FILED. North Arkansas Electric Cooperative, Xnc. PART 1. GENE= ARKANSAS PUBLIC SERVICE COMMISSION. Class of Service. Sheet No.

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1 ilep I aci ng Sheet No. North Arkansas Electric Cooperative, Xnc. Kind of Service:- Class of Service: AS Applicable FILED =TABLE OF CONTENTS PART 1. GENE= INFORMATION I PSCFilcMarkOnly Class of Service All All AI1 Schedule Name 1. Utility Information 2. TwiffFormat 3. Definitions Sheet Number APPROVED

2 t ARKANSAS PUBLIC SERVICE COMMXSSXON Oriainal Sheet No. TC-z - Replacing Sheet No. North Arkansas Electric Cooperative, Inc, Kind of Service: Electric Class of Serviceal xt1ebtitable OF CONTENTS PART 11. EXIEMPTIONS I FSC fitc Mark OnIy Class Of Service Schedule Namg Sheet Number All. 1. Current Status 5 ARKANSAS PUBLIC SERVICE CUMMlSSfON APPROVED 3UN 1 '95 ORDER T F

3 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc th Revised Sheet No. TC-3 Replacing 4th Revised Sheet No. TC-3 Kind of Service: Electric Class of Service: As Applicable Title: TABLE OF CONTENTS Class of Service Schedule Name PART III. RATE SCHEDULES Sheet Number As Applicable 1. Charges Related to Customer Activity 6 Residential/Small Commercial 2. Residential & Small Commercial Service - RC 11 Industrial/Commercial 3. Large Power Service - LP 12 Lighting 4. Security & Street Lighting Service - SL 15 Industrial/Commercial 5. Large Power Service - Off Peak 18 As Applicable 6. Load Control of Air Conditioning - M1 20 As Applicable 7. Load Control of Water Heaters - M2 22 All 8. Cost of Energy Adjustment Clause 24 All 9. Cost of Tax Adjustment Clause 25 All 10. Cost of Debt Adjustment 26 All 11. Terms of Payment (Reserved for Future Use) (Reserved for Future Use) 29 Residential/Small Commercial 14. Surge Suppression Service 31 All 15. Form for Calculating Quarterly Cost of Debt Adjustment 34 All 16. Form for Calculating Cost of Energy Adjustment 35 Industrial/Commercial 17. Large Power Service-Optional 35.1 Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No (Reserved for Future Use) 35.3 All 19. Net Metering 35.6

4 3rd Revised Sheet No. TC-4 Replacing 2nd Revised Sheet No. TC4 North Arkansas Electric CooDerative, Inc. FILED Kind of Service: Electric Class of Service: As Amlicable TABLE OF CONTENTS PSC Ha Markonly Class Of Service Schedule Name Sheet Number RESERVED FOR FUTURE USE FORM s

5 3rd Revised Sheet No. 1 Replacing 2nd Revised Sheet No. 1.~ I Kind of Service: Electric Class of Service: AI1 Part I. General Information Schedule No. 1 Title: UTILITY INFORMATION PSC R e Mark only I. UTILITY INFORM AT10 N 1 ml. Utility Official: Me1 Coleman CEO Telephone Number: I Mailing Address: P.O. Box 1000 Salem, AR Customer Complaint Contacts: Jerry Estes Manager, Member Services ARKANSAS PUBLlC SERVICE COMMISSION APPROVED Tf

6 OrigZnal Sheet No. 2 1 Kephcing Sheet No. North Arkansas EIectric Cooperative, Inc. Kind of Semice:Electric CIass of Service: AU Part 1- General. information Schedule NO TARIFFFORMAT FlLED 1 PSC Filc Mark OnIy r I 2. I. The foliowing symbols appear in the right margin opposite any revision to the previously approved tariff. Bdjanatioq Discontinued Rate Additions to Text Removal of Text Change in Rate Change in Practice Change in Text New Rate A Corxection Move of Text ARKANSAS PU8LIC SERVICE COMMISSION APPROVED

7 'AXUCANSAS PUBLIC SERVICE COMMJSSJON ' OriRiual Sheet No. 3 Replacing Sheet No. North Arkansas Electric Cooperative, Xnc. Kind of Sentice: Electric Class of Service: u Part I. General Information Schedule NO. 2 TARIFF FORHAT 2.2. SHEET NUMBERING FILED Sheet numbers appear in the upper left corner of the sheet. The Table of Contents sheets are numbered sequentially beginning with TC-3. AI1 other sheets are numbered sequentially with 1. When a new sheet is added between sheets already in effect, a decimal is added. For example, a new sheet added between sheet 5 and 6 would be SHEET REVISIONS Sheet revisions appear in the upper left corner of the sheet and are used to determine the most current sheet version on file with the Arkansas Public Service Commission. For example, the 3rd Revised Sheet No. 16 Replacing 2nd Revised Sheet No PARAGRAPH NUMBERING SEQUENCE There are seven levels of paragraph numbering A A.(l) A.( 1)a A.(l)a.(i) kkansas PUBLIC SERVICE COMMSSfON APPROVED

8 krkansas PUBLIC SERVICE COMMISSION Sheet No. 4 1 Replacing Sheet No. North Arkansas Electric Cooperative, Xnc. Kind of Service: Electric Class of Scrvice: Part I. General Information Schedule NO. 3 FILED 3.1. When the following terms or acronyms are used, they shall have the following meanings. Cooperative APSC, PSC kwh kw kv kva RUS North Arkansas EIectric Cooperative, Inc. Arkansas Public Service Commission kilowatt-hour: 1,000 watt-hours kilowatt: 1,000 watts kilovolt: 1,000 volts kilovolt-ampere: 1,000 volt-amperes Rural Utilities Services (formedy Rural Electrification Administration) arkansas PUBLIC SERVICE COMMISSION APPROVED

9 APSC FILED Time: 11/4/ :39:00 AM: Recvd 11/4/ :32:51 AM: Docket TF-Doc. 1 2nd Revised Sheet No. 5 Replacing 1st Revised Sheet No. 5 Kind of Service: Electric Class of Service: All Part II. Exemption Schedule No. 1 Title: CURRENT STATUS 1. CURRENT STATUS 1.1. SHUT-OFF NOTICE - SERVICE ADDRESS REQUIREMENTS The Cooperative is not required to have a service address on its Shut-Off Notice when the service address is different from the Customer's address. (General Service Rule 6.07.B.) 1.2 TRANSFERRING PAST DUE BALANCES TO OTHER ACCOUNTS The Cooperative has been granted an exemption from the requirements of the Arkansas Public Service Commission s General Service Rule 5.21 to allow for the transfer of a past due balance from a member s closed account to an account of any member, of any class, when the Cooperative receives a written request to have a balance transferred to the requesting member s account and when the following information is stated in the letter of request: 1) Name and account number of the member requesting that a balance is to be transferred to their account. 2) Name and account number of the member whose balance is to be transferred. 3) A statement that the requesting member understands that their own service may be terminated for non-payment if the transferred balance is not paid in full in accordance with any agreed upon payment arrangements. Ark. Public Serv. Comm.---APPROVED---11/22/2016 Docket: TF Order No.- 2

10 APSC FILED Time: 12/12/2012 8:50:08 AM: Recvd 12/12/2012 8:33:03 AM: Docket TF-Doc. 5 2nd Revised Sheet No. 6 Replacing 1st Revised Sheet No. 6 Kind of Service: Electric Class of Service: As Applicable Part III. Rate Schedule No. 1 Title: CHARGES RELATED TO CUSTOMER ACTIVITY 1. CHARGES RELATED TO CUSTOMER ACTIVITY 1.1. APPLICABLE SERVICE AREA To all customers taking electric service under the Cooperative s retail rate schedules as they are now or as they may in the future be filed and approved by the Arkansas Public Service Commission (APSC) MEMBERSHIP FROM APPLICANT The Cooperative shall charge a membership fee of: from any applicant who does not currently have a membership in the Cooperative. $ DEPOSIT FROM APPLICANT The Cooperative may require a deposit of the applicant for service in accordance with the PSC General Service Rules The amount of the deposit will be calculated as follows: The amount of deposit shall not exceed a 2 month s average bill for the same type and character of service if the applicant does not have a previous billing history with the Cooperative.

11 JUL PM '97 FILED

12 APSC FILED Time: 12/12/2012 8:50:08 AM: Recvd 12/12/2012 8:33:03 AM: Docket TF-Doc. 5 2nd Revised Sheet No. 8 Replacing 1st Revised Sheet No. 8 Kind of Service: Electric Class of Service: As Applicable Part III. Rate Schedule No. 1 Title: CHARGES RELATED TO CUSTOMER ACTIVITY 1.7. RETURNED CHECK CHARGE The Cooperative shall charge a returned check fee of: when a Customer pays by check and the check is returned to the Cooperative for any reason other than bank error. $ METER TEST FEE The Cooperative shall charge a meter test fee of: when a Customer requests a meter test and the Customer s meter has been tested in accordance with the procedures set out in GSR 5.18., and the meter test results show the meter to be operating within the guidelines of Rule of the Special Rules - Electric. $25.00 /(CR) 1.9. COLLECTION FEE The Cooperative shall charge a fee of: when the last day to pay, as printed on the most recent shut-off notice, has passed and a Cooperative employee accepts payment at the premises under GSR 6.09.B(1). $40.00 /(CR) CONNECT - RECONNECT FEES The Cooperative shall charge a fee of: when an applicant, Customer or other authorized party requests a connect or reconnection. $50.00 /(CR) CONSTRUCTION TRIP CHARGE The Cooperative shall charge a fee of: if Cooperative personnel go to a line extension site to build the extension and the Customer does not have his facilities ready as promised. $75.00 /(CR)

13 APSC FILED Time: 12/12/2012 8:50:08 AM: Recvd 12/12/2012 8:33:03 AM: Docket TF-Doc. 5 2nd Revised Sheet No. 9 Replacing 1st Revised Sheet No. 9 Kind of Service: Electric Class of Service: As Applicable Part III. Rate Schedule No. 1 Title: CHARGES RELATED TO CUSTOMER ACTIVITY METERING TAMPERING INVESTIGATION The Cooperative shall charge a fee of: if the Cooperative makes a trip to the Customer s premises to investigate possible meter tampering, provided evidence is found that meter tampering has actually occurred. $ /(CR) STAKING TRIP CHARGE (NR) The Cooperative shall charge a fee of: if Cooperative personnel perform more than 2 trips to a location when a new service or upgrade is being requested by a Customer. $50.00 (NR) (NR) (NR) FINANCE CHARGE FOR DELAYED PAYMENT AGREEMENTS The Cooperative shall not charge a finance charge for balances on Delayed Payment Agreements.

