customer is complying with the requirements set forth in this Product Guide for the installation, operation, and maintenance of customer-provided facilities and equipment that is connected to Carrier-owned facilities and equipment. 2.3 Liability of Carrier In view of the fact that Customer has exclusive control over the use of service and facilities furnished by Carrier, and because certain errors incident to the services and to the use of such facilities of Carrier are unavoidable, services and facilities are furnished by Carrier subject to the terms, conditions and limitations herein specified Service Irregularities A. The liability of Carrier for damages arising out of mistakes, omissions, interruptions, delays, errors or defects in transmission, or failures or defects in facilities furnished by Carrier, occurring in the course of furnishing service or other facilities and not caused by the negligence of Customer, shall in no event exceed an amount equivalent to the proportionate charge to Customer for the service or facilities affected during the period such mistake, omission, interruption, delay, error or defect in transmission, or failure or defect in facilities continues after notice and demand to Carrier. B. Carrier shall not be liable for any act or omission of any connecting carrier, underlying carrier or local exchange company except where Carrier contracts the other carrier; for acts or omission of any other providers of connections, facilities, or service; or for culpable conduct of Customer or failure of equipment, facilities or connection provided by Customer.

4 Original Page Liability of Carrier (Continued) Claims of Misuse of Service A. Carrier shall be indemnified and saved harmless by Customer against claims for libel, slander, fraudulent or misleading advertisements or infringement of copyright arising directly or indirectly from material transmitted over its facilities or the use thereof; against claims for infringement of patents arising from combining or using apparatus and systems of Customer with facilities of Carrier; and against all other claims arising out of any act or omission of Customer in connection with the services and facilities provided by Carrier. B. Carrier does not require indemnification from Customer where the action for which it is seeking indemnification is based on a claim of negligence by Carrier Defacement of Premises Carrier is not liable for any defacement of, or damage to, the customer s premises resulting from the furnishing of service or the attachment of equipment and facilities furnished by Carrier on such premises or by the installation or removal thereof, when such defacement or damage is not the result of negligence of Carrier. For the purpose of this paragraph, no agents or employees of the other participating carriers shall be deemed to be agents or employees of Carrier, except where contracted by Carrier Facilities and Equipment in Explosive Atmosphere, Hazardous or Inaccessible Locations Carrier does not guarantee nor make any warranty with respect to installations provided by it for use in an explosive atmosphere. Carrier shall be indemnified, defended and held harmless by Customer from and against any and all claims, loss, demands, suits, or other action, or any liability whatsoever, whether suffered, made, instituted or asserted by Customer or by any other party, for any personal injury to or death of any person or persons, and for any loss, damage or destruction of any property, including environmental contamination, whether owned by Customer or by any other party, caused or claimed to have been caused directly or indirectly by the installation, operation, failure to operate, maintenance, presence, condition, location, use or removal of any equipment or facilities or the service and not due to the gross negligence or willful misconduct of Carrier.

5 Original Page Service at Outdoor Locations Carrier reserves the right to refuse to provide, maintain or restore service at outdoor locations unless Customer agrees in writing to indemnify and save Carrier harmless from and against any and all loss or damage that may result to equipment and facilities furnished by Carrier at such locations. Customer shall likewise indemnify and save Carrier harmless from and against injury to or death of any person that may result from the location and use of such equipment and facilities Warranties A. CARRIER MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATON OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, EXCEPT THOSE EXPRESSLY SET FORTH HEREIN. B. Acceptance of the provisions of Section 2.3 by the Commission does not constitute its determination that any disclaimer of warrantees or representations imposed by Carrier should be upheld in a court of law Limitation of Liability Nothing in this Product Guide shall be construed to limit Carrier s liability in cases of gross negligence or willful misconduct.

