Falls & Floods. Protecting your Office

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2 Falls & Floods Protecting your Office Presented by: Brokers Trust Insurance Group Inc. Steve Campanella, Broker of Record Doriana Di-Fiore Isaguirre, Program Co-Ordinator Date: January 13 th, 2016 FLOOD, SEWER BACKUP & WATER DAMAGE SLIP & FALL YOUR APPLICATION

3 What is a Flood Exactly? Flood damage is caused by waves, tides, tidal waves, tsunamis, or the rising of, the breaking out or the overflow of any body of water.

4 What is a Sewer Backup? Sewer backup is caused by the backing up of sumps, septic tanks or drains

5 What do they mean by General Water Damage? Water damage done to your property from broken pipes

6 General Water Damage Exclusions Wear and Tear Gradual Deterioration Latent Defect Inherent Vice Cost of Making Good Faulty or Improper Material Faulty Improper Workmanship

7 Common Water Damage Claims Heavy rainfall causes the municipal sewer system to back up into your property through the drains in the lowest level of your property. This is a Sewer Back Up claim (subject to its deductible) Burst pipe due to extreme cold temperatures causes damage to your property (contents/building/improvements). This is a claim under the general Contents/Property section of your policy (subject to it s deductible).

8 A fire in an adjacent unit causes the sprinkler system to go off causing damage to your property. This is a claim under the general Contents/Property section of your policy (subject to it s deductible) When a river crests and water enters your property and does damage to the property and its contents. This is a flood and requires flood coverage (subject to it s deductible)

9 Tips to Prevent Water Damage Clean your eavestrough, drains, and downspouts annually and direct water flow away from the property Maintain roof shingles (change every 15-20years) Properly seal windows and doors Overflow or leaks from drains, sinks, toilets. Know where your shut off valves are (both main and per fixture if applicable) Check appliances regularly (Check the water source and make sure you replace old hoses and or washers). Replace or maintain older appliances

10 Tips to Prevent Water Damage Foundations. Seal cracks in foundation walls and basement floors Hot water tank- Know the age of your tank. Check for cracks and corrosion. If it s between years old think about replacing it. If it s over 15 years old, replace it. Install a back-flow valve.

11 What is Slip & Fall Coverage Exactly? Commercial General Liability (Premises Liability) as defined by the Insurance Bureau of Canada Bodily Injury and Property Damage To pay those sums that the Insured becomes legally obligate to pay as compensatory damages because of bodily Injury or property damage to which this Insurance applies during the form period. Subject to the limits of the policy and any applicable deductible(s)

12 What is Slip & Fall Coverage Exactly? Bodily Injury - Means bodily injury, sickness or disease disease sustained by a person, including death resulting resulting from any of these at any time. Property Damage - Means Physical injury to tangible property, including all resulting loss of use of that property.

13 Common Exclusions (not limited to) Any Automobile Employees where contributions are made by or required to be made by the insured under provisions of any Workers Compensation Law. Medical Malpractice and or Professional Liability.

14 Possible Claim Examples 1. A patient slips and falls on a loose piece of torn carpet in the waiting room and suffers bodily injuries. The patient seeks legal counsel and decides to proceed with action against the clinic because of a neglected hazard for the financial loss as a result of the slip and fall. The Insurance Company will defend you subject to the limits of the policy and it s deductible.

15 Possible Claim Examples 2. A patient slips and falls on black ice in the parking lot of the strip plaza where your practice is located. The fall causes multiple broken bones in addition to the bodily injury, the patient s smart phone becomes damaged beyond repair. As a result the patient files suit against the landlord of the plaza, you the tenant (the reason for visiting the plaza), and the property maintenance company responsible for clearing and salting the parking lot for medical bills, lost wages due to missed work, and the cost to replace their smart phone.

16 Possible Claim Examples Your Insurance Company will defend you for your part in the law suit for the Bodily Injury and Property Damage, subject to the limits and deductible(s) applicable.

17 Possible Claim Examples 3. Your practice is located on the 5 th floor of a 10 story office building. building. A sink in your unit overflows and somehow causes water to water to escape down the main drain line causing serious damage to damage to the unit below. The damage to your unit is incidental and incidental and easily mitigated by mopping up so no claim was made made by you for damage to your contents/improvements. As a result, the unit below files a claim on their own insurance policy. policy. In this case we wait until the downstairs tenant or their Insurance company comes looking for damage relief.

18 Possible Claim Examples The property damage portion of your liability coverage is the portion of your policy that will respond, subject to its limit and applicable deductible.

19 Your Duties in the Event of Occurrence Claim or Action - You must see to it that we (insurance company) are notified promptly of an occurrence which may result in a claim. This notice should include: How, When, and Where the occurrence took place Names and addresses of all injured persons and witnesses If a claim is made or action is brought against any insured, you must see to it that we (insurance company) receive prompt written notice of the claim or action.

20 Your Duties in the Event of Occurrence Send copies of any demands, notices, summonses or legal papers received in connection with the claim or action. In the event of a claim NEVER voluntarily make a payment, assume any obligation, or incur any expense, other than first aid, without our (insurance company s) consent. If you do it will be at your own cost.

21 Tips to Help Prevent Slip and Fall Good housekeeping is the first and the most important (fundamental) level of preventing slip and falls Clean all spills immediately Mark spills and wet areas Remove obstacles from walkways and always keep them free of clutter Secure (tacking, taping, etc.) mats, rugs and carpets that do not lay flat

22 Tips to Help Prevent Slip and Fall Always close file cabinet or storage drawers Cover cables that cross walkways Keep working areas and walkways well lit Salt and clear snow during the winter months.

23 REMEMBER! Even though you may have a maintenance contract for snow removal, it is a good idea to keep some extra salt handy and occasionally apply some to the areas of the walkway or entrance to your unit. If you are responsible for clearing/salting the property, keep a log of when you clear and salt.

24 How to Complete My Application Construction Details: Buildings older than 20 years of age require updates. Almost always, they have been fully updated and up kept If you unsure of how to collect data always try contacting your landlord, they will usually know more about the building and have records of when updates where done. Updates should always be complete, partial work to roof, heating, wiring and plumbing tend to be viewed as incomplete.

25 How to Complete My Application Who or What is a Loss Payee & Additional Insured? A loss payee will usually be a financing company that you rent or lease equipment from! If you rent or lease equipment you may be required to add the company to your policy as loss payee, their legal name and address, equipment description / lease number is required to due so.

26 How to Complete My Application An additional insured will usually be your landlord! They will require proof of commercial general liability they may sometimes have limit requirements or request to be added as additional insured to your policy, a legal name address is required to due so.

27 Payment Options Credit Card One pay, at time of binding or on delivery of policy *A credit card form provided in your new business package Cheque One pay, at time of binding or on delivery of policy Monthly payment Void cheque to be submitted at time of binding along with a completed payment *A credit card form provided in your new business package

28 Questions? Presented by: Brokers Trust Insurance Group Inc. Steve Campanella, Broker of Record Doriana Isaguirre, Program Co-Ordinator Contact: 2780 Highway 7, Suite 201 Concord, Ontario L4K 3R9 T: Main F:

29 Thank You!