Published Services Price List - Effective 01/10/2018

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1 Published Services Price List - Effective 01/10/2018 TELIPHONES, Openreach Lines, Broadband Access, Answering Support. Disclaimer: Any pricing provided by 20 Telecom Ltd within this Published Services Price List, or in the form of a quote, or advertised on our website, or promoted through social media is subject to contract, site survey and for informational purposes only, and should not be relied upon for contractual purposes. Neither we, third party suppliers, nor content providers guarantee the accuracy or completeness of any quote, information, or other data displayed, nor shall any such party be liable in any way to the reader or to any other person, firm or corporation whatsoever for any delays, inaccuracies, errors in, or omission of any such information, or for any actions taken in reliance on its content, or for any damages howsoever arising by the withdrawal of or changes to our Published Services Price List. E&OE. 20 Telecom Ltd. VAT will be added to pricing. Page 1 of 5 last updated 16/10/2018.

2 TELIPHONES NUMBERING - Routing your incoming calls to on-network (internal) and off-network (external) end points with free allocation of new 01, 02, 03 & 07 numbers: Reserved - Number not yet active but kept safe for future use FREE Divert All - Every call redirects to another number(s) 24/7/365 FREE Premium - Access to every available feature e.g. Call Queuing FREE EXTENSIONs - On-network (internal) feature-rich extensions with 01, 02, 03 DDIs for compatible VoIP devices FREE SIM-FREE (BETA) - On-network (internal) feature-rich mobile solution with 07 DDIs for most VoIP mobile apps FREE ON-A-SIM (BETA) - On-network (internal) feature-rich mobile solution with 07 DDIs for 2G/3G mobile devices FREE Porting of 01, 02, 03 & 07 numbers in and out, porting rejections in and out, ceases (per number including DDIs) N/A N/A Cisco SPA 303 (3-line deskphone) - VoIP device with next-day UK delivery and our Lifetime Equipment Warranty Yealink W56P (cordless with base) - VoIP device with next-day UK delivery and our Lifetime Equipment Warranty N/A N/A Punkt MP01 (2G dumbphone) - Mobile device with next-day UK delivery and a 2-Year Manufacturer's Warranty N/A N/A VoIP Talk-Time Calls / Diverts to 01, 02, 03 & Mobile charged at 1p per minute - Let us know 'Expected Usage' for the next month(s). VoIP Talk-Time in addition to the Expected Usage billed in arrears at 3p per minute - The monetary value of Refunded Usage can be used against any services' Unexpected Usage within the next 90 days. Calls / Diverts to 0845 & 0870 (NGN) charged at 4p per minute - Let us know 'Expected Usage' for the next month(s). VoIP Talk-Time in addition to the Expected Usage billed in arrears at 7p per minute - The monetary value of Refunded Usage can be used against any services' Unexpected Usage within the next 90 days. Calls / Diverts to 0843 & 0844 (NGN) charged at 5p per minute - Let us know 'Expected Usage' for the next month(s). VoIP Talk-Time in addition to the Expected Usage billed in arrears at 8p per minute - The monetary value of Refunded Usage can be used against any services' Unexpected Usage within the next 90 days. Calls / Diverts to 0871 & 0872 (NGN) charged at 6p per minute - Let us know 'Expected Usage' for the next month(s). VoIP Talk-Time in addition to the Expected Usage billed in arrears at 9p per minute - The monetary value of Refunded Usage can be used against any services' Unexpected Usage within the next 90 days. Calls / Diverts to International, UK Other (e.g ), and SMS are billed at wholesale cost pass-through and therefore subject to occasional price fluctuation. 20 Telecom Ltd. VAT will be added to pricing. Page 2 of 5 last updated 16/10/2018.

3 Openreach Lines Analogue or ISDN2e Installation / Transfer with 1471 and Caller Display (ISDN2e will be withdrawn by 2025) "In-Two-Days" Maintenance Option and Smart Divert Openreach's Care Level 2.5 aims to fix a fault within 2 working days. Price per Analogue Line or ISDN2e channel. FREE FREE FREE "By-Next-Day" Maintenance Option and Smart Divert Openreach's Care Level 3 aims to fix a fault by the end of the next working day. Price per Analogue Line or ISDN2e channel. FREE "On-Same-Day" Maintenance Option and Smart Divert Openreach's Care Level 4 aims to fix a fault within 6 hours. Price per Analogue Line or ISDN2e channel. FREE Landline Talk-Time Calls / Diverts to 01, 02, 03 & Mobile charged at 1p per minute - Let us know 'Expected Usage' for the next month(s). Landline Talk-Time in addition to Expected Usage billed in arrears at 3p per minute - The monetary value of Refunded Usage can be used against any services' Unexpected Usage within the next 90 days. Calls / Diverts to 0845 & 0870 (NGN) charged at 4p per minute - Let us know 'Expected Usage' for the next month(s). Landline Talk-Time in addition to Expected Usage billed in arrears at 7p per minute - The monetary value of Refunded Usage can be used against any services' Unexpected Usage within the next 90 days. Calls / Diverts to 0843 & 0844 (NGN) charged at 5p per minute - Let us know 'Expected Usage' for the next month(s). Landline Talk-Time in addition to Expected Usage billed in arrears at 8p per minute - The monetary value of Refunded Usage can be used against any services' Unexpected Usage within the next 90 days. Calls / Diverts to 0871 & 0872 (NGN) charged at 6p per minute - Let us know 'Expected Usage' for the next month(s). Landline Talk-Time in addition to Expected Usage billed in arrears at 9p per minute - The monetary value of Refunded Usage can be used against any services' Unexpected Usage within the next 90 days. Calls / Diverts to International, UK Other (e.g ), and SMS are billed at wholesale cost pass-through and therefore subject to occasional price fluctuation. 20 Telecom Ltd. VAT will be added to pricing. Page 3 of 5 last updated 16/10/2018.