14 APSC FILED Time: 12/12/2012 8:50:08 AM: Recvd 12/12/2012 8:33:03 AM: Docket TF-Doc. 5 1st Revised Sheet No. 10 Replacing Original Sheet No. Kind of Service: Electric Class of Service: As Applicable Part III. Rate Schedule No. 1 Title: CHARGES RELATED TO CUSTOMER ACTIVITY OTHER FEES ALLOWED UNDER GENERAL SERVICE RULES The Cooperative shall not charge a fee for any of the following: A. Customer Account Record Statement B. Energy Consumption Statement C. Levelized Billing Withdrawal D. Meter Reading Report E. Additional Meter F. Meter Reading Fees

15 APSC FILED Time: 1/4/2016 1:41:13 PM: Recvd 1/4/2016 1:40:07 PM: Docket U-Doc th Revised Sheet No. 11 Replacing 8 th Revised Sheet No. 11 Residential/ Kind of Service: Electric Class of Service: Small Commercial Part III. Rate Schedule No. 2 (Revenue Rate 3 and 5) Title: RESIDENTIAL & SMALL COMMERCIAL SERVICE-RC 2. RESIDENTIAL & SMALL COMMERCIAL SERVICE-RC 2.1. AVAILABILITY Available to Farm and Home Customers, Church Customers and Commercial Customers through a single meter, subject to Cooperative's established rules, regulations and policies as filed with the Arkansas Public Service Commission TYPES OF SERVICE Single phase service of 50 kva or less, and three phase service of 50 kva or less where available, and churches, 60 hertz, at available secondary voltages NET MONTHLY RATE Summer Rate Daily Fixed Charge $0.66 /day Daily Fixed Charge $1.21 /day All /kwh Winter Rate: Daily Fixed Charge $0.66 /day Daily Fixed Charge $1.21 /day First /kwh Excess /kwh Ark. Public Serv. Comm.---APPROVED---03/28/2016 Docket: U Order No.- 4

16 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc nd Revised Sheet No Replacing 1st Revised Sheet No Residential/ Kind of Service: Electric Class of Service: Small Commercial Part III. Rate Schedule No. 2 (Revenue Rate 3 and 5) Title: RESIDENTIAL & SMALL COMMERCIAL SERVICE-RC Winter Usage shall apply to the usage months of October through April and summer usage shall apply to the usage months of May through September ADJUSTMENTS Cost of Energy Adjustment Clause - See Schedule Cost of Tax Adjustment Clause - See Schedule Cost of Debt Adjustment - See Schedule Terms of Payment - See Schedule 11

17 APSC FILED Time: 1/4/2016 1:41:13 PM: Recvd 1/4/2016 1:40:07 PM: Docket U-Doc. 23 9thRevised Sheet No. 12 Replacing 8thRevised Sheet No. 12 Kind of Service: Electric Class of Service: Industrial/Commercial Part III. Rate Schedule No. 3 (Revenue Rate 6 and 9) Title: LARGE POWER SERVICE - LP 3. LARGE POWER SERVICE - LP 3.1. AVAILABILITY Available to Customer located on or near Cooperative's lines for loads in excess of 50 kw of metered demand through a single meter, subject to Cooperative's established service rules, regulations and policies as filed with the Arkansas Public Service Commission Customer must have 12 consecutive months of usage below 50 kw of metered demand prior to moving off of a Large Power Rate TYPE OF SERVICE Single phase service or three phase service where available, 60 hertz, at Cooperative's standard voltages NET MONTHLY RATE Summer Rate: Daily Availability $2.52 /day All kw billing $10.24 /kw All /kwh Winter Rate: Daily Availability $2.52 /day All kw billing $7.71 /kw All /kwh Ark. Public Serv. Comm.---APPROVED---03/28/2016 Docket: U Order No DETERMINATION OF BILLING DEMAND The billing demand shall be the maximum metered kilowatt demand established by the Customer for any period of fifteen consecutive minutes during the month for which the bill is rendered, but not less than 80% of the demand established during the preceding months of May through September, as indicated or recorded by a demand meter and where each metered demand has been adjusted for power factor as provided below.

18 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc rd Revised Sheet No. 13 Replacing 2nd Revised Sheet No. 13 Kind of Service: Electric Class of Service: Industrial/Commercial Part III. Rate Schedule No. 3 (Revenue Rate 6 and 9) Title: LARGE POWER SERVICE - LP Winter demand charges shall apply to the usage months of October through April and summer demand charges shall apply to the usage months of May through September POWER FACTOR ADJUSTMENT The Customer agrees to maintain unity power factor as nearly as practicable. Demand charges shall be adjusted to correct for average power factors lower than 98%. Such adjustments shall be made by increasing the metered demand 1% (or fraction thereof) for each 1% (or fraction thereof) by which the average power factor is less than 98% lagging. (CP) (CP) (CP) (CP) (CP) (CP) (RT) (RT) (RT) (RT) (RT) (RT) (RT) (RT) 3.6. MINIMUM MONTHLY CHARGE The minimum monthly charge shall be the highest one of the following charges as determined for the Customer in question: A. The minimum monthly charge specified in the contract for service. B. A charge of $0.75 per kva of installed transformer capacity PRIMARY SERVICE If a service is furnished at the Cooperative's primary distribution voltage, a 2% discount shall apply to energy and fuel charges specified in this rate schedule.

19 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc rd Revised Sheet No. 14 Replacing 2nd Revised Sheet No. 14 Kind of Service: Electric Class of Service: Industrial/Commercial Part III. Rate Schedule No. 3 (Revenue Rate 6 and 9) Title: LARGE POWER SERVICE - LP 3.8. ADJUSTMENTS Cost of Energy Adjustment Clause - See Schedule Cost of Tax Adjustment Clause - See Schedule Cost of Debt Adjustment - See Schedule Terms of Payment - See Schedule 11

20 APSC FILED Time: 1/4/2016 1:41:13 PM: Recvd 1/4/2016 1:40:07 PM: Docket U-Doc th Revised Sheet No. 15 Replacing 10 th Revised Sheet No. 15 Kind of Service: Electric Class of Service: Lighting Part III. Rate Schedule No. 4 (Revenue Rate 77) Title: SECURITY & STREET LIGHT SERVICE - SL 4. SECURITY & STREET LIGHT SERVICE - SL 4.1. AVAILABILITY To any Customer at any point of Cooperative's secondary distribution lines, subject to Cooperative's established service rules, regulations and policies as filed with Arkansas Public Service Commission APPLICATION To unmetered automatically controlled outdoor lighting service burning all night. Cooperative shall install, own, operate, and maintain lamp fixtures, including any necessary lamp replacements. All necessary service, maintenance, and lamp renewals will be furnished at Cooperative's expense as soon as practical NET MONTHLY CHARGE Unshielded Lamp Size LED $ W MVL or 100 $ W $ W $ W Metal $ W $ W $ W Metal $ W $ W $43.49 Ark. Public Serv. Comm.---APPROVED---03/28/2016 Docket: U Order No.- 4

21 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc th Revised Sheet No. 16 Replacing 7th Revised Sheet No. 16 Kind of Service: Electric Class of Service: Lighting Part III. Rate Schedule No. 4 (Revenue Rate 77) Title: SECURITY & STREET LIGHT SERVICE - SL The above charges are applicable when lamp fixture is installed on an existing pole. The Customer shall pay a contribution in aid of construction equal to the cost of the additional facilities if Customer requires a security light location other than on an existing Cooperative pole structure Cooperative may use lamp type other than mercury vapor for the above amounts, provided that the alternate type lamp generates equivalent number of lumens SHIELDED LIGHTING OPTION A customer requesting a shielded lighting alternative will pay the monthly rate for the corresponding lamp fixture as listed in paragraph , plus a monthly adder. The monthly adder shall be calculated based upon the incremental cost difference between the shielded and the unshielded lamp recovered over the estimated life of the fixture CONTRACT PERIOD Not less than one year for permanently classified service or five years for all other classifications as required in accordance with the provisions set out in the agreement for all night outdoor lighting service ADJUSTMENTS Cost of Energy Adjustment Clause - See Schedule Cost of Tax Adjustment Clause - See Schedule Cost of Debt Adjustment - See Schedule Terms of Payment - See Schedule 11

22 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc th Revised Sheet No. 17 Replacing 3rd Revised Sheet No. 17 Kind of Service: Electric Class of Service: Lighting Part III. Rate Schedule No. 4 (Revenue Rate 77) Title: SECURITY & STREET LIGHT SERVICE - SL Adjustments to rate SL shall be made based on the following kilowatt hours per month: Lamp Size kwh per Month

23 APSC FILED Time: 2/25/2016 1:32:41 PM: Recvd 2/25/2016 1:28:56 PM: Docket U-Doc th Revised Sheet No. 18 Replacing 8 th Revised Sheet No. 18 Kind of Service: Electric Class of Service: Industrial/Commercial Part III. Rate Schedule No. 5 (Revenue Rate 8) Title: LARGE POWER SERVICE - OFF PEAK 5. LARGE POWER SERVICE - OFF PEAK 5.1. AVAILABILITY Available to Customers located on or near Cooperative's lines for loads in excess of 50 kw of metered demand, through a single meter, subject to Cooperative's established service rules, regulations and policies as filed with the Arkansas Public Service Commission. This schedule is limited to off peak service Customer must have 12 consecutive months of usage below 50 kw of metered demand prior to moving off of a Large Power Rate TYPE OF SERVICE Single phase service or three phase service where available, 60 hertz, at Cooperative's standard voltages NET MONTHLY RATE Daily Availability $1.66 /day All kw Billing $1.37 /kw All /kwh 5.4. DETERMINATION OF BILLING DEMAND The billing demand shall be the maximum kilowatt demand established by the Customer for any period of fifteen consecutive minutes during the month for which the bill is rendered, as indicated or recorded by a demand meter and adjusted for power factor as provided below. Ark. Public Serv. Comm.---APPROVED---03/28/2016 Docket: U Order No POWER FACTOR ADJUSTMENT

24 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc rd Revised Sheet No. 19 Replacing 2nd Revised Sheet No. 19 Kind of Service: Electric Class of Service: Industrial/Commercial Part III. Rate Schedule No. 5 (Revenue Rate 8) Title: LARGE POWER SERVICE - OFF PEAK The Customer agrees to maintain unity power factor as nearly as practicable. Demand charges shall be adjusted to correct for average power factors lower than 98%. Such adjustments shall be made by increasing the metered demand 1% (or fraction thereof) for each 1% (or fraction thereof) by which the average power factor is less than 98% lagging. (RT) (RT) (RT) (RT) (RT) (RT) (RT) (RT) (RT) 5.6. MINIMUM MONTHLY CHARGE The minimum monthly charge shall be the highest one of the following charges as determined for the Customer in question: A. The minimum monthly charge specified in the contract for service. B. A charge of $0.75 per kva of installed transformer capacity CONDITION OF SERVICE Customers may only use power hereunder during those times the Cooperative or its wholesale power supplier is not peaking. Should Customer require power during peak periods, Customer shall be transferred to Rate Schedule 3 or Rate Schedule 17 and billed accordingly for a period of no less than one year. Cooperative shall have the right to install load control devices to switch Customer's service off during peak periods. The Cooperative shall not be responsible for repair or maintenance of Customer's equipment or losses which may occur due to the fact that Customer was not prepared to be interrupted during peak periods ADJUSTMENTS Cost of Energy Adjustment Clause - See Schedule 8

25 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc nd Revised Sheet No Replacing 1st Revised Sheet No Kind of Service: Electric Class of Service: Industrial/Commercial Part III. Rate Schedule No. 5 (Revenue Rate 8) Title: LARGE POWER SERVICE - OFF PEAK Cost of Tax Adjustment Clause - See Schedule Cost of Debt Adjustment - See Schedule Terms of Payment - See Schedule 11

26 APSC FILED Time: 1/4/2016 1:41:13 PM: Recvd 1/4/2016 1:40:07 PM: Docket U-Doc. 23 8th Revised Sheet No. 20 Replacing 7th Revised Sheet No. 20 Kind of Service: Electric Class of Service: As Applicable Part III. Rate Schedule No. 6 Title: LOAD CONTROL OF AIR CONDITIONING - M1 6. LOAD CONTROL OF AIR CONDITIONING - M AVAILABILITY Available to any Customer receiving service under Rate Schedules 2 or 3 and having a central air conditioning system with a connected compressor load of at least 3 kva, upon installation of the appropriate equipment and facilities APPLICATION Applicable to any Customer receiving service under Rate Schedules 2 or 3 and having a central air conditioning system with a connected compressor load of 3 kva or more and agreeing to permit Cooperative to install a control device so that Cooperative can control the operation of the air conditioning compressor during periods of Cooperative's peak load conditions and during emergency conditions CREDIT Credit per $1.68 /kva The Customer will receive the credit per kva of connected compressor capacity controlled for the period June to September. Said credit shall not apply to installations using under 500 kwh during the month and shall not exceed 20% of the monthly energy charge before the application of the credit. Said credit shall be applied on the billing date. Ark. Public Serv. Comm.---APPROVED---03/28/2016 Docket: U Order No.- 4

27 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc rd Revised Sheet No. 21 Replacing 2nd Revised Sheet No. 21 Kind of Service: Electric Class of Service: As Applicable Part III. Rate Schedule No. 6 Title: LOAD CONTROL OF AIR CONDITIONING - M For the credit, the Cooperative shall have the right to interrupt service to the compressor unit for approximately 30 minutes per hour during peak load conditions from June through September CONTRACT PERIOD Not less than one year OTHER PROVISIONS It is the responsibility of the Customer to maintain the air conditioning unit and to keep the air conditioning unit in good repair and working order The Cooperative shall not be responsible for repair or maintenance of the Customer's air conditioning unit. The Cooperative shall be responsible for the cost of replacement or repair of the control unit If there is evidence of alteration or tampering with Cooperative's control unit, Customer shall reimburse Cooperative for the cost of replacement or repair of the control unit, plus the Credit extended the Customer. Cooperative may cancel agreement and remove its control unit under these conditions When Customer is receiving both water heater and air conditioning credits, the total credit amount will be limited to 20% of the energy charge before application of credits The Customer shall make every reasonable effort to accommodate the Cooperative s inspection and servicing of the control unit. The Cooperative reserves the right to cancel the credit and charge the Customer the cost of the control unit if the Customer does not make every reasonable effort to accommodate this inspection If the device has been removed from the premises and cannot be located, the Customer shall be responsible for the replacement cost of the device.