6 Original Page Application for Service Minimum Contract Period A. Except as otherwise provided, the minimum contract period is one month for all services furnished. However, if a new residential or single line business Customer notifies Carrier within 20 days after receipt of the first bill that certain services or equipment are not desired, Carrier will delete such services or equipment from Customer s account without a record keeping or service ordering charge. Customer nonetheless shall be responsible for all monthly usage and installation charges incurred for the use of such service and equipment. B. Except as provided in 2.4.1, the length of minimum contract period for directory listings, and for joint user service where the listing actually appears in the directory, is the directory period. The directory period is from the day on which the directory is first distributed to customers to the day the succeeding directory is first distributed to customers. Carrier currently does not provide any directory listing services. C. Carrier may require a minimum contract period longer than one month in connection with special, non-standard types or arrangements of equipment, or for unusual construction, necessary to meet special demands for service.

7 Original Page Application for Service (Continued) Cancellation of Service A. Where the applicant cancels an order for service prior to the start of the installation or special construction of facilities, no charge shall apply, except to the extent, Carrier incurs a service order or similar charge from a supplying carrier, if any, prior to the construction. B. Where the installation of facilities, other than those provided by special construction, has been started prior to cancellation, the lower of the following charge applies; 1. The total costs of installing and removing such facilities; or 2. The monthly charges for the entire initial contract period of the service ordered by Customer as provided in this Product Guide plus the full amount of any applicable installation and termination charges. C. Where special construction of facilities has been started prior to the cancellation, and Carrier has another requirement for the specially constructed facilities, no charge applies. D. Customer may change an application for service upon written notice to Carrier, subject to acceptance and confirmation by Carrier. A charge shall apply to any change when the request is received by Carrier after notification by Carrier of the acceptance and confirmation. The charge will include the sum of the charges and costs incurred by Carrier for the service involved, including direct and indirect costs.

8 Original Page Payment for Service Service will be billed on a monthly basis by Carrier and is due and payable upon receipt or as specified on Customer s bill. Service will continue to be provided until canceled by Customer or discontinued by Carrier as set forth in Section 2.13 of this Product Guide Customer is responsible for payment of all charges for service furnished to the Customer. Charges based on actual usage during a month will be billed monthly in month following the month in which the service was used. All fixed monthly and nonrecurring charges for services ordered will be billed monthly in advance, or in the current month and reflect the rates in effect as of the date of the invoice. Customer's invoice may contain charges from previous periods for service provided from the date of installation through the current invoice period or to reflect changes in rates. Monthly charges for all access service components billed by Carrier are billed in advance of service and reflect the rates in effect as of the date of the invoice. Customer's first invoice may contain charges from previous periods for service provided from the date of installation through the current invoice period. For the purpose of computing partial month charges, a month is considered to consist of 30 days Carrier reserves the right to require from an applicant for service advance payments of fixed charges and nonrecurring charges. The advance payment will not exceed an amount equal to the nonrecurring charges and one month s charges for the service or facility. In addition, where special construction is involved, the advance payment may also include an amount equal to the estimated nonrecurring charges for the special construction. The advance payment will be applied to any indebtedness for the service and facilities for which the advance payment is made on Customer s initial bill. Other than the purchase price of prepaid calling service, Carrier does not require or collect advance payments If Carrier provides service under a term plan (one, three, five-year, etc.) and (1) automatically renews the contract, and (2) imposes a penalty for early cancellation by Customer, then Customer shall be notified 60 days in advance of Customer s current contract expiration date.

