LifePRO. System features. About LifePRO. Contents

Transcription

1 LifePRO System features About LifePRO EXL s LifePRO administrative solution was developed specifically to take advantage of client server technology, providing flexible support for an extremely broad range of life, health and annuity products. LifePRO streamlines policy administration through features such as a flexible product engine, real-time customer service and extensive agent compensation support. Communication with other applications is enhanced via the use of Microsoft SQL as the operational database. In addition, Application Programming Interfaces (APIs) developed in.net provide real-time access to LifePRO data and business logic for the purposes communicating with external applications such as client and agent web portals. Contents About LifePRO...1 System architecture...2 Product engine...3 Multi company support...4 Central client file...5 New business...5 Policyowner service...6 Billing and collections...8 Agency / commissions support Policy pages / correspondence...11 Accounting support...12 Reinsurance...13 Illustrations...13 Claims processing...14 Immediate annuities...15 Group administration...16 Valuation support...16 Tax reporting...17 Online documentation...17 ExlService Holdings, Inc

2 LifePRO System architecture Designed for the Client Server environment, LifePRO allows companies to take advantage of Windows technology in order to achieve: Ease of deployment Scalability Reporting flexibility Flexible access to external systems Developed in Fujitsu NetCOBOL for Windows, one of the key goals of the system design is to achieve a high degree of code reusability. Dynamic black box programming modules centralize calculation and processing routines. This not only results in more efficiency in system processing, but also makes system modifications less complex. LifePRO also offers standard exit routines within the LifePRO product engine, which allow customers to easily introduce unique or exception programming logic without modifying the base system code. LifePRO can be deployed via Windows Thin Client, which allows ease of access and implementation across the enterprise. Flexible access to customer data is one of the key advantages of the current architecture, and can help customers develop a flexible Service Oriented Architecture. The Microsoft SQL database provides access to normalized data for the purposes of data queries and interaction with external databases. Business APIs LifePRO Business APIs open up access to system processing logic and data. The Business APIs provide the ability to access LifePRO business logic for functions such as quotes and illustrations, without being required to duplicate the existing business logic in external applications. Available Business APIs include: View related policies View policy and benefit information View and update name & address information Surrender quote Values quote Loan quote Illustrations for life, annuity and universal life Add or update agent licensing and hierarchy information Balance inquiry Add deposit allocations & systematic financial requests Access LifePRO database

3 LifePRO Product engine LifePRO offers product design flexibility and the ability to support an extremely wide range of individual life, health and annuity products. LifePRO s product engine allows companies to respond quickly to marketplace changes in today s competitive environment. Products are introduced without the need for programming, via easy to understand setup questions and table definition screens. Design flexibility is provided through the unbundling of insurance product features. Simply turn on and define the features needed for each benefit. Information can easily be shared across many plans, or customized for a specific plan code. LifePRO also offers the ability to customize plan rates and rules according to the policy issue state, billing group or individual client ID. LifePRO also offers extensive flexibility when packaging products. Save setup time by re-using a common benefit for many different products. LifePRO automatically chooses the correct benefit for a specific state or country within an effective date, reducing the number of overall plan codes and minimizing issue errors. LifePRO product engine features include: Real-time product testing routines Ability to load rates from an ASCII input file Automatic substitution of product features as of an issue or effective date Built in user exits for custom calculations Automatically move products from test to production environment Customize product definition for a specific billing group, client ID or policy number Extensive copy & clone capabilities Integrated illustrations via an API with no additional product setup required LifePRO supports a wide variety of life, health and annuity products, including: Term Whole life Participating whole life Interest sensitive whole life Joint first and second to die Universal life Variable universal life Fixed premium universal life Flexible and single premium deferred annuities Variable annuities Single premium immediate annuities Equity indexed annuities Tax sheltered annuities Multi-tiered annuities (shadow funds) Long term care Disability income Medicare supplement Major medical Accidental death & dismemberment Coronary care Critical care Hospital indemnity Cancer Mortgage protection Funeral home expense / pre-need Group life, disability and health

