2019 General Terms and Conditions

Transcription

1 2019 General Terms and Conditions Your holiday contract is made with Siblu France (hereafter referred to as Siblu France ), an SAS registered at the Bordeaux RCS (Commercial register for companies) under the number , SIRET , VAT FR , with a capital of whose main office is located at: Europarc, 10 avenue Léonard de Vinci, PESSAC, for reservations@siblu.fr - tel Any order made by a customer (hereafter the "Customer") for a reservation during the year 2019 to Siblu France implies the unconditional acceptance of these general conditions of sale which prevail over any other document, except by prior written agreement of Siblu France. Any document other than these conditions (and particularly catalogues, flyers, advertising, etc.) is only information and indicative value. If you disagree with all or part of the present general conditions of sale, your booking reservation with with Siblu France is invalid. Customers' attention is drawn to the fact that any translation of these terms of sale into a language other than French will be provided for their sole convenience. In case of inconsistency or contradiction between the French version and its possible translation, the French version will prevail. 1. PURPOSE These "general conditions of sale" purpose is to define the terms and conditions for booking an accommodation or touring pitch situated on a campsite operated under the Trademark "Siblu" (hereinafter referred to as "siblu village") by all Customers. 2. ACCEPTANCE OF CONTRACTUAL TERMS The contract with Siblu France will be validly concluded only after the final acceptance by Siblu France of the booking made by the Customer. The invoice sent following a down payment for the booking will be treated as Siblu s acceptance of the booking. However, Siblu France reserves the right to refuse any request for a booking that does not comply with offers in the brochure or published on the Siblu website. The Customer acknowledges having fully read and acknowledged these "general terms and conditions" also appearing on the site and having accepted the terms and conditions prior to any booking. 3. BOOKING TERMS 3.1 Booking terms Bookings for renting an accommodation or a single camping space or touring pitch will only be accepted from adults of a minimum age of 18 or over who have the legal capacity to enter into a contract. Bookings can be made: -online at -with our reservation booking team either by phone or in person at a Siblu Village. For bookings made at a distance (internet, telephone) the Customer will not benefit from any withdrawal period (art L of the code of consumers). 3.2 Required information The number of people staying at a mobilhome cannot exceed a defined maximum capacity. This maximum capacity will vary depending on the type and category of accommodation and also on the bylaws within your holiday village. All bookings must include the full name, surname and age of each hosted person. Siblu France will not accept bookings from anyone under the age of 18, or bookings for underaged persons without an adult having parental authority not being present during the whole duration of your holiday. 3.3 Bookings made at least 42 days before the beginning of your holiday All booking shall be made with a 20% down payment of the total cost of your holiday. The remaining balance shall be paid at least 42 days before the start of your holiday. Please note that if your holiday costs is under 100 you must pay in full at the time of the booking. If Siblu France does not accept your booking then your down payment is to be returned in full as soon as possible. 3.4 Bookings made 42 days or less before the start of your holiday If the booking is made 42 days or less before the start of an holiday, the Customer shall pay for the holiday in full at the time of the booking. 3.5 Bookings for next year made whilst on site If you decide to make a booking for 2020 whilst on holiday in a Siblu Village in 2019 you will be required to pay an initial deposit of 50 (fifty pounds). You will then be required to make a second payment before 6 November 2019 to bring the total deposit paid to 20% of the total cost of your holiday; this top-up payment will also confirms your initial booking. For any booking that is not confirmed by a down payment of at least 20% before 30 November 2019 at the latest, Siblu reserves the right to treat the booking as cancelled by you in accordance with paragraph 8 below ( Cancellation by you ). The balance of your holiday must be paid for in full at least 42 days before the start of your holiday. 3.6 Reselling or exchanging A Customer cannot exchange or resell his or her booking to a third party in any circumstances. If Siblu France becomes aware of any such transaction, it can take any appropriate action against you and /or any of the party involved, including any due legal action. 3.7 Specific requests The Customer may make special requests at the time of booking (e.g. booking accommodation close together for example). Siblu France is to do its best to fulfil such requests without the obligation to guarantee such result. 3.8 Information about prices Up to date information about prices is available on our website or by calling However Siblu France cannot be made responsible for published prices which are not confirmed by invoices made at the time of the information. Unless you are booking your holiday using the hand pick your holiday home option then the features of mobile homes may vary according to the type and model and Siblu village. Certain types and model of mobile homes may change category according to each village Publication of prices/minimum prices The price per night, after any reduction, discount or offer, cannot be lower than the minimum price set by Siblu. Siblu reserves the right to not apply any discount or special offer or any combination of discounts or offers, if this would bring the total cost of your holiday below the minimum price set by Siblu. The total price for your holiday includes all taxes except tourist tax - and is based on the prices on the day of your initial booking. Prices

