FREE. Simplified, Easy to Understand Coverage! HOME WARRANTY CONSULTATIONS.

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1 HW TX-16 HOME WARRANTIES YOU CAN TRUST. SERVICE YOU CAN RELY ON! Simplified, Easy to Understand Coverage! TEXAS SERVICE CONTRACT At no additional cost, AHG includes coverage for Energy Star rated appliances and Federal SHPF and SEER standards when replacement is required. Protect Your Greatest Investment 4-Business Hour Response Guarantee* All Federally Mandated SHPF and SEER Standards Included Comprehensive and Customizable Coverage Multiple Contract and Military Personnel Discounts No Waiting Period with Recent Inspection or Continuous Home Warranty Coverage No Automatic Rate Increase at Renewal (All Customers Pay Prevailing Rates) Choose Your Own Contractor NEW FREE HOME WARRANTY CONSULTATIONS! This service provides a complete understanding of the coverage and all options available to you. We welcome the opportunity to get to know you and the specific details about your home! *See contract for details. PRINTED ON RECYCLED PAPER

2 HOME WARRANTY OVERVIEW HOME WARRANTY DEFINED: Home warranties/residential service contracts provide repair or replacement services for contractually covered home utility systems, appliances and more that fail due to normal usage. Please see contract for applicable coverage details. All utility systems and appliances have a life expectancy. It s not a matter of if you are going to need home repairs... it s when! AHG will protect YOU from costly home repairs. BENEFITS OF A HOME WARRANTY: Enjoy peace of mind knowing your utility systems, appliances, and more are covered. Minimize the inconvenience and cost of unexpected home repairs. Quick and reliable service and repairs from pre-screened, qualified contractors. EXAMPLES OF TYPICAL HOME REPAIR COSTS: AVERAGE COST WITHOUT COVERAGE AVERAGE COST WITH COVERAGE Heating or cooling system repair $ to $1, $60.00* Heating or cooling system replacement $1, to $5, $60.00* Appliance repair $95.00 to $ $60.00* Appliance replacement $ and up $60.00* Plumbing repair $90.00 and up $60.00* Electrical repair $90.00 to $2, $60.00* Based on random sample of repairs paid by AHG over 14 years. *See contract for coverage details.

3 WHY CHOOSE AHG AHG s dedicated staff wants to help you! We will listen and understand your needs, then provide the service you expect and deserve. AHG is the only home warranty company that operates per a set of published guiding values (See website for details). Environmentally friendly company. Courteous representatives available around the clock. One, two and three year contracts available. 60-day guarantee on all repairs.* Sellers coverage available.* You do not need to be in a real estate transaction to purchase coverage. Payment plans available. FREE HVAC pre-season tune-up referral program.* Sé habla español. Plus, take advantage of the AHG Multiple Contract Discount Program: Buy one contract at full price and receive a 10% discount on additional contracts of equal value. Military Discount 10% OFF SERVICE FEE Thank you for your service! EASY SERVICE REQUEST PROCESS Homeowners can file service requests at our website or call our toll-free phone number any time. AHG verifies contract details and dispatches a qualified contractor during normal business hours ($60.00 service fee applies). Courteous customer service representatives available around the clock. Both the customer and the contractor receive an copy of the work order containing both parties contact information and a copy of the contract for review at time of service. The contractor will contact the homeowner to schedule the repair within 4-business hours. All repairs by AHG are guaranteed for 60 days.* EASY to Understand Coverage! Coverage applies when an internal mechanical component of a covered item fails due to normal usage.* All plumbing and electrical within the foundation of the home is covered.* Consumable or accessory components, cosmetic damage, filters, lights, rust/corrosion, or maintenance activities are not covered.* See Elite Upgrade for rust/corrosion coverage. COVERAGE AVAILABLEA AT A GLANCE* G Heating and A/C system NO REPAIR LIMIT (Age Based)* Plumbing system (Encased piping included) $1, Electrical repair (Per occurrence) $1, Appliances can be upgraded to $4, Roof leak repair $1, Code violations and permits $ $370 * Standard FLEXIBLE COVERAGE TO MEET YOUR NEEDS $495 * Standard + Elite $570 * $510 * Standard + Appliances $725 * Guardian Plus - Appliances + Pool + Elite Guardian Plus - Appliances + Elite Many More Custom Options Available! 10 YEARS REPAIR RISK BASED ON AGE OF HOME *Contract section and terms apply. See contract for details.

