North East King County Regional Public Safety Communication Agency (NORCOM), Bellevue, Washington

Transcription

1 Request for Proposal Logging Recorder System for NORCOM 1 REQUEST FOR PROPOSALS Software and Implementation Services for LOGGING RECORDER SYSTEM for the North East King County Regional Public Safety Communication Agency (NORCOM), Bellevue, Washington RFP # RELEASE DATE: April 24, 2015 DATE DUE: May 15, 2015

2 Request for Proposal Logging Recorder System for NORCOM 2 TABLE OF CONTENTS PAGE 1.0 RFP INTRODUCTION RESPONSE REQUIREMENTS PROPOSAL FORMAT AND INSTRUCTIONS REQUIREMENTS AND CONDITIONS EVALUATION PROCESS TERMS AND CONDITIONS APPENDICES VENDOR RESPONSE FORMS...19 APPENDIX A: COMPANY BACKGROUND...19 APPENDIX B: CLIENT REFERENCES...20 APPENDIX C: INVESTMENT SUMMARY...21

3 Request for Proposal Logging Recorder System for NORCOM RFP Introduction 1.1 Introduction North East King County Regional Public Safety Communication Agency (NORCOM), a Public Safety Answering Point and Dispatch Center, was founded in 2007 by an Inter-local agreement between 14 Fire Agencies and 5 Law Enforcement Agencies and is located in Bellevue, Washington. NORCOM handles emergency, fire, police and medical calls and provides dispatch services for 14 police/fire/ems agencies covering a service area of approximately 1,400 square miles of North King County. Since 2009, NORCOM has operated out of a 13,100 square foot facility located in Bellevue. This facility currently houses a total of 87 personnel including 62 Telecommunicators, 7 Communications Room Supervisors, 10 Information Technologists, and 8 Administrative Personnel. 1.2 Project Summary NORCOM currently utilizes a NICE recording system (NiceLog Version 9.01) to record analog audio from various sources. The NICE system uses two Dell servers running Windows Server 2003 as the storage and application servers. The software package is called Scenario Replay and is used for listening to recordings and scenario recreation. The recording system is interfaced with all sources using punchdown blocks. All sources are analog. Currently, the sources being recorded are: 25 analog trunks, 23 call taker phone positions, 10 dispatcher radio positions, Mhz logging radios, 15 other radio sources. NORCOM is soliciting proposals from qualified vendors for a Logging Recorder System that includes software, implementation services, ongoing training, and technical support. NORCOM anticipates the logging recorder system will utilize the latest technology, efficiently and reliably record all phone and radio audio transmissions, and provide quality recordings to be used by NORCOM and its agencies. NORCOM intends to implement a solution that is characterized as follows: Is proven in multi-disciplinary, multi-agency implementations serving agencies of similar size to NORCOM. Can be supported and maintained by NORCOM staff (e.g., system administration) Offers user-friendly, basic functionality Is cost effective Offers ad-hoc and flexible reporting capabilities In preparing support strategies and costs, vendors should assume 24-hour per day, seven days per week operation of all proposed systems.

4 Request for Proposal Logging Recorder System for NORCOM Project Schedule Milestones NORCOM is seeking proposals for a Logging Recorder that will include implementation services, testing, training, and technical support. Ideally a single vendor will provide an integrated solution for all systems. Below is the timetable. Tasks Estimated Date Release Request for Proposal April 24, 2015 Letter of Interest due April 29, 2015 Written questions for additional information due May 1, 2015 Written questions and answers provided by NORCOM May 6, 2015 Proposal due from Vendor May 15, 2015 Finalists Notified/Short List Released May 22, 2015 Oral Presentations by Selected Vendors May 28, 2015 Notification of selected firm/team June 4, 2015 Contract award/governing Board Approval July 10, 2015 Work begins August 10, 2015 Project Completion/Acceptance 60 days from commencement of project This is a tentative schedule and may be altered. 1.4 Letter of Interest All vendors intending on submitting a proposal to this RFP are requested to submit a letter of interest. The letter should identify the following information: Company Name RFP Contact for Company Address for Company Contact Phone Number for Company Contact Address for Company Contact The Letter of Interest may be issued via letter or electronically mailed and must be received no later than 04/29/2015. It is highly recommended that vendors submit the Letter of Interest as soon as possible to ensure that all notification regarding this procurement is received. The letter does not commit the vendor to respond to the RFP. All vendors who have submitted a Letter of Interest will receive notification of proposal changes or responses to questions submitted by other competitors.

