Company Profile CONTACT DETAILS: Seagull Insurance Services Co. L.L.C. Page 01

Transcription

1 Company Profile CONTACT DETAILS: Seagull Insurance Services Co. L.L.C. Page 01

2 MISSION: To be the outstanding choice for Insurance Services at a global level with our- BETTER THAN THE BEST PROFESSIONAL SERVICES. VISION: To cater to the increasing demand of global, especially U.A.E. s insurance sector due to greater Financial Stability at Individual and Corporate levels. Seagull Insurance Services Co. L.L.C. seagull@seagulluae.net Page 02

3 OUR EXPERTISE: OUR ASSOCIATES: Seagull Insurance Services Co. L.L.C. Page 03

4 Regulatory Compliance Seagull Insurance Services Regulatory Compliance Early Mover in terms of complying to regulation (Lic No : 74) Sound Financial Management Professional Competence ( Manpower) Fraud & Abuse Control Technology & Software Network Management Service Quality Seagull Insurance Services Co. L.L.C. seagull@seagulluae.net Page 04

5 Mohammed Bin Rashid Establishment - Certificate Seagull Insurance Services Co. L.L.C. seagull@seagulluae.net Page 05

6 Organizational Structure (Job Tasks and Responsibilities) Chairman (General Manager & Internal Observer) Mr. Hassan Obaid Saeed Secretary & P.R.O. Mr. Fahad Ali Ms. Nadiyeh Musa Concerned Officer & SPOC Ms. Maryama Errabi Ms. Arshiya Iqbal Operations / Compliance & Business Development Mr. Hassan Obaid Saeed Mr. Fahad Ali Ms. Arshiya Iqbal Audit & Finance Department Mr. Pradeep Chaturvedi Ms. Asmaa Abdelaziz, Mr. Faizan Siddiqui Ms. Jomerie Turla Administration & Human Resources Department Mr. Fahad Ali (P.R.O.) Ms. Arshiya Iqbal Ms. Asmaa Abdelaziz Mr. Khurram A. Hussain Ms. Mumthas Shareef Business Development Department Mr. Hassan Obaid Saeed Mr. Mohamed Hussein Ms. Arshiya Iqbal Branches- 1. Sharjah 2. UMQ I.T. Insurance Department Mr. Khurram A. Hussain Mr. Fahad Ali Mr. Faizan Siddiqui Internal Observer s Department Mr. Hassan Obaid Saeed Ms. Asmaa Abdelaziz Ms. Arshiya Iqbal Mr. Pradeep Chaturvedi Documentation Cycle Department - Claims, Cancellations & Archives Ms. Arnnie Ayad Ms. Jomerie Turla Ms. Mumthas Shareef Mr. Faizan Siddiqui Mr. Khurram A. Hussain General Insurance Department Mr. Hassan Obaid Saeed Bakhit Motor Insurance Department Mr. Hassan Obaid Saeed Ms. Maryama Errabii Mr. Khurram A. Hussain Health & Life Insurance Department Ms. Arshiya Iqbal Ms. Arnnie Ayad Ms. Mumthas Shareef Non-Motor Insurance Department Mr. Hassan Obaid Saeed Mr. Mohamed Hussein Mr. Khurram A.Hussain Ms. Arshiya Iqbal Business Development Executives AND Office Assistants Seagull Insurance Services Co. L.L.C. seagull@seagulluae.net Page 06

7 Code of Conduct The insurance broking profession is about helping you to navigate the unavoidable complexities of insurance products and markets so you can appropriately manage the risks affecting you. ~ David Wyner, President, , National Insurance Brokers Association of Australia All the employees of Seagull Insurance Services Co. LLC abide by the Code of Conduct manual specifications. The below service standards apply to our Code of Conduct: 1. Comply with all the relevant laws. 2. Transparently manage any conflicts of Interest that may arise. 3. Clearly inform the clients about the updated insurance practices. 4. Clearly inform about the scope of our services. 5. Discharge our duties diligently, competently, fairly and with honesty and integrity. 6. Handle any money received in accordance with the relevant Anti Money Laundering guidelines. 7. Ensure that competency is well maintained and adequate training sessions are attended. 8. Respond to catastrophes and disasters in the timely, professional, practical and compassionate manner to cater to the Cancellation and Claim Assistance. 9. Ensure that we have an internal complaints and dispute handling process that meets the Code Complaints and Dispute process standards, Complaint Management Software. 10. Abide by the Insurance Authority s issued Code of Conduct. 11. Avoidance of activity or inactivity that is reasonably likely to bring the insurance broking profession into disrepute. Seagull Insurance Services Co. L.L.C. seagull@seagulluae.net Page 07

