TRUST AND SOLIDITY: KEY POINTS Crédit Mutuel group 2014/2015. Rapport annuel 2014 THE BOND THAT UNIFIES THE CRÉDIT MUTUEL GROUP.

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1 KEY POINTS 2014/2015 Rapport annuel 2014 TRUST AND SOLIDITY: THE BOND THAT UNIFIES THE CRÉDIT MUTUEL GROUP Photos: Crédit Mutuel Thinkstock

2 PROFILE of the Credit Mutuel group in 2014 One of France s leading bankinsurers, the comprises the Crédit Mutuel branch network and all of the bank s subsidiaries. Backed by a staff of more than 100,000-78,000 employees and 24,000 directors - the group offers a comprehensive range of financial expertise to upwards of 30 million customers, more than 28 million of them retail customers. The group s local banking model combines the strengths of Crédit Mutuel, a cooperative, mutual bank with extensive regional and local ties, and CIC, a commercial bank. Combined with Targobank and Cofidis, Crédit Mutuel and CIC the group s two leading brands have a network of almost 6,000 points of sale key figures Net banking income: 15,411 million Total net profit: 3,027 million Net profit, group share: 2,955 million A leading retail bankinsurance player in France 17% market share in bank loans 15 % market share in deposits A high-quality issuer (1) including 5,298 in France. (2) rating assigned to BFCM. 2 Standard & Poor s Shareholders equity, group share: 43,938 million Common Equity Tier 1 ratio: 15.3% Continued growth in insurance 5,790 points of sale (1) 78,230 employees 30.1 million customers billion in savings deposits billion in outstanding loans 15.7 billion in premium income 34.7 million policies 13.2 million policyholders A with a with a A+ Aa3 negative outlook Fitch stable outlook (2) Moody s with a negative outlook (2) BUILDING OUR BUSINESS DYNAMICS ON OUR VALUES, TO EARN OUR CUSTOMERS TRUST. THAT IS THE BOND THAT UNIFIES THE CRÉDIT MUTUEL GROUP. A retail bank with a local focus Crédit Mutuel offers a comprehensive range of financial services to a customer base comprising private individuals, locally-based professionals and companies of all sizes. It has a 15% share of the French deposit market and 17% of the bank-distributed loan market. A leading bankinsurer, its insurance subsidiaries manage 34.7 million savings, auto, home, health, personal protection and retirement policies on behalf of more than 13 million policyholders. The group is a major player in the home loans market and among the European leaders for consumer credit. As well as partnering non-profit associations, it is the second-largest bank for farmers and banker to one out of every three self-employed professionals. More than 30 million customers A sound and highly rated bank In 2014, the quality and robustness of its assets was confirmed by the European Central Bank (ECB) and the European Banking Authority (EBA), which ranked it first among the largest French banks based on stress testing. The group again strengthened its financial position, with shareholders equity, group share reaching 43.9 billion, up by 11.6 billion in four years. Ensuring security for members and customers and long-term expansion, this financial strength is reflected in the group s credit ratings. With an A rating from Standard & Poor s, outlook negative, an Aa3 rating from Moody s, outlook negative (BFCM) and an A+ rating from Fitch, outlook stable (BFCM), it remains one of the most creditworthy French banks. FINANCIAL STRUCTURE (in millions) 15.3% 14% +1.3 pt % Shareholders equity (1) of which group share (1) +9.1% Common Equity Tier 1 (CET1) ratio (1) Accounting basis, THE SOUNDEST BANK IN FRANCE In an unprecedented year, the giant audit carried out in 2014 by the European Central Bank (ECB) and the European Banking Authority (EBA) on 130 eurozone banks showed the quality of the s assets and its high level of resilience in the event of a crisis. The two bodies named it as the leading major French bank after an asset review and stress testing. The conclusions of this dual exercise further confirm the financial soundness of the at national and European level, its profile of limited risk and the pertinence of its development model. BEST BANKING GROUP FRANCE or the 3 rd time (World Finance) BANK OF THE YEAR FRANCE or the 3 rd time (The Banker) No. 1 IN THE BANKING CATEGORY IN THE CUSTOMER RELATIONS PODIUM AWARDS for the 8 th time in January 2015 (BearingPoint TNS Sofres) 3

