Financial Services. Mission

Transcription

1 Financial Services Mission To provide timely, accurate, relevant and accessible financial data, services, analysis and guidance to our customers and to promote confidence in these products as sound foundations for effective management of City resources. Vision Transition the City into a more efficient government by enhancing business financial reporting and budget analysis, converting to automated financial systems, streamlining processes, measuring performance and integrating financial systems into daily operations. Accountability Customer Service Excellence/Innovativeness Leadership Integrity/Ethics Respect Values 1

2 Measures Perspective: Financial : Develop a balanced multi-year budget. Objective: Meet budget targets Expenditures $2,288,893 $2,687,040 $3,062,803 $3,200,921 $3,357,906 5% % of Budget utilized % Increase/ (Decrease) from prior year 96% 100% 100% 100% 100% 100% -3% 4% 0% 0% 0% 0% : Acquire and manage real estate for the highest public use and benefit. Objective: Acquire interests in Real Property for City Projects (Easements or Fee Simple) Total # of properties acquired for City Projects (includes fee simple & easements) Minimalize property acquisitions through eminent domain (goal is <30%) % 15% 15% 20% 20% <30% Service Quality Percentage of properties closed within contractual timeframe Percentage of contracted properties purchased at or below the appraised value 100% 100% 100% 100% 100% 95% 94% 90% 90% 85% 85% 80% 2

3 Measures con t. : Provide timely, pertinent, and useful financial information and recommendations to stakeholders. Objective: Gain efficiencies through training and improving resources. Number of formal training hours provided to departments to increase communication of budgeting procedures hours To decrease # of days from month end for providing the monthly report Service Quality Develop and perform a customer satisfaction survey Exceed expectation on customer satisfaction survey Score TBD Score TBD Score TBD Score TBD 3

4 Measures con t. : To provide superior levels off customer service for water/sewer/irrigation customers of the City of Cape Objective: C l Provide timely, efficient and professional customer service by telephone, in-person, and through all channels. # of Field Service Work Orders Speed-to- Answer (minutes) Service Quality % Users rating service as Above Average to Excellent Field Service work orders completed within 1 working day of issue. 52,315 45,000 50,000 55,000 60,000 60,000 3:43 5:00 4:30 4:30 4:15 4:15 N/A 80% 85% 85% 85% 85% N/A 80% 80% 80% 80% 80% : To provide complete and accurate property payoff requests to customers, realtors, title companies within 1 business day, meet service level agreement of 97% Objective: Provide completed payoffs within one business day - Meet SLA 97% # Payoffs received # Payoffs processed within one business day 19,643 19,200 19,200 19,200 19,200 19,200 N/A 18,624 18,624 18,624 18,624 18,624 % SLA Achieved N/A 97% 97% 97% 97% 97% 4

5 Measures con t. : Process tax billed assessment refunds within 60 days of tax roll transmission to the Tax Collector Objective: Provide tax billed assessment refunds within 60 days of tax rolls transmission to Tax Collector- Meet SLA 95% # of Refunds processed # of refunds processed within 60 days % SLA Achieved 0% 95% 95% 95% 95% 95% : To provide purchasing services to ensure procurement of specified goods at the best possible combination of price, quality and timliness consistent with prevailing economic conditions while maintaining fair and equitable processes. Objective: To increase the percentage of contracts executed prior to expiration # of Contracts Average # of contracts managed per Contract Specialist/Buyer % of Contracts executed prior to expiration % of Vendor Protests 95% 99% 100% 100% 100% 100% 0% 0% 0% 0% 0% 0% 5

6 Measures con t. Perspective: Internal : To meet service level issuance of purchase orders Objective: To achieve an average turnaround time of one week # of Purchase Orders Procurement Cycle time from the beginning of a process to the time a contract is executed 5,117 5,500 5,000 5,000 5,000 5,000 N/A N/A N/A N/A N/A N/A % of Purchase orders processed within one week 98% 99% 100% 100% 100% 100% Perspective: Internal : Oversee the development and implementation of the 3-year rolling annual operating budget and 6-Year Objective: A t I Maintain t Pl financial stability by managing the budget according to Best Practices. Annual Operating Budget Cost of Budget Services Per Capita $2.31 $2.31 $2.31 $2.25 $2.20 $2.20 Service Quality Awarded points for GFOA Distinguished Budget Award (372 max) Manage General Fund Current Expense To Revenue Ratio 99% 98% 97% 96% 95% 95% 6

7 Measures con t. Perspective: Learning & Growth : Achieve a higher level of performance Objective: Provide transparency and reliability in financial reporting. Training hours on reporting software Increase # of automated reports utilized Service Quality Develop and perform a customer satisfaction survey Develop and provide effective analytical summaries for all levels of management and each department % 70% 100% of Dept's 7