Forward-looking Statements
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2 2014 Annual Results
3 Forward-looking Statements This presentation and subsequent discussion may contain certain forward-looking statements with respect to the financial condition, results of operations and business of Hang Seng. These forward-looking statements represent Hang Seng s expectations or beliefs concerning future events and involve known and unknown risks and uncertainty that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. Past performance cannot be relied on as a guide to future performance.
4 2014 Annual Results Business Overview Financial Performance Loans & Deposits Mainland Business Charting Future Growth
5 Business Overview
6 Business Overview Achieved income & profit growth in core businesses Sustained balanced growth in assets & liabilities, interest & non-interest income Enhanced customer experience through channels & services upgrade to grow wealth income Partnered with BUPA to offer medical insurance services Strengthened Mainland infrastructure & cross-border connectivity to capture onshore & offshore business opportunities from policy relaxation
7 2014 Annual Results Business Overview Financial Performance Loans & Deposits Mainland Business Charting Future Growth
8 Financial Performance HK$ Mn 2014 vs 2013 Net interest income - net interest margin (%) 19, % 1 bp Non-interest income 10, % Net operating income before loan impairment charges 30, % Operating expenses 9, % Operating profit - excl. loan impairment charges 20, % Loan impairment charges 1, % Operating profit 19, % Profit before tax 18, % (5.1% ) Profit attributable to shareholders 15, % (5.8% ) Earnings per share (HK$) % (5.8% ) Dividends per share (HK$)* Cost efficiency ratio (%) bp (excl. IB accounting gain in 2013, impairment loss in 2014 & gains from property disposal & revaluation) * 4th interim dividend for 2014: HK$2.30/share Favourable Unfavourable
9 Financial Performance HK$ Mn 2014 vs 2013 Non-interest income 10, % Net fee income 6, % including gross fee from: Cards 2, % Credit facilities % Insurance-related services % Remittances % Retail investment funds 1, % Securities broking & related services 1, % Net trading income 1, % Favourable Unfavourable
10 Financial Performance Return on average shareholders funds (%) 2014 vs (16.3) 12.0 pp (1.3 pp ) Return on average total assets (%) 1.3 (1.4) 1.1 pp (0.1 pp ) (excl. IB accounting gain in 2013 & impairment loss in 2014) HK$ Bn 31 Dec 14 vs 31 Dec 13 Total assets 1, % Favourable Unfavourable
11 Financial Performance 31 Dec 14 vs 31 Dec 13 Capital ratio under Basel III (%) Common Equity Tier 1 capital ratio pp Tier 1 capital ratio pp Total capital ratio pp Favourable Unfavourable
12 2014 Annual Results Business Overview Financial Performance Loans & Deposits Mainland Business Charting Future Growth
13 Loans & Deposits HK$ Bn 31 Dec 14 vs 31 Dec 13 Gross advances % Impaired advances / gross advances (%) bp HK$ Bn 31 Dec 14 vs 31 Dec 13 Deposits (incl. CDs & other debt securities in issue) % Favourable Unfavourable
14 Loans & Deposits HK$ Bn 31 Dec 14 vs 31 Dec 13 Gross advances % For use in HK % Industrial, commercial & financial sectors % incl. - property development & investment % - wholesale & retail trade % - manufacturing % Individuals % incl. - residential mortgages % - credit cards % - other loans to personal customers % Trade finance % For use outside HK % Favourable Unfavourable
15 2014 Annual Results Business Overview Financial Performance Loans & Deposits Mainland Business Charting Future Growth
16 Retail Banking & Wealth Management
17 Retail Banking & Wealth Management HK$ Mn 2014 vs 2013 Net interest income 10, % Non-interest income 4, % Net operating income before loan impairment charges 14, % Operating profit - excl. loan impairment charges 9, % Operating profit 8, % Profit before tax 9, % vs 31 Dec 13 Gross advances Deposits 9.1% 5.0% Favourable Unfavourable
