izkaznicaprofile OsebnaCompany

Transcription

1 Company profile

2 The noble idea that leads us in our work is to help people in difficulties, as our slogan says: Life goes on, and we are with you. Our vision is to become the Slovene insurance company offering the highest quality of services, measured with the level of satisfaction of the persons insured. To achieve this, we will have to be less bureaucratic and more service-oriented; we will also have to spread beyond the borders of Slovenia. We truly believe that joint efforts and mutual understanding will help us make these changes and create a new, modernised insurance company that will be admired by our customers, employees, owners and the company.

3 01 WHO ARE WE who are aware that only knowledge, expert approach and dedicated work result in reliability and safety that you require.

4 Who are we? Company name: Zavarovalnica Maribor d.d., Cankarjeva ulica 3, 2507 Maribor Date of registration with the Regional Court: 26 December 1990 Registration number: 1/03762/00 Tax number: SI Co. reg. no.: Share capital: 55,426, EUR Company transaction accounts: SI with NLB life insurance SI with NKBM prizma KSNT 1 SI with NKBM other insurance SI with NKBM ZM Zajamčeni KSNT with NKBM d.d. ZM PRIZMA Hibrid Help Centre tel. no.: Fax: Internet: ZM on social media: Type of insurance company (activity): Organisation of the insurance company: info@zav-mb.si blog: blog.zav-mb.si FB: facebook/zavarovalnica.maribor General insurance company Public limited company Number of business units: 10 Number of representative offices: 66 Number of agencies: Number of employees (as at 31. December 2010): 267 (Ltd. and IC) 874 (of wich 215 representatives)

5 Management Board DRAGO COTAR, President of the Management Board SREČKO ČARNI, Personnel Manager Member of the Management Board DAVID KASTELIC, MSc, Member of the Management Board MARKO PLANINŠEC, Member of the Management Board BORUT CELCER, MSc, Member of the Management Board

6 Supervisory Board Matjaž kovačič, Chairman of the Supervisory Board, Shareholder Representative MANJA SKERNIŠAK, Member of the Supervisory Board, Shareholder Representative Dušan Čeč, Vice-Chairman of the SB, Shareholder Representative JANEZ KOMELJ, MSc, Member of the Supervisory Board, Shareholder Representative Edi Kosi, Member of the Supervisory Board, Employee Representative ROBERT CIGLARIČ, Member of the Supervisory Board, Employee Representative Shareholders of the company OWNERSHIP STRUCTURE in % Nova KBM d.d. 50,9963 % Pozavarovalnica Sava d.d. 48,6783 % Small shareholders 0,3254 % Pozavarovalnica Sava 48,6783 % Small shareholders 0,3254 % Nova KBM 50,9963 %

7 Organisation of ZM sectors and services Marketing Sector Executive Manager: EVGEN LIKL, MSc Life Insurance Technology Sector Executive Manager: TOMISLAV ĆAĆIĆ Information Technology and Organisation Sector Executive Manager: DARKO ŠUŠTAR Internal Audit Service Head: BORIS PRESKER Property Insurance Technology Sector Assistant Manager: Sebastjan strmšek Assistant Manager: uroš pušnik, m.a. Assistant Manager: boris visočnik Financial Sector Executive Manager: RENATA DOLER TISAJ, MSc Accounting Sector Executive Manager: ANTON VADNJAL Actuary Service Public Relations Service Head: NATALIJA POSTRUŽNIK, M.A. Human Resources Management and Legal Service: Head: SAMO ČERVEK Technical and General Services Head: MARJAN MAKARI Reinsurance Service Head: Dejan Zdovc, MSc Head: Aleš Tomažin, MSc

8 O2 Branch network of ZM Our highly ramified branch network is available all over Slovenia. If you need us, we are everywhere.

