Five Essential Crisis Management Capabilities TLT030

Transcription

1 Five Essential Crisis Management Capabilities TLT030 Sean Murphy CEO & President, Lootok Sean is CEO & President of Lootok, an operational risk management consulting firm based in New York. Founded in 2006, Lootok brings a fresh perspective to managing organizational resiliency initiatives including business continuity and crisis management.

2 You d be surprised how much it costs to look this cheap! D O L L Y P A R T O N

3 L E A R N B Y S E E I N G What do you see?

4 The strangeness will wear off and I think we will discover the deeper meaning in modern art. J A C K S O N P O L L O C K

5 L E A R N B Y S E E I N G What do you see?

6 You want a valve that doesn't leak and you try everything possible to develop one. But the real world provides you with a leaky valve. You have to determine how much leakiness you can tolerate. A R T H U R R U D O L P H

7 W E L I V E I N A N E R A O F C O M P L E X Local, regional & global change

8 If I had better foresight, maybe I could have improved things a little bit. But frankly, if I had perfect foresight, I would never have taken this job in the first place. R I C H A R D F. S Y R O N

9 It all begins with leadership and basic capabilities. 1. Command and Control Framework 2. Threat Intelligence 3. Situation Awareness 4. Common Operating Picture 5. Common Ground

10 What do we need? A framework Information Organization

11 W H A T D O W E N E E D? A framework Full spectrum Command & control

12 W H A T D O W E N E E D? A F R A M E W O R K. Full spectrum GET READY 1. Initiate 2. Discover 3.Plan STAY ALERT 4. Practice 5. Scan & detect TAKE ACTION 6. Respond 7. Resume

13 W H A T D O W E N E E D? A F R A M E W O R K. Command & control Understand what happened What is the actual or potential impact? Visualize you goals How will you achieve them? Describe the information that needs to be shared How will you communicate? Direct what information must be shared What resources will you allocate? Assess the outcome Has anything changed?

14 Let our advance worrying become advance thinking and planning. W I N S T O N C H U R C H I L L

15 W H A T D O W E N E E D? Information Threat intelligence Situation awareness Common operating picture

16 I m afraid that if you look at a thing long enough, it loses all of its meaning. A N D Y W A R H O L

17 W H A T D O W E N E E D? I N F O R M A T I O N Threat intelligence Situation awareness Strategic responsiveness Intelligence Surveillance Reconnaissance (ISR) Threat effects

18 W H A T D O W E N E E D? I N F O R M A T I O N Situational awareness Level 1: Perception to perceive (see) the status, attributes, and dynamics of relevant elements in the environment. Level 2: Comprehension to understand what the data and cues perceived mean in relation to relevant goals and objectives. Level 3: Projection to predict what those elements will do in the future (at least in the short-term).

19 W H A T D O W E N E E D? I N F O R M A T I O N Common operating picture

20 Adapt to your environment

21 W H A T D O W E N E E D? Organization Common ground Tacit knowledge

22 W H A T D O W E N E E D? O R G A N I Z A T I O N Common ground Healthy conflict Common ground is never as good as we think it is, and it is always eroding. We can t prevent its erosion, especially under complex and changing conditions. When goals, roles, and abilities change, we can t count on sustaining common ground. Common ground also erodes because we have different life experiences that affect how we see things. Teams that have worked together for a while have shared working experiences and precedents about how to handle situations. That s why bringing a new team members creates risks. The new members don t have the shared experiences of the rest of the team

23 W H A T D O W E N E E D? O R G A N I Z A T I O N Tacit knowledge Intuition Judgment Experience

24 Make sure that the probability of the unacceptable is nil. R A Y D A L I O

25 Questions Sean Murphy CEO & President, Lootok Sean is CEO & President of Lootok, an operational risk management consulting firm based in New York. Founded in 2006, Lootok brings a fresh perspective to managing organizational resiliency initiatives including business continuity and crisis management.

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27 W H A T D O W E N E E D? A F R A M E W O R K. Command & control

28 W H A T D O W E N E E D? O R G A N I Z A T I O N Management by discovery Emergent behavior