9 Original Page Payment for Service (Continued) Carrier requires for large business Customers a minimum service commitment of 90 days for DS-0 and DS-1 services, unless specified otherwise. For DS-3 Service, a minimum service commitment of one year is required. For Enterprise Connections voice service, a minimum service commitment of one year is required. 2.6 Customer Deposits Carrier does not collect Customer deposits. 2.7 Late Payment Charges Carrier agrees to abide by the terms and conditions governing late payment charges as specified by COMAR as amended from time to time Any charges that are disputed by Customer shall not be subject to late payment charges regardless of the outcome of the dispute Carrier will consider delinquent and apply late payment charges on bills not paid within 20 days of the billing invoice date in the case of residential Customers and within 15 days of the billing invoice date in the case of all non-residential Customers in accordance with COMAR Sections A and B, respectively Late payment fees will be computed at a rate not to exceed 1.5% per month, for the two nominal billing intervals and may not exceed 5% of the total original unpaid charges in compliance with COMAR A(1). 2.8 Customer Complaints and Billing Disputes Customers may notify Carrier of billing or other disputes either orally or in writing. There is no time limit for submitting disputes Customer complaints and billing disputes that are not satisfactorily resolved may be presented by Customer to: Office of External Relations Maryland Public Service Commission 6 St. Paul Street Baltimore, MD (Office of External Relations) (Main PSC number) (Toll free PSC number)

10 1st Revised Page 26 Cancels Original Page Customer Complaints and Billing Disputes (Continued) Carrier provides the following toll free number ( ) for Customers to contact Carrier in accordance with COMAR B Carrier will not collect attorney fees or court costs from Customers. 2.9 Allowance for Interruptions in Service Credit for failure of service or equipment will be allowed only when failure is caused by or occurs in equipment owned, provided, and billed for, by Carrier. Carrier agrees to abide by the terms and conditions associated with interruptions in service as specified by Code of Maryland Regulations as amended from time to time Credit Allowances for Interruptions A. Application - General A credit allowance is applicable to that duration of a call which is interrupted due to poor transmission (e.g., noisy circuit condition), one-way transmission (one party is unable to hear the other), or involuntary disconnection (cut-off) of the call caused by components of Carrier's equipment. Customer may also be granted credit for reaching a wrong number. To receive the proper credit, Customer must notify Carrier within 30 days of the call and furnish the called number, the trouble experienced (e.g., cut-off, noisy circuit, reached wrong number, etc.), the class of call, and the approximate time the call was placed. Customer will receive credit equivalent to one minute of use. Credit allowances for an LDMTS call do not apply for interruptions that are due to the failure of power, equipment or systems not provided by Carrier. B. Private Line Service Private Line Service is hereby cancelled and withdrawn. (C) Customer will receive a credit for downtime of greater than 30 minutes. Network downtime is calculated in minutes, and subtracted from total monthly minutes. Monthly minutes are determined by multiplying the number of days in a month by 1,440. Network downtime is defined as the number of minutes from a customerreported outage, not determined to be the fault of Customer, until a customeraccepted cleared outage report. The percentage figure obtained by dividing the number of minutes of total network availability by the total monthly minutes is used to determine monthly network availability. Effective: October 31, 2015

11 Original Page Allowance for Interruptions in Service (Continued) Credit Allowances for Interruptions (Continued) C. Frame Relay Service Customer will receive a credit for downtime greater than 30 minutes for Frame Relay Service. Network downtime is calculated in minutes, and subtracted from total monthly minutes. Monthly minutes are determined by multiplying the number of days in a month by 1,440. Network downtime is defined as the number of minutes from a customer-reported outage, not determined to be the fault of Customer, until a customer-accepted cleared outage report. The percentage figure obtained by dividing the number of minutes of total network availability by the total monthly minutes is used to determine monthly network availability Credit Limits/Toll Usage Limits 2.10 Taxes and Fees General When Customer s credit history is not known, Carrier may perform a credit assessment. Carrier may set toll usage limitations on applicants for service and existing Customers whose financial condition cannot be verified or is otherwise unacceptable to Carrier. Any required deposit or toll usage limits may be increased or decreased by Carrier as it deems appropriate in light of changing conditions. All state and local taxes and fees shall be listed as separate line items on Customer s bill. If a municipality, other political subdivision or local agency of government, or the Commission imposes and collects from Carrier a gross receipts tax, occupation tax, license tax, permit fee, franchise fee, or regulatory fee, such taxes and fees shall, as allowed by law, be billed pro rata to Customer receiving service from Carrier within the territorial limits of such municipality, other political subdivision or local agency of government. Service shall not be subject to taxes for a given taxing jurisdiction if Customer provides Carrier with written verification, acceptable to Carrier and to the relevant taxing jurisdiction, that Customer has been granted a tax exemption. The rate does not include federal excise tax or state and local tax, which are required by law to be paid at the point of sale. The rate does include state and local taxes, which are required by law to be paid on usage of the underlying telecommunication service when that service originates and terminates within a particular tax jurisdiction.

