Request for Proposals

Transcription

1 Request for Proposals Utility Bill Printing & Mailing November 3, 2017 QUESTIONS AND INTENT TO RESPOND DUE DATE: November 13, 2017, 4:00 p.m. (CDT) PROPOSAL DUE DATE: November 30, 2017, 4:00 p.m. (CDT) PROPOSALS RECEIVED AFTER DEADLINE WILL BE RETURNED UNOPENED The City of Lake Forest Assistant Finance Director 800 N. Field Drive Lake Forest, IL (847)

2 Table of Contents 1. Purpose of Request for Proposal Instructions to Proposers Anticipated Schedule Intent to Respond Evaluation Criteria and Selection Process Award of Agreement Reservation of Rights Terms and Conditions Lake Forest Identity Theft Protection (Exhibit F) General Certification Requirements Insurance Requirements... 9 Exhibits: A Scope of Work Lake Forest B Scope of Work Highland Park C Scope of Work Waukegan D Pricing Forms (each respondent shall use the forms and pricing sheets provided herein) E Reference Form F Lake Forest Identify Theft Prevention Program Policy 2

3 1. Purpose of Request for Proposal The City of Lake Forest, City of Highland Park, and City of Waukegan are seeking proposals to provide professional Utility Bill Printing and Mailing services pursuant to the requirements outlined in this Request for Proposals (RFP). The term of the agreement shall be three (3) years. 2. Instructions to Proposers A. All proposals shall be submitted in a sealed envelope to: Diane Hall, Assistant Finance Director City of Lake Forest 800 N. Field Dr. Lake Forest, IL All questions regarding the RFP should be directed to Assistant Finance Director Diane Hall Halld@cityoflakeforest.com. B. All proposals must be in a sealed envelope and clearly marked in the lower left hand corner: Sealed Proposal Utility Billing and Mailing RFP. All proposals must be received by 4:00 pm, local time on November 30, 2017 as shown on the clock in the City of Lake Forest s Finance Department, at which time they will be opened. Two (2) bound and one (1) unbound copies of the proposal must be submitted. No proposals summited by telephone, fax or electronic transmission will be accepted. Proposals arriving after the deadline will be returned unopened. C. Proposals should be prepared simply and economically, providing a straight forward, concise description of provider capabilities to satisfy the requirements of the RFP. Special bindings, colored displays, promotional material, etc are not desired. Emphasis should be on completeness and clarity of content. D. Failure to comply with any section of the RFP may result in rejection of the proposal as non-responsive. 3. Anticipated Schedule The following schedule is anticipated, which is subject to change: November 3, 2017 Release of RFP November 13, 2017 RFP Questions and Intent to Respond Due November 17, 2017 Release responses to questions received November 30, 2017 RFP Proposals Due January 2018 City Council Approval, if applicable February 2018 Effective date of service agreements 3

4 4. Intent to Respond All vendors who intend to respond to this RFP are requested to submit an with all contact information by November 13, 2017, 4:00 pm to: Diane Hall, Assistant Finance Director The City of Lake Forest 800 North Field Drive Lake Forest, IL address: Failure to submit the intent to respond by this date will not preclude any potential offeror from responding to the RFP, but it provides contact information in the event communication to potential respondents is deemed necessary. 5. Evaluation Criteria and Selection Process Each municipality shall conduct an independent review of proposal submissions and may request clarifications or additional information pertaining to a proposal. Each municipality will apply the evaluation criteria specified herein. It is anticipated that each entity will select a group of finalists for in-house interviews, but such interviews are at the option of each entity. Proposals will be evaluated in a fair, consistent, and objective manner. Selection will be based on response to questions or requirements identified in this RFP and personal interviews, if applicable. The final recommendation will be subject to consideration and approval by the entity s City Council, if applicable. Proposals will be evaluated utilizing three sets of criteria identified below (not listed in priority order): Completeness of Proposal Conformance to RFP Requirements Availability and ability to meet anticipated schedule. Qualifications Include a summary of the firm s qualification to perform the work outlined in the RFP Customer References Include a minimum of three (3) references from similar projects (see Exhibit B) Cost Proposal 4

