B U S I N E S S P L A N. An introduction to. Covertec s Premier Care Partner solution

Transcription

1 B U S I N E S S P L A N An introduction to Covertec s Premier Care Partner solution

2 Contents Introduction 1 About us 2 Benefits of being a Premier Care Partner 3 Service Commitment 6 Becoming a Premier Care Partner 7 Covertec specialises in insuring portable equipment against theft, fire and accidental damage, with up to 40,000 items insured each year. Covertec Pty Ltd ABN AR Greenhill Road Wayville SA 5034

3 COVERTEC PREMIER CARE 1 Introduction Covertec has established a unique Premier Care Partner solution enabling your customers the highest level of service when insuring their technology equipment. Combining our current specialised solutions with streamlined online capabilities, enhanced coverage, competitive premiums, dedicated service teams and online claims service will ensure your customers peace of mind. Your customers will enjoy: Our Premier Care policy wording, offering broader coverage including loss, theft & accidental damage cover. The ability to lodge claims notifications instantly online A personal client relationship manager. A dedicated 1300 Claims contact number. You will enjoy: A preferential referral commission structure. A dedicated client relationship manager. The ability to refer customers through point of sale collateral or via a simple online referral form, with guaranteed service level commitment. The ability to track all customer referal statuses live via secure online reporting access (24 hours a day, 7 days a week). Confidence that your customers will receive premium policy coverage and service, not available to direct customers of Covertec.

4 2 COVERTEC PREMIER CARE About us Covertec Chubb Covertec s team has over 20 years experience specialising in insuring equipment against theft, fire and accidental damage. Each year our team is involved in insuring up to 40,000 individual electronic items annually. In more recent times, we have been frequently asked for data recovery insurance. Loss of data can be a traumatic experience, be it last year s tax return, accounts, letters, documents, wedding or childrens' photos or music. At the same time, we believe many businesses who need to insure a fleet of laptop, tablet and mobile phone devices will benefit through data recovery insurance as part of their business continuity strategy. With this in mind, we are pleased to have recently added this new ground breaking insurance program to our suite of products. Chubb Insurance Company of Australia Limited has underwritten our team s insurance offerings since 1999, and over this period has built and maintained an excellent reputation for claims service. Over recent years Chubb Insurance has consistently been rated number one in claims service in the JP Morgan General Insurance Survey. Chubb Insurance is a member of the Chubb Group of Insurance Companies wholly owned by the Chubb Corporation. Since 1882, Chubb has provided property and casualty insurance products and services to businesses and individuals around the world. Chubb has emerged as a leader in the insurance industry not on the basis of its size or longevity but because they consistently strive to build lasting relationships with their customers The Chubb Group has a worldwide network of 120 offices in 27 countries staffed by 10,800 employees. Equipment owners are increasingly looking for a comprehensive cover to protect their investment in portable assets. High excesses, frequency rates and cover limited to premises mean that many mobile assets are effectively not insured or at best under-insured. Our specialised wording, developed with Chubb Insurance* offers a broad cover to help protect valuable assets. Covertec PtyLtd (Covertec) ABN AR is an Authorised Representative of Protecsure Pty Ltd (Protecsure) ABN AFS Licence No We act as an agent of Protecsure. Protecsure has a binding authority from the insurer, Chubb Insurance Company of Australia Ltd (Chubb) ABN AFSL No to provide this insurance and manage claims. Insured s should consider the Financial Services Guide and Product Disclosure Statement before buying this product, available from us, to ensure the product is right for you.