3 PROFILE of the Credit Mutuel group in 2014 Main sites and partnerships Groupe Cofidis Participations A SPIRIT OF CONQUEST AND A SENSE OF SERVICE MARK OUT A GROUP WITH SOUND FUNDAMENTALS A technology-driven bank Customers of the branch network benefit from all the advantages of remote banking, which brings the bank closer to its customers and improves efficiency. In 2014, the remote banking service clocked up more than a billion contacts. The use of applications for smartphones and tablets surged once again during the year. Mobile telephony grew its role as a new force in bankinsurance and services. Crédit Mutuel is the French leader in residential remote surveillance with a 33% share of that market. The bank maintained its number two position in France in electronic payments, with a 20% share of the overall market. Continued expansion As a local bank, the group operates across the entire country and continues to expand internationally. In Europe, it is now present in 13 countries. Targobank has more than four million customers in Germany and 363 points of sale, and Cofidis, which already operates in eight European countries, reinforced its business in Portugal. In asset management and wealth management, the La Française group extended its activities, particularly in the United Kingdom, as well as in the United States in early Lastly, the entered into new international agreements in North America, including participation in the takeover of State Farm, which has strengthened its partnership with Canadian cooperative group Desjardins. The s spirit of conquest and a sense of service, backed by a strengthened financial position and robust sales growth, enable it to hold the same course while constantly adapting to meet future challenges With strong fundamentals and the commitment of its employees and elected directors, the Crédit Mutuel group has maintained its aim of building a powerful, human group. A FULL RANGE of remote banking services A truly local bank, the group provides its customers with not just the physical banking network but the full range of remote banking channels. With over a billion uses, these services are clearly well suited to customer needs. While internet banking still accounts for half of all contacts, its growth rate is diminishing due to the surge in the use of smartphone and tablet applications, which represent a new form of contact between the bank and its customers. Through points of sale, the internet, mobile banking and social media, the group is building closer ties to members and customers with seamless communication through all channels, both physical and remote. It is now developing a multichannel and omnichannel (several media and uninterrupted contact in every channel) relationship with customers, which is more human, responsive and helpful. RETAIL BANKING AND INSURANCE NET BANKING INCOME In millions RETAIL BANKING 11,806 11, % INSURANCE 1,915 2, % 2014 MARKET SHARE IN FRANCE 16.8% 16.9% 16.9% 17.0% 17.0% 14.2% 14.8% 15% 14.9% 15% Crédits Dépôts

4 RETAIL BANKING, the group s main business Retail banking, the group s main business, encompasses the offers of Crédit Mutuel s 18 regional federations and CIC s five regional banks. It also covers the specialised activities whose products and services are marketed through the network, notably leasing, factoring, fund management and real estate. CONSTANT INNOVATION AND PRIORITISING QUALITY OF SERVICE IS THE CENTRAL THEME OF THE CRÉDIT MUTUEL GROUP. In 2014, Crédit Mutuel continued to provide its members and customers with services directly driven by their needs, expectations and plans. With nearly 28 million retail customers, Crédit Mutuel innovates continually and has a 15% share of the market for deposits and a 17% share of the bank loans market. With sustainable development at the heart of its activity, Crédit Mutuel offers its customers a range of financial solutions and products for the most vulnerable. The quality and performance of new technological services provided to customers in the areas of remote banking, remote home surveillance, electronic payments and mobile telephony are reinforcing Crédit Mutuel s leadership and helping it to improve its service to members and customers. The group faithfully pursued its strategy of controlled development in 2014, strengthening its positions by relying on its main pillars of PROXIMITY, CLARITY AND SECURITY. INSURANCE, the group s second-largest business Insurance is the second-largest business for Crédit Mutuel, a major non-life bankinsurer. It generated net banking income of 2,150 million (14% of the total) and net profit, group