5 Request for Proposal Logging Recorder System for NORCOM Inquiries Inquiries concerning this procurement including questions related to technical issues are to be directed to: Gwen Pilo Finance Manager NORCOM P.O. Box Bellevue, WA gpilo@norcom.org Phone: All questions concerning the RFP must reference the RFP page number, section heading, and paragraph. Please state the question as concisely as possible. All questions regarding this RFP must be received in writing by no later than 05/01/2015. The list of submitted questions with their respective answers will be ed to all vendors who submitted a Letter of Interest and posted to NORCOM s web site by 05/06/2015. Proposers are directed specifically not to contact any staff other than specified personnel identified above for any purpose. Unauthorized contact of any personnel may be cause for rejection of the proposer s RFP response. 1.6 Required System Functions NORCOM has defined its general and technical requirements. Part 4.0 contains a detailed listing of system functions that are required in the new system. Please note that some of the requirements are mandatory.

6 Request for Proposal Logging Recorder System for NORCOM Response Requirements 2.1 Proposal Response Instructions The Proposal must be received no later than 3:00 p.m. (P.S.T.) on May 15, 2015 at the following address: By US Mail NORCOM ATTN: Gwen Pilo, Finance Manager PO Box Bellevue, WA By Hand Delivery or Delivery Service NORCOM ATTN: Heather Wong th Ave NE 7 th Floor W Bellevue, WA Proposals must be submitted in sealed packages with the following information clearly marked on the outside of each package: Name of responder Project title: NORCOM Logging Recorder System Request for Proposal RFP # Failure to comply with the requirements of this RFP may result in disqualification. and facsimile bids will not be considered. Proposers shall have sole responsibility for delivery of bids on time and to the proper location. Proposals received subsequent to the time and date specified above will not be considered. Proposers are required to submit one (1) original with signatures, three (3) hard copies and one (1) electronic version of the proposal. With the exception of Section 3, all responses shall be in MS Word format. 2.2 Rejection of Proposals NORCOM may reject a proposal if: The proposer fails to acknowledge receipt of an addendum; or if, The proposer misstates or conceals any material fact in the proposal; or if, The proposal does not strictly conform to the law or requirements of proposal; or if, The proposal is conditional; except that the proposer may qualify the proposal for acceptance by NORCOM on an all or none basis. An all or none basis proposal must include all items upon which proposals are invited. NORCOM may however reject all proposals whenever it is deemed in the best interest of NORCOM to do so and may reject any part of a proposal. NORCOM may also waive any minor informalities or irregularities in any proposal.

7 Request for Proposal Logging Recorder System for NORCOM Withdrawal of Proposals Proposals may not be withdrawn for a period of 180 days after the time set for the proposal opening. Proposals may be withdrawn prior to the time set for the proposal opening. Such requests must be in writing. 2.4 Proposal Costs Those submitting proposals do so entirely at their expense. There is no expressed or implied obligation by NORCOM to reimburse any individual or firm for any costs incurred in preparing or submitting proposals, providing additional information when requested by NORCOM, or for participating in any selection interviews. 2.5 Proposal Protests NORCOM shall provide notice of its decision to award or reject all proposals by electronic mail. If proposers wish to protest a decision of award they must file a notice of protest in writing to NORCOM contact within three (3) working days after receipt of the notice of NORCOM s decision of award and shall file a formal written protest within five (5) days after filing the notice of protest. The notice of protest must be either hand delivered to NORCOM contact or sent via certified U.S. mail return receipt requested. Failure to file a protest within the time specified herein shall constitute a waiver of all rights to protest NORCOM s decision regarding the award of proposal.