9 Branch network of ZM Zavarovalnica Maribor created such a branch network that enables the persons insured to register and resolve damage claims all over the country, spending as little time as possible. Branch network of ZM in Slovenia Registered office Business units Representative offices Agencies Business units ZM Ljubljana Branch Office Dunajska cesta 8, 1000 Ljubljana Tel.: Faks: pe-ljubljana@zav-mb.si Director: Marko Vilfan Maribor Branch Office Cankarjeva ulica 3, 2507 Maribor Tel.: Faks: info@zav-mb.si Director: MIRAN KUNST

10 Celje Branch Office Ljubljanska cesta 14, 3000 Celje Tel.: Faks: pe-celje@zav-mb.si Director: Florjan Lorger Slovenj Gradec Branch Office Francetova cesta 7, 2380 Slovenj Gradec Tel.: Faks: pe-slovenj-gradec@zav-mb.si Director: Peter Slemenik Kranj Representative Office Nazorjeva ulica 1, 4000 Kranj Tel.: Faks: pe-kranj@zav-mb.si Act. director: LEA JERIČ Novo mesto Representative Office Zwittrova 1, 8000 Novo mesto Tel.: Faks: pe-novo-mesto@zav-mb.si Director: JoŽe KlobČar Nova Gorica Representative Office Delpinova ulica 7a, 5000 Nova Gorica Tel.: Faks: pe-nova-gorica@zav-mb.si Director: Stanislav rijavec Ljutomer Representative Office Prešernova 7, 9240 Ljutomer Tel.: Faks: pe-ljutomer@zav-mb.si Director: Boris Lebar Koper Representative Office Cesta Zore Perello-Godina 2, 6000 Koper Tel.: Faks: pe-koper@zav-mb.si Director with management powers: Silvana Simič Murska Sobota Representative Office Bakovska ulica 2, 9000 Murska Sobota Tel.: , Faks: pe-murska-sobota@zav-mb.si Director: JoŽeF BENKOVIČ

11 03 ZM INSURANCE PRODUCTS Our range of services is integral. You can select either an individual insurance product or several products in a package.

12 Our insurance products Personal insurance Life insurance: ZM PRIZMA HIBRID is a type of life insurance with first real active asset management at the level of an individual policy. Investment strategy is based on the mathematical algorithm placing assets in the external fund DWS Garant 80 Dynamic and the portfolio called Sklad ZM Garant. When taking out insurance, the insured chooses the investment goal between 0 % and 100 % of the net premium paid and the insurance company takes care each month that the assets are adequately distributed between the two funds, using a special dynamic asset management system (mathematical algorithm). The product Risk life insurance (Riziko) which yields high coverage in the event of death and serious illness can be attached to the saving part of the life insurance product ZM PRIZMA Hibrid at a favourable price. Furthermore, you can choose between: personal genetic analysis (DNA) or preventive manager s examination which are new on the Slovene insurance market. ZM PRIZMA Classic life insurance combines insurance and saving. The insurance product is intended for persons between 14 and 70 years of age. Each year, Zavarovalnica Maribor accrues the corresponding part of profit to the insurance and thus increases the value of policy and the sum insured. ZM PRIZMA Unit-linked life insurance combines life insurance and saving in investment funds. It is suitable for all those who require higher returns than those yielded by classic life insurance. Multiply your savings in different investment opportunities. You can select between domestic and foreign fund managers and the internal guaranteed-return fund of Zavarovalnica Maribor ZM ZAJAMČENI. ZM PRIZMA Comfort package is intended for persons between 15 and 50 years of age who wish to take out insurance for the event of the usual risks and take care of the financial safety of their close relatives. In addition to high insurance sums, this insurance product also offers once-off compensations for hospitalisation and pain in the event of accident, preventive medical examination for managers after two years and payment of up to 6 subsequent monthly premiums for the case of unemployment. ZM PRIZMA Smart investment is a lifelong unit-linked insurance product for adults aged between 40 and 80. Your assets can be multiplied in three pre-structured savings schemes or you can design your own savings scheme choosing from a selection of funds we offer. ZM PRIZMA Smart autumn is a lifelong insurance product for late middle-aged adults and retired persons between 50 and 80 who wish to take out life insurance for the event of death. When taking out this insurance, there is no medical questionnaire or medical examination so that insurance can also be taken out by persons already having medical problems. Two persons can be insured with a singe Smart autumn life insurance policy for the event of death;