4 LifePRO LifePRO also supports an extensive array of additional benefit and riders, including: Waiver of premium Accidental death Spouse insured rider Child insured rider Family rider Disability income Inflation protection Return of premium Annuity rider Guaranteed insurability Payor waiver Paid up term Paid up purchase agreement Multi company support Multiple operating companies can be administered on one LifePRO database, allowing for streamlined customer service and easier reporting across companies. LifePRO allows for the definition of company codes to identify the applicable company for each policy. Multi-Company features include: Management option rules are tailored per company A unique accounting table is defined per company A unique agent structure is defined per company Products can be shared across company codes, or unique per company Separate job scheduler batches are defined for nightly jobs such as billing, commissions, monthaversary, anniversary processing and reporting Financial reporting indicator An alternative to defining separate operating companies to segregate business is to utilize the LifePRO Financial Reporting Indicator. This table-defined indicator allows policies to be associated with a specific financial reporting entity. The Accounting Table setup can be customized according to the Financial Reporting indicator. The Financial Reporting Indicator provides a great alternative to multi-company processing when the primary need is to segregate business for financial reporting purposes.

5 LifePRO Central client file LifePRO s central client file provides rapid access to client information and relationships. Name entities are recorded one time in LifePRO, facilitating efficient processing of name and address changes and corrections. One transaction can update a name and address system wide, regardless of the number of relationships. New business LifePRO s New Business system is designed to provide streamlined gathering of application data and quick access to the information needed for rapid policy turn-around. The New Business screens allow easy interaction with LifePRO s central client file, integrated underwriting support, and real-time editing of setup errors. The underwriter has the ability to waive requirements or add additional requirements, and add requirement level notes as needed. Underwriting history from other LifePRO policies for the same insured can be easily access from the Underwriting Screen. Follow up records triggering letters or internal event messages can be assigned at the individual requirement level. A user can easily access all related policies directly from the central client record. Features of LifePRO s central client file include: Ability to designate multiple addresses per name entity Automatic address variation for letters, billing statements, agent statements, client statements, and tax reporting Address effective and cancel date control Recurring addresses for a user defined period of time History of all name & address changes Over fifty system defined relationships Ability to create user defined relationships Ability to define client deposit information Client level suspense deposits and tracking Features of the LifePRO New Business system include: Extensive system editing to prevent coding errors Automatic DEFRA, guideline and TAMRA edits Replacement tracking Generation of letters and policy forms, including state variations Simplified new business Underwriting LifePRO allows Underwriting Requirements and Interview Questions to be assigned based on plan definition. Requirements are assigned to the policy automatically, based on the total inforce for the proposed insured. In addition, customized personal interview questions can be defined as part of plan setup. ACORD support for new business input LifePRO can greatly streamline new business processing through the LifePRO Batch New Business Input feature. This feature allows new business data to be loaded automatically into LifePRO from an external source, such as data gathered from a separate enrollment system. An action flag can be used to indicate a policy should be loaded as a pending application, or even taken to an active status.

6 LifePRO LifePRO s new business interface is compliant with the ACORD XML Standard for new business input. This allows companies to accept data in this standardized format. When this process is used, an XML loader application populates the application data into a separate MS SQL database. This data can then be loaded directly from the new business database into LifePRO.. ACORD support for MIB requests LifePRO supports ACORD s XML for MIB requests. LifePRO will automatically generate an ACORD compliant XML request for the MIB 401 transaction. LifePRO accepts information from ACORD via a separate MS SQL database Policyowner service LifePRO s Policyowner service features provide realtime processing of customer service transactions, as well as easy access to extensive policy data. Policy values can be accessed real-time to provide customers with up to date information regarding their policy. Changes and corrections are processed quickly and easily, and a wealth of history information is readily accessible. Real-time quotes LifePRO s real-time quote features allow users to quickly display current policy values for a wide variety of customer requests. Quote options include: Policy Values current policy values and surrender benefit Loan Values maximum loan available and current balance Premium Information premiums for each possible billing mode and form combination Interest Bearing Account (IBA) Balance value of premium deposit funds or benefits left on deposit Dividend Values - current dividend values and next scheduled dividend Annual Statement online history of universal life & annuity values TAMRA Quote easy access to premium received and additional premium allowed according to 7-pay premium testing Reprojection future values for universal life & annuity values based on assumptions Health Requote - quote premium impact due to changes in benefit choices such as deductible, waiting period and benefit amount