5 COVERTEC PREMIER CARE 3 Benefits of our products Equipment Insurance Worldwide cover* Many people travel overseas with their equipment but the average insurance policy does not cover certain items when travelling abroad. Travel policies do not always cover portable equipment for their full value, and the excess can be high. With Covertec, equipment is automatically covered for trips of up to 28 days. This can be extended on payment of an extra premium. *Other than Afghanistan, Balkans, Belarus, Burma (Myanmar), Cote d Ivoire, Cuba, Democratic Republic of Congo, Iran, Iraq, Democratic Peoples Republic of Korea (North Korea), Lebanon, Liberia, Libya, Rwanda, Sierra Leone, Sudan, Syria, Former Yugoslavia, or Zimbabwe. Excess from $100 Our average claim for accidental damage is $650. Covertec s policy allows you to select an excess from $100 for your equipment, meaning better value for each claim Theft We process many claims for stolen equipment. Portable equipment is easily resold and represents an easy target for thieves. Our insurance will protect against theft. Accidental damage We receive more claims for accidental damage to equipment than for theft. So it is important to have this cover. Typical claims are for drops, liquid spills, and trips over cables. Electronic equipment is easily damaged - most repairs involve screens, cracked cases and damaged motherboards. Loss in transit Laptops, iphones, Cameras and other portable types of equipment are a tempting target for thieves while travelling. Covertec s policy extends to cover your equipment while in transit. Apart from theft we also cover the laptop against accidental damage while in transit. Theft out of a vehicle Most insurance policies will not cover equipment for theft out of a vehicle, but we receive many claims due to this type of event. Our policy covers theft out of a vehicle provided the vehicle is locked. New for old cover Our policy will pay for replacement or repair of equipment, or the sum insured stated in the policy schedule, whichever is the lesser. In the event of a valid claim Covertec will make sure insured s are up and running with new or repaired equipment as quickly as possible. Use of own repairer Many insurers will have a panel of repairers and they will obtain quotes to see who can repair or replace your equipment the cheapest. At Covertec we simply ask Insured s to go back to where they purchased their equipment, and obtain a quote from them. In 99% of cases this is approved. Fast claims turnaround time Delays in the approval and finalisation of claims can be very frustrating when Insured s want to arrange the repair or replacement as quickly as possible. Covertec s normal service standard is to respond to claims within 48 hours. Because it s all we do, we care about processing your customers claim as quickly as possible.

6 4 COVERTEC PREMIER CARE Data Recovery Insurance Universal Cover is provided for all types and brands of equipment containing a single mechanical storage device or a solid state drive, including Desktops, Laptops, Tablet computers, USB external units, Cameras and Video recording equipment, MP3 players, USB thumb drives, Flash drives, iphones and Smart phones. Worldwide cover* Many people travel overseas with their equipment. With Covertec, your electronic data is automatically covered for trips of up to 28 days. * Economic and Trade Sanctions: This insurance does not apply to the extent that trade or economic sanctions or other laws or regulations prohibit Chubb, its parent company, or its ultimate controlling entity from providing insurance Pricing Most insurance policies can only provide protection for 12 months. Our policy automatically provides 3 years cover for only $50 including GST. The policy limit of $1,000 covers you for at least one claim during the 3 year period. If the policy limit is exhausted you are able to apply to take out a new policy to protect your equipment. Loss due to Accidental Damage Loss of electronic data through physical damage that occurs as a result of a sudden unforeseen and unexpected event, such as dropping, spilling liquid on or having a domestic pet damage your device. For full details you should read the policy wording available at Loss due to Electronic Breakdown Loss of electronic data that results from any sudden and unforeseen physical damage to the equipment that does not arise from an external cause such as mechanical, electrical or electronic breakdown. For full details you should read the policy wording available on this website. Data covered whilst equipment is in transit Equipment is at its most vulnerable when you are travelling. Covertec s policy extends to cover loss of data whilst your equipment is in transit. Nil Excess Covertec s Data Recovery Insurance policy has no policy excess, meaning you get better value for each claim. Expert recovery service Covertec s Data Recovery Insurance policy utilises the data recovery expertise of the Kroll Ontrack service. Kroll Ontrack offers a full suite of recovery solutions, enabling recovery anywhere, anytime from virtually any operating system, storage or media type and cause of data loss. About Kroll Ontrack Kroll Ontrack is the technology services division of Kroll Inc., the global risk consulting company. Kroll is a subsidiary of Altegrity, an industry-leading provider of information solutions. Kroll Ontrack s local facilities include a cleanroom staffed by expert data recovery engineers, including technicians and laboratory experts qualified to assess and fix mechanically failed hard drives and extract useful data.

