1. Fees, Charges and Refunds

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1 1. Fees, Charges and Refunds McDonald s Australia undertakes to provide course services as outlined in the Statement of Fees Fees and Charges Prior to enrolment, McDonald s Australia notifies employers of a range of fee information in a Statement of Fees. This fee information includes: All fees payable to McDonald s Australia, clearly describing all costs involved with the course; How and when fees must be paid; How to request a refund; The conditions under which a refund would be provided; and The participant s rights as a consumer, including but not limited to any statutory cooling-off period, if one applies. This information forms part of the Statement of Fees. Information provided to employers is consistent with McDonald s Australia course services arrangements. Where a participant is being enrolled under any loan or delayed payment arrangement (including VET FEE- HELP), the terms of the arrangement are clearly stated, including: Any debt that may be incurred; When repayment is require; Under what conditions; and Any associated fees, indexation or interest Fee Arrangements McDonald s Australia fees are designed to minimise the impact of fees and charges, through flexible payment plans, dependent on service type. McDonald s Australia is committed to cost efficiency for Recognition of Prior Learning (RPL) applications, and will at all times seek to complete RPL applications at the same cost or lower than normal course delivery costs Course Services Fees All course services fees are published and available on the McDonald s Australia website. Published fees information includes fee rates for each training product, including full fee for service, subsidised, concession and exemption fee rates for each course and relevant government jurisdiction Participant Support Services Fees If any specific participant support options available attract an additional cost to the employer, McDonald s Australia makes this clear in pre-enrolment information and as a part of the Statement of Fees. Similarly, if there are limitations to the support McDonald s Australia is able to provide to particular employer cohorts, these limitations are also made clear in information provided to potential participants. Clear and accurate information on these items is included in the McDonald s Australia s Participant Information Booklet Incidental Expenses There may be some instances of a personal cost to a participant over and above the general course fees. These costs include: Essential equipment and other items that the participant has the choice of acquiring from McDonald s Australia, or from a supplier other, that become the physical property of the participant, are retained by the participant on completion of training, and are not consumed during the training. Example: tool kit. An optional charge for an item that is not essential for the participant to complete the training.

2 An optional charge for an alternative form of access to an item or service that is an essential component of the training, but is otherwise made readily available at no additional fee by McDonald s Australia. Field trips and food, transport and accommodation costs associated with the provision of field trips that form part of the training. Any textbook the participant requires for their course that is retained by the participant after completion of the qualification. For each qualification, McDonald s Australia publishes on its website any additional costs that a participant will or may incur and ensure that participants are aware of these costs prior to enrolment. McDonald s Australia provides the participant or employer (where relevant) with receipts for any monies collected by McDonald s Australia for incidental expenses. McDonald s Australia retains copies of receipts issued Embedded qualifications In some cases a qualification may include all the units of competency required to complete a lower level qualification, an embedded qualification. The participant may wish to be issued with a testamur for the lower level qualification in addition to the higher one they enrolled in. In this case the participant has paid the fee for the higher level qualification. McDonald s Australia charges an administrative fee to produce the additional testamur (set at $385 including GST) but the participant is required to pay additional participant fees for the lower level qualification Repeated Assessment Participants are able to attempt assessment to complete a unit of competency on three (3) occasions within their initial participant course fee. McDonald s Australia does not levy additional fees for these attempts Withdrawal without penalty McDonald s Australia advises prospective participants, prior to any fees being paid, of the withdrawal with no penalty cut-off date. That is, the date by which the participant can withdraw and be refunded any fees paid on enrolment. This date is generally before 20% of the scheduled unit of competency hours have been delivered Government Loan, Funding, Subsidy and Support Entitlements In cases where participants are accessing any government funding entitlement that may reduce their ability to access such funding in the future (such as arrangements that limit funding to one qualification for a person), McDonald s Australia also provides advice on these arrangements prior to enrolment, via the Statement of Fees. The total course fee for a government subsidised course is divided into two components: The Fee (to the participant / employer / employer); and The Subsidy (paid by the relevant government body). In cases of government funding or subsidy, the Statement of Fees also includes the approximate value of the contribution from government towards the qualification(s) in which the participant is considering enrolment Third Party Fee Arrangements McDonald s Australia third party representatives do not collect fees on behalf of McDonald s Australia.