7 LifePRO Policy changes & maintenance Policy changes are processed real-time via user-friendly screens that feature screen tips and integrated online help. Policy & benefit level surrenders Partial surrenders of policy value Loan processing TSA/403(b) loans with integrated repayment schedule definition Systematic requests including fund transfers, withdrawals, loans, dollar cost averaging, required minimum distributions and substantially equal payments. Automatic non-forfeiture processing including API, ETI & RPU Automatic dividend processing including cas dividends, premium paying, dividends on deposit, paid-up additions, and reduction of loan balance Reinstate lapsed policy Restore policy terminated in error Reissue policy to make changes as of issue date Automatic reverse & recompute to correct policy values Benefit additions & changes Premium reversals Suspense balance tracking and support for transfers and reversals Policy notes & history LifePRO offers extensive automatic history tracking capabilities, allowing a user to easily view historical information regarding policy changes and transaction requests. Options include: History tracking of policy activity, policy & benefit changes, financial events and relationships Accounting detail accessible in summary or detail view Policy relationship tracking, with ability to add and update relationships Policy notes with free-form notepad & phone log tracking Special handling codes with user defined impact for situations such as assignment, ownership, irrevocable beneficiary Summary & detail policy status report Generate policy index cards Automated correspondence generation & letter history Automated follow ups to trigger event reminders or letters.

8 LifePRO Billing and collections LifePRO offers a diverse array of flexible billing and collection options, and extensive online inquiry and follow up capabilities. Direct bill Direct billing statements can be generated via paper bill, or via an ASCII extract for integration with an external document production process. Billing rules and timings are user defined, and can be set at a company, product or even policy level. Non-forfeiture processing occurs automatically, offering processing options including: Extended Term Insurance Reduce Paid Up Automatic Premium Loan Direct billing options include: Special mode handling such as weekly, bi-weekly, ninthly and tenthly Adjustment billing for shortages and overages Reproduce a printed bill Real time Rebill to produce a new bill to reflect changes View detail of amounts billed and payments received List bill LifePRO allows flexible support for defining List Billing arrangements. Policies of any mode can be attached to the same list bill. Bills can be generated via a paper bill, or via a billing export file. Export files can be unique per billing group if desired. List Bill collections are streamlined via a collection facility which allows user to see all outstanding items for the applicable group. Premiums can be posted at the payment level, or the user can use the List Bill Allocation feature to simply record the total deposit by payor, and have the system automatically allocate payments. The Calendar Billing feature offers support for user defined payroll deduction periods, customizable per group. Pre-authorized check processing Policies can be set up on pre-authorized check to generate premium payments via an automatic bank draft file. The request file is generated in standard NACHA format. Bank information is tracked in a central bank file, allowing easy updates for Bank or ABA number changes. Special policy level features include the ability to restore prior PAC setup for a policy that has gone off a mode of PAC. LifePRO also has the ability to accept a standard bank return file for returned transactions such as NSF or Account Closed situations. Flexible table definition allows for the customization of the action to take for each possible return code, including automating payment reversals and changing the policy billing form.