5 6. Award of Agreement The vendor(s) selected as a result of this RFP process will be required to enter into a written professional services agreement. Such agreement shall reflect the terms and conditions included in the RFP and the selected vendor s proposal, as well as any other provisions mutually agreed to by both parties. In the event that the proposer to whom the services are awarded does not execute a contract within thirty (30) calendar days after approval, the entity may give notice to such proposer of intent to award the contract to the next most qualified proposer or to call for new proposals and may proceed to act accordingly. 7. Reservation of Rights Each participating entity reserves the right, at its sole discretion, to use without limitation any and all information, concepts, and data submitted in response to this RFP, or derived by further investigation thereof. Each entity further reserves the right at any time and for any reason to cancel this solicitation, to reject any or all Proposals, to supplement, add to, delete from, or otherwise change this RFP if conditions dictate. Each entity may seek clarifications from a respondent at any time and failure to respond promptly may be cause for rejection. Each entity also reserves the right to interview only those vendors it determines shall provide the most advantageous services and to negotiate with one or more vendors to develop contract terms acceptable. 8. Terms and Conditions A. This RFP is issued pursuant to applicable provisions of the participating entities Purchasing Policies and Procedures. Responses to this RFP shall be opened in private. B. Proposals submitted are offers only, and the decision to accept or reject is a function of quality, reliability, capability, reputation, and expertise of the firms submitting proposals. The participating entities will not be liable in any way for any costs incurred by respondents in replying to this RFP. C. Respondents may submit proposals to one or all of the participating entities. Each entity will conduct its own review and approval process, but this does not preclude respondents from offering volume discounts. D. An agreement resulting from the acceptance of a proposal shall be on forms prescribed by each municipality and approved by legal counsel and shall contain, at a minimum, the applicable provisions of this RFP and the proposal itself. The participating entities reserve the right to reject any agreement which does not conform to the RFP, the proposal submitted, or the entity s requirements for agreements and contracts. 5

6 E. Respondents shall thoroughly examine and be familiar with the RFP specifications. The failure or omission of any respondent to receive or examine this document shall in no way relieve any respondent of obligations with respect to this RFP or the subsequent agreement. F. After the execution of the agreement, any alterations to existing fees or additional fees imposed must be approved by the municipality in the form of an addendum to the agreement. All addenda are subject to the review of legal counsel. G. Confidentiality Proposals and other documents submitted shall be examined to determine the validity of any written requests for nondisclosure of proprietary or confidential information. After award of a contract, all responses, documents, and materials submitted by the respondent pertaining to this RFP will be considered public information unless otherwise determined by legal counsel. All data, documents and other information developed as a result of this contractual agreement shall become the property of the applicable municipality. Based on the public nature of RFP s, a respondent must inform the City, in writing, of the exact materials in the submittal which it believes are proprietary or confidential, and should not be made part of the public record in accordance with the Illinois Freedom of Information Act. The respondent will be financially responsible for all expenses of the municipality, its public officials, consultants, employees, agents and representatives in defending the denial of access to such material pursuant to a Freedom of Information Act request. H. Each municipality reserves the right to accept the proposal that is, in its judgment, the best and most favorable to the interests of the municipality and to the public; to reject the low price proposal; to accept any item of any proposal; to reject any and all proposals; and to waive irregularities and informalities in any proposal submitted or in the RFP process; provided, however, that the waiver of any prior defect or informality shall not be considered a waiver of any future or similar defect or informality. Firms should not rely upon, or anticipate, such waivers in submitting their proposal. I. Any proposal may be withdrawn up until the date and time set above for the opening of proposals by written request to the City of Lake Forest Assistant Finance Director. Any proposals not so withdrawn shall constitute an irrevocable offer, for a period of 90 days, to provide the services to the municipalities, or until each municipality has accepted one or more proposals, whichever occurs first. J. The City will be changing its Utility Billing software within the three (3) year contract. The new software has not been determined at this time. 6

7 9. Lake Forest Identity Theft Protection (Exhibit F) All City of Lake Forest vendors with access to sensitive material must acknowledge receipt of a copy of The City of Lake Forest s identity theft prevention program policy. All proposals submitted in response to this RFP must include a fully executed certification: IDENTITY THEFT PREVENTION POLICY CERTIFICATION I certify that I have read, understood and agree to comply with The City of Lake Forest s Identity Theft Policy Program. Institution Signature Title Date 7