2 are subject to change without notice, even within the same season. In addition, any new tax or similar charge relating to the holiday booking, or any increase in the rate of tax which will be due even if Siblu is primarily liable for it What the price includes The price of your holiday at the time of booking only includes: -rental of the accommodation or touring pitch; -water, gas (apart from touring pitches) and electricity; -Fun passes for all guests included in the booking; -access to pool complexes, entertainment and any sports and leisure facilities which are not shown as having an extra charge; -access to kids clubs where available; -any options taken at the time of booking; -any applicable VAT; The price of your holiday at the time of booking does not include, namely -any services not included in paragraph above; -supplements for any optional activities with an extra charge; -cleaning during or at the end of your holiday; -bed linen and towels; -baby equipment; -food and drink; -insurance; -equipment damage waiver; -administration fee. -tourist tax. 4. PAYMENT 4.1 Accommodation Once a Customer s booking is accepted by Siblu France a confirmation invoice with the date of acceptance will be issued and sent by , or by post on request. Payment will be cleared only after acceptance of the booking by Siblu France. Payments will only be accepted in Sterling. Invoices will only be issued in French. 4.2 Touring pitches Once a Customer s booking is accepted by Siblu France, a confirmation invoice with the date of acceptance is issued and sent by , or by post when specifically required. Payments will only be accepted in Sterling. Invoices will only be issued in English. The payment of at least 20% of the total due at the time of booking and any outstanding balance i.e. the total amount for the hire of the touring pitch less any down payment, must be paid at the very latest on arrival in Sterling by an accepted card payment before installing any equipment. No cash payments will be accepted on arrival. 4.3 Default on payment If full payment is not made as set out above (paragraphs 3.3, 3.4 & 3.5) Siblu France reserves the right to treat the booking as cancelled in accordance with paragraph 8 below ( Cancellation by you ). 4.4 Methods of payment accepted For bookings made more than 42 days before the start of the Customer s holiday, payment may be made as follows: -Credit card: Visa, Eurocard/Mastercard, American Express, -Paypal, -Cheque made payable to Siblu France SAS -Debit card. For bookings made 42 days or less before the start of your holiday you can only pay by credit card (Visa, Eurocard/Mastercard/ American Express) or debit card. 5. LENGTH OF STAY Bookings for accommodation and touring pitches will be for a minimum of 7 nights in high season (some villages accept bookings for a minimum of 4 nights in high season. Please refer to 3 nights minimum in low season for accommodation, with no minimum period required for touring pitches in low season (except where there is a special offer or promotion). 6. CANCELLATION INSURANCE - INTERRUPTION OF HOLIDAY Siblu France offers an insurance provided by the firm Toledo and Allianz, which must be underwritten only at the time of the down payment. It is proposed at the price of 4% of the total amount of the stay. This cancellation insurance does not include the cost of the insurance or the booking fees of Siblu France. Please note that in order for the insurance to work, the Customer must, as soon as he is aware of the claim, notify the insurer within 48 hours and provide all documents related to the claim and requested by the insurer. In case of an early departure, the Customer should inform the Siblu holiday village manager. Customers can read and download the full terms and conditions of insurance at 7.BOOKING MODIFICATION AND GUARANTEE FREEDOM 7.1 Modification by the Customer: 7.1.1: Request for modification until 42 days before the beginning of the holiday In principle, once the booking is confirmed by Siblu France, the contract is firm and definitive and it is no longer possible to modify it. However, until the 42nd day before the beginning of the holiday, when booking with Siblu France, the Customer benefits from the Guarantee freedom for a single modification per stay, subject to the conditions of this article (in particular, the duration of the holiday which cannot be lowered and subject to the availability of Siblu France). Any modification made by the Customer must be expressed in writing. Siblu France endeavours to accept as many requests to modify the date, the type of accommodation and pitch as possible within the limits of availability at the date of the request for modification. The modifications will be deemed accepted by Siblu France only after a written confirmation of this modification has been sent to the Customer. For any additional request for modification granted under the Guarantee Freedom, Siblu France can examine the possibility to grant the availabilities at the date of the request for modification and grant it if necessary with a handling fee of 25 (twenty-five euros).