9 LifePRO Credit card billing Policies can be set up to draft premium payments via a credit card. Flexible credit card definition allows for the definition of multiple credit card vendors. Credit card vendor setup includes the definition of options such as allowed processing days for the credit card vendor, and the flexible formatting of transmission files to the vendor. As with PAC processing, LifePRO also has the ability to accept a credit card return file for returned transactions such as NSF or Account Closed situations. Government allotment LifePRO s Government Allotment collection feature allows for the automated processing of payments via a standard allotment file. The process utilizes the Social Security Number and Name on an Allotment File to identify related policies and automatically apply premium payments. Collection flexibility A wide variety of options are available for processing premium payments individual or in a batch mode. The Batch Collections feature allows payments to be grouped together and processed via user identified batches. A control total helps ensure balancing, and outstanding bill information can easily be pulled into the collection for a policy. More automated collection methods are also available. The Lockbox Collection feature automatically processes items that were billed through LifePRO via a standard input file format. The system will automatically apply the payments in the file, and provide a detailed reconciliation of payments. Another option similar to Lockbox is the External Payment Process, which allows for batches of payments to be processed into the system via a standard input file. The External Payment process can process payments regardless of whether or not they were billed via LifePRO.

10 LifePRO Agency / commissions support LifePRO s agent compensation system can support complex agent structures and compensation arrangements. In addition, LifePRO offers extensive online history to save time and improve accuracy when responding to agent inquiries. Agent licensing & appointment tracking LifePRO allows for the tracking of state level agent licensing and appointment data. Data can be maintained in LifePRO, or can be updated via an Agent Interface API. The Agent Interface API allows LifePRO data to be populated from an external licensing and appointment system. Agent license and appointment data can be used to provide real-time edits within the LifePRO New Business system. Features include: Designate valid lines of business for each state Track agent appointment information and continuing education requirements Track agent number per state Ability to define customized personal data fields for tracking miscellaneous information Add agent level notes Generate automatic agent follow up notices Flexible hierarchy & payment options LifePRO offers extremely flexible support for agent hierarchy and payment arrangements. Up to 99 levels can be defined within an agent hierarchy. Policies can be split between up to 10 different writing agents. One unique feature that provides flexibility is the Agent Market Code. The Market Code is a user defined value that allows agent hierarchies and payment arrangements to be varied an agent. By selecting a Market Code, an agent can be paid differently in different sales arrangements while still maintaining a single agent number. Agent payments can be generated via the LifePRO Checkwriter, via an Accounts Payable Interface, or via Electronic Funds Transfer. Hierarchy and payment features include: Flexible advance rules, pay on submitted, issued and/or paid business Policy level overrides of commission rates & hierarchy Additional bonus deals based on premium or commissions earned Commission & advance adjustments, single or recurring Agent changes & transfers Assign all or a portion of an agents commissions to another agent

11 LifePRO Reporting & Inquiry Options LifePRO generates commission statements showing a detailed breakdown of earned premium, commission rates, commission amounts and current agent balance information. Each agent can receive their own statement, or all statements for a specific agency can be grouped together with a consolidated check. Online inquiry screens allow a user to easily access commission calculation detail by policy, agent number and/or effective date range. This allows for a rapid response to agent inquiries. Features include: Ability to reprint commission statements Agent balance history Policy level advance history Real-time reporting of information such as agent paid business, year to date earnings, commission activity by agent or policy, agent persistency and license expiration Policy pages / correspondence The LifePRO policy page system is designed to provide the user flexibility in designing and maintaining policy pages and disclosure summaries. LifePRO s Block Editor allows the user to define free form page text, combined with LifePRO data elements, called keywords. To complement the Block Editor, LifePRO offers the ability to scan a page and utilize it when producing policy forms. Any document can be scanned, and then printed as part of the policy page output. Blocks created within the policy page editor are building blocks for the actual creation of the policy page system. The Form Definition feature in LifePRO allows for the definition of rules as to how the policy pages should be assembled. Assembly options include: Vary pages and paragraphs by state Vary pages and paragraphs based in issue age of the insured Duplex scanned documents Print benefit specific text Automated correspondence Policy correspondence can be triggered automatically for over 150 policy events. The format and content of each letter is totally user defined. A letter form is created in Microsoft Word. These forms are merged with LifePRO data elements or keywords to produce a customized letter. Correspondence features include: Trigger letters automatically or prompt for the letter at the time of process Trigger multiple letters as a result of one request. Ability to manually request letters Add custom text to manually requested letters Correspondence features are also integrated into the LifePRO Follow-Up System. The Follow-Up System allows letters to be automatically triggered at a pre-determined point in the future. A Follow- Up record can even be attached to an agent for reminders related to licensing and other aspects of agent administration.

