TERMS AND CONDITIONS FOR SERVICES Effective 11/10/ INTRODUCTION

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1 TERMS AND CONDITIONS FOR SERVICES Effective 11/10/ INTRODUCTION 1.1 We, at Volvo Car Group, want to offer you Services that make your Volvo experience as safe, effortless and enjoyable as possible. 1.2 A "Service" is a service provided by Volvo, as defined in Section 2.1 below, ("Volvo Service") and/or by external companies ("Third Parties" and "Third-Party Service", respectively), which can be ordered through use of a Volvo ID, as described in Section 3 below, and which includes but is not limited to connected services, apps and other software. 2. USE REQUIREMENTS 2.1 By checking a box in a digital acceptance process or by using the Services, you acknowledge that you have read these Terms and Conditions for Services ("Terms"), agree to these Terms and accept that a binding agreement has been entered into between you and Volvo Car USA LLC, 1 Volvo Drive, P.O. Box 914, Rockleigh, NJ 07647, USA (referred to below as "Volvo" or "we," "us" or "our") for use of the Services we provide or make available from time to time. 2.2 You may use the Services only if you are: (a) 18 years or older, (b) have the right, authority and capacity of forming a contract, and (c) not barred from using the Services under applicable law. 2.3 You may only use Services that in any way are linked to a specific Volvo car if you are the Primary Driver (as defined in this Section 2.3 below) of said car or you have the Primary Driver's clear and undisputed consent to use the Services. Further, you must be the Primary Driver or have the Primary Driver's clear and undisputed consent to link a Service to a specific Volvo car or to any other Service. The Primary Driver of a Volvo car is the person who has the right to dispose of it, uses it in a permanent manner as a means of transport and/or is registered as the keeper of the car with a national authority (if any) (the "Primary Driver"). The Primary Driver is not necessarily the owner of said car. For example: When leasing a Volvo car, the lessee is the Primary Driver of said car, whereas the leasing company is the owner but not the Primary Driver. At any time, we may investigate whether you are the Primary Driver or have the Primary Driver's clear and undisputed consent as described above. 2.4 Any links made between a Volvo car and a Service or between different Services can be deactivated at any time as described in the Documentation (as defined in Section 5 below). You are obligated to deactivate such links if you no longer are the Primary Driver of the car or have the consent required in Section 2.3 above. 2.5 The Services may vary depending on the Volvo car model and model year, the country you have your place of residence in, where the Volvo car is registered, where it was sold, and where it is used. If the Volvo car is not equipped with the necessary technical features or if you do not fulfill the requirements set out in these Terms and the Specific Terms (as defined in Section 4 below) for the particular Service, we are not obligated to provide you with the Service(s). 2.6 The Services may also vary depending on your own access to a certain device(s) (e.g. mobile devices or computers with specific software and operating systems). If your device(s) is not equipped with the necessary technical features or does not fulfill the requirements set out in these Terms and any Specific Terms (as defined in Section 4 below) for the particular Service, we are not obligated to provide you with the Service(s). 1

2 2.7 The use of the Services may require Internet access or another telecommunication service. These Terms do not apply to the telecommunication services that may be needed to use the Services, but are generally subject to a separate agreement with your telecommunication service provider. The telecommunication provider may charge fees for the use of its telecommunication services. 2.8 The use of certain Services may require that you pay a fee to access them, as further described in any applicable Specific Terms or the Documentation. The use of certain Services may also require a Service subscription. 2.9 Certain features provided in the Services must only be used when you have the Volvo car in sight or otherwise are assured that it is safe to use and presents no risk of damage to property or persons, as further described in any applicable Specific Terms or the Documentation. We in no way warrant that all features of a Service are suitable, safe, or possible to use in all places, situations, and circumstances. 3. VOLVO ID 3.1 Use of the Services requires you to have registered a Volvo ID. A Volvo ID is a unique, personal and non-transferable account within which we provide you with access to Services within the Volvo ecosystem. This includes both Volvo Services and Third-Party Services. The Volvo ID and related functionality is a Volvo Service and as such governed by these Terms. Use of Volvo ID is free of charge. 3.2 To gain access to certain Services, you may need to link your Volvo ID to one or more Volvo cars. As stated in Section 2.3 above, permission may be required to make such a link. 3.3 You can find more information about how the Volvo ID works and how to use it in the Documentation. 3.4 By registering a Volvo ID, you confirm that the data provided to us by you is and remains accurate and that the Volvo ID is created for use in accordance with these Terms. You also confirm that we can rely on the fact that we will be able, when so required, linked to the Volvo ID Services, to contact you on the address you specified when you registered your Volvo ID. We will not use this address for marketing unless we have asked for your express permission to do so. 4. SPECIFIC TERMS AND CONDITIONS FOR VOLVO SERVICES AND THIRD- PARTY SERVICES 4.1 For certain Services, separate terms and/or separate service descriptions may be applicable, either from us or from a Third Party ("Specific Terms"). Volvo Specific Terms must always refer back to these Terms. 4.2 In case these Terms and any Volvo Specific Terms should conflict, the latter shall prevail. If a Service is governed by Specific Terms, nothing contained in these Terms shall be construed to grant you the right to use such a Service; the Specific Terms must also be accepted before such right is granted. 4.3 With respect to Third-Party Services, our primary role is to make such Services available to you. You acknowledge that the Third-Party Service may be subject to Specific Terms to be agreed on between you and the Third Party. As a condition for using the Third-Party Service, you may be required to pay fees and/or accept the Third Party's Specific Terms. We do not assume any liability in relation to the availability or functionality of such Third-Party Services, or the Processing of Personal Data within such Third-Party Services. You also acknowledge that any Processing of your Personal Data by the Third Party may be subject to the Third Party's Specific Terms. }} 2