3 1.5. Notifications and Guarantee McDonald s Australia notifies employers as soon as practical after any change occurs that may affect the course services being provided. This includes changes of significant impact including: Any changes to, or new third party arrangements McDonald s Australia puts in place, for the delivery of services to those specific employers; and A change in ownership of an RTO entity should that occur. McDonald s Australia guarantees that no additional charges will be imposed during the period covered by the Statement of Fees Recovery of Outstanding Participant Fees McDonald s Australia collects all fees to be paid by the participant by the time they complete their subsidised training. McDonald s Australia retains participant fees that it collects. McDonald s Australia has a robust process for the recovery of outstanding fees from a participant. The failure by a participant to pay a fee owing is considered to be a breach of discipline and can lead to penalties being imposed on the participant under Discipline arrangements. One of the penalties that may be considered is the delay in release of results or testamur(s) as relevant to the participant until all fees are recovered. For significant participant debts, formal debt collection actions may also be undertaken Fee Protection McDonald s Australia does not collect more than $1,500 in prepaid fees (fees in advance) from participants at any time for any course service. As such, no further fee protection arrangements are required. The requirements that apply to prepaid fees include all fees that a participant is required to pay, including enrolment fees, tuition fees, materials fees and any other fee component that is a mandatory payment for the course. McDonald s Australia is only required to protect prepaid fees from individual participants and prospective participants. These requirements do not apply for other employers - for example, where an employer engages McDonald s Australia to provide training and/or assessment to its personnel Government Subsidised / Supported Fee Arrangements The following government contractual / jurisdictional arrangements apply to McDonald s Australia fees and charges Australian Capital Territory Australian Apprenticeships McDonald s Australia RTO is required to charge participants a fee for administration costs upon enrolment of the participant into an Australian Apprenticeship as follows: Traineeship - $350 per qualification Apprenticeship - $350 for the first 12 month period and up to $600 to be charged for each subsequent 12 month period. McDonald s Australia publishes on its website all other associated fees which may include, but are not limited to: The supply goods the participant needs to purchase for use at work (e.g. tools, work clothing, Personal Protective Equipment (PPE)). However, McDonald s Australia does not insist that these goods are purchased from it.

4 McDonald s Australia may negotiate an additional contribution from employers prior to the commencement of training. Skilled Capital Participants are required to contribute to the cost of their training. McDonald s Australia determines the fee per training mode, however it must be equal or higher than the published mandatory minimum tuition fee for each Skilled Capital qualification. The mandatory minimum fees range between $100 - $500. McDonald s Australia does not charge an additional fee for the delivery of foundation skills units of competency or apply any additional costs associated with training. McDonald s Australia publishes the participant fee amount payable for each Skilled Capital qualification, per training mode, on the ACT Qualifications Register Queensland QLD Government Subsidised Programs - Co-contribution Fees Co-contribution is a key principle of the Queensland Government s VET investment framework, in recognition that the benefits of training are shared between individuals, industry and the broader community. McDonald s Australia generally determines the level of fees that will apply based on its offering and negotiation with individuals and/or employers/industry, referred to as the co-contribution fee. McDonald s Australia may have different offerings for the same qualification. The co-contribution fee charged for a qualification or offering must represent the total cost to the student and include any enrolment charges (e.g. identification card), tuition fees, services fees, materials fees and all other costs associated with delivering the training and assessment services and awarding the qualification. McDonald s Australia discloses upfront concessional and non-concessional fees and clearly publishes and labels them on its website as the co-contribution fee, along with all pertinent information about the offering. Where McDonald s Australia must collect a co-contribution fee, it may be paid on behalf of the student by their employer or another third party, but cannot be paid or waived by McDonald s Australia. McDonald s Australia must charge and collect the fee at the unit of competency level, so that fees for units of competency add up to the total co-contribution fee published. The unit of competency fee must be either the total fee divided by the units of competency payable for the qualification or be assigned proportionally based on the relative length of the competencies. McDonald s Australia must not refund, waive, return payment, or fail to collect the co-contribution fee except as provided for in the relevant program policy. User Choice Program Student Contribution Fees under the User Choice program are set at a $ per nominal hour for each Unit of Competency/Module delivered. Student Contribution Fees are adjusted annually. McDonald s Australia must not charge Participants more than the Student Contribution Fee amounts contained in this Policy except as required periodically by the Department. Certificate 3 Guarantee