28 APSC FILED Time: 1/4/2016 1:41:13 PM: Recvd 1/4/2016 1:40:07 PM: Docket U-Doc. 23 8th Revised Sheet No. 22 Replacing 7th Revised Sheet No. 22 Kind of Service: Electric Class of Service: As Applicable Part III. Rate Schedule No. 7 Title: LOAD CONTROL OF WATER HEATERS - M2 7. LOAD CONTROL OF WATER HEATERS - M AVAILABILITY Available to any Customer receiving service under Rate Schedules 2 or 3 and having an electric water heater of 4 kw or larger, upon installation of the appropriate equipment and facilities APPLICATION Applicable to any Customer receiving service under Rate Schedules 2 or 3 and having an electric water heater of 4 kw or larger, and agreeing to permit Cooperative to install a control device so that Cooperative can control the operation of the water heater during periods of Cooperative's peak load conditions and during emergency conditions CREDIT Credit per $2.25 / unit The Customer shall receive a credit per water heater controlled for the period June to September. Said credit shall not exceed 20% of the monthly energy charge before the application of the credit. Said credit shall be applied on the billing date The Cooperative shall have the right to interrupt service to the water heater for any daily five (5) hour period occurring during peak load conditions. Said interruptions shall occur during June through September or during emergency conditions which may occur during any time of the year. Ark. Public Serv. Comm.---APPROVED---03/28/2016 Docket: U Order No.- 4

29 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc nd Revised Sheet No. 23 Replacing 1st Revised Sheet No. 23 Kind of Service: Electric Class of Service: As Applicable Part III. Rate Schedule No. 7 Title: LOAD CONTROL OF WATER HEATERS - M CONTRACT PERIOD Not less than one (1) year OTHER PROVISIONS (RT) (RT) (RT) (RT) It is the responsibility of the Customer to maintain the water heater and to keep the unit in good repair and working order Cooperative shall not be responsible for repair or maintenance of the Customer's water heater. The Cooperative shall be responsible for the cost of replacement or repair of the control unit If there is evidence of alteration or tampering with Cooperative's control unit, Customer shall reimburse Cooperative for the cost of replacement or repair of the control unit plus the Credit extended the Customer. Cooperative may cancel agreement and remove its control unit under these conditions When Customer is receiving both water heater and air conditioning credits, the total credit amount will be limited to 20% of the energy charge before application of credits The Customer shall make every reasonable effort to accommodate the Cooperative s inspection and servicing of the control unit. The Cooperative reserves the right to cancel the credit and charge the Customer the cost of the control unit if the Customer does not make every reasonable effort to accommodate this inspection If the device has been removed from the premises and cannot be located, the Customer shall be responsible for the replacement cost of the device.

30 APSC FILED Time: 1/4/2016 1:41:13 PM: Recvd 1/4/2016 1:40:07 PM: Docket U-Doc. 23 7th Revised Sheet No. 24 Replacing 6th Revised Sheet No. 24 Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 8 Title: COST OF ENERGY ADJUSTMENT CLAUSE 8. COST OF ENERGY ADJUSTMENT CLAUSE 8.1. If the cost per kilowatt-hour (kwh) of energy to the Cooperative changes from the base cost of $ per kwh sold embedded in the Cooperative's Rate Schedules, the Cooperative shall increase or decrease its retail rates by an amount sufficient to compensate for the change. Such cost per kilowatt-hour of energy shall include the per kwh energy charges billed the Cooperative by its suppliers, the fuel cost adjustments billed the Cooperative by its suppliers, and the AECC billing for TO/RTO Rider charges billed the Cooperative by its suppliers. The energy cost shall be adjusted by an amount equal to the over-or-under-recovery of energy cost through the energy adjustment defined as the difference between those energy costs incurred as defined above in the preceding month and those costs subsequently recovered by operation. No other costs shall be included in the adjustment Any Cost of Energy Adjustment shall be reported to the Staff on the form(s) designated by the Commission as soon as possible prior to the intended implementation of the Cost of Energy Adjustment. Ark. Public Serv. Comm.---APPROVED---03/28/2016 Docket: U Order No.- 4

31 - Original Replacing Sheet No. 2f Sheet No. North Arkansas Electric Cooperative, Xnc. Kind of Service: Elecmic Class of Sewice: AI.^ Part 111- Rate Schedule NO. 9 m:cost OF TAX ADJUSTMENT CLhUSE 9. COST OF TAX ADJUSTMENT CLAUSE PSC Iqlc Mark Only 9. I. APPLICABILITY: This clause shall be applied to System Rate Schedules TAX ADJUSTMENT 9.2. I. System base rates do not include excise, license, privilege or franchise taxes (except ad valorem and income faxes) which the Cooperative has to pay. Such taxes or charges shaii be recovered from the consumers within jurisdictional boundaries of the taxing bodies and shaii be referenced on the face of the bill. Tax adjustments shall be collected in same manner in which taxes are incurred.

32 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc nd Revised Sheet No. 26 Replacing 1 st Revised Sheet No. 26 Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 10 Title: COST OF DEBT ADJUSTMENT 10. COST OF DEBT ADJUSTMENT If the embedded cost of debt to the Cooperative changes from the $5,424,179 embedded in the Cooperative's base rates, then the Cooperative shall increase or decrease its retail rates by an amount sufficient to compensate for the changes. A factor shall be computed quarterly and shall be applied monthly as a line item on each Customer's bill and shall be reported to the Commission through the "Quarterly Cost of Debt Adjustment Report." The calculations of the factor shall be based on estimated kwhs for the billing quarter and an OTIER coverage of Any over or under collection shall be carried over to the next quarter's factor determination.

33 - - OriEinal SheetNo. 27 Replacing Sheet No. Kind of Service: Electric Class of Service: Au. Part 111. Rate Schedule NO. 11 Title. TERMS OF PAYMENT 11. TERMS OF PAYMENT I r:! y7 L #.I.L!J I 1. I. BiIIs are due and payable on or before the fourteenth (14th) day from the date the bill was mailed. ARKANSAS PU9LIC SERVICE COMMISSION APPROVED

34 5th Revised SheetNa. 28 Replacing 4th Revised Sheet No. 28 North Arkansas Electric Coon erative. Inc. Kind of Service: Electric Class of Service: Part 111. Rate Schedule No. 12 Title: PSC Et4 Mark Ordv RESERVED FOR FUTURE USE ARKANSAS PUBLIC SERVICE GOMMtSGIUN APPROVED

35 3rd Revised Sheet No Replacing 2nd Revised Sheet No North Arkansas Electric CoorJerative, Inc. Kind of Service: Electric Class of Service: Part Ill. Rate Schedule No. 12 I Title: RESERVED FOR FUTURE USE APPROVED

36 ARK PI:?: IC EE 7nd Revised Sheet No. 7R 7 Replacing Sheet No I OlbY-; K.W" $E'' COIIU. UM. North Ar-ctric Kind of Service: Electric CooFew*ve. Inc. Cfass of Service: Part 111. Rate Schedule No. TitIe: RESERVED FOR FUTURE USE FORM 8kl.Bs

37 5th Revised Sheet No. 29 Replacing 4th Revised Sheet No. 29 Kind of Service: Electric Class of Service: Part Ill. Rate Schedule No. 13 Title: I PSC Fila M& Only RESERVED FOR FUTURE USE THIS SPACE MA Psc USE ORY ARKANSAS PUBLIC S RVICE QWISSION APPROVED NOV TF

38 Replacing 4th Revised Sheet No. 30 Kind of Service: Electric Class of Service: Part Ill. Rate Schedule No. 13 Title: PSC We Mark Only RESERVEDFORFUTUREUSE ARKANSAS PUBLIC SERVfGE COMMtSSION APPROVED

39 ~ 7nd Revised Sheet No Replacing f st Rev iw SheetNo. 3LL North Arkansas ElWric CooDerative. Inc. Kind of Service: Electric Part 111. Title: Rate Schedule No. Class of Service: FILED PSC W Muk Only RESERVED FOR FUTURE USE FORMWl1S ARKANSAS PUBLIC SERVICE CQW!SSION APPROVED.

40 APSC FILED Time: 2/20/2013 2:37:39 PM: Recvd 2/20/2013 2:08:22 PM: Docket tf-Doc. 1 1st Revised Sheet No. 31 Replacing Original Sheet No. Residential / Kind of Service: Electric Class of Service: Small Commercial Part III. Rate Schedule No. 14 Title: SURGE SUPPRESSION SERVICE 14. SURGE SUPPRESSION SERVICE DESCRIPTION OF SERVICE The Cooperative shall install a secondary arrester at the meter base serving a Customer. Surge Suppression Service (SSS) is intended to reduce the magnitude of surges entering the location through the power line AVAILABILITY Surge Suppression Service is an optional enhanced service available upon request of Customer. Service is limited to single phase Customers receiving power under Cooperative's standard Rate Schedule 2 - Residential and Small Commercial Service PROGRAM Upon receiving an executed Agreement for Service from the Customer, Cooperative shall review equipment at Customer's location for the effects of surges carried by power lines. Following the review, Cooperative shall install a secondary arrester at the meter. The device at the meter represents the first stage of recommended protection. Outlet protectors provide the second stage of protection. Under this program, Cooperative will supply two outlet protectors for Customer s use. Said protectors will be owned by the Customer. The Customer owned outlet protectors shall be the Customer s responsibility and will not be replaced by the Cooperative. Approximately every two years, Cooperative shall review the secondary arrestor at the meter base and perform required maintenance on the arrestor if needed. (RT) (RT)

41 APSC FILED Time: 2/20/2013 2:37:39 PM: Recvd 2/20/2013 2:08:22 PM: Docket tf-Doc. 1 1st Revised Sheet No. 32 Replacing Original Sheet No. Residential / Kind of Service: Electric Class of Service: Small Commercial Part III. Rate Schedule No. 14 Title: SURGE SUPPRESSION SERVICE FEE FOR SERVICE The fee for the above described service shall be as follows and will be included as an additional specified monthly charge on the Customer's regular monthly electric bill Monthly Fee: $4.70/month LIMITATIONS OF SERVICE Surges are part of any electrical system. They can occur as a result of lightning strikes, switching of equipment or other reasons. Surges cannot be totally eliminated from any system. Cooperative, by providing equipment listed herein is not implying or guaranteeing that Customer's electrical equipment will not be damaged in the future by surges. Cooperative's only responsibility herein is the initial review of the installation, the provision of the secondary arrester described herein and the review and maintenance of the arrester approximately every 2 years. This device does not protect against any electric activity that does not come through the power line (such as a surge on the phone, cable TV, or satellite dish line), surges beyond its capability (such as a direct lighting strike), or sustained/continuous overvoltage. This device is also not designed to protect your home from a direct lighting strike AGREEMENT FOR SERVICE Customer will request service by completing an Agreement for Service Contract.

42 - * Orfghal SbeetNo. 33 Replacing Sheet No. find of Service: Electric ChSS of service: ResidenEial/Small Commercial. Part 111, Rate Schedule NO. 14 SURGE SUPPRESSION SERVICE TERM Customer shdi agree to receive SSS for a minimum of 24 months. If prior to the end ofthe 24 month period, Customer sells or vacates premise, or if the name on the account changes, then Cooperative shall bill Customer for the remaining unpaid months. The billing amount shall equal $4.70 per month times the number of unpaid months The Surge Suppression Program is experimental and subject to fiture modification.