12 LifePRO Accounting support LifePRO provides detailed tracking of policy level accounting. Financial transactions generate accounting information automatically and real-time. Each transaction is marked with a date-time stamp, and the User ID that generated the transaction. General Ledger account selection is customized by mapping account numbers of a table of transaction codes. The account selected can be varied by the type of transaction, and also: Line of Business Product Type Allows account variation by user defined grouping Participating or Non-Participating First Year or Renewal Premium Tax Qualification Code Pre and Post TEFRA Basis or Income All accounting transactions can be viewed online in a Summary or Detail View. Policyowner Service features include the ability to add manual accounting transactions. Suspense balances can be viewed online, and amounts can easily be transferred to other policies or names. Accounting detail is extracted from LifePRO via a standard Accounting Interface process. The Accounting Interface extracts all transaction up to a specific date and time that have not been previously extracted. The interface file can be used to feed third party general ledger package. A wide variety of Accounting Reports allow for flexible reporting on accounting activity. Reports include: Transaction detail by account or policy Premium distribution by state, city or county Benefits by state Aging suspense New business cash with application Cash disbursement Daily cash Current payor cash with application Checkwriting LifePRO has an integrated Checkwriting feature that allows checks to be automatically for cash payout transactions. The layout of the check data is customizable, and history of each check produced is available at the policy level. Payouts can also be handled via Electronic Funds Transfer (EFT). Account information is defined at the name level. Define account information unique to one company and policy, or create a record unique to a specific policy or agent number. Information is compiled in a standard bank file format for easy processing of payments. Multi-currency features LifePRO s multi-currency features allow companies to define a central currency for accounting reporting, and unique currencies per product. Currency definition is user defined, and the relative value of currency to other currencies is maintained in LifePRO. The Cashiering System allows for the collection of multi-currencies on the same policy, and consolidation into the policy currency. Online history allows for viewing of transactions in their original and converted currency.

13 LifePRO Reinsurance LifePRO s Reinsurance System tracks policies and benefits requiring reinsurance for both facultative and automatic arrangements. Reinsurance rules are defined in product definition, so that reinsurance setup is applied automatically at the time of policy or benefit issue. Options include calculating retention on a per policy or per life basis, and automatically assigning single or multiple reinsurers. Reinsurance system features include: Automatically determine which benefits to reinsure by product, face amount, issue age and rating Coinsurance support and reporting of amount due for loans, surrenders and dividends Ability to add, delete or change retention limits through manual overrides Calculation of due premiums for the portion reinsured Tracking of claims and terminations to report reinsurance premium recoverables Calculation of reserves for the reinsured portion of each policy Illustrations LifePRO supports illustrations via a business API, compiled in.net. This allows applications such as a web site to make direct calls to the LifePRO product engine to provide illustration values. The API provides a data stream that provides the input for a client application to format the output into an NAIC compliant format. Once a product is defined in the LifePRO, illustration setup is already in place. LifePRO s illustration features utilize the same processing logic as the administrative system, eliminating the need for separate illustration setup LifePRO s Illustration feature supports universal life, annuities and traditional products. It includes a wide variety of features such as the ability to search for values, include riders, and designate future payment structuring. Reprojections LifePRO has a Reprojection feature within the application that is available specifically for universal life and annuity policies. It allows current policy values to be projected into the future real-time, with current or new assumptions. As with Illustrations, a variety of features are available when projecting forward, such as processing searches and designating interest rate assumptions. Output can be viewed online real-time, or sent to a report file.