share of 916 million (31% of the total). The group s insurance subsidiaries manage a total of 34.7 million contracts (including 29.7 million in property and casualty insurance and five million in life insurance) for 13.2 million policyholders. Total premium income generated by the insurance subsidiaries reached 15.7 billion, up 8.5% in one year, driven by brisk life insurance business. The life insurance premium income of the group companies, which benefit notably from being able to offer a more attractive return than other financial products (except for home savings products), increased by 10.8% to 11 billion. Property and casualty insurance also continued to record significant growth with a 3.3% increase in premium income to 4.7 billion. The auto segment was up 2.6% and the home and diverse risks segment was up 5.4%. Personal protection premium income increased by 3%. Groupe des Assurances du Crédit Mutuel (GACM), Suravenir and Suravenir Assurances (Arkéa group) and Assurances du Crédit Mutuel Nord Europe (ACMN) manage the insurance business million policyholders 34.7 million policies PROXIMITY France s omnipresent 24/7 bank CLARITY Transparency, the basis for trust SECURITY A solid bank providing simple products with steady returns PEACE OF MIND MEANS HAVING A BANK WITH APPROPRIATE, HIGH-PERFORMANCE INSURANCE PRODUCTS. THAT S WHAT MAKES THE DIFFERENCE PREMIUM INCOME BREAKDOWN BY DIVISION Auto 6% Personal 18% Home and diverse risks 6% Life 70% The day-to-day banking partner of 28 millions retail customers 6 Breakdown of premium income in billion Life insurance Property and casualty insurance 7 L essentiel 2014

5 SOCIAL AND ENVIRONMENTAL RESPONSIBILITY THE CRÉDIT MUTUEL NETWORK: COOPERATIVE ROOTS The group s main entity, Crédit Mutuel, is a cooperative bank under the 10 September 1947 Act governing French cooperatives. It belongs exclusively to its members, who own its capital and determine its strategy within a framework of democratic methods. As a mutual bank, Crédit Mutuel makes all decisions with its members in mind. It plans its growth exclusively based on its founding values of closeness, solidarity, responsibility, with transparency as a guiding principle. These shared values have the same strategic importance for the bank as service quality. They are the Crédit Mutuel hallmarks, setting the bank apart and making its growth model relevant. At the end of 2014, Crédit Mutuel had 7.6 million members and 11.6 million customers in over 2,000 local mutual banks run by more than 24,000 member-elected representatives. BEING A RESPONSIBLE BUSINESS THAT TRANSLATES ITS VALUES INTO ACTIONS IS THE ANCHOR POINT OF THE CRÉDIT MUTUEL GROUP. 7.6 million members 24,200 elected directors To serve its customers and society, Crédit Mutuel implements a strategy combining sustainable development and solidarity. It has a historical and genuine role as a bank that creates social bonds, notably through its action in support of local financing and society s most vulnerable members. Crédit Mutuel is a company that works for people and it is not listed on the stock exchange. Playing an important role in the social economy, its sustainable development strategy is not bound by an all-out quest for short-term profitability. Sound management, crucial to the company s durability, is not geared towards the enrichment of a group of shareholders: rather it serves to ensure growth and first-rate service quality in the most cost-effective way. Crédit Mutuel is inalienable, meaning it can neither be sold nor taken over; it can be wound up only on the decision of its members. Its decentralised organisation encourages staff to become more involved at every level, be it local, regional or national, thus enhancing the group s responsiveness and service quality. It makes possible a short decision-making process, good risk diversification and a highly effective control system. Every year, 20,000 board of directors and/or supervisory board meetings and 2,000 general meetings take place in the 2,000-plus local mutual banks, providing a basis for truly democratic corporate governance. The local mutual banks are organised into 18 regional federations, which in turn are part of the national confederation. With its solid local base, Crédit Mutuel cannot be moved offshore and stands as an independent entity that contributes to job creation and economic vitality in all regions in which it operates. Its growth model, designed to meet the needs of all economic players, demonstrates the