43 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc nd Revised Sheet No. 34 Replacing 1 st Revised Sheet No. 34 Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 15 Title: COST OF DEBT ADJUSTMENT FORM 15. COST OF DEBT ADJUSTMENT FORM COOPERATIVE: ADDRESS: P.O. Box 1000, Salem, AR QUARTERLY COST OF DEBT ADJUSTMENT REPORT 1. Date of 2. Adjustment Rate to Apply Report to Customer's Bills dated 3. Calculations Based on Cost of Debt for Quarter 4. Outstanding Long-Term Debt and Cost of Debt this Quarter: (5) (6) (7) (8) (9) Type of Outstanding Annual Annual Cost of Debt Paid Debt Debt Balance Rate Cost this Quarter $ % $ $ $ % $ $ $ % $ $ $ % $ $ $ % $ $ Less Amortization of Fees Per RUS to CFC Debt Conversion $ $ Less CFC Performance Discount $ $ Less CFC Collateral Discount $ $ Less CFC Volume Discount $ $ Plus CFC Forward Rate Lock Premium $ $ Totals $ $ $ 10. Total Cost of Debt Paid this Quarter (Column 9 total)... $ 11. Cost of Debt in Base Rates $5,424,179 x (a/365)... $ (CR) 12. Cost of Debt Adjustment this Quarter (Line 10- Line 11) $ 13. (Line 12) x RUS-OTIER level of $ 14. Cost of Debt Adjustment Authorized for Collection prior to Quarter... $ 15. Less Cost of Debt Adjustment Collected prior Quarter... $ 16. Over or Undercollected Cost of Debt Adjustment previously Authorized $ 17. Total Cost of Debt Adjustment Authorized for Collection this Quarter. (Line 13 +/- Line 16) $ 18. Estimated kwh Sales for Billing Quarter kwh 19. Cost of Debt Adjustment Rate for this Quarter (Line 17 / Line 18) $ /kwh Notes: (a) Number of days in quarter in which adjustment is to occur. PERSON COMPLETING REPORT TELEPHONE NUMBER

44 APSC FILED Time: 1/4/2016 1:41:13 PM: Recvd 1/4/2016 1:40:07 PM: Docket U-Doc. 23 7th Revised Sheet No. 35 Replacing 6th Revised Sheet No. 35 Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 16 Title: ENERGY COST ADJUSTMENT FORM 16. ENERGY COST ADJUSTMENT FORM NORTH ARKANSAS ELECTRIC COOPERATIVE, INC. P.O. BOX 1000 SALEM, AR APPLICABLE TO CUSTOMERS BILLING FOR MONTH OF FOR SALES DURING THE MONTH OF Section I 4. kwh Sold - Actual kwh 5. Wholesale Charges for Energy and Fuel Cost Adjustment kwh Charge $ Fuel Adj. Adder $ TO/RTO Rider Costs $ Net Energy Charge $ 6. Adjustments from previous month (over)/under collections $ 7. Less: Base cost of energy embedded in rates ($ /kwh x line 4 $ 8. Adjusted Wholesale Energy Charges [(Line 5 +/- Line 6) - Line 7] $ 9. Cost of Energy Adjustment Rate (Line 8 Line 4) $ /kwh Section II Ark. Public Serv. Comm.---APPROVED---03/28/2016 Docket: U Order No.- 4 $ - ($ /kwh x kwh) = $ (Line 8 prior (Line 9 prior (Actual kwh sold month) month) prior month) (Over)/Under

45 APSC FILED Time: 2/25/2016 1:32:41 PM: Recvd 2/25/2016 1:28:56 PM: Docket U-Doc th Revised Sheet No Replacing 4 th Revised Sheet No Kind of Service: Electric Class of Service: Industrial/Commercial Part III. Rate Schedule No. 17 (Revenue Rate 7 and 10) Title: LARGE POWER SERVICE - OPTIONAL 17. LARGE POWER SERVICE - OPTIONAL AVAILABILITY Available to Customers located on or near Cooperative's lines for loads in excess of 50 kw of metered demand, through a single meter, subject to Cooperative's established service rules, regulations and policies as filed with the Arkansas Public Service Commission Customers who request transfer to this rate or are transferred by the Cooperative to this rate from Rate 2, Rate 3 or Rate 5 as a result of actual metered demands of 50 kw demand or above will be required to remain on this rate for a minimum period of 12 consecutive months in which demand has remained below 50 kw for the 12 consecutive months TYPE OF SERVICE Single phase service or three phase service where available, 60 hertz, at Cooperative's standard voltages NET MONTHLY RATE Daily Availability $4.13 /day All kw billing $0.28 /kw Coincident $10.52 /kw All /kwh DETERMINATION OF BILLING DEMAND Ark. Public Serv. Comm.---APPROVED---03/28/2016 Docket: U Order No The billing demand shall be the maximum kilowatt demand established by the Customer for any period of fifteen consecutive minutes during the month for which the bill is rendered, but not less than 80% of the demand established during the 5 most recent summer months, as indicated or recorded by a demand meter and where each metered demand has been adjusted for power factor as provided below.

46 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc nd Revised Sheet No Replacing 1st Revised Sheet No Kind of Service: Electric Class of Service: Industrial/Commercial Part III. Rate Schedule No. 17 (Revenue Rate 7 and 10) Title: LARGE POWER SERVICE - OPTIONAL POWER FACTOR ADJUSTMENT The Customer agrees to maintain unity power factor as nearly as practicable. Demand charges shall be adjusted to correct for average power factors lower than 98%,. Such adjustments shall be made by increasing the metered demand 1% (or fraction thereof) for each 1% (or fraction thereof) by which the average power factor is less than 98% lagging. (RT) (RT) (RT) (RT) (RT) (RT) (RT) (RT) (RT) MINIMUM MONTHLY CHARGE The minimum monthly charge shall be the highest one of the following charges as determined for the Customer in question: A. The minimum monthly charge specified in the contract for service. B. A charge of $0.75 per kva of installed transformer capacity COINCIDENT DEMAND The Coincident Demand shall be the average of the Customer's kw demands established during the most recent usage months of June, July, August and September which are coincident with the Cooperative's wholesale power supplier's peak For existing Customers transferring to this rate from Rate 3, the coincident demand will equal 79% of the Power Factor Adjusted monthly peak demand during those months where historic metered coincident demand data is unavailable.

47 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc. 166 Original Sheet No Replacing Sheet No. Kind of Service: Electric Class of Service: Industrial/Commercial Part III. Rate Schedule No. 17 (Revenue Rate 7 and 10) Title: LARGE POWER SERVICE - OPTIONAL For new Customers with no usage history, the coincident demand will equal 79% of that month s actual peak demand after being adjusted for power factor until such time Cooperative begins reading coincidental demand during the months of June, July, August and September. When the Customer has established coincidental billing demand readings for any of the summer months described in section , then coincident demand readings shall be used in the four summer month coincident demand average. If actual coincident demand readings are not available in the summer months described in section , then the calculation described in section for coincident demands shall be used for the summer month coincident demand calculation PRIMARY SERVICE If a service is furnished at the Cooperative's primary distribution voltage, a 2% discount shall apply to energy and fuel charges specified in this rate schedule ADJUSTMENTS Cost of Energy Adjustment Clause - See Schedule Cost of Tax Adjustment Clause - See Schedule Cost of Debt Adjustment - See Schedule Terms of Payment - See Schedule 11

48 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc th Revised Sheet No Replacing 3 rd Revised Sheet No Kind of Service: Electric Class of Service: Part III. Rate Schedule No. 18 Title: RESERVED FOR FUTURE USE. Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17

49 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc nd Revised Sheet No Replacing 1 st Revised Sheet No Kind of Service: Electric Class of Service: Part III. Rate Schedule No. 18 Title: RESERVED FOR FUTURE USE. Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17

50 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc st Revised Sheet No Replacing Original Sheet No Kind of Service: Electric Class of Service: Part III. Rate Schedule No. 18 Title: RESERVED FOR FUTURE USE. Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17

51 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Part III. Rate Schedule No. 19 Title: NET-METERING Class of Service: All TABLE OF CONTENTS Tariff Provisions Preliminary Interconnection Site Review Request Standard Information Terms and Conditions Standard Interconnection Agreement for Net-Metering Facilities Standard Information Interconnection Agreement Terms and Conditions Disclaimer NET-METERING AVAILABILITY To any residential or any other customer who takes service under standard rate schedule(s) 2, 3, 5, or 17 who is an owner of a Net- Metering Facility and has obtained a signed Standard Interconnection Agreement for Net-Metering Facilities with an Electric Utility. The generating capacity of Net-Metering Facilities may not exceed the greater of: 1) twenty-five kilowatts (25 kw) or 2) one hundred percent (100%) of the Net-Metering Customer s highest monthly usage in the previous twelve (12) months for Residential Use. The generating capacity of Net-Metering Facilities may not exceed three hundred kilowatts (300 kw) for non-residential use unless otherwise allowed by the Commission. Net- Metering is intended primarily to offset part or all of the customer s energy use. Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17

52 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 19 Title: NET-METERING The provisions of the customer s standard rate schedule are modified as specified herein Net-Metering Customers taking service under the provisions of this tariff may not simultaneously take service under the provisions of any other alternative source generation or co-generation tariff except as provided in the Net-Metering Rules MONTHLY BILLING The Electric Utility shall separately meter, bill, and credit each Net-Metering Facility even if one (1) or more Net-Metering Facilities are under common ownership On a monthly basis, the Net-Metering Customer shall be billed the charges applicable under the currently effective standard rate schedule and any appropriate rider schedules. Under Net-Metering, only the kilowatt hour (kwh) units of a Net Metering Customer s bill are netted If the kwhs supplied by the Electric Utility exceeds the kwhs generated by the Net-Metering Facility and fed back to the Electric Utility during the Billing Period, the Net-Metering Customer shall be billed for the net billable kwhs supplied by the Electric Utility in accordance with the rates and charges under the Net- Metering Customer s standard rate schedule If the kwhs generated by the Net-Metering Facility and fed back to the Electric Utility during the Billing Period exceed the kwhs supplied by the Electric Utility to the Net-Metering Customer during the applicable Billing Period, the Electric Utility shall credit the Net-Metering Customer with any accumulated Net Excess Generation in the next applicable Billing Period. Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17

53 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 19 Title: NET-METERING Net Excess Generation shall first be credited to the Net-Metering Customer s meter to which the Net-Metering Facility is physically attached (Generation Meter) After application of and upon request of the Net-Metering Customer pursuant to , any remaining Net Excess Generation shall be credited to one or more of the Net-Metering Customer s meters (Additional Meters) in the rank order provided by the Net-Metering Customer Net Excess Generation shall be credited as described in and during subsequent Billing Periods; the Net Excess Generation Credits remaining in a Net-Metering Customer s account at the close of a billing cycle shall not expire and shall be carried forward to subsequent billing cycles indefinitely. For Net Excess Generation Credits older than twenty-four (24) months, a Net- Metering Customer may elect to have the Electric Utility purchase the Net Excess Generation Credits in the Net-Metering Customer s account at the Electric Utility s estimated annual average cost rate for wholesale energy if the sum to be paid to the Net-Metering Customer is at least one hundred dollars ($100). An Electric Utility shall purchase at the Electric Utility s estimated annual average Avoided Cost rate for wholesale energy any Net Excess Generation Credits remaining in a Net-Metering Customer s account when the Net-Metering Customer: 1) ceases to be a customer of the Electric Utility; 2) ceases to operate the Net-Metering Facility; or transfers the Net-Metering Facility to another person. When purchasing Net Excess Generation Credits from a Net-Metering Customer, the Electric Utility shall calculate the payment based on its annual average avoided energy costs in the applicable Regional Transmission Organization for the current year. Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17

54 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Part III. Rate Schedule No. 19 Title: NET-METERING Class of Service: All Upon request from a Net-Metering Customer an Electric Utility must apply Net Excess Generation to the Net-Metering Customer s Additional Meters provided that: (a) The Net-Metering Customer must give at least 30 days notice to the Electric Utility. (b) The Additional Meter(s) must be identified at the time of the request. Additional Meter(s) shall be under common ownership within a single Electric Utility s service area; shall be used to measure the Net-Metering Customer s requirements for electricity; may be in a different class of service than the Generation Meter; shall be assigned to one, and only one, Generation Meter; shall not be a Generation Meter; and shall not be associated with unmetered service. (c) In the event that more than one of the Net-Metering Customer s meters is identified, the Net-Metering Customer must designate the rank order for the Additional Meters to which excess kwhs are to be applied. The Net-Metering Customer cannot designate the rank order more than once during the Annual Billing Cycle Any Renewable Energy Credit created as the result of electricity supplied by a Net-Metering Customer is the property of the Net-Metering Customer that generated the Renewable Energy Credit. Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17