5 A co-contribution fee must be made by participants undertaking a certificate III level qualification and nonconcessional students undertaking certificate I and/or II level qualifications. The only exceptions to the fee condition are: Community Learning participants this training is provided fee-free to students with any additional costs met through Community Learning funding; Queensland Year 12 graduates undertaking high-priority qualifications this training is provided feefree to participants; VETiS students this training is provided fee-free to students with any additional costs met by the school; Foundation skills this training can be provided fee-free to students; and Lower-level qualifications for concessional students this training can be provided fee-free to participants. Higher Level Skills A co-contribution fee must be made by participants undertaking a certificate IV level and above qualification or skill set New South Wales Smart & Skilled Program Fees McDonald s Australia RTO partners only charge fees for subsidised participants in accordance with the NSW Fee Administration Policy, as per the relevant fee set by the NSW Government. McDonald s Australia uses the NSW RTO Calculator to confirm an individual s personal and program eligibility for a qualification. McDonald s Australia charges the participant the relevant fee set by the NSW Government as validated by the RTO Calculator. McDonald s Australia does not charge Smart & Skilled subsidised participants a fee other than what is calculated by the NSW Government through the RTO Calculator. Fee Categories The five participant fee categories are: Standard Student First Qualification; Standard Student Subsequent Qualification; Apprenticeship (for qualifications offered as part of an apprenticeship pathway); Concession; and Exemption. Standard Student Fees The Standard Student fee applies to participants who are not doing an apprenticeship or who do not qualify for a concession or an exemption. The Standard Student First Qualification fee applies to participants who do not already hold a postschool qualification from any tertiary sector. Qualifications include vocational and higher education qualifications achieved in Australia or overseas at any time previously. Qualifications not deemed to be post-school qualifications are: o Qualifications achieved while at school as part of an individual s secondary education prior to turning 17; o Certificate I qualifications; o Smart and Skilled Entitlement Foundation Skills qualifications; o Certificate IV NSW Tertiary Preparation Certificate; and