8 10. General Certification Requirements STATE OF ILLINOIS ) ) SS COUNTY OF PROPOSER S CERTIFICATION The undersigned, being first duly sworn on oath, deposes and states that all statements made herein are made on behalf of Proposer, that this deponent is authorized to make them, and that the statements contained herein are true and correct. Proposer deposes, states, and certifies that Proposer is not barred from contracting with a unit of state or local government as a result of (i) a delinquency in the payment of any tax administered by the Illinois Department of Revenue unless Contractor is contesting, in accordance with the procedures established by the appropriate revenue Act, its liability for the tax or the amount of the tax, as set forth in 65 ILCS 5/ ; (ii) a violation of either Section 33E-3 or Section 33E-4 of Article 33 of the Criminal Code of 1961, 720 ILCS 5/33E-1 et seq.; or (iii) a violation of the USA Patriot Act of 2001, 107 Public Law 56 (October 26, 2001) (the Patriot Act ) or other statutes, orders, rules, and regulations of the United States government and its various executive departments, agencies and offices related to the subject matter of the Patriot Act, including, but not limited to, Executive Order effective September 24, DATED This Day Of, 20. Attest/Witness: Proposer s Name: By: By: Title: Title: Subscribed and Sworn to My Commission Expires: before me this day of _, 20 [SEAL] Notary Public 8

9 11. Insurance Requirements The following requirements are baseline standards for insurance to be provided. They may require adjustment from time to time based on a variety of factors, including the nature, scope, duration, and value of the procurement, and are subject to approval of each municipality. A. Wo rker s Com pensatio n and Em plo yer s Liability with limits not less than: (1) Wo rker s Com pensatio n: Statutory (2) Em ployer s L iability : $500,000 injury-per occurrence $500,000 disease-per employee $500,000 disease-policy limit Such insurance shall evidence that coverage applies in the State of Illinois. B. Comprehensive Motor Vehicle Liability with a combined single limit of liability for bodily injury and property damage of not less than $1,000,000 for vehicles owned, non-owned, or rented. All employees shall be included as insureds. C. Comprehensive General Liability with coverage written on an occurrence basis and with limits no less than: $2,000,000 Bodily Injury and Property Damage Combined Single Limit Coverage is to be written on an occurrence basis. Coverages shall include: - Broad Form Property Damage Endorsement - Blanket Contractual Liability (must expressly cover the indemnity provisions of the Contract) - Independent Contractors - Personal Injury (with Employment Exclusion deleted) - Broad Form Property Damage Endorsement - Bodily Injury and Property Damage D. Professional Liability Insurance, with a limit of liability of not less than $2,000,000 per occurrence and $2,000,000 in the aggregate and covering the consultant s errors and omissions. E. Umbrella Policy. The required coverages may be in any combination of primary, excess, and umbrella policies. Any excess or umbrella policy must provide excess coverage over underlying insurance on a following-form basis such that when any loss covered by the primary policy exceeds the limits under the primary policy, the excess or umbrella policy becomes effective to cover such loss. F. Additional Insured. Each municipality shall be named as an Additional Insured on all policies except for: Worker s Compensation Professional Liability (if applicable) Each such additional Insured endorsement shall identify the municipality by name and also include its elected and appointed officials, its officers, employees, agents, attorneys, consultants, and representatives. 9

10 EXHIBIT A Scope of Work Lake Forest 10

11 GENERAL INFORMATION The City of Lake Forest is currently requesting proposals from qualified vendors who are capable of providing quarterly utility billing printing and mailing services associated with approximately 6,700 City customer accounts. Approximately one third of these customer accounts are billed each month, with all accounts being billed in the course of each three month period. The City utility bills include quarterly charges relating to water, sewer, refuse collection and pension fees. The City manages its customer account information using SunGard Public Sector s NaviLine software which is used to generate the data files for utility billing operations. The City s utility software package is processed on an IBM AS/400 computer. The billing text files will be provided electronically in an ASCII or CSV file format. If another specific format is required, please note in your proposal. We currently have a third party file that is available. SCOPE OF SERVICE 1. The selected vendor must have the capability to perform all services required to print and mail the City s utility bills within 48 hours of receiving the billing data. 2. The bill will be folded and inserted along with a reply envelope in a #10 window envelope. The outer envelope will have a full-width notation on the front of the envelope labeled Utility Bill Enclosed along with the City s return address and logo. The artwork for the logo will be supplied. 3. The billing form will be 8 1/2 x 11 white laser paper to be printed in two colors. The back of the bill will be printed in one color ink. The back of the billing form will have standard required information. There will be one full-width micro perforation on the bill that creates the remittance advice. 4. The reply envelope will be a #9 envelope. The envelope or the remittance stub shall be printed with The City of Lake Forest s lockbox return address and delivery point bar code. The vendor shall state if they have the capability to suppress return envelope stuffing for accounts designated as auto pay and also indicate if there are additional costs for this service. 5. All bills mailed will be sent at the 1 st class carrier route presort rate. The selected vendor will certify that the mailing conforms to all United States Postal Service regulations such as CASS certification, Move Update standards or any other regulations that may apply. The actual cost of postage should not be included in the pricing. 6. The vendor will supply the City with control totals for each mailing that will include the total number of records and the dollar amount billed. The City will provide verification of these totals prior to the mailing of any bills. 7. The vendor will provide access to utility bills to the City for proofing. The City will notify the vendor that the proof has been approved. 11