3 5. DOCUMENTATION 5.1 More information about particular Services, including conditions and regulations, can be found at various places throughout the Volvo ecosystem, e.g. in the Owner's Manual, at support.volvocars.com, at in Volvo mobile apps, in your Volvo car and/or at your local Volvo dealer (the "Documentation"). Please note that the Documentation may contain legal terms and conditions, as well as restrictions on how you are entitled to use any particular Service. Such terms and conditions, as well as restrictions, are part of the contract between you and VOLVO. 5.2 If the Documentation and these Terms or any Specific Terms should conflict, the latter shall prevail. Nothing contained in the Documentation shall be construed to grant you the right to use a specific Service. 6. CHANGES IN THE TERMS, SPECIFIC TERMS, OR SERVICES 6.1 We may, from time to time, change these Terms or Volvo Specific Terms. Changes will be notified to you by or another form of notification the next time you log in to a Volvo Service and will be published at You may be required to accept such changed Terms and/or Volvo Specific Terms before continuing to use the Volvo Service. 6.2 We intend to offer you useful and up-to-date Services and may add or remove Services and functionalities or features in Services over time. You agree that we may at any time discontinue the provision of or access to particular Services, in whole or in part, as well as generally change the Services or access thereto. Should a Service which you use be discontinued or materially changed, you will be informed by or another form of notification the next time you log in to said Service, and it will be published at You are always entitled to stop using the Services and terminate these Terms and Volvo Specific Terms in accordance with what is specified in Section 17 below if you do not consent to changes to these Terms, Volvo Specific Terms and/or the Services as such. 7. CHANGE OF OWNERSHIP/ PRIMARY DRIVER OF A VOLVO CAR 7.1 In the event of a change of ownership and/or a change of the Primary Driver (if not the owner) of a Volvo car you must promptly deactivate all Services related to said Volvo car by using the "reset to factory settings.". Depending on the Volvo car model and model year you may need to take the car to a local Volvo dealer to make such a reset. Furthermore, you must promptly deactivate the link between your Volvo ID and the transferred Volvo as well as all Services and any data related thereto. More information on how to deactivate the Services can be found in the Documentation. You can also ask your local Volvo dealer. 7.2 Should we become aware of any change of ownership and/or a change of the Primary Driver (if not the owner) of a Volvo car with one or more Volvo IDs linked to it, we may immediately block or deactivate such links unless you can show that you are the Primary Driver or have the Primary Driver's clear and undisputed consent to continue using your Volvo ID in relation to the Volvo car. With the exception of what may be required by applicable law, a Volvo car owner or Primary Driver will not have the right to access information about previous owners, Primary Drivers, or Volvo IDs previously linked to the Volvo car. 8. USE RESTRICTIONS 8.1 You may not use the Services in a manner contrary to what is stipulated in these Terms, any Specific Terms, and/or the Documentation. 3