6 o Any other foundation skills qualification that is aimed at developing foundation skills as identified in the National Foundation Skills Strategy (up to and including Certificate III), including: English language, literacy and numeracy (such as listening, speaking, reading, writing, digital literacy and use of mathematical ideas); and Employability skills (such as collaboration, problem solving, self-management, learning and information and communication technology skills required for participation in modern workplaces and contemporary life). The First Qualification fee also applies to fees for year olds regardless of any previous qualification. Traineeship Fees Traineeship fees are the same as for the Standard Student First Qualification fee. This means that the fee for a NSW new-entrant trainee is always at the First Qualification rate, regardless of the number or level of previous post school qualifications they hold. Standard Student Subsequent Qualification Fee The Standard Student Subsequent Qualification Fee applies to participants who already hold a previous post-school qualification from any tertiary sector. This category includes vocational and higher education qualifications achieved in Australia or overseas at any time previously. Where a participant completes a Smart and Skilled qualification and enrols in another Smart and Skilled qualification (except an apprenticeship or traineeship), the participant will be charged the Standard Student Subsequent Qualification fee for the subsequent qualification. Apprenticeship Fees The fee for a qualification undertaken as part of an apprenticeship (i.e. the Smart and Skilled Entitlement Apprenticeships and Traineeships Program) is capped, so there will instances where the apprenticeship fee is lower than the fee for the same qualification undertaken by a participant who is not an apprentice. There is only one fee category for apprentices. An apprentice is eligible for the apprenticeship fee regardless of the number or level of previous post-school qualifications they hold. Adjusted Fees The fee for a participant is adjusted if that participant receives Recognition of Prior Learning or Credit Transfer for any Unit(s) of Competency for the course. The Fee to be charged to the participant is calculated as follows: Fee = Adjusted Price x Fee Percentage Where: Fee Percentage means the relevant Fee amount expressed as a percentage of the Price. Calculating Fees for a participant Where RPL and/or CT is granted after enrolment, McDonald s Australia takes all necessary steps to advise affected participants of adjusted fee and to adjust the fee levied, including adjustments to subsequent fee payment schedules South Australia Skills for All Program Fee Free Courses Many Skills for All courses are fee free. No participant course fees can be charged for Courses designated as Fee Free on the Skills for All Funded Training List. These Courses comprise: Nationally recognised Certificate I and II level Courses; and

7 Priority Courses, including Foundation Skills Courses. Course Fees McDonald s Australia may charge Student Course Fees for Certificate III, IV, Diploma and Advanced Diploma Courses, except for those Courses that are Fee Free (see above). The course fee must only cover charges to the eligible participant for the delivery of all essential components of the course, including items that are consumed as part of the teaching and assessment. Course fees are levied in line with the Skills for All Funded Training List. Incidental Expenses In some courses, there may be Incidental Charges for optional items like textbooks, uniforms, and tools of the trade and anything which becomes the property of the participant. Incidental Charges can only be made if the participant is made aware of the expenses before enrolling in the course. Incidental Charges can only cover: Optional items that are not essential to complete the course; Alternative access to an essential item; Items that become the property of the participant where there are other suppliers; and Food, transport and accommodation costs associated with field trips that form part of the course Western Australia McDonald s Australia RTO partners must charge participants fees where applicable. Minimising the collection of statutory fees or offering inducements that could be viewed as seeking a competitive advantage is prohibited. An hourly rate based on nominal hours will apply to each unit commenced, in line with the WA DTWD Fees and Charges Policy. Resource Fees Any equipment that will be retained by the participant as his or her own personal property must be purchased separately by the participant. Participants are not charged for leasing, purchase or depreciation of equipment or general infrastructure. Any field trips are charged to participants as they arise. Any increases to the resource fee must not exceed a Perth consumer price index (CPI) increase of 2.4%. Resource fees are published prior to the commencement of each year. Other Fees Other fees may be charged for: Goods or services that are not essential to the course; or Alternate forms of access to goods or services that are otherwise made available for additional cost. Other fees are published by McDonald s Australia prior to commencement of enrolment Fee Concessions and Exemptions Fee concessions and exemptions apply to a range of publicly funded vocational education and training course services provided by McDonald s Australia across jurisdictions.