4 CHOOSE YOUR COVERAGE Items Covered* Service Fee HEATING AND AIR CONDITIONING Air Conditioning System Heating System SEER-13 HVAC Coverage FREE Pre-Season Heating or A/C Tune-Up Referral Service Ducted Evaporative Cooler Duct Work (Sheet metal) Refrigerant Capture, Recharge, and Disposal Crane Service Condensation Line Blockage Removal INTERIOR PLUMBING Plumbing Blockage Removal Toilet Tanks and Bowls Ball/Gate/Diverter Valves, Angle Stops, and Manifolds Plumbing Pipe Leak Repair (Includes Polybutylene) Septic System Plumbing Encased Plumbing or Slab Leak Repair Water Heater Tankless Water Heater and Hot Water Recirculating Pump Plumbing Fixtures and Faucets Water Pressure Regulator Sump Pump Jetted Bathtub Motor Assembly ELECTRICAL SYSTEM Main Distribution Panel Circuit Breakers and Fuses Outlets and Light Switches Conduit and Wiring APPLIANCES Energy Star Appliance Replacement Dishwasher Cooking Oven/Stove and Range Top Built-In Microwave Garbage Disposal Ceiling Fans Trash Compactor Built-In Exhaust Fans (Range hood and bathroom) Garage Door Opener (Two units included) Central Vacuum System Kitchen Refrigerator and Freezer (Includes ice maker) Clothes Washer and Dryer Kitchen Refrigerator and Freezer (Includes ice maker) Clothes Washer and Dryer PACKAGE $10.00 savings Elite Upgrade *See contract for details. Guardian Plus $ Standard $ $60.00 $60.00 Included Above $70.00 $80.00 $ $ Upgrades and Optional Items* 5,000 sf + Home, or Casita/Guest House Upgrade (Only available in Guardian Plus) Includes additional heater, air conditioning, plumbing, and electrical system coverage. Luxury Appliance Upgrade 2nd Garbage Disposal Mini Fridge (Under 5 cf) Wine Cooler (20 bottle max.) Warming Drawer Additional Garage Door Opener 2nd Dishwasher Freestanding Ice Machine Double Wall Oven 2nd Refrigerator and Freezer + Ice Maker (25 cf max.) Enhanced Plumbing and Internal Natural Gas Plumbing Coverage Enhanced HVAC System Modification POOL AND SPA COVERAGE Spa Mechanical System Pool Mechanical System Salt Water Pool Equipment and Mechanical System Upgrade (Requires purchase of pool mechanical system also) Additional Pool Pump for Fountains, Jets, or Slides REIMBURSEMENT SERVICES Termite Spot Treatment Re-Key Service Roof Leak Repair Water Well Mechanical System Coverage (Includes booster pump and control box) Septic System Plumbing and Pumps Annual Cost $ $70.00/unit $15.00 $60.00 $65.00 $65.00 $65.00 $55.00 THE ELITE UPGRADE ADVANTAGE Coverage for unknown pre-existing conditions.* Failure resulting from improper installation or lack of maintenance.* ance $ towards correcting code violations or permits when failure occurs. $55.00 $ $ $ $90.00/ea. $40.00 $40.00 $ $ $70.00 A one-time $20.00 future service fee credit (no cash value) when documentation is provided from a licensed contractor stating a pre-season HVAC tune-up was completed during the contract term, prior to failure. Water heater and plumbing coverage includes: failure from rust, corrosion, mineral or sediment deposits. Appliance and garage door opener coverage includes: door hinges, door springs, and wall mounted keypad. Haul away of covered items when failure occurs.