3 If the amount of the modified booking is higher, the Customer must pay the difference. If the amount of the modified booking is lower, Siblu France will proceed to the refund of the difference : Modification between the 42nd day and the start date of the stay Under 42 days before the start of the holiday, no change is possible. 7.2 Modification by Siblu France: For circumstances not caused by Siblu France and/or linked to an event of force majeure, in the event of the accommodation being modified by Siblu France before the beginning of the holiday, Siblu France plans to offer a quality accommodation and similar or equivalent facilities to the Customer, subject to their availability. In this case, the Customer will not have to pay additional fees. Siblu France is to reimburse the Customer with the price difference in the case where the substituted accommodation is of a lower value, as well as the possible cost of supplement specifically related to the booking made in the context of equipped mobile homes à la carte. The Customer agrees to inform Siblu France of his or her decision within 5 (five) days following the proposal and in any case before the day of the prior agreed arrival date, failing to do so means that the modification of the stay will be deemed definitively accepted. For any substantial modification (especially regarding the dates of the stay), the Customer will have the opportunity to decline his or her booking without any cost and Siblu France undertakes to reimburse the total amount paid by the Customer. In any case, considering that these are circumstances caused by Siblu France and/or related to a force majeure event, no compensation will be paid to the Customer. It is specified that the decisions and injunctions of the public authorities have the same consequences as the cases of force majeure. 8. CANCELLATION BY CUSTOMER Any holiday that has started is due in full. Thus, a premature departure of residents during the rental period cannot give rise to any refund for any reason. Any request for reservation cancellation must be notified in writing by registered letter with acknowledgment of receipt sent to the following address: Siblu France, Reservations Service, 10 avenue Léonard de Vinci, Pessac - France, and be received no later than the day before the expected date of arrival. The postmark will prevail to determine when the cancellation request is effective. Except in the case expressly mentioned above (cancellation during the rental period), refunds following a cancellation of the accommodation booking or the pitch are made according to the following conditions. 8.1 cancellation of a reservation of an accommodation If a cancellation insurance has been taken out, the conditions of article 6 apply. If no cancellation insurance has been taken out: - Cancellation before the 42 day before the start of the stay: Siblu France keeps an amount equal to the deposit. - Cancellation between the 42nd and the 15th day prior to the beginning of the stay: Siblu France retains an amount equivalent to 50% of the total price of the booking, and at least the sum of 100 (one hundred pounds) if the total price is lower to 200 (two hundred pounds). - Cancellation within 14 days before the start of the holiday: Siblu France keeps a sum equivalent to 100% of the total price of the booking. Siblu France reserves the right to refund the Customer by check or bank transfer. 8.2 cancellation of reservation of a camping pitch If a cancellation insurance has been bought by the Customer, the conditions of article 6 apply. If no cancellation insurance has been bought, an amount equivalent to the deposit paid will be retained by Siblu France. 9. CANCELLATION BY Siblu France With the exception of circumstances caused by Siblu France and/or linked to an event of force majeure (including the decisions and injunctions of the public authorities), if Siblu France is compelled to cancel a booking, Siblu France undertakes to offer the Customer, depending on availability, the choice between another period of holiday of an equivalent level or a compensation determined according to the following conditions: Siblu France refunds all payments already made by the Customer and a compensation equal to the sum that the Customer would have borne if the cancellation had taken place by that date. The provisions of this article do not in any way prevent the conclusion of an amicable agreement for the purpose of accepting, by the Customer, a substitute stay proposed by Siblu France. Note that if the cancellation is related to circumstances caused by Siblu France and/or linked to an event of force majeure, no compensation will be due to the Customer. 