Data Processing Agreement

Transcription

1 Data Processing Agreement This Data Processing Agreement with EU Standard Contractual Clauses (Processors), (the DPA ) supplements the Dropbox Business Agreement between Dropbox, Inc. and Dropbox International Unlimited Company (together, Dropbox ) and the customer agreeing to these terms (the Agreement ). Capitalized terms used, but not defined, in this DPA are defined in the Agreement. 1. Details of Processing. Details of Dropbox s role as a processor of Personal Data under the Agreement are set forth below: 1.1. Subject Matter of the Personal Data Processing: The provision of the Services by Dropbox to Customer Duration of the Personal Data Processing: The Term, and any period after the Term prior to Dropbox s deletion of Customer Data Nature and Purpose of the Personal Data Processing: To enable Customer to receive and Dropbox to provide the Services Categories of Personal Data: To the extent the Customer Data contains Personal Data, it may consist of end users identifying information and organization data (both on-line and offline) as well as documents, images and other content or data in electronic form stored or transmitted by End Users via the Services Data Subjects: To the extent the Customer Data contains Personal Data, it may concern Customer s End Users, as well as any individuals collaborating or sharing with these End Users. 2. Application. This DPA applies as follows: 2.1. the EU Standard Contractual Clauses apply to data processed by the Services as this term is defined in the Agreement, and future variations of the Services, but does not apply to Beta Services; and 2.2. the GDPR Addendum attached hereto as Exhibit B, applies solely to the extent required by EU Data Protection Law, and will take effect on May 25, Effect of DPA. If a provision in this DPA conflicts with a provision in the Agreement, then this DPA will control. The Agreement will remain in full force and effect and will be unchanged except as modified by this DPA. This DPA and the EU Standard Contractual Clauses will terminate automatically upon expiration or termination of the Agreement.

2 Exhibit A Commission Decision C(2010)593 EU Standard Contractual Clauses (processors) For the purposes of Article 26(2) of Directive 95/46/EC for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection Name of the data exporting organization: The Customer that is a party to the Dropbox Services Agreement with Dropbox International Unlimited Company (the Data Exporter ) And Name of the data importing organization: Dropbox, Inc. Address: 333 Brannan Street, San Francisco, CA USA (the Data Importer ) each a party ; together the parties, HAVE AGREED on the following Contractual Clauses (the Clauses), in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1. Clause 1 Definitions a. personal data, special categories of data, process/processing, controller, processor, Data Subject and supervisory authority shall have the same meaning as in Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data; b. the Data Exporter means the controller who transfers the personal data; c. the Data Importer means the processor who agrees to receive from the Data Exporter personal data intended for processing on his behalf after the transfer in accordance with his instructions and the terms of the Clauses and who is not subject to a third country s system ensuring adequate protection within the meaning of Article 25(1) of Directive 95/46/EC; d. the Sub-Processor means any processor engaged by the Data Importer or by any other Sub-Processor of the Data Importer who agrees to receive from the Data Importer or from any other Sub-Processor of the Data Importer personal data exclusively intended for processing activities to be carried out on behalf of the Data Exporter after the transfer in accordance with his instructions, the terms of the Clauses and the terms of the written subcontract; e. the applicable data protection law means the legislation protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the processing of personal data applicable to a data controller in the Member State in which the Data Exporter is established; f. technical and organizational security measures means those measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.

3 Clause 2 Details of the transfer The details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses. Clause 3 Third-party beneficiary clause 1. The Data Subject can enforce against the Data Exporter this Clause, Clause 4(b) to (i), Clause 5(a) to (e), and (g) to (j), Clause 6(1) and (2), Clause 7, Clause 8(2), and Clauses 9 to 12 as third-party beneficiary. 2. The Data Subject can enforce against the Data Importer this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where the Data Exporter has factually disappeared or has ceased to exist in law unless any successor entity has assumed the entire legal obligations of the Data Exporter by contract or by operation of law, as a result of which it takes on the rights and obligations of the Data Exporter, in which case the Data Subject can enforce them against such entity. 3. The Data Subject can enforce against the Sub-Processor this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where both the Data Exporter and the Data Importer have factually disappeared or ceased to exist in law or have become insolvent, unless any successor entity has assumed the entire legal obligations of the Data Exporter by contract or by operation of law as a result of which it takes on the rights and obligations of the Data Exporter, in which case the Data Subject can enforce them against such entity. Such third-party liability of the Sub-Processor shall be limited to its own processing operations under the Clauses. 4. The parties do not object to a Data Subject being represented by an association or other body if the Data Subject so expressly wishes and if permitted by national law. Clause 4 Obligations of the Data Exporter The Data Exporter agrees and warrants: a. that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities of the Member State where the Data Exporter is established) and does not violate the relevant provisions of that State; b. that it has instructed and throughout the duration of the personal data-processing services will instruct the Data Importer to process the personal data transferred only on the Data Exporter s behalf and in accordance with the applicable data protection law and the Clauses; c. that the Data Importer will provide sufficient guarantees in respect of the technical and organizational security measures specified in Appendix 2 to this contract; d. that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation; e. that it will ensure compliance with the security measures; f. that, if the transfer involves special categories of data, the Data Subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of Directive 95/46/EC;