55 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 19 Title: NET-METERING PRELIMINARY INTERCONNECTION SITE REVIEW REQUEST I. STANDARD INFORMATION Section 1. Customer Information Name: Contact Person: Mailing Address: City: State: Zip Code: Facility Location (if different from above): Daytime Phone: Evening Phone: Address: Fax: If the requested point of interconnection is the same as an existing electric service, provide the electric service account number: Additional Customer Accounts (from electric bill) to be credited with Net Excess Generation: Annual Energy Requirements (kwh) in the previous twelve (12) months for the account physically attached to the Net-Metering Facility and for any additional accounts listed (in the absence of historical data reasonable estimates for the class and character of service may be made): Section 2. Generation Facility Information System Type: Solar Wind Hydro Geothermal Biomass Fuel Cell Micro Turbine (circle one) Generator Rating (kw): AC or DC (circle one) Expected Capacity Factor: Expected annual production of electrical energy (kwh) of the facility calculated using industry recognized simulation model (PVWatts, etc): Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17

56 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 19 Title: NET-METERING Section 3. Interconnection Information Attach a detailed electrical diagram showing the configuration of all generating facility equipment, including protection and control schemes. Requested Point of Interconnection: Customer-Site Load (kw) at Net-Metering Facility location (if none, so state): Interconnection Request: Single Phase: Three Phase: Section 4. Signature I hereby certify that, to the best of my knowledge, all the information provided in this Preliminary Interconnection Site Review is true and correct. Signature: Date: II. TERMS AND CONDITIONS Section 1. Requirements for Request For the purpose of requesting that the Electric Utility conduct a preliminary interconnection site review for a proposed Net-Metering Facility pursuant to the requirement of Rule 2.05.B.4, or as otherwise requested by the customer, the customer shall notify the Electric Utility by submitting a completed Preliminary Interconnection Site Review Request. The customer shall submit a separate Preliminary Interconnection Site Review Request for each point of interconnection if information about multiple points of interconnection is requested. Part 1, Standard Information, Sections 1 through 4 of the Preliminary Interconnection Site Review Request must be completed for the notification to be valid. If mailed, the date of notification shall be the third day following the mailing of the Preliminary Interconnection Site Review Request. The Electric Utility shall provide a copy of the Preliminary Interconnection Site Review Request to the customer upon request. Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17

57 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 19 Title: NET-METERING Section 2. Utility Review Following submission of the Preliminary Interconnection Site Review Request by the customer the Electric Utility shall review the plans of the facility interconnection and provide the results of its review to the customer, in writing, within 30 calendar days. If the customer requests that multiple interconnection site reviews be conducted the Electric Utility shall make reasonable efforts to provide the customer with the results of the review within 30 calendar days. If the Electric Utility cannot meet the deadline it will provide the customer with an estimated date by which it will complete the review. Any items that would prevent Parallel Operation due to violation of safety standards and/or power generation limits shall be explained along with a description of the modifications necessary to remedy the violations. The preliminary interconnection site review is non-binding and need only include existing data and does not require the Electric Utility to conduct a study or other analysis of the proposed interconnection site in the event that data is not readily available. The Electric Utility shall notify the customer if additional site screening may be required prior to interconnection of the facility. The customer shall be responsible for the actual costs for conducting the preliminary interconnection site review and any subsequent costs associated with site screening that may be required. Section 3. Application to Exceed 300 kw Net-Metering Facility Size Limit This Preliminary Interconnection Site Review Request and the results of the Electric Utility s review of the facility interconnection shall be filed with the Commission with the customer s application to exceed the 300 kw facility size limit pursuant to Net Metering Rule 2.05.B.4. Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17 Section 4. Standard Interconnection Agreement The preliminary interconnection site review does not relieve the customer of the requirement to execute a Standard Interconnection Agreement prior to interconnection of the facility.

58 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 19 Title: NET-METERING STANDARD INTERCONNECTION AGREEMENT FOR NET-METERING FACILITIES I. STANDARD INFORMATION Section 1. Customer Information Name: Mailing Address: City: State: Zip Code: Facility Location (if different from above): Daytime Phone: Evening Phone: Utility Customer Account Number (from electric bill) to which the Net-Metering Facility is physically attached: Section 2. Generation Facility Information System Type: Solar Wind Hydro Geothermal Biomass Fuel Cell Micro turbine (circle one) Generator Rating (kw): AC or DC (circle one) Describe Location of Accessible and Lockable Disconnect (If required): Inverter Manufacturer: Inverter Model: Inverter Location: Inverter Power Rating: Expected Capacity Factor: Expected annual production of electrical energy (kwh) calculated using industry recognized simulation model (PVWatts, etc.): Section 3. Installation Information Attach a detailed electrical diagram of the Net-Metering Facility. Installed by: Qualifications/Credentials: Mailing Address: City: State: Zip Code: Daytime Phone: Installation Date: Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17

59 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Part III. Rate Schedule No. 19 Title: NET-METERING Class of Service: All Section 4. Certification The system has been installed in compliance with the local Building/Electrical Code of (City/County) Signed (Inspector): Date: (In lieu of signature of inspector, a copy of the final inspection certificate may be attached.) The system has been installed to my satisfaction and I have been given system warranty information and an operation manual, and have been instructed in the operation of the system. Signed (Owner): Date: Section 5. Addresses for parties Customer s address: Utility s address: (To be provided by utility.) Section 6. Utility Verification and Approval Facility Interconnection Approved: Metering Facility Verification by: II. Date: Verification Date: INTERCONNECTION AGREEMENT TERMS AND CONDITIONS This Interconnection Agreement for Net-Metering Facilities ("Agreement") is made and entered into this day of, 20, by ("Electric Utility") and ("Customer"), a (specify whether corporation or other), each hereinafter sometimes referred to individually as "Party" or collectively as the "Parties". In consideration of the mutual covenants set forth herein, the Parties agree as follows: Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17

60 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 19 Title: NET-METERING Section 1. The Net-Metering Facility The Net-Metering Facility meets the requirements of Ark. Code Ann (6) and the Arkansas Public Service Commission's Net-Metering Rules. Section 2. Governing Provisions The Parties shall be subject to the provisions of Ark. Code Ann and the terms and conditions set forth in this Agreement, the Commission s Net-Metering Rules, the Commission s General Service Rules, and the Electric Utility's applicable tariffs. Section 3. Interruption or Reduction of Deliveries The Electric Utility shall not be obligated to accept and may require Customer to interrupt or reduce deliveries when necessary in order to construct, install, repair, replace, remove, investigate, or inspect any of its equipment or part of its system; or if it reasonably determines that curtailment, interruption, or reduction is necessary because of emergencies, forced outages, force majeure, or compliance with prudent electrical practices. Whenever possible, the Utility shall give the Customer reasonable notice of the possibility that interruption or reduction of deliveries may be required. Notwithstanding any other provision of this Agreement, if at any time the Utility reasonably determines that either the facility may endanger the Electric Utility's personnel or other persons or property, or the continued operation of the Customer's facility may endanger the integrity or safety of the Utility's electric system, the Electric Utility shall have the right to disconnect and lock out the Customer's facility from the Electric Utility's electric system. The Customer's facility shall remain disconnected until such time as the Electric Utility is reasonably satisfied that the conditions referenced in this Section have been corrected. Section 4. Interconnection Customer shall deliver the as-available energy to the Electric Utility at the Electric Utility's meter. Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17 Electric Utility shall furnish and install a standard kilowatt hour meter. Customer shall

61 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 19 Title: NET-METERING provide and install a meter socket for the Electric Utility's meter and any related interconnection equipment per the Electric Utility's technical requirements, including safety and performance standards. The customer shall submit a Standard Interconnection Agreement to the Electric Utility at least thirty (30) days prior to the date the customer intends to interconnect the Net- Metering Facilities to the utility's facilities. Part I, Standard Information, Sections 1 through 4 of the Standard Interconnection Agreement must be completed be valid. The customer shall have all equipment necessary to complete the interconnection prior to such notification. If mailed, the date of notification shall be the third day following the mailing of the Standard Interconnection Agreement. The Electric Utility shall provide a copy of the Standard Interconnection Agreement to the customer upon request. Following submission of the Standard Interconnection Agreement by the customer, the utility shall review the plans of the facility and provide the results of its review to the customer, in writing, within 30 calendar days. Any items that would prevent Parallel Operation due to violation of applicable safety standards and/or power generation limits shall be explained along with a description of the modifications necessary to remedy the violations. If the Electric Utility s existing facilities are not adequate to interconnect with the Net- Metering Facility, the Customer shall pay the cost of additional or reconfigured facilities prior to the installation or reconfiguration of the facilities. To prevent a Net-Metering Customer from back-feeding a de-energized line, the customer shall install a manual disconnect switch with lockout capability that is accessible to utility personnel at all hours. This requirement for a manual disconnect switch will be waived if the following three conditions are met: 1) The inverter equipment must be designed to shut down or disconnect and cannot be manually overridden by the customer upon loss of utility service; 2) The inverter must be warranted by the manufacturer to shut down or disconnect upon loss of utility service; and 3) The inverter must be properly installed and operated, and inspected and/or tested by utility personnel. Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17

62 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 19 Title: NET-METERING Customer, at his own expense, shall meet all safety and performance standards established by local and national electrical codes including the National Electrical Code (NEC), the Institute of Electrical and Electronics Engineers (IEEE), the National Electrical Safety Code (NESC), and Underwriters Laboratories (UL). Customer, at his own expense, shall meet all safety and performance standards adopted by the utility and filed with and approved by the Commission that are necessary to assure safe and reliable operation of the Net Metering Facility to the utility's system. Customer shall not commence Parallel Operation of the Net-Metering Facility until the Net Metering Facility has been inspected and approved by the Electric Utility. Such approval shall not be unreasonably withheld or delayed. Notwithstanding the foregoing, the Electric Utility's approval to operate the Customer's Net-Metering Facility in parallel with the Utility's electrical system should not be construed as an endorsement, confirmation, warranty, guarantee, or representation concerning the safety, operating characteristics, durability, or reliability of the Customer's Net-Metering Facility. Section 5. Modifications or Changes to the Net-Metering Facility Described in Part 1, Section 2 Prior to being made, the Customer shall notify the Electric Utility of, and the Electric Utility shall evaluate, any modifications or changes to the Net-Metering Facility described in Part 1, Standard Information, Section 2 of the Standard Interconnection Agreement for Net-Metering Facilities. The notice provided by the Customer shall provide detailed information describing the modifications or changes to the Utility in writing, including a revised Standard Interconnection Agreement for Net-Metering Facilities that clearly identifies the changes to be made. The Electric Utility shall review the proposed changes to the facility and provide the results of its evaluation to the Customer, in writing, within thirty (30) calendar days of receipt of the Customer's proposal. Any items that would prevent Parallel Operation due to violation of applicable safety standards and/or power generation limits shall be explained along with a Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17

63 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 19 Title: NET-METERING description of the modifications necessary to remedy the violations. If the Customer makes such modification without the Electric Utility s prior written authorization and the execution of a new Standard Interconnection Agreement, the Electric Utility shall have the right to suspend Net-Metering service pursuant to the procedures in Section 6 of the Commission s General Service Rules. A Net-Metering Facility shall not be modified or changed to generate electrical energy in excess of the amount necessary to offset all of the Net-Metering Customer requirements for electricity. Section 6. Maintenance and Permits The customer shall obtain any governmental authorizations and permits required for the construction and operation of the Net-Metering Facility and interconnection facilities. The Customer shall maintain the Net-Metering Facility and interconnection facilities in a safe and reliable manner and in conformance with all applicable laws and regulations. Section 7. Access to Premises The Electric Utility may enter the Customer's premises to inspect the Customer's protective devices and read or test the meter. The Electric Utility may disconnect the interconnection facilities without notice if the Electric Utility reasonably believes a hazardous condition exists and such immediate action is necessary to protect persons, or the Electric Utility's facilities, or property of others from damage or interference caused by the Customer's facilities, or lack of properly operating protective devices. Section 8. Indemnity and Liability The following is Applicable to Agreements between the Electric Utility and to all Customers except the State of Arkansas and any entities thereof, local governments and federal agencies: Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17 Each Party shall indemnify the other Party, its directors, officers, agents, and employees against all loss, damages, expense and liability to third persons for injury to or death of persons or injury to property caused by the indemnifying party's

