Banquet Menu Collection 2004

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2 Company Information A Food Service Leader Centerplate is one of North America's largest providers of food, beverage, merchandise and facility design and management services for sports, convention and entertainment venues. With over 140 client accounts and revenues exceeding $550 million, Centerplate serves the largest number of major convention centers in the United States, and it is the largest foodservice provider to NFL stadiums and Minor League Baseball parks. A private company, Centerplate is based in Spartanburg, S.C. and has regional offices located throughout the U.S. and Canada. It has more than 32,000 full- and part-time time employees. Serving Clients, Guests and Fans Since 1971, Centerplate has been serving clients, guests and fans, while continuing to achieve record account growth and retention. The company is proud d of its market leadership, longstanding relationships with clients, and reputation as an innovative, full-service operator. Its experienced management team, including general eral managers, boasts an average tenure of more than 10 years. Centerplate specializes in serving professional and collegiate sports facilities, civic and convention centers, indoor arenas, outdoor amphis,, theme parks, museums and airports. Facility Design and Management Complete facility design and construction management services are e provided by an in- house staff of tenured professionals. National agreements and contract pricing for equipment enable Centerplate to complete projects of all sizes within budget and on-time. Comprehensive facility management services include event booking and ticketing, ushering, parking, maintenance, security, food, beverage, restaurant rant and club dining, suite services, customer services and retail merchandise. 2

3 Introduction Centerplate is delighted to present to you our Catering policies and procedures. As the exclusive caterer for the Miami Beach Convention Center, we understand the importance of your special event. From consistently fine cuisine e to professionally delivered service, Centerplate s s team of culinary and service professionals will help you design n a dining experience that is uniquely your own. Please read our Catering policies and procedures. Your signed acknowledgement a of this information will serve as an integral part of your Banquet Contract. Event Specifications Your event is most important to us. It is necessary, therefore, that the information for hosted events (dates, times, locations, estimated attendance, menu selections) and public food service information (show hours, meeting schedules, registration times) be provided a minimum of six (6) weeks prior to the start of the event. Deposit A signed Banquet Contract, credit card on file and one-hundred percent (100%) payment are needed in order for services to occur. All Centerplate Miami Clients We are required to receive one-hundred percent (100%) payment no later than two weeks prior to the scheduled event, with fifty percent (50%) deposit six s (6) weeks in advance. If the total payment is less than $1,000.00, total payment is due e no later than two weeks prior to the event or if less than two weeks out, total payment is due at signing of contract (minimum of one week). Credit Credit Card payments in excess of $5,000 will be charged a three percent (3%) handling fee. Upon conclusion of your event, we will forward to your attention a copy of the Final Invoice along with an Event Evaluation Form. Centerplate reserves the right to charge credit card on file within 15 Days in Receipt of invoice. 3

4 Advance Payments Advance payments must be in the form of a company check drawn on a U.S. Bank. Centerplate reserves the right to check funds availability on any y check used for deposit or final payment. Lack of available funds will necessitate a valid, optional method of payment before services may be rendered. In the event an Advance Payment is less than $1,000 the payment may be placed on any credit card accepted by Centerplate. Credit Cards - Mandatory Centerplate requires that a major credit card be held on file in our office before your event commences so that any on-site replenishments or additional orders may be processed. Please be advised that services may not not be provided without the signed credit card authorization on file prior to the event. Wire Transfers Centerplate requires that Upon Wire Completion, to forward a copy y of your Receipt via or Fax Wiring Instructions: Bank of America 901 Main Street Dallas, TX Account # ABA # Swift Code # BOFAUS3N Name on Account: Volume Services America, Inc. Dba Centerplate 201 East Broad Street Spartanburg, SC Cancellations Any notification of cancellation must be received in writing. If a definite booking is canceled for any reason other than fire, natural catastrophe or Act of God, the client is liable for the following liquidated damages: 0-14 Days 100% of projected food and beverage revenues Days 75% of projected food and beverage revenues Days 50% of projected food and beverage revenues This policy may not be modified without the written consent of an executive officer of Centerplate. Guarantees So that proper planning and execution of the event may occur, the e client is required to guarantee the number of attendees. The client is responsible for r payment of the final guarantee number even if fewer guests actually attend the function. The client assumes the responsibility to establish guaranteed attendance. tendance. Any change 4