5 SERVICE CONTRACT 1. The American Home Guardian (AHG) Guarantee: AHG s customers are guaranteed that this service contract is backed by full faith, credibility and extent of state specific laws of regulatory compliance and operational standards established for Home Warranty or Residential Service Contract Providers to conduct operations. Active Contract Holders are assured that provisions are in place to protect consumers in every state AHG operates. AHG s compliance and fulfillment of this guarantee is demonstrated by current licensing or permits at the time of contract origination. In addition, AHG requires all sub-contractors or service providers to meet all regulatory compliance requirements at time of service. All service or repairs performed have a 60-day parts and labor guarantee, unless otherwise noted on an invoice. In the event an electrical appliance requires replacement, Energy Star rated appliances will be installed when possible. If a heating or cooling system requires replacement, AHG will meet federally mandated SHPF and SEER standards. 2. Heating and Central Air Conditioning System: 2.1 COVERED ITEMS: Repair of ducted heating and cooling systems including the following components: condensers (including compressor), air handler, heat pumps, roof mounted package systems, evaporative coolers, thermostats, fuses, disconnect box, wiring, internal valves, limit switches, safety interlocks, heat exchanger, combustion chambers, burner assemblies, fans blades, blower motors, run-caps, belts, control boards, contactors, bearings and coils. All federally mandated SHPF and SEER standards will be met if new heating or cooling systems are installed by AHG. 2.2 Aggregate contract limit for gas or electric heating or cooling systems: 1 thru 9 years old= NO REPAIR LIMIT, replacement or repairs on units 10 to 18 years old=$5,000.00, any other age =$1, for repairs or replacement. Evaporative cooler or water/glycol-based cooling system with an aggregate limit of: 1 to 10 years old $1,200.00, any other age is $ Guardian Plus Contract Includes: Elite Upgrade, condensation line blockage removal, repair of existing sheet metal ductwork, $25.00/lb for R22 or 410A refrigerant, an aggregate limit of $ for crane service, and $75.00 for refrigerant recovery/disposal. 2.4 ITEMS NOT COVERED: Heating or cooling units exceeding 5 tons; system start-up or seasonal shut down; filters, humidifiers and dehumidifiers, deionizers; all pumps or plumbing located outside the unit; wiring below grade or encased in concrete, grills, registers, drip pans, condensate line blockage removal, all distribution ductwork, pads, dampers, or electronic zone control systems; roof jacks or stands, clogged or dirty coils, refrigerant evacuation, recovery or recharge, portable/space/radiant heaters, attic fans, geothermal heating systems, fireplaces or stoves, mini-split or ductless heating or cooling systems, and window mounted evaporative coolers. 2.5 Heating and Air Conditioning Pre-Season Tune-Up Referral Service. Included in all contracts is a FREE Pre-Season HVAC tune-up referral service that is available between March-April, and October-November. The referral service is available in most metro areas. However, this service may not be available for all Contract Holders. AHG requires regional/industry standard charges by our service providers to be eligible to receive referrals. However, AHG does not dictate what a service provider will charge for this service. It is the Contract Holders obligation to discuss all costs before service is performed. Repairs are not included as part of any tune-up service. If the need for repair is discovered during a tune-up, the Contract Holder will be required to pay a $60.00 service fee in addition to the cost of the tune-up. 2.6 Enhanced HVAC System Modifications: Aggregate contract limit of $ can be applied towards system modifications if failure occurs including: correcting unknown faulty installation, condensing unit mounting pads, package unit stands, transition or plenum modifications and installation of metering devices and upgrading disconnect box if required at time of system replacement. 3. Plumbing System: 3.1 COVERED ITEMS: $ limit per-occurrence/aggregate contract limit of $1, for diagnostic and repair of any leaks or breaks in water, drain, or vent pipes. Components included are: one garbage disposal, all toilet tanks and bowls, polybutylene plumbing, traps, risers, manifolds, diverter valves, angle stops, ball valves, gate valves, rubber or wax seals, and hose bibs. Drain line stoppage/blockage removal is included if the plumbing system can be accessed by an existing ground level cleanout or removable p-trap and the blockage can be cleared by a 100 cable. 