4 g. to forward any notification received from the Data Importer or any Sub-Processor pursuant to Clause 5(b) and Clause 8(3) to the data protection supervisory authority if the Data Exporter decides to continue the transfer or to lift the suspension; h. to make available to the Data Subjects upon request a copy of the Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for Sub-Processing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information; i. that, in the event of sub-processing, the processing activity is carried out in accordance with Clause 11 by a Sub- Processor providing at least the same level of protection for the personal data and the rights of Data Subject as the Data Importer under the Clauses; and j. that it will ensure compliance with Clause 4(a) to (i). Clause 5 Obligations of the Data Importer The Data Importer agrees and warrants: a. to process the personal data only on behalf of the Data Exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the Data Exporter of its inability to comply, in which case the Data Exporter is entitled to suspend the transfer of data and/or terminate the contract; b. that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the Data Exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the Data Exporter as soon as it is aware, in which case the Data Exporter is entitled to suspend the transfer of data and/or terminate the contract; c. that it has implemented the technical and organizational security measures specified in Appendix 2 before processing the personal data transferred; d. that it will promptly notify the Data Exporter about: i. any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation; ii. any accidental or unauthorized access; and iii. any request received directly from the Data Subjects without responding to that request, unless it has been otherwise authorized to do so; e. to deal promptly and properly with all inquiries from the Data Exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred; f. at the request of the Data Exporter to submit its data-processing facilities for audit of the processing activities covered by the Clauses which shall be carried out by the Data Exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the Data Exporter, where applicable, in agreement with the supervisory authority; g. to make available to the Data Subject upon request a copy of the Clauses, or any existing contract for subprocessing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the Data Subject is unable to obtain a copy from the Data Exporter;

5 h. that, in the event of sub-processing, it has previously informed the Data Exporter and obtained its prior written consent; i. that the processing services by the Sub-Processor will be carried out in accordance with Clause 11; j. to send promptly a copy of any Sub-Processor agreement it concludes under the Clauses to the Data Exporter. Clause 6 Liability 1. The parties agree that any Data Subject, who has suffered damage as a result of any breach of the obligations, referred to in Clause 3 or in Clause 11 by any party or Sub-Processor is entitled to receive compensation from the Data Exporter for the damage suffered. 2. If a Data Subject is not able to bring a claim for compensation in accordance with paragraph 1 against the Data Exporter, arising out of a breach by the Data Importer or his Sub-Processor of any of their obligations referred to in Clause 3 or in Clause 11, because the Data Exporter has factually disappeared or ceased to exist in law or has become insolvent, the Data Importer agrees that the Data Subject may issue a claim against the Data Importer as if it were the Data Exporter, unless any successor entity has assumed the entire legal obligations of the Data Exporter by contract of by operation of law, in which case the Data Subject can enforce its rights against such entity. The Data Importer may not rely on a breach by a Sub-Processor of its obligations in order to avoid its own liabilities. 3. If a Data Subject is not able to bring a claim against the Data Exporter or the Data Importer referred to in paragraphs 1 and 2, arising out of a breach by the Sub-Processor of any of their obligations referred to in Clause 3 or in Clause 11 because both the Data Exporter and the Data Importer have factually disappeared or ceased to exist in law or have become insolvent, the Sub-Processor agrees that the Data Subject may issue a claim against the data Sub-Processor with regard to its own processing operations under the Clauses as if it were the Data Exporter or the Data Importer, unless any successor entity has assumed the entire legal obligations of the Data Exporter or Data Importer by contract or by operation of law, in which case the Data Subject can enforce its rights against such entity. The liability of the Sub-Processor shall be limited to its own processing operations under the Clauses. Clause 7 Mediation and jurisdiction 1. The Data Importer agrees that if the Data Subject invokes against it third-party beneficiary rights and/or claims compensation for damages under the Clauses, the Data Importer will accept the decision of the Data Subject: a. to refer the dispute to mediation, by an independent person or, where applicable, by the supervisory authority; b. to refer the dispute to the courts in the Member State in which the Data Exporter is established. 2. The parties agree that the choice made by the Data Subject will not prejudice its substantive or procedural rights to seek remedies in accordance with other provisions of national or international law. Clause 8 Cooperation with supervisory authorities 1. The Data Exporter agrees to deposit a copy of this contract with the supervisory authority if it so requests or if such deposit is required under the applicable data protection law. 2. The parties agree that the supervisory authority has the right to conduct an audit of the Data Importer, and of any Sub-Processor, which has the same scope and is subject to the same conditions as would apply to an audit of the Data Exporter under the applicable data protection law.