12 Original Page Taxes and Fees (Continued) Prepaid Calling Service Service may be subject to state and/or local taxes at the prevailing rates, if service originates and terminates in the state. Taxes are included in the rates and charges listed herein. Federal, state and local sales, use excise and other taxes, where applicable, shall be added to the charges contained herein, unless Customer provides a properly executed certificate of exemption from such taxes. It shall be the responsibility for Customer to pay these taxes and to accept the liability of any such unpaid taxes that may become applicable Long Distance Service Service may be subject to state and/or local taxes at the prevailing rates, if service originates and terminates in the state. Taxes are not included in the rates and charges listed herein. Federal, state and local sales, use excise and other taxes, where applicable, shall be added to the charges contained herein, unless Customer provides a properly executed certificate of exemption from such taxes. It shall be the responsibility for Customer to pay these taxes and to accept the liability of any such unpaid taxes that may become applicable.

13 Original Page Returned Check Charge The charge for a returned check is $ Special Customer Arrangements In cases where Customer requests special or unique arrangements which may include but are not limited to engineering, conditioning, installation, construction, facilities, assembly, purchase or lease of facilities and/or other special services not offered under this Product Guide, Carrier, may provide the requested services. Appropriate recurring charges and/or nonrecurring charges and other terms and conditions will be developed for the customer for the provisioning of such arrangements Termination of Service Denial of Service Without Notice Carrier may discontinue service without notice for any of the following reasons: A. Hazardous Condition - For a condition on Customer s premises determined by Carrier to be hazardous. B. Adverse Effect on Service - Customer s use of equipment in such a manner as to adversely affect Carrier s equipment or Carrier s service to others. C. Tampering With Company Property - Customer s tampering with equipment furnished and owned by Carrier. D. Unauthorized Use of Service - Customer s unauthorized use of service by any method which causes hazardous signals over Carrier s network. E. Illegal use of service - Customer s use of service or equipment in a manner to violate the law.

14 Original Page Termination of Service (Continued) Denial of Service Requiring Notice A. Carrier may deny service for any of the following reasons provided it has notified Customer of its intent, in writing, to deny service and has allowed Customer a reasonable time of not less than 10 days in which to remove the cause for denial: 1. Non-compliance - For violation of or non-compliance with regulations contained in Code of Maryland Regulations , or for violation of or non-compliance with Carrier s posted Product Guide. 2. Failure on Contractual Obligations - For failure of Customer to fulfill his contractual obligations for service or facilities subject Carriers posted Product Guide. 3. Refusal of Access - For failure of Customer to permit Carrier to have reasonable access to its equipment. 4. Non-payment of Bill: (a) (b) (c) For non-payment of a bill for service, provided that permit Carrier has made a reasonable attempt to effect collection and has given Customer written notice of its intent to deny service if settlement of his account is not made and provided Customer has at least five days, excluding Sundays and holidays in which to make settlement before his service is denied. In cases of bankruptcy, receivership, abandonment of service, or abnormal toll usage not covered adequately by a security deposit, less than five days notice may be given if necessary to protect permit Carrier s revenues. Except in cases where a prior promise to pay has not been kept or bankruptcy, receivership, abandoned service, or abnormal toll usage is involved, permit Carrier may not deny service on the day preceding any day on which it is not prepared to accept payment of the amount due and to reconnect service.