8 Code of Conduct 12. Breaches of the Code Conduct 01. Public interest is paramount 02. Standards of advice 11. Reporting of breaches by other PHIRs 03. Improving and maintaining competence 10. Adherence to the Code of Conduct CODE OF CONDUCT 04. Professional qualifications 09. Improving public understanding of health insurance 05. Compliance 08. Conduct with fellow professionals and regulators 07. Professional and ethical standards 06. Diligence Seagull Insurance Services Co. L.L.C. Page 08

9 Complaint Management System Seagull Insurance Services Co. L.L.C. Page 09

10 Customer Authorization Letter Seagull Insurance Services Co. L.L.C. Page 10

11 Documentation Cycle Document Receiving (K.Y.C. Form & Customer Authorization Letter) Complaint Management Software ibroker MANAGEMENT SYSTEM Document Processing (1. Specialized Proformas) Document Keeping & Destroying Archive Management System ereceipt SYSTEM Document Processing (2. Policy Issuance) Document Processing (3. Accounts System) Seagull Insurance Services Co. L.L.C. Page 11

12 Software, Communication Devices, programs Seagull Insurance Services Co. LLC has the following well-developed, professional and diligent Software, Communication Devices, Programs etc We have the genuinely purchased software and branded systems- Microsoft Windows Server 2012 R2 Microsoft Windows Operating System 7, 8 and 8.1 Microsoft Office 2010 and 2013 The below description is the tabular representation of our Software, Communication Devices, Programs etc Sr. # Software Name Software Type / Detail Version Software Company 1 Microsoft Windows Server Operating System 2012 R2 Microsoft 2 Microsoft Windows Operating System 7, 8 & 8.1 Microsoft 3 Microsoft Office Word, Excel, Outlook, Powerpoint 2007, 2010 & 2013 Microsoft 4 Adobe Acrobat Reader PDF Reader Pro DC, 11 & 10 Adobe 5 ibroker Insurance Broker & Archive System 3.0 Seagull s I.T. Department 6 iaccount Maintain Finance In / Out 1.0 Seagull s I.T. Department 7 Leave Management System H.R. 1.0 Seagull s I.T. Department 8 Complaint Management Software Complaints Resolution 1.0 Seagull s I.T. Department 9 Fingerprint Attendance System Biometric Attendance ZKTeco. 10 XAMPP for Windows PHP, MYSQL XAMPP, Apache friend 11 ereceipt System PHP, MYSQL, BOOTSTRAP, JQUERY 1.0 Seagull s I.T. Department The following details relate to network access security of our company: 1. The physical assets involving the Software, Communication Devices, Programs etc and 2. The movable technology assets involving the Software, Communication Devices, Programs etc Seagull Insurance Services Co. L.L.C. seagull@seagulluae.net Page 12

13 The combined description of our principal office and affiliate facilities: HEAD OFFICE Showroom # 2, Bu Haleeba Bldg. P.O Box: 47499, Al Nahda-2, Dubai - U.A.E. Tel: Fax: SHARJAH BRANCH Office No. 1 Al Tawash Bldg, Abu Shagara Sharjah - U.A.E. Tel: UMM AL QUWAIN BRANCH Kiosk # 1 & 3, Emirates General Petroleum Corporation, Umm Al Quwain. - U.A.E HEAD OFFICE In addition to these, the management wishes to operate the two new legal branch offices at C.A.R.S. VTC, Deira Dubai and Ras Al Khaimah Muroor, RAK. Seagull Insurance Services Co. L.L.C. seagull@seagulluae.net Page 13

14 Office Specification (equipment - space - furniture) SHARJAH BRANCH To strengthen the existing work force with well trained personnel and the latest technology the management will inculcate smart vision principles. We have the internal I.T. software, however we aim towards the standards of ISO Certification soon. We have the combined work experience of more than 200 years. UAQ BRANCH We aim to work towards mutual benefits and service satisfaction of one and all. Teamwork Seagull Insurance Services Co. L.L.C. seagull@seagulluae.net Page 14

15 Suggestions and Complaints Suggestions and Complaints will be appreciated at Professional code of conduct will be appreciated Thank you Seagull Insurance Services Co. L.L.C. Page 15