MOBILITY INSURANCE. Protection for mobility products

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Bryce Mitchell
5 years ago
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1 MOBILITY INSURANCE Protection for mobility products

The Premier Care range of insurance and warranty products has been specifically designed for those who rely upon mobility aids to enhance their quality of life.

2 The Premier Care range of insurance and warranty products has been specifically designed for those who rely upon mobility aids to enhance their quality of life. With many years in the field we offer a range of unique benefits and features to ensure that you can use your product, whether to get out and about more or to move about more freely in the home, with complete peace of mind. This can only come from knowing that the right cover will give you the confidence that should one of life s frequent mishaps crop up, your product would be fully protected against expensive repairs and you would be covered against personal liability for up to 2,000,000. We, at Premier Care, know that you will, very quickly, find your new mobility product to be an essential part of your day to day life and the last thing that should happen is for you to be without it. So, act today, and protect your investment with Premier Care protection please read the leaflet but if you have any questions please don t hesitate to call one of our specially trained Customer Service advisers on where they are waiting to help you. Please note, for training purposes telephone calls may be recorded.

Premier Care Complete Peace of Mind Please find shown below a brief description of the main benefits of the cover offered by Premier Care policies.

Premier Care Insurance Includes cover against: Accidental Damage even by fire or storm Theft even if it s vandalised Public Liability protection from no win, no fee specialists 24/7 Recovery

holiday Premier Care Plus Insurance All of the above and: 24/7 Recovery even if you have a puncture Personal Effects higher cash benefits Any Driver any adult can use your product Manual Wheelchair

3 Premier Care Complete Peace of Mind Please find shown below a brief description of the main benefits of the cover offered by Premier Care policies. A broader summary of cover can be found in the keyfacts sheets, or if full details of the terms and conditions that apply is required, a copy of the policy is available on request. Premier Care Insurance Includes cover against: Accidental Damage even by fire or storm Theft even if it s vandalised Public Liability protection from no win, no fee specialists 24/7 Recovery eliminate worry if you breakdown Personal Effects protecting your possessions Injury Cover protecting your health Lost Starter Keys get back up and running Worldwide Cover to ensure you have a good holiday Premier Care Plus Insurance All of the above and: 24/7 Recovery even if you have a puncture Personal Effects higher cash benefits Any Driver any adult can use your product Manual Wheelchair protect your manual wheelchair too Premier Care Warranty Includes cover against: Mechanical or Electrical Breakdown no need to worry about costly repair bills which arise Parts, Labour and Callout fully comprehensive cover Premier Care In-Home Warranty Includes all the above warranty benefits and in addition, cover against: Accidental Damage to Your Equipment Mark Bates Limited, Premier House, Harlaxton Road, Grantham NG31 7JX Tel: Fax: enquiries@mark-bates-ltd.co.uk

4 Premier Care Application Form Dealer Branch Your Details Title Surname Address First name County Postcode Date of Birth Tel Product Details Make Model Serial Number Year of Manufacture Purchase Price Classification Manual 4mph 8mph New Used Date of Purchase / Delivery Cover Commencement Date Free Manual Cover (Plus Insurance only) Make Model Serial Number Declaration I wish to insure my mobility equipment as detailed above and agree to accept the Insurers normal form of policy for the type of insurance I have chosen. I confirm that I will look after my mobility equipment with utmost care at all times. Customer signature Data Protection The information you provide will be held on computer by Mark Bates Limited Registration Department for the provision of insurance, warranty or product related purposes. This information will not be disclosed to third parties but should you prefer not to receive such details please tick the box Date 6

5 Scooter & Powerchair Standard / Plus Insurance Term Standard Insurance Plus Insurance 1 Year 2 Year Year Scooter & Powerchair Warranty Used 1 Year New 2 Year New 3 Year New 4 Year New 5 Year Excludes first 90 days In-Home Warranty Product Used 1 Year Excludes first 90 days New 2 Year Straight Stairlift Curved Stairlift Bed/ Chair/ Hoist New 3 Year New 4 Year New 5 Year Please tick your appropriate cover requirements Please note, all of the above premiums are inclusive of insurance premium tax Method of Payment I have paid my dealer Please debit my Card number I enclose a cheque payable to Mark Bates Ltd Visa Mastercard Maestro Valid from Expiry date Issue no Security code (last three digits on signature strip)

Customer Rights Section No Claims Bonus We are pleased to advise you that if you do not make a claim during the initial period of cover we will offer you a No Claims Bonus on the renewal of your

6 Customer Rights Section No Claims Bonus We are pleased to advise you that if you do not make a claim during the initial period of cover we will offer you a No Claims Bonus on the renewal of your policy. You will receive a reduction on the annual premium at the time of renewal. We will write to you approximately one month before your policy expires to advise you of your annual renewal premium. Claims Procedure If you need to make a claim on your Premier Care policy please call our Helpline on or claims@mark-bates-ltd.co.uk where one of our claims specialists will talk you through the simple procedure to ensure that your product is repaired/replaced with no unnecessary delays. Mark Bates Limited has built a reputation for fast and efficient handling of claims and will ensure that once we have received a signed, completed claim form and estimate for the repair/ replacement of your product, authorisation for the work to go ahead will be given immediately the loss has been validated. Mark Bates Limited reserves the right to inspect any damage to your product or seek an alternative estimate for the repair/replacement. Complaints Procedure We sincerely hope that you will never need to make a complaint. However, in accordance with FSA regulations, a full complaints procedure will be detailed on the Policy document we will send you once your application has been processed. Cancellation Procedure Whilst we are very confident that the Premier Care Insurance and Warranty policies will fully meet your cover requirements, we recognise that circumstances do change from time time and you may no longer require your policy. Should this be the case then you may cancel your policy in writing at any time and you will receive a proportional refund from the insurers in accordance with their short period rates in force at the time of cancellation. Main exclusions applicable to Premier Care / Premier Care Plus Mechanical or electrical breakdown (see Premier Care Warranty) Loss or damage whilst the mobility product is in possession of airport authorities, airline baggage handlers or whilst on the aircraft Public liability cover in North America or Canada Main exclusions Premier Care Warranty / In-Home Warranty Routine maintenance and servicing costs Costs where no fault is found Fair wear and tear Accidental damage (except to in-home products) Also please note that where a warranty is taken out on a used/second hand product, the first 90 days will be excluded and cover will therefore be for 9 months

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