power of individual initiative and its collective expression: cooperation. One person, ONE VOTE The general meetings that members of the local mutual banks are invited to attend each year are the basis of Crédit Mutuel s democratic structure, providing members with a special opportunity to meet the bank s directors and employees, learn more about the business and express their own views. They are also a forum for suggestions and discussion of ways to enhance services, reflecting the values that distinguish Crédit Mutuel from other banks. Required items on the agenda include a report on the entity s management and activities and on its specific actions as a mutual bank, leading up to approval of the financial statements and the election of directors on the basis of one person, one vote. News is also provided in an information section. AT CRÉDIT MUTUEL, PROXIMITY IS NOT A CONCEPT BUT A REALITY. LOCAL TIES ARE THE LIFEBLOOD OF A COMPANY THAT WORKS AT GROUND LEVEL TO MEET THE NEEDS OF MEMBERS AND CUSTOMERS. Yes, we are! PROFILE OF DIRECTORS ON BOARDS OF DIRECTORS AND SUPERVISORY BOARDS Female representation among directors of local mutual banks 29% % Socio-professional category Farmers 6 % Skilled tradespeople 11 % White-collar workers 9 % Blue-collar workers 5 % 31% 40% 21% 31% Managers 22 % Intermediary professions 11 % Retired 29 % Employees 8 % % of female directors % of new female directors % of chairwomen 8 9

6 CREDIT MUTUEL GROUP: SOLIDARY AND RESPONSIBILITY Through responsible initiatives and solidarity-driven goals implemented directly at ground level, Crédit Mutuel puts its values into action on a daily basis. Spanning past and present and embodying commitment for the future, the ethic of social responsibility is the cornerstone of the group s actions, the driving force behind a socially supportive, responsible group that goes beyond just meeting requirements. WORKING TOGETHER to fight melanoma Promoting mutual aid and supporting economic and social inclusion Elected representatives and employees coordinate the structures overseeing internal solidarity within the group. Particular attention is paid to instances where people experience a sudden or accidental change in their personal or professional situations. Although 98% of people in France have access to basic banking services, the Crédit Mutuel group remains committed to combating financial marginalisation and helping get society s more vulnerable populations back into the economy. Protecting local jobs and working with key regional players Creating and protecting local jobs, working with key regional players, developing low-income housing and home ownership schemes, giving local populations the means to control their own economic and social development: this is how Crédit Mutuel sees its role as a committed company and major economic player in France, working to promote the public good. Adopting a responsible, long-term approach to development Crédit Mutuel has developed a range of products with social and environmental added value. Solidarity-oriented savings solutions and the financing of environmental projects are key growth drivers. The group is also working to reduce its direct environmental impact, although, operating in the service industry, its impact is limited. Various environmental initiatives have been adopted at the local and regional levels in recent years. Crédit Mutuel is notably promoting the development of renewable energies and has financed multiple investments in methanation and wind farms. Being a socially supportive and committed bank Two of Crédit Mutuel s founding principles are putting people first and promoting mutual aid. Its commitment to research and public health are integral to its sense of responsibility (helping the elderly stay in their homes, retirement homes, financial support for hospitals, research, sick children, etc.). The group s approach to solidarity in these areas is broad, and its commitments take many forms. has amply demonstrated its commitment to society, and it was natural for it to commit for five years, mobilising its partners as well, to support melanoma (skin cancer) research at Institut Gustave Roussy, Europe s leading cancer research centre. The objective of Ensemble contre le mélanome group is twofold: to provide information to promote prevention and screening and, more importantly, to finance melanoma treatment and research activities. Major advances were made in 2014 in the treatment of the disease, mainly relating to