10. GUARANTEE AGAINST DAMAGES At the end of the holiday, the Customer is required to leave his or her accommodation clean and the location in a good general condition. Siblu France offers a "Guarantee damages" option to cover the risk of accidental damage that may be caused during the holiday, excluding damage caused by negligence, recklessness or intentionally. The amount of the damage guarantee is fixed at 35 (thirty-five pounds) per accommodation, and does not cover the household. Otherwise a deposit will be required (see art.11.2). 11. SECURITY DEPOSIT If a guarantee against damage is subscribed: Only a deposit of 130 (one hundred and thirty euros) will be required upon arrival of the Customer for key collection. This deposit is intended to cover any cleaning costs and items missing from the inventory, excluding objects covered by the damage guarantee If a guarantee against damages is not purchased, the Customer will be required on arrival, before the delivery of keys: - to make a deposit of 300 (three hundred euros) for damages -to make a deposit of 130 (one hundred and thirty euros) for household services.

4 These deposits will be returned at the end of the holiday after checking the correct condition of the accommodation. In the absence of verification at the time of departure (eg - departure very early/late in the day), Siblu France reserves the right to keep deposits and return them within one week, in full or with fees deducted according to the condition in which the accommodation is returned (in which case expenses incurred will be justified). In both cases (11.1 & 11.2) an inventory will be made upon arrival as well as the day of departure. If the household does not comply with the Siblu standard, the "household" security deposit of 130 (one hundred and thirty euros) will be kept. The option "End of stay cleaning" costs 70 (seventy pounds) or 80 (Eighty Euros) provided that it is reserved 48 hours before the end of the stay. 12. CONTRACTUAL LIABILITY OF THE CUSTOMER FOR DAMAGE OR NUISANCE CAUSED DURING OCCUPANCY The Customer shall be responsible for the full implementation of the terms of the internal rules, by him or herself, the persons who accompany him or her, and his or her visitors, that the Customer declares to know, and of the damages that he himself, or the persons accompanying or visiting him or her may do. In particular and as a condition for the signature of Siblu, the Customer undertakes to comply with the internal rules concerning the quality of life of other residents, to ensure that they never engage in abusive behavior or make abusive remarks. defamatory, derogatory, racist or threatening comments against other customers or Siblu staff under penalty of immediate termination of this contract, automatically, without payment of any compensation. Siblu villages have a set of internal rules available at the reception desk as well as from the team present on site. In particular, the access to swimming pools is subject to the internal regulations regarding the safety of the pools. The wearing of a bracelet or the presentation of the Fun Pass may be requested from the Customer and his or her companions at the entrance, and a minimum body size may be necessary to access the water slides. The Customer agrees to occupy and reasonably use the accommodation and the rental rented to him or her as well as common parts and facilities and also to leave his or her accommodation and its location in a good condition when he or she leaves at the end of his or her holiday. In case of non-compliance by the Customer with those essential obligations as occupant (such as nuisance to other residents, damage to the integrity of common facilities, or improper occupation of its accommodation due to a number of occupants exceeding the authorized capacity), Siblu France retains the right to terminate, immediately and automatically, the contract concluded (and therefore the stay) without any payment of any compensation. 