64 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 19 Title: NET-METERING engineering, design, construction, ownership, maintenance or operations of, or the making of replacements, additions or betterment to, or by failure of, any of such Party's works or facilities used in connection with this Agreement by reason of omission or negligence, whether active or passive. The indemnifying Party shall, on the other Party's request, defend any suit asserting a claim covered by this indemnity. The indemnifying Party shall pay all costs that may be incurred by the other Party in enforcing this indemnity. It is the intent of the Parties hereto that, where negligence is determined to be contributory, principles of comparative negligence will be followed and each Party shall bear the proportionate cost of any loss, damage, expense and liability attributable to that Party s negligence. Nothing in this paragraph shall be applicable to the Parties in any agreement entered into with the State of Arkansas or any entities thereof, or with local governmental entities or federal agencies. Furthermore, nothing in this Agreement shall be construed to waive the sovereign immunity of the State of Arkansas or any entities thereof. The Arkansas State Claims Commission has exclusive jurisdiction over claims against the state. Nothing in this Agreement shall be construed to create any duty to, any standard of care with reference to or any liability to any person not a Party to this Agreement. Neither the Electric Utility, its officers, agents or employees shall be liable for any claims, demands, costs, losses, causes of action, or any other liability of any nature or kind, arising out of the engineering, design, construction, ownership, maintenance or operation of, or the making of replacements, additions or betterment to, or by failure of, the Customer's facilities by the Customer or any other person or entity. Section 9. Notices The Net-Metering Customer shall notify the Electric Utility of any changes in the information provided herein. All written notices shall be directed as follows: Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17 Attention: Mr. Mel Coleman, CEO 225 S. Main Street PO Box 1000 Salem, AR

65 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 19 Title: NET-METERING Attention: [Customer] Name: Address: City: Customer notices to Electric Utility shall refer to the Customer's electric service account number set forth in Section 1 of this Agreement. Section 10. Term of Agreement The term of this Agreement shall be the same as the term of the otherwise applicable standard rate schedule. This Agreement shall remain in effect until modified or terminated in accordance with its terms or applicable regulations or laws. Section 11. Assignment This Agreement and all provisions hereof shall inure to and be binding upon the respective Parties hereto, their personal representatives, heirs, successors, and assigns. The Customer shall not assign this Agreement or any part hereof without the prior written consent of the Electric Utility, and such unauthorized assignment may result in termination of this Agreement. Section 12. Net-Metering Customer Certification I hereby certify that all of the information provided in this Agreement is true and correct, to the best of my knowledge, and that I have read and understand the Terms and Conditions of this Agreement. Signature: Date: IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed by their duly authorized representatives. Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17 Dated this day of, 20.

66 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 19 Title: NET-METERING Customer: By: Title: Mailing Address: Address: Electric Utility: By: Title: Mailing Address: PO Box 1000 Salem, AR Address: Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17

67 APSC FILED Time: 11/13/2017 8:32:34 AM: Recvd 11/10/2017 1:33:37 PM: Docket R-Doc. 281 Original Sheet No Replacing: Sheet No. : Kind of Service: Electric Class of Service: All Part III. Rate Schedule No. 19 Title: NET-METERING STANDARD INTERCONNECTION AGREEMENT FOR NET-METERING FACILITIES Disclaimer POSSIBLE FUTURE RULES OR RATE CHANGES, OR BOTH AFFECTING YOUR NET-METERING FACILITY The following is a supplement to the Interconnection Agreement you signed with North Arkansas Electric Cooperative, Inc (NAECI). 1. Electricity rates, basic charges, and service fees, set by NAECI and approved by the Arkansas Public Service Commission (Commission), are subject to change. 2. I understand that I will be responsible for paying any future increases to my electricity rates, basic charges, or service fees from NAECI. 3. My Net-Metering System is subject to the current rates of NAECI, and the rules and regulations of the Commission. NAECI may change its rates in the future with approval of the Commission or the Commission may alter its rules and regulations, or both may happen. If either or both occurs, my system will be subject to those changes. By signing below, you acknowledge that you have read and understand the above disclaimer. Name (printed) Ark. Public Serv. Comm.---APPROVED---11/17/2017 Docket: R Order No.- 17 Signature Date

68 Replacing Sheet No. North Arkansas EIcctric Coopcrativc, Tnc. Kind of Service: Electric CIaSS Of Service: As Applicable m. EXTENSION OF FACILITIES 1 TABLE OF CONTENTS IILA 13 ID 55 Fh 95 FILED FSC File Mark Only Class of s ervice Schedule Name Sheet Number As Applicable 17. Extension of Facilities 38 As Applicable Applicable Service Area 38 As Applicable General Regulations 38 As Applicable Right of Way 33 As Applicable Design and Construction Standards 39 As Applicable Definitions 39 As Applicable SingIe-Phase Overhead Line Extensions - Permanent 40 As Applicable Single-phase Service - Other Permanent Services 41 As ApplicabIe Single-phase Line Extensions - Temporary and Non-Permanent 41 As Applicable Extension of Service Agreement 44 As AppIicable Three-phase Overhead Line Extensions 44 APPROVE0 JUN I 95 ORDER O T F

69 ' I SheetNo. 37 Replacing Sheet No. North Arkansas Electric Cooperative, Xnc, Kind of Service: Electrjc class of Service: As Applicable FILED m r IXL'ENSION OF FACILITIES TABLE OF CONTENTS I PSC Filthlark Only CIaSs of s WVice Schedule Name Sheet Number As ApplicabIe Extension Deposits 46 As Applicable Installation of Underground Electric Facilities 48 As Applicable 37.13, Underground Street Lighting 49 As Applicable 17,14. Easement Requirements 49 ARKANSAS PUBLlC SERVICE COMMISSION APPROVED

70 APSC FILED Time: 9/14/2015 9:11:36 AM: Recvd 9/14/2015 9:10:14 AM: Docket tf-Doc. 3 1st Revised Sheet No. 38 Replacing Original Sheet No. 38 Kind of Service: Electric Class of Service: As Applicable Part IV. Rate Schedule No. 17 Title: EXTENSION OF FACILITIES 17. EXTENSION OF FACILITIES APPLICABLE SERVICE AREA All areas allocated by the Arkansas Public Service Commission to the Cooperative for the provision of retail electric service GENERAL REGULATIONS The ownership of the line, including any extensions, remains with the Cooperative and the Cooperative reserves the right to connect others and to determine all construction specifications and distances. Customer shall protect Cooperative s wiring and apparatus on Customer s premises and shall permit no one but Cooperative employees or persons authorized by law to inspect or handle same. In the event of any loss or damage to the Cooperative s property arising out of carelessness, neglect, or misuse by Customer or other unauthorized persons, the cost of making good such loss or repairing such damage shall be paid by Customer RIGHT-OF-WAY Without reimbursement, Customer shall make or procure conveyance to Cooperative right-of-way (to include license for franchises, if essential) for all Cooperative owned facilities whether installed by Cooperative, purchased by Cooperative, or contributed to Cooperative by Customer, and for all future extensions and modifications to such facilities, satisfactory to Cooperative for Cooperative s extension, and shall protect Cooperative in its peaceful use and occupancy of such right-of-way, and may require any company, firm, or individual, or other legal entity to pay or reimburse the Cooperative for any and all costs or expenses which may have at any time been incurred by the Cooperative on behalf of or at the request of said company firm, individual, or other legal entity. Ark. Public Serv. Comm.---APPROVED---09/23/15 Docket: TF Order No Clearing of right-of-ways for new line extensions will be paid by the member as a contribution in aid of construction prior to the job being built. See Definitions section for Contribution in Aid to Construction.

71 APSC FILED Time: 2/20/2013 2:37:39 PM: Recvd 2/20/2013 2:08:22 PM: Docket tf-Doc. 1 1st Revised Sheet No. 39 Replacing Original Sheet No. Kind of Service: Electric Class of Service: As Applicable Part IV. Rate Schedule No. 17 Title: EXTENSION OF FACILITIES DESIGN AND CONSTRUCTION STANDARDS The Cooperative will be guided by the provisions of the National Electrical Code, the National Electrical Safety Code, and standards recommended by State and Federal regulations, including Rural Utilities Service, and other such codes imposed for the area by local government entities. For each extension, the Cooperative will be guided by the standards and regulations in effect at the time that construction begins Distance will be measured by Cooperative based on the most economically feasible route from the nearest point of connection from an existing line to the applicant s point of delivery, consistent with sound engineering design for the Cooperative s system DEFINITIONS Contribution in Aid of Construction: A non-refundable amount paid by the applicant before construction begins that is based on the applicant s share of the cost of providing the extension Extension Deposit: An amount paid by the applicant before construction begins, that is based on the applicant s share of the cost of providing the extension and may be refunded when specified conditions are met.

72 APSC FILED Time: 9/14/2015 9:11:36 AM: Recvd 9/14/2015 9:10:14 AM: Docket tf-Doc. 3 2nd Revised Sheet No. 40 Replacing 1st Revised Sheet No. 40 Kind of Service: Electric Class of Service: As Applicable Part IV. Rate Schedule No. 17 Title: EXTENSION OF FACILITIES Permanent Installation: Any load that will remain connected for a length of time sufficient to recover the investment required to extend service to the load. A permanent installation will retain electric service on a year-round basis. To qualify as a permanent residence, a building or structure used as a dwelling must have a minimum of (1) 800 square feet of heated area, and (2) a permanent water supply under pressure, and (3) an approved sewer system. Permanent water supply and sewer system will be defined by county health departments. The line extension may be built to a construction site when sufficient work has been completed to assure that a permanent residence and/or establishment will exist, or a deposit paid in advance for the full cost of the line Mobile Homes - Permanent Installation: For the purposes of this policy, mobile homes will be considered as permanent residences if the following additional criteria are met: The mobile home is mounted on a permanent foundation with underpinning and the applicant owns, or has an ownership interest in, the property on which the mobile home is located. Commercial Poultry Production: For the purposes of this policy, commercial poultry production will be considered as permanent residences if the following additional criteria are met: (1) Designed, built, and operated exclusively for commercial poultry production. (2) Have a mechanical air ventilation system, feeders, and bird waters. (3) Have a minimum of 6,500 square feet under roof SINGLE-PHASE OVERHEAD LINE EXTENSIONS - PERMANENT Service will be extended to any permanent residence/establishment within 1,320 feet of an existing line without charge of an extension deposit with a service agreement of two years Ark. Public Serv. Comm.---APPROVED---09/23/15 Docket: TF Order No An extension deposit equal to the total cost of the line shall be required for all extensions in excess of 1,320 feet.

73 * Original SheetNo. 41 R e p I a c i n b Sheet No. North Arkansas Electric Cooperative, Jnc. Kind of Service: Electric CIassofService AS ADP - le Part ZV. Rate Schedule NO. 17 OF PACIWI"TES SINGLE PHASE SERVICE - OTHER PERMANENT SERVICES I Definition of Other Permanent Semice: Any service that requires a substantial investment on the part of the Customer and in the judgement of the Cooperative will remain connected a sufficient Icngth of time to recover the investment required to provide the service Service wili be extended to all Other Permanent Services within 500 feet of existing single phase lines at approved applicable rates When an extension of more than 500 feet is required, the applicant must pay as a deposit the entire cost of the line in excess of 500 feet less meters and transformers SINGLE-PHASE ];ME EXTENSIONS - TEMPORARY AND NON-PERMANENT Temporary or Non-Permanent XnsfaIIafions: Any service which does not meet rhc critcria eshblished for a Permanent Installation and/or Othcr Pcrmancnt Sentice shali be classified an non-permanent. These are installations which are not expected to refain and use electric service on a year-round basis or will not remain connected for a length of time sufficient to recover the investment required to extend the service. Services that fall within this category typicaiiy may include, but are not limited to: ARKANSAS PUBLIC SERVICE COMM~SSION APPROVED

74 Replacing Sheet No. North Arkansas EIectric Cooperative, Xnc, Kind of Service: Electric CIass of Service: AS Applicable FILED I Part IV. Rate Schedule HO. 17 TT.TTTES A. Certain mobile homes: AI1 mobile homes which do not meet the criteria as outlined in , PSCFilcMark OnIy B. Certain outbuildings: Farm buildings, shops, rock crushers, saw mills, etc. C. Seasonal loads: Boat docks, tents, campers, hunting and fishing camps and cabins, etc The applicant shall be required to pay, before construction begins, a construction deposit equal to the totai cost of the lines less transformers and meters. However, when conditions for a permanent installation are met, the line extension may be reclassified and refund made pius interest at the rate approved by the Arkansas Public Service Commission Transicnf Evcnfs: Tempomq installations that will be removed immediatcly following the event or cause for which they were installed. The estimated cost of installation and removd of the sentice on existing poies may be charged on any such service. Example of these services might be: tent revivals, races, fairs, markets, concerts, carnivals, festivals, etc For the purpose of funiisliiiig of clcctric scrvicc to frnnsicnt cvcnfs, no secondary.and service poles will be provided closer than 50 feet of any building except to provide adequate ciearance over streets, roads and highways or when uxlusual right-of-way problems exist as determined by the Cooperative in accordance with accepted engineering practices.