13 ZM PRIZMA Risk Life Insurance is intended for persons who wish to ensure high sums insured while paying low premiums. This life insurance only covers the event of death, with a constant sum insured and does not include a saving component. ZM PRIZMA Junior scholarship unit-linked insurance is a life insurance product linked to the, the aim of which is to ensure financial safety for a child as the beneficiary of the insurance policy. Golden Key Life Insurance is a special life insurance product with special-purpose saving for the benefit of the child. The beneficiary for the case of death or endowment is a child who may not be older than 13 upon signing the policy. Joint life insurance for two persons the advantage of this type of insurance is the possibility of taking out one insurance policy for two persons from 14 to 65 years of age. Term life insurance with interval payments an insured person or a person taking out this type of insurance coverage can choose between various periods of coverage, paying out of the agreed portions of benefit and the number of interval payments. Annuity insurance within ZM PRIZMA classic life insurance, life insurance for a limited period of time with interval payments, and insurance for two persons, the beneficiary may select the option to receive the insurance money or part of it upon maturity or the event of loss also in the form of annuity: simple life annuity: for the persons who have no dependant close relatives at the moment when the annuity insurance policy is taken out; life annuity with guaranteed payment period: for the persons who have at least one dependant close relative at the moment when the annuity insurance policy is taken out; time-limited life annuity: for all those who wish to increase their monthly income for a certain period of time, either for financing the studies, repaying a loan, etc. PRIZMA FlexPension Plus is a once-off insurance product with guaranteed payment of net premium written and earned returns. The DWSFlexPension fund, which is managed by a reputable German company DWS Investments, offers high returns by investing in international stock and bond funds. In co-operation with Nova KBM, ZM offers the following through bancassurance: Life insurance for borrowers is an insurance product for the event of a borrower s death involving a decreasing sum insured which is being reduced in the course of insurance, equalling zero at the expiry of insurance period. It is an additional service provided to those raising a loan, ensuring to both the borrower and his/her relatives improved security, as the sum insured would be used to repay the outstanding loan amount.

14 Accident insurance: INDIVIDUAL ACCIDENT INSURANCE; COLLECTIVE ACCIDENT INSURANCE; ACCIDENT INSURANCE FOR: CHILDREN; SPORTSMEN; PENSIONERS; TRAVELLERS; FAMILY. Tourist insurance: TRAVEL INSURANCE WITH ASSISTANCE SERVICES ABROAD; INSURANCE AGAINST THE RISK OF CANCELLATION OF TRAVELS.

15 Property insurance Automobile insurance: motor vehicle liability insurance; Compulsory automobile insurance (AO); Driver s liability insurance (AO plus); Motor racing accidents; Value added: Compensation of first damage; Driving licence legal protection; AO with assistance; Motor vehicle legal protection; Comprehensive automobile insurance (Moj kasko): Comprehensive insurance Partial comprehensive insurance Comprehensive insurance packages: Premium comprehensive insurance package Super comprehensive insurance package Comprehensive insurance package Comprehensive insurance 5 plus package VALUE ADDED: Compensation of first damage; AK with assistance; No points ; Loss of vehicle value insurance Services: Cash payment immediate payment of claims as a result of injuries suffered in traffic accidents Non-life insurance - OPA BASIC COVERAGE: fire, lightning, explosion, plane crashing, storm, hail. Possible additional risks: water leak, insurance of commercial movable property, vandalism, glass breakage,...

16 Business insurance: FIRE INSURANCE OF BUSINESS PREMISES, EQUIPMENT AND INVENTORIES; BUSINESS INTERRUPTION FOLLOWING FIRE INSURANCE (ŠOMAŽ); EARTHQUAKE INSURANCE; MACHINERY BREAKDOWN INSURANCE; BUSINESS INTERRUPTION FOLLOWING MACHINERY BREAKDOWN INSURANCE; INSURANCE OF COMPUTERS; GENERAL LIABILITY INSURANCE; MANUFACTURER S LIABILITY INSURANCE; CONSTRUCTION INSURANCE; ASSEMBLY INSURANCE; INSURANCE AGAINST BURGLARY; BUSINESS PROPERTY INSURANCE; PROFESSIONAL LIABILITY INSURANCE: DOCTORS; DESIGNERS, SUPERVISORS AND AUDITORS; MEMBERS OF MANAGEMENT BOARDS, SUPERVISORY BOARDS, MANAGEMENTS OF COMPANIES; AUDIT COMPANIES; REAL ESTATE AGENTS; SURVEYORS; EXECUTORS;... Transport insurance: CARGO INSURANCE; CARRIER S LIABILITY INSURANCE; SHIPPING AGENT S LIABILITY INSURANCE; COMPREHENSIVE AIRCRAFT INSURANCE; COMPREHENSIVE SHIP INSURANCE; AIR TRAFFIC LIABILITY INSURANCE; LIABILITY INSURANCE FOR THE OWNER OR AUTHORISED OPERATOR OF A VESSEL. Credit and other financial insurance Insurance of consumer loans, housing loans, craftsmen loans, forged currencies, authorised overdrafts on transaction accounts, cash in transit, claims arising from credit cards, risk of debit card abuse, balances of securities on trading accounts, overdrafts on transaction accounts, suretyship insurances (e.g. insurance of customs debt) and insurance of claims arising from cheque operations. Agricultural insurance: LIVESTOCK INSURANCE; AGRICULTURAL PACKAGE INSURANCE.