8 Request for Proposal Logging Recorder System for NORCOM Proposal Format and Instructions 3.1 Proposal Format In order to facilitate the analysis of responses to this RFP, proposers are required to prepare their proposals in accordance with the instructions outlined in this section. Proposers should be sure they have received the Excel spreadsheet containing the technical requirements (Section 3). NORCOM may make such investigations it deems necessary to determine the ability of the proposer to perform the work proposed. Conditional proposals will not be accepted. If revisions become necessary to the RFP, NORCOM will provide addenda to all proposers who have returned the Letter of Interest. All addenda issued by NORCOM must be so noted on any proposals that are submitted to NORCOM. Failure to do so could result in an unresponsive proposal. Proposals should be prepared as simply as possible and provide a straightforward concise description of the proposer s capabilities to satisfy the requirements of the RFP. Emphasis should be on accuracy, completeness, and clarity of content. Next to each section is the maximum number of pages allowed for that section. All parts, pages, figures, and tables should be numbered and clearly labeled. Proposers are required to submit one (1) original with signatures, three (3) hard copies and one (1) electronic version of the proposal. With the exception of Section 3, all responses shall be in MS Word format. The proposal shall be organized into the following major sections: Section Title Maximum Allowed Pages (Font Size 12) Title Page 1 Table of Contents 1 1 Executive Summary 3 2 Company Background (Appendix A) 5 3 Responses to Requirements Excel Document 4 Implementation Services 10 5 Support Program 5 6 Client References (Appendix B) 3 7 Investment Summary (Appendix C) 5 8 Financial Statements Dunn & Bradstreet Business Report No page limit Instructions relative to each part of the response to this RFP are defined in the remainder of this section. Proposers not adhering to the page limit listed above may be disqualified.

9 Request for Proposal Logging Recorder System for NORCOM 9 EXECUTIVE SUMMARY: (Section 1). This part of the response to the RFP should be limited to an overview description of the proposed solutions and vendor experience. The summary should be oriented toward non-technical personnel, and be no more than 3 pages. The complete name of the vendor and/or person(s) submitting the proposal, the main office address, the primary and secondary contact person(s) and their respective telephone numbers and addresses shall be included in this section. COMPANY BACKGROUND: (Section 2, Appendix A). Proposers must provide, at a minimum, the requested information about their company so that NORCOM can evaluate the stability and ability to support the requirements set forth in the response to the RFP. Status of Firm: If a corporation, list state and date of incorporation. If other than a corporation list all general partners, joint ventures, persons or entities with an interest of ten percent (10%) or more in the Firm, indicating the title, if any, and the percentage of the interest of each. Failure to Complete Prior Projects: Disclose whether Proposer has ever failed to complete implementation of a similar project within the last two (2) years. If so, list the entity for which the project was to be performed and explain why the work was not completed. Litigation: State the case number and party names of all litigation the Proposer has been named in that has been filed since January 1, The Proposer may omit employmentrelated cases. It is not sufficient to state that litigation has no effect on this procurement. FAIURE TO DISCLOSE will result in disqualification of the Proposer. NORCOM, at its option, may require a vendor to provide additional support and/or clarify requested information. RESPONSES TO REQUIREMENTS: (Section 3). Responses to the Requirements, as listed in the Excel workbook accompanying the RFP, must be provided in this section of the proposal. Proposers should answer the questions in the format provided and add any explanatory details necessary in a separate column to the right of the item being referenced. The workbook shall be submitted in the order is appears and any additional items shall be added at the bottom of the list. The following answer key should be used when responding to the requirements: Column C Coding M = Mandatory VI = Very important U = Useful