4 8.2 Furthermore, you may not use the Services in a way that would be in conflict with applicable laws or regulations, such as laws on intellectual property rights or traffic regulations. Usage threatening the security of any Services, as well as usage that may damage or interfere with our or a Third Party's technical infrastructure or other customer's use of the Volvo Services is also prohibited. Furthermore, you must not damage, disable, or in any other way impair the Services or introduce, in relation to the Services, viruses, "worms," malware, spyware, "trojan horses," or other malicious code or programs that may damage the operation of the Services. 8.3 Should you let other persons use the Services, you acknowledge and agree that you are entirely responsible for such use. This means that any breach by such user of these Terms, any applicable Specific Terms and/or the Documentation will be considered a breach made by you. 8.4 The use and/or creation of an account required for the Services under a false identity, or by other means of incorrect information, are prohibited and may also be a criminal offense. 8.5 Certain Services may require a password, in which case you must choose a password that is difficult for others to discover. We may establish requirements with respect to what is considered a sufficiently secure password. You are solely responsible for keeping your password secret and may not reveal it to Third Parties. If you suspect that any Third Party has gained unauthorized access to your password, you shall immediately change the password. If you suspect that any Third Party has gained unauthorized access to any Volvo Services through your Volvo ID, please immediately contact our customer service. 9. USER LICENSE AND INTELLECTUAL PROPERTY RIGHTS 9.1 All intellectual property rights in and to the contents of Volvo Services (including but not limited to any software) are our or our affiliates' and/or licensors' exclusive property. Unless these Terms and/or any Specific Terms otherwise allow, you are not granted any rights to such intellectual property. 9.2 We provide you with a license for personal use of the content and the software linked to the Volvo Services. This license, which may include intellectual property rights, is nonexclusive and nontransferable. The license may only be used for the purposes and in accordance with the usage restrictions specified in these Terms or in the applicable Specific Terms. 9.3 Unless allowed by law, you may not decompile, reverse engineer, attempt to derive the source code of, modify, or create derivative works of the software associated with the Services and their content. Any breach of this restriction or other failure to comply with any term(s) of this license may result in cessation of the provision of the Services, which means termination of these Terms or Specific Terms according to Section 17 below. 9.4 Unless otherwise indicated, marks, corporate logos, domain names, and emblems are subject to our trademark rights or those of our licensors and, as applicable, Third Party trademark rights. 9.5 This license expires when these Terms or Specific Terms are terminated by you or us according to Section 17 below. 10. USER CONTENT Volvo does not claim any ownership rights to any content that you make available through the Services, and nothing in these Terms restricts any rights that you have to use such content. However, by making content available through the Services, you grant to us and each of our affiliates a nonexclusive, transferable, sublicenseable, worldwide, royalty-free license to use, copy, modify, and distribute such content in connection with operating and providing the Services to you and to other customers. You are solely responsible for all content that you provide through the Services and shall ensure that you }} 4

5 have all rights that are necessary to grant the license rights described in this Section LINKS TO THIRD-PARTY WEBSITES OR RESOURCES The Services may contain links to Third-Party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such sites. The inclusion of any link does not imply our endorsement of the site. Use of any such linked website is at your own risk. You acknowledge sole responsibility for, and assume all risk arising from, your use of any Third-Party websites or resources. 12. DISCLAIMER OF WARRANTY 12.1 Except as otherwise set out in these Terms, neither we nor any of our affiliates will have any liability to you or to any Third Party that arises out of or relates to provision of the Services or any dispute, controversy or claim that arises out of or relates to your actions or inactions, or the provision of the Services The Services and content are provided "as is" with-out warranty of any kind, express or implied. With-out limiting the foregoing, we and our affiliates explicitly disclaim all warranties of merchantabil-ity, fitness for a particular purpose, quiet enjoy-ment, title or noninfringement, and any warranties arising out of course of dealing, performance or usage of trade. Nor do we or our affiliates guar-antee that the Services or content will meet your requirements or be available on an uninterrupted, secure or fault-free basis. Neither we nor our affiliates make any warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any of the Services or content. 13. LIMITATION OF LIABILITY 13.1 Neither we nor our affiliates will be liable for any incidental, special, exemplary, statutory, punitive or consequential damages, including lost profits, loss of data or goodwill, Service interruption, computer damage or system failure or the cost of substitute Services arising out of or in connection with these Terms or from the use of or inability to use the Services or content, whether based on warranty, contract, tort (including negligence), product liability or any other legal basis, and whether or not we or our affiliates or such other party has been informed of the possibility of such damage or was negligent, and even if a limited remedy set forth herein is found to have failed of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of liability for certain damages, so the above limitation may not fully apply to you We will not be liable for any loss exceeding the amount that you have paid to us for the use of the Services in the 12 months preceding the event on which a claim is based The above applies also to any decision made or action taken by you in reliance on the Services. We further disclaim any responsibility to protect your devices and systems from viruses, "worms," malware, spyware, "trojan horses" and other malicious code or programs. 14. ADDITIONAL TERMS FOR APP STORE APPS 14.1 If you accessed or downloaded any Volvo Services via an app ("Volvo App") from an app store or distribution platform (like the Apple Store, Google Play or the Amazon Appstore) (each, an "App Provider"), then you acknowledge and agree to the following You agree to use this Volvo app only in accordance with what is permitted in any user terms provided by the App provider. Moreover, these Terms have been agreed between you and us, and not with the App provider, and likewise between us and the App provider, we are only liable for the Volvo app. Therefore, the App provider has no liability to provide any maintenance or support services as regards the Volvo app. 5

