LIKHANDLELA INSURANCE GET EVEN MORE VALUE FROM MTN MOBILE MONEY

Transcription

1 LIKHANDLELA INSURANCE GET EVEN MORE VALUE FROM MTN MOBILE MONEY

2 MTN and Old Mutual have partnered to bring you Likhandlela Insurance. Read more about this amazing offering and start sending money using MTN Hamba Mali today to qualify for this FREE FUNERAL INSURANCE. 1 DIAL *007# 2 SELECT 3 PAY BILLS 3 SELECT 6 LIKHANDLELA What is Likhandlela insurance? Likhandlela insurance is a funeral assistance payout to help with preparations towards the funeral of only the policyholder (MTN Mobile Money customer who has passed away). How to register for Likhandlela Insurance It is very simple! 1. You must be registered for MTN Mobile Money; 2. You must be between 18 and 75 years old; 3. SMS YES for free to 2030 to opt in. How do I qualify for this FREE insurance? You qualify by SENDING MTN Mobile Money at least once per month to somebody else. Likhandlela Insurance cover amounts are: Send 1 to 2 times = E500 I Send 3 to 4 times = E1 500 I Send 5 or more times = E

3 SMS YES TO 2030 FOR FREE OTHERWISE YOU WILL REMAIN UNINSURED EVEN IF YOU DO SEND MONEY. How long does the insurance last for? Each free insurance period lasts for one calendar month following the month in which you qualify. E.g. if you qualified during January your insurance is valid from 1st February to the end of February. Keep using MTN Mobile Money to keep your free insurance! Who will get my Likhandlela Insurance should I pass away? In the unfortunate event that you should pass away, your beneficiary will receive your Likhandlela Insurance. Who is a beneficiary? A beneficiary is the person chosen by the policyholder to claim the insurance money when the policyholder passes away. How do I nominate a beneficiary? Dial *007# Select 3 - Pay Bills Select 6 - Likhandlela Select 2 - My Life Cover Follow the prompts How does a beneficiary submit a claim? Dial *007# Select 3 - Pay Bills Select 6 - Likhandlela Select 2 - My Claims Follow the prompts What does a beneficiary need to claim? The following items need to be presented at Old Mutual Customer Services when making a claim: A certified copy of the Death Certificate A copy of the beneficiary s ID Proof of the relationship to the deceased How are claims paid? All approved claims will be paid into the beneficiary s MTN Mobile Money Account. Why will a claim not be paid? A claim will not be paid under the following circumstances: If the insurance is not active at the time of death. If you are not the nominated beneficiary. If claim documents are missing. How long do I have to claim? In the unfortunate event of the policyholder s death, the beneficiary/claimant has up to a maximum of 12 months to make a claim. 1

4 How do I ACCESS Likhandlela Insurance? Likhandlela Insurance LIKHANDLELA INSURANCE HOW CAN I GET EVEN MORE VALUE FROM MTN MOBILE MONEY? Thank you for opting in. MTN and Old Mutual bring you Likhandlela Insurance which will help your loved ones with funeral expenses up to E

5 How to QUALIFY? Go to the Likhandlela menu Dial *007# Select 3 - Pay Bills Select 6 - Likhandlela Select 4 - How to qualify 2 SELECT HOW TO QUALIFY 1 SELECT 4 HOW TO QUALIFY 3

6 How do I ADD A BENEFICIARY? A beneficiary is the person chosen by the policyholder to claim the insurance money when the policyholder passes away. Go to the Likhandlela menu Dial *007# Select 3 - Pay Bills Select 6 - Likhandlela Select 1 - My Life Cover 1 SELECT 1 MY LIFE COVER 4

7 2 SELECT 1 ADD BENEFICIARY 3 TYPE THE BENEFICIARY NAME 5

8 How do I ADD A BENEFICIARY? continued 4 SELECT A GENDER 5 TYPE THE BENEFICIARY S DATE OF BIRTH 6

9 6 ADD BENEFICIARY S MOBILE PHONE NUMBER 7

10 How to VIEW YOUR FUNERAL COVER? Viewing your cover shows how much you qualify for as the policyholder. Go to the Likhandlela menu Dial *007# Select 3 - Pay Bills Select 6 - Likhandlela Select 1 - My Life Cover 2 THE DETAILS OF THE POLICYHOLDER WILL BE DISPLAYED 1 SELECT 1 MY LIFE COVER Sibongile Dlamini, ID Number, Female 8

11 How do I SUBMIT A CLAIM? Go to the Likhandlela menu Dial *007# Select 3 - Pay Bills Select 6 - Likhandlela Select 2 - My Claims 2 SELECT 1 SUBMIT A CLAIM 1 SELECT 2 MY CLAIMS 9

12 How do I SUBMIT A CLAIM? continued 3 ENTER THE DECEASED S MOBILE PHONE NUMBER 4 ENTER THE DATE THE POLICYHOLDER PASSED AWAY 10

13 5 YOU WILL RECEIVE CONFIRMATION THAT YOUR CLAIM HAS BEEN REGISTERED 6 YOU WILL RECEIVE AN SMS CONFIRMING YOUR CLAIM S REGISTRATION AND THE CONTACT DETAILS YOU LL NEED

14 How do I SUBMIT A CLAIM? continued 7 YOU WILL RECEIVE A CLAIM REFERENCE NUMBER 12

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16 Call MTN @MTNSwaziland Code *922# SMS Call Old Mutual at OMBDS L10633 Terms and Conditions Apply.