Making relationships count. Product Guide. Canada.

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1 Product Guide Canada

2 DUAL Canada DUAL Canada is part of the DUAL Group, the world's largest international underwriting Agency and Lloyd s largest international coverholder. The DUAL Group is an established and respected leading underwriter with 24 offices in 17 countries employing more than 600+ people worldwide. Some of the world's largest and best-rated insurance and reinsurance companies back DUAL. What DUAL offers you and your clients: Strong trading relationships with insurers and longevity with the insurance, reinsurance and Lloyd s markets. Independence the Hyperion Insurance Group DUAL s parent is the world s largest employeeowned insurance business. Our shareholders take a long-term view. Long-term stability we have been around since 1998 and in 2017 DUAL had gross written premiums of CAD 1.3 billion across our three hubs in Europe, Asia Pacific and the Americas. DUAL is the underwriting division of the Hyperion Insurance Group. Hyperion Insurance Group Hyperion is an international insurance group that consist of three key operating platforms: retail broking, wholesale broking and underwriting. Hyperion Group transacts in excess of $5.5B GWP annually in 121 offices in 39 countries with over 3,800 employees worldwide. DUAL distinguishes itself through service We work hard to understand the needs of your business to ensure you receive a consistently outstanding service from DUAL that is both tailored to your requirements and superior in its delivery. We understand the importance of low cost delivery. We are able to provide innovative products at competitive premiums because our creative front office is supported by an efficient, technology enabled back office. We also seek ways to reduce the frictional costs that can make small to mid-market products too expensive for many smaller buyers.

3 Product Portfolio Our product portfolio is specifically designed to meet the needs of small to mid-market business owners and managers. We specialise in liability insurances for directors, officers and trustees in both the Private and Not-for-Profit sectors. DUAL also offers various forms of asset protection insurance such as fraud and cyber crime coverage. DUAL's underwriters also manage a large portfolio of professional insurances and have developed products for a broad range of professions. We offer programs, affinity and white labelling opportunities on all lines. Financial Lines Miscellaneous E&O Management Liability Information Technology Architects & Engineers Employment Practices Liability Media Liability Allied Health Care Fiduciary Liability Educator s Liability General Liability Crime Insurance Cyber & Cyber Crime Property Legal Expense Network Business Interruption We are always developing new products DUAL aims to meet or exceed our customers expectations with innovative high-quality products available at the right price delivered in the most efficient and cost-effective ways. Our e-trading capability DUAL WebRater is available for most products. Our global network enables us to provide access to international expertise, knowledge and developments so we can constantly improve the products and services we offer.

4 Miscellaneous Professionals Product Highlights Limits Up to $5,000,000 (Primary and Excess) Coverage for a Wide Range of Classes with Unique and Hard to Place Risks and Accounts with Claims History Minimum Premium: $600 Zero Deductible available Professional Liability Combined Professional Liability & General Liability Claims Made Form Optional Defence Costs outside the Limit of Liability Commercial Property Legal Expense Cover Additional Coverage for: Lost wages Disciplinary Hearings Libel & Slander Breach of Confidentiality Underwriting Appetite Accountants Bookkeepers Appraisers Business Consultants Chamber of Commerce Court Reporters Event Planners Fitness Professionals Health & Safety Advisors Home Efficiency / Energy Advisors Management Consultants Market Research Professionals Mediators Quality Assurance Professionals Translators Social Workers Travel Agents Veterinary Technicians

5 Architects & Engineers Product Highlights Limits Up to $5,000,000 (Primary and Excess) Coverage for a Wide Range of Design and Engineering Professionals, Certified Technicians & Technologists and Consultants Minimum Premium: $1,000 Minimum Deductible: $2,500 Professional Liability Combined Professional Liability & General Liability Commercial Property Legal Expense Cover Claims Made Form Optional Defence Costs outside the Limit of Liability Additional Coverage for: Lost Wages Disciplinary Hearings Libel & Slander Lost Documents Technology & Software Underwriting Appetite Civil Engineering LEED Professionals Structural Engineering Mechanical Engineering HVAC Professionals Land Surveyors Geologists Nuclear Engineering Quantity Surveying Project Managers Land Use Feasibility Professionals Interior Design Landscape Architects Process Engineering Urban Designers Industrial Architects