15 Original Page Termination of Service (Continued) Denial of Service Requiring Notice (Continued) A. (Continued) 4. Non-payment of Bill (Continued) (d) (e) (f) Failure to Comply with Service Conditions - For failure of Customer to furnish the service equipment, permits, certificates, or rights-ofway, specified by Carrier as a condition to obtaining service, or if the equipment or permissions are withdrawn or terminated. Failure to Comply with Municipal Ordinances - For failure to comply with municipal ordinances or other laws pertaining to telephone service. Failure to Pay Increased Deposit Required - For failure of Customer to pay an increased security deposit when warranted Carrier to protect its revenue in accordance with Code of Maryland Regulations Insufficient Reasons for Denial of Service The following may not constitute cause for refusal of service to a present or prospective Customer: A. Failure of a prior Customer to pay for service at the premises to be serviced; B. Failure to pay for a different class of service for a different entity; C. Failure to pay the bill of another customer as guarantor of that bill; D. Failure to pay directory advertising charges; E. Failure to pay an undercharge as described in the Code of Maryland Regulations D.(2); or

16 Original Page Termination of Service (Continued) Insufficient Reasons for Denial of Service (Continued) F. Failure to pay an outstanding bill that is over seven years old, unless the: 1. Customer signed an agreement to pay the outstanding bill before the expiration of this period; 2 Outstanding bill is for service obtained by Customer by means of tampering with equipment furnished and owned by Carrier or by unauthorized use of service by any method; or 3. Outstanding bill is for service obtained by Customer by means of an application made: (a) (b) (c) (d) In a fictitious name, In the name of an individual who is not an occupant of the dwelling unit, without disclosure of the individual s actual address, In the name of a third party without disclosing that fact or without bonafide authority from the third party, or Without disclosure of a material fact or by misrepresentations of a material fact. G. This term applies to nonresidential classes of service.

17 Original Page Unlawful Use of Service Service shall not be used for any purpose in violation of law or for any use as to which Customer has not obtained all required governmental approvals, authorizations, licenses, consents, and permits. Carrier shall refuse to furnish service to an applicant or shall disconnect the service without notice to Customer when: A. An order shall be issued, signed by a judge finding that probable cause exists to believe that the use made or to be made of the service is prohibited by law, or B. Carrier is notified in writing by a law enforcement agency acting within its jurisdiction that any facility furnished by Carrier is being used or will be used for the purpose of transmitting or receiving gambling information in interstate or foreign commerce in violation of the law If service has been physically disconnected by law enforcement officials at Customer s premises and if there is not presented to Carrier the written finding of a judge, then upon written or verbal request of the subscriber, and agreement to pay restoral of service charges and other applicable service charges, Carrier shall promptly restore such service Interference with or Impairment of Service Service shall not be used in any manner that interferes with other persons in the use of their service, prevents other persons from using their service, or otherwise impairs the quality of service to other customers. Carrier may require Customer to immediately shut down its transmission of signals if said transmission is causing interference to others or impairing the service of others Claims Carrier shall be indemnified and saved harmless by Customer from and against all loss, liability, damage and expense, including reasonable counsel fees, due to (A) claims for libel, slander invasion of privacy, or infringement of copyright in connection with the material transmitted over Carrier's service or facilities; (B) claims for infringement of patent arising from the combination, connection or use of Carrier's equipment, facilities or service with customer-provided equipment, facilities or services; and (C) any other claim resulting from any act or omission of Customer or patron(s) of Customer relating to the use of Carrier's service or facilities.