13. ARRIVALS - DEPARTURES Arrival and departure times Accommodation is available from 4pm on the day of arrival and must be vacated by 10am the day of departure. The camping pitches are available from 2pm on the day of arrival of the Customer, and must be vacated before noon on the day of departure Arrival and departure times - Tolerances Siblu France accepts the arrivals provided for in paragraph 13.1 until the day after the arrival date in the booking form at 10:00. If the Customer wishes to arrive beyond this time, he or she is asked to inform the Siblu village or the booking centre. After this time, and without having notified Siblu France, the reservation will be treated as cancelled by the Customer and cannot therefore infer any refund (see article 8) Opening hours of villages and access to motorised vehicles Access to mobile home by motorised vehicle may only be allowed up to 10pm in some villages. After this time, access may be limited, obliging the Customer to park his or her vehicle outside the Siblu village or in the car park at the entrance if it exists. In principle only one car is allowed per rental. 14. LIABILITY OF SIBLU FRANCE The services provided on the Siblu village hereafter may be affected by events of force majeure within the meaning of Article 1218 of the Civil Code, likely to threaten the maintenance of the safety of residents of Siblu village or imposing to Siblu. In the event of an event of force majeure, Siblu France cannot be held responsible for the resulting consequences, such as temporary or permanent closure of facilities, breaks in fluid supply, removal of services, especially when the measures decided by Siblu France are dictated by the maintenance of the safety of the customers and users of the Village. The decisions and injunctions of the public authorities, hereby, have the same consequences as the cases of force majeure referred to above. Similarly, if one or more circumstances independent of Siblu France and/or related to an event of force majeure within the meaning of Article 1218 of the Civil Code resulted in the closure of one of the Siblu villages, the cancellation of the Customer's stay or the unavailability of his or her mobile home, Siblu France can in no way be held liable for any reason whatsoever. In no case Siblu France assumes the obligation of holding personal items within its villages. The responsibility of Siblu France, beyond its legal responsibility, cannot be engaged in case of: - Theft, loss, damage or deterioration of personal effects of any kind during or after a holiday; - Breakdown or decommissioning of technical equipment; - Breakdown or closure of certain village installations when these are beyond the control of Siblu France and linked to cases of force majeure; - Specific measures, taken by the village management, limiting access to certain facilities, including changing rooms and swimming pool, when they are made necessary by compliance with safety standards or periodic maintenance work; - Damage caused to or suffered by the vehicles of residents stationing and circulating in the villages, even if they have been expressly authorized to enter the Siblu villages. The Customer is particularly aware of the hazards related to the environment and natural events; - Modification of the animation program or proposed activities, temporary closure of the facilities for reasons beyond the control of Siblu France; - any service delivered by a third party to which Siblu France is not a part of; - unpredictable and insurmountable of a third party to the provision of services delivered by Siblu France and resulting in their non-performance or poor performance. 15. LOW SEASON Apart from the months of July and August and for reasons related to attendance, Siblu France reserves the right to modify or even remove certain facilities, amenities, services or planned events. For bookings in low season, Siblu France advises the Customer to inquire with the adviser when booking according to the Siblu village.