18 Retail Banking & Wealth Management Tailored service propositions Opened more Prestige & Preferred Banking Centres Increased Prestige & Preferred customers by 7%
19 Retail Banking & Wealth Management Served tech-savvy clients better Opened more ipoint sales & service centres Enhanced online & mobile services Increased e-banking users by 8%
20 Retail Banking & Wealth Management Wealth management vs 2013 Wealth management income 3.7% - Investment services income 8.2% - Retail investment funds income 8.3% - Securities-related income 9.0% - Insurance income
21 Retail Banking & Wealth Management Credit cards vs 2013 Spending 9.4% Personal loans vs 31 Dec 13 Gross advances 26.8% Mortgages vs 31 Dec 13 Gross advances 8.0%
22 Commercial Banking
23 Commercial Banking HK$ Mn 2014 vs 2013 Net interest income 4, % Non-interest income 2, % Net operating income before loan impairment charges 6, % Operating profit - excl. loan impairment charges 5, % Operating profit 5, % Profit before tax 5, % vs 31 Dec 13 Gross advances Deposits 20.2% 14.8% Favourable Unfavourable
24 Commercial Banking Non-interest income vs 2013 Non-interest income 2.6% - Remittance income 22.2% - Investment funds income 15.3% - Insurance income 8.6% - Trade-related income 6.7% - Foreign exchange income 2.5%
25 Commercial Banking Enrichment in SME service proposition Growth in SME customer deposits 15% rise in non-interest income Enhancement in: Business Banking Centres Cross-border services Online platform
26 Global Banking & Markets
27 Global Banking & Markets HK$ Mn 2014 vs 2013 Net interest income 3, % Non-interest income 1, % Net operating income before loan impairment charges 4, % Operating profit - excl. loan impairment charges 4, % Operating profit 4, % Profit before tax 4, % Favourable Unfavourable
28 Global Banking HK$ Mn 2014 vs 2013 Net interest income 1, % Non-interest income % Net operating income before loan impairment charges 1, % Operating profit - excl. loan impairment charges 1, % Operating profit 1, % Profit before tax 1, % vs 31 Dec 13 Gross advances Deposits 5.5% 54.1% Favourable Unfavourable
29 Global Markets HK$ Mn 2014 vs 2013 Net interest income 1, % Non-interest income 1, % Net operating income before loan impairment charges 2, % Operating profit - excl. loan impairment charges 2, % Operating profit 2, % Profit before tax 2, % Favourable Unfavourable
30 2014 Annual Results Business Overview Financial Performance Loans & Deposits Mainland Business Charting Future Growth
31 Mainland Business
32 Mainland Business Hang Seng China HK$ Mn 2014 vs 2013 Net interest income 1, % Non-interest income % Net operating income before loan impairment charges 2, % Operating profit - excl. loan impairment charges % Operating profit % Profit before tax % vs 31 Dec 13 Total assets Gross advances Deposits 8.0% 6.7% 3.6% Favourable Unfavourable
33 Mainland Business Hang Seng China Enhancement in cross-border initiatives 35% increase in net fee & commission income 75% rise in non-fund income (excl. revaluation of structured deposits) Prudent cost management 2% rise in operating expenses
34 Mainland Business Strengthened Mainland business network 50 outlets New strategic locations - Branch in Chengdu - Sub-branch in the Shanghai Free Trade Zone - Branch in Jinan & sub-branch at Shanghai Jing An Kerry Centre will commence operations in 1H 2015
35 2014 Annual Results Business Overview Financial Performance Loans & Deposits Mainland Business Charting Future Growth
36 Charting Future Growth
37 Charting Future Growth Deepen customer relationships Position for sustainable growth in wealth & health business Invest in people & technology Strengthen credit risk management & corporate governance Enhance portfolio management & return on risk capital Capture cross-border opportunities from policy relaxation & continuous RMB internationalisation
38
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