3.2 NOT COVERED ITEMS: Tub or shower enclosures, pans or stalls; sinks and sink stoppers or pop-up assemblies, filters, screens, baskets or strainers or gas piping. Toilets with built-in pressure system, any kind or component of bidets, wall mounted toilet or urinal, and all toilet lids, or seats, sewage grinders or ejector pumps and camera inspection service. All plumbing fixtures, faucets, showerheads, sprayers, spouts or shower arms. Plumbing system maintenance or cleaning to remove excessive grease or sludge build-up. Water softeners, purifiers, and reverse osmosis systems. 3.3 Guardian Plus Contract Includes: Elite Upgrade, 1-1/2 horse-power sump pump or smaller, jetted bathtub motor/pump assembly, pressure regulator located inside the home, fixture or faucet repair or replacement for kitchen and bathroom sinks, showerheads, shower arms and tubs. All fixtures or faucets are replaced with chrome median home standard when necessary. 3.4 Enhanced Plumbing and Internal Natural Gas Plumbing Upgrade: Includes a one-time $ increase in the per-occurrence plumbing limit to diagnose, create access and repair natural gas, water or drain plumbing, slab leaks, encased or below grade plumbing within the foundation of the home. 4. Water Heater: 4.1 COVERED ITEMS: $ aggregate limit to repair gas or electric water heaters over 30 gallon capacity including the water tank, thermostat, heating elements, burner assembly, all valves and pipes, and the components of the electrical or gas supply to the water heater. 4.2 NOT COVERED ITEMS: Tankless water heating systems, point of use water heating systems, power venting systems, timers and all related wiring or controls, external tanks or pumps; noise caused by water movement or water hammer. 4.3 Guardian Plus Contract Includes: Elite Upgrade, Tankless water heater and recirculating pump. 5. Electrical System: 5.1 COVERED ITEMS: $1, per-occurrence for repair of all wiring, conduit, fuses, breakers, built-in outlets, GFI breakers, light switches, panels, sub-panels, bus bars, and junction boxes. AHG s electrical liability starts inside the main power box attached to the house. 5.2 NOT COVERED ITEMS: All low voltage and wireless systems, light fixtures, outlet or switch face-plates, alarm and intercom systems, inadequate wire gauge or circuit capacity, and all wiring below grade or encased in concrete. 5.3 Guardian Plus Contract Includes: Elite Upgrade. 6. Appliance Coverage: 6.1 Coverage applies to one of each following items if coverage is purchased: dishwasher, stove, range, oven or cook top, built-in microwave, single built-in wall oven, trash compactor, kitchen refrigerator/freezer with ice maker and water dispenser under 25 cubic feet, a clothes washer/dryer, and central vacuum system. 6.2 COVERED ITEMS: Diagnostic and repair of motors, compressors, pumps, touch pad assemblies, heating or cooling elements, coils, timer required for cycle advance, fuses, control boards, wiring, door seals, bearings, switches, gears, belts, internal plumbing, and all sensors. In the event an electrical appliance requires replacement, Energy Star rated appliances will be installed when possible. (see section 20.6). 6.3 NOT COVERED ITEMS: Racks, door hinges or springs, clocks, baskets or shelves, turntables, soap dispensers, removable hoses or attachments, and rotisserie motors. Coin-operated appliances and after-market finishes, paneling or attachments are not covered. 6.4 Guardian Plus Contract Includes: Elite Upgrade. 7. Luxury Appliance Upgrade: $2, per appliance/aggregate limit of $4, This upgrade applies to the following brand names or types of appliances: Sub-Zero, Thermador, Viking, Asko, Bosch, La Cornue, Capital, Haier, Dacor, Ariston, Avanti, Danby, Electrolux, Icon, Fagor, Fisher Paykel, Wolf, Miele, AGA, Bertazzoni, Verona, Porter and Charles. Any brand of warming drawers, built-in double wall ovens, refrigerator over 25cf, or if the refrigerator is built-in/top-vented or has dual compressors. Any appliance that has one control center that operates more than one compartment and any oven/cook tops with more than four burners. See section 6.2, 6.3 and 6.4 for covered/not covered and upgrade items. 8. Specialty Appliance Coverage: Aggregate limit of $400.00/per item coverage is purchased for. Coverage applies to: mini-refrigerators and wet bar refrigerators (5cf max), freestanding ice machines, wine coolers (20 bottle max), and standalone freezers. See section 6.2, 6.3 and 6.4 for covered/not covered and upgrade items. 9. Garage Door Opener: 9.1 COVERED ITEMS: Repair of up to two residential grade ceiling mounted garage door openers including: motors, gears, control boards, drive screw, chain or cable, push arm and carriage, bearings, switches, and all sensors. 9.2 NOT COVERED ITEMS: Garage doors, rollers, door track, remote transmitters or receivers, adjusting safety interlocks or door travel settings. 9.3 Guardian Plus Contract Includes: Elite Upgrade. 10. Ceiling Fans and Built-In Exhaust Fans: 10.1 COVERED ITEMS: Repair of the following components: motors, bearings, wiring and switches for all ceiling fans or built-in exhaust fans NOT COVERED ITEMS: Remote transmitters or receivers, fan blades, light kits, mounting blocks, fan balancing, attic fans, or whole-house fans.