75 APSC FILED Time: 9/14/2015 9:11:36 AM: Recvd 9/14/2015 9:10:14 AM: Docket tf-Doc. 3 3rd Revised Sheet No. 43 Replacing 2nd Revised Sheet No. 43 Kind of Service: Electric Class of Service: As Applicable Part IV. Rate Schedule No. 17 Title: EXTENSION OF FACILITIES Determination of Extension Deposit Amounts: The Cooperative shall determine the cost per foot of single phase line extensions no more often than annually. The determination shall be based upon the cost of single phase extensions built during the previous 12 months, less the cost of transformers and meters Deposits Collected On or After January 1, 1989: During the ten-year period following an extension deposit, an amount of the deposit will be refunded each year based on the amount of electricity used. Each year an amount equal to 15% of the actual energy bill will be refunded from the extension deposit until the deposit is fully refunded or ten years is reached. At the end of the ten-year period, any remaining deposit is forfeited. If service is disconnected prior to the end of the ten-year period, any remaining deposit is forfeited. If ownership of the account is changed, the deposit will be forfeited. The deposit refunded will include the annual accumulation of interest at the current rate as set by the Arkansas Public Service Commission Deposits Collected On or After January 1, 2012: During the five-year period following an extension deposit, an amount of the deposit will be refunded each year based on the amount of electricity used. Each year an amount equal to 20% of the actual energy bill will be refunded from the extension deposit until the deposit is fully refunded or five years is reached. At the end of the five-year period, any remaining deposit is forfeited. If service is disconnected prior to the end of the five-year period, any remaining deposit is forfeited. The deposit refunded will include the annual accumulation of interest at the current rate as set by the Arkansas Public Service Commission Failure to receive service by the Customer for two consecutive months after service is made available or any lapse in service due to lack of use or non-payment of bills will constitute a default in the agreement and the extension deposit shall thereby be forfeited by the Customer. Ark. Public Serv. Comm.---APPROVED---09/23/15 Docket: TF Order No After January 1, 2008 Aid to Construction shall not be refunded. All Line Relocations at the members request will be paid by the member in the form of a contribution in aid of construction prior to the work being completed.

76 APSC FILED Time: 2/20/2013 2:37:39 PM: Recvd 2/20/2013 2:08:22 PM: Docket tf-Doc. 1 1st Revised Sheet No. 44 Replacing Original Sheet No. Kind of Service: Electric Class of Service: As Applicable Part IV. Rate Schedule No. 17 Title: EXTENSION OF FACILITIES EXTENSION OF SERVICE AGREEMENT If an extension deposit or contribution in aid of construction is required in order to extend service to the applicant, the applicant must sign an Extension of Service Agreement before construction will begin THREE-PHASE OVERHEAD LINE EXTENSIONS kva OR LESS A. Service shall be extended to loads of 50 kva and less at standard approved applicable rates as follows: 1. All permanent three phase service extensions of 300 feet or less will require a service installation charge of:.. $ All permanent three phase service extensions that are over 300 feet in length will require Customer to pay the total cost of line in excess of 300 feet as a deposit less meters and transformers in addition to the $ service installation charge. 3. Service will be extended to all permanent service requests where more than one service is required from a transformer bank with payment of a service installation charge of:.. provided it is within 300 feet of an existing three phase bank of transformers. 4. Services extended to all non-permanent three phase services of 50 kva or less will require a service installation charge of:.. The total cost of the line less meters and transformers will be paid as a deposit by the Customer in addition to the $ service installation charge. $ $300.00

77 APSC FILED Time: 9/14/2015 9:11:36 AM: Recvd 9/14/2015 9:10:14 AM: Docket tf-Doc. 3 2nd Revised Sheet No. 45 Replacing 1st Revised Sheet No. 45 Kind of Service: Electric Class of Service: As Applicable Part IV. Rate Schedule No. 17 Title: EXTENSION OF FACILITIES kva kva A. Service shall be extended to three phase loads in excess of 50 kva to 300 kva with Cooperative approved LP-1 rate only as follows: kva kva 1. All permanent three phase service extensions within 500 feet of an existing three phase line will require no extension deposit. 2. All permanent three phase service extensions over 500 feet in length will require Customer to pay the entire cost of line construction required in excess of 500 feet less meters and transformers as a deposit 3. Services extended to all non-permanent three phase services between 50 kva and 300 kva will require the Customer to pay a service installation charge of:.. Customer will also be requires to pay as a deposit the total cost of the line, less the cost of meters and transformers. A. Service shall be extended to loads of 300 kva to 1000 kva with Cooperative approved LP-1 rate and approval of the Cooperative s Board of Directors as follows: 1. All permanent three pause service extensions of 500 feet of less will require no extension deposit. $ Ark. Public Serv. Comm.---APPROVED---09/23/15 Docket: TF Order No.- 2

78 APSC FILED Time: 9/14/2015 9:11:36 AM: Recvd 9/14/2015 9:10:14 AM: Docket tf-Doc. 3 2nd Revised Sheet No. 46 Replacing 1st Revised Sheet No. 46 Kind of Service: Electric Class of Service: As Applicable Part IV. Rate Schedule No. 17 Title: EXTENSION OF FACILITIES 2. A permanent three phase service extension of 300 kva to 1000 kva that is over 500 feet in length from an existing three phase line will require Customer to pay the entire cost in excess of 500 feet as a deposit, less meters and transformers. 3. Services extended to all non-permanent three phase services will require the Customer to pay a service installation charge of:. Customer will also be required to pay as a deposit the total cost of the line, less the cost of meters and transformers. 4. Service will be extended to loads of 1000 KVA and above with Cooperative s approved LP-1 rate for all permanent installations. These rates and conditions may be changed and/or will require approval by the Cooperative s Board of Directors, and the Rural Utilities Services. An application shall be filed with the Cooperative s Engineering Department for processing as outlined in this section EXTENSION DEPOSITS On January 1st each year, the Cooperative will review and determine if the average cost of the three phase line extension cost per foot needs to be adjusted. If so, the Cooperative will determine the average construction cost per foot less transformers and meters based on the previous 12 months of history. The cost per foot will be used to determine the Customer s deposit as outlined in the sections above. $ Ark. Public Serv. Comm.---APPROVED---09/23/15 Docket: TF Order No.- 2

79 APSC FILED Time: 2/20/2013 2:37:39 PM: Recvd 2/20/2013 2:08:22 PM: Docket tf-Doc. 1 2nd Revised Sheet No. 47 Replacing 1st Revised Sheet No. 47 Kind of Service: Electric Class of Service: As Applicable Part IV. Rate Schedule No. 17 Title: EXTENSION OF FACILITIES During the five-year period following an extension deposit, an amount of the deposit will be refunded each year based on the amount of electricity used. Each year an amount equal to 20% of the actual energy bill will be refunded from the extension deposit until the deposit is fully refunded or five years is reached. At the end of the five-year period, any remaining deposit is forfeited. If service is disconnected prior to the end of the five-year period, any remaining deposit is forfeited. The deposit refunded will include the annual accumulation of interest at the current rate as set by the Arkansas Public Service Commission. (RT) (RT) (RT) (RT) (RT) (RT) (RT)( RT)( RT) (RT) (RT) (RT) (RT) (RT) (RT) (RT) When the conversion of an existing electric line is necessary to provide the desired electric service, the length of line extension shall be measured from the point where the line conversion begins A refund shall be given if the Customer makes a written request to cancel the line extension before any construction starts. If construction has begun, the deposit shall be refunded less the cost of the facilities that have been build, plus the cost to make the facility safe, plus any specific equipment purchased for the job. Making the facilities safe shall be at the Cooperative s discretion and shall include but shall not be limited to, completing the job, removing the installed line, or modifying the job.

80 APSC FILED Time: 2/20/2013 2:37:39 PM: Recvd 2/20/2013 2:08:22 PM: Docket tf-Doc. 1 1st Revised Sheet No. 48 Replacing Original Sheet No. Kind of Service: Electric Class of Service: As Applicable Part IV. Rate Schedule No. 17 Title: EXTENSION OF FACILITIES INSTALLATION OF UNDERGROUND ELECTRIC FACILITIES Generally, all distribution lines and service lines shall be of overhead construction. Underground construction shall be done at Cooperative expense only when environmental conditions, zoning laws and regulations, reliability standards, or the best interest of the Cooperative, or the cost of installation and maintenance, require, or are overwhelmingly in favor of, underground construction It shall be the Cooperative s responsibility to determine if any underground extension is feasible. The Cooperative shall install overhead facilities where it is not feasible to install underground facilities or to require the developer/builder or Customer to pay a non-refundable aid to construction equal to the cost differential between overhead and underground facilities The Cooperative shall extend secondary 100 feet or to the closest point of the building. The Customer shall pay for all additional material, trench, etc., to extend secondary further for their convenience. All such material shall remain property of the Cooperative.

81 APSC FILED Time: 2/20/2013 2:37:39 PM: Recvd 2/20/2013 2:08:22 PM: Docket tf-Doc. 1 1st Revised Sheet No. 49 Replacing Original Sheet No. Kind of Service: Electric Class of Service: As Applicable Part IV. Rate Schedule No. 17 Title: EXTENSION OF FACILITIES The developer/builder or Customer shall open and close the trench, provide all necessary backfilling and landscaping for both new construction and maintenance/repair of underground facilities. The Customer or developer/builder shall furnish all equipment pads to Cooperative specifications. The Cooperative shall disown any liability as a result of the developer/builder or any of their agent s work in connection with opening or closing of the trench or performing any other work in connection with the installation of any electrical facilities or the operation of the same except by the Cooperative s own personnel or authorized representative The Cooperative shall not be liable for payment or for repair of any damage to the customer s lawn, yard, shrubbery, fence, walk, patio, driveway, or other areas resulting from the necessary installation or maintenance of underground service. The Cooperative shall have the right to excavate necessary trenches to locate and repair the underground facilities in the event of failure of service UNDERGROUND ELECTRIC FACILITIES: STREET LIGHTING The Cooperative shall furnish under its normal street light policy, street lighting at the time of construction. The normal cost of overhead construction shall be calculated and subtracted from the estimated cost of underground construction with the developer/builder or Customer agreeing to pay the difference between them before the work is begun Service connection at the lot line shall be made available to the developer/builder and it shall be his responsibility to furnish any other temporary construction facilities necessary to complete the job EASEMENT REQUIREMENTS Before any work is begun, the developer/builder shall furnish the utility with an approved, filed plat with protected and designated permanent utility easements, including bench marks and staked corners for the utility reference points. The Cooperative shall furnish the developer with a proposed layout of electric facilities.

82 APSC FILED Time: 2/20/2013 2:37:39 PM: Recvd 2/20/2013 2:08:22 PM: Docket tf-Doc. 1 1st Revised Sheet No. 50 Replacing Original Sheet No. Kind of Service: Electric Class of Service: As Applicable Part IV. Rate Schedule No. 17 Title: EXTENSION OF FACILITIES The developer shall provide a space for one overhead structure for the purpose of entering the subterranean system in the subdivision at a point specified by the Cooperative.