5 16. ADAPTED MOBILE HOMES Most Siblu villages offer adapted mobile homes for people with reduced mobility. But some people will still need the assistance of a person without disability in the housing. It is important for the Customer to contact Siblu France before booking. 17. CUSTOMERS RIGHT TO IMAGE 17.1 Assignment of IP rights in the Customers image During his stay, the Customer and his children may have their picture by Siblu France. In such case, the Customer assigns to Siblu France, free of charge, the right to fix, reproduce, represent, adapt, and/or duplicate any photo on any media known or unknown to date, including on paper (such as brochures or posters), under digital or electronic form (by , on any website and social network) and more generally on any network and any electronic service for transmitting and communicating images on TV broadcasting or telecommunication network, in any form and any mode or uses known or unknown to date. The present condition is valid exclusively for the requirements the promotion of Siblu France, for the entire world and for a duration of 3 years Fun Pass Access control to Club Fun According to the internal regulations of the village where the Customer is staying, each person may be required to furnish a photo in view to allow the control of the access of the Fun Club. The Customer duly agrees, including for his children, such use by Siblu France and/or by a duly authorized subcontractor only. The photo of the Customer and/or his children is kept solely for the duration of his holiday. 18. CLAIMS- MEDIATION Satisfaction In case of any problem or anomaly during the course of his or her stay, Siblu France invites the Customer, without delay, to contact the manager of the relevant village who will try to answer such claims to the best of their ability. In each and every village, Siblu France also provides a document entitled "Customer Report" which is used for communicating the possible reasons for a disappointed Customer. Siblu France invites the Customer to fill in this document and return it at the reception desk, so that Siblu France can take into account any remark and improve its services for the following season, if it can do so Customer Relations Department If, regardless of the efforts of Siblu France on park, the Customer is disappointed after his stay and wishes to make a complaint, Siblu France invites the Customer to send a letter as soon as possible to the following address: Siblu France, Customer Relations Department, 10 avenue Leonardo da Vinci, Pessac - France. The Customer is asked to specify in his mail, the name of the person who booked the accommodation, the number of the reservation, the place and dates of the stay and the type of mobile home or the pitch number to ease the processing of your complaint. Similarly, the Customer is asked to attach to his mail all supporting documents to limit the processing time of the claim: certificate issued by the site or personal documents (certificate, hospitalisation, invoices, etc.). In the absence of a complaint brought to the attention of the Customer Relations Department 28 days after the end of the Customer's stay, except for exceptional circumstances, the stay will be considered to have taken place under satisfactory conditions. Conversely, Siblu France undertakes to respond within 28 days of receipt of the claim Mediation In case of dispute, after having contacted Siblu France Customers Service, the Customer may refer to the consumer mediator, within a maximum period of one year starting from the date of a written claim to Siblu France by registered letter with acknowledgement of receipt. The mediator referred to is as follows : MEDICYS Internet referral by completing the form provided for this purpose: Referral by mail: contact@medicys.fr Referral by post: MEDICYS - Center of mediation and amicable settlement of the judicial officers - 73, Boulevard de Clichy, PARIS Telephone: PROTECTING YOUR DATA 19.1 Identity of the data controller The person responsible for processing personal data concerning the Customer is Siblu France. Contact information is available in article Legal basis and purposes The Customer's data is collected by Siblu France on the basis of the execution of this contract for purposes of managing the "customer account" and sending commercial messages Type of data collected The personal data collected includes the surname, first name, civility, age, postal and address, telephone number and/or mobile phone of the Customer. In the event of a debit request, the bank details (IBAN/BIC) will also be collected. When using a credit card, the encrypted data is collected by the payment service provider Recipients of the data The Customer's data is communicated to the authorised persons within siblu (sales and marketing services of the headquarters and the operational department of the siblu village concerned). Some data may also be communicated to our service providers, namely: - Ingenico: your credit card details are used for the payment of your stay as a payment service provider - Maxxton: your credentials and contact details are hosted by Maxxton as part of a management software for your booking - Sequoiasoft: your village siblu uses a software to manage the availability of pitches, departures and arrivals provided by Sequoiasoft. None of your data is transferred to them, however they will be able to access it exceptionally as part of a support operation - Institute of Marketing Studies INIT: Your identification data and contact details are used to send satisfaction surveys