immunotherapy and targeted therapies. According to Dr Caroline Robert, clinical director of the dermato-oncology department at the Institut Gustave Roussy: We now have the proof that this approach can really help patients and change the way we handle cancer. Keeping on giving A cooperative enterprise bringing together numerous partners, Ensemble contre le mélanome is aiming to raise 700,000 a year over five years. By the end of December 2014, 580,000 had been collected. Fund collection has continued through a plethora of events, including the yearly Fête de la Musique, public meetings for prevention and awareness raising, shows, one-off concerts and various other initiatives. For more information and to make a donation, visit: ENSEMBLE CONTRE LE MELANOME lemelanome.fr SOCIAL AND ENVIRONMENTAL RESPONSIBILITY: what it means to Crédit Mutuel CRÉDIT MUTUEL FOUNDATION: translating solidarity into action Fondation du Crédit Mutuel, which was created in early 2009 and operates under the aegis of Fondation de France, houses Crédit Mutuel s various national corporate sponsorship initiatives: The creation and long-term support of mutual savings and credit networks to help populations working toward financial independence in emerging countries through Centre International du Crédit Mutuel (CICM); The promotion of reading and the French language in all its forms through the Reading division; Support for research into and action against economic and social exclusion through the Research and Social Assistance division; Since 2010, the Foundation has also been supporting the Together, Let s Rebuild Haiti programme. PROMOTING ECONOMIC AND REGIONAL GROWTH The partner bank of 463,000 non-profit associations and works councils No. 2 bank for the farming sector The is a leading French player in social and professional microcredit No. 2 bank in electronic payment No. 3 bank for SMEs No. 3 bank for housing loans Nearly 30% of its sites are in municipalities with fewer than 5,000 inhabitants More than 1 billion in SRI funds with the Novethic label COOPERATIVE GOVERNANCE 1 person = 1 vote 7.6 million members of which 73,000 are new 24,188 voluntary directors 39.9% of women among new directors 2,000 general meetings bringing together nearly 500,000 members at the local and regional levels COMMITMENT TO PEOPLE 78,500 employees group-wide More than 1.96 million hours of training provided More than 15.5 million devoted to corporate patronage and sponsorship 240 million of business microloans extended through partnerships ENVIRONMENT No. 3 provider of interest-free eco-loans Nearly 10,000 interest-free eco-loans granted in 2014 The largest user of La Poste s green franking service 10 11

7 IN FOCUS: ORGANISATION OF the Credit Mutuel group CREDIT MUTUEL GROUP 2014 A retail bank serving all customers and catchments CRÉDIT MUTUEL, the cooperative bank The group s main entity, Crédit Mutuel, is a cooperative bank under the 10 September 1947 Act governing French cooperatives. It belongs exclusively to its members, who own its capital and determine its strategy within a framework of democratic methods. GROUP LOCAL MUTUAL BANKS THE DRIVER of the group s involvement and responsiveness NATIONAL The REPRESENTATION and DEFENCE of the group s interests with two national bodies: the national confederation and the central financing bank REGIONAL GROUPS THE ORGANISATION of business DRIVING FORCE 1. THE LOCAL MUTUAL BANKS 2,131 local mutual banks serving all of France 7.6 million members 24,200 directors The 2,131 local mutual banks constitute the first level of organisation of Crédit Mutuel. Credit institutions governed by French banking law, they are the driving force behind the group s involvement and responsiveness. THE HEART OF THE SYSTEM: THE COOPERATIVE BANK 2,131 LOCAL MUTUAL BANKS At Crédit Mutuel, decisions are taken as close as possible to ground level. 