5 Guarantees Events Under 500 Guests Guarantee required at least three (3) business days prior to the event. Events Between 500 1,000 Guests Guarantee required at least five (5) business days prior to the event. Events over 1,000 Guests Firm Guarantee required at least ten (10) business days prior to the event. Final Guarantee required at least five (5) business days prior and a will equal up to 15% above the Firm Guarantee. Please note that Final Guarantees may not go below Firm Guarantees. Specialty Events Meal Functions of 1,000 and above are considered Specialty Events and may require customized menus not included in our Banquet Menu Collection Your Catering Representative will work with you to design menus that are creatively and logistically appropriate for large numbers. In certain cases, additional labor and equipment fees may be applied to orchestrate such events. Menu prices quoted for f larger events may also increase due to any decline in number of guests. Centerplate will allow for numbers greater than the guarantee by preparing for and requesting space for five percent (5%) over the guaranteed attendance (under 500), up to thirty (30) additional guests (above 1,000). Increases in attendance tendance given after the final guarantee deadline may be subject to additional charges. A ten percent (10%) charge will apply to the per Guest price of the increased attendance if in excess of thirty (30) guests. Centerplate cannot be responsible or liable for serving these additional guests, but will make every effort to do so based upon n availability of additional products, service staff and space. Our menu prices are based on Banquet seating in rounds of ten (10). Any deviation from this number may require additional staffing charges. 5

6 Hosted Coupons If you should choose to provide your attendees or staff with coupons to be used in the various Retail Outlets open during your event, Centerplate can provide p these for you. The coupons will be added to your Master Account and will be treated as a Catered Event, requiring advance guarantees. Limited dollar amounts may be established or the coupons may be for an unlimited amount. Providing your own coupons is also acceptable. Coupons must be the size and paper weight of a dollar r bill. The coupon must specify the dollar value, date coupon is valid for and that No exchange or cash change allowed.. The Centerplate Catering Department can supply sample coupons upon request. Specialty Orders Specialty products that are not listed on our Banquet Menu Collection 2007 may be provided upon request. However, these Specialty products may not t be returned to Centerplate. Additional Charges All food and beverage orders are subject to a 20% service charge and 9% sales tax. Florida sales taxation is comprised of 7% state and 2% City of Miami Beach resort tax. Service charges are considered taxable income in the state of Florida. Items such as equipment rental and attendant fees are subject to sales tax only. Non-food and beverage items are subject to sales tax only. Returned Checks You will be responsible for all fees incurred on a returned company or personal check. Fees will include, but not necessarily be limited to all bank charges arges and a penalty of $50.00 or 2% of your contracted event, whichever amount is greater er. Delayed Service On the day of your event, if the contracted start and ending service time of your function changes by 30 minutes or more, additional labor charges will apply. Holidays Events scheduled on nationally recognized holidays may be subject t to Additional Labor Fees for set-up and service. Outlined below is the list of nationally recognized holidays: New Year s s Eve, New Year s s Day, Martin Luther King Day, Presidents Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve & Christmas Day. 6

7 Deliveries When our banquet department makes a delivery, a delivery ticket must be signed to confirm that we have delivered the contracted amount at the correct time. If you or your designated staff members are not there to receive and sign for this order, we will not leave the products unattended. We will, however, leave a note stating that we attempted to deliver your order. You may contact the phone number listed to reschedule delivery and we will also attempt a redelivery fifteen n minutes later. Health Regulations Florida health regulations require that no remaining food or beverage erage shall be removed from the premises. Upon the conclusion of the function, such food and beverage becomes property of Centerplate. Minimum Orders Orders under $ are subject to a $ Delivery Fee per location. l Room Changes Moving products from the contract specified location to another location on the day of the event may be subject to an associated charge of $100 to $400,, determined by the complexity of the service relocation. China Service All food and beverage functions inside meeting rooms and plated / buffet meals inside the exhibit halls and the routinely use China Service. High-grade grade disposable service ware is used on the concourses outside the meeting rooms and inside ide the exhibit hall. However, if China is preferred, the following charges will apply: Refreshment and Breaks - $.50 per Guest, per contracted event Receptions - $1.00 per Guest, per contracted event All bar services with the MBCC and the utilize high-grade grade disposable glassware. 7