7 COVERTEC PREMIER CARE 5 Premier Care Partner - Broader Policy and Enhanced Service Coverage Standard Cover - Covertec Equipment Policy Covertec - Premier Care Policy 28 Days worldwide Yes Yes Accidental Loss No Yes Australia Wide Yes Yes Fire Yes Yes Theft following Forcible Entry to locked Vehicle Yes Yes Accidental Damage Yes Yes Theft (in the open air) No Yes Automatic Re-Instatement of the Sum Insured No Yes New for old Yes Yes Theft following forcible & violent entry Yes Yes Cover period for up to two years 1 Yes Yes Cover period for up to 3 years (portable equipment) 1 No Yes Cover period for up to 5 years (static equipment) 1 No Yes The information contained above is descriptive only. The precise coverage afforded is subject to terms and conditions of the insurance policy when issued. Coverage is underwritten by Chubb Insurance Company of Australia Limited, AFS Licence Number Excludes Photographic equipment, maximum cover period 12 months Enhanced Service Premier Care Partner clients also obtain access to our enhanced service offering, including: A dedicated 1300 Claims contact number. A personal client relationship manager. The ability to lodge claims notifications instantly online

8 6 COVERTEC PREMIER CARE Service To Our Premier Care Partners 24/7 live access to current status of all referrals. All referrals contacted within 24 hours. Delivery of broad policy coverage, enhanced against Covertec s standard direct cover. Easy online referral submission. Marketing material and support (where required). Monthly reports with commission payments. Ongoing provision of competitive premiums to customers. Access to web portal containing all relevant information and documents. To Our Premier Care Partner Customers Broader policy coverage. Online claims notification capabilities. Premier Service (Initial contact from receipt of referral within 1 business day). Dedicated 1300 Claims number.

9 COVERTEC PREMIER CARE 7 Becoming a Premier Care Partner Why should I become a Premier Care Partner? As a successful business, you understand that the service that you provide is what differentiates you from other competitors in the market. Becoming a Covertec Premier Care Partner enables you to refer your customers to Covertec to obtain all of Covertec s Electronic Equipment insurances including Data Recovery insurance. Benefits of being a Covertec Premier Care Partner include: Providing a value added service to your customers Enhance your customer relationship Afford your customers additional protection Repair advocation We understand customer loyalty and seek to assist you to strengthen the loyalty of your customers by advocating they engage you in the repair and/or replacement process and work closely with you to make sure our mutual customers get back in action as quickly as possible, following a claim. Additional income By becoming a Covertec Premier Care Partner you can also earn valuable additional income for your business by referring your customers to us. Repeat business - sales and repairs Increasing customer loyalty Are their any legislation implications we should know about? Legislation dictates your involvement in arranging insurance for your customers. Covertec continues to develop how you do business with us to ensure that you can assist your customers with their insurance with little or no exposure to possible breaches of Australian Financial Services Legislation (AFS Laws). As a Premier Care Partner, you act simply as a Referrer of Covertec Products, with the capacity to perform some limited functions (Referrer) in relation to our insurance products. This is based on the very important assumption that you are referring and will not be providing any financial service. By following our model and the guidelines we will provide, you and your staff will not be considered to be a business that needs to be licensed or authorised under AFS Laws. How do I become a Covertec Premier Care Partner? Contact Julian Day at Covertec on (02) to arrange for a short application form to be sent to you. Upon completion we will be in contact with you to finalise the process of becoming a Covertec Premier Care Partner.

10 Covertec Pty Ltd ABN AR Greenhill Road Wayville SA 5034