18 Original Page Telephone Solicitation by Use of Recorded Messages Service shall not be used for the purpose of solicitation by recorded messages when such solicitation occurs as a result of unrequested or unsolicited calls initiated by the solicitor by means of automatic dialing devices. Such devices, with storage capability of numbers to be called or a random or sequential number generator that produces numbers to be called and having the capability, working alone or in conjunction with other equipment, of disseminating a prerecorded message to the number called and which are calling party or called party controlled, are expressly prohibited Incomplete Calls There shall be no charge for incomplete calls. No charge will be levied for unanswered calls. Customers will receive credit for calls placed to a wrong number if Customer notifies Carrier of the error Overcharge/Undercharge Overcharge/undercharge provisions will be in accordance with COMAR When Customer has been overcharged, the amount shall be refunded or credited to Customer Mileage Calculation Mileage between Carrier's POPs where services are offered is calculated based on V and H (V&H) coordinates as obtained by reference to NECA Tariff F.C.C. No. 4. Not all services are available from all POPs The airline mileage between Carrier network terminal offices is calculated as follows. A. Obtain the V and H coordinates for each POP. B. Obtain the difference between the V coordinates and between the H coordinates for each POP. C. Square each difference from B, above. D. Add the square of the V difference to the square of the H difference from C, above.

19 Original Page Mileage Calculation (Continued) (Continued) E. Divide the sum of the squared numbers by 10. Round to the next higher whole number. F. Obtain the square root of the number obtained in E, above. Round to the next higher whole number. This is the airline mileage figure. G. Example: V H Abbeville, AL Abernathy, TX The difference between the V coordinates is 794. The difference between the H coordinates is Squaring each difference yields: 794 X 794 = 630, X 2985 = 8,910,225 Adding the results equals 9,540,661. Dividing by 10 equals 954,066. The square root of 954,066 is 977, which is the mileage figure.

20 1st Revised Page 36 Cancels Original Page Termination Liability Private Line Service Private Line Service is hereby cancelled and withdrawn. (C) In the event of early termination of contract plans, and unless otherwise stated, Customer must pay a lump sum equal to 100% of the remaining discounted monthly rate for the unexpired portion of the first year of the agreement, plus 50% of the monthly discounted charges for the remainder of the term. Customer will not be liable for termination charges for a specified service if a new service of the same type, and of equal or greater charges, is ordered, and the order is received by Carrier, during the same calendar year in which the original service is discontinued by Customer, provided that the expiration date of the contract plan for the new service is on or after the expiration date of the terminated plan. In addition, no termination charge will be applied for Customer converting from a specified service to a more advanced service provided that the expiration date for the contract plan for the new service is on or after the expiration date of the terminated plan, and the new service provides an equal or greater number of sites to be connected. Customer will also be liable for a pro-rata amount of any waived installation charges based on the number of months remaining in the term plan Frame Relay Service Customers terminating service prior to fulfilling their term commitment will be assessed a termination liability in an amount equal to (a) 100% of the monthly recurring charge for each local access facility, port and PVC service terminated multiplied by the number of months remaining in the first year of the term plan, plus (b) 50% of the monthly recurring charges for each circuit canceled multiplied by the number of months remaining in the term plan after the first year under this provision. Customer will not have any termination liability if another service of the same or greater monthly price and volume and a term no less than the remaining months of the term plan or one year, whichever is greater, is ordered at the same time the notice of termination is received. Customer will also be liable for a pro-rata amount of any waived installation charges based on the number of months remaining in the term plan. Effective: October 31, 2015

21 Original Page Access Facilities Carrier will offer access facilities to provide a communications channel from Customer's location to each Point-of-Presence (POP). Customers may elect to purchase the access facilities through Carrier or to provide or arrange for the facilities themselves Carrier will undertake to arrange for alternative access facilities when requested and ordered by Customer, subject to availability and approval by Carrier. At the discretion of Carrier, such alternative access facility arrangements may be utilized in lieu of local exchange company facilities. Alternative access facilities may vary in cost and will be charged on an individual case basis Any special construction or non-standard charges assessed by the access service provider to Carrier will be the responsibility of Customer Restoration of Service The use and restoration of service shall in all cases be in accordance with the priority system specified in Part 64, Subpart D, of the Rules and Regulations of the Federal Communications Commission Other Rules Demonstration or promotional calls of up to 10 minutes may be offered to existing or prospective Customers to demonstrate new services, at no charge to Customer. Such offerings will be limited to specific locations and dates and may include originating and/or terminating restrictions.