6 SERVICE CONTRACT 11. Pool and Spa Mechanical System: 11.1 COVERED ITEMS: $ aggregate limit for repairs of the pool or spas primary water circulating system and electric or gas heating system including: the primary circulation pump/motor, compressors, gauges, pipes, risers, valves, rubber seals, back-flow prevention devices and the filter housing NOT COVERED ITEMS: Any component not on a pad within ten feet of the primary pump controls, or is located in the pool/spa below the water line, or below grade or encased in concrete. Timers and all related wiring and control boards, cleaning equipment, in-floor sweeps/pop-up systems, filtration media, screens, grids, baskets, hoses and remote transmitters or receivers. All components of water conditioning or chemical supply devices, all salt system components, concrete pads, decking, railings, and lights, and component associated with fountains, waterfalls, recreational accessories or safety equipment Salt Water Pool Equipment and Mechanical System Upgrade Includes: $1, aggregate limit for components listed in sections 11.1 and 11.2 and repair of a salt cell and related monitoring system Additional Pool Pump Upgrade: applies to pools with more than one recirculating pump or extends coverage to include the pumps for waterfalls, jets or slides. 12. Elite Upgrade Includes: unknown pre-existing conditions, failure due to improper installation or lack of maintenance. $ aggregate limit to be applied toward correcting code violations or paying for permits if failure occurs. AHG will issue a one-time $20.00 future service fee credit (no cash value) if documentation is provided from a licensed contractor that a pre-season HVAC tune-up has been completed during the contract term before failure occurs. Enhances water heater and plumbing coverage to include failure due to rust, corrosion, mineral or sediment deposits. Appliance and garage door opener includes door hinges, door springs, wall mounted keypads and haul away of covered items. 13. Reimbursement Procedure and Terms: Coverage applies to sections 14, 15, 16 and 17. It is the Contract Holder s obligation to contact AHG before service is performed to obtain and Authorization Number. The contract holder is required to select a licensed contractor and submit for reimbursement within 30-days. Sections 20, 21, 22, 19.2 and 19.3 apply. 14. Termite Spot Treatment REIMBURSEMENT: AHG will reimburse up to an aggregate limit of $ for termite spot treatment. 15. Re-Key REIMBURSEMENT: AHG will reimburse up to an aggregate limit of $ for re-keying the dwelling of record. Coverage applies to the re-key of existing residential door keyholes, up to 4 new/replacement keys, and reprogramming of remote controls/keypads for garage door openers. 16. Roof Leak Repair REIMBURSEMENT: 16.1 COVERED ITEMS: $ limit per-occurrence/aggregate limit of $1, for diagnostic and repair of a specific point where an actual leak has occurred that was caused by normal wear and tear NOT COVERED ITEMS: Missing tiles or shingles, gutters, flashings, any section of roof that is not over the main living area (garage, patio and Arizona rooms are excluded), roof structure or decking components. AHG is not liable for color matching of roofing materials. 17. Water Well Mechanical System Repair REIMBURSEMENT: 17.1 COVERED ITEMS: Aggregate limit of $ for water well mechanical system repairs including: booster pump, submersible pump/motor and related electrical components or controls required to operate the pump(s)/motor. All pressure switches, gauges, valves, column pipe and above ground plumbing, and one bladder or hydro-pneumatic tank located within 10 feet of the well head NOT COVERED ITEMS: The well sanitary seal and cap, casing, vent, distribution plumbing between well and the house. Modifications of any kind required to adjust pump or motor depth, power supply to well system control box. Coverage does not apply to shared wells or wells for livestock tanks. 18. Septic System Plumbing and Pumps REIMBURSEMENT: 18.1 COVERED ITEMS: Aggregate Limit of $ for mainline blockage removal from the home to septic tank, sewage ejector pump, grinder pump, jet pump NOT COVERED ITEMS: Septic tank pumping/waste removal, chemical treatments, all components associated with leach fields and lateral plumbing lines. Electrical wiring control panels or timers, location service, level indicators/switches or alarms. 19. Filing a Claim or Requesting Service: 19.1 Contract Holders can go to: or call AHG s toll free service number: to file service requests. AHG reserves the exclusive right to arrange for a service provider to contact the Contract Holder to schedule a mutually acceptable repair appointment within four-business hours from the time a service request is reported. Business hours are 7:00 am to 5:00 pm Monday through Friday. Service requests received on Saturdays, Sundays, holidays or if the dwelling of record is in a rural area, a 48-hour waiting period will be allowed for a service representative to contact the Contract Holder to schedule the repair. In the event the Contract Holder is not contacted within the time frame indicated above, a $5.00 credit (no cash value) will be issued that can be applied toward future service calls. Even though methods are in place for AHG to receive service requests 24-hours/day, every day-- we do not guarantee we can provide same/next-day, weekend, holiday, or after business hours repair service. AHG will make all reasonable efforts to expedite service requests. If AHG s service providers cannot accommodate the Contract Holder, an Authorization Number will be issued and the Contract Holder will be allowed to contract a licensed, bonded