6 14.3 If the Volvo app does not fulfill any applicable warranty, you can notify the App provider and be refunded the purchase price for the Volvo app. To the maximum extent permitted by applicable law, the App provider has no other warranty liability as regards the Volvo app. 15. GENERAL DATA PROCESSING 15.1 Your and all other customers' privacy is a matter of uttermost importance to us. Your use of the Services is covered by Volvo Car Group CUS- TOMER PRIVACY POLICY, which can be found at The Volvo Car Group CUSTOMER PRIVACY POLICY describes, at a general level, how Volvo Car Group processes its customers' Personal Data, when such data can be disclosed to Third Parties and what security measures have been undertaken concerning the data Specific information on data Processing relating to Services other than Volvo ID, which is described in Section 16 below, can be found at support.volvocars.com/legal. In respect of such other Services, another entity than Volvo may be considered the Data Controller. In such event, information regarding what entity that is the relevant Data Controller can be found in the Volvo Car Group CUSTOMER PRIVACY POLICY or in the specific information referenced above There is also a specific description of the use of your Personal Data for marketing purposes, which may require your specific permission, in the Volvo Car Group CUSTOMER PRIVACY POLICY, which can be found at support.volvocars.com/legal along with information on necessary consents. 16. DATA PROCESSING IN CONNECTION WITH VOLVO ID 16.1 The Data Controller for all Personal Data collected and processed in relation to Volvo ID is Volvo Car Corporation, Gothenburg ("Data Controller") The data processed in relation to the Volvo ID consists of your name, , encrypted password, your acceptance of these Terms, and any other data that you may share through the use of the Volvo ID or otherwise collected through the use of the Volvo ID The purpose of Processing is to administer your Volvo ID account. Data is processed in connection with your Volvo ID so as to be able to provide you with the Services agreed in these Terms and any Specific Terms. Hence, in order for us to provide you with the Services, the Processing of your data is necessary The Data Controller will never process your data for longer than necessary for the relevant purpose, but your data will be saved for as long as you are using your Volvo ID. When you have closed your Volvo account, your Personal Data linked to your Volvo ID will be deleted within 30 days, unless Volvo has to save your data for a longer period in accordance with applicable law In addition to the information set out above in this section 16, more information regarding Volvo's Processing of your Personal Data in relation to your Volvo ID (including contact information for Volvo and Volvo's data protection officer, information regarding your rights, and safety measures taken in order to keep your data protected) can be found in the Volvo Car Group CUSTOMER PRIVACY POLICY, which is available at support.volvocars.com/legal. 17. TERM AND TERMINATION 17.1 These Terms will continue to apply until terminated by either you or us in accordance with the following You may discontinue the use of the Services at any time, in which case these Terms will no longer be applicable and you will no longer have any obligations in accordance with these Terms or any relevant Specific Terms. }} 6

7 17.3 Should you discontinue the use of a specific Service, these Terms and any Specific Terms for each of the Services you still use remain in force We reserve the right to, permanently or temporarily, discontinue the provision of the Services and thereby, permanently or temporarily, terminate these Terms and/or any Specific Terms in the event of (i) your actual or reasonably suspected breach of these Terms and/or any Specific Terms, (ii) our decision to cease offering the Services in their current format, worldwide or in a particular geographical area or (iii) any similar business reason which we in our sole discretion deem to be a reasonable cause to discontinue the provision of the Services. If Volvo intends to stop providing any Service, you will be notified of this within a reasonable time before the Service is terminated With the termination of these Terms, all applicable Volvo Specific Terms are terminated simultaneously and you may no longer use the Volvo Services Should these Terms be terminated, such termination will not affect any provisions herein or in any Specific Terms which by their nature are intended to continue to apply following such termination. 18. ASSIGNMENT Neither party may assign its rights or obligations under these Terms or any Specific Terms to any Third Party without the other party's written consent. We may, however, assign our rights and obligations under these Terms and/or any Volvo Specific Terms to any company within the Volvo Car Group. 19. APPLICABLE LAW AND VENUE The laws of New Jersey will govern these Terms and any action related to them without regard to its conflict of laws provisions. We and you agree that any dispute arising under these Terms will be resolved exclusively in the state or federal courts in New Jersey and expressly consent to their jurisdiction. Each of we and you waives any objection to jurisdiction and venue in such courts. You and we are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. 20. ENTIRE AGREEMENT These Terms, our Privacy Policy, Specific Terms and any other applicable terms agreed to by you and us constitute the entire and exclusive understanding and agreement between us and you regarding the Services, and they supersede and replace any and all prior oral or written understandings or agreements between us and you regarding the Services. 21. SEVERABILITY If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect. 22. NO WAIVER Our failure to enforce any right or provision of these Terms will not be a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of us. Except as set out in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. 23. SURVIVAL All provisions of these Terms that by their nature extend beyond the expiration or termination of these Terms shall survive the termination of these Terms. 7