10 Request for Proposal Logging Recorder System for NORCOM 10 Column D Coding 5 = Meets requirement out-of-the box with no modification to software 3 = Available in next software release (provide estimated date of release in column E) 2 = Modification required (please note cost in column E) 1 = Third-party software/work around/report Writer (please note in column E) 0 = Not Available Note: Any requirement that is answered with a symbol other than what is shown above will be treated as a negative/non-response. Column E Vendor Comments If 1, 2, or 3 are used, proposer should make comment here with appropriate information (see above). IMPLEMENTATION SERVICES: (Section 4). The proposer should provide a detailed plan for implementing the proposed system. This information should include: - Detailed implementation methodology - Overview of proposed training, including options for onsite or training center services for end-users and management personnel - Implementation and testing plan, including deliverables for each stage of the project - Brief biographies of proposer s key implementation staff o A background check to meet CJIS requirements will be conducted for Onsite Implementation staff SUPPORT PROGRAM: (Section 5). Specify the nature of any post-implementation support provided by the bidder including: - Telephone support: toll-free support hotline hours of operation etc. - Availability of future upgrades and product enhancements - Availability of user groups - Problem reporting and resolution procedures - Other support (e.g. onsite; remote dial-in; website access to patches; fixes; knowledge base; etc.) CLIENT REFERENCES: (Section 6, Appendix B). Proposers shall provide a list of three (3) local government installations during the past three (3) years that are utilizing the proposed system with at least one agency similar to NORCOM. Submit references for fully completed installations to the extent possible.

11 Request for Proposal Logging Recorder System for NORCOM 11 INVESTMENT SUMMARY: (Section 7, Appendix C). Proposer must submit prices for anticipated software, associated services, etc. Prices must include travel and expenses, incidental expenses, and other costs that have not been specifically requested. The price quotations must remain firm for at least 180 days from date of submission. Proposer is expected to extend this time period while the parties are engaged in negotiations of the agreement. NORCOM does not consider any of the pricing estimates submitted in response to this RFP as binding. FOR ALL COST INFORMATION DO NOT SUPPLY COST RANGES BUT HARD (NOT-TO-EXCEED) NUMBERS. Price quotes must be for a fixed-price Contract. A deliverables-based payment schedule is mandatory. Price Proposals must include the following: Prices must include all of the elements as described in this RFP. All one-time and recurring costs and any underlying assumptions on the part of Proposer must be clearly, conspicuously and fully disclosed. Proposer must quote the cost of each product and service included in your proposal in a manner that allows NORCOM to accept or reject individual products or services separately. If you are proposing more than one product or service type, you may also submit a bundled cost in addition to the separate individual costs. Proposer must include the estimated cost of any custom integration or functionality that is needed to make the software work as expected. Proposer must provide an estimate of any incidental expenses and describe what is included. Proposer must include the flat fee training costs (without regard to the number of people trained) and/or the estimated per person training costs that will be required to enable full use of the software. Proposer must include licensing costs. Please include single seat, concurrent seat, and/or per enterprise license model options for the Logging Recorder System. Please note whether fees are one-time or recurring and whether the software is third party software. Proposer must include Maintenance and Support costs for an annual support contract, renewable over a 5-year period. Please note whether fees are one-time or recurring. If the fees are recurring, what is the time period and pricing metric for maintenance and support services? If different levels of maintenance and support can be provided by the Proposer, please outline all levels, including pricing and a description of the support and maintenance provided for each level. Proposer must include the estimated cost of the insurance required by the RFP as part of the costs above. Proposer must include rates for work that is outside contract scope. Financial Statements: (Section 8) Provide three (3) years of audited financial statements and the most recent Dun & Bradstreet Business Information Report.

12 Request for Proposal Logging Recorder System for NORCOM Requirements and Conditions Proposers have been sent an Excel spreadsheet in addition to the RFP. The Excel spreadsheet contains an itemized list of technical requirements listed by software module. Responses to these requirements should be submitted as explained in section 3-1; Proposal Format.