14 LifePRO Claims processing Life claim support LifePRO offers integrated support for life claim processing. LifePRO automatically calculates death benefits for life policies, including adjustments for: Accidental Death Benefit Return of Premium Loan Payoff Suspense Funds Processing Fee LifePRO s payee distribution screen allows allocation of payment amounts between multiple beneficiaries based on a fixed dollar or percentage amount. Multiple combinations of percentage and amount can be utilized to automatically calculate payouts by beneficiary. LifePRO s payee distribution screen also supports the following features: Third party payments Interest on Death Claims by beneficiary Select disbursement type by beneficiary (Cash, EFT, Interest Bearing Account) Full history of distribution setup for later reference When claim information is received the policy is placed in a suspended status due to the pending death claim. The insured is automatically marked as deceased on their central name and address record to prevent any automated correspondence from being generated to that addressee. LifePRO also automatically generates an event message to notify any user accessing the policy of the pending death claim. Upon verification of the claim, the death benefits are released and the policy and associated benefits are automatically terminated. When a claim is processed, general ledger accounting is automatically generated reflecting the death benefit amount and payment to each beneficiary. Additional offsetting accounting may be generated depending on the circumstances, including the following: Reinsurance recoverable Loan payoff Premium refund Interest payments The LifePRO Policy Exhibit is also automatically updated to reflect the change in benefit status. Health claim support LifePRO s Health Claim System offers real time processing for the administration of a wide variety of products including, but not limited to Disability Income, Cancer, Medicare Supplement, Hospital Indemnity and Long Term Care. The LifePRO Calculation Rule Screen allows for the flexible definition of rules for paying benefits and accumulations. The system can also calculate the elimination period days and increase daily benefits based on inflation riders. Features of the LifePRO Claim System Include: Automated benefit administration and accumulation Ten levels of authority limits for claim payments Automatic claim numbering EOB generation and regeneration Claim history by policy, name or claim ID Automatic event message reminders for claims review Provider file and 1099 reporting for providers

15 LifePRO 1099 reporting for long term care W2 reporting for disability income Claims reinsurance definition Import facility for standard procedure and diagnosis codes Automatic medicare supplement claim processing LifePRO can receive information from an Electronic Data Interchange (EDI) file for the purpose of systematically creating and processing Medicare Supplement Claims. Medicare Supplement features include: Support for Standard and Non-Standard Medicare plans Definition of calculation of calculation rules for items such as Part A Deductible, Part B Deductible, Excess, Blood Deductible and Coinsurance Definition of Filing Limits Preexisting Condition Processing Out of Network Processing Interest Calculation Backup Withholding Calculation Eligibility Extract Creation Immediate annuities LifePRO s Single Premium Immediate Annuity (SPIA) System offers integrated support for periodic payments. Create new payment contracts annuitize the proceeds from an existing policy to create a payout contract. LifePRO supports a wide variety of payout types, including: Certain period only Single & joint life contingent Life contingent with certain period Life contingent with temporary period Interest only Structured settlements Scheduled lump sum distributions Simple or compound annual percentage increases Flat amount increases Immediate annuity processing options include: Annuitize existing policy proceeds to create new SPIA contract Flexible payout options - Make payments monthly, quarterly, semiannually or annually - Up to 95 different payees - Pay via Checkwriting, direct deposit or accounting interface - Federal & state withholding support - Batch or individual payment processing - Reverse an individual payment Contract notes Follow up system for automatic reminders Correspondence / automatic letter system Payee maintenance for withholding changes, payee status changes One time and repetitive payment adjustments Payment and accounting history Contract status changes Surrenders Death processing Contract reissue Contract restore Payee redistribution for changing payment allocations Valuation extract produces statutory & tax reports