6 - GuestSuite: your credentials and contact information are provided for online comment management purposes; - Dolist: your credentials and contact information are provided for ing purposes. Siblu France ensures that each provider respects the obligations in force Data protection Personal data collected during the performance of the present conditions are kept for the duration of the stay. It is further agreed that: - accounting documents and ancillary documents are kept on record for ten years (Article L of the French Commercial Code) - if a contract is concluded electronically, it is kept on record for a period of ten years (article L213-1 of the French Consumer Code) - if a Contract is not concluded electronically, it is kept on record for a period of 5 years (Article L110-4 of the French Commercial Code) - Bank particulars are kept on record only the duration necessary for completing the payment transaction. However, credit card numbers may be kept in «pending records" by the accounts service supplier in case of potential dispute about any transaction for a period of 13 months in accordance with Article L of the Monetary and Financial Code Implementing rights The Customer has a right of access, rectification and deletion as well as transferring his personal data subject to the present condition. The Customer also has the right to contest the latter or to request a modification. Requests for the implementation of his rights must be communicated in the form provided for in Article 19.8 and must be completed by a proof of identity. The Customer may also lodge a claim at the National Commission for Computing and Freedoms whose head office is located at 3 Place Fontenoy - TSA PARIS CEDEX 07. Phone: Transferred Data The Customer's data is communicated to our commercial partner Maxxton (19.4) and may be accessible at its office located in India as part of support operations. Maxxton formally guarantees the respect of an adequate level of protection recognised by the European Union within the framework of a dedicated agreement with Siblu France. With the exception of this case, the Customer's data is not intended to leave the European Union Contact For any additional information, the Customer may contact the Siblu Data Protection Officer at the following address: dpo@siblu.fr or in writing at the headquarters of Siblu France located at 10 avenue Léonard de Vinci, PESSAC - France, to the attention of the Data Protection Officer. 20. APPLICABLE LAW Except as otherwise required by the EC Regulation n 593/2008 of 17 June 2008 on the law applicable to contractual obligations (Rome I), any dispute arising between the Customer and Siblu France relating to the interpretation or the performance of these general terms and conditions are subject to French law. Take up the cancellation insurance: Siblu France offers insurance with the Toledo and Allianz firm which must be subscribed at the time of booking. It is offered to you at 4% of the total amount of your stay. This cancellation insurance includes the reimbursement of the pre-paid accommodation expenses (excluding booking fees and cancellation insurance). Franchise of 15 per insured rental. Choose the cancellation insurance with Siblu: The following information is a non-contractual extract of the "Campez Couvert"(«Open Camp») insurance /15). The guarantee of each type of event is subject to conditions. It is imperative to read the full terms and conditions of insurance on request or at the following address: Before you leave, you are covered should any of the following event occur: - Death or temporary or permanent disability resulting from a serious illness or accident of the insured or a member of his family - Complications due to pregnancy - Redundancy on economic grounds/contractual termination: concerning yourself, or your spouse - Granting of a job or an internship by the job centre - Change of your annual leave dates by your employer - Serious damage to your vehicle within 48 hours of departure - Serious damage resulting from fire, explosion, water damage, or caused by the forces of nature to your business or facilities - Theft in business or private facilities - Notice for an organ transplant, a retake examination, for a child adoption, or notice for an imperative, unpredictable and not transferable situation to a court as a witness or jury member at court, or designated as an expert. Interruption of holiday: If any of the events mentioned above occur and require you to cancel your stay, the Customer would pay an allowance proportionate to the number of unused travel days.

7 We would like to draw your attention to the following points. - Air conditioning: Available as an optional extra on some types of accommodation will allow you to decrease the temperature of a maximum of 8 C. - Swimming pools: wearing T-shirts is forbidden in our swimming pools as well as buoys or water games. Wearing of any suit is allowed as long as it meets the ongoing standards of safety and hygiene (swimming suit, burkini, etc.). - Pets: tenants of Siblu mobile homes cannot be accompanied by their pets. On the other hand, in the villages, the owners of their mobile homes have the right to be accompanied by their pets under certain conditions depending on the breed of their animals (compulsory leash). - Mobile homes are non-smoking - Children's clubs: Children's clubs are not daycare. The children remain under the responsibility of the parents: their presence is physically required for Club Bubbles, they must remain on the village and be reachable at any time for the Pirates Clubs and Barracudas.