12 8. The vendor will be required to print supplemental messages, codes and other information on the bills, notices and envelopes at the City s direction. This message will not be contained within the standard ASCII data file, but will instead be communicated to the vendor via or secure login. The vendor will subsequently add this message to each bill within a specified section. The vendor should have the flexibility to change this message with each billing cycle. 9. The vendor may periodically be required to insert supplemental documents into the mailings at the City s request. 10. The selected Vendor will be responsible for the printing, inserting and mailing of the Utility Bills beginning in March The City currently processes utility billing past due notices in-house. However, we would be willing to consider outsourcing these notices in addition to the utility bills. The selected vendor should have the flexibility to take on the additional service request at an additional cost to be determined. The City currently sends out approximately 290 first notices and 150 second notices monthly. Proposal Format A. RFP Cover letter a signed letter briefly stating the proposer s understanding of the work to be done in compliance with the City s Request for Proposal, a statement why the firm believes itself to be the best qualified firm to perform the services, and a statement that the proposal is a firm and irrevocable offer for 120 days. Any exceptions to requirements listed in the City s Request for Proposal must be clearly identified in the Cover letter, including exceptions to the desired scope of services outlined. The Cover letter must be signed by an authorized representative of the firm. B. Response to each item in the Scope of Work. C. Sample of each deliverable identified in the Scope of Work. D. The cost of services to be provided and an explanation of the basis on which fees are determined. All potential services and associated pricing must be disclosed. E. Resume(s) of staff to be assigned to this project. F. Minimum of three (3) professional references for similar projects. Please provide contact name and number for each reference (see exhibit E). G. Brief description of a similar project. H. Complete required signatures for The City of Lake Forest Identity Theft and General Certification Requirements understanding. PLEASE NOTE: FAILURE TO COMPLY WITH ANY PART OF THE RFP MAY RESULT IN REJECTION OF THE PROPOSAL AS NON-RESPONSIVE. 12

13 EXHIBIT B Scope of Work Highland Park 13

14 GENERAL INFORMATION The City of Highland Park is currently requesting proposals from qualified vendors who are capable of providing quarterly or future monthly utility billing printing and mailing services associated with approximately 10,500 City customer accounts. Approximately one third of these customer accounts are billed each month, with all accounts being billed in the course of each three month period. The City utility bills include quarterly charges relating to water, sanitary sewer, and storm sewer fees. The City manages its customer account information using Tyler Technologies/Eden software which is used to generate the data files for utility billing operations. The City s utility software package is processed on a Windows Operating system. The billing text files will be provided electronically in an ASCII delimited file or xml file format. If another specific format is required, please note in your proposal. We currently have a third party file that is available. SCOPE OF SERVICE 1. The selected vendor must have the capability to perform all services required to print and mail the City s utility bills within 24 hours of receiving the billing data. 2. The bill will be folded and inserted along with a reply envelope in a #10 window envelope. The outer envelope will have a full-width notation on the front of the envelope labeled Utility Bill Enclosed along with the City s return address and logo. The artwork for the logo will be supplied. 3. The billing form will be 8 1/2 x 11 white laser paper to be printed in two colors. The back of the bill will be printed in one color ink. The back of the billing form will have standard required information. There will be one full-width micro perforation on the bill that creates the remittance advice. 4. The reply envelope will be a #9 envelope. The envelope or the remittance stub shall be printed with The City of Highland Park lockbox return address and delivery point bar code. The vendor shall state if they have the capability to suppress return envelope stuffing for accounts designated as auto pay and also indicate if there are additional costs for this service. 5. All bills mailed will be sent at the 1 st class carrier route presort rate. The selected vendor will certify that the mailing conforms to all United States Postal Service regulations such as CASS certification, Move Update standards or any other regulations that may apply. The actual cost of postage should not be included in the pricing. 6. The vendor will supply the City with control totals for each mailing that will include the total number of records and the dollar amount billed. The City will provide verification of these totals prior to the mailing of any bills. 7. The vendor will provide access to utility bills to the City for proofing. The City will notify the vendor that the proof has been approved. 14