6 3. The Data Importer shall promptly inform the Data Exporter about the existence of legislation applicable to it or any Sub-Processor preventing the conduct of an audit of the Data Importer, or any Sub-Processor, pursuant to paragraph 2. In such a case the Data Exporter shall be entitled to take the measures foreseen in Clause 5(b). Clause 9 Governing law The Clauses shall be governed by the law of the Member State in which the Data Exporter is established. Clause 10 Variation of the contract The parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause. Clause 11 Sub-processing 1. The Data Importer shall not subcontract any of its processing operations performed on behalf of the Data Exporter under the Clauses without the prior written consent of the Data Exporter. Where the Data Importer subcontracts its obligations under the Clauses, with the consent of the Data Exporter, it shall do so only by way of a written agreement with the Sub-Processor which imposes the same obligations on the Sub-Processor as are imposed on the Data Importer under the Clauses. Where the Sub-Processor fails to fulfill its data protection obligations under such written agreement the Data Importer shall remain fully liable to the Data Exporter for the performance of the Sub-Processor s obligations under such agreement. 2. The prior written contract between the Data Importer and the Sub-Processor shall also provide for a third-party beneficiary clause as laid down in Clause 3 for cases where the Data Subject is not able to bring the claim for compensation referred to in paragraph 1 of Clause 6 against the Data Exporter or the Data Importer because they have factually disappeared or have ceased to exist in law or have become insolvent and no successor entity has assumed the entire legal obligations of the Data Exporter or Data Importer by contract or by operation of law. Such third-party liability of the Sub-Processor shall be limited to its own processing operations under the Clauses. 3. The provisions relating to data protection aspects for sub-processing of the contract referred to in paragraph 1 shall be governed by the law of the Member State in which the Data Exporter is established. 4. The Data Exporter shall keep a list of sub-processing agreements concluded under the Clauses and notified by the Data Importer pursuant to Clause 5(j), which shall be updated at least once a year. The list shall be available to the Data Exporter s data protection supervisory authority. Clause 12 Obligation after the termination of personal data-processing services 1. The parties agree that on the termination of the provision of data-processing services, the Data Importer and the Sub-Processor shall, at the choice of the Data Exporter, return all the personal data transferred and the copies thereof to the Data Exporter or shall destroy all the personal data and certify to the Data Exporter that it has done so, unless legislation imposed upon the Data Importer prevents it from returning or destroying all or part of the personal data transferred. In that case, the Data Importer warrants that it will guarantee the confidentiality of the personal data transferred and will not actively process the personal data transferred anymore. 2. The Data Importer and the Sub-Processor warrant that upon request of the Data Exporter and/or of the supervisory authority, it will submit its data-processing facilities for an audit of the measures referred to in paragraph 1.