13 Request for Proposal Logging Recorder System for NORCOM Evaluation Process 5.1 Evaluation Method NORCOM will evaluate all proposals deemed responsive to the RFP by an Evaluation Committee selected by NORCOM. The evaluators will consider how well the proposed solution meets NORCOM s requirements as described in the RFP. It is important that the responses be clear and complete to ensure that the evaluators can adequately understand all aspects of the proposal. 5.2 Selection Criteria Selection of finalists will be primarily evaluated according to the following criteria: Quality, clarity, and completeness of the proposal Adherence to requirements for RFP preparation Vendor viability and strength Technical requirements Timeliness and professionalism of on-going support Demonstrated performance of proposed system elsewhere in the public sector Implementation strategy and timelines Total cost of ownership The evaluation factors identified above reflect a wide range of considerations. While cost is important, other factors are also significant. NORCOM may select other than the lowest cost solution. The objective is to choose a vendor capable of providing a reliable and integrated solution within a reasonable budget. All proposals will be evaluated using the same criteria. Weighting Significant Evaluation Factor % 10 Vendor Qualifications and Credentials 50 System Requirements 15 Application / User Support 10 Implementation Model & Approach 15 Pricing 5.3 Notification Based on the evaluation of the RFP s NORCOM will select a Short List of vendors and invite them to participate in Pre-Demo meetings and Software Demos. The selected vendors will be notified in writing or by May 15, 2015.

14 Request for Proposal Logging Recorder System for NORCOM Scripted Demos The functional and technical product Demos will be presented to NORCOM by the Short Listed vendors according to a pre-defined script issued by NORCOM. All vendors must follow this script during their Demo process. The evaluation criteria for the Demo process will include adherence to the script as well as the ability to successfully demonstrate the product s ability to meet the functional requirements. NORCOM reserves the right to request additional information, interviews, follow-up demonstration, or any other type of clarification to proposal information it deems necessary to evaluate the final vendors. 5.5 Site Visits NORCOM may choose to conduct site visit(s) to the software vendor s headquarters and/or vendor s clients as part of the evaluation process. The site visits may be used to determine the successful vendor, and will be conducted following scheduled software demonstrations of the Short Listed vendors. Evaluation of the vendor client sites will be based on the following: Assessment of the vendor s service during system implementation Assessment of the quality of vendor s ongoing support Overall user satisfaction with the system. 5.6 Contact Award and Execution The Evaluation Committee will submit their recommendation for selection to the Executive Director and Governing Board for approval. NORCOM reserves the right to make an award without further discussion of the proposal submitted. NORCOM shall not be bound or in any way obligated until both parties have executed a vendor contract. NORCOM reserves the right to delay contract award and /or not to make a contract award. All proposals submitted shall be valid for a period of one-hundred eighty (180) calendar days from the date of the proposal opening. 5.7 Acceptance Test Plan NORCOM envisions that the proposed system and services will be implemented or rendered and validated as discrete deliverables. Acceptance criteria will be developed for each deliverable. NORCOM will develop (in consultation with Applicant) and reach mutual agreement with Applicant on an acceptance test plan detailing the scope of testing and validation, and specific test cases for each deliverable. All testing will be done using NORCOM equipment.

15 Request for Proposal Logging Recorder System for NORCOM Finalize Contract & Approval This selection phase will be used to finalize the contract terms and conditions. See Section 6, Terms and Conditions, for details. If NORCOM and the selected Applicant are unable to agree on terms and conditions at this point, NORCOM may exercise its right to negotiate with other Applicants. Every Applicant, by submitting a proposal, agrees to comply with all contract terms and conditions attached in Section 6; however, NORCOM reserves the right to add terms and conditions during contract negotiations. NORCOM s obligation will commence when the NORCOM Governing Board approves the contract. Upon written notice to the Applicant, NORCOM may set a different contract starting date, and all warranties and price guarantees, and other time sensitive conditions will be adjusted accordingly. NORCOM will not be responsible for any work done by the Applicant, even work done in good faith, if it occurs prior to the contract start date set by NORCOM.