and insured repair professional of their choice and submit for reimbursement based on the following terms: AHG will reimburse the Contract Holder a maximum of $55.00 per hour for labor (not to exceed industry average durations for similar repairs) and reasonable mark-up (not to exceed 50%) for all parts based on AHG s cost from our wholesale distributors. AHG does not reimburse for diagnostic, travel, arrival, or contractor imposed service fees. Covered item limits apply and all repairs over $ require additional approval. AHG will not reimburse for any parts or services performed without advanced approval resulting in the issuance of an Authorization Number. Pictures of failure are required for reimbursement to apply To request reimbursement, an Authorization Number must be issued prior to service being performed. The Contract Holder will then have 30-days to mail photos and a legible copy of the invoice to: AHG REIMBURSEMENTS. The invoice must contain: a company name, address, phone number, license number and bond number (if applicable), arrival and departure time, description of the root cause of failure and a summary of the repair. The manufacturer and brand name of the item serviced, and part numbers for all components installed, as well as a signature by the Contract Holder indicating the repair is complete. AHG will issue payment within 30-days of receiving an invoice as described above. AHG does not guarantee any work that is provided by contractors outside of our service network A $60.00 service fee is required for each item service is requested for (including reimbursement requests). Payment of the service fee is required to AHG when service request is initiated. Service fees are not refundable if a service request is not cancelled prior to contractor arriving at the home. To be eligible for the 10% Military Service Fee discount, the discount must be requested at origination of service request and the Contract Holder must provide a Military Identification Card or DD-214 that matches the name on the OCL When requesting service on items essential to the health and safety of the Contract Holder (heating, cooling, plumbing, or electrical), AHG will commence service within 24-hours after the claim is reported. If repairs cannot be completed within 3 business days a status report will be provided. 20. General Terms and Conditions: 20.1 It is understood by tendering and acceptance of payment that this service contract represents the complete agreement between American Home Guardian, Inc., referred to herein as AHG, an Arizona based company located at 1839 South Alma School Road, Suite #350, Mesa, Arizona and the person(s) owning the property as indicated on the Order Confirmation Letter (OCL), referred to herein as the Contract Holder. This service contract supersedes all prior proposals or understandings. Refer to contract selection on the OCL when assessing covered items and fees This contract applies to non-commercial single-family homes, townhomes, condominiums, manufactured homes, duplexes, triplex, and four-plex dwellings and the covered items located within the foundation of the primary residence that are not shared with any other residence. All items located on the exterior of the home and their related controls are not covered (with the exception of heating or cooling equipment). All detached structures, casitas/guest quarters, pool, spa or roofs are not covered unless additional coverage is purchased To be eligible for coverage covered items must be in place, installed correctly, and be in safe, good working order on the start date of this contract. Normal usage as intended or described by the manufacturer is required. Any items listed as damaged or in need of service/repair by a Home Inspector during the home purchase process are not covered until Contract Holder provides documentation the items have been repaired or serviced. Any attempt to repair damaged items during the contract term before contacting AHG or discovery of any discrepancy above will result in the item being excluded from coverage or cancellation of the contract by AHG. This supersedes all upgrades/options because AHG does not evaluate covered items prior to start date of contract This contract excludes all damages or failures caused by faulty installation, improperly sized, mismatched systems or components, rust, corrosion, mineral deposits, mold, moss, fungus, moisture, electrolysis, animals, insects or pests, roots, plants or trees, structural defects, lightning, mud, flood, freezing or storms/extreme weather, misuse or abuse, cosmetic or surface damage, internal/external linings, coatings or finishes, caulking, grouting, light bulbs, handles, glass or transparent

7 SERVICE CONTRACT plastics. All components of solar systems, back-up or alternate power systems and batteries. Furthermore, missing or consumable components, extraneous, consequential or secondary damage, loss of any kind caused as a result of failure for any item covered under this contract is not covered and will not be reimbursed. AHG is not liable for any circumstance beyond our control or expense related to loss of income, temporary housing or living arrangements, utility bills, personal injury, property damage, food spoilage, fire or smoke damage, service delay caused by labor shortage, component procurement, rush services of any kind, overtime, debris removal, haul away or disposal fees of covered items/components unless otherwise indicated Unless specifically noted, AHG is not liable for cost of any kind associated with obtaining building or construction permits, or required modifications to upgrade, or install appliances, utility systems, heating