8 Fee concession and exemption arrangements do vary depending on the jurisdiction and government support program available. Please refer to the following table for fee concession and exemption information relevant Australian Capital Territory Australian Apprenticeships McDonald s Australia offers a fee exemption or concession to eligible participants in certain circumstances. Participants undertaking training may be eligible for exemption from payment of fees if they fall into the eligible categories: The participant holds a current Health Care Card or Pension Card, or can prove genuine hardship. o In these concession cases, McDonald s Australia does not charge the participant and can apply to ACT DET for reimbursement of the full amount of the fee by completing the Application for Fee Waiver Reimbursement form. If the participant is an ASBA they are exempt from fees. The fee is also be charged where a participant: o Leaves one employer and recommences within 12 months with another employer, in the same qualification and with the same RTO, or o Is required to go to a different RTO as a result of a change of RTO process. Skilled Capital Program McDonald s Australia offers a fee concession to eligible participants. A participant is eligible for a fee concession if, at the commencement of training, they hold a current and valid: Australian Government Health Care Card; or Australian Government Low Income Health Care Card; or Australian Government Pensioner Concession Card; or Veteran s Gold Card. If a participant is eligible for a concession, McDonald s Australia is reimbursed a balance of the participant fee up to the published maximum concession available. McDonald s Australia may choose to waive the remaining student fee for participants that are eligible for a fee concession. McDonald s Australia is reimbursed the lower of: 50% of McDonald s Australia s published participant fee; or The published maximum concession available for each Skilled Capital qualification Queensland All QLD Subsidised Programs Fee exemptions are possible on grounds of extreme hardship or other special circumstances. Where payment of the contribution fee would cause the participant extreme financial hardship, then McDonald s Australia may exempt the participant from these fees. The exemption process should be in place at the time of the Participant s enrolment. McDonald s Australia s process for a participant s application under financial hardship occurs on a case by case basis with participant s writing to the Chief Education Officer for consideration of their individual situation. Financial Hardship applications are able to be appealed under McDonald s Australia s Complaints process. SBAT s Exemption Where the Participant is a School-based Apprentice or Trainee, McDonald s Australia exempts the participant from contribution fees.

9 Tasmania Student Service Fee Exemption Categories The following fee concessions apply to all publicly funded vocational education and training provided in Tasmania. The concessions apply only to course service fees and not to other charges which a provider may impose, such as administration fees, materials levies or additional fees such as license costs, first aid certificates, course booklets, etc. Participants are exempted from course service fees if they fit into one of the following categories: People in receipt of one of the following benefits: o Pensioner Concession; o Veterans Affairs Concession; o Sickness Allowance; o Newstart; o Special Benefit; o Family Tax Benefit (at maximum rate); o Youth Allowance; o Carer Pension; o Disability Support Pension; o Mature Age Allowance; o Partner Allowance; o Parenting Payment Single; o Parenting Payment Partnered; o Widow Allowance; o ABSTUDY; o Austudy (study allowance for fulltime participants over 25 years of age); or o Drought Relief; Foster Care Participants; Dependents of people in receipt of any of the above benefits; People who are inmates of a custodial institution; and People experiencing extreme financial hardship New South Wales Fee Exemption For participants who are eligible for a Fee Exemption, the amount of the Fee is $0. Participants who qualify for a fee exemption are: Australian Aboriginal and Torres Strait Islander people; and People with a disability (that is people who meet the disability fee exemption criteria, including the dependent child, spouse or partner of a recipient of a Disability Support Pension). Frequency of Exemption Australian Aboriginal and Torres Strait Islander participants will be exempt from fees for any Smart and Skilled enrolments for which they are eligible. Australian Aboriginal and Torres Strait Islander participants must meet the Smart and Skilled personal and program eligibility criteria. At the time of enrolment, a participant with a disability or their dependant, where eligible for the program, is entitled to one exemption per calendar year and a concession for all subsequent enrolments up to Certificate IV in a calendar year. A participant with a disability must declare their previous enrolments in a Smart and Skilled qualification in a calendar year. This includes enrolments in that calendar year that have not