16 LifePRO Group administration LifePRO s Group Administration system provides support for the administration of group insurance for traditional and health products. The Group System is fully integrated with LifePRO, allowing the administration of individual and group business on the same system, including claims administration. Self-administered group support Census record import facility Mandatory and optional benefits Combine individual and group policies on one billing statement Display employer vs. employee premium Access census records from collections for handling of changes such as terminations and salary changes Valuation reports can be generated for statutory reporting and management purposes based on the policy records for a specific date. The valuation factors are maintained on a plan and age basis, with multiple durations for each record. Terminal reserves and net premiums factors are used to calculate mean reserves for statutory and tax valuations. Group administration features include: Custom product definition per group - Designation of benefit eligibility (employee, dependent or both) - Employee premium contribution percentage - Customized certificate definition - Issue limits by employee class - Automatic benefit calculation based on absolute amount or salary multiples - Automatic letter definition - Automatic benefit reduction rules based on age Payor definition flexibility - Participation guidelines & Eligibility requirements - Employee classes - Payor names & departments - Location Valuation support LifePRO supports creation of valuation detail for statutory, tax, GAAP and reinsurance reserves. Universal Life CRVM dynamically calculated Annuities CARVM dynamically calculated Traditional Net premium, cash value and reserve factors can be generated automatically from first principles Health Tabular Factors Real-time testing utilities allow for the quick testing of valuation factors. Summary and detail reports are included with LifePRO, or information can be accessed via an interface file. LifePRO reports are produced by plan, state, valuation code, issue date and age, first year and renewal. Information contained in reports includes reserves, deficiency reserves, issue date, duration, gross due, deferred and advanced premiums, as well as net due and deferred premiums.

17 LifePRO Policy exhibit LifePRO generates Policy Exhibit information automatically, showing the periodic changes in policy information. View Exhibit Detail on-line or via reports. The exhibit shows how the total contract changes from events such as: New Issues Reinstatement Face Amount Change Death Claim Maturity Surrender Conversion Exhibit Information can be extracted to a file, or automatically generate reports via LifePRO. Tax reporting LifePRO facilitates the tracking and creation of tax reporting for the following forms: 1099INT used to report interest income from interest bearing accounts (IBA), premium deposits, repetitive payments, dividends on deposit, and interest paid on death claims. 1099R taxable gain from for partial and full surrenders on annuities, traditional and universal life products. Also used to report the taxable gain of loans processed on Modified Endowment Contracts (MEC) and taxable distributions from immediate annuity contracts. 1099MISC agent income reporting and 1099 s to providers for claim payments 1099LTC gross long term care payments to policyholders who have received payments 5498 used to report Individual Retirements Accounts, rollover contributions and year end value W-2 - used to report Disability Income claim payments LifePRO s tax reporting process allows detail records to be viewed online and corrections made before producing tax forms. Tax forms can be printed, or the information generated to an IRS transmission file. Online documentation LifePRO online documentation is accessed in Adobe PDF format and provides quick access to LifePRO field and process definitions. Documentation is screen sensitive and fully indexed. Simply press a help button from any screen to access the appropriate documentation. The PDF format allows the user quickly search within one section of documentation or across all volumes. Customized documentation Procedural documents can easily be linked to a specific LifePRO screen by designating a file name to launch from a specific Screen Name. This allows users to access procedures quickly from the relevant screen. The actual format of the procedural documents can be any file format supported by the user s desktop.

18 LifePRO About EXL EXL (NASDAQ: EXLS) is a leading business process solutions company that helps companies drive business impact and adapt faster to the changing global marketplace. EXL provides operations management, embedded analytics and technology platforms to organizations in the banking and financial services, healthcare, insurance, utilities, transportation and logistics, and travel industries. With approximately 23, 000 people around the world, we work with our clients as strategic partners to execute operations, identify opportunities to gain a competitive edge, and create new channels for growth and savings. Headquartered in New York and operational since 1999, EXL is present in the U.S., U.K., Singapore, Romania, the Philippines, India, Germany, Czech Republic and Bulgaria. EXLservice.com