6 Allied Health Care Product Highlights Limits Up to $5,000,000 (Primary and Excess) Coverage for a Wide Range of Allied Health Professionals and Alternative Practitioners Minimum Premium: $500 Zero Deductible Available Professional Liability Combined Professional Liability & General Liability Commercial Property Legal Expense Cover Claims Made Form Optional Defence Costs outside the Limit of Liability Additional Coverage for: Lost Wages Disciplinary Hearings Libel & Slander Breach of Confidentiality Abuse Therapy Coverage Underwriting Appetite Acupuncturists Athletic Therapists Audiologists Chiropodists Dental Hygienists Dieticians Homeopaths Naturopaths Occupational Therapists Opticians Optometrists Osteopaths Physiotherapists Psychologists Reflexologists RMTs Speech Therapists

7 Media Liability Product Highlights Limits Up to $5,000,000 (Primary and Excess) Coverage for a Wide Range of Advertising and Media Professionals Minimum Premium: $1,500 Minimum Deductible: $1,000 Professional & Media Liability Combined Professional Liability & General Liability Claims Made or Occurrence Form Optional Defence Costs outside the Limit of Liability Additional Coverage for: Recall Expense Breach of Confidentiality Lost Wages Disciplinary Hearings Underwriting Appetite Public Relations Consultants Advertising Agencies Graphic Artists Magazines Newspapers Trade Publications Online Magazines Photographers Radio Stations Editors Publishers Stage Productions

8 Information Technology Product Highlights Limits Up to $5,000,000 (Primary and Excess) Coverage for a Wide Range of Classes with Unique and Hard to Place Risks and Accounts with Claims History Minimum Premium: $1,000 Minimum Deductible: $1,000 Professional Liability Technology Services Liability Technology Products Liability Multimedia & Advertising Liability Network Security & Privacy Liability Breach Costs Costs for Damage to Data Network Failure Income Loss Service Provider Income Loss Cyber Extortion and Ransomware E-theft (social engineering fraud) General Liability Commercial Property Underwriting Appetite Package Software Customisable Software System Analysis Data Processing Facilities Management Sale/Supply Hardware Website Design & Build Supply of Contract Staff Web Hosting Software Maintenance Software Installation General PC Advice Strategic Planning Procurement Consultancy Training Trouble Shooting Project Management ISP (Internet Service Provider) ASP (Application Service Provider) Hardware Maintenance/Installation

9 Management Liability Highlights Private and Not-for-profit entities Shared or Separate Limits Up to $5M per Coverage Part Up to $250M in Total Assets Up to 1,500 Employee Count Features Optional Defence Costs Outside the Limits of Liability 100% Defence Costs allocation Coverage for punitive, exemplary and multiplied damages No "Hammer Clause"/Settlement Provision Final and non-appealable adjudication language for conduct exclusions Fully non-rescindable Directors & Officers Liability $500,000 sub-limit Investigative costs Optional Side A coverage up to $1M Guaranteed IPO quotation, including coverage for road show presentations Employment Practices Definition of Employee includes: independent contractors Definition of Loss includes: liquidated damages, front pay and back pay Definition of Wrongful Act includes: Employment contract Breach, Employment Discrimination, Harassment including workplace "bullying", Retaliation, Workplace Tort, Wrongful Employment Decision, Wrongful Termination Crime Employee Theft Coverage Definition of Employee includes: part-time, seasonal, leased and temporary employees, interns or volunteers

10 Cyber Insurance Highlights Limits up to $10,000,000 No Retroactive Date Minimum Deductible: $1,000 Cyber Liability Privacy Liability Media Liability Technology E&O Breach Notification Costs Regulatory Proceedings Threats & Extortion costs Information Recovery costs Network Business Interruption PCI Fines and Expenses E-theft (Social Engineering) Online Capabilities Indication of premium price in seconds We only require gross revenues to indicate Quick 5-minute application process with formal quote outcome Once ready to bind, you can do so on the system and receive your policy and invoice in seconds Master Policy Program Opportunities DUAL is proud to offer Cyber master policy programs for virtually any type of Service or Product provider business. This innovative program gives all of an insured's clients their own dedicated limit of cyber insurance. Both first and third party coverage plans are available and can be fully customized to a Provider's needs. Eligible classes include, but certainly are not limited to: Accounting Firms, Associations, Financial Service Providers, Franchisors, Insurance Companies, Law Firms, Medical Providers, Professional Employment/Staffing organisations, School Districts and Technology Companies. An insured's client can also purchase an increased limit cyber/privacy policy from DUAL at a program discounted rate!

11 Contacts Phil Hoyt C President, DUAL Canada phoyt@dualcanada.com Executive Vice President Vice President DUAL Commercial (Canada) Inc. 30 Wellington Street West 5 th Floor, Toronto, Ontario M5L 1B1 T: E: info@dualcanada.com DUAL Commercial (Canada) Inc. is part of Hyperion Insurance Group Limited. Hyperion Insurance Group Limited is registered in England and Wales under company registration number

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