10 commenced, enrolments that commenced in a previous calendar year that are continuing in the calendar year and previous calendar year enrolments that are completed in the calendar year. Concession Fees A participant who receives a specified Commonwealth benefit or allowance is eligible for a concession fee for a qualification up to and including Certificate IV. A participant who is receiving a specified benefit or allowance at the time of enrolment is eligible for a concession. The concession fee is also available to a participant who is a dependant of a person receiving a specified Commonwealth benefit or allowance. To be eligible for the concession the person who the participant is a dependant of must be receiving the benefit or allowance at the time of enrolment. Specified Commonwealth Benefits and Allowances for Concession Fees Age Pension; Austudy; Carer Payment; Disability Support Pension; Exceptional Circumstances Relief Payment; Farm Household Allowance; Family Tax Benefit Part A (maximum rate); Parenting Payment (Single); Newstart Allowance (see below); Special Benefit; Sickness Allowance; Veterans Children Education Scheme; Veterans Affairs Pensions; Widow B Pension; Widow Allowance; Youth Allowance; and Wife Pension. Note: A NSW Apprentice on a Newstart Allowance is not eligible for a concession fee. A NSW New Entrant Trainee on a Newstart Allowance is not eligible for a concession fee. Where a participant is eligible for a concession and has been awarded RPL and/or CT, if the adjusted Standard Student fee (First or Subsequent) is lower than the concession fee, the participant will pay the relevant Standard Student fee. There are no concessions for participants enrolling in Diplomas and Advanced Diplomas South Australia Concessions McDonald s Australia charges the concession fee to an individual who, prior to the commencement of training, holds a current and valid: Health Care Card issued by the Commonwealth; Pensioner Concession Card; or Veteran s Gold Card. The concessions apply to a dependant spouse or dependant child of a card holder Victoria Concessions

11 The concession fee is 20 per cent of McDonald s Australia published standard tuition fee, being the fee that McDonald s Australia charges a non-concession government subsidised participant in the same course at that time. For enrolments in courses at the Certificate IV level and below, McDonald s Australia charges the concession fee to an individual who, prior to the commencement of training, holds a current and valid: Health Care Card issued by the Commonwealth; Pensioner Concession Card; or Veteran s Gold Card. The concessions apply to a dependant spouse or dependant child of a card holder. Exemptions McDonald s Australia does not charge a tuition fee for enrolment by an individual who is: From the Judy Lazarus Transition Centre; Required to undertake the course pursuant to a community based order made under the Children, Youth and Families Act 2005; or Referred with a standard Young People Transitioning from Care Referral Form Western Australia Concessions The following participants are entitled to the concession rate on course fees: Persons and dependants of persons holding: o A Pensioner Concession Card. o A Repatriation Health Benefits Card issued by the Department of Veterans Affairs. o A Health Care Card. Persons and dependants of persons in receipt of AUSTUDY or ABSTUDY. Persons and dependants of persons in receipt of the Youth Allowance. Persons who are inmates of a custodial institution. Persons who have reached the age of 15 but who have not reached the end of their compulsory education period. In 2014, eligible students will have birthdates between 1 January 1997 and 31 December Proof of eligibility for concession must be shown at the time of enrolment. VET in Schools Secondary school students undertaking VET courses, including apprenticeships and traineeships, as part of a publicly funded VET in Schools program are exempt from course and resource fees Evidence of Eligibility Eligibility for a fee exemption or concession is assessed at enrolment and cannot be adjusted after enrolment. Eligibility evidence is retained on each participant s course file. Where the evidence, provided by the participant, is a copy of the original, the copy must be an original copy certified by a person who is on the list of approved witnesses who can verify documents. A list of approved witnesses is available at the Commonwealth Attorney General s Department website at: Refunds McDonald s Australia does not collect more than $1500 in prepaid fees (fees in advance) from participants at any time for any course service. From time to time however a refund may be required for specific