15 8. The vendor will be required to print supplemental messages, codes and other information on the bills, notices and envelopes at the City s direction. This message will not be contained within the standard ASCII data file, but will instead be communicated to the vendor via or secure login. The vendor will subsequently add this message to each bill within a specified section. The vendor should have the flexibility to change this message with each billing cycle. 9. The vendor may periodically be required to insert supplemental documents into the mailings at the City s request. 10. The selected Vendor will be responsible for the printing, inserting and mailing of the Utility Bills beginning in March The City outsources utility billing past due notices. We would outsource these notices in addition to the utility bills. The selected vendor should have the flexibility to take on the additional service request at an additional cost to be determined. The City currently sends out approximately 700 first notices and 250 second notices monthly. Proposal Format A. RFP Cover letter a signed letter briefly stating the proposer s understanding of the work to be done in compliance with the City s Request for Proposal, a statement why the firm believes itself to be the best qualified firm to perform the services, and a statement that the proposal is a firm and irrevocable offer for 120 days. Any exceptions to requirements listed in the City s Request for Proposal must be clearly identified in the Cover letter, including exceptions to the desired scope of services outlined. The Cover letter must be signed by an authorized representative of the firm. B. Response to each item in the Scope of Work. C. Sample of each deliverable identified in the Scope of Work. D. The cost of services to be provided and an explanation of the basis on which fees are determined. All potential services and associated pricing must be disclosed. E. Resume(s) of staff to be assigned to this project. F. Minimum of three (3) professional references for similar projects. Please provide contact name and number for each reference (see exhibit E). G. Brief description of a similar project. PLEASE NOTE: FAILURE TO COMPLY WITH ANY PART OF THE RFP MAY RESULT IN REJECTION OF THE PROPOSAL AS NON-RESPONSIVE. 15

16 EXHIBIT C Scope of Work Waukegan 16

17 GENERAL INFORMATION The City of Waukegan is currently requesting proposals from qualified vendors who are capable of providing quarterly utility billing printing and mailing services associated with approximately 23,000 City customer accounts. Approximately one third of these customer accounts are billed each month, with all accounts being billed in the course of each three-month period. The City utility bills include quarterly charges relating to water and sewer collection charges and fees. The city plans to move towards monthly billing for all accounts beginning May This service would start on May 1, 2018, not prior. The City manages its customer account information using Cayenta utilities software, which is used to generate the data files for utility billing operations. The billing text files will be provided electronically in an.xml file format. If another specific format is required, please note in your proposal. SCOPE OF SERVICE 1. The selected vendor must have the capability to perform all services required to print and mail the City s utility bills within 32 hours of receiving the billing data. 2. The bill will be folded and inserted along with a reply envelope in a #10 window envelope. The outer envelope will have a full-width notation on the front of the envelope labeled Utility Bill Enclosed along with the City of Waukegan address and logo. The artwork for the logo will be supplied. 3. The billing form will be 8 1/2 x 11 white laser paper to be printed in multicolor. The back of the bill will be printed in one color ink. The back of the billing form will have standard required information. There will be one full-width micro perforation on the bill that creates the remittance advice. 4. The reply envelope will be a #9 envelope. The envelope or the remittance stub shall be printed with The City of Waukegan lockbox return address and delivery point bar code. The vendor shall state if they have the capability to suppress return envelope stuffing for accounts designated as auto pay and indicate if there are additional costs for this service. 5. All bills mailed will be sent at the 1 st class carrier route presort rate. The selected vendor will certify that the mailing conforms to all United States Postal Service regulations such as CASS certification, Move Update standards or any other regulations that may apply. The actual cost of postage should not be included in the pricing. 6. The vendor will supply the City with control totals for each mailing that will include the total number of records and the dollar amount billed. The City will provide verification of these totals prior to the mailing of any bills. 7. The vendor will provide access to utility bills to the City for proofing. The City will notify the vendor that the proof has been approved. 8. The vendor will be required to print supplemental messages, codes and other information on the bills, notices and envelopes at the City s direction. This message will not be contained within the standard ASCII data file, but will instead be communicated to the vendor via or secure login. The vendor will subsequently add this message to each bill within a specified section. The vendor should have the flexibility to change this message with each billing cycle. 17