17 Insurance of house / floor / apartment: HOUSE INSURANCE; CONDOMINIUM INSURANCE; HOUSING EQUIPMENT INSURANCE; EARTHQUAKE INSURANCE; GLASS INSURANCE; INSURANCE AGAINST BURGLARY.

18 04 Financial strength of ZM Like bees in a beehive, we also strive to achieve a common goal. We want to offer our policy holders the most comprehensive service available. We can do that because of our financial strength.

19 Financial strength of ZM Zavarovalnica Maribor is a member of the Nova KBM Financial Group and the Pozavarovalnica Sava Group of insurance companies. The latter connects and integrates the insurance activity while ZM and other members are looking for synergies in the banking group. The clients, who are in most cases the clients of the entire financial group, are offered a comprehensive range of financial services, based on thorough observation of spatial development. In 2005, joint efforts of ZM and NKBM came to fruition: both financial institutions offered a possibility of taking out insurance using the distribution channel tagged bankassurance, also in the sales network of Nova KBM.

20 Events that marked the year 2010 in ZM in the field of recruitment: The Supervisory Board of Zavarovalnica Maribor appointed Borut Celcer, MSc, previously the person authorised by the Management Board, new member of the Management Board of ZM; Lea Jerič became Acting Director of the Kranj BU; Branko Tekmec is appointed Assistant Director of the Maribor BU; the employees elected new president and new members of the Workers Council of ZM; the new president of the Workers Council and thus member of the Supervisory Board of ZM (as employee representative) is Robert Ciglarič; in the area of communications and innovation: new product was offered to the policyholders, namely the life insurance product ZM PRIZMA Komfort Paket for persons between 15 and 50 years, with the following advantages: high payments, insurance, saving and investment at the same time; payment of up to six consecutive monthly premiums in the event of unemployment, etc.; comprehensive automobile insurance was completely updated and modernised (the new range of MOJ KASKO products is now even better adjusted to the wishes and expectations of the insured); we introduced selective writing of agricultural insurance as a result of the situation on the reinsurance market, the technical result of agricultural insurance and the owners expectations of better performance; we solemnly opened the doors to our new Claims Handling Centre in Ljubljana (new business premises mean more comfortable working environment for our employees and business partners and enable clients to resolve their claims faster); our business premises in Štajerski avtodom in Maribor, intended for vehicle claim assessment, were also renovated and modernised; following the successful external audit of the three-year report, we received a full certificate for a Family-Friendly Company; as traditionally, we were the sponsors of Folkart in the scope of Lent Festival in Maribor; we signed the contract for the sponsorship of the Golden Fox (women alpine world ski cup competitions) in Maribor.

21 The Company s growth and development ZM s PORTFOLIO in % Motor vehicle liability insurance 23.6 % Life insurance 27.4 % Automobile comprehensive insurance 10.9 % Non-life insurance 14.9 % Accident insurance 7.2 % Other insurance classes 5.9 % Life insurance 27.4 % Accident insurance 7.2 % Automobile comprehensive insurance 20.9 % Non-life insurance 14.9 % Motor vehicle liability insurance 23.6 % Other insurance classes 5.9 % The portfolio of Zavarovalnica Maribor is composed of both life and non-life insurance, with motor vehicle liability insurance accounting for 23.6 %, life insurance for 27.4 %, automobile comprehensive insurance for 20.9 %, other non-life insurance for 14.9 %, accident insurance for 7.2 %, and other insurance classes for 5.9 % market share of internal portfolio. Paid loss ratio in milion EUR % % 60 % 50 % % % 20 % 10 % Gross claims Gross premiums Paid loss ratio % With 57 %, the simple claim ratio is by 9 percentage points lower than the average of the last five years.

22 Gross premium per employee Number of employees Gross premium per employee Highlights from the 2010 operations A premium volume of EUR 259,598 million. 2.4 % less premium written than in 2009 Balance-sheet profits totalling EUR 9,005 million. In 2010, ZM gathered a premium of EUR 289,400 per employee. The market share of ZM among all insurance companies totals 12.4 per cent.