7 Additional Provisions Capitalized terms used in Sections A to D and the Appendices but not defined in the Clauses are defined in the Agreement. A. Security Audit. The data importer maintains ISO/IEC and ISO/IEC certifications, which are issued by an independent third party auditor. The data importer will continue to undergo regular ISO/IEC 27001:2013 and ISO/IEC audits necessary for maintaining such certifications for the Services during the Term. The data importer also regularly undergoes Service Organization Control 2 (SOC 2) Type II audits. Subject to the data importer s confidentiality obligations and no more than once a year, the data importer will provide the data exporter with a copy of the SOC 2 Type II Report upon written request. The data importer will make new SOC 2 reports available as they are completed subject to the data importer s confidentiality requirements. The data exporter agrees that the data importer s obligations set forth in this Section A fully satisfy the audit rights under Clause 5(f) and Clause 12 (2) of the Clauses. B. Sub-processing. The data importer may engage other companies to provide limited parts of the Services (including support services) on the data importer s behalf, and the data exporter consents to the data importer subcontracting the processing of personal data to such sub-processors as described in the Clauses. The data importer will ensure that any sub-processor will only access and use personal data to provide the Services as set forth in a written agreement between the data importer and the sub-processor. The data exporter acknowledges that any requirements applicable to the data importer under the Clauses in respect of agreements with sub-processors shall be satisfied in full provided that the sub-processing agreement between the data importer and the sub-processor provides at least the level of data protection required under the Dropbox Business Agreement. C. Liability. The Clauses shall be subject to the limitations and exclusions of liability contained in the Limitation of Liability section of the Dropbox Business Agreement, such that the total liability of the data importer and Dropbox International Unlimited Company, in aggregate, shall not exceed the limitations set out in the Dropbox Business Agreement. The data exporter shall not be entitled to recover from both the data importer and Dropbox International Unlimited Company in respect of the same loss. D. Application. This DPA and the EU Standard Contractual Clauses apply to data processed by the Services as this term is defined in the Agreement, and future variations of the Services, but does not apply to Beta Services.

8 This Appendix forms part of the Clauses. Data Exporter Appendix 1 to the EU Standard Contractual Clauses The Data Exporter is the customer to the Agreement, as amended by the DPA. Data Importer The Data Importer is Dropbox, Inc. ( Dropbox ), a global provider of cloud services for individuals and business. Dropbox provides a website, software and mobile applications that allow people to store files, synchronize files across multiple devices, and collaborate with others. Dropbox s service may also be accessed by Application Programming Interfaces (APIs). Data Subjects The personal data transferred concern the Data Exporter s and Data Exporter s affiliates end users including employees, consultants and contractors of the Data Exporter, as well as any individuals collaborating or sharing with these end users using the services provided by Data Importer. Categories of data The personal data transferred concern end users identifying information and organization data (both on-line and offline) as well as documents, images and other content or data in electronic form stored or transmitted by end users via Data Importer s services. Processing operations The personal data transferred will be subject to the following basic processing activities (please specify): Scope of Processing. The scope and purposes of processing the Data Exporter s personal data is described in the DPA to which these Clauses are annexed as well as the Agreement between Data Exporter and Data Importer. Term of Processing. The term for data processing will be the term set forth in the applicable Agreement. Data Deletion or Return. Upon expiration or termination of the Agreement, Data Importer agrees to delete or return Data Exporter s personal data from Data Importer s service, in accordance with the terms and conditions of the Agreement. Access to Data. Data Exporter may designate an administrator who will have the ability to access Data Exporter s personal data in accordance with the Agreement. In addition, an individual end user of Data Exporter will have the ability to access any of such end user s personal data associated with the specific account through which such end user accesses and uses the service in accordance with the functionality of the service, the Agreement and the agreement between Dropbox and the individual Data Exporter end user. Sub-processing. Data Importer may engage other companies to provide parts of the service on Data Importer s behalf. Data Importer will ensure that any such Sub-Processors will only access and use any personal data of Data Exporter to provide the service in accordance with the Agreement.