18 9. The vendor may periodically be required to insert supplemental documents into the mailings at the City s request. 10. The selected Vendor will be responsible for the printing, inserting and mailing of the Utility Bills beginning in May The selected Vendor will also be required to process past due notices each billing period at various quantities. The selected vendor should have the flexibility to take on the additional service request at an additional cost to be determined. The City currently sends out approximately notices monthly. 12. The selected Vendor will allow E-Bill signup and provide backend access through online platform for user maintenance, password resets, etc. Options will include ability to receive physical and/or online bills and notifications of past due bills. Multiple user access to single or many accounts. Proposal Format A. RFP Cover letter a signed letter briefly stating the proposer understands scope of the work to be done in compliance with the City s Request for Proposal, a statement why the firm believes itself to be the bestqualified firm to perform the services, and a statement that the proposal is a firm and irrevocable offer for 120 days. Any exceptions to requirements listed in the City s Request for Proposal must be clearly identified in the Cover letter, including exceptions to the desired scope of services outlined. The Cover letter must be signed by an authorized representative of the firm. B. Response to each item in the Scope of Work. C. Sample of each deliverable identified in the Scope of Work. D. The cost of services to be provided and an explanation of the basis on which fees are determined. All potential services and associated pricing must be disclosed. E. Resume(s) of staff to be assigned to this project. F. Minimum of three (3) professional references for similar projects. Please provide contact name and number for each reference (see exhibit E). G. Brief description of a similar project. H. Complete required signatures for The City of Waukegan Identity Theft and General Certification Requirements understanding. PLEASE NOTE: FAILURE TO COMPLY WITH ANY PART OF THE RFP MAY RESULT IN REJECTION OF THE PROPOSAL AS NON-RESPONSIVE. 18

19 EXHIBIT D Pricing Forms 19

20 City of Lake Forest 800 N. Field Drive Lake Forest, IL Company Name: Address: PROFESSIONAL UTILITY BILLING SERVICES PRICING FORM Quantity UOM Description Unit Price Extended Price 6,700 Piece Utility Bill Print & Mail Services 6,700 1,000 #10 Window Envelope 6,700 1,000 #9 Return Envelope 6,700 Piece Insert City provided sheet (variable size & frequency) 440 Piece Past Due Notices 1 Initial set-up, design, programming fee 1,350 Piece Return Envelope Suppression ed Utility Bill Option Other Service or Handling Fees Authorized Signature: Typed/Printed Name: Company Name: Date: 20

21 City of Highland Park St. Johns Ave Highland Park, IL Company Name: Address: PROFESSIONAL UTILITY BILLING SERVICES PRICING FORM Quantity UOM Description Unit Price Extended Price 11,000 Piece Utility Bill Print & Mail Services 11,000 1,000 #10 Window Envelope 11,000 1,000 #9 Return Envelope 11,000 Piece Insert City provided sheet (variable size & frequency) 700 Piece Past Due Notices 1 Initial set-up, design, programming fee 1250 Piece Return Envelope Suppression ed Utility Bill Option Other Service or Handling Fees Authorized Signature: Typed/Printed Name: Company Name: Date: 21

22 City of Waukegan 100 N. Ma r t in L u the r Ki n g Jr A v e W a u ke g an, IL Company Name: Address: PROFESSIONAL UTILITY BILLING SERVICES PRICING FORM Quantity UOM Description Unit Price Extended Price 23,000 Piece Utility Bill Print & Mail Services 23,000 1,000 #10 Window Envelope 23,000 1,000 #9 Return Envelope 23,000 Piece Insert City provided sheet (variable size & frequency) 1500 Piece Past Due Notices 1 Initial set-up, design, programming fee 1500 Piece Return Envelope Suppression ed Utility Bill Option Other Service or Handling Fees Authorized Signature: Typed/Printed Name: Company Name: Date: 22

23 EXHIBIT E REFERENCES 23

24 REFERENCES: Provide a list of client references of similar sized and/or municipal accounts which the proposer has served over the past two years and is currently serving. Provide no fewer than five (5) references. Provide a contact person, telephone number, and address for each customer reference. Municipality: Address: City, State, Zip: Contact Person: Telephone: Dates of Service: Municipality: Address: City, State, Zip: Contact Person: Telephone: Dates of Service: Municipality: Address: City, State, Zip: Contact Person: Telephone: Dates of Service: Municipality: Address: City, State, Zip: Contact Person: Telephone: Dates of Service: Municipality: Address: City, State, Zip: Contact Person: Telephone: Dates of Service: 24

25 EXHIBIT F Lake Forest Identify Theft Prevention Program Policy Copy located at: 25