4 Broadband Access ADSL Activation / Migration (Up to 20/1Mbps) VDSL Activation / Migration (Up to 40/2Mbps) VDSL Activation / Migration (Up to 40/10Mbps) VDSL Activation / Migration (Up to 80/20Mbps) Static IP Address FREE FREE FREE Elevated Best Efforts (Business Prioritisation) FREE FREE FREE Enhanced Care FREE TP-Link Desktop Gigabit Switch (8 Ports) with next-day UK delivery and our Lifetime Equipment Warranty N/A N/A TP-Link Paired Powerline Ethernet-only with next-day UK delivery and our Lifetime Equipment Warranty N/A N/A TP-Link Paired Powerline WiFi Extender with next-day UK delivery and our Lifetime Equipment Warranty N/A N/A TP-Link ADSL2+ / Superfast VDSL Router with next-day UK delivery and our Lifetime Equipment Warranty N/A N/A A/VDSL Data Consumption Download and Upload over A/VDSL charged at 10p per 1Gb - Let us know 'Expected Usage' for the next month(s). Data Consumption in addition to the Expected Usage billed in arrears at 30p per 1Gb - The monetary value of Refunded Usage can be used against any services' Unexpected Usage within the next 90 days. Unlimited Data Consumption is available on a 'per connection' basis (mandatory at home-working environments) FREE Mobile Data Consumption Download and Upload over 3G/4G charged at 1p per 1Mb - Let us know 'Expected Usage' for the next month(s). Data Consumption in addition to the Expected Usage billed in arrears at 3p per 1Mb - The monetary value of Refunded Usage can be used against any services' Unexpected Usage within the next 90 days. 20 Telecom Ltd. VAT will be added to pricing. Page 4 of 5 last updated 16/10/2018.

5 Answering Support Our Message Taken service receives calls routing via TELIPHONES to our in-house receptionists, who will answer promptly in a "natural and effortless" style on your behalf, using visual and audio prompts to identify the caller. FREE First 20x Notifications per month are FREE OF CHARGE - SMS to 1x mobile number and unlimited addresses FREE FREE FREE Text & Alerts Over 20x Notifications charged at 1 per submission - Let us know 'Expected Usage' for the next month(s). Text & Alerts in addition to the Expected Usage billed in arrears at 3 per submission - The monetary value of Refunded Usage can be used against any services' Unexpected Usage within the next 90 days. Availability Available Monday to Friday 9am-6pm except for: Friday 30/03/2018, Monday 02/04/2018, Friday 04/05/2018, Monday 07/05/2018, Friday 25/05/2018, Monday 28/05/2018, Friday 03/08/2018, Monday 06/08/2018, Friday 24/08/2018, Monday 27/08/2018, Tuesday 11/09/2018, Wednesday 12/09/2018. Notes: Monday 17/12/2018, Tuesday 18/12/2018, Wednesday 19/12/2018, Thursday 20/12/2018, Friday 21/12/2018, Monday 24/12/2018, Tuesday 25/12/2018, Wednesday 26/12/2018, Thursday 27/12/2018, Friday 28/12/2018, Monday 31/12/2018, Tuesday 01/01/2019, Wednesday 02/01/2019, Thursday 03/01/2019, Friday 04/01/2019, Friday 15/03/2019, Monday 18/03/2019. Please contact 20tele.com for availability beyond 01/04/ Telecom Ltd. VAT will be added to pricing. Page 5 of 5 last updated 16/10/2018.

POST OFFICE HOMEPHONE AND POST OFFICE BROADBAND PRICE LIST Line Rentals, Features and Other Charges, version 12. Prices correct as at 8th March 2017

POST OFFICE HOMEPHONE AND POST OFFICE BROADBAND PRICE LIST Line Rentals, Features and Other Charges, version 12. Prices correct as at 8th March 2017 Prices in this document are inclusive of 20% VAT and