9 Appendix 2 to the EU Standard Contractual Clauses This Appendix forms part of the Clauses and must be completed and signed by the parties. Description of the technical and organizational security measures implemented by the Data Importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached): Data Privacy Contact The data privacy officer of the Data Importer can be reached at privacy@dropbox.com Security Measures The Data Importer has implemented and will maintain appropriate administrative, technical and physical safeguards to protect personal data as further described in the Dropbox Business Security Whitepaper (available as of the Effective Date at: and additionally set forth below. Data Importer may update these security measures from time to time, with the most recent version available at the above URL (or other URL as communicated by Data Importer), provided however that Data Importer will notify Data Exporter if Data Importer updates the security measures in a manner that materially diminishes the administrative, technical or physical security features described therein or in this Appendix Service Security. 1.1 Dropbox Architecture. Data Importer s Services are designed with multiple layers of protection, covering data transfer, encryption, network configuration and application-level controls that are distributed across a scalable, secure infrastructure. End users of Data Importer s service can access files and folders at any time from the desktop, web and mobile clients. All of these clients connect to secure services to provide access to files, allow file sharing with others, and update linked devices when files are added, changed or deleted. The service can be utilized and accessed through a number of interfaces. Each has security settings and features that process and protect Customer Data while ensuring ease of access. 1.2 Reliability. Data Importer s Services are developed with multiple layers of redundancy to guard against data loss and ensure availability. 1.3 Encryption. To protect Customer Data in transit between the Customer and Data Importer, Data Importer uses Secure Sockets Layer (SSL)/Transport Layer Security (TLS) for data transfer, creating a secure tunnel protected by 128-bit or higher Advanced Encryption Standard (AES) encryption. Stored Data at rest is encrypted using 256-bit AES encryption. Data Importer s encryption key management infrastructure is designed with operational, technical and procedural security controls with very limited direct access to keys. Encryption key generation, exchange and storage are distributed for decentralized processing. 1.4 User Management Features. End users of Data Importer s service have the ability to restore lost files and recover previous versions of files, ensuring changes to those files can be tracked and retrieved. Data Importer s service allows for the use of a two-step authentication procedure which adds an extra layer of protection. 1.5 Data Centers. Data Importer s corporate and production systems are housed at third-party subservice organization data centers located in the United States or Germany. Data Importer reviews all subservice organization data center Service Organization Control (SOC) 1 and/or SOC 2 reports at a minimum annually for sufficient security controls. 2. Information Security. 2.1 Policies. Data Importer has established a thorough set of security policies covering areas of information security, physical security, incident response, logical access, physical production access, change management and support. These policies are reviewed and approved at least annually. Data Importer personnel are notified of updates to these policies and are provided security training. 2.2 Personnel Policy and Access. Data Importer s internal policies require onboarding procedures that include background checks (as allowed by local laws), security policy acknowledgement, communicating updates to security policy, and non-disclosure agreements. All personnel access is promptly removed when an employee

10 or contractor leaves the company. Data Importer employs technical access controls and internal policies to prohibit employees or contractors from arbitrarily accessing file data and to restrict access to metadata and other information about end users accounts. In order to protect end user privacy and security, only a small number of employers or contractors have access to the environment where end user files are stored. A record of access request, justification and approval are recorded by management and access is granted by appropriate individuals. 2.3 Network Security. Data Importer maintains network security and monitoring techniques that are designed to provide multiple layers of protection and defense. Data Importer employs industry-standard protection techniques, including firewalls, network security monitoring, and intrusion detection systems to ensure only eligible traffic is able to reach Data Importer s infrastructure. 2.4 Change Management. Data Importer ensures that security-related changes have been authorized prior to implementation into the production environments. Source code changes are initiated by developers that would like to make an enhancement to a Data Importer application or service. Changes to Data Importer s infrastructure are restricted to authorized personnel only. Changes to the application level of the services are required to go through automated quality assurance ( QA ) testing procedures to verify that security requirements are met. Successful completion of QA procedures leads to implementation of the change. 2.5 Compliance. Data Importer, its data center providers, and its managed service provider undergo regular security audits which are performed by an independent third party. Data Importer will continue to participate in regular ISO/IEC and ISO/IEC audits. Data importer also reviews SOC 1 and/or SOC 2 reports for all subservice organizations. In the event a subservice organization s SOC 1 and/or SOC 2 report is unavailable, Data Importer performs security site visits to verify applicable physical, environmental, and operational security controls satisfy control criteria and contractual requirements. Data Importer evaluates additional certifications and compliance attestations, as made available to Data Importer by the subservice providers, on an ongoing basis. 3. Physical Security. 3.1 Infrastructure. Physical access to subservice organization facilities where production systems reside are restricted to personnel authorized by Data Importer, as required to perform their job function. Any individuals requiring additional access to production environment facilities are granted that access through explicit approval by appropriate management. 3.2 Office. Data Importer maintains a physical security team that is responsible for enforcing physical security policy and overseeing the security of Data Importer s corporate offices. Access to areas containing corporate services is restricted to authorized personnel via elevated roles granted through the badge access system.

