FACILITIES OPERATIONS, SECURITY, AND SUPPORT

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1 FACILITIES OPERATIONS, SECURITY, AND SUPPORT APPLICATION OF OPERATING RESOURCES FY 2005 ACTUAL FY 2006 ESTIMATE FY 2007 ESTIMATE FEDERAL APPROPRIATIONS GENERAL TRUST DONOR/SPONSOR DESIGNATED GOV T GRANTS & CONTRACTS FTE $000 FTE $000 FTE $000 FTE $000 1, , , , , , , , , STRATEGIC GOALS: INCREASED PUBLIC ENGAGEMENT AND ENHANCED MANAGEMENT EXCELLENCE Federal Resource Summary by Performance Objective and Program Category Performance Objective/ FY 2006 FY 2007 Change Program Category FTE $000 FTE $000 FTE $000 Increased Public Engagement Exhibitions Offer compelling, first-class exhibitions Enhanced Management Excellence Facilities Improve the overall cleanliness and efficient , , ,893 operation of Smithsonian facilities Security and Safety Provide world-class protection for Smithsonian , , ,682 facilities, collections, staff, visitors, and volunteers Provide a safe and healthy environment 40 4, , Total 1, ,066 1, , ,658 BACKGROUND AND CONTEXT The Facilities Operations, Security, and Support (OSS) program operates, maintains, and secures the Smithsonian s physical infrastructure under the direction of the Office of Facilities Engineering and Operations (OFEO). OSS supports all operational activities that are not directly related to maintaining the physical infrastructure of the Smithsonian. OFEO is responsible for providing operational services for approximately 10 million square feet of 192

2 owned and leased structures, including 18 museums and galleries, 10 science centers, and the National Zoological Park. Resources within this line item support facilities operations, including activities such as: central utility plant operations; grounds care and landscaping; snow removal; pest control; refuse collection and disposal; custodial work; security services; fire protection; and safety, environmental and health services. Also included are personnel costs for facilities planning, architectural/engineering design plans and specification services, as well as related support services such as mail, transportation, utilities, and central rent. For FY 2007, the budget estimate includes an increase of 43 FTEs and $11,658,000. This amount includes $2,758,000 for necessary pay for existing staff funded under this line item; $6,900,000 for utilities, rent, and postage, which are justified in the Mandatory Costs section of this budget; and a programmatic increase of 43 FTEs and $2,000,000 for additional security support at the Patent Office Building (POB). MEANS AND STRATEGY To achieve the Institution s goal of Increased Public Engagement, OFEO will continue to develop exhibits and other public programs related to horticulture, architectural history, and historic preservation. To achieve the goal of Enhanced Management Excellence, OFEO s resources will be focused on meeting the ongoing operational requirements of Smithsonian facilities. Since its formation, OFEO has tried to meet customernegotiated service agreements to operate and sustain the Smithsonian s infrastructure. OFEO has benchmarked custodial staffing levels with other museums and professional organizations, including the Association of Higher Education Facilities Officers (APPA). As a result, standards are set that provide appropriate staffing requirements to achieve various levels of appearance within all facilities. Ultimately, the Smithsonian intends to achieve APPA s appearance level 2, which is referred to as Ordinary Tidiness. This level of appearance will provide a level of cleanliness that meets public expectations. Current resource levels enable the Smithsonian to maintain only APPA s appearance level 4, Moderate Dinginess, which accurately describes the current condition of the Institution s museums and facilities. The Institution is committed to seeking the appropriate funding level to achieve the Ordinary Tidiness appearance level goal for the largest and most visited museum complex in the world. Additionally, OFEO will use base resources to continue providing adequate protection for the facilities, staff, and volunteers, while also permitting an appropriate level of access to the national collections housed in the Institution s museums. The Institution will continue to focus on the heightened 193

3 security measures that are needed to address the elevated risks identified in the Smithsonian s May 2002 Composite Risk Assessment. The Institution will continue to seek the funding necessary to achieve the goal of providing optimum security at all of the Institution s museums and facilities. OFEO will also use base resources to provide a safe and healthy environment for the Institution s employees, by concentrating its efforts on reducing occupational injuries and illnesses and implementing a health/wellness program. STRATEGIC GOALS AND FY 2007 ANNUAL PERFORMANCE GOALS Increased Public Engagement Offer compelling, first-class exhibitions at Smithsonian museums and across the nation (8 FTEs and $690,000) Present four academic lectures and tours relating to the history of the oldest Smithsonian facilities Complete installation of 2007 orchid exhibit by January 2007 Improve visitors experience and help develop future orchid exhibits by conducting a visitor survey of the 2007 orchid exhibit and compare results to 2003 and 2005 exhibit surveys Enhanced Management Excellence Improve the overall cleanliness and efficient operation of Smithsonian facilities (482 FTEs and $101,109,000) Continue integrating the facilities management program and related activities throughout the Smithsonian to improve operational efficiency and effectiveness, cost and quality control, and accountability Improve performance metrics to documented baseline standards for response times and quality service Maintain cleanliness improvements achieved in FY 2006 Continue benchmarking efforts with professional organizations to ensure appropriate staffing levels that make the museums/ facilities sparkle Maintain customer satisfaction with custodial and labor services greater than 95 percent Provide world-class protection for Smithsonian facilities, collections, staff, visitors, and volunteers (966 FTEs and $59,716,000) Sustain the rate of complaints about security staff and procedures to less than five per million visitors 194

4 Balance effective security measures that mitigate security risk to acceptable levels with the need to minimize disruption to visitors and staff Keep the Institution s disaster management plan and individual museum/facility disaster plans current through program oversight, disaster management exercises, and emergency drills Provide a safe and healthy environment to support Smithsonian programs (40 FTEs and $4,209,000) Reduce the rate of occurrence of facility-related Risk Assessment Code 1 and 2 findings and deficiencies Reduce occupational injuries and illnesses by 10 percent from FY 2003 baseline (per 2004 presidential Safety, Health, and Return-to-Work initiative goals) Perform baseline health assessment for all employees to prepare for launch of workplace wellness program Achieve a three-percent reduction in lost production days through the injury and illness prevention and wellness promotion program FY 2007 REQUEST EXPLANATION OF CHANGE The FY 2007 budget estimate includes an increase of 43 FTEs and $11,658,000. Included in the request is an increase of $2,758,000 for necessary pay for existing staff funded under this line item, and $6,900,000 for utilities, rent, and postage, which are justified in the Mandatory Costs section of this budget. Also included is a programmatic increase of 43 FTEs and $2,000,000 for additional security support at the Patent Office Building (POB), as follows: (+$2,000,000, +43 FTEs) This increase provides 43 additional FTEs for security staffing at the POB, which reopens to the public in July The request includes $1,921,000 for salary and benefit costs for 41 security officers and managers, and two control room operators, to properly secure the POB; and $79,000 for supplies and materials such as uniforms and equipment. Combined with the 8 FTEs and $349,000 provided in the FY 2006 appropriation, the total POB security staffing is at 51 FTEs. The additional 17 FTEs needed to staff the POB will be reassigned from other museums and facilities. If the FY 2007 budget request is not allowed, the Institution will not be able to provide minimum security staff for reopening the POB. The security support at POB would not be commensurate with security staffing at other Smithsonian facilities, placing the safety of collections, staff, and visitors at risk. NONAPPROPRIATED RESOURCES General trust funds provide support for salaries and benefits for personnel and other related costs. Donor/sponsor-designated funds provide for costs related to Smithsonian 195

5 programs such as horticulture operations and architectural history and historic preservation projects. 196