83 APSC FILED Time: 8/28/ :29:44 PM: Recvd 8/28/ :19:05 PM: Docket tf-Doc. 1 2nd Revised Sheet No. 51 Replacing 1st Revised Sheet No. 51 Kind of Service: Electric Class of Service: As Applicable Part V. Policy Schedules Title: TABLE OF CONTENTS TABLE OF CONTENTS Class of Service Schedule Name Sheet Number All 1. Extended Absence Payment Plan 52 Residential 2. Extended Due Date Plan 53 Residential 3. Levelized Billing Plan 55 Residential 4. Provisions for Landlords and Tenants 57 All 5. Meter Testing Program 58 All 6. Standard Nominal Voltages 59 All 7. Voltage Verification Plan 60 All 8. Map Numbering System 61 All 9. Emergency Load Conservation and 62 Curtailment Plan All 10. Supplying and Taking of Electric Service 65 Ark. Public Serv. Comm.---APPROVED---09/23/15 Docket: TF Order No.- 2

84 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc st Revised Sheet No. 52 Replacing Original Sheet No. Kind of Service: Electric Class of Service: All Part V. Policy Schedule No. 1 Title: EXTENDED ABSENCE PAYMENT PLAN 1. EXTENDED ABSENCE PAYMENT PLAN 1.1. The following options are available to customers to avoid suspension of service during extended absences Bills coming due during the Customer's absence may be paid in advance. The amount of the advance payment shall be based on the Customer's average monthly bill for the most recent 12 months. If less than 12 months usage history is available, the advance payment shall be based on the number of months of usage history available. If the advance payment is more than the actual bill for service, the overpayment shall be credited to the Customer's account. If the advance payment is less than the actual bill for service, the balance due shall be carried forward each month until the Customer returns. Delayed payment agreements shall be available for any underpayments The Customer shall be given the opportunity to enroll in the Company's Automatic Bill Payment Plan whereby the monthly service bill shall be paid automatically through the Customer's checking or savings account The Customer can arrange to have bills coming due during the period of the absence mailed to an alternate address or third party during the absence The Customer must notify the Cooperative in order to take advantage of any of these extended absence payment plans.

85 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc st Revised Sheet No. 53 Replacing Original Sheet No. Kind of Service: Electric Class of Service: Residential Part V. Policy Schedule No. 2 Title: EXTENDED DUE DATE PLAN 2. EXTENDED DUE DATE PLAN 2.1. The extended Due Date Plan is available to qualifying residential customers and is intended to enable the Cooperative to change a Customer's bill payment due date, at the Customer's request, to coincide with or following the Customer's receipt of a fixed income as listed below. Customers who qualify under this plan and pay by the new date shall not be considered late on their bill payment AVAILABILITY Customers whose income checks from any of the sources listed below that are not normally received by the regular bill due date are eligible to apply for an extended due date. Qualifying income sources are as follows: A. persons receiving Aid to Families with Dependent Children (AFDC), or Aid to the Aged, Blind and Disabled (AABD); B. persons receiving Supplemental Security Income; or, C. persons whose primary source of income is Social Security or Veterans Administration disability or retirement benefits APPLICATION Customers shall become plan participants under either written or verbal application to the Cooperative. Participation shall continue each month thereafter, regardless of account location, as long as the Customer's account remains active. Verification of income being received by the Customer may be required.

86 t Original SheetNo. 54 Replacing Sheet No. Kind of Service: Electric Class of Service: Residential Part V. Policy Schedule NO. 2 WENDED DUE DATE PLAN 1-r; L L 4. l CQ PSC IXc Mark OnIy During the billing procedure each month, the Cooperative billing system will compare the check receipt date supplied by the Customer with the billing date and the biii due date, Based on this comparison, the following method of determining a bill duc dak will bc uscd: A. If the check receipt date occurs within the time span between the billing date and the bill due date, the normal biii due date of the account remains in effect. B. Tf the check receipt date occurs beyond the time span of the bilfing date and the bill due date, the due date wili be at least three days aiter tlie check receipt date and oniy the extended due date will appear on the Customer s bill If the Customer does not pay bills by the close of business on the extended due date 2 times in a row or any 3 times in the last 12 months, the Cooperative will remove the Customer from the plan. The Cooperative, will notify the Customer in writing when the Customer has been removed from the plan for late payment If payments are not received by the close of business on the extended due date, the Cooperative will follow the estabiished notification process established by the Arkansas PubIic Service Commission which could uitimafely result in termination of the semice.

87 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc st Revised Sheet No. 55 Replacing Original Sheet No. Kind of Service: Electric Class of Service: Residential Part V. Policy Schedule No. 3 Title: LEVELIZED BILLING PLAN 3. LEVELIZED BILLING PLAN 3.1. AVAILABILITY AND QUALIFICATIONS The plan is available to any year-round Customer served under a residential rate schedule who desires to take service under the conditions specified herein APPLICATION Qualifying Customer shall be placed on levelized billing upon request BILLING The Customer's actual monthly bill shall be computed in accordance with the applicable rate schedule(s) and the Customer's account debited with such amount. The net amount payable for service for the current month shall equal, to the nearest whole dollar, the average monthly amount debited to the Customer's account during the twelve months ending with the current month, plus or minus one-twelfth of the accumulated difference between previous debits and the amounts payable under this plan Where the Customer has less than twelve months' billing history at their present location or the billing history is not representative, estimates of monthly bills may be made solely for determining the current month's levelized billing.

88 - Original SheeiNo. 56 Replacing Sheet No. Kind of Service: Electric Class of Service: Residential f W ED Part V. Pollcy Schedule NO. 3 ale. LEVELIZED BILLING PUN 3.4. TERMMATION AND SETTLEMENT Billing under this plan may be automatically terminated upon discontinuance of service. Any amounts owed for service biiied under this plan shall be due as any other finai biil for semice. Any amounts overpaid for service biiied under this plan shall be rehnded to the Customer by check Customer may withdraw from the plan at any time, When a Customer withdraws from the plan but does not discontinue service with the Cooperative, the Customer will have the option of paying the account balance in full, or, if qudified, under a delayed payment agreement. Any refund due the Customer may be made by biiiing credit uniess the Customer requests othemise. Any refund due the Customer shali be made within 30 days. FSC Ale Mark Only

89 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc nd Revised Sheet No. 57 Replacing 1st Revised Sheet No. 57 Kind of Service: Electric Class of Service: Residential Part V. Policy Schedule No. 4 Title: PROVISIONS FOR LANDLORDS AND TENANTS 4. PROVISIONS FOR LANDLORDS AND TENANTS 4.1. ACCOUNT IDENTIFICATION The Cooperative has established the following procedures for identifying accounts where utility service is provided at an address different from the mailing address of the bill: A. When application is made for service, Cooperative personnel will inquire as to whether the account qualifies as a landlord/tenant situation as described by GSR 6.19.A. B. A suitable form for applying for these provisions is available in each Cooperative business office. C. Cooperative Customers shall be periodically notified of their rights under GSR 6.19.B. through billing inserts or publications distributed to Customers of the Cooperative. (RT)

90 APSC FILED Time: 2/18/2013 1:39:39 PM: Recvd 2/18/2013 1:39:11 PM: Docket U-Doc st Revised Sheet No. 58 Replacing Original Sheet No. Kind of Service: Electric Class of Service: All Part V. Policy Schedule No. 5 Title: METER TESTING PROGRAM 5. METER TESTING PROGRAM 5.1. The following meter testing methods shall be used by the Cooperative TEST PROGRAM FOR NEW METERS To ensure that new meters conform to the accuracy requirements of SR-E 7.05.B., before installation by the Cooperative, all new meters will be inspected and tested in a meter shop or laboratory under the sampling method indicated below: A. 100% of all new meters will be tested IN-SERVICE METER TESTING PROGRAM In accordance with SR-E 7.08.B., all in-service meters will be tested by the Cooperative under the program indicated checked below. All meters will be tested under the same program: A. Periodic interval ANSI C , S and S

91 - " 3AS PUBLIC SERVICE COMMXSSION Replacing Sheet No. North Arkansas Electric Cooperative, Xnc. Kind of Service:- CIass of Service: AII 1 FILED 6. STANDARD NOMINAL VOLTAGES 6.1. NOMINAL VOLTAGES - SECONDARY 6.1. I. The foiiowing secondary voltages are available from the Cooperative depending on the Customer's size, application, qnd Iocation on its distribution system: (Voltages shaii comply with REA BuIIetin 169-4, Vulfage Levels on Rural Distr ib itlion Systems.) A. Single Phase: 120/ Three Phase: 120/208, 120/240,240/480,277/ OTHER VOLTAGE SERVICE Depending on the Customer's size, application, and Iocation, Customers requiring other voitages may be served through specid arrangements under written agreements. APPROED '95 ORDm2

92 RepIacing Sheet No. 1 APR 21 I Y os AM '35 Part V. Pol5cy Schedule NO. 7 ELECTRIC VOLTAGE VER IFICATLON P W PSC FileMark Only 7.1. Equipment to continuously record the voltage at each distribution substation will be installed by 1998.

93 OriPinal SheetNo. 61 Replacing Kind of Sewice: Electric Sheet No. North Arkansas Electric Cooperative, Xnc. Part V. Policy Schedule NO. 8 MAP MMBERING SYSTEM CIass of Semice: A~I HLR 17 FILED PSC file MaIi Only 8. MAP NUMBERING SYSTEM \ 1- f F104 1) Detail Mnp Multiple Services, the Map Number shaii be at Meter Base. Cooperarive name to be installed on all Transformer Poles and Every 10th In Line Pole. Exception: "NAEC" shaii be installed on every pole where AP&L has circuit parallel to NAEC circuit. P 8.3. Install Map Numbers To Face Servicc R2

94 Replacing Original Sheet No. 62 Sheet No. Kind of Service: Electric Class of Service: AI1 I Part IV. Policy Schedule No.: 9 EMERGENCY LOAD CONSERVATION AND CURTAILMENT PLAN 1 I AM. PUBLIC SERV. c o~y?to SEP 23 A 10: 43 PSC R e Marlr onry 9. EMERGENCY LOAD CONSERVATION AND CURTAILMENT PLAN 9.1. INTRODUCTION North Arkansas Electric Cooperative, lnc. (Cooperative) and the Electric Cooperatives of Arkansas (ECOA) function together to design and maintain an Emergency Load Conservation and Curtailment Plan (ELCCP). The ECOA are subject to the mandatory reliability standards of the NoFth American Electric Reliability Corporation (NERC) as approved by the Federal Energy Regulatory Commission. The NERC ReljabiIity standards and Southwest Power Pool (SPP) criteria call for the establishment of plans and procedures to provide load relief and minimize the probability of network collapse during major system contingencies. The SPP Criteria 7.3 outlines a recommended method for the reduction of load during a major emergency contingency and the orderly restoration of load while maintaining system stability following a contingency. SPP Criteria 7.3 also calls for these plans to be coordinated between pool member companies to insure efforts to minimize system impact are sufficient and restoration is orderly. The load relief measures in the ELCCP are designed to preserve the integrity of the transmission grid in the case of an extreme emergency. The implementation of these measures is intended only to occur once all other operational means have been exhausted. Due to the criticat nature and time constraints involved in the implementation of these measures may require immediate action. These measures can be implemented at any time and for any period of time necessary. When called upon by Arkansas Electric Cooperative Corporation (AECC), the Reliability Coordinator or the Transmisston Opera t o r ~ ~ ~ ~ tljagaq&si ~, 0 N ~ o to achieve the necessary load reduction. APPROVED U Arkansas Electric Cooperative Corporation, Arkansas Valley Electric Cooperative C op (Ozark, Arkansas); Ashley- Chicot Electric Cooperative, Inc. (Hamburg, Arkansas); C&L Electric Coopemtivc Corp. (Star City,Arkansas); Carroll Electric Cooperative Corp. (Berryvillc, Arkansas); Clay County EIectric Cooperative Cop. (Corning, Arkansas); Craigliead Electric Cooperative Cop. (Jonesboro, Arkansas); Farmers Electric Cooperative Corporation (Newport, Arkansas); First Electric Coopen tive Corp. (Jacksonville, Arkansas); Mississippi County Electric Coopentive, Inc. (I3 lythevilic, Arkansas); (Salem, Arkansas); Ouachita EIeclric Coapentivc Cop. (Camden, Arkansas); Ozarks Elcctric Cooperative C op (Fayetteville, Arkansas); Petit Jean Electric Cooperative Corp. (Clinton, Arkansas); Rich Mountain Electric Cooperative, Inc. (Mena, Arkansas); South Cenml Arkansas Electric Cooperative, Inc. (Arkadelplia, Arkansas); Southwest Arkansas Elcctric Cooperative Cop. (Tcxarkana, Arkansas); and Woodruff Electric Cooperative Corp. Forrest City, Arkansas).