11 Exhibit B Dropbox GDPR Addendum 1. Compliance Assistance. To assist Customer with its compliance obligations under EU Data Protection Laws related to security, data protection impact assessments, and prior consultation with supervisory authorities, Dropbox will make the following available during the Term: (i) the Audit Reports described below; (ii) the information contained in the appendices to the EU Standard Contractual Clauses; and (iii) the information found at and 2. Sub-processors Dropbox Use of Sub-Processors. Customer consents to Dropbox s appointment of Subcontractors, including Sub-processors, to perform the Services. Where a Sub-processor will process Personal Data which is subject to EU Data Protection Laws, Dropbox will ensure that the Sub-processor is subject to contractual obligations regarding Personal Data which satisfy the requirements of EU Data Protection Laws. Dropbox will list its current Sub-processors at: or another link provided by Dropbox from time to time. Dropbox will remain liable for all acts or omissions of its Subcontractors or Sub-processors, and for any subcontracted obligations Customer Objections. Dropbox may add or remove Sub-processors from time to time. Dropbox will inform Customer of new Sub-processors via a subscription mechanism described in the list of Sub-processors linked above. If Customer objects to a change, it will provide Dropbox with notice of its objection to privacy@dropbox.com including reasonable detail supporting Customer s concerns within sixty days of receiving notice of a change from Dropbox or, if Customer has not subscribed to receive such notice, within sixty days of Dropbox publishing the change. Dropbox will then use commercially reasonable efforts to review and respond to Customer s objection within thirty days of receipt of Customer s objection. Dropbox s response to Customer s objection will include, at a minimum, reasonable accommodations, if any, that Customer or Dropbox can take to limit or prevent a new Sub-processor from acting as a processor of Customer Data when Customer makes use of the Services. If Dropbox does not respond to a Customer objection as described above, or cannot reasonably accommodate Customer s objection, Customer may terminate the Agreement by providing written notice to Dropbox: (a) within thirty days of receipt of a Dropbox response that does not comply with this Section 2.2; or (b) if Dropbox fails to respond, within thirty days of the date Dropbox s response was due. 3. Inspections Audit Reports. Dropbox has completed Service Organization Control 2 (SOC 2) Type II, Service Organization Control 1 (SOC 1) Type II, ISO and ISO audits for the Services, which were conducted by an independent auditor that evaluated the design and effectiveness of Dropbox security policies, procedures, and controls. Dropbox will continue to undergo regular Service Organization Control audits for the Service during the Term. At no cost to Customer, upon Customer s written request, but no more than once per year, Dropbox will provide Customer a copy of the most recent SOC 2 Type 2 and ISO Reports (the Audit Reports ), subject to Customer agreeing to treat the SOC 2 report as Dropbox s confidential information pursuant to a non-disclosure agreement Customer Review of Audit Reports. If Customer reasonably believes it needs further information in order to confirm Dropbox s compliance with the provisions of the Agreement relating to Personal Data subject to EU Data Protection Laws, Dropbox will use commercially reasonable efforts to respond to written questions by Customer regarding the Audit Reports Customer Inspection. If Customer is not satisfied with Dropbox s responses to questions provided pursuant to Section 3.2, Dropbox will permit Customer, or an agreed upon Customer representative, subject to appropriate confidentiality obligations, to visit Dropbox s premises and discuss Dropbox s responses with Dropbox personnel Process for Inspections. Dropbox reserves the right to: (i) charge a separate fee for its reasonable costs associated with performing any of its obligations in Section 3.2 or 3.3, provided that Dropbox will provide an estimate of these fees to Customer prior to incurring the costs; or (ii) object to any Customer representative participating in an inspection on the basis that they are not qualified, are not bound by an adequate requirement to protect confidential Dropbox information, or are a competitor of Dropbox. For Customer inspections pursuant to Section 3.3, the Parties will first mutually agree on the scope, timing, and duration of the inspection. Dropbox

12 reserves the right to limit the scope and duration of an inspection to the extent reasonably necessary to avoid compromising the integrity of Dropbox s security or any of its customer s or end user s data. 4. Security Incidents. Dropbox will promptly, and without undue delay, notify Customer if a Security Incident occurs, so long as applicable law allows this notice. Dropbox may limit the scope of, or refrain from delivering, any disclosures to the extent reasonably necessary to avoid compromising the integrity of Dropbox's security, an ongoing investigation, or any customer s or end user's data. Security Incident means any actual unauthorized disclosure of or access to Customer Data, or compromise of Dropbox s systems that Dropbox determines is reasonably likely to result in such disclosure or access, caused by failure of Dropbox's Security Measures and excluding any unauthorized disclosure or access that is caused by Customer or its End Users, including Customer or its End Users' failure to adequately secure equipment or accounts.