or cooling equipment that may occur due to incompatible components, technology or conversion to comply with local or federal codes. Also excluded from AHG liability is the cost to provide a new utility run or access to existing utility systems and equipment located on the roof, or 20 feet above finished grade, or if the item is located in an attic, crawl space, roof, wall, ceiling, floor, or encased in concrete. In the event access is required to any of the above, the opening will be restored to rough finish. Paint, texture, wallpaper, tile, stone, stucco, plaster, siding, paneling, any form of flooring, or roofing are the Contract Holder s obligation to repair. AHG is not obligated to repair damages to screen walls, fences, cabinets, counter tops, or to pay any additional cost if the contract holder chooses to upgrade any item AHG reserves the exclusive right to make the decision between asset repair, replacement or cash disbursement. Useful life expectancy and covered item values are based on standard grade items/components found in median priced homes. The age of covered items applies when determining deprecation value for cash disbursements. AHG is not liable to match specific features, dimensions, color or brand name. If multiple appliances, utility systems, or heating/cooling systems are at the home, the average age of all items will be applied to determine coverage limit (if applicable) and will not exceed the value based on age of the unit being repaired/replaced. AHG reserves the right to obtain a second opinion at no cost to the Contract Holder AHG s safety policy does not permit working on outdoor equipment, roofs or utility systems 30 minutes before sunrise or sunset, or in a storm of any kind Coverage does not apply to homes located within 3 miles of the ocean coastline Dispute Resolution and Waiver-- In the unforeseen event of the need for dispute resolution, the matter will be resolved as follows: (1) All parties are required to make a good faith written/documented attempt at contractually based resolve. If the matter does not agreeably conclude within 10-business days, then the dispute will be moved to arbitration. It is agreed that the party pursuing the resolution is to initiate arbitration process. All proceedings will be in accordance of the Federal Arbitration Act (9 U.S.C. 1et seq). The Arbitrator will be assigned from the American Arbitration Association. Each party is responsible for their own file/answer fees, and the Arbitrators conclusion will be accepted as all-inclusive/final resolve. If AHG is not the prevailing party, the standard filing fee will be reimbursed. (2) If the arbitration process fails (meaning no decision or failure to conclude), then local small claims court is the only other alternative. (3) Reiteration of contract terms-- it is acknowlegded and accepted that the contractual limits or obligations contained herein represent the maximum allowable claim. (4) By entering into this contractual agreement, all parties agree they are irrevocably waving/giving up the right of single/private attorney action of any kind, trial by jury, and participation in any representative, consolidated or class action. 21. Contract Holder Obligations: The Contract Holder must review and acknowledge all terms and conditions of this contract before utilizing the contract or requesting service. At the first indication service may be required; it is the Contract Holder s obligation to contact AHG as described in section 8.1. When requesting service, it is the Contract Holder s obligation to select the trade type of the contractor. In the event the wrong trade type is requested, the Contract Holder is required to pay a second service fee to dispatch a second contractor. In addition, the Contract Holder is obligated to perform all manufacturer recommended preventative maintenance or necessary cleaning activities for coverage to apply. If the Contract Holder is notified of a need for maintenance, 10-days will be granted to complete the required service. If the maintenance is not completed as described, the item will be excluded from coverage for the remaining term of the contact. The Elite Coverage upgrade does not negate the maintenance requirement after being notified. It is also the Contract Holder s obligation to pay any deductible or processing fee to seek reimbursement or service in accordance with any prior service providers warranty, the Contract Holder s Homeowners Insurance or existing manufacturer warranties before this contract can be utilized. 22. Coverage Effective Dates: 22.1 All contracts are for the duration indicated on the OCL. However, coverage will not begin until AHG realizes payment in full. All contracts granted assume a 30-day no claim requirement, unless the Contract Holder provides documentation of continuous home warranty coverage, or if the home has had an inspection by a state certified home inspector within 45-days prior to the start date of this contract (see section 2.3). In the event service is required in the first 30-days of the contract, a complete copy of the inspection report or proof of continuous home warranty coverage must be submitted to AHG before the claim will be processed New construction contracts begin 365 days after the close of escrow and will continue for 3 years from the start date. Payment is due in full within 10 days of the close of escrow. All new construction contracts must be placed by calling Right of Refusal, Cancellation, Contract Ownership Transfer and Renewal: 23.1 AHG reserves the right to refuse the issuance of a contract or to cancel this contract based on the following: (1) Failure by the Contract Holder to arrange