16 Request for Proposal Logging Recorder System for NORCOM Terms and Conditions The following terms and conditions apply to this RFP and are not inclusive of all terms and conditions in the final contract. 6.1 Business License and Taxation The successful vendor and all subcontractors must hold valid business and professional licenses and registrations that may be required by the State of Washington and the City of Bellevue. 6.2 Insurance Requirements The vendor awarded the contract will be subject to NORCOM s requirements for insurance reflecting the minimum amounts and conditions as defined below: A. Commercial General Liability - $1,000,000 single limit combined for personal injury, property damage; $2,000,000 aggregate. The commercial general liability policy shall be on an occurrence basis and shall include an endorsement naming NORCOM as an additional insured and stating that coverage under the policy is primary over and non-contributory with any insurance NORCOM may maintain. B. Automobile public liability and property damage - $1,000,000 single limit combined for bodily injury and property damage. C. Professional liability or errors and omissions - $1,000,000 combined single limit for errors and omissions resulting in monetary loss normally covered by professional liability insurance. 6.3 Workers Compensation The vendor shall procure and maintain for the life of the Contract/Agreement Workers Compensation Insurance covering all employees with limits meeting all applicable state and federal laws. This coverage shall include Employer s Liability with limits meeting all applicable state and federal laws. This coverage shall extend to any subcontractor that does not have their own Workers Compensation and Employer s Liability Insurance. 6.4 Proposals Public Information NORCOM will attempt to protect legitimate trade secrets of the vendor. Any proprietary information contained in the vendor s proposal must be clearly designated and shall be labeled with the words Proprietary Information. Marking the entire proposal or any one or more of the major sections as proprietary will neither be accepted nor honored. The vendor should be aware that NORCOM is required by law to make certain records available for public inspection with certain exceptions. The vendor, by submission of materials marked proprietary, acknowledges and agrees that NORCOM will have no obligation or liability to the vendor in the event that NORCOM must disclose these materials.

17 Request for Proposal Logging Recorder System for NORCOM Copyright and Confidentiality Selected vendor shall maintain strict privacy of all NORCOM records, data and files (regardless of media), including any copyrighted material received from NORCOM. 6.6 Litigation/Jurisdiction/Venue Should either party bring any legal or equitable action, the prevailing party in such action shall recover, in addition to all other relief, its reasonable attorney s fees and court costs to be fixed by the court. Any and all such court action shall take place and be vested solely in the Superior Court of Washington. 6.7 Payment NORCOM will pay invoices submitted by the selected vendor as progress is made on the implementation project and agreed upon service stipulated in the final agreement. Prior to payment, invoices will be reviewed to determine if billing is reflective of actual agreed upon project progression and performance. Upon acceptance of the billing by NORCOM s Finance Manager the payment will be processed and submitted to the vendor. Payment terms must adhere to the State of Washington codes and regulations. 6.8 Satisfaction of NORCOM Attorney The acceptance and subsequent award of a submitted proposal shall be at the review and satisfaction of NORCOM s attorney. 6.9 Choice of Laws The contact/agreement shall be subject to and interpreted pursuant to the laws of the State of Washington Source Code Escrow This Request for Proposal will require that the selected vendor provide to NORCOM the source code, in its entirety for all purchased software modules, either by direct possession or via an escrow account Warranties All warranties must be clear, concise and in writing. Warranties shall be specific as to what is and is not covered along with the exact term (in calendar days) of each covered item. Warranties shall cover all individual modules, supplied or created interfaces, and any ancillary product that is purchased from the awarded vendor. In addition, the awarded vendor will warrant and guarantee the seamless integration and interface of modules proposed herein. Proposers must warrant to NORCOM that software specifications, capabilities, and performance characteristics are as stated in the proposal and accompanying documentation. Submission of a Proposal will represent your agreement to the conditions.

18 Request for Proposal Logging Recorder System for NORCOM Software Versions NORCOM will not accept Beta versions of the software. All applications are to have a referenceable install base and thorough testing.