18 REGIONAL FEDERATIONS Which coordinate business within their respective jurisdictions. INTERNATIONAL ORGANISATION 2. THE REGIONAL FEDERATIONS REGIONAL FEDERATIONS (see following pages) FCMAR: Chairman: Jean-Louis Bazille Marie-Christine Caffet 88-90, rue Cardinet Paris Cedex 17 Tel.: +33 (0) regional federations cover all regions in France. here is also a federation with nationwide scope specifically for the farming sector: Fédération du Crédit Mutuel Agricole et Rural (FCMAR). These 19 federations are all affiliates of the National Confederation (Confédération nationale). Banking and finance subsidiaries Insurance subsidiaries Technology subsidiaries Real estate subsidiaries A GROUP WITH A DIFFERENCE serving all its customers and supporting businesses and jobs. 5,790 points of sale* 78,230 employees* 30.1 million customers* 2014 No. 1 in the Banking categoryin the BearingPoint - TNS Sofres CUSTOMER RELATIONS Podium awards for the 7 th time BEST BANKING GROUP FRANCE for the 3 th time. World Finance. Bank of th year for the 3 th time. The Banker. REPRESENTATION 3. NATIONAL CONFEDERATION AND CENTRAL FINANCING BANK NATIONAL CONFEDERATION Chairman: Michel Lucas Alain Fradin Deputy Daniel Baal CENTRAL FINANCING BANK Chairman: Bernard Flouriot Daniel Baal Corporate Secretary: Gilles Le Noc rue Cardinet Paris Cedex 17 Tel.: +33 (0) The central body governing the network, the National Confederation represents Crédit Mutuel vis-à-vis the public authorities. It is responsible for defending and promoting the interests of members and customers. The central financing bank, the national financing structure, manages treasury for the regional groups and organises the pooling of Crédit Mutuel s financial resources. *at 31/12/2014. BUSINESSES AND SUBSIDIARIES THAT COMPLEMENT the retail banking activity The group has always sought to diversify its know-how and anticipate the needs of all customers, whether retail or business. This broad expertise covers factoring, consumer credit, real estate, leasing and insurance, its second-largest business, as well as all major businesses related to finance, such as corporate and investing banking, asset management and private banking, or based on new technologies (telephony, remote Pour surveillance, rationaliser les coûts new et les moyens, IT les Groupes régionaux ont constitué des Caisses (inter)fédérales communes. Six Groupes régionaux organisent et fédèrent désormais l activité en région. Il s agit des Groupes de : CM Antilles Guyane, CM Arkéa, CM Maine-Anjou, Basse-Normandie, CM Nord Europe, CM Océan et CM11. technologies for payments, etc.). All of this allows Crédit Mutuel to offer members and customers across France high-quality and innovative products and services that are tailored to their needs. CRÉDIT MUTUEL ARKÉA (Arkéa Banque Entreprises et Institutionnels, Federal Finance, Financo, Fortuneo Banque, Suravenir, Suravenir Assurances ) MORE INFORMATION ABOUT THE GROUP S MAIN SUBSIDIARIES CAN BE FOUND AT THE FOLLOWING WEBSITES: CM 11 (GaCM, BECM, BfCM, CIC, CM-CIC, Cofidis, Euro Information, Fivory, Monetico, State Farm, Targobank ) CRÉDIT MUTUEL NORD EUROPE (ACMN, BCMNE, La Française, CMNE Belgium, Beobank, BKCP, NEA ) 12 13

8 THE 18 REGIONAL FEDERATIONS of Crédit Mutuel (30 June 2015) Each regional federation is responsible for strategy and supervision, and represents Crédit Mutuel in its region. The regional federations are run by boards elected by the local mutual banks. In all, there are 18 regional federations covering all areas of France. In addition to these regional federations, there is a federation with national scope specifically serving the farming sector Crédit Mutuel Agricole et Rural (CMAR). All 19 federations are affiliated with the National Confederation. ANJOU 49 Maine-et-Loire Chairman: Bernard Flouriot Isabelle Pitto 1, place Molière - B.P Angers Cedex 01 Tel.: +33 (0) ANTILLES-GUYANE 97-1 Guadeloupe, 97-2 Martinique, 97-3 Guyane, 97-4 Saint-Martin Chairman: Pierre Julius Alain Delserieys Rue du Prof. Raymond Garcin CS Fort-de-France - Martinique Tel.: +33 (0) BRETAGNE 22 Côtes-d Armor, 29 Finistère, 35 Ille-et-Vilaine, 56 Morbihan Chairman: Jean-Pierre Denis Jean-Pierre Le Tennier Brest Cedex 9 Tel.: +33 (0) CENTRE 18 Cher, 28 Eure-et-Loire and neighbouring districts, 36 Indre, 37 Indre-et-Loire, 41 Loir-et-Cher, 45 Loiret Chairman: Damien Lievens Jean-Pierre Babel Place de l Europe 105, rue du Faubourg Madeleine Orléans Cedex 9 Tel.: +33 (0) CENTRE EST EUROPE 10 Aube, 21 Côte-d Or, 25 Doubs, 39 Jura, 54 Meurthe-et-Moselle, 55 Meuse, 57 Moselle, 58 Nièvre, 52 Haute-Marne, 67 Bas-Rhin, 68 Haut-Rhin, 70 Haute-Saône, 71 Saône-et-Loire nord, 88 Vosges, 89 Yonne, 90 Territoire-de-Belfort Chairman: Michel Lucas Alain Fradin 34, rue du Wacken Strasbourg Cedex 9 Tel.: +33 (0) DAUPHINÉ-VIVARAIS 07 Ardèche, 26 Drôme, 38 Isère (Grenoble district) Chairman: Michel Vieux Didier Griot , av. Victor Hugo B.P Valence Cedex Tel.: +33 (0) Fax : +33 (0) ILE-DE-FRANCE 75 Paris, 77 Seine-et-Marne, 78 Yvelines, 91 Essonne, 92 Hauts-de-Seine, 93 Seine-Saint-Denis, 94 Val-de-Marne, 95 Val-d Oise Chairman: Jean-Louis Girodot Daniel