for payment of any amount due; in this case a $10.00/month late fee will apply, and if any form of payment is returned stopped, NSF, account closed or if a credit card charge is disputed a $36.00 fee will apply. (2) Discovery of a material change in the nature or extent of required repair or service which occurs after the effective date that is beyond the premise this service contract was issued or sold, or any omission, fraud, material misrepresentation in presenting a claim for service, a crime conviction that impacts this contract (3) if an AHG employee or service providers safety and wellbeing is compromised or threatened The Contract Holder can cancel this contract at any time. In this event, a prorated refund less any service costs incurred or unpaid fees will be given to the Contract Holder in the form of a business check within 45 days of AHG receiving a written cancellation notice that has been delivered via first class mail to AHG s CANCELLATION DEPARTMENT. All contracts canceled by the Contract Holder will be charged a 15% administrative handling fee based on full purchase price If the home is sold prior to expiration of this contract, please contact AHG to transfer ownership to the new owner. A $15.00 transfer fee is required for this transaction if the contract is not extended to a minimum of a one-year term. Contract Holders can transfer any remaining value of the contract to a new home if they purchase a minimum term of one year. No fees will be applied to this transaction This contract is renewable at AHG s discretion. At time of renewal, the Contract Holder will be notified of rates and terms required to continue coverage. 24. Sellers Coverage Terms: Aggregate limit of $1, or 180 days of Standard coverage will be provided during listing period if the home is listed in the MLS by a licensed Real Estate Agent and the home is owner occupied at contract origination. At AHG s discretion, the Seller will have the option to purchase contract if the home does not sell in 180 days. By initiating Sellers Coverage, both the Seller and the Listing Agent are agreeing to pay full price for the contract at close of escrow even if the contract has expired or to reimburse AHG for the cost of any repairs. All optional items are excluded during the listing coverage period. If the Seller would like additional coverage during the listing period, they can call AHG to request a quote for short-term coverage. Sellers Coverage is not eligible for renewal and it is not available if there has already been an accepted offer and does not apply to vacant, rental or investment properties. When escrow payment is received, a 1-year contract will be issued for the Buyer. The Buyer will have up to 14 days to upgrade or add additional coverage. 25. Multiple Contract Discount: 10% discount applies to the lower cost contract if one full-priced contract is active. The discount does not apply to the cost of optional items or upgrades. 26. Notice to All Texas Residents: 26.1 This contract is issued pursuant to a license granted by the Texas Real Estate Commission. All complaints in connection with this contract may be directed to the Commission at P.O. Box 12188, Austin, TX or by calling The purchase of a home warranty or a residential service contract is optional and similar coverage may be purchased through other residential service companies or insurance companies authorized to transact business in Texas You (the Buyer/Owner) have other rights and remedies under the Texas Deceptive Trade Practices Consumer Protection Act which are in addition to any remedy that may be available under this contract. For more information concerning your rights, contact the Consumer Protection Division of the Attorney General s office your local district or county attorney or the legal representation of your choice In the state of Texas AHG does not sell home warranties ; we offer residential service contracts. Any reference to home warranty, warranties or contract should be replaced with the term residential service contract.

8 ORDER FORM FOUR EASY WAYS TO START YOUR COVERAGE: Fax Order Form to: (877) Go to: Call Us: (480) or Toll-Free: (866) Mail Order Form: 1839 South Alma School Road, #350, Mesa, Arizona (180 Days of Coverage. Signatures Required Below.) CHOOSE CONTRACT Guardian Plus $570 Standard $370 Sellers Duplex $700 Triplex $1000 Fourplex $1225 New Construction $625 (Coverage For 2-5 Years) LIST UPGRADES AND OPTIONAL ITEMS Item Cost Item Cost = Standard Coverage Item Cost Item Cost Item Cost Item Cost YEARS OF COVERAGE 1 Year 2 Years (25 months) 3 Years (38 months) Total Contract Cost + Optional Coverage $ $ $ X Years of Coverage HOMEOWNER INFORMATION Homeowner s Name 1 BONUS MONTH 2 BONUS MONTHS Contract Start Date Phone Number Contract End Date Address Covered By This Contract Unit # City State Zip METHOD OF PAYMENT Visa Mastercard Discover Escrow or Personal Check Credit Card Number Expiration Date TITLE COMPANY Company Name Contact Phone Fax Address Suite City State Zip REAL ESTATE AGENT Company Name Contact Phone Fax Address Suite City State Zip MAILING ADDRESS (If Different Than Above) Address Suite City State Zip HOMEOWNER SIGNATURE SIGNATURE INDICATES ACKNOWLEDGEMENT OF CONTRACT TERMS AND CONDITIONS. DATE REAL ESTATE AGENT SIGNATURE DATE NOTICE: YOU THE BUYER HAVE OTHER RIGHTS AND REMEDIES UNDER THE TEXAS DECEPTIVE TRADE PRACTICES-CONSUMER PROTECTION ACT WHICH ARE IN ADDITION TO ANY REMEDY WHICH MAY BE AVAILABLE UNDER THIS RESIDENTIAL SERVICE CONTRACT. FOR MORE INFORMATION CONCERNING YOUR RIGHTS, CONTACT THE CONSUMER PROTECTION DIVISION, OR THE ATTORNEY GENERAL S OFFICE, OR COUNTY ATTORNEY OR THE ATTORNEY OF YOUR CHOICE.