8 Linen and Centerpieces White tablecloths and White napkins are included in the meal price of all catered plated and buffet meals. The facilities (MBCC) handle topping of tables for r any function that does not require food/beverage service. Specialty linens may be rented by the client, accepting full responsibility for delivery and pick-up after the event or Centerplate will rent linen on behalf of the client, applying charges for this service to the client s s account. Centerplate does not provide complimentary centerpieces, eces, but will make arrangements based on the client s s specifications or the client may provide their own centerpieces. Water Service Options Complimentary water service is provided at podiums and headtables s by SMG, the facility management company. Centerplate can provide additional Water Service options as follows: 5-Gallon Water Coolers - initial cost of $ per cooler (includes one five-gallon Water Bottle) and $ per replenished five-gallon Water Bottle. Client to make arrangements through show decorator. Individual Bottled Water at $ per bottle Beverages On Consumption Billing beverages on consumption is available upon request. If ending consumption numbers do not exceed fifty-percent percent (50%) of the initial order, there will be a Product Return Fee charged of fifty-percent (50%) of the difference between beginning and ending inventory. Special order products and certain packaged items may not be billed on consumption. Please see your Catering g representative for details. Exhibitor Booth Orders and Deliveries Exhibitor Booth Catering DOES NOT supply tables, countertops, cleaning c of Booth nor electrical requiements for your booth, you MUST order through your service contractor or show decorator. All food and beverage orders require a full payment 100% in advance. ance. We 8

9 Alcoholic Beverages Centerplate is the Sole Liquor Licensee at the Miami Beach Convention ntion Center and the, as granted by the by the State of Florida, Division of Alcoholic Beverages & Tobacco, and is held responsible for complying with its regulations. To protect the integrity of our license, Centerplate will dutifully enforce the following: No alcoholic beverages shall be brought into the facility for sampling or consumption ALL Alcohol Services Require A Centerplate state-licensed Bartender. Client is responsible for $ Min. of 3 hrs shift per Service Personnel (subject to size of function).** Persons under the age of twenty-one will not be permitted to purchase or consume alcoholic beverages Persons who appear intoxicated will not be permitted to purchase or consume alcoholic beverages Centerplate reserves the right to refuse service to anyone who is unable to produce proper identification or who appears to be intoxicated Donated Alcoholic Beverages Donated wine and champagne may be permitted with approval from an executive officer of Centerplate. Written requests shall be submitted to the Catering Sales Office thirty (30) days prior to the event, indicating the event, event date, source of donation, number of bottles / cases and delivery date. If approved, a Mandatory Corkage fee of $ $75.00 per bottle (750ml) will be charged for all wine or champagne brought on the premises, whether opened d or not. Corkage fees are subject to a 20% service charge and 9% sales tax. Centerplate is not responsible for spoilage, uncorked bottles not t consumed, or any bottles left on premises after the event. All donated product that t is unopened must be removed from the property at the conclusion of the event. Food and Beverage Sampling Centerplate at the Miami Beach Convention Center and the retains the exclusive right to provide, control and retain all food and beverage services throughout the Facilities for events including the sale and service of catering, concessions, alcohol, 9

10 The exclusive rights may be waived in the case of trade-exhibit exhibit shows or conventions that are of a food and/or beverage nature and are not open to the general eral public. Exhibitors may exhibit only merchandise that they normally serve or produce in the ordinary course of their business and may only distribute such quantities that are reasonable in regard to the purpose of promoting the merchandise. Food service exhibitors itors may distribute food samplings in the contracted areas only and must not compete with food and beverage services offered for sale by the Catering Sales Office or in concession cession operations. Free samples are limited to 4 ounces of liquid (non-alcoholic) and 2 ounces food portion. Exhibitors or Show Managers are not permitted to bring food, beverages erages and/or alcoholic beverages for use in the hospitality or backstage areas. Any exceptions to the above require a minimum of two months prior r written approval. If an exhibitor requires food to be cooked or heated at one of their t exhibits, they must contact the Catering Sales Office for arrangements. Any exhibitors giving away food and beverage products must provide the Catering Sales Office a Certificate of Liability Insurance naming Centerplate and a the Miami Beach Convention Center as additional insured a minimum of seven (7) days prior to the sampling. No one is to use the kitchen or any of the service areas without direct approval and involvement of the Catering Sales Office at the Miami Beach Convention ention Center. Exhibitors will also be fully responsible for any and all liabilities ities that may result from consumption of their products. Exhibit Floor Events It is understood by the client that for any food related function n held on the show floor (booth service, show management receptions, etc.) tables (6 & 8 ) 8 ) for food and beverage must be obtained through the Show Decorator. Disposable serviceware is used on all food and beverage functions on the Exhibit floor. Should client request china, China and Silverware rental fees and d replacement costs $2-10 per unit will apply. 10