12 participant cases. Refund information and arrangements are made available to employers prior to enrolment through: McDonald s Australia s Participant Information Booklet; McDonald s Australia website; and As a part of the Statement of Fees completed with the employer prior to enrolment. Refunds may be paid automatically, or sought and negotiated on an individual basis with McDonald s Australia, on a case by case basis. McDonald s Australia has publicly published on its website, and makes participants aware of this Refund policy before enrolment Enrolment Fees Enrolment fees paid for any course service cover administrative components of service provision, and are often mandatory fees in the cases of publicly funded course services. In these cases enrolment fees are non-refundable once the course service has commenced Co-enrolments McDonald s Australia charges a fee for each government subsidised course that a participant enrols in, as relevant to the relevant government contractual requirements. Refunds Prior to Course Services Commencement or Services Termination McDonald s Australia s general refund arrangements for all employers and all course services are as follows: Withdrawal Census Date / Withdrawal without Penalty Cut off Date Refund Arrangements McDonald s Australia s withdrawal/census date is set at 20% of the duration of the unit, and is the last day which students can withdraw from a unit and be eligible for a full refund of their unit fee. The withdrawal/census date applies to each individual unit of study and not to the course as a whole. Full refund of course services fees paid. Withdrawal after Withdrawal Census Date / Withdrawal with No Penalty Cut off Date Refund of pro rata course services fees paid based on the number of units commenced. Note: In all cases of a mandatory government enrolment fee in relevant jurisdictions, these fees are non-refundable once the course service has commenced Refunds Due to Non-Provision of Services Course fees are to be refunded in full if McDonald s Australia is unable to commence the course service as agreed due to a lack of minimum participant numbers or unforeseen circumstances. Where McDonald s Australia or a third party representative is unable to complete the course services due to unforeseen circumstances or closure, any course services fees are refunded on a pro-rata basis, with comparison of the course fees paid against the units of competency where services have been delivered.

13 Where there is an instance of McDonald s Australia default due to unforeseen circumstances, McDonald s Australia will endeavour arrange for another course, or part of a course, to be provided to participants at no (extra) cost to the participant as an alternative to a refund. Where the participant agrees to this arrangement, McDonald s Australia will not refund fees paid. Recognition of Prior Learning and/or Credit Transfer has been granted. Refund Arrangements McDonald s Australia is unable to commence the course for which the original enrolment and payment has been made. McDonald s Australia is unable to continue to deliver the course as agreed. Pro-rata refund paid based on a calculation of the number of units that have received RPL or CT results and the fees paid to date. Full refund or alternative placement in a course, as per the employers preference. Partial refund or alternative placement in a course, as per the employers preference Refunds Due to Employer Request / Hardship Application Participants may have extenuating circumstances that prevent them from attending scheduled course dates that may include but are not limited to illness, family or personal matters, or other reasons that are out of the ordinary. Where evidence can be successfully provided to support the participant s circumstances, course service fees may either be transferred to the next available course where applicable, or a refund of unused course fees will be issued. This decision of assessing the extenuating circumstances rests with the National Administration Manager and shall be assessed on a case by case situation. Where delivery has commenced, course fees have been paid and a employer believes a special circumstance refund is warranted, the employer may apply for a refund using the Refund Application Form. This form is available from any relevant McDonald s Australia personnel and is also available within the Participant Information Booklet. Once completed, the Refund Application Form should be submitted to the National Administration Manager via at: McDonald s Australia RTO National RTO Administration Manager mcdonaldsrtoenquiry@au.mcd.com Central Avenue Thornleigh NSW 2012 All refund applications are assessed and processed within fourteen (14) days of the application being placed. The employer will be advised in writing of the outcome of their application, including reasons for refusing a refund in cases where this occurs. McDonald s Australia does not typically provide a refund in cases where a participant has withdrawn from a qualification but has completed all the requirements for a lower level qualification, which attracted a lower participant fee. All employers have the right to appeal a refund decision made by McDonald s Australia. Please refer to the Complaints section for further information.

14 Third Party Refunds If course services fees have been paid to McDonald s Australia by a third party, any refunds payable will be remitted to that third party Fee Records All course services fees, relevant invoices and receipts for each participant course enrolment are recorded and maintained in the VETtrak student management system. This system acts as the official accounts receivables system for McDonald s Australia and is maintained as the official and auditable records for all fees, charges and refunds.