Baal 18, rue de la Rochefoucauld Paris Cedex 09 Tel.: +33 (0) LOIRE-ATLANTIQUE ET CENTRE-OUEST 19 Corrèze, 23 Creuse, 44 Loire-Atlantique, 79 Deux-Sèvres (north), 86 Vienne, 87 Haute-Vienne Chairman: Alain Têtedoie Christine Zanetti 46, rue du Port-Boyer - B.P Nantes Cedex 3 Tel.: +33 (0) MAINE-ANJOU, BASSE-NORMANDIE 49 Maine-et-Loire (north), 50 Manche, 53 Mayenne, 61 Orne, 72 Sarthe Chairman: Daniel Leroyer Pascal Durand 43, boulevard Volney Laval Cedex 9 Tel.: +33 (0) MASSIF CENTRAL 03 Allier, 12 Aveyron, 15 Cantal, 63 Puy-de-Dôme Chairman: Jean-François Devaux Didier Ardouin 61, rue Blatin B.P Clermont-Ferrand Cedex 1 Tel.: +33 (0) MÉDITERRANÉEN 04 Alpes-de-Haute-Provence, 05 Hautes-Alpes, 06 Alpes-Maritimes, 11 Aude, 13 Bouches-du-Rhône, 2A Corse-du-Sud, 2B Haute-Corse, 30 Gard, 34 Hérault, 48 Lozère, 66 Pyrénées-Orientales, 83 Var, 84 Vaucluse, Principality of Monaco Chairman: Lucien Miara Christian Marcot 494, avenue du Prado - B.P Marseille Cedex 08 Tel.: +33 (0) MIDI-ATLANTIQUE 09 Ariège, 31 Haute-Garonne, 32 Gers, 40 Landes, 46 Lot, 47 Lot-et-Garonne, 64 Pyrénées Atlantiques, 65 Hautes-Pyrénées, 81 Tarn, 82 Tarn-et-Garonne Chairman: Gérard Bontoux Sylvain Besançon 10, rue de la Tuilerie B.P Balma Cedex Tel.: +33 (0) THE CRÉDIT MUTUEL Regional Federations NORD EUROPE 02 Aisne, 08 Ardennes, 51 Marne, 59 Nord, 60 Oise, 62 Pas-de-Calais, 80 Somme Chairman: Philippe Vasseur Éric Charpentier 4, place Richebé - B.P Lille Cedex Tel.: +33 (0) NORMANDIE 14 Calvados, 27 Eure, 76 Seine-Maritime Chairman: Hervé Brochard Luc Chambaud 17, rue du 11 Novembre Caen Cedex 4 Tel.: +33 (0) OCÉAN 17 Charente-Maritime, 79 Deux-Sèvres sud, 85 Vendée Chairman: André Lorieu Luc Cortot 34, rue Léandre-Merlet B.P La Roche-sur-Yon Cedex 27 Tel.: +33 (0) SAVOIE-MONT BLANC 73 Savoie, 74 Haute-Savoie Chairman: Albert Peccoux Eric Petitgand 99, avenue de Genève B.P Annecy Cedex Tel.: +33 (0) SUD-EST 01 Ain, 38 Isère (north), 42 Loire, 43 Haute-Loire, 69 Rhône, 71 Saône-et-Loire (south) Chairman: Gérard Cormorèche Bernard Gay 8-10, rue Rhin-et-Danube C.P Lyon Cedex 09 Tel.: +33 (0) SUD-OUEST 16 Charente, 24 Dordogne, 33 Gironde Chairman: Christian Touzalin Jean-Marc Jay Rue Antoine Becquerel Pessac Tel.: +33 (0)

9 THE CRÉDIT MUTUEL federal banks (Regional groups as at 1 January 2015 Figures as at 31 December 2014) The federal banks, the financial lifeblood of the regions, have in recent years merged to form inter-regional federal banks. Grouping them in this way has the effect of streamlining resources and cutting costs via technical, IT and financial partnerships. Crédit Mutuel ANTILLES-GUYANE 153,195 Customers 29 Points of sale Loans: 1,469m Deposits: 1,487m Net banking income: 84m Net profit: 21m Shareholders equity: 310m ARKÉA interfederal bank 3.6 millions de Customers 515 Points of sale Loans: 40,749m Deposits: 78,971m Net banking income: 1,724m Net profit: 271m 5,463m CRÉDIT MUTUEL (CM11) federal bank (CM11) 23.5 millions de Customers 4,539 Points of sale Loans: 287,224m Deposits: 551,376m Net banking income: 11,973m Net profit: 2,415m 32,235m Crédit Mutuel MAINE-ANJOU, BASSE-NORMANDIE 654,369 Customers 173 Points of sale Loans: 9,001m Deposits: 12,249m Net banking income: 294m Net profit: 89m 2,116m Crédit Mutuel NORD EUROPE 1.6 million de Customers 354 Points of sale Loans: 15,785m Deposits: 63,993m Net banking income: 1,152m Net profit: 242m 2,505m Crédit Mutuel OCÉAN 591,895 Customers 180 Points of sale Loans: 10,596m Deposits: 12,535m Net banking income: 276m Net profit: 53m 1,232m WHAT MAKES US DIFFERENT: an organisational structure tailored to the needs of our members and customers LOCAL MUTUAL BANKS The local mutual banks, or Caisses locales, constitute Crédit Mutuel s first level of organisation. They have the legal status of cooperative companies with variable capital (sociétés coopératives à capital variable) and their capital is owned by their members and customers. At 31 December 2014, there were 2,131 local mutual banks covering all of the French regions, grouped into 18 regional groups (federations and federal banks). DIRECTORS Members with seats on the boards of directors of their local mutual banks. MEMBERS Customers who are associates of Crédit Mutuel. 