19 Request for Proposal Logging Recorder System for NORCOM Appendices APPENDIX A: Company Background Company Name: Address: City: Zip: Telephone Number: Web Site Name & Address: Number of Years in Business Providing Proposed Product: Product Name: Version: Total Number of Government Users: State: Contact Name: Address: Total Number of Employees: Number of Support Staff: Operating System & Database Software Supplier: Total Number of Government Users in Washington State: Status of Firm: Failure to Complete Prior Projects: Litigation:

20 Request for Proposal Logging Recorder System for NORCOM 20 Appendix B: Client References 1. Name of User: Population: Total Agencies Served: Contact Name/Title: Area Covered (square miles): Number of Concurrent Users: Telephone: Go Live Date: Other Comments: 2. Name of User: Population: Total Agencies Served: Contact Name/Title: Concurrent Users: Number of Concurrent Users: Telephone: Go Live Date: Other Comments: 3. Name of User: Population: Total Agencies Served: Contact Name/Title: Concurrent Users: Number of Concurrent Users: Telephone: Go Live Date: Other Comments:

21 Request for Proposal Logging Recorder System for NORCOM 21 Appendix C: Investment Summary Proposer must submit prices for anticipated software, associated services, etc. Prices must include travel and expenses, incidental expenses, and other costs that have not been specifically requested. The price quotations must remain firm for at least 180 days from date of submission. Proposer is expected to extend this time period while the parties are engaged in negotiations of the agreement. NORCOM does not consider any of the pricing estimates submitted in response to this RFP as binding. FOR ALL COST INFORMATION DO NOT SUPPLY COST RANGES BUT HARD (NOT-TO-EXCEED) NUMBERS. Price quotes must be for a fixed-price Contract. A deliverables-based payment schedule is mandatory. Price Proposals must include the following: Prices must include all of the elements as described in this RFP. All one-time and recurring costs and any underlying assumptions on the part of Proposer must be clearly, conspicuously and fully disclosed. Proposer must quote the cost of each product and service included in your proposal in a manner that allows NORCOM to accept or reject individual products or services separately. If you are proposing more than one product or service type, you may also submit a bundled cost in addition to the separate individual costs. Proposer must include the estimated cost of any custom integration or functionality that is needed to make the software work as expected. Proposer must provide an estimate of any incidental expenses and describe what is included. Proposer must include the flat fee training costs (without regard to the number of people trained) and/or the estimated per person training costs that will be required to enable full use of the software. Proposer must include licensing costs. Please include single seat, concurrent seat, and per enterprise license model options for the Logging Recorder System. Proposer must fully describe all limitations within the usage type, e.g., geographical use limits. Please note whether fees are one-time or recurring and whether the software is third party software. Proposer must include Maintenance and Support costs for an annual support contract, renewable over a 5-year period. Please note whether fees are one-time or recurring. If the fees are recurring, what is the time period and pricing metric for maintenance and support services? If different levels of maintenance and support can be provided by the Proposer, please outline all levels, including pricing and a description of the support and maintenance provided for each level. Proposer must include the estimated cost of the insurance required by the RFP as part of the costs above, and not list travel and expense costs separately. Proposer must include rates for work that is outside contract scope.

22 Request for Proposal Logging Recorder System for NORCOM 22 a. Core Hardware/Software and Module Licensing Item Description Unit of Sale (Seat, CPU, Concurrent users, Enterprise, etc) Number of Units Unit Price Extended Price Notes b. Interface Licensing Please note that this is separate from the services you may charge to build/customize the interfaces. Please refer to the services section. Item Description Unit of Sale (Seat, CPU, Concurrent users, Enterprise, etc.) Number of Units Unit Price Extended Price Notes c. Additional Software Licensing Please hi-lite any additional third party software that you require or recommend as part of the Logging Recorder System solution. Item Description Unit of Sale (Seat, CPU, Concurrent users, Enterprise, etc.) Number of Units Unit Price Extended Price Notes d. Services For each category of service, if the services are included as part of the core product licensing, please put N/A in the item description, 0 for the cost and indicate how the service is included, using the notes field. Item Description Unit of Sale (Seat, CPU, Concurrent users, etc.) Number of Units Unit Price Project Management Requirements and Design Installation and Configuration User Training (Train the Trainer) System Administrator Training Documentation Extended Price Notes

23 Request for Proposal Logging Recorder System for NORCOM 23 Interfaces e. Annual Support Please use the notes field to describe what is included with each support item. Item Description Number of Units Unit Price Unit of Sale (20% of base license, etc.) Extended Price Notes Please use this space, to describe what is NOT typically covered by your support agreements.