11 For meal functions on the show floor, the client must provide any y Pipe and Drape required for staging of the food and beverage. Floor Plans also need to be provided for show floor functions prior to the event. Shipments Any items being shipped to Centerplate for use during a food related event should be shipped to: Centerplate Warehouse, Miami Beach Convention Center,, S.W. Corner of Hall C, 1901 Convention Center Drive, Miami Beach, FL The shipping label should state the name and date of the event and the name of the individual on site who will be retrieving the shipment. Please note that All deliveries have to be made from 7:00am to 2:00pm Monday to Friday. Concessions Exhibit Hall Concessions: Appropriate operation will occur during all show hours. Concessions may be operated without any guarantees during the final exhibitor s s move-in period (last day before show begins). For additional move-in concession hours, a minimum revenue guarantee of $1,800-$4,500 $4,500 is required. If the guaranteed minimum is not achieved, the difference in actual revenue and guarantee will be applied to the Master Account of show management. Protected Space Our permanent concession stands require a queuing space of at least 25 feet directly in front of each stand. Additionally, there should not be any visually impairing i sets (i.e. booths, walls, equipment, etc.) directly in front of the stands. Additional space will be required for seating. Exhibit Hall Specialty Restaurants Specialty Restaurants incorporated into your show floor require a minimum space allocation of 100 ft x 40 ft contiguous space. This area will encompass e our retail set-up, prep area, queuing space and cashier set-ups. Additional space will be required for major seating on the show floor. 11

12 Baggage/parcel Service Centerplate will retain the right to amend Baggage/Parcel Check hours of operation in the event of a security breach. Centerplate reserves the right to refuse check-in of high value items such as laptop computers, electronic devices, and other high value items. Baggage/Parcel Check will be considered a secure area and therefore personnel other than Centerplate will not be permitted in these areas. Centerplate will check unlimited items and a flat fee of $ the master account. A $ per eight (8) hour shift/day minimum guarantee is required ed by Show Management for this service to be provided. Additional hours (above the said d 8 hour shift/day, the hourly fee of $ (per 3hr shift) per attendant will be applicable.. Any changes, revisions, additions, or deletions made on this contract must be mutually agreed a upon by both parties in writing. Security may be requested and provided at an additional fee. All l unclaimed baggage and parcels will be returned to Show Management or Building Security depending on the time. Conclusion We look forward to serving you. We believe adherence to these policies p will provide assurance that all parties have complete understanding of your event e specifications. 12

13 Terms and Conditions If signed contract and deposit are not received by due date, Centerplate has the right to make necessary price increases due to the price fluctuation tion of food/beverage product, labor cost or taxes. All food and beverage must be purchased from Centerplate and none can be brought in by the Customer or Customer s s exhibitors or assigns. It is the responsibility of Show Management to notify their participants that Centerplate is the exclusive caterer for the Miami Beach Convention Center and The. Food and Beverage services introduced into an event from an unauthorized source will be required to cease services and remove products from the location. The Customer agrees to be responsible for any damages to the premises during the period of time they are under the Customer s s control and/or the control of any independent contractor hired by the Customer. Customer agrees to indemnify and hold Centerplate (and its directors, officers, employees and agents) harmless from any liability, losses, damages, judgments, liens, expenses, and costs sustained or incurred in connection c with any claims, demands, suits, actions or proceedings made or brought against any a such party as a result of any negligent acts of omissions of Customer, its directors, officers, employees, agents and invites. It is agreed that Centerplate shall not be held responsible for any losses resulting from the non-fulfillment of any terms or provisions of this agreement if they shall be delayed or prevented because of war, revolution, riot or other disorder, strike or any other labor troubles, fire, flood, act of God. Furthermore, Centerplate shall ll not be held responsible for any other act within reasonable diligence that it is unable to prevent. p Complaints and objections to the function hereunder must be made in writing to the General Manager of Centerplate within 24 hours of the event. 13

14 Terms and Conditions (continued) Any changes, revisions, additions, and/or deletions made on this contract must be agreed upon and initialed by both parties at time of changes, revisions,, additions, or deletions. A Final Invoice will be mailed to the customer within two weeks following the conclusion of the event. All charges will be listed for review, including labor fees, service fees and taxes. Exhibit material, samples, prizes, equipment and other items belonging to the Customer are placed on the premises at the owner s s risk. Each person signing this contract on behalf of the Customer represents esents that he or she has full authority to bind Customer. ACKNOWLEDGEMENT This policy statement is part of your Banquet Contract. After carefully c reading, please acknowledge these requirements by signing as indicated below and return along with the signed final page of your catering contract. Thank you for your understanding and consideration. I,, agree to the statements as declared in this policy. Client Signature: Date: Centerplate Signature: Date: 14

CATERING MENU SELECTIONS CATERING TERMS AND CONDITIONS

CATERING MENU SELECTIONS CATERING TERMS AND CONDITIONS Catering Menus Centerplate is the exclusive provider of food & beverage services within The Pasadena Convention Center & Civic Auditorium. If you have selected one of the above mentioned venues for your