16 Groupe Crédit Mutuel Members own a share and are thus part owners of their local mutual bank. At the group level, 7.6 million members exercise control over the management of their bank and appoint directors at general meetings. REGIONAL GROUPS (second level of organisation) FEDERATION: Responsible for strategy and supervision, it represents Crédit Mutuel in its region. FEDERAL (OR INTER-FEDERAL) BANK: Regional financial institution. These entities have merged in recent years to combine their forces. As of 1 January 2015, there were two inter-regional banks covering their regions: Arkéa inter-federal bank (Bretagne and Massif Central et Sud-Ouest groups), and the Crédit Mutuel federal bank, also called CM11. CM11 is now the largest inter-regional bank within the, since it represents the combined strengths of 11 regional groups (see map opposite). NATIONAL BODIES (third level of organisation) CONFÉDÉRATION NATIONALE DU CRÉDIT MUTUEL (CNCM), the National Confederation, is a non-profit association under the Law of 1901 to which all of the Crédit Mutuel regional federations belong. It provides non-banking services to its members, defends their interests and represents them vis-à-vis the public authorities. CAISSE CENTRALE DU CRÉDIT MUTUEL (CCCM), the central financing bank, provides a cash management service for the groups and organises the pooling of their financial resources. The regional GROUPS Antilles-Guyane federal bank Arkéa inter-federal bank (Inter-regional bank covering the Bretagne, Massif Central et Sud-Ouest regional banks) Crédit Mutuel (CM11) federal bank (Inter-regional bank covering, as of 1 January 2015, the Anjou, Centre, Centre Est Europe, Dauphiné-Vivarais, Ile-de-France, Loire-Atlantique Centre Ouest, Méditerranéen, Midi-Atlantique, Normandie, Savoie-Mont Blanc and Sud-Est regional groups) Maine-Anjou / Basse-Normandie federal bank Nord Europe federal bank Océan federal bank 17

10 CIC NORD OUEST CIC CIC EST CIC OUEST CIC, a group subsidiary, is Crédit Mutuel s number two banking network. Updated on 30 June 2015 Figures as at 31 December 2014 ( millions) CIC SUD OUEST CIC lyonnaise de banque In addition to its regional foundations, Crédit Mutuel has a national corporate patronage programme that shows in a practical way the group s daily commitment to solidarity. It has been involved since 2009 in various general interest and solidarity-oriented initiatives through its national foundation. THE CIC REGIONAL BANKS CIC A HOLDING COMPANY WITH A BRANCH NETWORK IN THE PARIS REGIONE Banking network figures 729,425 Customers 309 Points of sale Loans: 15,649m Deposits: 18,765m Net banking income*: 617m Parent company net profit: na Shareholders equity: na Chairman and CEO: Nicolas Théry** Alain Fradin Deputy Chief Executive Officers: Daniel Baal, Philippe Vidal 6, avenue de Provence Paris Tel.: +33 (0) CIC SUD OUEST 468,926 Customers 276 Points of sale Loans: 9,924m Deposits: 7,300m Net banking income*: 305m Net profit*: 38m 296m Chairman and CEO: Pascale Ribault Cité Mondiale - 20, quai des Chartrons Bordeaux Cedex Tel.: +33 (0) CIC EST 1,038,023 Customers 352 Points of sale Loans: 21,717m Deposits: 17,561m Net banking income*: 620m Net profit*: 103m 747m Chairman and CEO: Nicolas Théry 31, rue Jean Wenger-Valentin Strasbourg Tel.: +33 (0) CIC OUEST 754,784 Customers 356 Points of sale Loans: 17,402m Deposits: 13,370m Net banking income*: 455m Net profit*: 64m 598m Chairman and CEO: Laurent Métral 2, avenue Jean-Claude Bonduelle Nantes Tel.: +33 (0) CIC NORD OUEST 781,529 Customers 305 Points of sale Loans: 16,590m Deposits: 13,744m Net banking income*: 505m Net profit*: 116m 668m Chairman and CEO: Eric Cotte 33, avenue Le Corbusier Lille Tel.: +33 (0) CIC LYONNAISE DE BANQUE 1,001,208 Customers 449 Points of sale Loans: 24,379m Deposits: 19,719m Net banking income*: 644m Net profit*: 70m 770m Chairman: Philippe Vidal Isabelle Bourgade 8, rue de la République Lyon Tel.: +33 (0) *parent company **Nicolas Théry was appointed chairman and chief executive officer of CIC on 11 December He succeeds Michel Lucas. CENTRE INTERNATIONAL DU CICM Contributing to the financial independence of emerging countries READING DIVISIOn Enabling universal access to reading RESEARCH AND SOCIAL ASSISTANCE DIVISION Supporting non-profit associations and research teams Fondation du Crédit Mutuel Chairman: Étienne Pflimlin Contacts: Frédéric Monot, Executive Director, FCM Marie-Lorraine Kerr, Reading division Delegate Christophe Brindel, Director, CICM Frédéric Monot, Research division and Haiti Programme 88-90, rue Cardinet Paris Cedex 17 Tel.: +33 (0) fondation-cm@creditmutuel.fr TOGETHER, LET S REBUILD HAITI PROGRAMME Rebuilding a hospital and building a new town 18 Find out more about CIC: Find out more about the Crédit Mutuel foundation: 19