23 05 Historical Highlights of ZM We came to many crossroads and always found the right way. We pursue constant improvement.

24 Historical Highlights of ZM 1833 The beginnings of insurance operations in our area date back to the first half of the nineteenth century when the town of Maribor had its buildings insured against fire by an Austrian insurance institution Karl Denke in Karl Gerdes, the owners of a coffee substitute factory from Rače, started operating as insurance agents selling hail insurance. They represented Mariborska vzajemna zavarovalnica (Maribor Mutual Insurance company). The period before the First World War Not less then seventeen insurance agencies opened their branch offices in Maribor. They were representing insurance companies from Vienna, Trieste, Graz and London. Most of them operated in Maribor also after the war, when even some more were added to the list In Maribor an insurance company Ljudska samopomoč (People s Self- Aid) was established. Its objective was to help relatives cover the expenses of medical treatments or funeral services. Already in the first year of its existence the company had ten thousand insured persons, and less than six years after its foundation their number trebled The insurance company operated in the Maribor area and started a mutual loan society Ljudska štednja. Excellent business results led to the construction of a large building located opposite the railway station (today s address is Paritzanska c. 47), which suffered bombing during the Second World War; its activities expanded by opening a branch office in Ljubljana The second Maribor insurance company was Gospodarsko zavarovalna zadruga Drava, which set up its own business premises at Ulica talcev 1, and opened a branch office in Ljubljana. April 1941 Because of German occupation, the property of the Ljudska samopomoč insurance company was transferred to the Südmark insurance company in Graz, Austria On the ruins of pre-war insurance agencies and branch offices, two branch offices of Državni zavarovalni zavod (DOZ) (National Insurance institution) were established: DOZ Maribor town, and DOZ the surroundings of Maribor.

25 1962 Skupna zavarovalnica za okraj Maribor (a joint insurance company for the Maribor district) was established due to the restructuring of Državni zavarovalni zavod ; it was operating relatively independently even though it was supervised by Zavarovalna skupnost Slovenije (Slovenian Insurance Community). It was carrying out insurance operations in the territory of the then Maribor District The year of turbulent times all over the world. It was also the year that brought real independence for the insurance company in Maribor, which was entered into the register under the title Zavarovalnica Maribor (Maribor Insurance Company). Soon it established its business units also in Celje, Ljubljana, Postojna, Piran and Pula. The end of 1976 in the seventies, there was a strong political pressure for mergers. This led to the integration of the two sole Slovenian insurance companies Zavarovalnica Sava (Sava Insurance Company) and Zavarovalnica Maribor (Maribor Insurance Company) into a joint insurance company called Zavarovalnica Triglav (Triglav Insurance Company). On 1 January 1997 a regional office Maribor of the Triglav Insurance Company started to operate, but its operations were limited solely to the Podravje and Koroška regions. The end of 1990 the wind of change started blowing in Slovenija and also in the biggest town on the Drava river. The regional office Maribor with two larger business units (Slovenj Gradec and Ptuj) separated from the Triglav Insurance Company and started operating under its previous name: Zavarovalnica Maribor (Maribor Insurance Company). 15 December 2000 the Annual General Meetings of Insurance Companies Maribor and Tilia adopted the resolutions on merger. But on the grounds of the lawsuit filed by 17 minor shareholders of Tilia, the implementation of the entry of the new company into the Companies Register was suspended and later revoked at the Annual General Meetings of both companies in Considerable growth and provision of safety to customers ZM became a pilot company for the Slovenian model of the Family- Friendly Company certification in the Young Mothers/Families Friendly Employment development partnership Zavarovalnica Maribor was voted Best Large Company in Maribor, while Drago Cotar was voted Best Maribor Manager by the readers of the Mariborčan magazine. Zavarovalnica Maribor was the first insurance company in Slovenia to offer ECO automobile insurance Be ECO, drive less, pay less.

26 2009 Zavarovalnica Maribor was awarded a prize for reaching the finale in the competition Horus socially responsible company, which is awarded by the Institute of socially responsible company and the Slovenian public relations association; moreover, ZM received a special award for innovation strategy granted by InCoMovement Supervisory Board of Zavarovalnica Maribor appointed Borut Celcer, MSc, previously the person authorised by the Management Board, new member of the Management Board of ZM.

27 Published by: ZAVAROVALNICA MARIBOR d.d.